LEADING MEDICINE AROUND THE WORLD

LEADING MEDICINE AROUND THE WORLD

HOUSTON METHODIST GLOBAL HEALTH CARE SERVICES IS DEDICATED TO EXTENDING THE REACH OF OUR EXTRAORDINARY INSTITUTION TO THE INTERNATIONAL COMMUNITY. Credits: Data courtesy of Marc Imhoff of NASA GSFC and Christopher Elvidge of NOAA NGDC. Image by Craig Mayhew and Robert Simmon, NASA GSFC. Image courtesy of Visible Earth (http://visibleearth.nasa.gov/).

A LETTER FROM THE PRESIDENT AND CEO Dear Colleagues, Embracing the legacy of Houston Methodist, we at Houston Methodist Global Health Care Services welcome you to learn more about how we re leading medicine around the globe, advancing the world s health and patient care. Houston Methodist Global Health Care Services, the global subsidiary of the world-renowned Houston Methodist Hospital, sets a standard of excellence in many areas: international patient care professional education and training advisory services clinical collaboration affiliations We provide the highest quality clinical care and service for our patients who travel thousands of miles to seek healing at Houston Methodist Hospital. Houston Methodist Global Health Care Services is a single point of contact for our international partners looking to create vibrant health care organizations. We have worked with clients to build some of the finest medical institutions in the world, creating complex ministries of health, revitalized legacy medical centers, academically affiliated institutions, local clinics, private-equity projects and more. Houston Methodist Global Health Care Services is dedicated to extending the reach of our extraordinary institution to the international community. We invite you to read, learn and join us in this endeavor. Warm regards, Cathy Easter President and Chief Executive Officer Houston Methodist Global Health Care Services Photo courtesy of WHR Architects, Inc. Aker/Zvonkovic Photography, Houston, Texas

CONTENTS PATIENT SERVICES 1 EDUCATION AND TRAINING 3 ADVISORY AND MANAGEMENT 7 HOUSTON METHODIST 9 CENTERS OF EXCELLENCE 10 THE TEXAS MEDICAL CENTER 13 9 3 11 7

Patient Services Education and Training Advisory and Management Houston Methodist Centers of Excellence Texas Medical Center GLOBAL PATIENT SERVICES Each year, Houston Methodist treats thousands of patients from more than 90 countries around the world. We re honored to provide specialized medical care in a comforting, supportive environment. Our first priority is to help relieve the stress of traveling to another country for health care, so you can focus on your healing. The staff at Houston Methodist Global Health Care Services goes above and beyond in every way for every patient. Our compassionate, respectful, professionally trained liaisons are here ready to serve you, from preparing you for your journey to celebrating your success. We get to know your health care needs and personalize our recommendations to the most appropriate team of specialists for your situation. We ll coordinate with your team of doctors to schedule a medical itinerary and support you and your family prior to, during and after your visit. OUR 24/7 ON-CALL PERSONNEL WILL: Help put you and your family at ease. Speak in your language so you can communicate with your doctors about your medical concerns. Understand how far you and your family have travelled, and how the little things can make your stay easier and improve your healing. 24/7 ON -CALL PERSONNEL 1 Patient Services

WE ARE COMPASSIONATE, RESPECTFUL, PROFESSIONALLY TRAINED AND READY TO SERVE YOU. OUR SERVICES INCLUDE: Scheduling medical appointments Arranging accommodation and transportation, including medical transfers by air and ground ambulances Offering airport assistance Arranging interpreting services Courtesy of WHR Architects, Inc. Aker/Zvonkovic Photography Houston, Texas Coordinating services and care throughout hospitalization, including a medical second opinion program Providing thorough health checkups and physicals Providing medical cost estimates and consolidated hospital and professional billing

Patient Services Education and Training Advisory and Management Houston Methodist Centers of Excellence Texas Medical Center EDUCATION AND TRAINING PROGRAMS Through initiatives supported by one of the best hospitals in America, Houston Methodist Global Health Care Services connects the world-class clinical and administrative experts at Houston Methodist with their counterparts around the world to increase collaboration among health care professionals. The knowledge and expertise within Houston Methodist Hospital is our most valuable resource. And we want to share it with the world. We will foster a vibrant, global forum of physicians, nurses and health care professionals who will ultimately improve patient care in every community. CLINICAL AND PROFESSIONAL DEVELOPMENT PROGRAMS Houston Methodist Global Health Care Services offers development programs that enhance knowledge, skills and performance through customized training and observation of experts in the health care industry. ilead The International Leadership Experience and Development (ilead) program is an exclusive program created to engage, inform and inspire health care leaders. Houston Methodist has partnered with Texas A&M Mays School of Business, Center for Executive Development to create a robust program that equips participants with tools to lead real organizational change and achieve tangible results. The ilead program is designed specifically for physicians, nurses, and health care administrators from around the globe. 3 Education and Training

SHARING KNOWLEDGE AND EXPERTISE AROUND THE WORLD. SIMULATION TRAINING Houston Methodist Hospital offers exceptional simulation training to physicians, nurses, and allied health professionals through the Methodist Institute for Technology, Innovation & Education (MITIE SM ). MITIE is a world-class Institute, focused on helping practicing health care professionals stay at the top of their field throughout their careers. MITIE creates an educational home where procedurally based clinicians intermittently return to learn innovative techniques and use new technologies. CONFERENCES AND SYMPOSIA The conferences offered at Houston Methodist allow valuable learning, professional development and interaction with key hospital leaders. Customized packages are available including MITIE simulation training, observation, leadership training and Grand Rounds. GLOBAL LECTURE SERIES Houston Methodist Global Health Care Services offers live, interactive online broadcasts featuring insightful presentations by clinical and administrative leaders. Lecture topics range from quality improvement and leadership to clinical topics in cardiology, surgery, oncology and a variety of other specialties. Education and Training 4

Patient Services Education and Training Advisory and Management Houston Methodist Centers of Excellence Texas Medical Center EDUCATION AND TRAINING PROGRAMS HOUSTON METHODIST CENTER FOR PROFESSIONAL EXCELLENCE IN NURSING As a Magnet designated institution, Houston Methodist is committed to achieving national prominence in clinical practice, education and research by advancing the art and science of nursing worldwide. Houston Methodist Global Health Care Services can develop customized courses to accommodate individual learners or groups. HOUSTON METHODIST RESEARCH INSTITUTE PROGRAMS Houston Methodist s mission of leading medicine is grounded in a commitment to our patients to make real progress in lifesaving medical research. With this in mind, the Houston Methodist Research Institute was designed to be different from other research institutions. It coordinates more than 540,000 square feet of research space embedded throughout the academic medical center, keeping the primary focus on patient care and turning knowledge into action. Integrated into one of the nation s finest hospitals, the Houston Methodist Research Institute provides the technology and support our doctors need to effectively and efficiently bring cures through all stages of clinical trials and to all patients around the world. RESIDENCY & FELLOWSHIP PROGRAMS Houston Methodist has a long tradition of training physicians in various medical and surgical specialties. The Graduate Medical Education program includes 33 ACGME-accredited programs and 5 GMECsponsored programs. Positions are awarded through the Houston Methodist Office of Graduate Medical Education and the National Residency Matching Program. 5 Education and Training

HOUSTON METHODIST GLOBAL HEALTH CARE SERVICES CONNECTS THE WORLD-CLASS CLINICAL AND ADMINISTRATIVE EXPERTS AT HOUSTON METHODIST WITH THEIR COUNTERPARTS AROUND THE WORLD. Education and Training 6

Patient Services Education and Training Advisory and Management Houston Methodist Centers of Excellence Texas Medical Center ADVISORY AND MANAGEMENT SERVICES At Houston Methodist, we understand that the goal of every health care organization is two-fold providing the highest quality patient care and maintaining a financially viable entity. The foundation of both begins with intelligent, efficient health care operation and management. Houston Methodist Global Health Care Services was created to give the global health care community a consultancy team that could address all aspects of health care from patient care and treatment to hospital management and business development. Our experts understand the needs of a complex health care delivery system because they are involved and engaged in leading one of the top health care systems every day. PILLARS OF SUCCESS We have built our reputation on providing world-class advisory and management services that fall within three pillars by which we judge our success: KNOWLEDGE We believe knowledge is our most valuable resource and that it should be shared. Our unique relationship with the health care professionals and physicians at Houston Methodist gives us the ability to share the most up-to-date knowledge on hospital operations, clinical offerings and educational programs with our clients. PERFORMANCE We hold ourselves to the highest standards of medical excellence, but our clients satisfaction is our truest measure of success. We offer best-in-class on-site and virtual consulting, facilities management and educational programs so that health care organizations around the globe can deliver worldclass treatment and care in their own communities. RESULTS Your goals are our goals. We can help you reach your goals by arming you with the knowledge and experience to meet operational, clinical and financial targets. Patient and physician satisfaction is a significant component, but it s also about finding ways to help you increase revenue, reduce cost and track measurements for future planning and success. We have built our reputation on providing world-class advisory and management services that fall within three pillars by which we judge our success: Knowledge Performance Results 7 Advisory and Management Services

YOUR GOALS ARE OUR GOALS. ADVISORY SERVICES Our Advisory Services share proven best practices for advancement and growth to help elevate all components of our clients health care institutions. As a client, you will have access to all the knowledge and experience that Houston Methodist has to offer. Our highly experienced administrators, world-class physicians and seasoned health care professionals become your trusted consultants on a variety of health care topics: Market Analysis and Business Development Quality and Patient Safety Financial and Business Operations Nursing Operations Clinical Programs and Operations International Accreditation and Recognition AFFILIATE SERVICES Houston Methodist Global Health Care Services is committed to building a global network of exceptional hospitals that will demonstrate the highest quality and become a model of excellence for health care facilities of all sizes across the planet. As a Houston Methodist affiliate, your organization has access to powerful resources to help create a successful, competitive health care organization: Knowledge Transfer Benchmarking Operational Strength Quality and Patient Safety MANAGEMENT SERVICES Houston Methodist Global Health Care Services offers proven, comprehensive management services for developing, commissioning and operating hospitals. Our medical and administrative experts run Houston Methodist Hospital day in and day out. They know what works and what doesn t. We re privileged to pass this knowledge and experience directly to our clients. Our dedication to sharing knowledge has earned us industry accolades, top health care rankings, and a long list of successful outcomes. But our greatest honor is knowing that our work helps raise the level of health care for patients all over the world. As your partner, we can help you in almost every aspect of hospital management: Leadership Selection Training Operation Oversight Advisory and Management Services 8

Patient Services Patient Services Education and Education Training and Training Advisory and Management Houston Methodist Centers of Excellence Texas Medical Texas Center Medical Center ABOUT HOUSTON METHODIST LEADING MEDICINE YESTERDAY, TODAY AND TOMORROW At Houston Methodist, we have a proud tradition of revolutionizing medicine. Our past achievements have built a legacy that spans multiple decades and disciplines, and that same culture of excellence inspires us to be the pioneers of tomorrow. Over the last 95 years, we ve transformed from a humble 19-bed community hospital to a global leader in health care treating thousands of international patients from more than 90 countries annually. As a leading member of the renowned Texas Medical Center the largest medical center in the world our unparalleled combination of research, innovation, and patient care means we set the standard for excellence across many specialties. At Houston Methodist, Leading Medicine is a holistic call for excellence in every aspect of health care, which is why we are consistently ranked among the best hospitals in the country. Despite our enduring presence atop the rankings, our community of medical pioneers refuses to rest on the legacy of our past achievements. We are driven to refine, advance and revolutionize medicine for a better tomorrow through pioneering research, cuttingedge innovation and breakthroughs that rewrite the future of health. That s the difference between practicing medicine and leading it. AWARD-WINNING EXCELLENCE Houston Methodist Hospital is recognized by U.S. News & World Report for national leadership in eleven specialties including cancer, cardiology & heart surgery, diabetes & endocrinology, gastroenterology & GI surgery, geriatrics, gynecology, nephrology, neurology & neurosurgery, orthopedics, pulmonology, and urology. 131 Operating Rooms 2,157 Licensed Beds 4,471 Affiliated Physicians 8,000+ International Patient Encounters 15,000+ Employees 85,042 Annual Inpatient Admissions 234,944 Annual Emergency Room Visits 9 About Houston Methodist 616,317 Annual Outpatient Visits

Patient Services Education and Training Advisory and Management Houston Methodist Centers of Excellence Texas Medical Center CENTERS OF EXCELLENCE A legacy of medical milestones has attracted patients from around the world to Houston Methodist for more than 90 years. Oncologists, clinicians and scientists at the HOUSTON METHODIST CANCER CENTER are on the front lines in the prevention, early diagnosis and sophisticated management of cancer. The Houston Methodist Cancer Center houses the Breast Center and the Triple Negative Breast Cancer Clinic, both of which offer patients a unique standard of service for the diagnosis and treatment of breast disease. HOUSTON METHODIST DEBAKEY HEART & VASCULAR CENTER builds upon Houston Methodist s reputation as a leader in cardiac care to provide effective treatment to those suffering from heart disease. Our comprehensive services include diagnostics and cardiac imaging, minimally invasive and surgical treatments for vascular conditions, disorders of heart valves, coronary artery disease and heart failure, cardiac rehabilitation, and preventive care and education as well as a multitude of research trials for cardiac and vascular conditions. For nearly 60 years, Houston Methodist was the home of internationally acclaimed heart surgeon Dr. Michael E. DeBakey, who is recognized as the Father of Heart Care. Every member of this internationally recognized team strives to continue Dr. DeBakey s legacy of groundbreaking work, leading medical firsts and delivering the most advanced medical and surgical solutions tailored for each individual patient. HOUSTON METHODIST DIABETES AND METABOLISM INSTITUTE integrates diabetes, obesity medicine, cardiovascular disease and lipid management into a multidisciplinary center focused on becoming a national leader in metabolic syndrome research and management. Centers of Excellence 10

Patient Services Education and Training Advisory and Management Houston Methodist Centers of Excellence Texas Medical Center CENTERS OF EXCELLENCE HOUSTON METHODIST J.C. WALTER JR. TRANSPLANT CENTER stands on more than 50 years of performing many firsts in the world of organ transplantation and is home to Houston s most comprehensive organ failure management and transplantation center. Hundreds of patients each year receive a second chance at life through organ donation and transplantation at Houston Methodist, including heart transplant and assist devices, lung, liver, kidney, pancreas, islet, bone marrow and every combination of multi-organ transplant. Every member of the internationally recognized team focuses on the management of end-stage organ failure until transplant becomes the best option and then on providing the best possible outcomes for each patient. HOUSTON METHODIST NEUROLOGICAL INSTITUTE advances the discovery of the origins, mechanisms and treatment of neurological disease and provides comprehensive care for patients with disorders and injuries of the brain and spinal cord. The institute houses the practice and research activities of the departments of neurology, neurosurgery, neuroradiology, neurophysiology, and physical medicine and rehabilitation at Houston Methodist. HOUSTON METHODIST ORTHOPEDICS & SPORTS MEDICINE is Houston s leading provider of orthopedic services. From sports medicine to joint replacement, the center offers comprehensive diagnostic, treatment and rehabilitative services. Houston Methodist serves as the official health care provider for the Houston Texans, Houston Astros, Houston Dynamo, Houston Dash, Rice Athletics, RodeoHouston, Houston Ballet and Houston Symphony. HOUSTON METHODIST CENTER FOR PERFORMING ARTS MEDICINE (CPAM) brings professional level music, dance and theater to Houston Methodist Hospital s Crain Garden, and helps coordinate artist visits to patient care facilities throughout the hospital. CPAM also organizes research projects, such as investigations into the healing properties of music, and how to alleviate physical strains on performers. 11 Centers of Excellence

REVOLUTIONIZING MEDICINE FOR MORE THEN 90 YEARS. HOUSTON METHODIST RESEARCH INSTITUTE (HMRI) was formed in 2004 to rapidly and efficiently translate discoveries made in the laboratory and the clinic into new diagnostics, therapies and treatments. Important advances in biomedical sciences and health care are made by collaborative interdisciplinary teams of individuals with diverse scientific backgrounds and training. HMRI was created to provide the infrastructure and support for these endeavors, and to house the technology and resources needed to make innovative breakthroughs in important areas of human disease. HOUSTON METHODIST INSTITUTE FOR TECHNOLOGY, INNOVATION & EDUCATION (MITIE) is a 35,000 square-foot surgical training center and virtual hospital that provides ongoing physician education and surgical training in the latest techniques and technologies. MITIE employs advanced simulators, technical trainers, robotics and image guidance devices to make possible cutting-edge surgical training in a safe and effective environment. Houston Methodist, Texas Children s Hospital and Baylor College of Medicine partner on the CENTER FOR CELL AND GENE THERAPY, which was the first program of its kind to combine basic science and clinical research with comprehensive pediatric and adult cell and gene therapy transplant units; the center treats patients with cancer and other genetic diseases. Centers of Excellence 12

Patient Services Education and Training Advisory and Management Houston Methodist Centers of Excellence Texas Medical Center TEXAS MEDICAL CENTER The Texas Medical Center in Houston, Texas is the largest medical complex in the world, attracting and treating 7.2 million patients annually, including 16,000 international patients from around the world. Houston Methodist Hospital is a founding member of the Texas Medical Center. Recognized by U.S. News & World Report s Annual Survey of America s Best Hospitals, the member institutions of the Texas Medical Center are known throughout the world as leaders in patient care, research and education. Home to some of the world s most esteemed physicians, the Texas Medical Center has a firmly established global role in advancing the prevention and treatment of illness and injury. 7.2 MILLION PATIENTS 13 Texas Medical Center

houstonmethodist.org/global-services Houston Methodist Global Health Care Services Houston Office 6560 Fannin Street, Suite 220 Houston, Texas 77030 +1 713.441.2340 Houston Methodist Global Health Care Services Dubai Office Dubai Healthcare City, Building 26 Dubai, UAE +971 4 375 4670 Houston Methodist Global Health Care Services Education and Training 6560 Fannin Street, Suite 220 Houston, Texas 77030 +1 713.441.8032