Hay Group retail sector international capabilities

Hay Group retail sector international capabilities

Contents - - - - - - - - About Hay Group and our retail practice Insight into our clients Hay Group reward information services Hay Group s global coverage Our retail strengths and growth potential Hay Group PayNet Global retail job model Tailored, local retail solutions 2

About Hay Group We have 88 offices in 47 countries around the globe We have 2,600 employees on the ground to add local support across all industries We work with more than 14,500 International organizations International clients across the private, public and not for profit sectors We have been helping organizations work since 1943 3

Our retail practice The retail industry is a key focus for Hay Group The retail industry represents over 14% of U.S. revenue We have a sound understanding of the business drivers and how different companies structure their businesses to be successful in this highly competitive industry We have significant databases covering organization design, role design, metrics, performance expectations as well as all aspects of rewards Our experienced retail consultants spend 90%+ of their time consulting with other retailers across the globe, including the following major multi-national names in the industry 4

More representative retailers 5

Clients that participate in multiple countries Companies Number of countries Wal-Mart Stores, Inc. 19 Bulgari Corporation of America 18 Richemont 18 Inter IKEA Systems B.V. 17 Carrefour SA 14 Office Depot, Inc. 13 Marks & Spencer (Ireland) Ltd. 8 Jysk A/S 8 Makro 8 Tesco PLC 7 Decathlon SA 6 Benetton 6 Metro Cash & Carry 6 OBI Group Holding GmbH 6 Leroy Merlin 6 V.F. Corporation 6 The Gap, Inc. 5 ACCO Brands Corporation 5 Auchan Group 5 6

Hay Group reward information services Hay Group Our reward data covers more than 100 countries All of our data is job sized, in addition to job title matched We have rigorous quality checks in place We have a sector approach that allows us to be a global and local partner in delivering and interpreting data We have a global retail job model that allows us to deliver consistent and comparable data 7

Global coverage Our reward data covers more than 100 countries (electronic data in almost 80 countries) We have more that 14,500 clients participating, with half of these being international We have 12 million incumbents pay data Key: Non-interactive data Electronic data 8

Retail sector coverage Our global data for the retail sector covers 2,120,799 incumbents 25 retailers participate in five or more country databases Many Fortune ranked retailers participate in our database around the world Key: Countries with strong retail data Countries with retail data Countries without retail data 9

Where our retail strengths are Country Number of participants Country Number of participants Australia 17 Lithuania 13 Belgium 55 Netherlands 24 Brazil 16 Poland 41 Canada 20 Portugal 22 China 28 Russian Federation 17 Czech Republic 26 Saudi Arabia 15 France 39 Slovakia 15 Germany 14 Spain 16 Greece 23 Sweden 28 Hong Kong 23 Switzerland 14 Hungary 12 Turkey 36 India 21 Ukraine 14 Ireland 12 United Arab Emirates 31 Italy 17 United Kingdom 38 Japan 20 United States of America 160 10

Summary of global offerings Our core and recommended survey platform is PayNet (online), however, we can deliver reward information in other form, such as: Standard reports Tailored reports Market data presented in excel format Reward Pinpoint 11

Hay Group PayNet Online portal that provides instant access to the most timely, reliable and comprehensive reward and benefits information available on the market today A series of easy-to-use tools allows quick analysis of the information to help you manage your reward program Our global methodologies allow you to make meaningful comparisons between industries, job families and markets all around the world Our local expertise ensures you can get the real picture of what is happening in any given market The numbers Working with Hay Group gives you access to data covering Backed by 12 million incumbents More than 14,500 organizations More than 100 countries All major industries 2,000 HR experts in 88 offices speaking 41 languages 12

PayNet database overview PayNet database facts: Includes over 2,430 organizations and more than 1.5 million employee records Over 50 cross-industry families (e.g. human resources, finance, marketing, logistics, etc.) as well as sector focused families (e.g. retail operations, merchandising, loss prevention, etc.) Over 3,000 jobs from File Clerk to CEO Provides market data for 19 compensation elements from base salary through total remuneration Customize markets by geography, industry, ownership, employee size and revenue or set up a peer market Multiple approaches to obtaining market data (job pricing, Hay Reference Level, your grades/bands, spot pricing and job mapping) 6 quick and easily generated outputs including Excel, CSV, Power Point and Word Your own dedicated account manager to provide you unlimited support Unprecedented linkage between our job models and job sizing methodology which helps to further your understanding, analyzing and pricing of jobs Unlimited queries and users 13

Global retail job model FAMILY RETAIL OPERATIONS (RL) MERCHANDISE OPERATIONS (ME) LOSS PREVENTION (LP) DESIGN (DE) SUBFAMILY Regional Management (RLA) Store Management (RLB) Supervision and Sales Staff (RLC) Inventory Planning (MEA) Buying (MEB) Sourcing (MED) Merchandising / Range and Space Planning (MEC) Loss Prevention (LPA) Design (DEA) Executive Reference Level 99 (RLZ99) Head of Retail Operations (MEZ99) Head of Merchandise Operations (0400) (LPZ99) Head of Loss Prevention (DEZ99) Head of Design Executive Reference Level 99 (RLA99) Head of Region (RLB99) (RLC99) (MEA99) (MEB99) Head of Buying (MED99) Head of Sourcing (MEC99) Head of Merchandising (LPA99) (DEA99) 20 (RLA20) Regional Manager II / District Manager V (RLB20) Store Manager VIII (RLC20) (MEA20) (MEB20) Buying Director (MED20) (MEC20) Merchandising Director (1423) (LPA20) Loss Prevention Director (DEA20) Technical Design Director 19 (RLA19) District Manager IV (RLB19) Store Manager VII (RLC19) (MEA19) (MEB19) (MED19) (MEC19) (LPA19) (DEA19) Designer II 18 (RLA18) Regional Manager I / District Manager III (RLB18) Store Manager VI / Assistant Store Manager VII (RLC18) Department / Sales Manager VII (MEA18) (MEB18) Buyer II (MED18) Manager of Sourcing Packaging Manager (MEC18) Merchandising Controller (LPA18) Manager of Loss Prevention (DEA18) Designer I Technical Designer II 14

Available local retail reports Countries Databases* Compensation reports** Benefits reports*** Belgium x x x Canada x x x China x x x Czech Republic x x France x x x Greece x x x Hong Kong x x x Hungary x x x Italy x x x Netherlands x x x Poland x x Portugal x x x Russia x x x Slovakia x x Spain x x x Turkey x x x Ukraine x x x United Kingdom x x x United States x x x *Databases may not be retail only **Compensation reports are retail specific *** Country may provide a separate benefits report or a benefits prevalence section in the compensation report 15

Reward Pinpoint details Standardized benchmarking analysis on all total remuneration elements, on an employee basis Company vs. market comparisons are provided for 18 elements of Total Remuneration Including Base Salary, Short Term Incentives, Long Term Incentives, Allowances and 8 key benefit areas Available in 65 countries Priced at $3,500 per country 16

Reward Pinpoint sample 1 Executive Summary 17

Reward Pinpoint sample 2 Management Summary 18

Reward Pinpoint sample 3 Detailed Summary 19

Hay Group s local presence Africa Cape Town Johannesburg Pretoria Asia Bangkok Beijing Hong Kong Jakarta Kuala Lumpur Mumbai New Delhi Seoul Shanghai Shenzhen Singapore Tokyo Europe Athens Barcelona Berlin Bilbao Birmingham Bratislava Bristol Brussels Bucharest Budapest Dublin Frankfurt Glasgow Helsinki Istanbul Kiev Lille Lisbon London Madrid Manchester Milan Moscow Oslo Paris Prague Rome Stockholm Strasbourg Vienna Vilnius Warsaw Windsor Zeist Zurich Middle East Dubai Tel Aviv North America Atlanta Boston Calgary Charlotte Chicago Dallas Edmonton Halifax Kansas City Los Angeles Mexico City Montreal New York Metro Ottawa Philadelphia Regina San Francisco San José (CR) Toronto Vancouver Washington DC Metro Pacific Auckland Brisbane Canberra Melbourne Perth Sydney Wellington South America Bogota Buenos Aires Caracas Lima Santiago Sao Paulo 20

Our global retail team We never outsource our support. Every Hay Group team member you meet is trained by us, employed by us and supported by us We are here to provide a fast, responsive service, wherever you are and whenever you need us: Craig Rowley Global retail practice leader Based in Dallas, US Craig.Rowley@haygroup.com Maryam Morse National retail reward practice leader Based in Dallas, US Maryam.Morse@haygroup.com Nancy Kirby Reward information services sector leader, retail Based in Philadelphia, US Nancy.Kirby@haygroup.com Kristen Zola Reward information services client manager, retail Based in Philadelphia, US Kristen.Zola@haygroup.com 21

Appendix list of jobs Design Technical Design Director Designer II Designer I Technical Designer II Associate Designer Technical Designer I Associate Technical Designer Assistant Designer Assistant Technical Designer Head of Design Loss Prevention Head of Loss Prevention Loss Prevention Director Manager of Loss Prevention Loss Prevention Supervisor Merchandise Operations Inventory Planning Director Inventory Planning Manager Inventory Planner II Inventory Planner I Assistant Inventory Planner Head of Buying Buying Director Buyer II Buyer I Assistant Buyer II Assistant Buyer I Buying Administrator Head of Merchandising Merchandising Director Merchandising Controller Merchandiser III Range and Space Manager Merchandiser II Visual Manager Space Planner Visual Merchandiser Merchandiser I Window Dresser Head of Sourcing Manager of Sourcing Packaging Manager Sourcing Specialist II Packaging Analyst Sourcing Specialist I Sourcing Assistant Head of Merchandise Operations Retail Operations Head of Region Regional Manager II District Manager V District Manager IV Regional Manager I District Manager III District Manager II District Manager I Store Manager VIII Store Manager VII Store Manager VI Assistant Store Manager VII Store Manager V Assistant Store Manager VI Store Manager IV Store Operations Manager Assistant Store Manager V Store Manager III (continued) 22

Appendix list of jobs Retail Operations (continued) Assistant Store Manager IV Store Manager II Assistant Store Manager III Store Manager I Assistant Store Manager II Store Management Trainee Assistant Store Manager I Department/Sales Manager VII Department/Sales Manager VI Department/Sales Manager V Department/Sales Manager IV Department/Sales Manager III Department/Sales Manager II Department/Sales Manager I Sales Assistant V Fish Assistant/Butcher/Baker Sales Assistant IV Sales Assistant III Chief Cashier Sales Assistant II Cashier/Check-out Operator II Sales Assistant I Cashier/Check-out Operator I Stock Replenishment Assistant Head of Retail Operations Logistics/Supply Chain Head of Purchasing/Procurement Purchasing Manager Purchasing Agent Buyer II Buyer I Head of Materials Materials Manager Production Control Manager Warehouse Manager Production Planner Warehouse Supervisor Stock Clerk Forklift Operator Head of Distribution/Transportation Logistics Operations Manager Logistics Specialist Traffic Manager Import/Export Supervisor Dispatcher Import/Export Specialist Import/Export Clerk Truck Driver Head of Logistics/Supply Chain Marketing Market Research Manager Market Analyst/Business Development Officer III Market Analyst/Business Development Officer II Market Analyst/Business Development Officer I Marketing Research Analyst II Marketing Research Analyst I Group Product/Brand Manager Brand/Product Manager IV Brand/Product Manager III Brand/Product Manager II Brand/Product Manager I Assistant Brand/Product Manager Trade Marketing Manager Assistant Trade Marketing Manager Head of Corporate Affairs (continued) 23

Appendix list of jobs Marketing (continued) Head of Internal Communications Government Relations Representative Internal Communications Manager Market Communications Manager Public Relations Representative II Internal Communications Specialist Promotions Manager Public Relations Representative I Public Relations Assistant Promotions Assistant Head of E-Commerce E-Commerce Manager E-Commerce Product Manager E-Commerce Analyst Head of Marketing Property Management Head of Real Estate Real Estate Manager Real Estate Supervisor Real Estate Analyst Head of Energy and Facility Management Facilities Maintenance Manager II Facilities Maintenance Manager I Facilities Maintenance Supervisor Facilities Assistant II Facilities Assistant I Head of Construction Construction Manager Construction Site Manager Construction Site Foreman Head of Property Development Quality Assurance Quality Assurance/Quality Control Manager Quality Assurance/Quality Control Supervisor Chemical Technician IV Quality Assurance/Quality Control Technician III Quality Assurance/Quality Control Technician II Quality Assurance/Quality Control Technician I Compliance Manager Compliance Officer II Operations Auditor Compliance Officer I Head of Quality Assurance/Quality Control Administration/Support/Service Office Manager III Administrative Assistant II Office Manager II Administrative Assistant I Office Manager I General Clerk V General Clerk IV General Clerk III General Clerk II General Clerk I Secretary VI Secretary V Secretary IV Secretary III Secretary II Secretary I Translator II Security Supervisor (continued) 24

Appendix list of jobs Administration/Support/Service (cont.) Translator I Armed Guard Chauffeur Receptionist/Switchboard Operator II Watchman/Guard Receptionist/Switchboard Operator I Groundskeeper Housekeeper Desktop Publishing Supervisor Graphics Artist II Desktop Publisher II Graphics Artist I Desktop Publisher I Word Processing Operator III Word Processing Operator II Word Processing Operator I Photocopy Machine Operator Call Center Call Center Manager Call Center Supervisor Call Center Specialist Operator III Operator II Operator I Category Management Category Manager IV Category Manager III Category Manager II Category Manager I Category Analyst Category Assistant Customer Service Technical Customer Service Team Leader Technical Customer Service Representative IV Technical Customer Service Representative III Technical Customer Service Representative II Technical Customer Service Representative I Customer Service Manager Customer Service Team Leader Customer Service Representative IV Customer Service Representative III Customer Service Representative II Customer Service Representative I Head of Customer Service Engineering Engineering Manager Process Engineering Manager Engineer VI Engineer V Engineering Supervisor Engineer IV Engineer III Engineer II Engineer I Engineering Technician Supervisor Technologist/Technician VI Technologist/Technician V Design Drafter Technologist/Technician IV Drafter Electronic Technician II Technologist/Technician III Electronic Technician I Technologist/Technician II (continued) 25

Appendix list of jobs (cont.) Engineering (continued) Technologist/Technician I Head of Engineering Executive/Management Chief Administrative Officer Chief Executive Officer Chief Operating Officer Head of Strategic Planning Division Head Group Head Finance and Accounting Controller Treasurer General Accounting Manager Accountant V Accounting Supervisor II Management Controller Accountant IV Accountant III Payroll Manager Accountant II Accounting Supervisor I Accountant I Payroll Coordinator Accounts Clerk IV Payroll Clerk II Accounts Clerk III Payroll Clerk I Accounts Clerk II Accounts Clerk I Head of Internal Audit Audit Manager Auditor III Auditor II Auditor I Head of Tax Tax Manager Tax Accountant III Tax Accountant II Tax Accountant I Tax Analyst II Tax Analyst I Head of Shareholder Relations Financial Planning Manager Credit Manager Finance Manager Financial Sub-Section Manager Financial Analyst IV Credit Analyst/Representative II Financial Analyst III Financial Analyst II Financial Analyst I Credit Analyst/Representative I Chief Financial Officer Health and Environment Environmental Manager Environmental Professional IV Environmental Professional III Environmental Professional II Environmental Professional I Employee Health and Safety Manager Safety Professional IV Safety Professional III Safety Professional II Safety Professional I Industrial Nurse Head of Health, Safety and Environmental Affairs Human Resources Human Resources Manager HR Generalist III HR Generalist II HR Generalist I (continued) 26

Appendix list of jobs (cont.) Human Resources (continued) Human Resources Administrator Human Resources Assistant Head of Training and Development Training and Development Manager Training and Development Specialist III Training and Development Specialist II Training and Development Specialist I Head of Compensation and Benefits Compensation and Benefits Manager Compensation and Benefits Specialist II Compensation and Benefits Specialist I Compensation and Benefits Analyst Head of Organization Development Head of Recruiting Recruitment Manager Recruitment Officer Recruiter Head of Labor Relations Employee/Labor Relations Manager Employee/Labor Relations Representative Head of Human Resources Information Technology Software Development Manager Application Architect Development Project Leader Programming Consultant Technical Consultant ERP/SAP Configurer Systems Analyst II Application Designer Systems Analyst I Web Administrator Application Developer II Implementation Engineer Test Developer Web Developer II Application Developer I Tester II Analyst Programmer II Tester I Web Developer I Analyst Programmer I Network Integrator Network Architect Network Operations Manager Group Ware Specialist Systems Specialist III Business Analyst Network Administrator II Network Designer Network Administrator I Systems Specialist II Technical Support Specialist Systems Specialist I Network Management Analyst Field Service Engineer Information Center Manager IT Operations Manager Information Center Analyst II Operations Team Leader II Contract (SLA) Manager Information Center Analyst I Operations Team Leader I Systems Administrator Computer Operator II Planner Support Assistant (continued) 27

Appendix list of jobs (cont.) Information Technology (continued) Computer Operator I Help Desk Analyst Assistant Computer Operator Database Manager Data Security Specialist Database Architect Database Administrator Database Analyst Assistant Database Analyst Data Entry Operator II Data Entry Operator I Chief Information Officer Head of Information Technology Legal Paralegal Supervisor/Manager Paralegal III Paralegal II Paralegal I Legal Advisor IV Legal Advisor III Legal Advisor II Legal Advisor I Head of Law/Legal Executive Project Management Projects Department Manager Project Leader Project Manager IV Project Manager III Project Manager II Project Manager I Project Analyst II Project Analyst I Production Plant Manager Superintendent/Production Manager General Supervisor II General Supervisor I Unit Supervisor IV Unit Supervisor III Unit Supervisor II Chemical Operator IV Unit Supervisor I Process Operator III Process Operator II Process Operator I Plant/Site Engineering and/or Maintenance Manager Maintenance Superintendent II Maintenance Superintendent I General Maintenance Supervisor II General Maintenance Supervisor I Maintenance Unit Supervisor IV Maintenance Unit Supervisor III Maintenance Unit Supervisor II Maintenance Technician II Maintenance Unit Supervisor I Tool and Die Maker Electrician II HVAC Technician Production (continued) Machinist Maintenance Technician I Mechanical Fitter Millwright Carpenter Electrician I Mechanical Technician II Plumber/Pipe Fitter (continued) 28

Appendix list of jobs (cont.) Production (continued) Welder Mechanical Technician I Painter Electrician Assistant Maintenance Assistant Head of Manufacturing Head of Operations (Non-Manufacturing) Research and Development Research and Development Manager Scientist/Researcher VI Laboratory Manager Research and Development Supervisor Scientist/Researcher V Scientist/Researcher IV Scientist/Researcher III Scientist/Researcher II Technician Supervisor Scientist/Researcher I Researcher/Technician Laboratory Technician Head of Research and Development Sales Head of Marketing and Sales Sales Plans and Programs Manager Head of Sales Sales Training Manager Sales Plans and Programs Specialist Sales Trainer Telesales Supervisor Telesales Operator III Telesales Operator II Telesales Operator I Merchandiser Regional Sales Manager Area/District Sales Manager Sales Representative IV Sales Representative III Sales Representative II Sales Representative I National/Key Accounts General Manager National/Key Accounts Manager II Business Developer II National/Key Accounts Manager I Business Developer I National/Key Accounts Associate 29