Tariff Guide Prices for calls to Specialised Numbers from BT Residential Fixed Lines

1st June 2011 Tariff Guide Prices for calls to Specialised Numbers from BT Residential Fixed Lines otherwise stated. 1 Prices quoted exclusive of VAT (VAT rate 20%) unless

General introduction and contents When you make a call from an ordinary fixed telephone line to another fixed telephone line, the price you pay for the call will depend upon where the two lines are located - that is, they are geographically based charges. In this brochure you can find numbers that, when you call them from your BT fixed line, are charged at prices that are the same irrespective of where you are calling from. That is, the charges are not geographically based. Most, but not all of these numbers, will be allocated to one of the following services: Mobile Telephones 'Freephone' Numbers Premium Rate Services Internet Services Information Services Directory Enquiries Numbers In many cases the number you are calling will not be for a service provided by BT and in these cases the prices you pay for making these calls will not have been set by BT. The calls to these numbers are priced in one of the four following ways: 1. Calls that are charged by the length of time you are on the phone. The price also varies according to the time of day (eg 070056). 2. Calls that are charged by the length of time you are on the phone but where the rate you pay does not vary by the time of day (eg 0871550). 3. Calls that attract a one-off fee, and a price which varies according to the time of day (eg 090117). 4. Calls that attract a one-off fee irrespective of the length of time that you are on the phone. The charge may or may not vary according to the time of day. If you are a customer for one of BT's call discount packages, you may find that the discount you receive for calling a Specialised Number is lower than for geographical calls or that the call is excluded from the discount scheme. Full details can be found in Section 2 of the BT Price List which can be accessed on the Internet at: All prices in this brochure are quoted inclusive of VAT (VAT rate 20%) unless otherwise stated. Paying for your Calls 1 The price of calls to specialised numbers 2 Calling Prices for Calling Plan Customers 3 Calls to 0845 unlimited weekend 4 Friends & Family Mobile 5 Charges for ISDN 64Kbit/s Data Calls to Mobile Telephones 6 Inland Call Charges - for non Calling Plan Customers 7-8 Fixed Fee prices & Fixed Fee and Timed Duration prices 9 118 Directory Enquiry prices 10 Fixed Fee and Timed Duration prices 10-12 Useful Telephone Numbers 13 For a full listing of BT s prices, and terms and conditions, please refer to the BT Price List which can be accessed on the Internet at /

Paying for your Calls Most call charges vary according to the time and day on which you make the call. In the following pages these definitions apply: daytime - Monday-Friday 7am - 7pm evenings & - Monday-Friday & after 7 pm weekend - All Day Saturday & Sunday Call Set Up Fees Call set up fees payable in addition to any rates apply to most calls as follows: Light User Scheme, BT Basic and BT Standard Rate Customers - 2.5 Pence (ex VAT), 3.00 Pence (Inc VAT) All other Residential Customers 10.416 Pence (exc VAT), 12.50 Pence (inc VAT) Applicable Set-Up Fee call types (for all Residential customers, Private Payphones and Operator Assistance (specially assessed) They apply to the following calls Inland geographic Calls (including g21 rate and ISDN64k calls) Calls from Northern Ireland to the Irish Republic Calls to Channel Islands 08xx numbers (excluding 0800 and 0808 numbers) 09xx numbers (excluding fixed fee premium rate numbers) Fixed-to-mobile calls (excluding ISDN 64k) International Calls (including calls to international mobiles but excluding ISDN 64k and satellite calls e.g Inmarsat) Except in the following cases or unless otherwise stated in the relevant section of the Price List:- UK Day, Evening and geographic, 0870, g21 rate and Local NTS calls where the pence per minute (ppm) rate has been set to zero for the first hour of each call (or to such calls which start within the uncharged period but end after the uncharged period) Fixed rate UK calls on Unlimited Plan Fixed fee calls Calls charged by Time duration which start with a Fixed fee. Personal Numbering, Paging, Multimedia, Fixed to WiFi and dq118 Services, for which a minimum call charge of 4.6 Pence exc VAT, 5.5 Pence inc VAT applies Full details are shown in the BT Price List, which can be viewed at:. How we round the Price of a Call Call Charge Rounding - VAT Exclusive Billing (except for, Light User Scheme, and BT Standard Rate Customers) Each call charge will be rounded up to a whole penny, except for call charges to non-mobile 07X numbers, which will be rounded up to a tenth of a penny. Fixed Fee prices where duration charges do not apply will be rounded up to a tenth of a penny. The total call bill will then be rounded up to the next whole penny before VAT is added. VAT will be calculated up to the next whole penny. Call Charge Rounding - VAT Inclusive Billing (except for BT Basic Customers) Each call charge will be rounded up to a whole penny, except for call charges to non-mobile 07X numbers, which will be rounded up to a tenth of a penny. Fixed Fee prices where duration charges do not apply will be rounded up to a tenth of a penny. The total call bill will then be rounded to the nearest whole penny. Call Charge Rounding - Light User Scheme, and BT Standard Rate Customers VAT Exclusive Billing Each call charge will be rounded up to half a penny, except for calls to Number Translation Services (NTS) which will be rounded up to a tenth of a penny. Calls to mobiles using NTS will be rounded up to half a penny. Fixed Fee prices where duration charges do not apply will be rounded up to a tenth of a penny. The total call bill will then be rounded up to the next whole penny before VAT is added. VAT will be calculated up to the next whole penny Call Charge Rounding - BT Basic Customers VAT Inclusive Billing Each call charge will be rounded up to half a penny, except for calls to Number Translation Services (NTS) which will be rounded up to a tenth of a penny. Calls to mobiles using NTS will be rounded up to half a penny. Fixed Fee prices where duration charges do not apply will be rounded up to a tenth of a penny. The total call bill will then be rounded up to the nearest whole penny. Duration Rounding - All Residential Customers The duration of the following call types will be rounded up to the next whole minute. Inland geographic Calls (including g21 rate and ISDN64k calls) Calls from Northern Ireland to the Irish Republic Calls to Channel Islands Fixed-to-mobile calls (excluding ISDN 64k) International Calls (including calls to international mobiles but excluding ISDN 64k and satellite calls e.g Inmarsat) The above call types from Private Payphones Calls from Private Payphones The above Call types via Operator Assistance (specially assisted) All other call types will be rounded up to the next whole second unless otherwise stated in the relevant section of the Price List. 1

The Price of Calls to Specialised Numbers For information on Specialised Numbers please refer to Section 2 of the BT Price List at. Below are listed direct links to the BT Price List for specific number ranges. For information on numbers beginning 03xx For information on numbers beginning 05xx For information on numbers beginning 07xx For information on numbers beginning 08xx For information on numbers beginning 09xx For information on numbers beginning 118xx For information on 111, 112 & 116 numbers For information on 101 & 123 numbers 2

Call Prices for Calling Plan Customers UK Call Prices all day Sat & Sun Unlimited Plan UK calls* - up to 1 hour 7.60 1.00 0.00 UK calls* - thereafter 7.60 1.00 7.60 Unlimited Evening & Plan UK calls* - up to 1 hour 7.60 0.00 0.00 UK calls* - thereafter 7.60 7.60 7.60 Unlimited Anytime Plan UK calls* - up to 1 hour 0.00 0.00 0.00 UK calls* - thereafter 7.60 7.60 7.60 Calls to the Channel Islands, and calls to Internet Service Providers Using Geographic or 0870 Numbers - All Calling Plans all day Sat & Sun Local 7.60 1.00 1.00 National 7.60 2.00 1.00 * - UK includes calls to 0870 numbers and to any number range charged at g21 rates and shown as 11 under categorisation for Customer Options in Section 2, Part 11 of the BT Price List. Customers with Unlimited Anytime Plan will be entitled to 200 free texts per calendar month. Unlimited Anytime Plan customers on contracts before 10th July 2009 also receive Friends and Family Mobile rates - see page 5. The above charges do not apply to Internet Service Providers using geographic numbers. 3

Calls to 0845 These charges do not apply to identified Internet Service Providers and indirect access services using Inland NTS (0845) numbers. Sat & Sun Sat & Sun Unlimited Plan Local NTS calls-up to 1 hour 2.042 0.51 0.00* 0.00* Local NTS - thereafter 2.042 0.51 2.042 0.51 Unlimited Evening & Plan Local NTS calls-up to 1 hour 2.042 0.00* 0.00* 0.00* Local NTS - thereafter 2.042 0.51 2.042 0.51 Calling Plan Charges for Calls to Mobile Telephones and WiFi Services Mon-Sun fm1 - Calls to Mobile telephones 11.30 5.30 fm2 - Calls to Mobile telephones 11.30 5.30 fm3 - Calls to Mobile telephones 11.30 5.30 fm4 - Calls to Mobile telephones 11.30 5.30 fm5 - Calls to Mobile telephones 11.30 5.30 fm6 - Calls to Mobile telephones 11.30 5.30 fm7 - Calls to Mobile telephones 11.30 5.30 fm8 - Calls to Mobile telephones 11.30 5.30 fm9 - Calls to Mobile telephones 11.30 5.30 Unlimited Anytime Plan Local NTS calls-up to 1 hour 0.00* 0.00* 0.00* 0.00* Local NTS - thereafter 2.042 0.51 2.042 0.51 * Redial before 60 minutes to avoid being charged. Fair Usage Policy: Customers who exceed 1000 minutes or 150 calls in a month will be charged the standard BT rates. Calls to identified Internet Service Providers and Indirect Access Services using 0845 All Calling Plans Mon-Sun Local NTS 2.042 0.51 4 Charge Band all day Sat & Sun fm10 18.24 14.25 6.042 fm11 15.96 15.96 15.96 fm12 12.806 12.806 12.806 fm13 17.07 14.516 8.109 fm14 10.948 10.948 10.948 fm15 12.72 12.72 12.72 fm16 10.80 10.80 10.80 fm17 11.40 11.40 11.40 fw1 15.048 15.048 7.341 fw2 14.25 11.856 6.042 fw3 15.846 12.654 6.384 fw4 15.39 9.405 4.709 fw5 14.364 11.628 6.498 fw6 12.54 10.032 6.042 fw7 11.97 11.97 11.97 fw8 18.24 14.25 6.042 fw9 15.96 15.96 15.96 fw10 9.543 9.543 9.543 fw11 13.20 13.20 13.20 fw12 13.20 13.20 13.20

Friends & Family Mobile All times of day Inc. VAT fm1 - Calls to Mobile telephones 7.00 fm2 - Calls to Mobile telephones 7.00 fm3 - Calls to Mobile telephones 7.00 fm4 - Calls to Mobile telephones 7.00 fm5 - Calls to Mobile telephones 7.00 fm6 - Calls to Mobile telephones 7.00 fm7 - Calls to Mobile telephones 7.00 fm8 - Calls to Mobile telephones 7.00 fm9 - Calls to Mobile telephones 7.00 fm10 - Calls to Mobile telephones 7.00 fm11 - Calls to Mobile telephones 7.00 fm12 - Calls to Mobile telephones 7.00 fm13 - Calls to Mobile telephones 7.00 fm14 - Calls to Mobile telephones 7.00 fm15 - Calls to Mobile telephones 7.00 fm16 - Calls to Mobile telephones 7.00 fm17 - Calls to Mobile telephones 7.00 Customers with 2 or more PSTN/Home Highway lines on the same account will be able to take the option: they will receive the Friends & Family Mobile rates on all lines Alternatively, for full details of exclusions, terms and conditions visit our website at: Calling Plans Charges for Calls to Personal Numbering Services d - Calls to Personal Numbering Services 16.211 9.554 9.554 e - Calls to Personal Numbering Services 4.788 4.788 4.788 f - Calls to Personal Numbering Services and Mobile telephones 29.105 19.404 9.702 j - Calls to Personal Numbering Services 31.043 21.341 10.181 k - Calls to Personal Numbering Services 36.378 24.249 12.119 m - Calls to Personal Numbering Services 39.821 27.474 27.474 pn1 - Calls to Personal Numbering Services 23.285 15.523 7.761 pn2 - Calls to Personal Numbering Services 48.51 48.51 48.51 pn3 - Calls to Personal Numbering Services 47.54 37.839 37.839 pn4 - Calls to Personal Numbering Services 25.225 25.225 25.225 pn5 - Calls to Personal Numbering Services 16.494 16.494 16.494 pn6 - Calls to Personal Numbering Services 19.404 19.404 19.404 pn8 - Calls to Personal Numbering Services 19.38 19.38 19.38 pn9 - Calls to Personal Numbering Services 22.80 22.80 22.80 pn10 - Calls to Personal Numbering Services 33.958 33.958 33.958 pn11 - Calls to Personal Numbering Services 37.837 28.136 28.136 pn12 - Calls to Personal Numbering Services 26.196 26.196 26.196 pn13 - Calls to Personal Numbering Services 37.837 37.837 37.837 pn14 - Calls to Personal Numbering Services 28.621 28.621 28.621 pn15 - Calls to Personal Numbering Services 12.613 12.613 12.613 pn16 - Calls to Personal Numbering Services 13.584 13.584 13.584 pn17 - Calls to Personal Numbering Services 14.554 14.554 14.554 pn18 - Calls to Personal Numbering Services 15.523 15.523 15.523 pn19 - Calls to Personal Numbering Services 9.702 9.702 9.702 pn20 - Calls to Personal Numbering Services 23.285 23.285 23.285 pn21 - Calls to Personal Numbering Services 39.90 39.90 39.90 pn22 - Calls to Personal Numbering Services 10.012 6.444 5.452 5

Calling Plan Call Charges for ISDN 64Kbit/s, Data Calls to Mobile Telephones Mon-Sun Inc. VAT Inc. VAT fm1 - Calls to Mobile telephones 44.962 44.962 fm3 - Calls to Mobile telephones 51.225 38.698 fm4 - Calls to Mobile telephones 32.435 32.435 fm5 - Calls to Mobile telephones 32.435 32.435 fm6 - Calls to Mobile telephones 44.962 44.962 fm7 - Calls to Mobile telephones 51.225 38.698 fm13 - Calls to Mobile telephones 44.962 44.962 fw1 - Calls to WiFi Services 44.962 44.962 fw7 - Calls to WiFi Services 44.962 44.962 fw8 - Calls to WiFi Services 44.962 44.962 Charges for ISDN 64Kbit/s, Data Calls to Mobile Telephones for non-calling Plan Customers all day Sat & Sun fm1 - Calls to Mobile telephones 44.962 44.962 44.962 fm3 - Calls to Mobile telephones 51.225 38.698 22.416 fm4 - Calls to Mobile telephones 32.435 32.435 32.435 fm5 - Calls to Mobile telephones 32.435 32.435 32.435 fm6 - Calls to Mobile telephones 44.962 44.962 44.962 fm7 - Calls to Mobile telephones 51.225 38.698 22.416 fm13 - Calls to Mobile telephones 44.962 44.962 44.962 fw1 - Calls to WiFi Services 44.962 44.962 44.962 fw7 - Calls to WiFi Services 44.962 44.962 44.962 fw8 - Calls to WiFi Services 44.962 44.962 44.962 6

Inland Call Charges for call charges which attract a Calling Plan discount, please refer to pages 3-6 Local - Residential 4.032 1.021 1.021 National - Residential 8.706 4.032 1.524 Local NTS 4.032 1.021 1.021 Freefone free free free c - Calls to Message Services and Personal Numbering Services 12.839 7.44 3.923 d Calls to Personal Numbering Services 17.063 10.055 10.055 e Calls to Personal Numbering Services 5.04 5.04 5.04 f - Calls to Personal Numbering Services and Mobile telephones 30.635 20.423 10.211 fm1 - Calls to Mobile telephones 11.576 6.47 3.406 fm2 - Calls to Mobile telephones 11.576 6.47 3.406 fm3 - Calls to Mobile telephones 11.576 6.47 3.406 fm4 - Calls to Mobile telephones 11.576 6.47 3.406 fm5 - Calls to Mobile telephones 11.576 6.47 3.406 fm6 - Calls to Mobile telephones 11.576 6.47 3.406 fm7 - Calls to Mobile telephones 11.576 6.47 3.406 fm8 - Calls to Mobile telephones 11.576 6.47 3.406 fm9 - Calls to Mobile telephones 11.576 6.47 3.406 fm10 - Calls to Mobile telephones 19.20 14.999 6.359 fm11 - Calls to Mobile telephones 16.80 16.80 16.80 fm12 - Calls to Mobile telephones 13.479 13.479 13.479 fm13 - Calls to Mobile telephones 17.969 15.281 8.536 fm14 - Calls to Mobile telephones 11.52 11.52 11.52 fm15 - Calls to Mobile telephones 12.72 12.72 12.72 fm16 - Calls to Mobile telephones 10.80 10.80 10.80 fm17 - Calls to Mobile telephones 11.40 11.40 11.40 fw1 - Calls to WiFi Services 15.84 15.84 7.728 fw2 - Calls to WiFi Services 14.999 12.48 6.359 fw3 - Calls to WiFi Services 16.679 13.319 6.72 fw4 - Calls to WiFi Services 16.199 9.899 4.955 fw5 - Calls to WiFi Services 15.12 12.24 6.839 fw6 - Calls to WiFi Services 13.20 10.56 6.359 fw7 - Calls to WiFi Services 12.599 12.599 12.599 fw8 - Calls to WiFi Services 19.20 14.999 6.359 fw9 - Calls to WiFi Services 16.80 16.80 16.80 fw10 - Calls to WiFi Services 10.046 10.046 10.046 fw11 - Calls to WiFi Services 13.20 13.20 13.20 fw12 - Calls to WiFi Services 13.20 13.20 13.20 g1 - Calls to Premium Rate Services 6.126 2.552 2.552 g2 - Calls to Internet Services 5.052 2.533 2.039 g4 - Calls to Internet Services 2.041 1.02 1.02 g5 - Calls to Internet Services 1.02 0.611 0.509 g6 - Calls not including Internet Services 5.105 5.105 5.105 g7 - Calls not including Internet Services 10.211 10.211 10.211 g8 - Calls not including Internet Services 1.02 1.02 1.02 g9 - Calls not including Internet Services 2.041 2.041 2.041 g10 - Calls not including Internet Services 3.062 3.062 3.062 g11 - Calls not including Internet Services 4.084 4.084 4.084 g12 - Calls not including Internet Services 6.126 6.126 6.126 g13 - Calls not including Internet Services 7.147 7.147 7.147 g14 - Calls not including Internet Services 8.169 8.169 8.169 g15 - Calls not including Internet Services 9.19 9.19 9.19 g16 - Calls not including Internet Services 2.041 1.02 1.02 g17 - Calls not including Internet Services 3.062 2.041 1.02 g18 - Calls not including Internet Services 4.033 1.02 1.02 g19 - Calls not including Internet Services 4.033 1.52 1.02 g20 - Calls not including Internet Services 5.052 2.533 2.041 g21 - Calls to New Voice Services 4.992 2.039 1.20 g22 - Calls not including Internet Services 0.509 0.509 0.509 g23 - Calls not including Internet Services 8.075 4.032 1.523 g26 - Calls not including Internet Services 4.084 3.062 1.02 g27 - Calls not including Internet Services 1.531 1.531 1.531 g28 - Calls not including Internet Services 2.553 2.553 2.553 i1 - Calls to Internet Services 5.105 5.105 5.105 i2 - Calls to Internet Services 10.211 10.211 10.211 i3 - Calls to Internet Services 1.02 1.02 1.02 i4 - Calls to Internet Services 2.041 2.041 2.041 i5 - Calls to Internet Services 3.062 3.062 3.062 i8 - Calls to Internet Services 4.084 4.084 4.084 i9 - Calls to Internet Services 6.126 6.126 6.126 i10 - Calls to Internet Services 7.147 7.147 7.147 i11 - Calls to Internet Services 8.169 8.169 8.169 i12 - Calls to Internet Services 9.19 9.19 9.19 i13 - Calls to Internet Services 3.062 2.041 1.02 i14 - Calls to Internet Services 4.033 1.52 1.02 i15 - Calls to Internet Services 4.033 1.02 1.02 i16 - Calls to Internet Services 4.033 4.033 4.033 i17 - Calls to Internet Services 3.831 0.97 0.97 i18 - Calls to Internet Services 3.63 0.919 0.919 i19 - Calls to Internet Services 3.429 0.868 0.868 i20 - Calls to Internet Services 3.227 0.817 0.817 i21 - Calls to Internet Services 3.062 1.02 1.02 i22 - Calls to Internet Services 2.909 0.969 0.969 i23 - Calls to Internet Services 2.755 0.917 0.917 i24 - Calls to Internet Services 2.909 1.02 1.02 i25 - Calls to Internet Services 2.755 1.02 1.02 i26 - Calls to Internet Services 4.084 2.041 1.02 i27 - Calls to Internet Services 8.075 4.032 1.523 i30 - Calls to Internet Services 4.084 3.062 1.02 i31 - Calls to Internet Services 1.531 1.531 1.531 i32 - Calls to Internet Services 2.553 2.553 2.553 i33 - Calls to Internet Services 5.105 4.084 2.041 7

Inland Call Charges (continued) j - Calls to Personal Numbering Services 32.675 22.464 10.715 k - Calls to Personal Numbering Services 38.291 25.523 12.755 m - Calls to Premium Rate Services 41.915 28.919 28.919 n - Calls to Premium Rate Services and Information Services 15.12 15.12 15.12 pn1 - Calls to Personal Numbering Services 24.509 16.339 8.169 pn2 - Calls to Personal Numbering Services 51.062 51.062 51.062 pn3 - Calls to Personal Numbering Services 50.041 39.828 39.828 pn4 - Calls to Personal Numbering Services 26.552 26.552 26.552 pn5 - Calls to Personal Numbering Services 17.36 17.36 17.36 pn6 - Calls to Personal Numbering Services 20.424 20.424 20.424 pn8 - Calls to Personal Numbering Services 20.40 20.40 20.40 pn9 - Calls to Personal Numbering Services 24.00 24.00 24.00 pn10 - Calls to Personal Numbering Services 35.743 35.743 35.743 pn11 - Calls to Personal Numbering Services 39.828 29.617 29.617 pn12 - Calls to Personal Numbering Services 27.574 27.574 27.574 pn13 - Calls to Personal Numbering Services 39.828 39.828 39.828 pn14 - Calls to Personal Numbering Services 30.126 30.126 30.126 pn15 - Calls to Personal Numbering Services 13.276 13.276 13.276 pn16 - Calls to Personal Numbering Services 14.297 14.297 14.297 pn17 - Calls to Personal Numbering Services 15.319 15.319 15.319 pn18 - Calls to Personal Numbering Services 16.339 16.339 16.339 pn19 - Calls to Personal Numbering Services 10.211 10.211 10.211 pn20 - Calls to Personal Numbering Services 24.509 24.509 24.509 pn21 - Calls to Personal Numbering Services 42.00 42.00 42.00 pn22 - Calls to Personal Numbering Services 10.539 6.782 5.739 p0 - Calls to Premium Rate Services 153.179 153.179 153.179 p1 - Calls to Premium Rate Services 50.039 39.827 39.827 p2 - Calls to Premium Rate Services 51.062 45.955 45.955 p3 - Calls to Premium Rate Services 102.126 102.126 102.126 p4 - Calls to Premium Rate Services 50.039 50.039 50.039 p5 - Calls to Premium Rate Services 51.062 51.062 51.062 p6 - Calls to Premium Rate Services 25.53 25.53 25.53 p7 - Calls to Premium Rate Services 61.275 61.275 61.275 p8 - Calls to Premium Rate Services 76.594 76.594 76.594 p9 - Calls to Premium Rate Services 10.211 10.211 10.211 p10 - Calls to Premium Rate Services 35.743 35.743 35.743 p11 - Calls to Premium Rate Services 132.764 132.764 132.764 p12 - Calls to Premium Rate Services 15.317 15.317 15.317 p13 - Calls to Premium Rate Services 20.424 20.424 20.424 p14 - Calls to Premium Rate Services 30.636 30.636 30.636 p15 - Calls to Premium Rate Services 40.85 40.85 40.85 p16 - Calls to Premium Rate Services 45.955 45.955 45.955 p17 - Calls to Premium Rate Services 56.169 56.169 56.169 p18 - Calls to Premium Rate Services 66.381 66.381 66.381 p19 - Calls to Premium Rate Services 71.488 71.488 71.488 p20 - Calls to Premium Rate Services 81.701 81.701 81.701 p21 - Calls to Premium Rate Services 86.807 86.807 86.807 p22 - Calls to Premium Rate Services 91.913 91.913 91.913 p23 - Calls to Premium Rate Services 97.02 97.02 97.02 p24 - Calls to Premium Rate Services 112.339 112.339 112.339 p25 - Calls to Premium Rate Services 122.552 122.552 122.552 p26 - Calls to Premium Rate Services 142.976 142.976 142.976 p27 - Calls to Premium Rate Services 5.105 5.105 5.105 p28 - Calls to Premium Rate Services 38.291 25.523 12.755 p29 - Calls to Premium Rate Services 28.594 14.295 14.295 p30 - Calls to Premium Rate Services 56.169 35.743 35.743 p31 - Calls to Premium Rate Services 13.276 13.276 13.276 p32 - Calls to Premium Rate Services 18.381 18.381 18.381 p33 - Calls to Premium Rate Services 127.659 127.659 127.659 p37 - Calls to Premium Rate Services 8.075 4.032 1.523 p38 - Calls to Premium Rate Services 6.126 6.126 6.126 p39 - Calls to Premium Rate Services 7.147 7.147 7.147 p40 - Calls to Premium Rate Services 8.169 8.169 8.169 p41 - Calls to Premium Rate Services 9.19 9.19 9.19 p45 - Calls to Premium Rate Services 35.00 35.00 35.00 p46 - Calls to Premium Rate Services 50.00 50.00 50.00 p47 - Calls to Premium Rate Services 60.00 60.00 60.00 p48 - Calls to Premium Rate Services 70.00 70.00 70.00 p49 - Calls to Premium Rate Services 100.00 100.00 100.00 p50 - Calls to Premium Rate Services 110.00 110.00 110.00 p51 - Calls to Premium Rate Services 130.00 130.00 130.00 p52 - Calls to Premium Rate Services 140.00 140.00 140.00 p53 - Calls to Premium Rate Services 150.00 150.00 150.00 r - Calls to Pagers & Voice Messaging Services 8.075 4.032 3.011 8

Calls charged by a Fixed Fee Fixed fee Pence Timeline 31.00 31.00 31.00 ff0 10.30 10.30 10.30 ff1 25.10 25.10 25.10 ff2 50.30 50.30 50.30 ff3 25.50 13.70 13.70 ff6 30.60 30.60 30.60 ff8 18.80 18.80 18.80 ff9 43.40 43.40 43.40 ff10 25.90 25.90 25.90 ff11 61.20 61.20 61.20 ff12 76.50 76.50 76.50 ff13 102.20 102.20 102.20 ff14 91.90 91.90 91.90 ff15 6.00 6.00 6.00 ff16 15.20 15.20 15.20 ff17 20.30 20.30 20.30 ff18 35.50 35.50 35.50 ff19 40.70 40.70 40.70 ff20 45.70 45.70 45.70 ff21 153.10 153.10 153.10 ff24 81.70 81.70 81.70 ff25 122.50 122.50 122.50 ff26 127.60 127.60 127.60 ff27 132.70 132.70 132.70 ff28 10.10 10.10 10.10 ff29 5.00 5.00 5.00 ff30 66.20 66.20 66.20 ff31 15.00 15.00 15.00 ff32 86.70 86.70 86.70 ff33 35.00 35.00 35.00 ff34 100.00 100.00 100.00 ff35 150.00 150.00 150.00 ff36 50.00 50.00 50.00 ff37 60.00 60.00 60.00 ff38 70.00 70.00 70.00 ff39 110.00 110.00 110.00 ff40 130.00 130.00 130.00 ff41 140.00 140.00 140.00 Calls Charged by Fixed Fee & Timed Duration (Where the Fixed Fee and the Duration Charge Apply from the Start of the Call) Fixed Fee At all times - Pence Inc. VAT g3 12.10 4.032 1.511 1.019 mm1 15.20 5.105 5.105 5.105 mm2 25.50 4.032 1.511 1.019 mm3 50.90 4.032 1.511 1.019 mm4 15.30 4.032 1.511 1.019 mm5 20.30 4.032 1.511 1.019 mm6 25.50 4.084 4.084 4.084 mm7 25.50 5.052 2.541 2.039 pn7 51.10 4.032 1.021 1.021 p54 35.00 35.00 35.00 35.00 p55 50.00 50.00 50.00 50.00 p56 60.00 60.00 60.00 60.00 p57 70.00 70.00 70.00 70.00 p58 100.00 100.00 100.00 100.00 p59 110.00 110.00 110.00 110.00 p60 130.00 130.00 130.00 130.00 p61 140.00 140.00 140.00 140.00 p62 150.00 150.00 150.00 150.00 Calls Charged by Fixed Fee & Time Duration (Where the Fixed Fee is the Charge for the first 60 Seconds, or part thereof, and the duration charge applies following the first 60 seconds) Fixed Fee At all times - Pence Inc. VAT g24 5.10 5.106 5.106 5.106 g25 10.20 10.212 10.212 10.212 i28 5.00 5.105 5.105 5.105 i29 10.10 10.211 10.211 10.211 p34 61.10 61.275 61.275 61.275 p35 50.90 51.062 51.062 51.062 p36 45.90 45.955 45.955 45.955 p42 10.50 10.519 10.519 10.519 p43 153.10 153.179 153.179 153.179 p44 102.10 102.127 102.127 102.127 9

118 Directory Enquiries numbers and prices There are four charging methods as follows: 1) Calls charged at the rate for the duration of the call. 2) Calls charged at a fixed rate for the duration of the call. 3) Calls charged at an initial fixed fee plus a rate for the duration of the call. 4) Calls charged at a fixed fee for the first 60 seconds, or part thereof, then at the rate for the remaining duration of the call. The 118 numbers in this brochure include numbers belonging to other Service Providers. The terms and conditions below are for BT numbers only. Please contact other Service Providers for their terms and conditions. * Calls to 118141 will only be available from BT public payphone lines. A call to 118141 allows a caller to request one search per call for a UK (including Ireland, Republic of) telephone or facsimile number. ** A call to 118505 allows a caller to request a search for an international (including Ireland, Republic of) telephone or facsimile number. *** A call to 118707 allows the caller to request one search per call for a UK (including Ireland, Republic of) telephone or facsimile number. For further information and a full listing of BT's prices, and terms and conditions, please refer to the BT Price List which can be accessed on the internet at / Calls Charged by Time Duration dq1 25.531 25.531 25.531 dq2 35.743 35.743 35.743 dq3 40.851 40.851 40.851 dq4 45.957 45.957 45.957 dq5 51.062 51.062 51.062 dq6 56.17 56.17 56.17 dq7 71.488 71.488 71.488 dq8 81.701 81.701 81.701 dq9 102.126 102.126 102.126 dq10 122.553 122.553 122.553 dq11 127.659 127.659 127.659 dq12 153.191 153.191 153.191 dq13 163.403 163.403 163.403 dq39 76.595 76.595 76.595 dq43 20.424 20.424 20.424 dq61 75.574 75.574 75.574 dq89 61.275 61.275 61.275 dq101 No Fee No Fee No Fee Fixed Fee calls Fixed fee Pence dq14 27.40 27.40 27.40 dq15 30.50 30.50 30.50 dq16 35.50 35.50 35.50 dq17 40.70 40.70 40.70 dq18 142.80 142.80 142.80 dq19 153.00 153.00 153.00 dq20 154.10 154.10 154.10 dq21 173.50 173.50 173.50 dq22 204.10 204.10 204.10 dq50 32.30 32.30 32.30 dq57 24.00 24.00 24.00 dq58 193.10 193.10 193.10 dq59 199.10 199.10 199.10 dq62 163.40 163.40 163.40 dq66 29.60 29.60 29.60 dq79 45.90 45.90 45.90 dq88 102.00 102.00 102.00 dq99 61.20 61.20 61.20 dq110 41.60 41.60 41.60 dq117 51.00 51.00 51.00 dq118 101.10 101.10 101.10 dq123 50.00 50.00 50.00 10

Calls Charged by Fixed Fee and Timed Duration (where the fixed fee and the duration charge apply from the start of the call) Fixed Fee At all times - Pence Inc. VAT dq23 20.30 40.851 40.851 40.851 dq24 20.30 127.659 127.659 127.659 dq25 25.40 20.424 20.424 20.424 dq26 25.40 30.638 30.638 30.638 dq27 35.50 10.212 10.212 10.212 dq28 49.90 9.191 9.191 9.191 dq29 102.00 61.276 61.276 61.276 dq30 153.00 30.638 30.638 30.638 dq36 12.60 15.319 15.319 15.319 dq37 25.40 18.381 18.381 18.381 dq38 101.00 60.255 60.255 60.255 dq41 40.70 81.701 81.701 81.701 dq42 60.10 8.169 8.169 8.169 dq44 30.50 30.638 30.638 30.638 dq45 35.70 5.105 5.105 5.105 dq46 39.80 9.191 9.191 9.191 dq47 50.90 81.701 81.701 81.701 dq52 29.60 29.617 29.617 29.617 dq53 39.80 19.404 19.404 19.404 dq54 30.50 5.105 5.105 5.105 dq56 29.60 9.19 9.19 9.19 dq60 20.30 20.424 20.424 20.424 dq64 40.70 15.319 15.319 15.319 dq65 204.30 10.212 10.212 10.212 dq68 49.90 14.297 14.297 14.297 dq69 153.00 76.595 76.595 76.595 dq70 40.70 23.488 23.488 23.488 dq71 40.70 14.295 14.295 14.295 dq72 60.10 14.295 14.295 14.295 dq73 60.10 23.488 23.488 23.488 dq74 60.10 19.404 19.404 19.404 dq75 49.90 24.509 24.509 24.509 dq76* 76.40 153.191 153.191 153.191 dq77 60.10 27.573 27.573 27.573 dq78 60.10 31.659 31.659 31.659 dq80 45.90 10.211 10.211 10.211 dq81 45.90 12.255 12.255 12.255 dq82 45.90 30.636 30.636 30.636 dq83 81.60 81.701 81.701 81.701 Calls Charged by Fixed Fee and Timed Duration (where the fixed fee and the duration charge apply from the start of the call) Fixed Fee At all times - Pence Inc. VAT dq84 70.30 14.297 14.297 14.297 dq85 153.00 122.553 122.553 122.553 dq86 70.30 14.297 14.297 14.297 dq87* 24.40 42.893 42.893 42.893 dq90 24.40 42.893 42.893 42.893 dq91 80.50 14.291 14.291 14.291 dq92 80.50 19.403 19.403 19.403 dq93 70.30 25.531 25.531 25.531 dq94 80.50 25.531 25.531 25.531 dq95* 29.60 50.041 50.041 50.041 dq96 60.10 40.851 40.851 40.851 dq97* 99.00 299.00 299.00 299.00 dq98 221.10 271.304 271.304 271.304 dq100 153.00 183.829 183.829 183.829 dq103* 23.30 65.36 65.36 65.36 dq104 48.00 70.467 70.467 70.467 dq105 70.30 29.617 29.617 29.617 dq106* 49.00 139.00 139.00 139.00 dq107 106.00 144.00 144.00 144.00 dq108 103.20 51.13 51.13 51.13 dq109 82.40 30.259 30.259 30.259 dq111 187.70 187.826 187.826 187.826 dq112 86.80 35.744 35.744 35.744 dq113 40.80 101.106 101.106 101.106 dq114 203.20 183.829 183.829 183.829 dq115 131.70 39.829 39.829 39.829 dq116 51.00 101.106 101.106 101.106 dq119 253.20 301.266 301.266 301.266 dq120 129.00 42.00 42.00 42.00 dq121 55.00 99.00 99.00 99.00 dq122 200.00 186.00 186.00 186.00 dq124 59.00 129.00 129.00 129.00 dq125 41.00 129.00 129.00 129.00 * Charged in 1 minute steps. 11

Calls Charged by Fixed Fee and Timed Duration (where the fee is the charge for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds) Fixed Fee At all times - Pence Inc. VAT dq31 35.50 10.212 10.212 10.212 dq32 39.60 9.191 9.191 9.191 dq33 49.90 20.424 20.424 20.424 dq34 50.90 10.212 10.212 10.212 dq35 61.10 10.212 10.212 10.212 dq40 20.30 20.424 20.424 20.424 dq51 153.10 153.191 153.191 153.191 dq48 50.90 20.424 20.424 20.424 dq49 50.90 51.062 51.062 51.062 dq55 19.40 19.403 19.403 19.403 dq67 40.70 40.851 40.851 40.851 dq102 61.20 61.275 61.275 61.275 12

For a full listing of BT s prices, and terms and conditions, please refer to the BT Price List which can be accessed on the Internet at Useful Telephone Numbers General queries about your account 0800 800 150 General pricing enquiries 0800 800 150 Enquiries about discount schemes 0800 800 150 Fault repairs 0800 800 151 In Touch catalogue 0800 800 150 Operator Enquiries Inland 100 Operator Enquiries International 155 Directory enquiries Inland 118 500 Directory enquiries International 118 505 International Calling Guides 0800 800 150 Prices for BT Public Payphones 0800 11 55 11 Prices for BT Chargecards 0800 345 144 Prices for BT Mobile Services 0800 222 654 *Open Monday to Friday 8.00am to 5.00pm Offices Worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. BT and the connected world logo are trademarks of British Telecommunications plc. British Telecommunications plc 2011. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No: 1800000. PHME 62186/06/2011 13