Move beyond monitoring to holistic management of application performance

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1 Move beyond monitoring to holistic management of application performance IBM SmartCloud Application Performance Management: Actionable insights to minimize issues Highlights Manage critical applications with holistic visibility into dynamic infrastructures, helping to ensure optimal performance, minimal disruptions and superior end-user experience Deliver quality applications faster with support for collaboration between development and operations Maximize density of virtual and cloud environments while ensuring high availability of critical workloads Utilize predictive analytics for forecasting and trending, providing insights into resource demand, capacity and performance to proactively mitigate issues Leverage built-in IBM expertise to guide users to possible root causes and recommended actions Modern business requires modern IT. Business services such as online loan processing, retail e-commerce, management of digital patient healthcare records and automated manufacturing lines need the right applications and infrastructures to make them possible. As businesses deploy new applications whether to support internal processes or to provide revenue-generating services their underlying IT infrastructures grow and become more complex. With the continuous introduction of new services and an ever-expanding network to support those services, the complexity of the IT infrastructure increases. IT now needs to manage legacy and modern applications on heterogeneous platforms, handle the complexity of composite applications and transactions, and support the move to increasingly dynamic infrastructures such as highly virtualized and cloud environments. Knowing what s going on inside these complex environments can be a huge challenge and requires moving beyond basic resource monitoring to holistic application performance management. IBM SmartCloud Application Performance Management is designed to intelligently manage traditional IT, virtualized, cloud and hybrid environments. delivers holistic visibility and management capabilities to address needs that range from critical applications management to underlying heterogeneous application infrastructure management. This single offering addresses

2 today s challenges in managing a broad array of application and IT infrastructures, including service-oriented architecture and cloud environments, e-commerce platforms, packaged applications such as SAP, and custom J2EE applications, to name a few. IBM provides end-to-end management across all major platforms spanned by today s critical applications, including x86/microsoft, AIX /Linux and mainframe environments. Rapidly changing shared environments require evolved management solutions Composite application management is no simple feat and as cloud momentum increases and cloud architectures are increasingly adopted, it s only getting more complex. You can get a sense of the difficulty of optimizing composite applications by considering the complex array of resources and systems they typically involve. If an application involves five systems, six databases and various instances of runtime Java applications, how quickly can you pinpoint performance issues when they occur? Bottlenecks could stem from any number of potential root causes. And when different IT domains are managed by different managers or entire teams, pursuing crossteam collaboration to resolve application performance issues can itself be a challenge. With the advent of private cloud architectures, management becomes still more complex. In theory, clouds leverage fluid resource allocation and dynamic virtual server creation automatically, via policies, to support the highest levels of application and service availability. In practice, the fact that new servers are continually being created and eliminated in a cloud and that resources are being allocated in a manner difficult to predict in advance makes application performance management even more challenging than it is in conventional architectures. Application performance management in cloud environments Discovery End-user experience Transaction tracking Diagnostics Analytics Visibility into components of composite applications speeds problem resolution End-user monitoring to ensure SLA compliance Rapid problem isolation through transaction path analysis Shared data and common services Isolates performance issues to root cause, accelerates repair process and minimizes business impact Trends and patterns of application performance reduce outages and improve business performance Capacity analytics and planning optimize workloads and saves costs Understand end-user experience Optimize performance Determine root cause Follow changing workloads Discover application components Visibility across hybrid environments Mobile devices and smart endpoints Highly virtualized applications, storage and networks Private, public and hybrid clouds provides the integrated capabilities necessary to visualize, control and optimize mission-critical applications. 2

3 In shared environments, resource monitoring is not sufficient to provide holistic application management and to ensure a strong user experience. What is needed is a broad array of integrated capabilities, seamlessly working together. IT operations teams need capabilities that can simplify and clarify exactly what s happening as composite applications execute in a cloud, provide the necessary information to keep composite applications running smoothly and present this information through customizable dashboards that provide the most straightforward, intuitive depiction possible of key data and performance metrics. IBM SmartCloud Application Performance Management has capabilities that can do all of this and more. Five key capabilities include: Diagnostics Analytics Application performance management Discovery End user monitoring Discovery: Gain visibility into application components and speed problem resolution. IBM SmartCloud Application Performance Management helps operations teams quickly identify composite application components and automatically map transaction topology to identify problems and speed resolution. End-user experience monitoring: Tracks end-user experience across heterogeneous environments and helps ensure SLA compliance, non-invasively. Now, operations teams can better understand how the application looks and works from the end-user perspective, so that the user experience can be optimized accordingly. The solution is simple to deploy, completely non-invasive and can even extend to applications running on mobile devices. Transaction tracking: Quickly identifies and isolates performance problems. Administrators can step through the logical sequence by which the composite application works across variable paths, virtual and cloud environments during a business transaction. The solution supports both agent and agentless technologies. Agentless tracking enables users to rapidly deploy transaction-tracking capabilities across the entire IT infrastructure for critical applications and services. As users decide they want deeper information for certain key IT resources, they can selectively deploy agents to provide even more data. Moreover, new impact-analysis dashboards easily pinpoint users affected by the failed transaction. Transaction tracking integrates five dimensions into a single, holistic solution. Diagnostics: Facilitates diagnosis and repair of application performance issues. IBM SmartCloud Application Performance Management helps determine the performance issue and root cause, and then accelerates the repair process to minimize business impact. Analytics: Predictive analytics and capacity planning for proactive management. Forecasting, trending and capacity analytics provided by IBM SmartCloud Application Performance Management help reduce outages, improve performance and optimize utilization. 3

4 provides out-of-the-box key performance indicator dashboards, an enhanced UI available on ipads and iphones, and built-in expert guidance to simplify issue-handling. Together, these capabilities can simplify and clarify exactly what s happening as composite applications execute in complex, shared IT environments and can allow organizations to better capitalize on the full promise and economic benefits of virtualization and cloud. By giving organizations the information they need to keep composite applications running smoothly, enables organizations to improve application performance while reducing management costs, enhancing IT resource utilization and minimizing risks. For added value, the tight integration between and related service management solutions in areas such as service desk, provisioning, change management, network management and storage enables organizations to build a truly end-to-end management solution. For example, the seamless integration with IBM Rational development and test solutions enables a strong collaborative relationship between development and operations teams. Production data can then be 4

5 utilized in test environments for more realistic pre-deployment application testing, which leads to minimized application rollbacks. Simplifying application performance management Although application performance management is becoming increasingly difficult in complex, shared environments, this doesn t mean that the solutions supporting it should be difficult to use. IBM SmartCloud Application Performance Management includes advanced user dashboards designed to provide a straightforward, intuitive depiction of key data and performance metrics. It s through these metrics that operations teams and subject matter experts can drill down into performance details, discovering and researching issues quickly, easily and cost-effectively. In addition to numerous out-of-the-box dashboards, provides easily customizable dashboards that can be quickly altered for the unique needs of a particular job role or even quickly updated for a current critical situation. Even more impressive is the fact that these dashboards are supported on a variety of devices, meaning that operations or subject matter experts can conduct management functions using not only a desktop or laptop, but also a mobile device such as an ipad or iphone enabling them to ensure optimal application performance using IBM SmartCloud Application Performance Management capabilities whenever and wherever they are needed. Why IBM? For organizations hoping to reap the economic and performance benefits promised by virtual and cloud-based computing, it is increasingly important that they carefully consider the solution they will use to manage application performance in the cloud. Such care is more important now than ever before because as IT environments evolve, operations teams face new application management challenges that simply cannot be met by resource monitoring and limited-platform application performance management solutions. IBM SmartCloud Application Performance Management is the clear choice, as the IT evolution continues toward shared infrastructures that are increasingly built on heterogeneous platforms selected for their unique, workload-optimized strengths. For more information To learn more about IBM SmartCloud Application Performance Management, contact your IBM representative or IBM Business Partner or visit: ibm.com/tivoli/apm Additionally, IBM Global Financing can help you acquire the software capabilities that your business needs in the most costeffective and strategic way possible. We ll partner with creditqualified clients to customize a financing solution to suit your business and development goals, enable effective cash management, and improve your total cost of ownership. Fund your critical IT investment and propel your business forward with IBM Global Financing. For more information, visit: ibm.com/financing 5

6 Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY Produced in the United States of America June 2012 IBM, the IBM logo, ibm.com, AIX, Rational, and SmartCloud are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at Copyright and trademark information at ibm.com/legal/copytrade.shtml Linux is a registered trademark of Linus Torvalds in the United States, other countries or both. Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON- INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. Please Recycle TIS14114-USEN-00