Unified Communications Readiness Analysis

Transcription

1 We evaluate your current environment in such areas as performance, security and availability. Then we design a solution that works. introduction A comprehensive strategy is key to realizing the full value of a Unified Communications deployment. Before deciding on a technical approach, many companies need to know where and how to begin, by identifying and aligning both technology and business goals, then mapping those goals to the appropriate solution. Even with the appropriate solution identified, the current enterprise infrastructure may not be designed optimally or capable of handling a new real-time communications solution, necessitating an assessment of the network. From envisioning, to business alignment, to technical assessments, an Integration Partners Unified Communications will set up any project for success.

2 The Integration Partners UC Readiness Analysis is the answer, helping enterprises identify what Unified Communications means to their organizations. We define business benefits and create a solid foundation for implementing a successful Unified Communications solution. Our UC provides complete transparency into enterprise networks by thoroughly evaluating both the technology and the business needs. Integration Partners can calculate potential ROI, assess the enterprise licensing situation, perform a network health check, review the enterprise architecture to pinpoint issues, and determine what business benefits can be achieved by deploying a Unified Communications solution. Deployment & integration SERVICES Validation & Security Assessment The Integration Partners approach for a complete UC Readiness Analysis includes the following (however a customized approach can include any or all of these services): Unified Communications Envisioning Session identifying what Unified Communications could mean to the enterprise with different user experiences, user profiles, and business units. ROI Calculation for each solution or component of a Unified Communications implementation. Microsoft Licensing Review and Assessment to determine what investments will be needed and how to leverage existing technology. Business Benefits Analysis to determine what the organization needs and how to implement a Unified Communications solution with minimal disruption to the business. Network Design Review to determine if the enterprise network is designed for Unified Communications and if a solution would be successful on the existing network. Network Health Assessment to identify any latency or network vulnerabilities that could prevent a Unified Communications deployment from reaching its full business benefits potential. For businesses that have questions like: What specific and customized ROI will be realized from a Unified Communications solution? Is it possible to calculate the true business benefits from an implementation? Is the current network healthy enough to take on a new Unified Communications solution? How does the enterprise translate business requirements into an actionable technology strategy? Is it possible to rollout a phased approach to Unified Communications that will allow for immediate benefits while minimizing costs?

3 The Integration Partners Methodology A true UC is more than just a temperature check. Integration Partners will come on-site to completely evaluate your network, meet with your team and stakeholders, and develop a comprehensive view of your business and technology goals. Carefully calculating the ROI you ll achieve from a Unified Communications deployment, our methodology allows for a thorough review of specific organizations benefits in addition to network health, marrying both the IT and business considerations for a solution that breeds success. We customize our service offering based on your environment, not the other way around. Deployment & integration SERVICES Validation & Security Assessment While most companies focus only on deploying technology, Integration Partners takes a holistic view of Unified Communications. Whether it s improving customer service, increasing productivity, enabling mobile workers, or leveraging existing infrastructure investments, we tailor the solution to meet your needs, maximize adoption, and avoid disruption on the production network. Our customer specific approach to Unified Communications means your enterprise won t deploy any solution that isn t fully optimized for your environment With a strong focus on security, Integration Partners refuses to let any vulnerabilities in your network go unaddressed, identifying key issues that may keep you from realizing the full benefits of a Unified Communications solution. Our experienced, trained, and certified professionals ensure that your technology is deployed smoothly, allowing you to immediately realize the full value of your new solution. develop the strategy Integration Partners has over a decade of experience building successful solutions for customers. With a focus on secure, fully converged networks using the best solutions offered by the industry, we deliver open standards, unified access, collaborative solutions as well as response and recovery solutions that increase productivity and decrease costs while allowing enterprises to meet and exceed their goals. architecture falls short or shows signs of latency, the business and technology goals are misaligned, or there are licensing issues preventing an optimized solution, we ll provide the information and expertise to get there. Integration Partners will own the problem and deliver the solution. Our clients goals are at the forefront of each UC Readiness Assessment, and Integration Partners will deliver the simple truth. If the network Contact Integration Partners today for more information about a Unified Communications.

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5 We provide an onpremises or cloud-hosted pilot to enable users to experience a full Unified Communications solution without impacting your production environment. Introduction Once an enterprise has established a Unified Communications strategy, moving from concept to production is more than a single simple step. Business and technology leaders fear disruption and decision makers fear that any change will be met with the kind of adoption resistance that negates ROI. To realize the full benefits of a new Unified Communications solution, including increased productivity, amplified savings, and a streamlined integrated platform for collaboration, businesses need to run a pilot program. Most pilots, however, don t reach the right users, don t help businesses understand what different profiles of end users actually need, don t provide all the features to illustrate the specific benefits, and don t elicit constructive qualitative feedback to drive positive changes to the production deployment. An Integration Partners UC does.

6 The Integration Partners UC is the answer, providing businesses with all the features of a production Unified Communications solution to enable testing and discovery of the business benefits before committing to a full deployment. Integration Partners provides either an on-premises or cloud-hosted environment that s tailored to the enterprise s specific infrastructure focusing on user profile definition to help businesses determine which employees will benefit the most. Pilot success criteria is identified to help businesses establish qualitative feedback and identify how the pilot aligns with enterprise-wide goals, full review and analysis documentation is created Deployment & integration SERVICES Validation & to make the most of user feedback, and a pilot-to-production next step Security Assessment 5 proposal is developed that details how the pilot can be deployed across the enterprise for maximum benefit. The Integration Partners approach for a thorough UC Enhanced Pilot includes the following (however a customized approach can include any or all of these): For businesses that have questions like: What features does a Unified Full-Featured Unified Communications and Collaboration Pilot using all the technology components needed to evaluate the benefits, including Microsoft Unified Communications technology (Lync, Exchange Unified Messaging), Video Technologies (Polycom, Radvision), Session Border Controllers and Gateways (Acme Packet, AudioCodes, Sonus), and End Points (Polycom, Plantronics, Jabra). This pilot provides all the features of a complete Unified Communications deployment, allowing users to experience the benefits of a new Unified Communication solution throughout the organization. On-Premises or Cloud-Hosted Environment options that conform to infrastructure capabilities and requirements. The hosted option offers a safe, secure cloud-based model that scales to your needs. User Profile Definition and Identification that identifies which employees should be a part of the pilot and helps define who will benefit the most from a new Unified Communications solution. Pilot Success Criteria Development to establish a qualitative feedback program for the Unified Communications pilot, Communications solution actually provide? How will different users adopt a new Unified Communications solution? How can a Unified Communications solution be tested in the production environment? How do enterprises identify user types and profiles that will benefit the most from a new Unified Communications solution? How is success defined with a new Unified Communications solution strategy? Is an on-premises model or a cloudhosted model the best fit for a new Unified Communications solution? How do companies actually move from a Unified Communications pilot to a full production deployment? identifying how the pilot aligns with business goals.

7 The Integration Partners Methodology Integration Partners offers best-in-class technology geared toward enterprise-wide goals, allowing companies to experience the benefits of Unified Communications for themselves. We provide complete transparency into networks, carefully calculating the ROI potential from a Unified Communications deployment. Our methodology allows for a thorough review of business benefits in addition to network health, marrying the IT aspects to the business aspects for a solution that breeds success. Deployment & integration SERVICES Validation & Security Assessment While most companies focus only on deploying technology, Integration Partners takes a holistic view of Unified Communications. Whether it s improving customer service, increasing productivity, enabling mobile workers, or leveraging existing infrastructure investments, we tailor the solution to meet your needs, maximize adoption, and avoid disruption on the production network. Our customer specific approach to Unified Communications means your enterprise won t deploy any solution that isn t fully optimized for your environment With a strong focus on security, Integration Partners refuses to let any vulnerabilities in your network go unaddressed, identifying key issues that may keep you from realizing the full benefits of a Unified Communications solution. Our experienced, trained, and certified professionals ensure that your technology is deployed smoothly, allowing you to immediately realize the full value of your new solution. Experience the Benefits Integration Partners has over a decade of experience building successful solutions for customers. With a focus on secure, fully converged networks using the best solutions offered by the industry, we deliver open standards, unified access, collaborative solutions as well as response and recovery solutions that increase productivity and decrease costs while allowing enterprises to meet and exceed their goals. Our clients successes are at the forefront of each UC, and Integration Partners will deliver a full-featured pilot in an on-premises or cloud-hosted model designed to realize the full business benefits of a new Unified Communications solution, elicit actionable feedback, and provide the next steps for an enterprise-wide Unified Communications production deployment. Integration Partners will own the problem and deliver the solution. Contact Integration Partners today for more information about a Unified Communications.

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9 Integration Partners will work with your business and technology leaders to develop a detailed Unified Communications architecture design and proposal that maps your company s strategic goals. Introduction Architecture isn t just about technology. In the planning phase of a Unified Communications deployment, strategy takes center stage, integrating technology with business objectives to ensure maximum benefits, user adoption and return on investment. A strategic architecture design needs to consider business goals, user needs and existing technology, and the architecture itself should be the bedrock that stabilizes the Unified Communications solution. An Integration Partners Unified Communications develops a detailed comprehensive technology architecture, implementation roadmap, and business benefits mapping to ensure a successful production deployment.

10 The Integration Partners UC Strategic Architecture Design is the answer, providing enterprises with an advanced architecture design that reveals how Unified Communications would be integrated and implemented into existing infrastructure to reach business goals. Integration Partners goes further than technology, delving into the underlying business goals to uncover the features and functionality required to attain them, and identifying project stakeholders to provide a firm footing for Unified Communications deployments. We design an advanced architecture and lay the groundwork for success, utilizing business benefit mapping, user adoption profile development, transition planning, migration process mapping, and create a full end state design document so that plans can be put into production seamlessly. Deployment & integration SERVICES Validation & Security Assessment The Integration Partners approach for a complete UC Strategic Architecture Design includes the following (however a customized approach can include any or all of these services): Discovery and Business/Technology Strategy Session that determines and validates underlying business goals, uncovers the features and functionality needed for a successful deployment, and identifies project sponsors and stakeholders. Advanced Architectural Design Session that will map current infrastructure and lay the groundwork for integrating and implementing a new Unified Communications solution. User Adoption Profile Development that provides the best methods to increase adoption among different user groups. Transition Planning to establish milestones for each phase, from design and build to implementation and post-project support. Migration Process Mapping to discover and implement strategies for moving people, users, profiles and data with minimal business disruption. End State Design Documentation and Process that is the final end product, a full design document that illustrates the end result of a Unified Communications deployment and how to get there, including the business pathway to adoption. For businesses that have questions like: What is the best way to maximize current infrastructure investments while adopting a new Unified Communications solution? How does the Unified Communications solution integrate into the existing environment? What are the key milestones and critical path phases to a Unified Communications deployment? What does it take to increase user adoption with minimal disruption? How can enterprises match business requirements to the technology required for deployment? What are the considerations and impacts of a new Unified Communications deployment? Is there a way to accurately gauge the budget prior to each deployment phase?

11 The Integration Partners Methodology Integration Partners recognizes the delicate relationship between business and technology. We provide complete transparency into networks, carefully calculating the ROI potential from a Unified Communications deployment. Our methodology allows for a thorough review of business benefits in addition to network health, marrying the IT aspects to the business aspects for a solution that breeds success While most companies focus only on deploying technology, Integration Partners takes a holistic view of Unified Communications. Whether it s improving customer service, increasing productivity, enabling mobile workers, or leveraging existing infrastructure investments, we tailor the solution to meet your needs, maximize adoption, and avoid disruption on the production network. Our customer specific approach to Unified Communications means your enterprise won t deploy any solution that isn t fully optimized for your environment. Deployment & integration SERVICES Validation & Security Assessment 4 5 With a strong focus on security, Integration Partners refuses to let any vulnerabilities in your network go unaddressed, identifying key issues that may keep you from realizing the full benefits of a Unified Communications solution. Our experienced, trained, and certified professionals ensure that your technology is deployed smoothly, allowing you to immediately realize the full value of your new solution. Architect the Solution Integration Partners has over a decade of experience building successful solutions for customers. With a focus on secure, fully converged networks using the best solutions offered by the industry, we deliver open standards, unified access, collaborative solutions and response and recovery solutions that increase productivity and decrease costs while allowing enterprises to meet and exceed their goals. Our clients goals are at the forefront of each UC, and Integration Partners will deliver a full, comprehensive, end state architecture tailored specifically for the organization. Enterprises receive a complete roadmap to the Unified Communications deployment that will integrate seamlessly with the existing technology, allowing you to increase productivity and drive ROI. Integration Partners will own the problem and deliver the solution. Contact Integration Partners today for more information about a Unified Communications.

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13 Deployment & Integration Services We take ownership of the project to ensure a successful deployment. Services include project management, logistics, and testing. Introduction A production rollout of a new Unified Communications solution requires more than just a solid strategy and architecture. Top level expertise of all the new technology, knowledge of the current infrastructure, and experience in a variety of different complex deployments is paramount to the success of any Unified Communications project. Utilizing experienced professionals brings Unified Communications strategies from concept to reality. With enterprise IT staffs already managing day to day operations, adding to an already heavy workload may result in fewer business benefits and a rushed implementation. Most businesses choose trusted, reliable partners that know Unified Communications and video solutions inside and out and can fully implement an enterprise s new architecture design.

14 Deployment & Integration Services Integration Partners UC Deployment & Integration services are the answer, providing enterprises with full deployment of their Unified Communications solutions so that they can begin reaping the business benefits faster. Integration Partners works with enterprises to deploy full-featured Unified Communications solutions. Trained, seasoned professionals and strong vendor partnerships mean a fast, smooth deployment with minimal business disruption. We integrate existing technology with industry-leading solutions, provide customized statements of work and delivery options that let the IT staff be as involved or hands-off as they want. We also offer on-site or off-premises staging and pre-configuration. The result is a Unified Communications solution up and running on time and poised to support business goals. Deployment & integration SERVICES Validation & Security Assessment The Integration Partners approach for an effective deployment includes the following (however a customized approach can include any or all of these services): Full Unified Communications Deployment Capability that includes Microsoft Unified Communications technology (Lync, Exchange Unified Messaging), Video Technologies (Polycom, Radvision), Session Border Controllers and Gateways (Acme Packet, AudioCodes, Sonus), and End Points (Polycom, Plantronics, Jabra). Best-in-class products are deployed and tailored to each environment. Full Unified Communications Integration Capability that ensures existing technology, including solutions from Avaya, Cisco, Tandberg, LifeSize, and other environments integrates with the Unified Communications deployment. Customized Statements of Work and Delivery Options that give enterprises the option of how involved the IT staff will be in the deployment and integration process. Staging and Pre-Configuration that prepares both the business and infrastructure for the deployment, either on-site or off-premises to reduce the impact of pre-configuration. For businesses that have questions like: How can the Unified Communications solution be deployed efficiently? What is the best way to minimize business disruption during implementation? Can the Unified Communications architecture integrate with existing infrastructure? How can business concepts be paired with the right technology? What kind of staging and configuration is needed prior to implementation? Can existing IT staff assist with delivery and deployment? Is it possible to completely hand over the deployment to a trusted partner? Which hosting model will work best for a specific Unified Communications deployment?

15 Deployment & Integration Services The Integration Partners Methodology Unlike other companies, Integration Partners takes a comprehensive view of Unified Communications solutions, focusing on both the business processes and the technology to foster adoption, increase productivity, and deliver ROI on every solution we deploy and integrate. 1 2 While most companies focus only on deploying technology, Integration Partners takes a holistic view of Unified Communications. Whether it s improving customer service, increasing productivity, enabling mobile workers, or leveraging existing infrastructure investments, we tailor the solution to meet your needs, maximize adoption, and avoid disruption on the production network. Our customer specific approach to Unified Communications means your enterprise won t deploy any solution that isn t fully optimized for your environment. Deployment & integration SERVICES Validation & Security Assessment With a strong focus on security, Integration Partners refuses to let any vulnerabilities in your network go unaddressed, identifying key issues that may keep you from realizing the full benefits of a Unified Communications solution. Our experienced, trained, and certified professionals ensure that your technology is deployed smoothly, allowing you to immediately realize the full value of your new solution. Deliver the Solution Integration Partners has over a decade of experience building successful solutions for customers. With a focus on secure, fully converged networks using the best solutions offered by the industry, we deliver open standards, unified access, collaborative solutions and response and recovery solutions that increase productivity and decrease costs while allowing enterprises to meet and exceed their goals. Our clients goals are at the forefront of our Deployment & Integration Services, and Integration Partners will deliver with minimal disruption. Our methodology allows business users to continue working without disruption, smoothly transitioning from the old to the new. Integration Partners will own the problem and deliver the solution. Contact Integration Partners today for more information about Unified Communications Deployment & Integration Services.

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17 Validation & Security Assessment Integration Partners can validate your current Unified Communications architecture and perform a gap analysis that provides a roadmap to achieve a best practices deployment. We also have a comprehensive portfolio of Unified Communications Security Assessments that provide a full vulnerability profile of your UC ecosystem. Introduction A fully deployed Unified Communications solution is not necessarily the end to a project lifecycle. In many cases, customers experience issues with technologies that have been deployed improperly, underperforming or misused products, improper integration between different solutions, as well as security concerns and/or possible vulnerabilities. Many customers need proper validation that their technology and solutions have been deployed the right way, using best practices, in order to determine the correct resolution path forward. In addition, a security assessment can pinpoint any vulnerability or concern over a deployed Unified Communication solution and verify that all industry and specific company security standards have been followed. An Integration Partners Unified Communications Validation & Security Assessment combines these two post deployment offerings for a comprehensive verification of any Unified Communications solution.

18 Validation & Security Assessment The Integration Partners UC Validation & Security Assessment is the answer, providing enterprises with complete transparency into their Unified Communications deployments. Depending on the enterprise s needs, Integration Partners provides situation-specific evaluations or full checkups. We pinpoint where the problems are, what could be problematic in the future, and where vulnerabilities exist. In turn, enterprises can shift their focus from reactive to proactive with a comprehensive advanced architecture design review, full deployment analysis using our Best Practice Analyzer Toolset, validation of key Unified Communications deployment components, a thorough security assessment, and a comprehensive gap analysis and remediation recommendation. Deployment & integration SERVICES Validation & Security Assessment The Integration Partners approach for a comprehensive UC Validation & Security Assessment includes the following (however a customized approach can include any or all of these services): Advanced Architecture Design Review that comprehensively examines every aspect of the Unified Communications architecture design to pinpoint problems. Best Practice Analyzer Toolset Deployment Validation to determine whether best practices have been used in each aspect of a Unified Communications solution deployment. Topology and Configuration Analysis to ensure that the architecture and configuration has been deployed correctly. Dial Plan, Call Routing and Conference Configuration Validation to determine any issues with the Unified Communications solution s call routing either within a specific system or between different systems. Voice Policy, PTSN Usage, Security Policy Analysis to ensure all policies have been set appropriately. Remote and On-Site Security Assessments that examine Lync, remote SIP trunk, Avaya Aura, Cisco CUCM, IP contact center, MPLS VPN SIP trunk and Polycom video solutions to find each potential security vulnerability. Gap Analysis/Remediation Recommendation that provides actionable, practical steps to take to solve and prevent Unified Communications problems. For businesses that have questions like: Have we deployed our Unified Communication solutions using best practices? What and where are the issues that are affecting my deployment? How can I prevent problems with my deployment moving forward? What is the best and critical resolution path for my Unified Communications solution? How can design flaws in the architecture that could disrupt the systems be pinpointed? What are the best practices for plugging security vulnerabilities that could leave the enterprise open to attack? What industry and company specific security standards does my Unified Communications solution fail, meet, and/or exceed?

19 Validation & Security Assessment The Integration Partners Methodology Integration Partners views Unified Communications as an integral part of enterprises, not just another piece of technology. As a lifecycle solution, Unified Communications deployments often require day 2 validations, rescues, resolution paths, and security audits. Integration Partners examines best practices and provides actionable steps to solving Unified Communications problems as well as preventing other issues from unfolding in the future. Our comprehensive approach to a post-deployment UC Validation & Security Assessment means that any issue and vulnerability will be identified the first time and eliminated for the best possible solution. Deployment & integration SERVICES Validation & Security Assessment While most companies focus only on technology, Integration Partners takes a holistic view of Unified Communications. Whether it s improving customer service, increasing productivity, enabling mobile workers, or leveraging existing infrastructure investments, we tailor the solution to meet your needs, maximize adoption, and avoid disruption on the production network. Our customer specific approach to Unified Communications means your enterprise won t deploy any solution that isn t fully optimized for your environment. With a strong focus on security, Integration Partners refuses to let any vulnerabilities in your network go unaddressed, identifying key issues that may keep you from realizing the full benefits of a Unified Communications solution. Our experienced, trained and certified professionals ensure that your technology is deployed smoothly, allowing you to immediately realize the full value of your new solutions. Architect the Solution Integration Partners has over a decade of experience building successful solutions for customers. With a focus on secure, fully converged networks using the best solutions offered by the industry, we deliver open standards, unified access, collaborative solutions as well as response and recovery solutions that increase productivity and decrease costs while allowing enterprises to meet and exceed their goals. Keeping our clients operations running is the focus of each UC Validation & Security Assessment, and with our rich history of voice and data networking expertise, we re able to bring hard-won knowledge to each deployment, ensuring no stone is left unturned in the pursuit of a smooth, seamless Unified Communications operational model. Integration Partners will own the problem and deliver the solution. Contact Integration Partners today for more information about a Unified Communications Validation & Security Assessment

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