Vicom Professional Services Catalog August 2013 Vicom Computer Services, Inc. 400 Broadhollow Road Farmingdale, NY 11735 Phone: 631-694-3900 Web: www.vicomnet.com
Contents About Vicom Professional Services... 8 Types of Services Provided... 9 Architecture and Consulting Services... 11 1.0 Unified Networks... 11 General Network Assessment Services... 11 MPLS... 11 Core Topology Design... 12 Best Practices Philosophy... 12 Interconnection and Survivability Planning... 12 Network and Topology Strategy... 13 Application Services Evolution... 13 2.0 Systems... 14 X86 Servers... 14 New Hardware Selection... 14 Midrange / UNIX... 14 Virtualization Architecture and Design for Power Systems... 14 Designing High Availability and Disaster Recovery Solutions for Power Systems... 15 Architecting Private Clouds for the Enterprise... 15 3.0 Storage... 16 Storage Planning and Design... 16 4.0 Infrastructure Services... 17 Messaging and Collaboration... 17 Vicom Exchange 2013 Readiness Program... 17 5.0 Virtualization... 18 Datacenter Virtualization Services... 18 VMware vsphere Plan and Design... 18 VMware Site Recovery Manager Plan and Design... 19 Desktop Virtualization Services... 20 VMware Desktop Virtualization Strategy Assessment... 20 VMware Desktop Application Virtualization Assessment... 21 VMware Desktop Infrastructure Virtualization Assessment... 22 Vicom Computer Services, Inc. 1
VMware ThinApp Plan and Design... 22 VMware View Plan and Design... 24 Citrix XenApp Design Service... 25 Cloud Virtualization Services... 25 VMware vcloud Plan and Design... 25 6.0 Security... 27 QRadar Security Information and Event Management... 27 Security Access Manager... 28 Security Identity Manager... 28 Tivoli Directory Integrator... 29 7.0 Data Protection & Availability... 30 Tape Encryption and Key Management Design... 30 8.0 Management... 31 IBM SAN Volume Controller (SVC) Plan and Design... 31 Virtualization Management Services... 31 VMware vcloud Director Jumpstart Services... 31 Tivoli Netcool Automation... 32 Consolidated Operations Management Planning and Design... 32 Network Management Planning and Design... 33 Business Service Management Planning and Design... 33 Application Performance Management Planning and Design... 34 Automated Operations Planning and Design... 35 IBM Endpoint Management... 36 Endpoint Lifecycle Management... 36 Endpoint Security and Compliance Management... 37 Endpoint Manager for Mobile Devices... 37 Service Management... 38 SmartCloud Control Desk... 38 Tivoli Asset Discovery for Distributed... 38 IBM License Metric Tool... 39 Support Services... 41 1.0 Unified Networks... 41 Vicom Computer Services, Inc. 2
Network Support Services... 41 2.0 Systems... 42 X86 Servers... 42 IBM Hardware Maintenance Services... 42 Midrange / UNIX... 42 Power Virtualization Support Services... 42 PowerHA Spot Services... 43 Managed Services for Power Systems AIX and Linux... 43 IBM AIX Health Check... 43 3.0 Storage... 45 Storage Health Checks and Assessments... 45 VMware Storage Health Check... 45 Vicom Data Optimization Assessment... 46 Vicom Storage Performance Optimization Assessment... 46 Open Systems Data Migration Project Management... 48 4.0 Infrastructure Services... 49 Microsoft Active Directory Health Check Services/Assessments... 49 5.0 Virtualization... 50 Datacenter Virtualization Services... 50 VMware vsphere Health Check... 50 VMware vsphere Design Review... 50 Vicom Virtual Capacity Assessment... 51 Desktop Virtualization Services... 52 Desktop Virtualization Health Check... 52 6.0 Security... 54 Perimeter Vulnerability Assessment... 54 Vicom Virtual Security Assessment... 54 QRadar Security Information and Event Management Support... 56 QRadar Security Information and Event Management Managed Services... 56 IBM ISS Security Information and Event Management Managed Services... 57 Security Access Manager... 57 Security Identity Manager... 58 Vicom Computer Services, Inc. 3
Tivoli Directory Integrator... 59 7.0 Data Protection & Availability... 60 IBM Tivoli Storage Manager Health Check... 60 8.0 Management... 61 VMware Operational Readiness for Cloud Computing... 61 Tivoli Netcool Automation... 62 Consolidated Operations Management Health Check and Assessment... 62 Network Management Health Check and Assessment... 63 Business Service Management Health Check and Assessment... 64 Application Performance Management Health Check and Assessment... 65 Automated Operations Health Check and Assessment... 65 IBM Endpoint Management... 66 Endpoint Lifecycle Management... 66 Endpoint Security and Compliance Management... 67 Endpoint Manager for Mobile Devices... 68 Service Management... 69 SmartCloud Control Desk... 69 Tivoli Asset Discovery for Distributed... 69 IBM License Metric Tool... 70 9.0 Vicom Resident Services... 71 Implementation Services... 73 1.0 Unified Networks... 73 Converged Network Implementation... 73 Routing & Switching Deployment (IPv4 and IPv6 based solutions)... 73 Advanced Topology Design DR and Active/Active protection... 74 Advanced Quality of Service Manipulation and Policy Verification... 74 Advanced Network Security, IPS/IDS... 74 2.0 Systems... 76 X86 Servers... 76 Converged Infrastructure Implementation... 76 Midrange / UNIX... 76 Power Virtualization and Consolidation Implementation Services... 76 Vicom Computer Services, Inc. 4
AIX & Linux Installation and Configuration Services... 77 High Availability Implementation Services... 77 Disaster Recovery... 77 Systems & Virtualization Management Implementation... 78 Capacity Planning and Management Services... 78 AIX Upgrade Services... 79 Private Cloud Installation and Configuration... 79 3.0 Storage... 80 IBM Storage Implementation... 80 Vicom IBM XIV Smooth Start... 80 Vicom IBM V7000 Smooth Start... 81 NetApp Storage Implementation... 82 Vicom NetApp Installation Service... 83 Open Systems Data Migration... 84 4.0 Infrastructure Services... 85 Microsoft Active Directory... 85 Windows Server 2003/2008 to 2012 Active Directory Deployments/Upgrades... 85 Messaging and Collaboration... 85 Microsoft Exchange and Office 365 Migration and Upgrade Services... 85 Vicom Rack Optimization Service... 86 5.0 Virtualization... 87 Datacenter Virtualization Services... 87 vsphere Jumpstart... 87 vsphere Upgrade... 87 VMware Site Recovery Manager Jumpstart Services... 88 Desktop Virtualization Services... 89 VMware View Jumpstart Services... 89 VMware ThinApp Jumpstart Services... 90 Cloud Virtualization Services... 91 VMware vcloud Accelerator Service Standard and Advanced... 91 VMware vcloud Suite Jumpstart Services... 92 6.0 Security... 94 Vicom Computer Services, Inc. 5
Trend Micro Deep Security Implementation... 94 QRadar Security Information and Event Management... 95 Security Access Manager... 95 Security Identity Manager... 96 Tivoli Directory Integrator... 96 7.0 Data Protection & Availability... 98 Tape / Virtual Tape Implementation... 98 Tape Encryption and Key Management Implementation... 98 8.0 Management... 99 IBM Tivoli Storage Productivity Center (TPC) Implementation... 99 IBM Systems Director Implementation... 99 Tivoli Netcool Automation... 100 Consolidated Operations Management Implementation... 100 Network Management Implementation... 101 Business Service Management Implementation... 102 Application Performance Management Implementation... 103 Automated Operations Implementation... 104 IBM Endpoint Management... 104 Endpoint Lifecycle Management... 104 Endpoint Security and Compliance Management... 105 Endpoint Manager for Mobile Devices... 106 Service Management... 106 SmartCloud Control Desk... 106 Tivoli Asset Discovery for Distributed... 107 IBM License Metric Tool... 108 Virtualization Management Services... 109 VMware vcops Jumpstart Services... 109 VMware vcenter Configurations Manager Jumpstart Service... 109 VMware vcloud Automation Center Accelerator Service... 110 Staffing... 113 Contract Staffing... 114 Contract-to-Hire... 114 Vicom Computer Services, Inc. 6
Direct Placements... 114 Project-Based Services... 114 Vicom Computer Services, Inc. 7
About Vicom Professional Services Our Services Methodology Vicom's ability to deliver consistent and superior services to our customers is the result of more than 30 years of experience developing and refining a repeatable, dependable methodology that we leverage for every project. Our Services Methodology is one of the many aspects of our business that differentiates Vicom from other vendors. Here is a brief overview of the five steps to our Services Methodology: Discover and Assess Our consultants first meet with our clients to get an understanding of their business requirements and goals. As part of this process, we determine the needs of both the business and technical representatives of our clients. Once these needs are understood and documented, whenever possible we collect empirical data about our clients' IT environment through our various assessment offerings. Having accurate data about a client's existing environment is crucial to formulating an optimal strategy for leveraging Information Technology to meet business objectives. Whether assessing our clients' potential server consolidation ratios, network design and health, or alignment with a particular vendor's best practices, the goal is always the same good baseline data makes for good decision making. Assessments are at the core of Vicom's mission of providing value to our clients and being a strategic partner for our clients. Architect and Plan Based on the recommendations of the assessment, our team will design a flexible, efficient IT infrastructure that is both customized to your business requirements and representative of best-of-breed technologies and industry trends. We begin the process with an architectural design and bill of materials, and move through the services scoping process with a letter of understanding, statement of work, and finally a project plan. By the end of this phase, our clients have a clear understanding of the proposed design, how it would impact their business, steps required to get the project completed, and costs. Deploy and Verify Vicom engineers continually strive to be the best in their field, typically receiving the same training as deployment engineers from our various technology partners. We deploy our solutions according to vendor best practices, with the added benefits of real-world experience with multi-vendor solutions and hands-on experience in matching deployment strategies to individual client scenarios. Project management is critical to successful deployment, as is following our documented best practices methodologies. For any project of significant scope, we assign a Project Manager as the client s primary point-of-contact during the engagement. In addition, with a wide and deep bench of engineering talent, Vicom engineers always have access to experts in any technology area that we encounter during client deployments. Optimize Once our solutions are in place, we strive to leave our clients' environments in the most optimal state possible. Our goal is always to provide a flexible and efficient IT architecture to solve our clients' business challenges. When we enter a client's datacenter, we attempt to extend the efficiencies of our architecture and solution sets to other areas of the infrastructure. By being skilled in a wide variety of core datacenter technologies, we are able to make recommendations in areas other than simply those of the project at hand. Our engineers and consultants are trained to look for problems, and continually look for new avenues to help our clients create optimized environments. Educate Before we consider a services engagement complete, we educate our clients on the technology used in our solutions so that they become proficient in managing their environments and reaping the optimal benefits of the solution design. Our goal is to have clients who both understand and appreciate the value that our solutions have provided. We find that education and training are crucial to maximizing technology investments. Vicom Computer Services, Inc. 8
Types of Services Provided Vicom Computer Services, Inc. 9
Architecture & Consulting Architecture & Design Business & IT Integration Assessments Optimization Services Best Practices Consulting Datacenter Design Capacity Planning & Management Cloud Computing Vicom Computer Services, Inc. 10
Architecture and Consulting Services 1.0 Unified Networks General Network Assessment Services As Internet Protocol based bandwidth-intensive applications are developed, they emerge as viable options for corporate adoption. These corporations need to take into account the costs of implementations as well as accurately evaluate their network capabilities before undertaking these options. Recurring network issues for existing infrastructure also demand expert detection and analysis. Most corporations determine that a feasible solution is to have their network assessed for current and projected performance issues. Several goals from a network assessment: Provide a baseline for future implementations. Objectively review the corporation s voice and data environment for current functionality. Review network architecture based upon standards and industry best practices for its current performance and ability to meet corporate requirements. MPLS Multi-Protocol Label Switching has become the preferred wide area network for corporations and service providers. MPLS is a protocol agnostic transport mechanism that can empower a corporation to collapse their voice and Internet services, centralize their firewall and IDS/IPS capabilities. Carrier grade MPLS implementations are designed in a fully meshed topology and as a result can provide scalable and highly redundant services that offer the same throughput and are as secure as a traditional SONET based point to point circuits. End to End Guaranteed Quality of Service (QoS) A completely secure and private transport topology Fully Meshed and Highly Redundant topology Remote Equipment Monitoring, Management and Maintenance Remote Network Backup and Secure Communications Vicom Computer Services, Inc. 11
Core Topology Design At the heart of any network is the core that switches and routes all of the packets throughout the corporate network. An inefficient core will impact all aspects of the corporation. By making use of the latest technologies, the industry has kept pushing towards keeping intelligence in the core while keeping the topology and decision tree as predictable and scalable as possible. Trying to design a core network as the network develops will only increase the inefficiencies and add unnecessary complexity. Specific architecture discussions and resulting designs that take into account all of the corporate requirements will only make the core as flexible and saleable as possible while maintaining predictable growth paths for the network. Scalable Predictable failure and growth modes Best Practices Philosophy As networks become more and more critical to corporate operations, there is an internal struggle to ensure the best preforming aspects of the network for both external users as well as internal users. Unfortunately specifically tuning the network to any single application can hinder the performance of other applications. As a result, best practices have been developed to provide the best configuration for these services and the security of such services. Learn from other network operators mistakes Comply with industry standards and be a good net citizen. Interconnection and Survivability Planning As Internet-based Cloud products continue to surge in application deployments, network operators need to be better connected for these external services. To that end, network need to be better connected to the Internet providing multiple discrete ingress and egress points for interconnection without any single dependencies. As a result, full circuit design information needs to be collected and evaluated to ensure facility separation and fulfillment to meet these high expectations. Multiple Ingress and Egress points for outage avoidance Topology Vicom Computer Services, Inc. 12
Network and Topology Strategy Every network is unique; every network has a different set of requirements and goals. The network and topology strategy is key to the success of the network. Whether it is a bus topology, hub or star topology, a ring topology, a tree topology, or even a mesh or partially meshed topology, each topology comes at a cost. The cost could be monetary, complexity or even overhead based. As a result, these costs need to be taken into account before the company can determine the direction and scope of the topology design that best fits the requirements and goals. Avoid unnecessary complexities and costs. Ensure the success of the company goals and requirements. Prevent the network from under delivering on services that are most critical to the operation of the company. Application Services Evolution As services evolve, the role of the Application within the corporation grows. Usually this means taking on a more active and intuitive role within the network. From using APIs to make intelligent decisions about workload availability to reporting on current activities, these Applications are learning to cooperate and inter-depend on each other. At the core of any Applications availability is the networks availability. So, with the advent of Software defined networking making an active plunge into the Application Evolution, these Applications will only become further intertwined. With networks that can re-provision services on the fly to maximize available efficiencies, it s crucial to have Application information available to the network so that the most informed decision is made. More unified communication between Resource Availability and Network Availability Predictable resource requirements, which would result in automatic provisioning. Third party Application can extract and provide more intelligence to enhance decision making. Vicom Computer Services, Inc. 13
2.0 Systems X86 Servers New Hardware Selection Choosing a new x86 hardware platform is more complicated than simply selecting a vendor and placing an order. Customers are now faced with choices that did not exist only a few years ago, such as scale up or scale out, blades versus rack mount, converged infrastructure versus discrete components, and on-premise versus hybrid cloud. Vicom s architects and engineers have worked with every major x86 platform available, and can provide detailed guidance for these, and other, important decisions during the hardware selection process. Experience with all major server vendors In depth analysis of scale-up versus scale-out architectures Cost modeling to aid in making the best financial decision Product roadmaps to help in making decisions that are good for today and the foreseeable future Midrange / UNIX Virtualization Architecture and Design for Power Systems We have extensive experience designing virtualization environments for major clients. We work with our client to understand the needs and analyze the current environment. We design cost effective and efficient environments to meet your business needs. The new systems will be highly utilized to reduce your TCO. We will architect a virtualization environment to meet your technical and business needs using IBM Power systems. Save time and money by using your hardware more effectively. Our experienced Engineers will set up your Virtual environment using best practices and industry standards. Free up your resources to work on more critical tasks in your environment. Vicom Computer Services, Inc. 14
Designing High Availability and Disaster Recovery Solutions for Power Systems Our architects will work with you to understand from the business perspective the required availability of each application. We will propose a solution and will refine it as needed as we zero in on the optimized solution. We understand the need to spend the time up front to get the right Power solution that meets your business objectives. We utilize technologies such as global mirrors, PowerHA and virtualization to name a few. We will architect a High availability environment to meet your technical and business needs using IBM Power systems. Reduce down time by using Power Systems that are designed for High Availability and redundancy. Our experienced Engineers will set up your High availability environment using best practices and industry standards. Free up your resources to work on more critical tasks in your environment. Architecting Private Clouds for the Enterprise Through leveraging cloud computing, particularly software-as-a-service, to deliver services in more effective and less expensive ways, CEOs can connect with customers in imaginative ways and design their operations for speed and flexibility. Cloud computing - the deployment of network-based applications in a highly flexible, shared IT environment - is becoming a key enabler of better service delivery and greater value in today's business landscape. It offers a number of major advantages over more traditional application deployment models, including the more efficient use of IT and development resources, easier and less costly maintenance, and the ability to deliver consistent services through a variety of channels. Cloud computing also makes it easier for businesses to partner and bring enhanced composite service offerings to market very quickly. Vicom s architecture team can design the right cloud model for your business base on IBM Power systems. We will architect a private cloud to meet your technical and business needs using Power systems. Our experienced Engineers will set up your cloud environment using best practices and industry standards. Your new private cloud will be fully tested, proven and well documented by our engineers Free up your resources to work on more critical tasks in your environment. Vicom Computer Services, Inc. 15
3.0 Storage Storage Planning and Design Planning and designing a storage solution involves defining the specific requirements of your organization and carefully evaluating how those requirements match to existing storage tools and technologies. Vicom's storage architects can help in all phases of the plan and design process, including determining application requirements, reviewing available architectures, planning for scalability, and planning for data protection, fault tolerance, and disaster recovery. Increases information availability through proper planning Leverages the knowledge of architects and engineers who have previously implemented technologies in question Ensures successful implementation by holistically looking at the needs of the organization Leads to an efficient and effective storage infrastructure that matches the business needs of the organization Vicom Computer Services, Inc. 16
4.0 Infrastructure Services Messaging and Collaboration Vicom Exchange 2013 Readiness Program Information and Communication Management is at the core of every business today. With each new version of Exchange Server, Microsoft adds new capabilities to their messaging offering which helps IT administrators stay on top of the latest business challenges. With this latest version of their Messaging Suite of Products, Microsoft has definitely raised the bar for what to expect from a messaging platform as so many of the previously missing features have been included in this release. Over the past 15 years, Vicom has been architecting and deploying technologies that speak to real business needs. We have the technical expertise as well as the business proficiency to take full advantage of these new improvements in technology to help advise our clients make the right choices before, during, and after deployments. We can be involved in all phases of Exchange Server or Office 365 deployments. After performing a full messaging assessment to determine the business drivers and technical capabilities of the current IT infrastructure, we can design and deploy a highly efficient and fully scalable messaging infrastructure, based on either Exchange 2013 Server or Office 365. Vicom Professional Services is uniquely qualified to assist our clients with Microsoft Exchange 2010 or Office 365 assessments, migrations, and deployments based on our: Experience Architecting, Deploying, and Migrating many Microsoft Exchange Server 2010/2013 and Office 365 infrastructures Proven approach to planning and implementing email migration projects from numerous platforms, including: Exchange 2003/2007/2010, GroupWise, and Lotus Domino. Our Exchange and Office 365 Services include: Assessments/Existing Messaging Health-check Design and Implementation Upgrades Email Consolidations and Platform Migrations Office 365 Provisioning Federation and Single Sign-On Vicom Computer Services, Inc. 17
5.0 Virtualization Datacenter Virtualization Services VMware vsphere Plan and Design Virtualization is a critical component of an overall IT strategy. It is important to choose the right vendor to help you develop the right plan and architecture. VMware is not only the leading business virtualization infrastructure provider, offering the most trusted and reliable platform for building private clouds and federating to public clouds, but also the most experienced in designing and planning comprehensive vsphere platforms that meet the most demanding business requirements. Our Approach Good planning leads to better outcomes. To help accelerate your journey and to take advantage of the cost savings and improved service levels faster while minimizing implementation risks, VMware Consultants will work with your team to develop a comprehensive VMware vsphere plan and design. The VMware vsphere Plan and Design service is offered at Basic, Standard and Premium levels. VMware Consultants follow a four-phase approach that includes: Workshop VMware Consultants will start by identifying your organization s business drivers to gain a clear understanding of your current infrastructure including the applications and technical requirements. Workshop discussion includes information about VMware ESXi and VMware vcenter best practices, and physical to virtual migrations using VMware vcenter Converter. Additionally, VMware Consolidated Backup (VCB) is discussed to help participants understand and explore strategies to increase availability and shorten response times when faced with service disruptions. Capacity Analysis Capacity analysis is performed to understand your existing, physical server utilization and to estimate the number of ESXi hosts needed for VMware vsphere. Data is gathered using VMware Capacity Planner software. Financial Analysis Financial analysis provides estimates of total cost of ownership and return on investment for a VMware vsphere infrastructure that satisfies your requirements Design, Implementation, and Operational Documentation Through the workshop and capacity and financial analysis, our VMware consultants develop design documents covering the architecture and design, design implementation guidelines and roadmap, installation documents covering the installation and configuration guidelines and procedures, and operational documents covering operations procedures, verification and design verification. Vicom Computer Services, Inc. 18
VMware Site Recovery Manager Plan and Design Create a design for success with disaster recovery in virtualized environments Standardizing on VMware vsphere opens the door to disaster recovery automation by turning physical servers into data, and recovery procedures into software. Virtualizing servers for data recovery allows greater simplicity, reliability, and cost savings. VMware vcenter Site Recovery Manager delivers centralized management of recovery plans and allows IT departments to automate the disaster recovery process to ensure rapid and cost-effective execution of disaster recovery plans. Whether you are implementing VMware vcenter Site Recovery Manager (SRM) to automate the execution of a disaster recovery plan for the virtual environment or to facilitate a datacenter migration to VMware vsphere, VMware Professional Services can offer proven ways to safeguard your virtual server infrastructure through a comprehensive architectural design that addresses each client s unique requirements. VMware vcenter Site Recovery Manager Plan and Design Service To successfully extend the benefits of VMware vsphere as the foundation for vcenter Site Recovery Manager, IT departments need to ensure that vsphere designs support this extended capability and take into account issues such as networking and storage architecture, or vcenter Server deployment design and performance. VMware vcenter Site Recovery Manager Plan and Design service provides a comprehensive architectural design for vcenter Site Recovery Manager that addresses these requirements, accommodates VMware vsphere dependencies and leverages VMware best practices. Knowledge transfer sessions enable customers to participate in the design development activities. If required, VMware consultants can also install a prototype VMware vcenter SRM infrastructure to serve as a foundation for the knowledge transfer session. Vicom Professional Services in depth vsphere experience and understanding of disaster recovery requirements in virtualized environments provide customers the opportunity to: Accelerate their disaster recovery and business continuity planning Mitigate risk by leveraging experience and proven best practices Evaluate a prototype implementation for knowledge transfer and reference architecture. Vicom Computer Services, Inc. 19
Desktop Virtualization Services VMware Desktop Virtualization Strategy Assessment Unlike server virtualization projects that are limited to the datacenter, the impact of desktop virtualization initiatives spans the organization. Desktop virtualization can impact: People Administrative groups that have previously had little or no interaction will now have to work together. Processes Processes that once ran in parallel will likely merge, becoming streamlined and more agile. Technology Various technologies that previously operated separately will now come together to form the Virtual Desktop Infrastructure In order to successfully prepare and execute a desktop virtualization initiative, organizations need a clear understanding of the scope of the changes brought by desktop virtualization, including: How will desktop virtualization impact IT Management personnel and end users? o Team members will need to understand the interdependencies and impact of their work across the organization, how they may interact with new technology groups, how different work groups will be affected, who in the organization needs to be involved in the transition, and what skills and or training can foster success. How will desktop virtualization impact processes? o Organizations will need to develop a broad understanding of the changes that come with desktop virtualization, including how processes are likely to merge and become more agile, and how to develop effective plans to transition to the new technology. How will desktop virtualization impact technology? o IT organizations need to identify which users and applications can and should be virtualized, how previously disparate systems will come together to form the virtual desktop environment, and how to support and maintain a virtualized user community. The right level of planning can enhance the success of an organization s transition to desktop virtualization and accelerate the potential cost savings and operationally efficiency benefits of adopting this technology. The Vicom VMware Desktop Virtualization Strategy Assessment can get your planning started on the right track. Vicom Computer Services, Inc. 20
VMware Desktop Application Virtualization Assessment Enterprises and IT departments today face an ever increasing challenge to increase freedom and flexibility for end users while providing IT organizations with the centralized management and control they need to lower costs and increase security and control. The challenges facing IT managers include: A complex application mix to manage due to user demands for real time access to an ever changing set of applications Application to application conflicts that can demand multiple redundant instances of an application to be run in isolated environments to ensure functionality. Application incompatibility with newer operating systems and planned migrations, such as Windows 7 / 8. Application virtualization can help IT organizations meet these challenges and enable IT administrators to quickly deploy, efficiently manage and upgrade applications without risk to accelerate desktop value. By decoupling applications from the underlying operating system, IT administrators can deliver applications as services, quickly deploying updates and upgrades while minimizing costly regression testing. VMware ThinApp VMware ThinApp simplifies application delivery by isolating applications from the underlying operating system and plugging directly into existing virtual and physical desktop management tools and infrastructure. The first step to leverage this technology to deploy application virtualization in your environment is to understand what applications are in most demand by your user community and to determine which applications are good candidates for virtualization. The VMware Desktop Application Virtualization Assessment can help you take this first step. Desktop Application Virtualization Assessment Service The VMware Desktop Application Virtualization Assessment is an on-site consulting engagement designed to help you gain the maximum benefits from this exciting technology in the minimum amount of time. This assessment service will help you to maximize your investment in Application Virtualization by identifying which Microsoft Windows-based applications in your environment are candidates for virtualization and which are not, prior to your efforts to implement or pilot the technology. This effort will help you to realize the savings and flexibility possible using VMware ThinApp with a minimal amount of wasted packaging effort. Vicom Computer Services, Inc. 21
VMware Desktop Infrastructure Virtualization Assessment As businesses become more dependent on technology, the requirements of workers and IT providers are often at odds. Desktop users want freedom and flexibility, while IT departments must ensure control and manageability. Virtualization can help. By balancing end-user and IT requirements, enabling isolation, encapsulation and mobility, desktop virtualization can provide a dynamic, on demand environment capable of meeting users needs all under the watchful eye of IT. And, in many cases virtualization can reduce capital and operating expenses by eliminating the need to place and maintain a PC at every desk. Customer Challenge Unlike server virtualization projects that are limited to the datacenter, desktop virtualization directly affects end users across an organization. Reluctance among users to release control of their desktop to IT staff can inhibit adoption of desktop virtualization, depriving companies from cost savings and operational efficiency benefits of this technology. To enhance the success of an organization s transition to desktop virtualization, IT organizations need to determine: Which user groups and applications will benefit most from being virtualized in terms of response time and agility The order in which those user groups and applications should be virtualized to achieve success. The Vicom VMware Desktop Infrastructure Virtualization Assessment Service can help IT organizations determine this critical information to ensure a satisfied user community and a successful desktop virtualization deployment. Desktop Infrastructure Virtualization Assessment Service Developed from our extensive work enabling desktop virtualization solutions with our customers, the VMware Desktop Infrastructure Virtualization Assessment can help determine the best way to implement desktop virtualization to meet your organization s business needs. VMware ThinApp Plan and Design Enterprises and IT departments today face an ever increasing challenge to increase freedom and flexibility for end users while providing IT organizations with the centralized management needed to lower costs and increase security and control. Application virtualization using VMware ThinApp can help IT organizations meet these challenges and enable IT administrators to quickly deploy, efficiently manage and upgrade applications without risk to accelerate desktop value. Vicom Computer Services, Inc. 22
Unlike server virtualization projects that are limited to the datacenter, desktop virtualization directly affects end users across an organization. Successful end user computing virtualization projects depend on end user satisfaction. Dissatisfied end users can stall adoption and flood IT departments with support requests. To foster the success of your application virtualization projects, you need to start with a clear understanding of your business and end user desktop computing requirements, which applications are suitable for virtualization and which ones are not. With that information, a comprehensive architectural design of VMware ThinApp will help you implement this groundbreaking technology seamlessly, build confidence and support among end users, and allow you to fully realize the benefits of application virtualization. Vicom VMware ThinApp Plan and Design Service The VMware ThinApp Plan and Design Service enables organizations to better structure, deploy, manage, and optimize desktops by developing and documenting an infrastructure design to support a production deployment of ThinApp. Vicom Professional Services in depth VMware ThinApp experience and understanding of desktop and application virtualization offer you the opportunity to: Accelerate rollout and mitigate risk with detailed design and planning documents, including a configuration blueprint built for your environment Create an overall application virtualization strategy to simplify application deployment and management Learn best practices relating to the operational use of ThinApp Specifically, the engagement includes: A knowledge transfer workshop for up to five participants. Discovery and documentation of both business and technical requirements for application virtualization. Architectural design and configuration specifications for Capture and Build workstations, network file share repositories, and Active Directory infrastructure components for a VMware ThinApp implementation. Build and configuration specifications for your Capture and Build workstations, network file share repositories, and Active Directory infrastructure components. Integration methodology for incorporating ThinApp into your existing application deployment methodology. Installation and configuration validation test plans Vicom Computer Services, Inc. 23
VMware View Plan and Design Desktop virtualization offers IT organizations the power to deliver rich, personalized virtual desktops as a managed service. VMware View modernizes desktops and applications by moving them into the cloud and delivering them as a managed service. End users get a rich, consistent and high performance desktop experience. IT organizations get centralized automated management for increased control and cost savings. Businesses improve their agility while providing a flexible high performance desktop experience for end-users, across a variety of network conditions. Unlike server virtualization projects that are limited to the datacenter, desktop virtualization directly affects end users across an organization. Successful desktop virtualization projects depend on end user satisfaction. Dissatisfied end users can stall desktop virtualization adoption and flood IT departments with support requests. To foster the success of your transition to desktop virtualization, IT organizations should start with a clear understanding of their both their business and end user desktop computing requirements, and a comprehensive plan and design that marries those requirements for a successful implementation. Vicom Professional Services can enhance the success of implementing desktop virtualization with a range of consulting services that help satisfy end user requirements and make sure you get your implementation right the first time. Vicom VMware View Plan and Design Service The VMware View Plan and Design service provides a comprehensive architectural design for VMware View, aimed at helping IT organizations deliver a seamless transition to desktop delivered as a service. Based on VMware desktop reference architecture and best practices this service delivers an architectural design aimed at both satisfying end user computing requirements and minimizing the impact of the deployment on both end users and IT support staff. Knowledge transfer sessions enable customers to participate in the design development activities. If required, VMware consultants can also install a prototype VMware View infrastructure to serve as a foundation for the knowledge transfer session. Vicom VMware Professional Services in depth VMware View experience and understanding of desktop virtualization offer customers the opportunity to: Accelerate rollout and mitigate risk with detailed design and planning documents prepared by VMware or a VMware Authorized Consultant Increase end-user satisfaction with new technology by leveraging best practices for architectural design based on use case requirements Provide a demonstration implementation to facilitate knowledge transfer and serve as a reference architecture Vicom Computer Services, Inc. 24
Citrix XenApp Design Service The Citrix XenApp Design Service includes the major aspects of the Citrix XenApp Platinum product line. During a design service engagement, Vicom's Professional Service Division determines and documents a best practice design of your XenApp Platinum architecture to meet your technical, business, and user requirements. The XenApp Design Service is an important milestone prior to building and testing the solution. Benefits Investment protection for Citrix technologies The onsite consultant works hand-in-hand with your IT staff and gives continuous guidance on best practice implementation and the operation of your Citrix environment. Identify risks and make high-level recommendations before implementation Cloud Virtualization Services VMware vcloud Plan and Design Caught between shrinking resources, growing business needs, and an ever-increasing rate of change, IT organizations look to cloud computing to provide a more efficient, flexible, and cost-effective model for computing one that allows IT to be more agile and respond faster to business opportunities. Cloud computing helps transform server, storage, and networking resources into secure, efficient resource pools that can deliver IT resources where and when they re needed quickly and securely. It s a compelling strategy, one that has made cloud computing one of the top IT initiatives today. But beyond the compelling business drivers to cloud computing lay the realities of deploying a cloud: What s the best design? How do I optimize my current IT investments? Where do I start? Deploying a cloud private, public, or hybrid requires thoughtful analysis and strategic planning, guided by experts who can provide technical insights and best practice recommendations. Vicom VMware vcloud Plan and Design Service The VMware vcloud Plan and Design provides a comprehensive architectural design for an Infrastructure as a Service (IaaS) VMware vcloud that addresses your unique business requirements and operational demands, helping you pave the way to cloud computing. Designed for enterprises and organizations with a well-established vsphere based virtualization strategy for production workloads, this service can help you take the next step toward building a production cloud infrastructure. Vicom Computer Services, Inc. 25
Our consultants start with stakeholder interviews to gather requirements and gain a thorough understanding of your business and desired end state. During the extensive knowledge transfer workshops, we ll provide insights on cloud computing, discuss key operational and process changes triggered by cloud computing, review typical use cases, and share our experience and thought leadership as the industry leader in cloud computing. Our consultants will: Review and validate your applications and workloads proposed for initial migration to a cloud environment Design a comprehensive cloud architecture tailored to your business and application needs Provide you with thought leadership and technical expertise from the industry s leading experts in cloud computing Vicom Approach Our approach to architecture design considers availability, performance, scalability, security, manageability, cost, and compliance. Finding the right balance that meets your requirements, time, and cost constraints is a key benefit of using an experienced consultant. The engagement includes design and enablement workshops, requirements gathering, and creation of an architecture and design capable of supporting production workloads. Vicom Computer Services, Inc. 26
6.0 Security QRadar Security Information and Event Management Network and resource availability is absolutely critical to business and service assurance. But enterprises, federal agencies and service providers can lose millions of dollars per year as a result of worms and other types of malware that bring down corporate resources and customer-facing services. That's why information security is one of the top concerns of every CIO in any enterprise or carrier. QRadar IBM Security QRadar SIEM (Security Information and Event Management) consolidates log source event data from thousands of devices endpoints and applications distributed throughout a network. It performs immediate normalization and correlation activities on raw data to distinguish real threats from false positives. As an option, this software incorporates IBM Security X-Force Threat Intelligence which supplies a list of potentially malicious IP addresses including malware hosts, spam sources and other threats. IBM Security QRadar SIEM can also correlate system vulnerabilities with event and network data, helping to prioritize security incidents. Provides near real-time visibility for threat detection and prioritization, delivering surveillance throughout the entire IT infrastructure. Reduces and prioritizes alerts to focus investigations on an actionable list of suspected incidents. Enables more effective threat management while producing detailed data access and user activity reports. Produces detailed data access and user activity reports to help manage compliance. Helps detect off-hours or unusual use of an application or cloud-based service, or network activity patterns that are inconsistent with historical usage patterns. Performs federated searches throughout large, geographically distributed environments. Vicom Computer Services, Inc. 27
Security Access Manager Advanced web threats and increased incidence of web fraud are compelling organizations to seek improved solutions for managing user access and securing web applications. IBM Security Access Manager can help organizations address the growing incidence of advanced web threats and risks associated with mobile, social and cloud access while complying with security regulations. Security Access Manager for Web provides security-rich access management that enables employees, customers and partners to safely access online resources. Implement centralized user authentication, authorization and secure session management for online portal and business initiatives Protect enterprise-wide web applications against advanced threats with the ability to scale to tens of millions of users Deliver consistent web single sign-on and sign-off across heterogeneous web applications and services, including IBM WebSphere, Microsoft and SAP Choose either a hardware or virtual appliance form factor for faster time to value and higher return on investment Provide context-aware access control enforcement via integration with IBM Security Access Manager for Cloud and Mobile Security Identity Manager IBM Security Identity Manager helps organizations comply with regulations, manage risks and implement identity governance. It automates the creation, modification, recertification and termination of user privileges throughout the user lifecycle. It features a customizable user interface tailored to specific types of users auditors, managers, administrators and more. Delivers policy-based identity management and governance in a single, integrated package. Simplifies the design, implementation and validation of role and access structure across the enterprise. Manages and helps prevent business policy conflicts through separation of duty checking and enforcement. Provides out-of-the-box support for managing user access rights and passwords. Delivers reporting for user access rights through automatic synchronization of user data from different repositories. Vicom Computer Services, Inc. 28
Tivoli Directory Integrator IBM Tivoli Directory Integrator helps you build an authoritative data infrastructure. This software enables consistent data throughout multiple identity or generic data resources which synchronizes generic data and user identity data for multiple repositories Synchronizes information throughout multiple data repositories quickly and efficiently. Includes built-in connectors to support numerous protocols and access mechanisms. Provides an open synchronization architecture that supports multivendor IT infrastructures. Provides broad support for platforms, standards and web services. Is easier to use with an intuitive GUI. Vicom Computer Services, Inc. 29