GLOBAL SERVICES FOR DEFENCE & AEROSPACE SECURE TODAY AND PREPARE FOR TOMORROW www.thalesgroup.com/services
MANAGEMENT SERVICES Conscious of your growing need for flexibility in an ever-changing environment, Thales works with you in order to build tailor-made contractual partnerships. Thales integrates service solutions to support you in today s mission critical requirements and help you in your transformation to prepare for tomorrow. Thales solutions to Increase process efficiency and leverage transformation S UPPLY C HAIN M ANAGEMENT Large range of services to increase the availability of systems, products and platforms, by enhancing the global support system and improving key logistical components: package, handling, storage, transport, etc. O RGANISATION, PROCESS AND INFRASTRUCTURE OPTIMISATION THROUGH OUTSOURCING SOLUTIONS Information Systems: - Renovation of defence IT systems on vertical applications plus finance and other back-office business processes - Secure IT infrastructure outsourcing - Application service provision Facility Management: - Building and equipment maintenance - Services to occupants - Environmental and security services - Real estate management C ONSULTING & ENGINEERING Expertise and assistance in the management of change (organisation, equipment, logistics, Maintenance Repairs and Overalls). Project management of complex military programmes. SEBA (Synthetic Environment Based Acquisition). Design and construction of processes, facilities, infrastructures and buildings. REFERENCES Australian Navy /// Supply Chain management for amunitions supply on main Australian Armed Forces bases. French Army /// GESFI - Financial & accounting information system upgrade for the Military Police (DGGN): set up of a public accounting integrating best practices used in the private sector (global accounting, cost accounting, operational cost analysis, decision making). ALCATEL AREVA - EADS SCOTTISH POWER /// Facility Management of industrial facilities and Headquarters. French Army /// Process design & Engineering - Design, building, commissioning, and first operating phase of an industrial unit for the destruction of toxic war material and explosives.
OPERATIONAL SERVICES To meet your operational, human and budget crucial constraints, Thales offers dedicated service solutions to maximise the management of your platforms and resources through constant innovations in technologies, products, services and partnering relationship. As a services prime contractor with an established global network, Thales provides end-to-end services, from training through to operations. Thales solutions to Maximise the performance and security of your operations A DJUST AND DEVELOP YOUR HUMAN CAPITAL BY EXCLUSIVE TRAINING AND EDUCATION First class military training service provider. Wide scope of training solutions from education to technical instruction. Services and unique products for mission rehearsal and preparation. O PERATE YOUR SYSTEMS AND PLATFORMS, WITH A LONG-TERM COMMITTED PARTNER Provision and operation of complete functions and systems on behalf of our customers, based on longterm commitment. REFERENCES FIASTS /// A 13-year contract to provide complete training and maintenance services for existing equipment and buildings: - 10 military sites - 9 platform types - 20 simulators - 64 trainers - 172 people HELISIM /// A Thales-Eurocopter- DCI training centre which is able to train up to 1,000 pilots with 10,000 hours of simulation each year. NH90 /// Turnkey services for the German Armed Forces in the field of military aircrew training. FSTA /// Member of the AirTanker consortium, preferred bidder on the UK s FSTA programme for strategic air refuelling services to the RAF for 27 years, including training services for the life of the programme.
MAINTENANCE & SUPPORT SERVICES Understanding your critical need for the increased availability of your systems, fleets and equipment, Thales delivers immediate services as well as global long term support. In order to allow you to focus on your core activities, Thales provides continuously upgraded systems based on latest technologies and mission requirements. Thales is with you wherever and whenever your operations take place. Thales solutions to Ensure continuous availability and proximity support M AINTENANCE AND GLOBAL SUPPORT Repair services, spares, technical assistance, test bench design and delivery. Services engineering including reliability, obsolescence and spares management, through life and Contractor Logistic Support (CLS) and on-line services. LOGISTIC FOOTPRINT AND PROXIMITY SERVICES Logistic planning and tracking, supply information systems, dedicated service centres, Aircraft On Ground (AOG) services, maintenance prime contractorship. Regional hubs, maintenance and training centres, local partners, users forums. Forward operations: projected forces support, forward support packs. INTEGRATED LOGISTIC S UPPORT (ILS) Logistic Support Analysis (LSA), Life Cycle Cost (LCC) studies, initial training and documentation. REFERENCES French Armed Forces /// Global services to support and maintain all Thales flight training devices with an operational availability committment. Customer On Line portal /// Thales web services for Customer support. Accessible worldwide, 24 hours a day 7 days a week www.thalesgroup.com/customeronline www.thalesgroup.com/horizon. B787 /// As part of a contract for Boeing 787 simulators and other training equipment for Alteon (the training arm of Boeing), Thales is providing a penalty-based performance guarantee for reliability and availability - a first in civil aviation and a milestone in the development of training programmes. Asian Air Training Centre /// Providing on-site support 24/7 to ensure the smooth running of the centre based in the Thai Airways facility, Bangkok, and the ongoing high quality of the Thales provided equipment.
THALES, A TRUSTED PARTNER Services are at the heart of Thales strategy Thales, your long-term committed partner. You are facing a continuously changing commercial and strategic environment. Your major challenges are to prepare and adapt your resources and maximise their efficiency. You carry out your mission and you need to focus on your core business, whilst constantly mastering budget constraints. Thales commitment, expertise and innovation enable you to meet mission requirements by delivering modular tailored service solutions. Our cutting-edge hightech knowledge, our expertise in safety and security issues and our defence and aerospace skills make us a key services integration partner. 37% Commercial customers Services: 25% of Thales revenues 1,2 billion euros Maintenance & Support 63% Government customers Maintenance & Support Services Management Services Operational Services A worlwide network Benefits from mutual experience in defence (60%) and civil (40%) markets 15,000 employees providing services 1,4 billion euros High-Tech Services
THE THALES GROUP Thales is a leading international electronics and systems group, serving defence, aerospace, security and services markets worldwide. The Group employs 60 000 people throughout the world and generated revenues of 10.3 billion euros in 2004. NORTH AMERICA 30 locations LATIN AMERICA 10 locations AFRICA 10 locations EUROPE 230 locations MIDDLE EAST 20 locations ASIA 50 locations AUSTRALIA 10 locations 20A - 02.6-10 2005A - Photos: B. Collet, G. H. Lee, A. Paringaux, Sterling High-Tech Services provide a global offer including consulting, integration solutions and outsourcing for private sector (transport, industry, energy and finance) and the public sector (civil administration and defence). Defence & Aerospace Services Continental Europe 66-68, avenue Pierre Brossolette 92240 Malakoff - France Tel.: +33 (0)1 41 48 13 95 Fax: +33 (0)1 41 48 01 90 UK and rest of the world Gatwick Road Crawley West Sussex - RH10 9RL - UK Tel.: +44 (0) 1293 563721 Fax: +44 (0) 1293 563366