Prosci change management webinar. Special session: Jeff Hiatt on ADKAR

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1 Prosci change management webinar Special session: Jeff Hiatt on Prosci Prosci change management webinars Prosci change management webinars are based on the Prosci Change Management Methodology a 3- phase approach to preparing for, managing and reinforcing change. The webinars draw from the models, templates and checklists founded on years of best practices research with over 1000 participants. This specific webinar is based on Jeff Hiatt s new book : a model for change in business, government and our community. s a research and publishing firm, Prosci s mission is to develop research-based, holistic, easy-to-use models and processes that enable managers to improve their businesses and organizational initiatives. Each webinar addresses a singular topic related to managing change, with the understanding that effective change management requires a set of organizational tools that help individuals make personal transitions. Prosci offers three main channels for change management practitioners charged with managing change in their organization the hardcopy Change Management Toolkit, the online Change Management Pilot, and a 3-day certification training program. ll of Prosci s materials are based on research that can be found in the Best Practices in Change Management benchmarking report. dditional targeted tools and training are available for managers, supervisors and senior leaders. Please do not continue until the instructor tells you to proceed to the next slide. Telephone Support :00 am - 4:00 pm MST Support webinar@prosci.com The material presented in this webinar is copyrighted by Prosci. edistribution or reproduction of this material without permission from Prosci is prohibited. Prosci

2 genda Introductory remarks n interview with Jeff Hiatt, author of the new book : a model for change in business, government and our community Concluding remarks Open Q& Prosci Introductory remarks author Jeff Hiatt Prosci

3 Individual perspective From page 1 of the book: The secret to successful change lies beyond the visible and busy activities that surround change. Successful change, at its core, is rooted in something much simpler: How to facilitate change with one person. You cannot manage change at at an an organizational level until you know how to to manage change with a single individual. Prosci isks of not having an individual perspective You can lose a person in the change Less productive Leave the company eflect their views upon customers Share negative feelings with coworkers ail to implement the change or undermine the change with others Prosci

4 The Model wareness of the need for change. What is the nature of the change? Why is the change happening? What is the risk of not changing? For your employees, what is the level of wareness of the need to change? wareness esire nowledge bility einforcement Prosci The Model esire to support the change. Personal motivation to support the change Organizational drivers to support the change For your employees, what is the level of esire to support and participate in the change? wareness esire nowledge bility einforcement Prosci

5 The Model nowledge on how to change. nowledge, skills and behaviors required during and after the change Understanding how to change For your employees, what is the level of nowledge on how to change? wareness esire nowledge bility einforcement Prosci The Model bility to implement new skills. emonstrated ability to implement the change Barriers that may inhibit implementing the change For your employees, what is the level of bility to implement the change? wareness esire nowledge bility einforcement Prosci

6 The Model einforcement to sustain the change. Mechanisms to keep the change in place ecognition, rewards, incentives, successes For your employees, what is the level of einforcement to sustain the change? wareness esire nowledge bility einforcement Prosci n interview with the author Prosci

7 Evolution of The Perfect Change Prosci Business solutions and individuals New strategy Focus on the customer New EP New product Updated IT systems New marketing approach Online H benefits system Mergers and acquisitions Productivity improvement initiative Organizations don t change people within organizations change. Prosci

8 Connecting individual and organizational change management wareness esire nowledge bility einforcement Classical change management tools Communications Sponsorship Training Coaching esistance management Feedback Corrective actions ssessments Performance measurement Prosci Building blocks wareness esire nowledge bility einforcement Prosci

9 Prosci and organization-wide changes Change with one person Or five people Or twenty people Or 1000 people Prosci Opposing forces Factors that help build each element Forces that naturally oppose each element

10 The goal Phases of a change project Implementation Successful Change Concept and esign Business need wareness esire nowledge bility einforcement Elements of change for employees Prosci Concluding remarks pplications of the model learning tool for teaching change management, especially when analyzing case studies of successful and failed changes tool for change management teams to assess the readiness of their change management plans and guide their activities coaching tool for managers and supervisors during change n assessment tool for diagnosing changes underway and identifying potential barrier points to change planning tool for change Prosci

11 Open question and answer Prosci Next Steps Put on your glasses! Get a hold of the book: From Prosci Next day shipping, but only via FedEx From mazon.com search for May not be immediate shipping, but may be cheaper Contact Prosci if you are looking at deploying across the organization and speak to one of our or changemanagement@prosci.com End webinar Prosci

12 esources for applying the Prosci methodology The following resources were used in the creation of this webinar. If you are looking for more detailed descriptions, checklists and tools, visit for ordering information. esources for developing change management plan Change Management Toolkit ($349) Change management principles, process, templates and checklists in an easyto-use 3-ring binder with C-OM Change Management Pilot ($449) and Pilot Professional ($559) Online version of Prosci s methodology and tools Prosci Change management certification Prosci change management public session (Tuition: $1945) 3-day certification program in change management Work on an actual change project from your organization Utilize best practices research with more than 1000 companies worldwide Get input from seasoned executive instructors and fellow classmates "Hit the ground running" with your change management plans when you return Held in the Colorado ocky Mountains at Peaceful Valley anch This was truly one of the best development experiences of my career. I would highly recommend this program and Prosci's materials. -- Phil E. In the twenty-two years and over thirty some odd courses I have received, this was by far the best. -- Leslie L. By far one of the most effective training programs I have ever participated in. -- Fern. Great value for the money, an incredible amount of knowledge and material. Commitment from Prosci is second-to-none. Sandra. Prosci

13 eference and research materials eference guides Best Practices in Change Management benchmarking report ($189) Lessons learned and findings from 411 participants from 59 countries Change management: the people side of change ($18.95) Introduction to and foundation in managing the people side of change and search for change management : model for change in business, government and our community ($18.95) NEW the definitive explanation of the model and how it can be applied to create successful change Prosci esources for supporting others Support for managers and supervisors Change Management Guide for Managers and Supervisors ($189) 3-ring binder with detailed guidelines and exercises to help managers support their employees through the change process Employee Survival Guide to Change ($14.95) handbook to help employees survive and thrive during change with frequently asked questions and tools for managing personal transition Coaches training session (onsite, call for pricing) 1-day program full of exercises to apply coaching principles Executives and senior leaders Executive briefing (onsite, call for pricing) 4 to 6 hour session geared to show senior leaders how they can be successful sponsors of change, including assessments on real changes Prosci