Change Management. Resolving Resistance That Can Cause Failure Presented by Ed Mason Tim Buxton
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1 Change Management Resolving Resistance That Can Cause Failure Presented by Ed Mason Tim Buxton Copyright 2013 EMNR & Associates
2 Checklist Manifesto & Change Management Boeing Discovered That No One Could Fly its new B17 Bomber - It was too complicated. 2
3 The number one obstacle to success for major change projects is employee resistance and the ineffecqve management of the people side of change. Data from 327 companies undergoing major change projects; Prosci Best Practices in Business Process Reengineering benchmarking study. Prosci All Rights Reserved. Used with permission. 3
4 Who Uses Change Management? Fortune 500 Companies Government Agencies Higher EducaQon InsQtuQons Health Care Sector Non- Profits 4
5 When Do You Need Change Management? Mergers / Purchases New IT Systems HR Policy Change Health Insurance Mandated New Policies Growth Sales / MarkeQng Programs Manufacturing AutomaQon 5
6 The five building blocks of successful change Prosci ADKAR Model Awareness Awareness of the need for change Desire Desire to parqcipate and support the change Knowledge Knowledge on how to change Ability Ability to implement required skills and behaviors 2012 Prosci and Bill Cigliano Reinforcement Reinforcement to sustain the change ADKAR and Awareness Desire Knowledge Ability Reinforcement are a registered trademarks of Prosci, Inc. All rights reserved. 6
7 ADKAR forms the foundaqon of successful organizaqonal change UlQmately, for a project or iniqaqve to be successful, individuals in the organizaqon have to do their jobs differently ADKAR provides a framework for understanding how individuals change Managers and project teams can use ADKAR to: Guide organizaqonal change management plans Diagnose gaps and root causes of resistance Develop correcqve acqons 7
8 Prosci s organizaqonal change management process Prosci s Prosci Change 3-Phase Management Change Process Management Process A structured process for managing the people side of change on a project or iniqaqve Research- based HolisQc Easy- to- apply Scalable 8
9 Prosci PCT TM Model Prosci All Rights Reserved. PCT is a trademark of Prosci Inc. Used with permission. 9
10 Comparing change management and project management Current state Focus: Technical side of moving from current state to future state Project management Transition state Future state Process: Initiation Planning Executing Monitoring/ controlling Closing Tools: Statement of work Project charter Business case Work breakdown structure Budget estimations Resource allocation Schedule Tracking Process: Tools: Change management Focus: People side of moving from current state to future state Organizational: Preparing for change Managing change Reinforcing change Individual: ADKAR Individual change model Readiness assessment Communication plans Sponsorship roadmaps Coaching plans Training plans Resistance management Reinforcement Prosci All Rights Reserved. ADKAR and ADKAR terms are registered trademarks of Prosci Inc. Used with permission. 10
11 Case Study The Checklist Manifesto (Atul Gawande) hip://gawande.com/the- checklist- manifesto 11
12 Factors for EffecQve Change Management in the Workplace IdenQfying Sponsors for Change Coaching / Mentoring Approach CollaboraQng at MeeQngs and Online IdenQfying Resistance Points (Valid or ProblemaQc) FacilitaQon Role Social Networks 12
13 CM of DoD Distributed Teams 13
14 Results of Successful Change Management Increases speed of change adopqon Improves ulqmate uqlizaqon Improves expected proficiency 14
15 Resources hip:// management.com AssociaQon of Change Management Professionals, hip:// 15
16 Contact InformaQon Tim Buxton IT Consultant LinkedIn: buxton/6/ b41/719 Ed Mason EMNR & Associates Webpage: hip:// LinkedIn: mason/ 9/277/39b 16
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