NCR SERVICES FOR WIRELESS LANs An NCR White Paper
Demand for Wireless LAN (WLAN) is continuing to grow, fueled by the increasing business use of tablets, social media and other applications. NCR Services For Wireless LANs can quickly deliver high-quality, reliable enterprise wireless solutions to your customers. 2
Our scalability and worldwide reach can drive your growth With the introduction of new wireless networking standards that improve speed and reliability, this trend will continue. Acknowledging that more users rely on wireless as their primary form of Internet access, enterprises are now placing wireless enablement as a priority and investing significant resources to bring access to users, wherever they need to roam. NCR can be a valuable resource to help you deliver valueadded solutions to more locations with greater speed and at higher levels of service. Whether your customers are local or global, or your solution is a simple self-install or a complex turnkey design and deployment, NCR will serve your customers quickly and efficiently and help you drive profitable growth. NCR, in partnership with telecommunications carriers around the world, has successfully designed and delivered wireless solutions to Fortune 500 companies for the past seven years. 3
1Let us help you transform your business In addition to improving speed of execution, NCR WLAN services can significantly expand your global deployment capabilities. NCR leverages its global workforce of 13,000 professional service and customer engineers as well as its world-class training and support infrastructures to rapidly deploy your WLAN solutions around the world. The enterprise wireless LAN market is exhibiting 22% year-over-year growth Dell Oro Group With NCR, you benefit from the expertise of a leading global service provider, giving you the confidence that NCR will meet your evolving business needs. 4
A uniquely qualified 2 strategic partner A single point of contact to manage all aspects of your deployment and drive customer delight. NCR s service delivery teams partner with you to assist with geographic coverage, augmentation of skilled resources and speed of implementation in delivering WLAN solutions to your customers. NCR provides services from planning and design through ongoing maintenance, which minimizes new technology risks and gives you the advantage in an increasingly competitive market. 5
NCR is uniquely qualified as your wireless networking partner: NCR has built proven methodologies utilizing wireless software applications to perform pre-assessments and site design for on-time, on-budget projects. NCR has installed over 200,000 access points (APs) into a variety of environments (e.g., greenfield, remedial and replacement), ranging from offices, to stadiums, to oil platforms. NCR technicians are trained and certified in a variety of technologies, including Cisco Autonomous, Light Weight Access Point Protocol (LWAPP) and Aruba Wireless Technologies. NCR works with our clients to build a delivery model based upon a project or by weekly, monthly or annual engagements at competitive rates. NCR is TL 9000 certified. A truly global service partner like NCR has the depth, breadth and scale of expertise to enable telecom companies and system integrators to roll out Aruba s MOVE architecture and associated solutions in a rapid and reliable way. We re delighted to be working together. Jagdeep Singh, Vice President of Customer Advocacy at Aruba Networks 6
3 How we do it Customer satisfaction is critical to retaining existing customers. Concerns with deployment schedules or new technology upgrades can diminish perceived value and decrease satisfaction. Deployment services are the foundation of any successful technology implementation. 1. Planning and Design Wireless engagement workbook Define APs and antenna systems Define throughput and user-density criteria 2. Site Assessment and Preparation Predictive RF analysis WLAN access point on-site survey Cabling build-out 3. Procurement Equipment-as-a-Service (EaaS) 4. Staging Assemble, load, configure and test wireless equipment Minimize out-of-box failures Minimize installation time 5. Installation and Implementation Configure APs and controllers Install APs, controllers and antennas Validate signal coverage plan Final site acceptance Provide as-built documentation 6. De-installation Power down old equipment Box and pack equipment Ship equipment to designated location 7
4 Differentiated results, regardless of your environment With over 20 years of indoor and outdoor wireless experience in every imaginable environment, NCR combines proven methodologies with leading-edge tools to accelerate WLAN service delivery with reduced onsite disruptive time and an elevated success rate in WLAN performance. NCR has managed the installation of more than 200,000 wireless access points These tools and methodologies include: Motorola LANPlanner for evaluating the impact of architectural characteristics, user volumes, application types and virtual placement of equipment AirMagnet Suite for actions such as collecting signal strength, determining rogue access points and assessing co-channel interference Intuit QuickBase for 24x7x365 secure access to a comprehensive repository of project data 8
Working with global leader means you can enter new markets faster than ever before With our direct presence in more than 110 countries and territories and our presence in up to an additional 90 countries and territories through our partners and distributors, we support self-service solutions around the world. Whether your customer is a global enterprise business, a retailer or a multinational bank that needs a global partner, we ve got the resources and experience in place to quickly deploy and support your new solutions. And with 24x7 flexible service coverage options, you can be assured of our support wherever your business opportunities take you. 9
Why NCR? NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 300 million transactions daily across the retail, financial, travel, hospitality, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 26,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR Corporation 3097 Satellite Boulevard. Duluth, Georgia 30096. USA NCR continually improves products as new technologies and components become available. NCR, therefore, reserves the right to change specifications without prior notice. All features, functions and operations described herein may not be marketed by NCR in all parts of the world. Consult your NCR representative or NCR office for the latest information. NCR APTRA is a registered trademark of NCR Corporation in the United States and/or other countries. All brand and product names appearing in this document are trademarks, registered trademarks or service marks of their respective holders. 2013 NCR Corporation EB10482-0913