Street address: Unit #, Orlando, FL 32821 Switchboard: 407-560-2280, then 1+Extension Helpful phone numbers Disney Housing Operations Programs Office... 407-827-7721 College Recruiting... 407-828-1736 Disney Education Operations... 407-827-1244 Disney Service Center at Vista Way... 407-827-1980 Disney Reservation Center (to reserve resort rooms)... 407-934-7639 Disney General Information... 407-824-4321 Disney Dining Reservations... 407-939-3463 AMC Pleasure Island 24 Theatres Complex... 407-298-4488 House of Blues Box Office (Downtown Disney West Side)... 407-934-2583 Post Office (Sand Lake)... 407-351-2492 FedEx... 1-800-238-5355 UPS... 1-800-742-5877 Dept. of Motor Vehicles (Kissimmee)... 407-846-5232 Tag Office (Kissimmee)... 407-343-4000 Tag Office (Orlando)... 407-836-4145 Social Security Office... 866-475-6643 Sheriff s Office (Orange County)... 407-737-2400 Amtrak... 1-800-872-7245 Greyhound (Orlando)... 407-292-3422 Mears Transportation (airport shuttle)... 407-423-5566 Orange County Lynx Bus... 407-841-8240 Orlando International Airport... 407-825-2001 Transtar Airport/Cab... 407-856-7777 National Cab... 407-345-5555 Yellow Cab... 407-699-9999 Star Taxi... 407-857-9999 2 family The unit number of your family member s new apartment will be written on the back cover of their Program Guide, and a list to find his or her street address and apartment phone extension appears inside the guide. Table of Contents What you can expect today... 4 Housing Overview... 5-9 How Can the Front Desk Help?... 10 Safety and Security... 11-12 Hurricane Preparedness... 13 The Payroll Card... 14 Medical Care... 14 Cast Member-Only Offerings and Discounts... 14 Disney Traditions Attire... 15 Education... 16-17 Table of Contents ProgramGUIDE Keep in Touch! Disney Service Center... 18 What will Cast Members do when they re not working?... 19-20 You can help your family member be successful in the program!...21-22 What s Next?... 23 Frequently Asked Questions for Family and Friends... 24-28 Directions to the Apartment Complexes and airport... 28-29 3
What You Can Expect Today Welcome! We are delighted to meet you and hope to give you a better understanding of what the next few months will be like for the newest Walt Disney World Cast Member in your family. Housing Check-in Parents may also attend the Housing Welcome Session if space permits, but we kindly request that parents wait outside or in the back of the room until all required attendees are able to be seated. Due to the limited space and tight schedule, we ask that participants do not save or change seats during the presentation. ProgramGUIDE 4 Today is the first day of a truly unique experience. All of our participants begin their journey with the Housing check-in process, which includes: Getting an apartment assignment, new address and phone number and key Reviewing the Housing Community Codes Getting a property ID and a vehicle decal for parking on Housing property, if applicable Employment Check-in Participants will also be given an appointment time to complete their employment check-in at the Casting Center, at which they will: Review required proof of right to work and other paperwork with an employment specialist Arrange for a payroll card or direct deposit (must have voided check from their bank to immediately enroll in direct deposit; see page 14 for details) Undergo fingerprinting for their background check Receive their work location and role assignment Meet with a Coordinator of Training for their training schedule and assigned time to attend Disney Traditions*, our company orientation session and their first official day of work Get an appointment time for any additional required testing for specific job classifications (examples include drug & alcohol testing or a swim test) Receive their appointment time for the Housing Welcome Session, a mandatory two-hour orientation to living in Disney Housing Transportation is provided to appointment locations for our participants, but unfortunately we are not able to transport family or friends. The employee check-in appointment time generally falls within 30 minutes to an hour of completing their housing check-in, and frequently, participants will need to board a bus that will take them to the Casting Center immediately. While we estimate that the housing check-in takes about an hour, it is more than likely your family member will be engaged in various stages of the check-in process for three hours or more. Between appointment times, participants are free to settle into their apartments, become familiar with their surroundings and start bonding with their new roommates. We welcome you to assist them with move-in, or you may wish to visit the Downtown Disney Area or other local shopping and/ or attractions. Please don t hesitate to ask one of our Housing representatives for information or directions! *See page 13 for additional information and expected dress. Once participants have attended Disney Traditions they are officially hired and become eligible for advertised Cast Member-only offerings and discounts. The Housing Welcome Session Your family member will return from Casting with an appointment time to attend our Housing Welcome Session. This meeting is mandatory and reviews safety, security procedures, maintenance, policies, available amenities, resources and expectations for becoming a new member of our community. This session will be either later this afternoon (generally around 3 p.m.) or more likely, the following day. Get Connected! Join our email list to receive updates about the program! The messages will feature news and updates about the Disney College Program, spotlights on participants, photos from housing events, updates about Education offerings and much more. You can sign up for email notifications at the Family and Friends Welcome Area. Housing Overview While your family members are participating in the program, they will learn more than Disney Guest service skills and leadership qualities. Former participants frequently tell us they developed personally as well as professionally; growing more confident, outgoing and independent and becoming more globally aware by learning to interact and live with others who were very different from them. The Housing team works hard to provide a comfortable, nurturing living experience that helps our participants develop and cultivate these skills. Below is an overview of our housing and the many components associated with the program living experience. We invite you to review this information at your leisure, and keep this guidebook as a reference during your family member s program. Disney Housing Operations Programs Office The Disney Housing Operations Programs Office, commonly referred to as the Programs Office, is located on the second floor of The Commons Clubhouse and is open daily from 8 a.m. to 5 p.m. Here are just a few reasons why our participants might contact the Programs Office: Questions about the program Roommate issues or other Housing-related concerns Questions about upcoming Housing events or activities Sign up for advertised Housing activities and/or Housing voluntear opportunities They have a question and are not sure who to call We re here to help! We welcome our participants to stop by during office hours, or call us at ext. 7721 from their apartment phone (407-827-7721 from an outside line). 5Housing Overview
Give Kids the World Village and other voluntear opportunities Participants can ask about and sign up for various voluntear opportunities at the Programs Office, including Give Kids the World. Each week, participants travel with the Housing team to the Give Kids the World Village, a resort area where children with life-threatening illnesses and their families stay while visiting Orlando attractions. These rates are based on the number of bedrooms and varying amenities among the complexes. They do not include any applicable taxes, and some exceptions may apply. Housing costs are automatically deducted weekly from our Cast Members paychecks, so they don t need to worry about turning in a check at the beginning of the month. We make every effort to ensure the living component of our program is as convenient as possible for our participants. ProgramGUIDE You can learn more about the Give Kids the World Village by visiting www.gktw.org. Additional volunteer opportunities will be listed in the monthly Communicator newsletter or on the Disney VoluntEARs Website, www.disneyvoluntears.com. Disney Housing Operations events The Disney Housing Operations Events team is responsible for planning, organizing and executing a variety of social, recreational and educational events for Disney Internships and Programs participants living in Housing. Examples from past seasons include talent shows, semi-formal dances, networking events, movie nights, and even BINGO nights where participants can win free groceries! We welcome questions, comments or suggestions about these events from our participants by calling us at ext. 7721 from their apartment phone, or 407-827-7721 from an outside line. Recreational facilities There are many recreational facilities located in or near our housing complexes. Some of these are listed below. Fitness centers at each complex Pools at each complex Recreational equipment is available for check-out at each complex Sand volleyball courts at Vista Way, The Commons and Chatham Square Outdoor pool tables at Vista Way, Chatham Square and Patterson Court Tennis courts at Vista Way, The Commons and Chatham Square Basketball court at Vista Way Hot tubs (two) at Vista Way Mickey s Retreat What do the housing costs cover? Program participants live in gated housing complexes located right outside of Walt Disney World property. Each complex features a variety of offerings to make them feel at home. Here is a list of amenities included in the housing costs for every participant: Fully-furnished apartment with kitchen utensils and appliances 24-hour security Local phone service and one central phone Maintenance of the apartments, including pest control All utilities, including water, electricity and waste disposal High-speed Internet access in all apartments Computer labs Cable television hook-up (TV not included) Onsite laundry facilities Wellness and Non-Wellness apartments In assigning apartments, all participants are separated by gender and whether they are over or under the age of 21. Participants living in our housing complexes who are under the age of 21 upon arrival are placed automatically in a Wellness apartment where alcohol is prohibited. All others are placed in Non-Wellness apartments, unless participants request otherwise upon arrival. All apartments are designated non-smoking. Policies Cast Members living in housing must abide by certain guidelines, which we call Community Codes. These guidelines are set with the safety of all of our participants in mind. Failure to comply with Community Codes may result in discipline including termination from the program. More information about Community Codes appears on page 10, under the Safety and Security section. Housing Overview Mickey s Retreat at Little Lake Bryan is a 19-acre recreation facility open exclusively to Disney Cast Members and their families. The facility contains two swimming pools, a marina with canoe and paddleboat rentals, a children s play area, picnic pavilions, four sand volleyball courts, two tennis courts, two basketball courts, a banquet room and more. Mickey s Retreat is located between The Commons and Chatham Square. Housing information and costs All of our apartment complexes feature a long list of amenities, as well as a clubhouse transportation to and from work, and 24-hour security. One- to four-bedroom apartments are available with two participants sharing each bedroom. Housing costs vary depending on the complex and the size of the apartment. Participants typically live in one of four apartment complexes: Vista Way, The Commons, Patterson Court or Chatham Square. Costs range from $82 - $105 per week (costs are subject to change). Computers All apartments have high-speed Internet access. The modem is located in the living room, and there are four ports Cast Members can use to connect their computers. Internet usage policy: Internet service is provided for our participants under the condition of our Internet usage policy as described in the Community Codes. Misuse can lead to disciplinary action including termination. To use these modems, we require the following: Anti-virus software that runs constantly and automatically updates its virus definitions Ethernet card and cable A firewall program Each complex has a computer lab that our Cast Members are welcome to use for classwork, email, etc. In addition, Cast Members may use computers at any of our Disney Learning Centers or Service Centers located throughout Walt Disney World property, including one at Vista Way. 6 7
Wireless Internet: Many locations throughout the housing complexes have free high-speed wireless Internet service. The following areas allow wireless access: Vista Way: Clubroom Thirteen501 inside the Vista Way Clubhouse The clubhouse lobby Pool one Pool two The bus stop The Pavilion The Commons: The clubroom The pool The clubhouse lobby Clubroom Thirteen501: Located inside the Vista Way Clubhouse, Cast Members are welcome to enjoy the comfortable surroundings to read, meet with project groups for class work, check their email using the free high-speed wireless Internet connection, etc. in this lounge area. The lounge is open daily from 9 a.m. to midnight. Transportation Patterson Court: The pool The clubhouse lobby The classrooms Chatham Square: The classrooms The pool The clubhouse lobby The transportation we offer is very similar to the mass-transit system of a large city and is available to all program participants who live in our housing. The primary purpose of our transportation system is to provide our Cast Members who live in our apartment complexes with a shuttle to their work location on a scheduled route. However, we know that many participants arrive without an automobile, and they still need groceries and want to take an occasional trip to the mall or the beach on their days off. We provide shuttles to the grocery store, post office and local shopping mall. Frequently, we offer a group trip to our participants to locations such as Cocoa Beach and Fort De Soto Beach. Communication Your family member can use the following resources to learn about the many events and activities that are planned exclusively for them, updates and enhancements to the program, Disney VoluntEAR activities, learning opportunities at the Disney Learning Center and much more. The Communicator This monthly newsletter is published exclusively for our participants, available in the newspaper vending machines at each apartment complex. A copy is also mailed to each apartment. HTM: Housing the Magic Participants may tune in to watch weekly broadcasts that cover upcoming events, Cast discounts, up-to-date program news, Cast Member-only offerings, networking opportunities and more. Weekly email Each week, participants receive an electronic newsletter with the latest news, event information and Cast-exclusive offers. Disney Internships and Programs module on The Hub (the Walt Disney Company intranet site) contains a wealth of information about our company, the programs, as well as photos from housing events. Bulletin boards Our complexes feature bulletin boards and digital signage with information about upcoming housing events and VoluntEAR opportunities. Twitter updates Twitter is a free service where users can follow others and receive updates about what their friends are doing. Participants can choose to receive the updates through their mobile phone or on the Twitter Webpage. Participants can follow the Housing team and be reminded about events and career-development classes by visiting Twitter.com/ DisneyHousing. (To receive updates, participants must create a profile.) Housing Overview Buses run on a specific schedule, and it is the participant s responsibility to be at the bus stop in time to catch the bus he/she needs to get to work on time. The Walt Disney World Resort is huge (More than 40 square miles!), so it is not unusual for participants to spend 45 minutes or longer traveling from home to their work location. Participants receive a transportation schedule at check-in. They can also download a copy from The Hub, our company intranet. 8 9
How can the front desk help? Front desk information Our property management company, Price Management, handles all property issues and staffs the front desk of each complex. Front desk employees help participants with a variety of concerns related to their apartment. Apartment relocation requests/housing-related questions Participants can stop by the front desk of their complex and complete a Move Request form. There is a relocation fee of $50 when and if this request can be granted. Relocations are not granted within the first three weeks of a participant s arrival. Mailbox keys One mailbox key is located on a hook next to the phone in each apartment. We provide one key to each apartment at no charge. Additional keys can be purchased at the front desk for $3 with valid identification. Accountable mail The front desk will ONLY accept packages delivered by the U.S. Post Office. We do not accept deliveries sent by private courier services such as Federal Express or United Parcel Service (UPS). These items are delivered directly to the participant s apartment. All U.S. Postal Service packages and accountable mail (registered letters, etc.) may be picked up at the front desk of each complex. The front desk will accept the mail and call the recipient s apartment to alert him or her that a package is ready to be picked up. Maintenance requests The front desk accepts all maintenance requests, and a member of the maintenance staff will address any concerns as quickly as possible. Mailing supplies The front desk has a variety of envelopes available for purchase. Loaner equipment A variety of loaner equipment, such as vacuum cleaners, mops and mop pails, sporting equipment (basketballs, ping pong paddles, etc.), and irons/ironing boards, is available to check out at the front desk of each complex. Local attractions/shopping directions Directions and maps for many popular destinations, religious establishments and medical facilities are available at the front desk. Inspections Inspections are both random and scheduled in all apartments. These inspections are held to check the general cleanliness of the apartment, to assess the condition of the furniture, carpets, etc., and also to check in with roommates to see how everyone is getting along. Cast Members who fail an inspection may be charged fees and/or receive disciplinary action. A schedule of apartment inspections is posted at the entrances to all complexes to alert Cast Members that the Inspection team will visit their building on a specific day. Safety and Security At the Walt Disney World Resort, safety is always our number one priority. We ve been housing participants in our Programs for more than 30 years and continue to evaluate security needs and make appropriate enhancements as necessary. All of our properties have one entrance and exit area, which is gated and maintains 24-hour onsite security. Participants, vendors, guests and Housing employees must present a Property ID to access our property, or present a photo ID and be signed in by a Housing employee or participant. In the event of an emergency, the Housing team can communicate with participants in a number of ways: Distribute information quickly as cast members enter and exit the property Send a recorded message and/or text message to all cell phone numbers voluntarily provided to us at check-in, as well as apartment phones Send emails to all participants with emergency information Broadcast information on an in-house television channel and digital signage Distribute information quickly and broadly to Walt Disney World operational areas through our network of communication leaders We also have developed Community Codes, which are guidelines for our participants living in our housing. All participants are required to abide by these codes or face disciplinary action, not excluding termination. Here is a summary of the document participants must sign: Alcohol/Drugs/Smoking: 1. It is unlawful and therefore prohibited for any person under 21 years to possess or consume alcohol, and for any person over the age of 21 to provide alcohol to anyone less than 21 years of age. Open alcohol containers are prohibited in all common recreational areas and parking lots. 2. Smoking is prohibited inside all of the apartments. 3. The manufacture, possession, sale, or usage of any illegal substances, drugs, or drug paraphernalia is prohibited. Dangers/Emergencies/Firearms or Explosives: 1. Causing physical harm or threatening to do so, whether it is to self or others, intentionally or recklessly is prohibited. 2. Possession or usage of any explosives, fireworks, smoke bombs, incense, candles, firearms, weapons or toy weapons are prohibited. Visitor Authorization Policy: 1. Between the hours of 7 a.m. and 9 p.m., participants may freely interact and access the other three Housing properties. Between the hours of 9 p.m. and 1 a.m., participants must be invited, authorized and signed in as guests on any Housing Property other than their home base. 2. At no later than 1 a.m., hosting participants must make sure all visitors, guests from other complexes, and their vehicles are off the Housing property. Quiet hours are required to be observed from 1 a.m. to 7 a.m. Overnight visitors are strictly prohibited. 3. All visitors (non-participants) must be at least 18 years of age, preauthorized by the participant to visit, and present photo ID to security. The participant host is responsible for the conduct of their guests and must accompany their guest on property at all times. 4. Keys to apartments must remain in the participant s possession at all times. Conduct: 1. Participants must carry their Property ID at all times and surrender it to security or management when requested to do so. 2. Participants are expected to comply and cooperate with management and security at all times. Inappropriate behavior or language in a common area or in the presence of management or security is prohibited. 10 11 Helping your Family Member
3. Use of the Internet for sending, retrieving, viewing or storing materials deemed explicit or offensive is prohibited. 4. Apartments must be kept clean and free of trash. All furniture must remain indoors and should not be moved, changed, supplemented or replaced unless done so by management. Decorations must be attached to a bulletin board. 5. Installation or replacement of locks on doors (other than the locker) is prohibited. Exterior doors and windows should remain shut and locked at all times. 6. Management has the right to enter, inspect, and photograph all areas of the apartment, including lockers, without notice. Any illegal items will be seized and turned over to law enforcement. All vehicles allowed access on property are subject to search of the interior and the trunk space. 7. Accommodations are dependent upon employment with Walt Disney World Resort, its affiliates, or Operating Participants. Upon vacating Housing, participants may not re-enter the Housing Properties for two weeks (including as a guest). Terminated participants are prohibited from reentering Housing property. 8. Use of the housing bus system is restricted for participants showing proper ID and living in the Housing properties. All recreational facilities/amenities are designated for the use of participants only. All posted rules and regulations must be obeyed. 9. Solicitation or distribution of literature, written or verbal, by participants or their visitors without management s written permission is strictly prohibited. 10. Participants may not operate or facilitate a business within the Housing properties. Pets, bicycles, grills, temporary bedding, mini refrigerators and dartboards are not permitted anywhere on Housing property. Rollerblades and skateboards are not permitted to be used on Housing property. 11. Participants may be required to relocate to another apartment or property multiple times and at any point during their program. Financial Responsibility: 1. All participants are financially responsible for all amounts and payroll deductions that are owed, including Housing costs and assessed fees. The non-refundable Program Assessment Fee is not a deposit and does not cover damages, any financial debt or cleaning fees. 2. Management strongly recommends participants carry a renter s insurance policy as it is the only recourse for financial compensation should any possessions be damaged, lost, or stolen due to fire, theft, flood, vandalism, loss of power, or any other unforeseen act. 3. All participants who operate a vehicle on property must have valid automobile liability insurance issued by an insurance company registered and authorized in the United States (including the State of Florida) that will cover any property damage or personal injury. These policies are enforced for the safety, comfort and well-being of all our participants, and we stress to participants that they may always call or visit the Programs Office if they have any questions or concerns. Participants should report any known or suspected violations to security, and may do so confidentially. Security phone numbers are listed on the back of every apartment front door, the back of their Property ID and on the inside cover of the Program Guide each Cast Member receives as they arrive. In the Housing Welcome Session, Housing leaders also discuss the availability of the Employee Assistance Program to all Walt Disney World cast members who are struggling with work-related issues, as well as problems with roommates, co-workers, family members and friends. Leaders also explain the seriousness of threats to harm others or themselves, even in jest. Any threat or perceived threat brought to our attention or observed by management will result in discipline, not excluding termination. Privacy laws and your family member We know family involvement can considerably increase a participant s success in the program, and we hope to share with you information and opportunities for which you can encourage involvement during your family member s program experience. With this in mind, please understand that all of our participants are over the age of 18, and as legal adults U.S. privacy statutes restrict us from releasing any personally identifiable information or record regarding, but not limited to education, financial transactions, medical history, criminal or employment history to anyone without expressed consent by the subject of record, or through conditions of disclosure provided by applicable law. Hurricane Preparedness Hurricane season runs from June-November, and we know you likely have questions about what happens in the event of a storm. Throughout the season, Walt Disney World leaders work closely with local, county and state officials to monitor the progress of each storm. As the tropical systems continue to form and strengthen, our resort area follows five phases of hurricane preparedness. During each phase, more actions are initiated and precautions are taken. In fact, the Walt Disney World Resort became the first major theme park and resort area in history to be recognized by the National Oceanic & Atmospheric Administration (NOAA) National Weather Service as a StormReady Community. In the event that hurricane conditions are imminent, and our theme parks and operating areas must be shut down, many of our Disney College Program participants join other Cast Members in rideout shifts in our Walt Disney World resorts. In addition to the guests staying in our resorts as part of their vacations, we often accommodate evacuees from neighboring counties in more vulnerable coastal areas. Our ride-out crews helped entertain Guests, answer their questions, and serve food. In this environment, our Cast Members are in a location with many other people and have access to the basic supplies they need, as well as updated news reports. Because of the infrastructure of our resorts, they usually maintain electricity throughout the storm. If our Cast Members are not on a ride-out shift, they often are part of the clean-up crew. Once the storm clears and county officials announce that it s safe to travel on our roads, many of our Walt Disney World Cast Members who work in operating areas are asked to report to their work location (or elsewhere as needed) to relieve the Cast Members in ride-out crews and help prepare the areas for the days Guests. At the housing complexes, there are some basic, proactive actions we encourage our programs Cast Members to take to help ensure they are prepared in the event of a hurricane. Always have plenty of non-perishable food items. Remember, we may be without electricity for extended periods of time, so cooking will not be possible. Keep on hand at least one gallon of water per person in your apartment. Have a battery-operated light with fresh batteries. Glow sticks also work very well. Have a portable radio with fresh batteries. Have a supply of back-up batteries. Make sure your renter s insurance policy is paid up and current. During a storm, you may experience water intrusion from the wind-driven rain. Protect all electronics and valuables from the possibility of a roof or window leak. Keep all personal belongings off the floor. You can be rest assured that the safety and security of our Cast Members and Guests is our top concern. Each decision we make is based on maintaining a safe environment for our Cast while they re participating in the program. If you have any questions or would like more information about our hurricane preparedness plans, please contact our Disney Housing Operations Programs Office at 407-827-7721. If you have any questions, please contact the Programs Office by calling 407-827-7721 or sending an email to wdw.housing.yield.management@disney.com 12 13 Helping your Family Member
Direct Deposit For the ease of our participants and in efforts to be environmentally friendly, Disney College Program participants are issued a payroll card in place of a live check (see below). If participants would prefer to directly deposit their check into a home bank account, they can do so by bringing a voided check from the account to their employment check-in appointment at Casting. If they do not have a check available at this time, participants can still set up direct deposit in part or in whole two weeks after their first payroll deposit is loaded to their payroll card. At that time, participants can go to The Hub (our company intranet site) and make changes to payroll deposits under the personal information tab. The Payroll Card The PaychekPLUS! Elite Visa Payroll Card is a Visa-branded, stored-value card issued to all participants to provide convenient, low-cost access to weekly pay. This debit card may be used to shop anywhere Visa is accepted, and is issued to participants during their check-in. Pay will be directly deposited to their payroll card by 10 a.m. EST every Thursday. Participants will receive information about how to withdraw cash from their payroll card account, options for checking their balance and frequently asked questions about their payroll card during their employment check-in process. Personal checks may not be used to deposit money to the card. The card may be reloaded by: Payroll deposits Cash to card loads Western Union Green Dot MoneyPak (For more information about Green Dot, please visit www.greendotonline.com) Medical Care There are several hospitals, pharmacies and medical care facilities near the Walt Disney World Resort, which are listed in your family member s Program Guide. CentraCare, an urgent care facility near our property offers pick-up and drop-off service to our complexes. We encourage our participants to check with their insurance provider to find out where they can go locally for covered medical care. Cast Member-Only Offerings and Discounts* Cast Members enjoy a large variety of special offerings and discounts, which they can learn about by visiting the Disney Difference module on The Hub. For most offerings, Cast Members are eligible once they have completed Disney Traditions, their first paid day of work. Here is just a glimpse of what they can look forward to: Theme park admission: Participants may use their company ID for admission to the Walt Disney World theme parks anytime during their program, except for specified blackout dates. Once eligible, participants also receive a Main Entrance Pass which entitles them to admit themselves and up to three friends or family members into the Walt Disney World theme parks six times during their program. Blackout dates apply. Resort room special rates: Cast Members may book rooms at a discount for their use or for friends and family at the Walt Disney World Resort, Disney s Vero Beach Resort and Disney s Hilton Head Island Resort. Discount rates vary and are subject to availability. Merchandise and dining discounts: Cast Members receive a 20 percent discount on most merchandise at the Walt Disney World Resort with a 10 percent discount on items such as videos and DVDs. Discounts are also available at many dining locations across the Walt Disney World Resort and in the Central Florida area. *All offerings and discounts are subject to change. Attire As the final step in the arrival process, Cast Members will be scheduled a date and time to report to the Disney Traditions class, which will be their official first day of work. What to wear: The guidelines listed below are only a few reminders regarding the appropriate appearance for Disney Traditions. Participants should review the entire contents of the Disney Look book to ensure they are meeting all of the guidelines for non-costumed Cast Members. WOMEN Acceptable Dress, suit or dress Capri pants with classic style blouse are preferred. NOTE: Cotton, twill, cargo, leggings or other casual styles of Capri pants are not permitted. Clothing should be neat, pressed and conservative in nature. Business-style shoes are required. Shoes should be fully enclosed and may have the following: a small peep-toe, and/or sling back. Hair must be neatly arranged in a conservative style. Hair color and highlights must be natural-looking, well maintained and complementary to your complexion. NOTE: Highlights should be no more than two shades difference from the base hair color and must be well blended over the entire head. Nail polish must be complementary to your complexion and may contain no decor. Nails must not exceed ¼ inch beyond tips of fingers. Unacceptable NO denim, spandex or sheer fabrics. NO dress or skirt length shorter than three inches above the kneecap. NO polo-style shirts, T-shirts, extreme graphics or non-company logos. NO sandals, athletic shoes, platform shoes, western boots or flip-flops. NO jewelry may be worn in body piercings, with the exception of a matching set of appropriately sized earrings, worn in the lowest hole in the earlobe. NO visible tattoos or other body modification, including ear spacers. MEN Acceptable Suit or dress trousers and a professional-style collared shirt or camp shirt are preferred. Clothing should be neat, pressed and conservative in nature. Dress shoes and socks are required. Sideburns should be neatly trimmed, straight and have even width, and may not extend beyond the bottom of the earlobe. Hair must be neatly cut in a conservative style so that it does not extend beyond or cover the ears or collar. Hair color and highlights must be natural-looking, well maintained and complementary to your complexion. NOTE: Highlights should be no more than two shades difference from the base hair color and must be well blended over the entire head. Mustaches must be neatly trimmed and fully grown, not extending past the corners of the mouth and not covering the lip. Aside from a mustache, you must be clean-shaven. Unacceptable NO denim or cargo-style pants. NO shorts. NO polo-style shirts, T-shirts, collarless shirts, extreme graphics or noncompany logos. NO sandals, athletic shoes, platform shoes, western boots or flip-flops. NO asymmetrical, bi-level or extreme hair styles or hair colors. NO jewelry may be worn in any body piercings. NO visible tattoos or other body modification, including ear spacers. Disney Traditions Attire 14 15
Education Overview Your family member has the opportunity to further his or her education Disney style. Career Development Workshops ProgramGUIDE We understand that each college and university has different requirements for receiving credit, which is why we encourage our participants to develop an individual learning plan. Depending on their goals, participants can design an educational experience that is right for them. We offer an array of learning options that range from computer-based training to classes that are recommended for college credit by The American Council on Education. We have designed our courses and offerings to complement the variety of needs and interests of our Disney Internships and Programs participants. Collegiate Offerings Each of the Collegiate courses focuses on an area of Walt Disney World Resort expertise and contains levels of academic rigor similar to the classes students may take at their college or university. Each class is recommended for three semester hours of college credit by the American Council on Education. Participants may have required textbooks, papers and special projects. Each of these courses consists of 11 sessions, meeting once per week for three to four hours in length. Seminar Offerings Each of the Seminar offerings provides students the unique opportunity to learn more about how the Walt Disney World Resort operates in key areas. These classes consist of a series of conversations and presentations facilitated by Disney leaders, each sharing his or her own insights and experiences. Each course consists of eight sessions, meeting once per week for two-to-three hours in length. For more information about course offerings, participants may visit the learning section of the Disney Internships and Programs module on The Hub (our company intranet site) or stop by the Education Office, building 1, suite 703 at Vista Way. Online Course Registration If your family member has plans to take advantage of our educational offerings, he or she may have already enrolled through our online course registration. Online Course Registration is available for a limited period prior to each course term. As long as online registration is open, participants may continue to log into the registration site and edit course selections. After online registration is closed, participants must visit the Education Office in person to add or drop courses. Students may participate in the Career Development Workshops, which consists of five targeted career development classes that examine industry trends in topics such as résumé writing, interviewing, business etiquette, networking and personal branding. Self-Paced Offerings There are numerous other course offerings, ranging from online learnings to the Career Development Workshops and the College Program Alumni Speaker Series. All of these sessions will be offered several times during the program. Participants can check out the Disney Development Connection or the monthly Communicator newsletter to see when these classes are offered. Distance-Learning Information Students enrolled in online or distance-learning courses during their program may be able to adjust their work schedule to allow for specific, consistent study/coursework time. This study time may consist of one four-hour block of time per week, for the length of our standard term, which is 11 weeks. Students would not be scheduled to work during this time so they can focus on assignments and projects. Exam Proctoring Information As an additional learning resource for our Disney Internships and Programs participants, the education office provides proctoring assistance for any student participating in online or distancelearning classes. Proctoring services are usually available every day of the week during the normal operating hours of the Disney Learning Center at Vista Way. Education Overview Based on course term dates, not all participants may be able to participate in Disney Education Courses. Participants may contact the Education Office at wdw.disney.education.ops@disney.com if they are unsure which course terms are available for their Program. Before beginning online course registration, participants should speak with their academic advisor to determine which course(s) will meet school requirements. Applicable course fees must be paid online via credit card in order for online registration to be complete. Participation in Disney Education Courses is not mandatory. Participants may select up to two courses per term. All course offerings are subject to availability. 16 17
Disney Service Center The Disney Service Center is located at the Vista Way Housing Complex, building 21, suite 2101. The office is open Monday-Friday from 9 a.m. to 6 p.m. This earning office is a resource for College and International Program participants who require assistance regarding their work experience or career planning. Some of the services include: Role counseling Problem solving Questions about Disney benefits International Welcome Center Departure documents Transferable skills Career planning/networking Language Testing Visa and passport assistance payroll card/assistance To contact the Disney Service Center, call 407-827-1980 or email them at wdw.dsco@disney.com. What will Cast Members do when they re not working? Housing events and activities We know our participants work hard in their roles, and they want to relax and have fun on their days off from work. Each month, our Events Team coordinates special events and activities exclusively for our program participants to show our appreciation for all their hard work. Participants can join in before or after work or on a day off for free food, games, dancing and fun! Here s a brief overview of some of the activities we have hosted recently: Welcome events During peak arrival months, we invite our participants to enjoy free pizza, hamburgers or sandwiches; take part in games such as water balloon toss, dance contests and limbo contests; get pictures taken with some of our Disney characters; or just relax by the pool, meet new friends and enjoy the music our DJ plays throughout the event. Appreciation activities Our Housing team members surprise participants at the bus stops and security kiosks at our complexes with treats and/or merchandise. Movie Nights We supply the candy, beverages and a free flick! Hit movies like Tangled and Elf are screened at one of our pools, facilities or fields within our complexes. Activities Grocery BINGO This free event is always very popular, typically drawing more than 300 people! Participants who are the first to get BINGO win free groceries or other prizes. Night of Stars Talent Competition Each season, we are amazed at the amount of talent we have in this program. In the past, singers, dancers, magicians, poets, musicians and more have auditioned and taken the stage to wow audiences and compete for our special awards. Formal We host a formal for our participants twice a year. Many of the participants dress in formal attire, although we do not require it. For many, it s an opportunity to get dressed up, dance all night with their friends and enjoy the last few days of their program. 18 19
Trips The events team also plans trips to the beach, local attractions and sporting events all across Central Florida. In the past, our Cast Members have traveled to see the Orlando Magic basketball games, Tampa Bay Lightning hockey, the Tampa Bay Rays major league basketball games, been offered discounted tickets and transportation to Universal Studios Orlando or watched the University Central Florida football team compete. Participant Service Celebrations To celebrate our Cast and all of their dedication and contributions, we host a special service celebration. At the celebration, Cast Members can pick up their Mickey Mouse graduation ears, completion certificates, enjoy free food and take part in many activities available. They ll also have the chance to take a photo with Disney characters in their graduation caps and gowns! Disney Cast Activities, Events and Recognition The Disney Cast Activities, events and recognition Department offers a wide variety of special events and activities open exclusively to Cast Members. Some of these offerings include: Cast Clubs A wide variety of interests are represented, including theatre, scuba, ham radio operators and more. Special events such as craft fairs, discounted jewelry sales, book fairs and more are held across property. Instructional Programs Classes may include American Sign Language, SCUBA classes, Pilates, karate and yoga classes. Sports Join league competition in softball, volleyball, basketball, golf and more. Company D Diversity Resource Groups Diversity Resource Groups are open to all Cast Members, and membership is not limited to a specific ethnicity or group of Cast Members. Groups discuss current events, participate in community service activities, and hold networking events or host guest speakers during membership meetings. Meetings are held several times a year; more information is available on The Hub. You can help your child be successful in the program! This experience is an opportunity of a lifetime, but it s only as valuable as the effort your family member puts into it. Here are the top ten ways to help your family member have the best possible experience: 1. Know your family member s resources. Your family member s leader is his/her number-one source for information. If he or she cannot talk to his/her leader about an issue, we recommend talking to another leader in the area, the area s Human Resources business partner or visting the Disney Service Center. Examples about when to call Housing and the front desk are listed in the Program Guide your family member receives upon check-in. 2. Advise him or her to refer to the Program Guide. Today, all participants receive a Program Guide that contains information that will be pertinent throughout their program, including their local address and phone number, apartment amenities, the Extra Hours Hotline, an overview of Education, Cast Member-only offers and much more. 3. Understand the Community Codes. All participants are held accountable for these rules while living in Disney Housing. Help your family member understand that he/she can be sent home for violating these rules. Your family member receives a copy of this signed agreement and has a list referenced in his or her Program Guide. Highlights are listed for you on page 11. 4. Stress the importance of attendance and commitment. We hire our programs participants to perform a role, and we are counting on them to show up for work, be on time and make magic for our Guests. The value gained from this experience is immeasurable; and many of our alumni are able to continue with the Disney company in some way in the future. Their record and reputation are being built now. Help him or her understand the importance of being responsible. Calling in to work and/or tardiness is unacceptable and can result in discipline, not excluding termination. 5. Encourage enrollment in Education offerings. There is so much to learn! We offer a variety of different learning opportunities some that are structured weekly sessions in a classroom and others that your family member can sign up for individually. There is something for everyone, and your family member may be able to earn college credit for taking the courses. Program Success 6. Encourage them to take advantage of networking opportunities. The Walt Disney World Resort is one of the largest private single-site employers in the country: we employ more than 60,000 Cast Members in hundreds of different lines of business. With such a large and diverse pool of employees, there is someone your family member can talk to and learn from. The Disney University and our Disney Internships and Programs Education team host several networking sessions each month, where Cast Members can listen to Disney leaders talk about their career histories and current responsibilities. 20 21
7. Advise them to participate in special Housing events. Most participants tell us they make life long friends during their program. We try to provide as many opportunities as possible by planning pool parties, open-mic nights, movies at the pool, Grocery BINGO, talent shows, dances and more Cast-exclusive events. 8. Encourage them to engage in Disney VoluntEAR opportunities. Each Sunday and Wednesday, the Housing team takes participants to the Give Kids the World Village, a resort for families traveling to Central Florida with children who have life-threatening illnesses. There also are opportunities to volunteer at sporting events and with various organizations in the Central Florida community. 9. Interest them in joining a Diversity Resource Group. Our company values diversity and offers Cast Members many opportunities to make connections with others and have a voice in the way we conduct business. Diversity Resource Groups usually meet monthly and are open to all Cast Members. 10. Advise them to stay updated and aware of communication resources. We host a weekly TV broadcast called HTM: Housing The Magic that features information of interest to our participants, such as Housing events, Cast discounts, ideas for low-cost ways to spend days off, announcements about program extension opportunities, etc. Participants can tune in on channel 30.2 in HD or channel 3 on analog sets. We also publish The Communicator, a monthly newsletter for Cast Members in our housing, send weekly email updates, tweet regularly and have digital and poster-sized bulletin boards at each complex. Your family member will not want to miss one opportunity so tell them to keep their eyes and ears open! For company or role-related information, participants should familiariaze themselves with The Hub. The Hub is our company s internal online resource for accurate, timely and relevant information, and it s a great way to stay in touch and up-to-date on all things happening at the Walt Disney World Resort. Participants can access the Extra Hours Hotline, read company news and announcements, view pictures from housing events, make discounted Disney resort reservations, view their work schedule and pay stub, view Cast Member-only offerings and more. WHAT S Next? This is just the first day of a lifetime of possibilities with the Disney Company for your family member. There are several ways to stay connected with the company and continue to grow professionally and personally after completing our program. Here are just a few options: Program Extension When a labor need exists, participants may have limited opportunities to extend their program experience for the length of another program. If participants maintain a clean record card and are in good standing, they may even have the opportunity to change roles and experience another side of the company. Disney Theme Parks & Resorts Professional Internships Disney Professional Internships provide an opportunity for college students to gain career-related work experience in a Fortune 100 company. It allows students to network with successful professionals in particular fields of study throughout the company. In many instances, the program serves as a springboard in launching a successful Disney career. For more information, visit disneyinterns.com. Management Internships Walt Disney World Management Internships are an excellent step toward a successful career in the hospitality industry. These interns hold management roles within a specific line of business: Food & Beverage (Quick-Service, Table Service, Banquets or Outdoor Foods) Operations (Attractions, Custodial, Main Entrance, Transportation or Recreation) Retail (Merchandise) Culinary (Sous Chef role) Rooms and Related (Front Office (Bell Services) or Housekeeping) Management Internships are available to Disney College Program alumni who are interested in gaining additional experience and broadening their knowledge of our company within the aforementioned lines of business. For more information, go to disneyinterns.com. WHAT S Next? Campus Representative Program Campus Representatives partner with the College Recruiting team to increase awareness of the Disney College Program on their home campus. Campus Reps are eligible for select Cast Memberonly offerings, such as theme park admission and RepRewards, a program that awards points to Campus Reps when they complete field marketing tasks. The points can be redeemed for Disney merchandise, gift cards and unique Disney experiences, including a Disney Cruise Line vacation. Other Opportunities If participants are interested in exploring opportunities with The Walt Disney Company outside of the Walt Disney World Resort (Disneyland Resort, ABC, ESPN, etc.), they should visit disneycareers.com. For information about roles aboard the Disney Cruise Line ships, they may visit dcljobs.com. There also may be opportunities to apply for roles with Adventures by Disney, Disney English or our Disney stores. Please be aware that housing is not available for Cast Members with full-time or part-time roles. 22 23
Frequently Asked Questions for Family and Friends Where can participants go to get help when they have a question? Because this may be the first time our participants are living away from home, we know they may have many questions, ranging from how to wash clothes and where to go to change the oil in their vehicle, to how to find comfort when feeling homesick. Our housing provides a strong support structure for all Cast Members living in our apartment complexes. The Housing Operations Programs Office is open from 8 a.m.-5 p.m. daily, and leaders are available to answer questions, counsel and provide support when needed. Each apartment complex has a front desk where Cast Members can ask questions, borrow cleaning and sports equipment, pick up maps to local churches, service providers, medical establishments and more. We also have security officers stationed at the front of each complex, in addition to officers who patrol our property 24-hours a day. If participants have a question about their work, the first person they should contact is their leader. If the leader cannot help, or if the problem involves the leader, the Cast Member should contact another leader or a Human Resources business partner in their work area. Cast Members always are welcome to call the Housing Operations Programs Office at ext. 7721 (407-827-7721) or the Disney Service Center at Vista Way at ext. 1980 (407-827-1980 for additional assistance). Who can I contact to get more information about my family member? From time to time, parents and faculty members call Disney offices requesting information about their child s experience. To abide by privacy policies because your family member is 18 years old or older, Disney leaders are not at liberty to disclose information about Disney College Program participants to anyone, including family members. What is my family member s mailing address while they are in the program? Participants receive a Program Guide at check-in that lists phone numbers and mailing addresses according to their apartment assignment. Check with your family member once they have checked in for this information. For your convenience, a place to record the address for future reference is located on the front cover of this book. What is a wellness or a non-wellness apartment? A wellness apartment indicates that alcohol is prohibited in the apartment. Cast Members under the age of 21 will automatically be placed into a wellness apartment. Participants over the age of 21 will be placed into a non-wellness apartment, but may request a wellness apartment and can be placed there as long as there is availability. Can participants change apartments? If a Cast Member wants to move out of the apartment, he/she may move as long as alternate accommodations are available. Cast Members relocating will incur a relocation fee. Please note participants must wait three weeks after arrival to request a move. What can participants do if they are not getting along well with their roommates? Similar to dormitory life, sometimes two roommates just cannot get along with each other. In these cases, our Housing leaders can moderate apartment meetings to help roommates express their concerns and agree on compromises to reach a solution. If a Cast Member wants to move out of the apartment, he/she may move as long as alternate accommodations are available. We do not accept relocation requests until three weeks after our participants arrive. Cast members relocating will incur a move fee. Do students have access to grocery stores or other things outside of the housing complex? Our transportation system provides buses to and from work, as well as the grocery store, post office, bank, shopping mall and other areas of interest near our housing complexes. In addition, there are grocery stores and drug stores located within walking distance of each of our complexes. My family member will have a car. What will he/she need to get a vehicle decal? To drive the vehicle on our housing properties, participants must present all of the following: Current vehicle registration, U.S. driver s license and proof of insurance in the participant s name. If the participant is covered by a parent s policy but not listed on the proof of insurance card, a copy of the policy listing him or her as a covered driver will be required. To have a copy faxed, contact the front desk for further instruction. Where are laundry facilities located? Cast Members can have their costumes professionally laundered at the work location. For personal laundry, there are debit/credit card-operated machines at each of the complexes (laundry cards must be purchased for Vista Way. Cards require an initial purchase of $5 and are available for purchase How do I send a package to my family member? at The Clubhouse). At Chatham Square and Patterson Court, the laundry facilities are located in Packages sent by UPS or FedEx will be dropped at the door of the apartment, or a note will be left at buildings around the property. At Vista Way, laundry facilities are located on the first floor of each the door with additional instructions for delivery. Packages sent by U.S. Postal Service will be signed building. Our washing machines are high-efficiency and it is recommended that participants purchase for and held at the front desk. If you wish to send a floral or special gift delivery, the Disney Florist laundry soap designed for such. is able to deliver to the door of your family member s apartment. Other delivery services will likely require your family member to meet the delivery person for receipt at the gate. To order gifts from the Are there any medical facilities on property that are available Disney Florist, visit disneyflorist.com or call 407-WDW-GIFT (407-939-4438). to participants? How are participants placed into apartments? Our Health Services facility is open to Cast Members to treat illnesses or injuries that occur on the job. Participants that require treatment for non-occupational injuries or illnesses may visit one of Roommates are selected based on a number of factors, including arrival and departure dates, work the many walk-in clinics close to the Walt Disney World Resort property, one of which can provide location, gender, whether they are under or over 21 years of age and program season. Disney transportation. Several pharmacies and hospitals are also closely located to our company-sponsored College Program participants may have also opted to participate in a Roommate Notification process housing complexes. in which they will be matched to another participant prior to arrival. 24 25 Frequently Asked Questions
How will my family member know where the nearest medical facilities and churches are located? Each participant receives a Program Guide today, and it contains a wealth of information, including lists of the nearest hospitals and walk-in care facilities. The book also includes a list of religious establishments nearby. More information and directions may be available at the front desk inside the clubhouse. What learning resources are available? In addition to the Collegiate Courses offered on site, which the American Council on Education has approved for credit; the Professional Development Studies; and the Disney Exploration Series, there are many learning opportunities available to Cast Members. The Disney University offers resources for career planning, such as self-paced training programs, networking opportunities and classes for personal and professional development. Participants also are encouraged to take part in a variety of volunteer experiences across property. How does my family member seek out opportunities to network with Disney leaders while he/she is on the program? There are many opportunities provided to our participants each week to network. Each month, Disney College Program Cast Members can pick up a copy of The Communicator, a newsletter for all program participants located at the front desks and bus stops of their apartment complexes, with a fold-out calendar that lists all of the activities they can register to attend, as well as housing events where they can meet other participants. Your family member also can discuss networking goals with his/her work area leader or the housing leaders in the Housing Operations Programs Office. Is there a tuition fee for the Disney courses? The Disney College Program Education team does not charge tuition for the classes it offers; however, students enrolled in classes are required to pay a materials fee and also purchase required books for the class. In addition, students may be responsible for paying tuition fees to their colleges or universities to remain enrolled as a full-time student while participating in the Disney College Program. Disney University course offerings are also free to Cast Members. What kind of discounts do Cast Members receive? Once participants attend Disney Traditions and obtain their Walt Disney World Cast Member ID, they will enjoy free admission to our Disney theme parks. They also receive a Seasonal Main Entrance Pass that allows them to admit three guests into the park on six different occasions during the year. Based on availability, Cast Members may receive up to 40 percent off Disney resort accommodations for family and friends. They also receive merchandise and dining discounts at most Walt Disney World shops and restaurants. Certain area businesses also offer discounts on products and services when Cast Members show their Walt Disney World ID. Will my family member have any vacation time? Your family member has agreed to full availability during his/her program. Participants are guaranteed between 30-45 hours each week, but may be scheduled additional hours during peak attendance periods in our operation. Participants usually get two days off each week; however, they might not be consecutive, and participants typically work weekends and holidays. Your family member may be able to ask for specific days off without pay or switch shifts with a co-worker to accommodate the request for time off. We recommend that all Cast Members maintain an excellent record at work no calling in, no tardiness, etc. Can a participant change jobs? No; unfortunately we have limited roles available in each line of business. The recruiter has reserved a spot for the participant in the role indicated in their invitation. This role reservation was made based on the roles the participant indicated they were receptive to on the Role Checklist and during their interview. What are the consequences if a participant leaves the program early? When Disney College Program Cast Members agree to participate in our program, they are committing to the program he/she accepts. If Cast Members choose to leave the program prior to their departure date, they are adversely affecting their work area. There are consequences to quitting the program. Cast Members who leave early may receive a restricted rehire status, which may jeopardize their ability to be rehired in any part of The Walt Disney Company. If your family member is considering quitting the program, please encourage him/her to talk to a Disney leader prior to making that decision. What are the procedures for a participant departing his or her program? While leaving is probably the last thing on a participant s mind today, we want to make sure they are aware of proper checkout procedures and allow themselves enough time to prepare to leave housing by 11 a.m. on their scheduled departure date. The checklist below is provided to help them get ready: The apartment must been cleaned according to the inspection guidelines, which are listed on pages 43-47 of the Program Guide. The Property ID, parking decal and apartment key must be returned to the front desk by 11 a.m. to avoid charges. An envelope for the deposit of these items can be obtained at the front desk and given to Security upon an earlier departure. Education course materials may be picked up from the Disney Learning Center at Vista Way, as they will not be mailed. All materials borrowed from the Disney Learning Center, or Disney University Library must be returned. Participants needing a final review should remind their leaders at least three weeks in advance to complete their Performance Review prior to their departure. This review can be very important to those participants receiving credit for their Program experience. To avoid charges, all costumes must be returned to the wardrobe department. Participants should update their email and mailing address on The Hub prior to departure. The address listed in the Personal Information module on the Walt Disney World tab will be used when sending tax information and other important papers. Since the U.S. Post Office does not forward mail for college housing, participants should contact each entity that sends them mail while on the College Program and inform them of their new address for all future mail. Participants must return their Cast Member ID to their leader upon leaving their work location. Frequently Asked Questions 26 27
How can I get transportation to the airport? Mears Shuttle Service offers a pick up from our apartment complexes. Contact them at 407-423- 5566 to schedule a pick-up. Phone numbers for taxis and other means of transportation are located in the inside front cover of this guide. Directions to the airport: Turn left out of Vista Way. At the traffic light, turn right onto State Road 535. Turn left at the next traffic light, which is State Road 536. Follow the signs to State Road 417 - The Greeneway (toll road) Take S.R. 417 north to Boggy Creek Road (Exit 17). Turn left on Boggy Creek Road to Orlando International Airport. For more frequently asked questions and additional program information, we invite you to visit our Family Members section of our Website by visiting disneycollegeprogram.com, clicking on Walt Disney World, and selecting Family Members from the top navigation bar. Directions to the apartment complexes From Vista Way to The Commons, Patterson Court or Chatham Square: 1. Leave the Vista Way complex, and turn left on Meadow Creek Drive. 2. Turn left at the traffic light on to S.R. 535. 3. Stay in the right-hand lane, and turn right at the traffic light on to Vineland Avenue. 4. Follow this road until you see a sign that says Little Lake Bryan. Turn right on Little Lake Bryan Parkway. 5. The Commons will be on the right. To go to Chatham Square, continue on Little Lake Bryan Parkway and turn right at the stop sign. The Chatham Square entrance will be on your left. To go to Patterson Court, continue on Little Lake Bryan Parkway and go straight at the stop sign. The entrance is on your left. Directions to the airport from Vista Way: Turn left out of Vista Way. At the traffic light, turn right onto State Road 535. Turn left at the next traffic light, which is State Road 536. Follow the signs to State Road 417 - The Greeneway (toll road). Take S.R. 417 north to Boggy Creek Road (Exit 17). Turn left on Boggy Creek Road to Orlando International Airport Directions to the airport from Patterson Court/Chatham Square/ The Commons: From The Commons, turn right onto Little Bryan Parkway. At the stop sign, turn left onto Lake Forest Drive. From Patterson Court, exit the complex and turn right. Turn right at the stop sign onto Lake Forest Drive. From Chatham Square, turn right out of the complex and continue through intersection on Lake Forest Drive. At the stop sign, turn right onto International Drive. Turn left at the next traffic light, which is S.R. 536/on-ramp to S.R.417- The Greenway (toll road). Take S.R. 417 north to Boggy Creek Road (exit 17). Turn left on Boggy Creek Road to Orlando International Airport. For transportation to the airport, contact Mears Shuttle Service at 407-423-5566 to schedule a pick up. Phone numbers for taxis and other transportation are located in the inside front cover of this guide. Area Map Directions & Area Map 28 29
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