Business landline price list

Transcription

1 Business landline price list 2015

2 Contents This document contains links to help you move around quickly and easily. Just hover over the text and you ll see them. Landline... 3 ISDN ISDN Common pricing... 9 UK major calls UK minor calls UK directory enquiry calls International calls from the UK UK texts Business landline price list

3 Contents O 2 Landline Single Landline (Single Line one number) Rental For O2 mobile customers: For non-o2 mobile customers: Multi Line (2+ lines, one number) Rental For O2 mobile customers: For non-o2 mobile customers: One Off Charges Landline transfer to O2 (per line) per line per month per line per month 5+ single lines per line per month 13 line rental per line 2-4 lines line rental per line 5+ lines per line per month 4.00 New Landline Provision Single Landline Conversion from ISDN2 to landline Short duration Line Cancellation Charges Cancelling a landline transfer order Cancelling a new landline order prior to 4pm on the day before the provision date Cancelling a new landline order after 4pm on the day before the provision date Cancelling a conversion prior to 4pm on the day before the conversion date Cancelling a conversion from LLU line after 4pm on the day before the provision date Cancelling a conversion from ISDN2 after 4pm on the day before the provision date Cancellation Charges Multiline (additional provision charge) Bolt-ons Pre-provisioned features 1471 and call return 1471 is free of Charge, and return calls are charged at the call rate Reminder Call Ring Back Three Way Calling Withhold number 141 Optional features Caller Display Selective Call Barring (O2 Controlled) Call Diversion (Customer Controlled) Call Minder 1571 Call Minder Custom Call Minder Premium Call Sign Call Waiting Smart Divert Numbering Change of Number (within local exchange number range) 6p to use the service 6p to use the service, and subsequent calls are charged at the call rate 6p to use the service, plus both calls are charged at the call rate Free of charge 1 per month 0.50 per month 0.50 per month 0.94 per month 2.34 per month 3.74 per month 0.50 per month 0.50 per month 3.50 setup then 0.50 per month Setup O 2 Landline continued Page 3 Business landline price list All prices exclude VAT

4 Contents Bolt Ons Caller redirect Bolt Ons Additional optional features Monthly caller redirect 3.50 per month Anonymous call reject 75 setup (multi-line only) then 50p per month Quarterly caller redirect 2 per month Bar use of 1470 release number Bar use of 141 withhold number Free of charge Free of charge Service package upgrade Upgrade to level 3 Upgrade to level 4 4 per month per line 5 per month per line Bar use of call return (1471) Call barring (customer controlled) Call barring + bypass number (customer controlled) Call barring - Indirect Access (customer controlled) Bypass Number Call diversion (O 2 controlled) Free of charge 50p per month 1 per month 40p per month per line 50p per month 3.50 setup 1.1 Availability O2 Landline is available in the UK, with the exception of Isle of Man and Hull (Kingston). 1.2 Restrictions or incompatibility Landline is not available on Featureline, out-ofarea, in-contract, light-user, analogue DDI, and BT payphone lines. It is also not available on lines with Redcare. Change of divert number 3.50 Remote call forwarding O2 controlled Called party answer Choose to refuse Direct connect Permanent call barring (O 2 controlled) 20 setup then 6 per month 1 per month 1 per month 2 per month 3.50 setup (per line) Presentation number 20 setup then 1 per month Reminder call Ring back Ring back inhibit 50p per month 50p per month Free of charge Smart divert + bypass number 3.50 setup then 1 per month Three-way calling 50p per month Page 4 Business landline price list All prices exclude VAT

5 ISDN2 Line rental ISDN2 (minimum of two channels) 11 per channel per month MSN numbering (ISDN2e standard only) 1 Contents 2-10 Number MSN 15 setup then 50p per month per MSN Itemised billing Free of charge One-off charges ISDN2 transfer to O 2 (per 36 installation) New ISDN2 provision (per line) DDI numbering (ISDN2e system only) 2 DDI Planning 100 DDI Setup and Rental 1 setup then 17p per month per DDI Conversion from landline to ISDN2 Short duration line (additional provision charge) Call routing 3 T-Reference call hunting 1 per month Standard Bolt Ons Cancellation charges Cancelling a ISDN2 transfer order (anytime) Cancelling a new ISDN2 order prior to 4pm on the day before the provision date Cancelling a new ISDN2 order after 4pm on the day before the provision date Cancelling a conversion prior to 4pm on the day before the provision date Cancelling a conversion after 4pm on the day before the provision date Numbering Change of number (within local exchange number range) Reconfiguration of MSN when number changes are requested, per occasion per msn group (excludes number changes to installations where ddi or snddi is involved) Call forwarding (customer controlled) Call forwarding (O2 controlled) Calling Line Identity Presentation (CLIP) Calling Line Identity Restriction (CLIR) Call deflection Call waiting and call hold Permanent call barring (O2 controlled) Presentation number Selective call barring (O 2 controlled) Sub-addressing 20 octet 1 MSN setup does not apply for transfer from BT or another WLR provider. It would only apply from a cable provider (e.g. Virgin Media) or a LLU (e.g. TalkTalk) where the number range is not currently on the BT network. 1 per month 1 per month 1 per month 1 per month 1 per month 1 per month 1 per month 50 setup then 1 per month 1 per month 1 per month 2 DDI planning and connection does not apply for transfer from BT oranother WLR provider. It would only apply from a cable provider (e.g. Virgin Media) or a LLU (e.g. TalkTalk) where the number range is not currently on the BT network. Page 5 Business landline price list All prices exclude VAT

6 Contents ISDN2 continued Additional Bolt Ons Admin features Additional features Anonymous call reject 100 setup then 1 per month Busy Out Lines (BOL) Temporary call diversion Free of charge during fault repair Free of charge during fault repair Digits to switch Connected Line Identity Presentation (COLP) Free of charge 1 per month Caller redirect (consecutive DDI range) 150 setup then 2 month per 10 numbers Connected Line Identity Restriction (COLR) Terminal portability (standard access only) 1 per month Free of charge Service package Upgrade to level 3 Upgrade to level 4 4 per month per line 5 per month per line Caller redirect Bolt Ons Monthly caller redirect (single number) Quarterly caller redirect (single number) Caller redirect (consecutive DDI range) 3.50 per month 2 per month 200 setup then 2 month per 10 numbers 1.3 Availability ISDN2 is available in the UK, with the exception of Isle of Man and Hull (Kingston). 1.4 Restrictions or incompatibility ISDN2 is not available on FeatureNet, out-of-area, in-contract, light-user, analogue DDI, BT basic and BT payphone lines. It is also not available on SMDS products, VPN FeatureNet services and private circuits. Page 6 Business landline price list All prices exclude VAT

7 Contents ISDN30 Line rental DDI numbering ISDN30 Itemised billing 14 per channel (minimum eight channels) per month Free of charge DDI planning 100 DDI setup and rental 1 setup then 17p per month per DDI Line provision Line transfer (per bearer) 100 New line provision (per installation) Conversion from ISDN30 DASS to ISDN30e 900 plus 10 per channel 15 per channel up to and including 60 channels: 800 for more than 60 channels Reconfiguration Reconfiguring an installation to change the attributes of the channels (e.g. changing to incoming or outgoing only, diverse or alternative routing, digits to switch) 70 for 0 to 15 channels 140 for 16 to 30 channels 210 for 31 to 60 channels 280 for more than 60 channels Short duration Line Cancellation charges Cancelling a new ISDN30: 1 day or less before provision date Cancelling a new ISDN30: 2-4 days before provision date 440 (additional provision charge) 90% of new line provision charge 75% of new line provision charge Standby power Batteries for optical fibre NTE (1 x 2) and (4 x 2) Batteries for optical fibre NTE (16 x 2) and SDH Standalone batteries for all types of NTE 100 setup 200 setup 550 setup then 40 per month Cancelling a new ISDN30: 5-6 days before provision date Cancelling a new ISDN30: 7-14 days before provision date Cancelling a new ISDN30: 15 or more days before provision date 60% of new line provision charge 30% of new line provision charge 0% of new line provision charge Business continuity Site Assurance option 1: route all calls to a prearranged number Site Assurance option 2: Outof-area, diverse routing, DDI dual parenting DDI 2 per month per channel Dependent on specific customer requirements Page 7 Business landline price list All prices exclude VAT

8 ISDN30 continued Bolt Ons Optional features which are applicable per billing number Call forwarding (O 2 controlled) Call deflection Calling Line Identity Presentation Calling (CLIP) Line Identity Restriction (CLIR) Permanent call barring (O 2 controlled) 3 per month 3 per month 3 per month 3 per month 3 per month Bolt Ons Caller redirect Bolt Ons Monthly caller redirect (single number) Quarterly caller redirect (single number) Caller redirect (consecutive DDI range) Service package Upgrade to level per month 2 per month 150 setup then 2 per month 4 per month per channel Contents Presentation number 1 20 setup then 1 per month Upgrade to level 4 5 per month per channel Presentation number 3, 4, 5 Selective call barring (O 2 controlled) Sub-addressing 6 octet 20 setup then 1 per month 3 per month 3 per month Admin features Temporary call diversion Free of charge during fault repair Sub-addressing 20 octet 3 per month Bolt Ons Additional features which are applicable per billing number Business continuity Site Assurance option 1 Site Assurance option 2 2 per channel per month Subject to requirements Anonymous call reject Call barring (customer controlled) Call barring indirect access (O 2 controlled) Call diversion (O 2 controlled) Call diversion (customer controlled) Call forwarding (customer controlled) Channel busy (customer controlled) Connected Line Identity Presentation (COLP) Connected Line Identity Restriction (COLR) 75 setup then 3 per month 3 per month 3 per month 3 per month 3 per month 3 per month 3 per month 3 per month 3 per month 1.5 Availability ISDN30 is available in the UK, with the exception of Isle of Man and Hull (Kingston). 1.6 Restrictions or incompatibility ISDN30 is not available on FeatureNet, out-of-area, in-contract, light-user, analogue DDI, BT basic and BT payphone lines. It is also not available on SMDS products, VPN FeatureNet services and private circuits. Page 8 Business landline price list All prices exclude VAT

9 Contents Common pricing Expedited repair charges Landline - expedite from level 2 to level Landline - expedite from level 2 to level Landline - expedite from level 3 to level ISDN2 - expedite from level 2 to level ISDN2 - expedite from level 2 to level ISDN2 - expedite from level 3 to level ISDN30 - expedite from level 3 to level Time related charges Provision and rearrangement visit to lines to install or rearrange network or CPE per hour 50 per hour during normal working day, minimum 1 hour 185 per hour during all other times except Sunday and Public/Bank holidays, minimum 3 hours 100 per hour during Sunday and Public/Bank holidays, minimum 3 hours Visit charges Visit or abortive charge applies where an engineer is required onsite to provide a product or service, but the charge for the visit is not included in the price of the product or service Time-related charges Repair - per call out plus one hour time-related charge per visit during normal working day 180 per visit at all other times except Sunday and Public/Bank holidays 220 per visit during Sunday and Public/Bank holidays Provision and rearrangement supplementary charge for carry-out work outside normal working hours, where work in normal working hours is included in the price per call out Provision and rearrangement supplementary charge for carry-out work outside normal working hours, where work in normal working hours is included in the price per hour Standard store items Internal pack 10 External pack 20 Data extension pack 10 Broadband front plate per visit at all other times except Sunday and Public/Bank holidays 80 per visit during Sunday and Public/Bank holidays 35 per hour at all other times except Sunday and Public/Bank holidays, minimum 3 hours 80 per hour during Sunday and Public/Bank holidays, minimum three hours Repair per hour thereafter Provision and rearrangement visit to lines to install or rearrange network or CPE per call out 85 per hour during normal working day 130 per hour at all other times except Sunday and Public/Bank holidays 150 per hour during Sunday and Public/Bank holidays 85 per visit during normal working day 110 per visit at all other times except Sunday and Public/Bank holidays 130 per visit during Sunday and Public/Bank holidays Broadband micro filter 7.50 NTE 20 Block Terminal 92A 2.50 Standard store items rental /month Line Isolation - connection 100 Line Isolation Unit 3B, 3C, 3D 20 Line Isolation Unit 8A (Connection withdrawn from new supply) Line Isolation Unit 9A (Connection withdrawn from new supply) Line Isolation Unit 10B 20 Line Isolation Unit 12A/B 20 Page 9 Business landline price list All prices exclude VAT

10 Contents Common pricing continued Excess construction charges Survey fee/planning charge (previously included in other charges) this item will only be charged if excess construction charges are accepted by a customer. It will be included as an item within the excess charges calculation and each resurvey additional to the first survey will increment the cost by a further 350. Breaking/drilling through each external wall Breaking/drilling through each internal concrete wall Breaking/drilling through each internal non-concrete wall Provision of a new footway box (surface area up to 0.5 sqm) - customers are advised that the smallest footway box necessary to provide service will be charged for Provision of a new medium size footway box (surface area between 0.5 sqm and 1 sqm) Provision of a new large size footway box (surface area greater than 1 sqm) Provision of a new small carriageway box (surface area up to 1 sqm) - customers Are advised that the smallest carriageway box necessary to provide service will be charged for Provision of a new medium size carriageway box (surface area between 1 sqm and 1.25 sqm) Provision of a new large size carriageway box (surface area greater than 1.25 sqm) Excess construction charges Directly buried cable (including any cable and wayleave costs) Moleploughing cable or fibre in subduct (includes any cable and wayleave costs) Blown fibre 4 Blown fibre tubing in duct 3.50 Internal cabling (including internal blown fibre tubing) New ductwork - soft surface (includes wayleave costs) New ductwork - footway (includes wayleave costs) New ductwork - carriageway (includes wayleave costs) Trunking and traywork within end user s curtilage Internal shift charges Visit charge 85 Per line shifted 49 Standalone shift of network termination point (applicable to LLU) LLU MPF first line shifted 134 LLU MPF subsequent lines shifted 49 Cable (fibre or copper) including any jointing required 7.50 External shift charges Copper cable supplied for the customer to lay to agreed entry and termination points. ( 20m supply) this cludes onsite termination and jointing work by Openreach to connect and terminate the cable. If the order is for less than 40 metres then a visit charge will apply - please see visit charges for details. 4 Shift or reposition external overhead wires to same building (up to a maximum of 90 minutes work on multiple shifts. Additional work will be charged as time-related charges). 134 Page 10 Enterprise landline price list All prices exclude VAT

11 Contents UK major calls (Single Analogue Line) BTW CDR content Local geographic National geographic Mobile telephone - fm1 (O2) Mobile telephone - fm3 (T-Mobile) Mobile telephone - fm4 (Orange) Mobile telephone - fm5 (Vodafone) Mobile telephone - fm6 (3 Mobile) Local non-geographic National non-geographic Note 1 Billing for standard calls is per second rounded up to the next 1p. Call connection charge: 2p (for all calls not included in call minute bundles). (Multiline & ISDN)) BTW CDR content Local geographic National geographic Mobile telephone - fm1 (O 2) Mobile telephone - fm3 (T-Mobile) Mobile telephone - fm4 (Orange) Mobile telephone - fm5 (Vodafone) Mobile telephone - fm6 (3 Mobile) Local non-geographic National non-geographic Note 1 Billing for standard calls is per second rounded down to the nearest tenth of a penny. If the cost of a call is less than 0.1p, we will round down to zero. General note Where prices appear in the minimum charge columns as well as the per minute columns, then both apply for the call duration. Some calls such as Directory Enquiries (DQ) and premium rate do have fixed rate charging with a minimum price. Page 11 Enterprise landline price list All prices exclude VAT

12 Contents UK minor calls Calls charged by time duration Message service - c Personal numbering service - d Personal numbering service - e Personal numbering service - f Mobile telephone - fm Mobile telephone - fm Mobile telephone - fm Mobile telephone - fm Mobile telephone - fm Mobile telephone - fm Mobile telephone - fm Mobile telephone - fm Fm13 - calls to mobile telephones (d) Fm14 - calls to mobile telephones (d) Fm15 - calls to mobile telephones (d) Fm16 - calls to mobile telephones (d) Wifi services - fw Wifi services - fw Wifi services - fw Wifi services - fw Wifi services - fw Wifi services - fw Wifi services - fw7 (HSD) Wifi services - fw Wifi services - fw8 (HSD) Wifi services - fw Wifi services - fw Wifi services - fw Wifi services - fw Wifi services - fw Page 12 Enterprise landline price list All prices exclude VAT

13 UK minor calls continued Contents Calls charged by time duration or fixed fee Premium rate service - g see note 1 Internet service - g see note 1 Multimedia service - g Pay as you go - g see note 1 Surftime - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g Specialised service - g see note 1 Specialised service - g Specialised service - g Specialised service - g see note 1 Specialised service - g see note 1 Specialised service - g see note 1 Page 13 Enterprise landline price list All prices exclude VAT

14 UK minor calls continued Contents Calls charged by time duration Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Internet service - i Page 14 Enterprise landline price list All prices exclude VAT

15 Contents UK minor calls continued Calls charged by time duration Internet service - i Internet service - i Internet service - i Personal numbering service - j Personal numbering service - k Personal numbering service - m Information service - n Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Personal numbering service - pn Page 15 Enterprise landline price list All prices exclude VAT

16 UK minor calls continued Contents Calls charged by time duration Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Page 16 Enterprise landline price list All prices exclude VAT

17 UK minor calls continued Contents Calls charged by time duration Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Page 17 Enterprise landline price list All prices exclude VAT

18 UK minor calls continued Contents Calls charged by time duration Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Premium rate service - p Paging service - r INMARSAT - B (0087x3) INMARSAT - B HSD duplex (0087x3914) INMARSAT - M (0087x6) M4 high speed data (0087x60) Mobiq (0087x76) Skyphone (0087x5) Emsat ( ) Thuraya_Iridium ( / ) Navitas marine sat sys Navitas telecom marine satellite system NO Fee Operator access Page 18 Enterprise landline price list All prices exclude VAT

19 UK minor calls continued Contents Fixed fee calls Fixed fee price in per call Timeline Premium rate service - ff Premium rate service - ff Premium rate service - ff Paging service - ff Premium rate service - ff Paging service - ff Paging service - ff Paging service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Specialised service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Page 19 Enterprise landline price list All prices exclude VAT

20 Contents UK minor calls continued Fixed fee calls continued Fixed fee price in per call Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Premium rate service - ff Dialled direct, fixed fee and per minute charge Fixed fee price in per call Multimedia service - mm Multimedia service - mm Multimedia service - mm Multimedia service - mm Multimedia service - mm Multimedia service - mm Multimedia service - mm Note 1 Billing for standard calls is per second rounded down to the nearest tenth of a penny. If the cost of a call is less than 0.1p, we will round down to zero. General note Where prices appear in the minimum charge columns as well as the per minute columns, then both apply for the call duration. Some calls such as DQ and premium rate do have fixed rate charging with a minimum price. Page 20 Enterprise landline price list All prices exclude VAT

21 UK directory enquiry calls Contents Fixed fee price in per call Calls charged by time duration Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Page 21 Enterprise landline price list All prices exclude VAT

22 Contents UK directory enquiry calls continued Fixed fee price in per call Fixed fee calls Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Page 22 Enterprise landline price list All prices exclude VAT

23 UK directory enquiry calls continued Contents Calls charged by fixed fee and timed duration (and where the fixed fee and the duration charge apply from the start of the call) Fixed fee price in per call Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Page 23 Enterprise landline price list All prices exclude VAT

24 UK directory enquiry calls continued Contents Calls charged by fixed fee and timed duration (and where the fixed fee and the duration charge apply from the start of the call) Fixed fee price in per call Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Page 24 Enterprise landline price list All prices exclude VAT

25 Contents UK directory enquiry calls continued Calls charged by fixed fee and timed duration (and where the fixed fee and the duration charge apply from the start of the call) Fixed fee price in per call Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Page 25 Enterprise landline price list All prices exclude VAT

26 Contents UK directory enquiry calls continued Calls charged by fixed fee and timed duration (where the fixed fee is the charge for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds) Fixed fee price in per call Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Directory enquiry dq Note 1 Billing for standard calls is per second rounded down to the nearest tenth of a penny. If the cost of a call is less than 0.1p, we will round down to zero. Note 2 The duration based charge rate for this charge band applies to each minute of duration or part thereof. General note Where prices appear in the minimum charge columns as well as the per minute columns, then both apply for the call duration. Some calls such as DQ and premium rate do have fixed rate charging with a minimum price. Page 26 Enterprise landline price list All prices exclude VAT

27 Contents International calls from the UK Fixed rate for Belgium see note 1 Mobile rate for Belgium see note 1 Fixed rate for Canada see note 1 Mobile rate for Canada see note 1 Fixed rate for China see note 1 Mobile rate for China see note 1 Fixed rate for France see note 1 Mobile rate for France see note 1 Fixed rate for Germany see note 1 Mobile rate for Germany see note 1 Fixed rate for Hong Kong see note 1 Mobile rate for Hong Kong see note 1 Fixed rate for India see note 1 Mobile rate for India see note 1 Fixed rate for Republic of Ireland see note 1 Mobile rate for Republic of Ireland see note 1 Fixed rate for Italy see note 1 Mobile rate for Italy see note 1 Fixed rate for Japan see note 1 Mobile rate for Japan see note 1 Fixed rate for Netherlands see note 1 Mobile rate for Netherlands see note 1 Business Rate for Netherlands see note 1 Fixed rate for Norway see note 1 Mobile rate for Norway see note 1 Fixed rate for Poland see note 1 Mobile rate for Poland see note 1 Fixed rate for Russia see note 1 Mobile rate for Russia see note 1 Page 27 Enterprise landline price list All prices exclude VAT

28 Contents International calls from the UK continued Fixed rate for Singapore see note 1 Mobile rate for Singapore see note 1 Fixed rate for Spain see note 1 Mobile rate for Spain see note 1 Fixed rate for Sweden see note 1 Mobile rate for Sweden see note 1 Fixed rate for Switzerland see note 1 Mobile rate for Switzerland see note 1 Fixed rate for Turkey see note 1 Mobile rate for Turkey see note 1 Fixed rate for USA see note 1 Mobile rate for USA see note 1 Fixed rate for Afghanistan see note 1 Mobile rate for Afghanistan see note 1 Fixed rate for Alaska see note 1 Mobile rate for Alaska see note 1 Fixed rate for Albania see note 1 Mobile rate for Albania see note 1 Fixed rate for Algeria see note 1 Mobile rate for Algeria see note 1 Fixed rate for Samoa (US) see note 1 Mobile rate for Samoa (US) see note 1 Fixed rate for Andorra see note 1 Mobile rate for Andorra see note 1 Fixed rate for Angola see note 1 Mobile rate for Angola see note 1 Fixed rate for Anguilla see note 1 Mobile rate for Anguilla see note 1 Fixed rate for Antarctica see note 1 Mobile rate for Antarctica see note 1 Page 28 Enterprise landline price list All prices exclude VAT

29 International calls from the UK continued Contents Fixed rate for Antigua and Barbuda see note 1 Mobile rate for Antigua and Barbuda see note 1 Fixed rate for Argentina see note 1 Mobile rate for Argentina see note 1 Fixed rate for Armenia see note 1 Mobile rate for Armenia see note 1 Fixed rate for Aruba see note 1 Mobile rate for Aruba see note 1 Fixed rate for Ascension Island see note 1 Mobile rate for Ascension Island see note 1 Fixed rate for Australia see note 1 Mobile rate for Australia see note 1 Fixed rate for Austria see note 1 Mobile rate for Austria see note 1 Fixed rate for Azerbaijan see note 1 Mobile rate for Azerbaijan see note 1 Fixed rate for Azores see note 1 Mobile rate for Azores see note 1 Fixed rate for Bahamas see note 1 Mobile rate for Bahamas see note 1 Fixed rate for Bahrain see note 1 Mobile rate for Bahrain see note 1 Fixed rate for Bangladesh see note 1 Mobile rate for Bangladesh see note 1 Fixed rate for Barbados see note 1 Mobile rate for Barbados see note 1 Fixed rate for Belarus see note 1 Mobile rate for Belarus see note 1 Fixed rate for Belize see note 1 Mobile rate for Belize see note 1 Page 29 Enterprise landline price list All prices exclude VAT

30 International calls from the UK continued Contents Fixed rate for Benin see note 1 Mobile rate for Benin see note 1 Fixed rate for Bermuda see note 1 Mobile rate for Bermuda see note 1 Fixed rate for Bhutan see note 1 Mobile rate for Bhutan see note 1 Fixed rate for Bolivia see note 1 Mobile rate for Bolivia see note 1 Fixed rate for Bosnia see note 1 Mobile rate for Bosnia see note 1 Fixed rate for Botswana see note 1 Mobile rate for Botswana see note 1 Fixed rate for Brazil see note 1 Mobile rate for Brazil see note 1 Fixed rate for Brunei Darussalam see note 1 Mobile rate for Brunei Darussalam see note 1 Fixed rate for Bulgaria see note 1 Mobile rate for Bulgaria see note 1 Fixed rate for Burkina Faso see note 1 Mobile rate for Burkina Faso see note 1 Fixed rate for Burundi see note 1 Mobile rate for Burundi see note 1 Fixed rate for Cambodia see note 1 Mobile rate for Cambodia see note 1 Fixed rate for Cameroon see note 1 Mobile rate for Cameroon see note 1 Fixed rate for Canary Islands see note 1 Mobile rate for Canary Islands see note 1 Fixed rate for Cape Verde see note 1 Mobile rate for Cape Verde see note 1 Page 30 Enterprise landline price list All prices exclude VAT

31 Contents International calls from the UK continued Fixed rate for Cayman Islands see note 1 Mobile rate for Cayman Islands see note 1 Fixed rate for Central African Republic see note 1 Mobile rate for Central African Republic see note 1 Fixed rate for Chad see note 1 Mobile rate for Chad see note 1 Fixed rate for Chatham Islands see note 1 Mobile rate for Chatham Islands see note 1 Fixed rate for Chile see note 1 Mobile rate for Chile see note 1 Fixed rate for Christmas Islands see note 1 Mobile rate for Christmas Islands see note 1 Fixed rate for Cocos Islands see note 1 Mobile rate for Cocos Islands see note 1 Fixed rate for Colombia see note 1 Mobile rate for Colombia see note 1 Fixed rate for Comoros see note 1 Mobile rate for Comoros see note 1 Fixed rate for Congo Dem Rep see note 1 Mobile rate for Congo Dem Rep see note 1 Fixed rate for Congo see note 1 Mobile rate for Congo see note 1 Fixed rate for Cook Islands see note 1 Mobile rate for Cook Islands see note 1 Fixed rate for Costa Rica see note 1 Mobile rate for Costa Rica see note 1 Fixed rate for Cote d Ivoire see note 1 Mobile rate for Cote d Ivoire see note 1 Fixed rate for Croatia see note 1 Mobile rate for Croatia see note 1 Page 31 Enterprise landline price list All prices exclude VAT

32 International calls from the UK continued Contents Fixed rate for Cuba see note 1 Mobile rate for Cuba see note 1 Fixed rate for Cyprus see note 1 Mobile rate for Cyprus see note 1 Fixed rate for Czech Republic see note 1 Mobile rate for Czech Republic see note 1 Fixed rate for Denmark see note 1 Mobile rate for Denmark see note 1 Fixed rate for Diego Garcia see note 1 Mobile rate for Diego Garcia see note 1 Fixed rate for Djibouti see note 1 Mobile rate for Djibouti see note 1 Fixed rate for Dominica see note 1 Mobile rate for Dominica see note 1 Fixed rate for Dominican Republic see note 1 Mobile rate for Dominican Republic see note 1 Fixed rate for East Timor see note 1 Mobile rate for East Timor see note 1 Fixed rate for Easter Island see note 1 Mobile rate for Easter Island see note 1 Fixed rate for Ecuador see note 1 Mobile rate for Ecuador see note 1 Fixed rate for Egypt see note 1 Mobile rate for Egypt see note 1 Fixed rate for El Salvador see note 1 Mobile rate for El Salvador see note 1 Fixed rate for Equatorial Guinea see note 1 Mobile rate for Equatorial Guinea see note 1 Fixed rate for Eritrea see note 1 Mobile rate for Eritrea see note 1 Page 32 Enterprise landline price list All prices exclude VAT

33 International calls from the UK continued Contents Fixed rate for Estonia see note 1 Mobile rate for Estonia see note 1 Fixed rate for Ethiopia see note 1 Mobile rate for Ethiopia see note 1 Fixed rate for Faroe Islands see note 1 Mobile rate for Faroe Islands see note 1 Fixed rate for Falkland Islands see note 1 Mobile rate for Falkland Islands see note 1 Fixed rate for Fiji see note 1 Mobile rate for Fiji see note 1 Fixed rate for Finland see note 1 Mobile rate for Finland see note 1 Fixed rate for French Guiana see note 1 Mobile rate for French Guiana see note 1 Fixed rate for French Polynesia see note 1 Mobile rate for French Polynesia see note 1 Fixed rate for Gabon see note 1 Mobile rate for Gabon see note 1 Fixed rate for Gambia see note 1 Mobile rate for Gambia see note 1 Fixed rate for Georgia see note 1 Mobile rate for Georgia see note 1 Fixed rate for Ghana see note 1 Mobile rate for Ghana see note 1 Fixed rate for Gibraltar see note 1 Mobile rate for Gibraltar see note 1 Fixed rate for Greece see note 1 Mobile rate for Greece see note 1 Fixed rate for Greenland see note 1 Mobile rate for Greenland see note 1 Page 33 Enterprise landline price list All prices exclude VAT