BUSINESS INDUSTRY AND BEST IN CLASS TRAINING AND CONSULTING SERVICES ANYWHERE

BUSINESS INDUSTRY AND BEST IN CLASS TRAINING AND CONSULTING SERVICES ANYWHERE

A SLATE OF WORLD-CLASS BUSINESS SERVICES We create superior services, strategies and training programs critical for our clients to excel in business. Each year, more than 200 companies in the Tulsa area entrust the training of their employees around the world to Tulsa Tech, at each of our state-of-the-art campuses, and onsite at their facilities. TABLE OF CONTENTS 6...BUSINESS CONSULTING SERVICES 8...COMPUTER SKILLS TRAINING 9...HUMAN RESOURCES 10...MANUFACTURING 12...PROCESS IMPROVEMENT & QUALITY 13...SAFETY IN THE WORKPLACE 14...BUSINESS INCENTIVES Challenge us to create the perfect program for you. { pg. 2 } { pg. 3 }

Working with Tulsa Tech s consultant enabled us to improve several of our training processes, and create an online manual that replaced ten years of outdated job aids, manuals and documents. With this online manual, our new employees in training are showing faster comprehension, have higher confidence levels, and as a result, the quality of our overall interaction with customers has increased. DAVID POLEN AVIS/BUDGET DIRECTOR OF HUMAN RESOURCES { pg. 4 } { pg. 5 }

Business Consulting Services help you plan for success. economic well-being of our country. Tulsa Tech Self-Employment/ Entrepreneurship can help your business improve productivity, Experts say a lack of planning financial processes, and, ultimately, your bottom line. The spirit of entrepreneurship is essential to the Training and assistance topics: Manufacturing Extension Agents and marketing in particular is the reason - Obtaining a DUNS number Through our statewide network most businesses fail. Tulsa Tech s Self- - Registration in Central of manufacturing extension Employment Preparedness Class explains the nuts and bolts of the right way to start your Small Business Management program covers: Contractor Registration (CCR) - Completion of Online engineers, the Oklahoma own business. Instructors take you through Registrations and Manufacturing Alliance connects the process of evaluating your business Certifications (ORC) small- and medium-sized idea, sharing the information, requirements - Assistance in HUBZone - Business Planning and other necessary components of owning - Market Research and operating a small business. Courses are - Marketing taught by successful business owners who local procurement websites - Sales can help you benefit from the wisdom of their and electronic Bid Boards, - Customer Service experience their successes and mistakes, too. including FEDBIZOPPS, - Recordkeeping application - Search of federal, state, and manufacturing businesses with the information and resources needed to expand and succeed. credits and business incentives - Tools to evaluate company strengths and weaknesses business and DBE certifications - Employee Issues Oklahoma Bid Assistance Network - Insurance Issues The Oklahoma Bid Assistance Network - Legal Issues (OBAN) Office, hosted by Tulsa Tech, provides - NIST-certified LEAN program - Assistance in obtaining military, - Coordination for Six federal and industry technical Sigma Black Belt and specifications and instructions Green Belt training - Local Manufacturing Councils - Researching and Procurement Technical Assistance Center networking assistance services to small- and mid-size businesses. with prime contractor/sub- OBAN can help you navigate and work contract opportunities within the federal procurement and contracting system. Services include assistance in government registration, locating bid opportunities, assistance with bid/proposal preparation, contract performance, and invoicing. { pg. 6 } and advice on implementing - Applying for local and state tax - Advice and assistance in small - Cash Flow Analysis and Forecasting - Free technical assistance with new technologies DIBBS and OK DCS - Financial Statements - Banking agents (MEAs) and application Low- and no-cost services provided by the Oklahoma Manufacturing Alliance and its Manufacturing Extension Agents and applications engineers include: { pg. 7 }

Computer Skills Training is critical for business. Human resources are your greatest asset. Computer competency is at your fingertips with hands-on, instructor-led training at your offices or on one of our state-of-the-art campuses your choice. Whether you need to learn something as simple as how to build a spreadsheet, or you need a complete, customized curriculum to train 100 staff members on your new inventory control system, Tulsa Tech can help you. Customized training & consulting includes: - Desktop Applications - Database Design - Consulting and One-on-One Training - State-of-the-Art Mobile Computer Lab - Online (packages available) Tulsa Tech creates customized programs and partners with nationally-recognized training program providers to best serve our customers human resource needs. Whether you need help with leadership development for your top managers, or want your front-line customer service representatives better-trained to manage incoming calls or both Tulsa Tech has a solution for you. We help you train, retain, and grow your greatest assets through: - Leadership Development - Supervisory/Management Development - Employee Motivation and Retention - Interpersonal Skills { pg. 8 } { pg. 9 }

Better manufacturing methods pay off. A great number of our customers have built their businesses in the manufacturing industry. To manufacture is to make or produce by hand or machinery. Tulsa Tech s skilled instructors with real-world industry experience provide training for all levels of manufacturing worker, from beginning to advanced. Not only does training help your employees improve their skills in a highly competitive global market, it also helps your company produce better products and ultimately better results on your bottom line. Our Manufacturing Center of Excellence offers a variety of training options, including: - CNC Machining - CNC Programming - Setup Reduction - Onsite CNC Consulting - Welding - Mechatronics. Control Systems. Electronic Systems. Mechanical Systems. Computers - Predictive and Preventive Maintenance - Shop Math, Blueprint Reading and Precision Measurement - Coordinate Measurement Machines - Composites Fabrication - Aerospace Structures { pg. 10 } { pg. 11 }

Process Improvement & Quality helps your company get LEAN. We teach safety in the workplace. Just as human resources are our most valuable assets, wasted time is the major challenge for a lot of companies. Tulsa Tech s customizable programs allow you to become more competitive by improving your processes, and empowering you to improve your bottom line by eliminating waste. Sound good? LEAN Manufacturing Training is a mustattend workshop for anyone who is in charge of implementing process improvement within an organization. This hands-on simulation is taught by industry-experienced instructors. Other Process Improvement & Quality programs are: - Process Flow Mapping - Value Stream Mapping - Root Cause Analysis - 5S - Quick Changeover Do you have a safety plan? Are your people qualified to carry out that plan? Your employees can learn everything from Forklift Operations to CPR/ First Aid. We provide training to master a variety of skills, such as: - HAZWOPER & Refresher - Confined Space - Electrical Safety - Fire Safety - OSHA 10/30 General Industry - and Construction Organizations that apply the principles and practices of LEAN within their office operations can expect 50% to 70% improvement in productivity, capacity, throughput, lead time, and quality. Your organization could be one of them through training in LEAN Administration. ISO standards provide critical guidance for companies quality management systems. Learn how to implement the standards and successfully register your company with a third-party registrar. Safety training can help you: - Prevent injury and illness - Reduce operating costs and property loss - Decrease interruptions and lost time - Improve productivity { pg. 12 } { pg. 13 }

We can help you find business incentives. Tulsa Tech fosters business growth in Tulsa. Oklahoma offers a wide variety of incentives to business and industry. We have staff dedicated to connecting you with information and resources you may need to succeed. We can help you determine whether you qualify for assistance. Call us at 918.828.5400. The Business & Industry Services division of Tulsa Tech is a key part of healthy economic development throughout the greater Tulsa area. The affordable programs and services we provide help expand existing businesses and attract new ones. { pg. 14 } { pg. 15 }

This self-employment class helped tremendously with proposal pricing, time management, and with highimpact, cost-effective marketing ideas. The section on public relations was especially great in that I used several of Tulsa Tech s ideas that resulted in free publicity TV, radio and magazine. The best part is the ongoing support and consulting available once the class has ended. It s been four years since we finished our class, and we still use Tulsa Tech s guidance in numerous areas. DEBRA ARNTSEN FORESIGHT EDGE, INC. OWNER Business & Industry Services 3638 S. Memorial Drive, Tulsa, OK 74145-1327 Mailing address: P.O. Box 477200, Tulsa, OK 74147-7200 918.828.5400 www.tulsatech.edu/bis