THE ETHICS HELPLINE Worldwide Dialing Instructions April 2012



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COUNTRY DIALING INSTRUCTIONS US, Canada and Virgin Islands The Ethics Helpline is always available, 24/7/365 888 478 6858 (Dialing instructions for other jurisdictions follow) Coming soon internet reporting form for ethics and compliance issues CALL EARLY, CALL OFTEN. AN OUNCE OF PREVENTION IS BETTER THAN A WORLD OF CURE Argentina 0800 444 4740 Argentina NOTE: Service is available from mobile phones Australia 2 800 28 0650 Australia NOTE: Service is available from mobile phones Austria 888 478 6858 Austria Primary language: German. From an outside line dial the for your 0 800 200 288 Austria(Telekom Austria) 478 6858 & to press 1 if correct to begin German language. Note: available from mobile phones Belgium 0800 7 7650 Belgium Primary language: Dutch. NOTE: Service is not available from mobile phones or pay phones Brazil 0800 892 1663 Brazil Primary language: Brazilian Portuguese. NOTE: While service is available from Mobile phones, the Telephone Administration may restrict the use of toll free numbers for certain applications such as resale, prepaid cards, calling cards, call back purposes or third country Bulgaria 888 478 6858 Bulgaria Primary language: Bulgarian. From an outside line dial the for your

Chile Colombia Czech Republic Denmark Egypt France Germany 00 800 0010 Bulgaria 478 6858 & to press 1 if correct to begin Bulgarian language. This service may not be available from public phones in all locations. 1230 020 5601 Chile Primary language: Spanish NOTE: Service is not available from mobile phones. Public phones require a coin or card deposit. 01 800 5 1 81756 Columbia NOTE: Service is available from mobile phones. 800 143 874 Czech Republic Primary language: Czech. NOTE: The Telephone Administration may restrict the use of toll free numbers for certain applications such as resale, prepaid cards, calling cards, call back purposes or third country 80 887004 Denmark Primary language: Danish. NOTE: Service is not available from mobile phones or pay phones. 888 478 6858 Egypt Primary language: Arabic. From an outside line dial the for your 2510 0200 (Cairo) 02 2510 0200 (Outside Cairo) 478 6858 & to press 1 if correct to begin Arabic language. Public phones require coin or card deposit 0800 91 9282 France Primary language: French. NOTE: Service is available from mobile phones.

0800 182 1283 Germany Primary language: German. NOTE: Service is not available from mobile phones or pay phones. Greece Hong Kong Hungary India Ireland 00 800 11 0024740 Greece Primary language: Greek. NOTE: Service is not available from mobile phones. Public phones require a coin or card deposit. 800 96 7199 Hong Kong Primary language: Mandarin. NOTE: Service is available from mobile phones. 06 800 19 519 Hungary Primary language: Hungarian. NOTE: Only limited service available from mobile phones. Public phones require a coin or card deposit. 888 478 6858 India Primary language: Hindi. From an outside line dial the for your 000 117 India (Bharti) 478 6858 & to press 1 if correct to begin Hindi language. Only available from phones allowing international access, not available from public phones 888 478 6858 Ireland From an outside line dial the for your 1 800 550 000 Ireland (EIRCOM) 478 6858 & to press 1 if correct to begin. From Northern Ireland, use UK access codes. Available from mobile phones.

Italy Luxembourg Mexico Morocco Netherlands New Zealand Peru 800 789971 Italy Primary language: Italian. 8002 7133 Luxembourg Primary language: German. NOTE: Service available from mobile phones. Public phones require a coin or card deposit. 001 888 478 6858 Mexico NOTE: Phone must have international access. A per call surcharge is paid by caller. 888 478 6858 Morocco Primary language: Arabic. From an outside line dial the for your 002 11 0011 Morocco 478 6858 & to press 1 if correct to begin Arabic language. 888 478 6858 Netherlands Primary language: Dutch. From an outside line dial the for your 0800 022 9111 Netherlands (SNT Connect) The call will be answered in Dutch. To continue your call in another language: Public phones require coin or card deposit. 0 800 45 2584 New Zealand NOTE: Service not available from mobile phones. Public phones require a coin or card deposit. 0800 77 452 Peru

Poland Romania Singapore Spain Sweden Switzerland Thailand NOTE: Service not available from mobile phones and may not be available from public phones. 00 800 111 1958 Poland Primary language: Polish. NOTE: Phones must have international access. Service available from mobile phones, but will required a per call surcharge paid by caller. Public phones require a coin or card deposit. 888 478 6858 Romania Primary language: Romanian. From an outside line dial the for your 0808 03 4288 Romania (Romtelecom) 478 6858 & to press 1 if correct to begin Romanian language. Public phones require coin or card deposit. 800 110 1886 Singapore Primary language: Arabic. NOTE: Service available from mobile phones. The Telephone Administration may restrict the use of toll free numbers for certain applications such as resale, prepaid cards, calling cards, call back purposes or third country. 900 99 1289 Spain NOTE: Service not available from mobile phones. 020 79 5881 Sweden Primary language: Swedish. NOTE: Service not available from mobile phones. Public phones require a coin or card deposit. 0800 89 7202 Switzerland Primary language: French. NOTE: Service not available from mobile phones or pay phones. 001 800 11 0024740 Thailand Primary language: Thai. NOTE: Phones must have international access. Service available from

Ukraine United Kingdom Helpline for all other countries mobile phones. Service not available from public phones. The Telephone Administration may restrict the use of toll free numbers for certain applications such as resale, prepaid cards, calling cards, call back purposes or third country. 888 478 6858 Ukraine Primary language: Ukranian. From an outside line dial the for your 0 (wait for second dial tone) Then, dial 00 11 478 6858 & to press 1 if correct to begin Ukranian language. May not be available from every phone. 0808 234 5389 United Kingdom NOTE: While service is available from mobile phones, it is not available from pay phones. Follow below Reverse Charge Dialing Instructions: If your country is not listed, follow these instructions to reach the CWT Hotline: 1. Dial your local telephone operator and say that you would like to place a reverse charge call to the following number in the United States: 770 776 5679 2. When the operator asks for your name, you may give your name or if you prefer to remain anonymous say "CWT" is your name. 3. A representative from The Network, a third party ethics reporting provider, will accept the reverse charge call and take your report. 4.