IBM Tivoli Monitoring for Applications

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1 Optimize the operation of your critical e-business applications IBM Tivoli Monitoring for Applications Highlights Helps maintain the performance and availability of your application environment including infrastructure components Standardizes common administrative tasks, enabling administrators to focus on more productive tasks and address real problems Proactively monitors critical Can integrate with enterprisewide components of your e-business data repository for application based on industry historical reporting and best practices business impact analysis Minimizes the risk of outages Provides specialized by conducting thorough rootcause monitoring capabilities analysis for in-depth coverage of mysap.com and Siebel ebusiness Applications Helps maintain application performance and availability As a basis for e-business, mysap.com and Siebel applications are a vital part of your IT infrastructure. Your ability to productively use these businesscritical applications depends on maintaining the availability and performance of these applications as well as multiple resources, including databases, application servers, networks and even client software on workstations. IBM Tivoli Monitoring for Applications can fulfill your monitoring and proactive management requirements by providing a powerful set of customizable and extensible application-level monitoring capabilities that augment the system-level monitoring provided by IBM Tivoli Monitoring. Provides cost-effective IT management The advanced root-cause analysis and automation capabilities of Tivoli Monitoring for Applications can help your IT organization increase staff efficiency and effectiveness and improve customer service. For example, you can automate routine tasks, such as detecting batch job problems, shutting down and restarting servers

2 and archiving log files. As a result, you can concentrate on higher-value tasks such as planning upgrades or developing service improvements. Tivoli Monitoring for Applications supports the Tivoli Monitoring environment to provide a standard set of productivity across your organization. For example: IBM Tivoli Monitoring for Databases monitors your back-end database infrastructure IBM Tivoli Monitoring for Web Infrastructure provides in-depth coverage of your Web servers and Web application servers IBM Tivoli Monitoring for Business Integration monitors and manages your IBM middleware IBM Tivoli Monitoring for Messaging and Collaboration helps maintain Lotus Domino performance and availability IBM Tivoli Monitoring for Transaction Performance monitors and synthesizes end-user experience Leverages common IBM technology Tivoli Monitoring for Applications can help you achieve high availability and performance of your mysap.com and Siebel ebusiness Applications through the use of resource model technology. A resource model helps identify application problem signatures (key metrics and associated thresholds) and delivers out-ofthe-box problem pattern analysis, root-cause determination algorithms and automated corrective actions. As a result, resource models can effectively help speed problem resolution and thus reduce application and system outages. Tivoli Monitoring for Applications provides application-specific modules, known as Proactive Analysis Components, for mysap.com and Siebel applications. These Proactive Analysis Components leverage common Tivoli technology to deliver: Best-practice resource models for monitoring and, when possible, cure of the application environment An intuitive Web health console for realtime monitoring Integration with Tivoli Enterprise Data Warehouse, providing out-of-the-box historical reporting and support for IBM Tivoli Service Level Advisor Multiresource problem resolution through integration with IBM Tivoli Enterprise Console Integration with IBM Tivoli Business Systems Manager, rendering the business impact of system issues in realtime Proactive Analysis Component in detail: mysap.com The mysap.com Proactive Analysis Component builds on the features already described and utilizes them in the mysap application context. It provides a solid foundation to help you: Monitor the mysap.com landscape to give you a consistent view of your enterprise systems including important components such as mysap Business Information Warehouse, mysap Customer Relationship Management (CRM) (Infrastructure) and mysap Advanced Planner and Optimizer Discover and manage infrastructure components such as application servers, portal servers and Internet transaction servers Manage mysap application interconnectivity as part of the application environment 2

3 own homegrown monitor sets, SAP default sets or the Tivoli Expert Monitor set. Benefits include: Manage your mysap.com landscape with context-sensitive tasks. Integration of mysap applicationspecific data in the overall application monitoring Data consistency and data synchronization between R/3, mysap applications and Tivoli software Out-of-the-box functionality through predefined task libraries and bestpractice resource models Quick correlation capabilities for mysap application and e-infrastructure data through Tivoli Enterprise Console Trigger important activities from the command line for high-volume configuration management Resolve problems quickly through strong control of the essential system resources Leverages the CCMS monitoring architecture The mysap.com Proactive Analysis Component adopts a new approach to monitoring that ties Tivoli and SAP management capabilities closer together and leverages their strengths to help provide a highly effective solution for mysap.com. Both events and monitoring metrics are gathered through the monitoring architecture event adapter and the resource models, allowing you to take advantage of your prior investments in the CCMS monitoring architecture. This adapter creates a dynamically configurable interface between the mysap.com Proactive Analysis Component and the CCMS monitor tree infrastructure (part of the monitoring architecture). You can use your Centralized discovery and management for fast deployment Many customers need to quickly adapt their environment to new systems, even if only limited access to target systems exists, such as wide area network lines or multiple customer firewalls. The new centralized management approach allows automatic discovery and management of remote mysap systems without a local Tivoli management agent. If an agent is deployed at a later stage, the full exploitation of management features can be as easy as a mouse click. 3

4 applications, organizations need a more efficient management mode. Using the mysap.com Proactive Analysis Component, a new command line interface allows transparent handling of important object management, administration and distribution operations. This is a logical step forward to handle complex infrastructures in a batch-only mode. Understand the overall health of your mysap applications at a glance. Managing mysap.com interconnectivity reliable communication between your The mysap.com Proactive Analysis mysap systems. It also monitors and Component can help you manage controls the SAP Internet transaction your mysap.com interconnectivity. server the bridge between a It also automatically monitors the traditional R/3 environment and status of Intermediate Documents the Internet. (IDOC) and Application Linking and Enabling connections the foundation for complex R/3 e-business for volume operations New command line interface environments including mysap.com. The sheer number of systems to The mysap.com Proactive Analysis manage and adapt over time can Component comprehensively monitors become a challenge. With control this infrastructure to help provide of potentially hundreds of mysap Information for fast problem resolution The mysap.com Proactive Analysis Component helps provide in-depth coverage of Syslog, IDOC, CCMS and infrastructure, helping create fast problem resolution. Standard task libraries further support the empowerment of your help desk and first-level organization. A growing number of components makes it crucial to have SAP and non-sap data correlated and analyzed quickly to help maintain application performance and integrity. The mysap.com Proactive Analysis Component can help give you greater control of your mysap operation. Proactive Analysis Component in detail: Siebel ebusiness Applications Component can help you achieve high availability and performance of Siebel ebusiness Applications. 4

5 help you achieve easy deployment, significant return on investment and rapid time to value. Centralized Tivoli management view of your Siebel environment Sophisticated monitoring leverages both system and Siebel application metrics Component leverages the wellestablished Tivoli management infrastructure and Tivoli Monitoring to provide easily customizable and extensible monitoring capabilities. Component leverages both system metrics (such as CPU and memory utilization) and the underlying Siebel Server Manager interface to provide a complete monitoring perspective. In-depth and best-practices Siebel monitoring Component enables discovery and monitoring of the health and status of Siebel application servers, gateway name servers and connection brokers with automated recovery action capability. Industry best-practices monitoring of Siebel servers is provided down to the Siebel component and task level and implemented as easily customizable resource models. Resource models monitor availability as well as CPU and memory usage of Siebel servers and Siebel components. There is a resource model to monitor the number of tasks for specified Siebel components, and other resource models are provided that monitor Siebel log file directory and file system usage. Increased availability and performance of Siebel applications can translate to improved user satisfaction and productivity, potentially resulting in increased customer loyalty and revenue. The out-of-the-box bestpractices monitoring capabilities can Centralized administration and execution of operational tasks Component enables you to securely perform Siebel administrative and operational tasks across multiple Siebel applications from a centralized Tivoli management console. By automating routine tasks and providing centralized administration, the Siebel Proactive Analysis Component can help reduce the administrative time, cost and resources required to manage the Siebel environment. 5

6 Automated event forwarding and management Component provides prebuilt adapters for the Siebel server and component broker log files that enable automated and secure problem notification. Rules-based automated event management capabilities include event filtering, forwarding, correlation and automated responses. Understand the overall health of your Siebel ebusiness Applications at a glance. Integration with Tivoli portfolio to manage your complete Siebel environment Component supports other Tivoli management offerings, allowing centralized and integrated management of the complete Siebel environment, including Web infrastructure, middleware and back-end databases. 6

7 To learn more For information on Tivoli Monitoring for Applications and integrated solutions from IBM, contact your IBM sales representative or visit info.tivoli.com/availability Tivoli software from IBM An integral part of the comprehensive IBM e-business infrastructure solution, Tivoli technology management software helps traditional enterprises, emerging e-businesses and Internet businesses worldwide maximize their existing and future technology investments. Backed by world-class IBM services, support and research, Tivoli software provides a seamlessly integrated and flexible e-business infrastructure management solution that uses robust security to connect employees, business partners and customers. 7

8 Technical requirements Tivoli prerequisites Tivoli Monitoring 5.1 Tivoli Gateway and Tivoli Management Region Server Microsoft Windows NT 4.0 6a Microsoft Windows 2000 IBM AIX and 5.1 Sun Solaris 2.7, 2.8 Optional components Tivoli Business Systems Manager mysap.com Proactive Analysis Component Application support R/3 Kernel Releases 4.0B, 4.5B, 4.6B, 4.6D, 6.10, 6.20 ITS Releases 4.6x, 6.10, 6.20 SAP BW 2.x, 3.0, SAP APO 3.x, SAP CRM 3.x, mysap Workplace 2.11 Endpoint AIX 4.3.3/5.1, HP-UX 11/11i, Solaris 7/8 Windows NT 4.0 6a, Windows 2000 Linux Distributions with 64bit Kernel 2.4.x and gclib 2.2x (including SuSE 5.x, Red Hat 7.x, zlinux Application monitoring support through centralized management Any SAP OS platform Siebel Proactive Analysis Component Application/OS support Siebel ebusiness Applications 2000 (Version 6.0.x, 6.2.x, 6.3) Copyright IBM Corporation 2002 IBM Corporation Software Group Route 100 Somers, NY U.S.A All Rights Reserved IBM, the e-business logo, the IBM logo, AIX, Tivoli, Tivoli Enterprise and Tivoli Enterprise Console are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries or both. Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States, other countries or both. Sun and Solaris are trademarks of Sun Microsystems, Inc. in the United States, other countries or both. Linux is a registered trademark of Linus Torvalds. Other company, product and service names may be the trademarks or service marks of others. The Tivoli home page on the Internet can be found at ibm.com/tivoli The IBM home page on the Internet can be found at ibm.com Windows NT V4.0 Siebel 6.0.x, 6.2.x, 6.3 AIX Siebel 6.2.x Solaris 2.6 and Solaris 8 Siebel 6.2.x Siebel ebusiness Applications 2001 (Version 7.0) Windows NT 4.0 Windows 2000 Server and Advanced Server SP2 AIX Solaris 8 Language availability Fully enabled for globalization and national language support and available in English, Japanese, Korean, Simplified Chinese, Traditional Chinese, Brazilian Portuguese, French, German, Spanish and Italian G