Mobile Workforce Management Your Competitive Advantage Presented by: Michael Kuhlman National Sales Director, Xora mkuhlman@xora.com 262.527.9945
Agenda What is Mobile Workforce Management? Why Mobile Workforce Management? Analyzing business operations and processes Identify areas for automation Mobile Technologies Overview Developing a measurable ROI
What is Mobile Workforce Management? Mobile Workforce Management > Locations: Gain visibility of mobile workers > Time Sheets: Record employee and job time > Forms: Automate data collection and create workflows > Jobs: Mobilize job dispatch and management > Document: Provide proof of service > Fleet: Vehicle Tracking > Reports: Analyze results, integrate data
Why Mobile Workforce Management? Reduce Expenses Reduce overtime by 13.4% Reduce fuel costs by 13.2% Reduce miles traveled by 19.2% Increase Revenues Increase fleet productivity by 27.4% Improve workforce utilization by 26.1% Improve service response times by 23.8% 4
Why Mobile Workforce Management? Reduce Expenses Reduce overtime by 13.4% Reduce fuel costs by 13.2% Reduce miles traveled by 19.2% Increase Revenues Increase fleet productivity by 27.4% Improve workforce utilization by 26.1% Improve service response times by 23.8% A 5% reduction in operating costs has the same P&L impact as a 30% increase in sales." 5 -Gartner
Who Are your mobile workers? Sales People Installers Delivery Break / fix Inspectors
Analyze your business processes. Reimbursable mileage. Customer visits it. Prospecting. Spec ing systems. Inspection. Quoting & proposals. Order taking. Time cards. Job costing. Inventory management. Proof of Service. Travel time Define / Document - A Day in the life of - Follow the Paper Sales Installers Break / Fix Delivery (Maintenance & Repair). Dispatch. Inspection. Job costing. Proof of Service Opportunity for Automation & Improved Efficiency. Route management. Dispatch. Proof of delivery. Forms (ie. Damaged goods). Accuracy of mileage. Automate time cards,. Validate visits / job costing, inventory prospecting. Accuracy of time and. Forms automation work performed. Speed to order. Pictures & sig capture. Forms automation. Improved receivables. Reduced mileage. Forms automation. Proof of service. Improved receivables. Reduced mileage. Forms automation. Proof of delivery. Picture & sig capture. Improved receivables
Core Components for Workforce Management Solutions are delivered over the CLOUD enabling a low cost, quick to market deployment GPS Mapping Mobile Timesheets Mobile Jobs Mobile Workers: Mobile App for phones/tablets Mobile Forms Operations & Dispatch: 100% Web Management Application 8 All data can be easily accessed for detailed reporting and integration into back office systems like: Payroll, Accounting, CRM, etc.
Mapping, Locations & GPS 9
Mobile Time Sheets 10
Mobile Forms 11
Jobs & Dispatch 12
Reports, Alerts & Integration 13
ROI: Reduce Employee Overtime Save: $22,500 Reduce overtime by just ONE hour per employee per week Save $22,500 per year Based on a company with 20 employees making an average of $15 regular/$22.50 14
ROI: Reduce Fuel Expenses 20 Drivers Save $24,750 Reduce mileage by 15% per driver per week Save $24,750 per year Based on a company with 20 employees averaged 300 miles a week each 15
ROI: Reduce Paperwork Processing Time Save $11,250 16 Reduce time spent on payroll and forms paperwork by 50% Save $11,250 per year Based on one back-office employee spending 30 hrs/week processing forms and timesheet paperwork at a base salary of $15/hour
How much does it cost? Less than $1 a day 17
What is Mobile Workforce Management? Mobile Workforce Management > Locations: Gain visibility of mobile workers > Time Sheets: Record employee and job time > Forms: Automate data collection and create workflows > Jobs: Mobilize job dispatch and management > Document: Provide proof of service > Fleet: Vehicle Tracking > Reports: Analyze results, integrate data
Ready, Set, Go! Start small Grow fast Good enough is good enough
About Xora Launched first Xora mobile applications in 2003 Recognized #1 market leader in Mobile Workforce Management Frost & Sullivan 2012 Market Share Leadership Award winner Consistently delivers quantified value, rapid ROI Largest installed base with over 16,000 organizations Support an industry leading 175+ certified mobile devices Leading partner of global carriers and solution providers 20
Thank You! Mobile Workforce Management Your Competitive Advantage Presented by: Michael Kuhlman National Sales Director, Xora mkuhlman@xora.com 262.527.9945
ROI: 20 Employees @ $15/hr & $22.50 /hr OT Save: $22,500 Improved Receivables Improved Customer Satisfaction Improved Employee Satisfaction Number of Hourly Work Employees Salary Weeks/Year Mobile Employees 10 $ 20.0000 50 *Office Employees 1 $ 15.00 50 * Primary role is back office payroll and data processing Annual Savings Your Savings Mobile Employee Overtime Reduction Average number of overtime hours per week per employee 2 2 (1) Dollars saved annually per employee $ 750 Dollars saved annually $ 7,500 Paperwork Processing Time Reduction for Office Workers (2) Number of hours/week spent on payroll processing 40 40 Dollars saved annually $ 15,000 (3) Number of hour/week spent processing field paperwork 20 20 Dollars saved annually $ 7,500 Fuel Savings - Mileage Reduction- Dispatch Efficiency Average cost per mile (per IRS standards - standard vehicle) $0.55 (4) Average miles driven per week per employee 100 100 Dollars saved annually $ 4,125 22 Additional jobs completed due to productivity increases (5) Average increase in jobs per emp/w eek 2 (5) Average revenue per job or delivery $100 $ 100.00 Estimated Revenue Increase $ 100,000 Estimated Annual Impact $ 134,125