Prosci Change Management Series The definitive collection of change management research, planning and implementation resources
Table of Contents About Prosci Why Choose Prosci? 3 Resources for the Entire Organization 4 Prosci s Change Management Approach 5 Prosci by the Numbers 6 Our Change Management Portfolio Research Best Practices in Change Management benchmarking report 7 Tools Change Management Toolkit 8 Change Management Pilot Professional 9 Comparing Prosci s Change Management Tools 10 Supporting Materials ADKAR: a model for change in business, 11 government and our community Change Management: the people side of change 12 Employee s Survival Guide to Change 13 Change Management Guide for Managers and Supervisors 14 Packaging Options Change Management Leadership Packages 15 Training Prosci Change Management Training Programs 16 Order Form 17
Why choose Prosci? Customers say they choose Prosci for their change management approach because the methodology and tools are: Research-based Prosci s change management materials utilize best practices research from more than 2,600 end-users worldwide spanning more than a decade of research. Holistic Prosci s organizational and individual change models and structured process provide a comprehensive framework for managing change at all levels, from top-level executives to front-line employees. Easy-to-use Prosci s tools, templates and checklists are easy to learn and easy to apply. Prosci is uniquely positioned to help your organization build internal competency in change management. As a research firm and learning organization, Prosci provides resources for: Executives and senior leaders Managers and supervisors Project teams Front-line employees We give you the processes and tools to achieve project success and build the competency to manage change. 3
Resources for the entire organization Effective change management requires action at all levels in the organization Research shows that action is needed at multiple levels, from senior leaders to front-line supervisors, to achieve your change objectives. Prosci s approach provides a common language and customized tools for: Senior leaders Project team Change management Managers & supervisors Employees Senior leaders Actively and visibly support the change, build the coalition, and communicate directly with employees. Project Team Develop change management strategy and plans, and provide support to other employees. Employees Survive and thrive during organizational change. Managers & supervisors Coach employees through the transition and manage resistance. 4
Prosci s Change Management Approach Prosci 3-Phase Change Management Process g g Phase 1 - Preparing for change e P Define your change management strategy Prepare your change management team Develop your sponsorship model 2 g Phase 2 - Managing change e g g Develop change management plans Prosci ADKAR Model Awareness Desire Knowledge Ability Reinforcement Take action and implement g plangs Phase 3 - Reinforcing change e Collect and analyz e feedback Diagnose gaps and manage resistance The Prosci ADKAR Model is: Prosci s individual change model for managing change one person at a time. Designed to help diagnose barriers and resistance to change among employees. Featured in all of Prosci s change management tools. Implement corrective actions and celebrate successes Prosci s Organizational Change Management Process is: Scaleable and customizable to your organization and your specific change project. Comprehensive to reach multiple levels. Featured in Prosci s Change Management Toolkit and online Change Management Pilot Professional. 5
Prosci by the numbers 60,000 Members of Prosci s change management community 10,000 Participants in Prosci s change management programs 2,600 66 65 7 Organizations that have contributed to Prosci s best practices research since 1998 Percent of Fortune 100 companies that have purchased Prosci s change management material or attended Prosci s training Countries that have participated in Prosci s change management best practices research Longitudinal studies on change management that Prosci has conducted over the last fourteen years 6
Best Practices in Change Management benchmarking report 650 participants share lessons learned and best practices in managing the people side of change Product stats: Price: $289.00 Format: Research Journal Pages: 164 Figures: 122 Tables: 16 The only report of its kind, Prosci s Best Practices in Change Management benchmarking report will help you optimize your change management approach to achieve business results on change projects with real-world research. Learn key success factors, what works, what doesn t and what mistakes to avoid from over 650 practitioners. Participants reveal the factors that most significantly contributed to their project success, past critical mistakes and what they would do differently on their next change projects. The 2012 report compares the most recent data with results from six previous studies in the last fourteen years to give a longitudinal view of where change management is heading in the future. This study is Prosci s most comprehensive to date, with 650 participants from 65 countries. Key findings from this report: Success factors Uncover the greatest contributors to the success of a change management program. Role of top management Learn the key activities for executive sponsors, as well as the most common mistakes they make when leading change. Resistance to change Learn the primary reasons for resistance to change and the most effective tactics to manage resistance. Methodology Read about the must do activities for each phase of the project. Communications Discover the most effective methods of communication during the project. Change management competency Learn about building change competency in your organization. Change saturation Find out about new data on organizations and employees reaching their change capacity and what to do about it. Sample participants Alaska Airlines Atomic Energy of Australia Bank of Canada Botswana College of Agriculture Brisbane City Council Caterpillar, Inc. Cirque du Soleil Cisco Systems, Inc. Express Scripts Federal Aviation Administration Health Insurance Department of Bermuda Herman Miller, Inc. IKEA Kaiser Permanente Logica Marriott International Microsoft MillerCoors State of Delaware Tacoma Public Utilities The Coca-Cola Company University of Vermont 7
Change Management Toolkit A complete guide to preparing and implementing change management using the Prosci ADKAR Model Product stats: Price: $389.00 Format: Templates: 14 Worksheets: 12 Assessments: 6 Figures: 34 Hard-copy binder & CD-ROM/USB Research says The use of a structured change management approach and tools is one of the top three success factors for achieving business results on change projects. Prosci s Change Management Toolkit provides a comprehensive change management process that is scaleable for your business change, from formulating your change management strategy to implementation and follow-up. Templates, checklists, guidelines and worksheets are included on the CD-ROM/USB to make these tools fast and easy-to-use. The toolkit includes detailed planning templates, readiness assessments and guidelines for building executive sponsorship and managing resistance. Change management process Guidelines, templates and checklists for the entire change management process including planning templates for communications plan, training plan, coaching plan, sponsor roadmap and resistance management plan. Customization guidelines Change management should reflect your unique change and the organization that is changing learn how to adapt your approach and plans to the specifics of your project. This tool will enable you to: Follow step-by-step instructions on how to formulate and implement change management on your project. Utilize the most up-to-date assessment tools to prepare a change management strategy. Create a comprehensive change management plan to implement your strategy. Integrate change management with project management to manage the human side of change, not just the business side. Actively manage employee resistance and resolve conflicts with the Prosci ADKAR Model. Toolkit elements: Change management overview - What is change management, why is it important, what can you do to manage change effectively. Assessments - Tools for evaluating your change and your organization s readiness for change. Templates - Critical document templates for planning and executing change management provided on CD-ROM/USB. Theories and perspectives - A practical discussion of change principles and concepts. 8
Change Management Pilot Professional Web-based tool for navigating your change management strategy and plans Product stats: Price: $489.00 Format: Web-based tool with electronic templates Templates: 27 Assessments: 20 Presentations: 6 The Prosci Change Management Pilot Professional features Prosci s entire change management process and approach in web-based format. You can access any component of the methodology anytime, anywhere in less than four clicks. The Change Management Pilot Professional provides more than 200 pages of Prosci s popular Change Management Toolkit, over 25 downloadable planning templates and the complete set of change readiness assessments in an easily accessible web-based format. The tool also includes process drill-down capability, benchmarking results from more than 2,600 research participants, elearning modules and ready-to-use change management presentations. This tool will enable you to: Have immediate access no shipping required. Find anything in the Prosci Change Management Process within four clicks. Utilize the most up-to-date assessment tools to prepare a change management strategy. Create a comprehensive change management plan to implement your strategy. Integrate change management with project management to manage the people side of change, not just the technical side. Actively manage employee resistance and resolve conflicts using the ADKAR Model. Pilot elements: CM Process The complete Prosci Change Management methodology, including step-by-step instructions for creating a strategy and implementing the change management plans. Templates Downloadable templates in easy-to-use formats that you can customize for your project. Assessments Downloadable files to use in formulating your change management strategy. Presentations Five presentations to download and use with your organization. Problem-solving Trouble-shooting guides for common problems in managing the people side of change. Roles Definitions and responsibilities of participants necessary for successful change management. elearning Online tutorials for team members and managers to learn more about specific topics in change management, including best practices research, concepts and principles and ADKAR. Managers and Supervisors Guidelines and research to help managers with their critical role as coaches during the change management process. 9
Comparing Prosci s Change Management Tools Prosci s tools to support practitioners and change managers who are responsible for the change management work on a project are offered in both hard-copy and web-based format. Change Management Toolkit Change Management Pilot Format Binder with CD-ROM Online Online Access to Prosci s complete change management process Step-by-step instructions to write a complete change management plan Access to change characteristics and organizational readiness assessments Access to change management templates, including communication plan, training plan, sponsor roadmap, coaching plan and resistance management plan Assessments to evaluate strength of sponsorship coalition Prosci s electronic Impact Index for change readiness Downloadable templates, checklists and assessments Web-based electronic format to access anytime, anywhere Available immediately no delay for shipping Tutorial on Getting Started in the change management process Ready-to-use presentations you can utilize for your project Selected best practices sections on communication methods, greatest contributors and obstacles to success, what to do differently next time, ways to manage resistance, sponsor activities and mistakes Six elearning modules PDF of the book Change Management: the people-side of change Special sections on problem-solving and change management roles Drill-down navigation find anything within four clicks PDF of the Employee s Survival Guide to Change Full content of Change Management Guide for Managers and Supervisors in web-based format Additional best practices data Change Management Pilot Professional 10
ADKAR: a model for change in business, government and our community How to implement successful change in our personal lives and professional careers Product stats: Price: $18.95 Format: Pages: 146 Case studies: 20 FAQs: 21 Paperback book Readers say This is a must read for executives and managers at all levels. - Jeffrey A. Randall, PhD, PMP, CACI International Inc. If this book is utilized to its full capacity by each and every company in the business world, we would end up with more and more companies that people would want to work for. - Bobbi De Bono, KLEINFELDER ADKAR is one of those concepts that will profoundly change the way you interact with others, both personally and professionally. - James J. Schnaible, City of Albuquerque It is easy enough for a novice to follow and comprehensive enough for an expert to appreciate. The ADKAR Model works! This book will enable you to: Make sense of the many tools and approaches for managing change Lead change successfully, both in your personal life and professional career Table of Contents: Chapter 1 ADKAR: Overview Chapter 2 Awareness Chapter 3 Desire Chapter 4 Knowledge Chapter 5 Ability Chapter 6 Reinforcement Chapter 7 The ADKAR Model Chapter 8 Building Awareness Chapter 9 Creating Desire Chapter 10 Developing Knowledge Chapter 11 Fostering Ability Chapter 12 Reinforcing Change Chapter 13 ADKAR Enabling Elements Summary Chapter 14 ADKAR Applications Over 100,000 copies in print Explore what drives each building block of ADKAR Learn about the origins of the Prosci ADKAR Model -Rita Wilkins, Lake County Health Department 11
A foundation for successfully managing employee and organizational change Change Management: the people side of change Product stats: Price: $18.95 Format: Pages: 149 Worksheets: 14 Figures: 16 Paperback book Readers say This book takes the sometimes overly academic work around change management and makes it easy, understandable and actionable. - Laura Roethe, Change Management Practice Leader, CUNA Mutual Group A great book to read if your boss talks about change management, but can t explain what change management is or how to go about it. - Melissa Dutmers, Process Architect, Agilent Technologies Change Management is like a driving school for change agents. It teaches you the basic principles and rules for safely navigating changes and offers you insight into the minds of other drivers. This book will enable you to: Gain a basic understanding of what change management is and why it is important Introduce change management to front-line managers and top-level executives Utilize case studies and ADKAR worksheets to see how change management applies to real-life situations Help managers and sponsors to understand their important role in the change management process Table of Contents: Chapter 1 Why manage change? Chapter 2 Theories and principles Chapter 3 Individual change management Chapter 4 Organizational change management Chapter 5 Change competency Chapter 6 Conclusion Appendix A Additional resources Appendix B ADKAR worksheets Appendix C Highlights of best practices Appendix D Frequently asked questions - Michelle Wiginton, Information Technology, University of Oklahoma The principles illustrated in the book are timeless and appropriate to any condition where things are not static. In fact, they are based upon great quantities of common sense so much so that their utilization is not common. - Kim A. Kennedy, General Manager, Blue Diamond 12
The complete guide to surviving and thriving during organizational change Employee s Survival Guide to Change Product stats: Price: $14.95 Format: Pages: 102 Worksheets: 12 Paperback book Readers say An easy, quick read, the Employee s Survival Guide to Change is good advice for anyone working in the ever-changing, chaotic environment we now call business as usual. - Carol Kinsey Gorman, Author of This Isn t the Company I Joined A much needed addition to every employee s toolbox! The first thing to reach for when faced with change. It s like hiring a personal coach at a fraction of the cost. This book will enable you to: Avoid the loss of valued employees and minimize business disruption from the change Answer the questions employees are afraid to ask Describe the phases of the change and what employees can expect Garner support from employees who would otherwise resist the change Create an attitude of Can-do rather than Not my job Table of Contents: Introduction Part 1 Frequently Asked Questions (FAQs) About Change Part 2 Taking Control of Change Part 3 Highlights and Tips Part 4 For Employees Who Are Part of Change Management Teams - Madeleine Ashe, Consultant, Vanguard Communications Corporation A great tool for keeping your business focus fresh and innovative. This is the best Change Management guide a business can provide to its employees. - Sandy Dalbom, Manager, Avaya 13
Change Management Guide for Managers and Supervisors Using the Prosci ADKAR Model to coach and lead employees through Change Product stats: Price: $209.00 Format: Templates: 9 Worksheets: 6 Hard-copy binder & CD/USB Research says Managers and direct supervisors are the most effective senders of messages about change and how it will personally impact an employee. This tool will enable you to: Understand the importance of the role of managers and supervisors in making change successful for themselves and their employees Actively manage employee resistance and resolve conflicts with the ADKAR Model Avoid productivity losses caused by process, technology or organizational changes Lower employee stress and increase employee satisfaction Managers and supervisors play one of the most critical roles in helping employees through change. Prosci s Change Management Guide for Managers and Supervisors is designed to help managers build skills around leading change. This comprehensive guide for managers provides answers and activities to address the tough questions that employees have about change. Focusing on the Prosci ADKAR Model, managers will learn about how to proactively diagnose resistance and develop plans for effectively leading change with employees. This tool also includes learning activities and tools to use directly with employees and the latest best practices related to managing change. Toolkit elements: Learning modules Step-by-step guide for managers to help their employees transition through change using ADKAR. Best practices Research results related to your role as a supervisor or manager of change. Sample meeting agendas Ideas and suggestions to use with employees. Employee worksheets and assessments Diagnose resistance points and effectively coach employees. 14
Change Management Leadership Packages Recommended Product Combinations at discounted prices 1. Change Management Introductory Package Four of the top-selling resources to get you and your team started on the road to success in change management. Price: $299 (save 13% off list price) Best Practices in Change Management benchmarking report ADKAR: a model for change in business, government and our community Change Management: the People Side of Change Employee s Survival Guide to Change 2. Change Management Toolkit and Report Prosci s comprehensive change management process, including templates, worksheets, readiness assessments, checklists and guidelines combined with the latest and greatest research on managing the human side of change. Cost: $539 (save 21% off list price) Change Management Toolkit Best Practices in Change Management benchmarking report Package Discounts 3. Change Management Series A group of resources designed to reach different levels in the organization. Cost: $599 (save 32% off list price) Change Management Toolkit Change Management Guide for Managers and Supervisors Best Practices in Change Management benchmarking report 4. Change Management Toolkit and Pilot Professional The most popular and widely-used change management resource from Prosci in both hard-copy and web-based versions. Cost: $649 (save 26% off list price) Change Management Toolkit Change Management Pilot Professional 5. Change Management Professional This package gives you access to all of the resources in hard-copy and electronic version and provides resources designed to reach each level of your organization. Cost: $989 (save 28% off list price) Change Management Toolkit Change Management Guide for Managers and Supervisors Change Management Pilot Professional Best Practices in Change Management benchmarking report 6. Change Management Pilot Professional and Report Prosci s best-selling report and web-based change management resource. Cost: $619 (save 20% off list price) Change Management Pilot Professional Best Practices in Change Management benchmarking report 15
Prosci Change Management Training Programs Prosci is uniquely positioned to help your organization build internal competency in change management. Prosci has been directly engaged in knowledge transfer and coaching of executives and project teams for very diverse groups, including some of the largest companies and government agencies worldwide. These organizations have selected Prosci as a best-of-the-best provider for change management methodology, tools and models. Prosci provides change management training programs for multiple levels of your organization. Prosci Change Management Certification Program Designed for professionals who are responsible for managing change within their organization, this three-day change management program utilizes Prosci s research-based Change Management Methodology, the Prosci ADKAR Model, Change Management Toolkit and Change Management Pilot Professional. At the end of the program, participants are certified in the Prosci Change Management Methodology and are able to lead their organizations through both incremental and radical changes. Prosci Change Management Training Credits Earn 2.4 CEUs from Colorado State University, 23.5 recertification hours from the Human Resource Certification Institute and 24 PDUs from the Project Management Institute by completing the Prosci Change Management Certification Program. Change Management Coaching Program This one-day program is ideal for managers and supervisors who are helping their employees transition through change. Prosci s Change Management Coaching Program focuses on the power of individual coaching, avoiding common manager mistakes, and techniques for managing resistance. Participants will understand the importance of their role in making change successful for themselves and their employees. Outstanding in both content and delivery, well researched, practical, user-friendly and highly interactive. After 14 years, the best methodology I have found, and a truly professional organization. - Catherine S., Change Management Consultant Change Management Sponsor Program Designed for executives and senior leaders that serve as sponsors of change, this four to six hour program will help your leaders embrace their role in the change process. They will discover that visible and active sponsorship is more than simply authorizing resources or providing funding. Absolutely fantastic. The balance of exercises, training, self-work and bonding is a winning combination. I wish all training was as effective. -Sharon D., Business Analyst Change Management Open-Enrollment Public Programs Your team can attend the certification program in locations throughout the United States and other countries around the world. If we had the opportunity to attend Prosci s change management training and to use these tools before starting this project, we could have cut the amount of time and money spent by at least 50%. - Jose G., Director of Human Resources Change Management Orientation for Employees This half-day program is designed for front-line employees impacted by change in your organization. They will discover the concepts of change management and learn how to gain a feeling of control over the change process. Change Management Train-the-Trainer Program This program provides training and coaching to enable effective delievery of Prosci s change management programs within an organization. Build the comptency for managing change while capitalizing on internal resources with change management knowledge and experience at a lower cost than employing external trainers. Contact us to learn more: www.change-management.com training@prosci.com 1-970-203-9332 16
Order Form Four Easy Ways to Place Your Order 1. Go to www.change-management.com for Prosci s secure online ordering system 2. Print this form and fax your order to +1 970-669-7005 3. Complete this form and email your order to orders@prosci.com 4. Call: +1 970-203-9332 to speak with Prosci Customer Service Research Best Practices in Change Management benchmarking report - $289.00 Tools Change Management Toolkit - $389.00 Change Management Pilot Professional - $489.00 Supporting Materials ADKAR: a model for change in business, government and our community - $18.95 Change Management: the people side of change - $18.95 Employee s Survival Guide to Change - $14.95 Change Management Guide for Managers and Supervisors - $209.00 *Quantity discounts are available for research, tools and supporting materials. Please call +1 970-203-9332 for more information. Leadership Packages Change Management Introductory Package - $299.00 Change Management Toolkit and Report - $539.00 Change Management Series - $599.00 Change Management Toolkit and Pilot Professional- $649.00 Change Management Professional Package - $989.00 Training Call +1 970-203-9332 or visit www.change-management.com for more information Customer Information Name: Company: Phone: Email: Fax: Payment Information Credit Card Number: Expiration Date: Cardholder Name: Security/CVV2 Code: Billing address: City: Country: Shipping Information State: Postal Code: Delivery address is same as billing address above Delivery address (No PO Boxes): City: Country: United States shipping options: State: Postal Code: FedEx Standard Overnight (next day delivery by 5:00 p.m.) FedEx 3-Day Saver International shipping options: FedEx International (delivery in 3-5 business days) * Please contact Prosci if you would like a shipping cost estimate of your order. 17