Enterprise Business and Information Architect Resume Rachael Greaves STLP Principal Consultant August 2014 Contents: Professional Skills Summary of Experience Education and Training Security Clearance Employment History Resume Rachael Greaves August 2014 Page 1 of 9
Rachael GREAVES Principal Consultant Enterprise Information Management Professional Skills Rachael is an experienced senior Enterprise Analyst and Project Manager, and has led multiple successful initiatives in Federal Government and large scale corporate environments. Rachael s key experience is in enterprise information management projects, including Identity and Access Management Online Collaboration and Conferencing Enterprise Content and Record Management Information Architecture and Lifecycle Management Information Governance, Policy, Strategy and Control Rachael s key professional skills include Project, Program and BAU team management Enterprise Analysis including strategic benefits planning and management Business Analysis including process, policy, cost, risk, capability and compliance analysis Systems analysis including functional requirements, ICT design and ICT development Systems architecture, design and development Organisational change management and change control Organisational redesign and improvement ICT and business strategy and governance development Internal audit and performance assurance Large scale business process reengineering Communications and training strategy, design, development and delivery Test strategy, design, development, management and reporting Pre-sales, sales, channel management and business development Rachael s demonstrated technology expertise extends to MOSS 2007, SharePoint 2010 and 2013 (including OOTB compliant EDRMS development) RecordPoint, TRIM, DM5, Objective, Colligo, InMailX Nintex and K2 BlackPoint Microsoft Office Communicator Services and Lync 2010 and 2013 Forefront Identity Manager (FIM) and enterprise Finance, HR and service lifecycle management systems Microsoft Office 2007, 2010 and 2013 (SOE Development) Microsoft Active Directory; SCCM; SCOM Storage, network and server platform technologies Resume Rachael Greaves August 2014 Page 2 of 9
Summary of Experience Position Company Timeframe Consultant Architect (STLP) Department of Defence AGSVA July 2014 Current Consultant Architect (STLP) Child Abuse Royal Commission February 2014 Current Consultant Architect (STLP) ASG Group/Tax Practitioners Board February 2014 Current Consultant Information Architect (STLP) Consultant Enterprise Architect (STLP) ActewAGL Lockheed Martin Australia Ltd/Australian Taxation Office May 2013 Current March 2013 Current Principal Consultant (STLP) Department of Foreign Affairs and Trade July 2013 February 2014 Consultant Enterprise Architect (STLP) Consultant Information Architect (STLP) Solution Architect and Project Manager Enterprise Architect and Project Manager Murray-Darling Basin Authority October 2013 February 2014 ACT Government May 2013 December 2013 University of Canberra November 2010 May 2013 Attorney-General s Department July 2010 November 2012 Senior Business Analyst Austrade November 2009 June 2010 Business Analyst and Project Manager Business Analyst, and Project Manager Junior Channel Manager; Project Manager and BA Department of Defence (SOE Program, CIOG) Australian Communications and Media Authority (via Dialog Consulting) Hitachi Data Systems April 2008 November 2010 December 2007 April 2008 December 2006 September 2007 Certifications Certified Information Professional AIIM SharePoint Specialist AIIM ITIL v3 (2011) Foundation PRINCE2 Practitioner PRINCE2 Foundation Education and Training Bachelor of Arts, Honours in Classics, Australian National University, Canberra (2004) SharePoint: Building and Developing Solutions SharePoint K2 BlackPoint Workflow Tool Resume Rachael Greaves August 2014 Page 3 of 9
Security Clearance: Australian citizen holding current Commonwealth Government security clearances at Baseline (issued by AGSVA) and Protected (issued by Attorney-Generals Department). Previous Restricted and Secret clearances at Department of Defence (Negative Vet 1 currently inactive and able to be reactivated on request by Agency). Employment History Department of Defence AGSVA Information Management Specialist July 2014 to current IM specialst consulting for Australian Government Security Vetting Agency (Defence Security Authority) Information architecture and lifecycle management recommendations Information and Records Management framework, strategy, policy and procedures Integration of collaboration and RM platforms (ObjectPoint) IM Training Strategy and Plan Digitisation Strategy and Plan for ~81M pages ASG Group/Tax Practitioners Board Business and Information Architect February 2014 to current SharePoint 2013 EDRMS solution (cloud environment) Analysis and Design of a records management framework (strategy, policy and BCS) Analysis and design fo a SharePoint EDRMS solution to support the framework SharePoint 2013 integration with the external imis system Implementation and support of a compliant SharePoint 2013 EDRMS with required business workflows Royal Commission into Institutional Responses to Child Sexual Abuse Business and Information Architect February 2014 to current SharePoint 2013 EDRMS solution (on premises environment) Analysis and Design of a records management framework (strategy, policy and BCS) Analysis and design fo a SharePoint EDRMS solution to support the framework SharePoint 2013 integration with the internal case management system Implementation and support of a compliant SharePoint 2013 EDRMS with required business workflows Lockheed Martin Australia Ltd/Australian Taxation Office Business and Information Architect March 2013 to current SharePoint 2007 to 2010 Upgrade, with applications and data migration Developing detailed Requirements, Business, Data and Application Architectures Configuring SharePoint 2010 in all environments to support 25,000 users Developing SharePoint Training and Communications plans Developing a SharePoint upgrade roadmap and governance plan Delivering SharePoint training and managing formal transition into service Resume Rachael Greaves August 2014 Page 4 of 9
End-to-End Views Program Dashboard and Business Data Services for Australian Taxation Office (ATO), displaying multi-vendor service oriented health, statistics and reports for business and ICT users BI collection, analysis and presentation Master Data Management and ETL Report Design and Delivery Usability Design and Delivery Access Control and CIA Management Business, Information and Applications Architecture Mobile Device Management and Paperless Meetings for ATO executive (SharePoint and ios) Usability Design and Delivery Training and Standard Operating Procedures Business, Information and Applications Architecture ActewAGL Information Architect May 2013 to current SharePoint 2010 and RecordPoint implementation: provision of SharePoint Consultancy Services to develop, test and deploy the ActewAGL SharePoint based AIMS Platform. Development of AIMS SharePoint 2010 environment Configuration of IAM controls Configuration of FAST Search indexing profiles Provision of artefacts pertaining to SharePoint and FAST Search builds, including annotated code/scripts for each deployment stage, and administration guides Development of business and systems governance and strategic roadmap Architecture and design of Colligo, RecordPoint and SharePoint 2010 integration solution Murray-Darling Basin Authority October 2013 to February 2014 Enterprise Architect Enterprise analysis with business and information architecture services for the MDBA to analyse and scope a solution for management of the performance management, planning and reporting lifecycle. Design of integration with SharePoint, Finance1, Trim, Exchange, Microsoft Office, Access and multiple point solutions. Development of a Business Case Development of a solution options analysis and resulting recommendation Development of a benefits realisation plan Development of a detailed requirements specification including business architecture, information architecture, applications architecture, systems architecture and interface design Department of Foreign Affairs and Trade July 2013 to February 2014 Principal Consultant SharePoint 2010 website and web content management deployment: provision of SharePoint Consultancy Services to develop and deliver training and education services. Development of Training Needs Analysis Development of Training Plan Resume Rachael Greaves August 2014 Page 5 of 9
Development and delivery of scenario based lesson plans Development and delivery of elearning and online training materials for users and administrators ACT Government May 2013 to December 2013 Information Architect SharePoint 2010 EDRMS. SharePoint User Experience Consultation to design and build a usable, intuitive, accessible and process-driven Knowledge Portal and Intranet for content management on SharePoint 2010. Development of fully compliant EDRMS out of the box (configuration only) in SharePoint 2010 standalone (without supporting records management solution such as Trim or RecordPoint). Project Control Requirements Specification o Business, data, application and systems architectures o Requirements Catalogue o Interface Design Design and Development o Design Prototype o Detailed Design Specification Testing (unit, interoperability and UAT) Implementation o User interface o Records management disposition workflows o Content approval workflows o Security and administrative controls Training o Administration and Support Guide o Knowledge Transfer to the SSICT SharePoint Services Team University of Canberra February 2013 to May 2013 Solutions Architect and Project Manager Following on from the November 20102 - February 2013 engagement developing the business and functional requirements catalogues and High Level Architecture and Design for the University, I was engaged to: Formally initiate the IDM Project (including establishing the Project Team and Board, development of all Project Control documents, and creation of a Revised Business Case, Product Descriptions, Work Packages, Phased Budget and Phase Plans) Run a Request for Information (RFI) process to identify a preferred technology platform to satisfy the requirements and High Level Design Run a Request for Quotation (RFQ) process to identify a preferred solution implementation SME Develop an Architecture Vision, Business Architecture and Implementation Approach in preparation for handover to the Execution team. University of Canberra November 2012 to February 2013 Enterprise Architect Identity and Access Management Analysis o Assessment of the current state of IAM processes, systems and governance o Determination of high level business drivers and measurable objectives o Determination of business and functional requirements o Undertaking solution options and gap analysis for various IAM solutions against requirements Resume Rachael Greaves August 2014 Page 6 of 9
o o Producing a Business Requirements Register, traceable to a Functional Requirements Register Producing a suite of target state process diagrams for IAM business workflows (including onboarding, management and offboarding) Identity and Access Management Design o Developing a scalable, solution-agnostic IAM Architecture and Conceptual Design Document (including constraints and design principles; data model and data flow design; identity management controls; and access management controls) for lifecycle management of UC s enterprise content, based on the Business Requirements Register. Attorney-General s Department July 2010 to November 2012 Enterprise Architect and Project Manager Enterprise Analyst for organisational initiatives including o Redesign of Information Division structural and functional organisational architecture o Development of performance and assurance management plan for Information Division Project Manager and Senior Analyst for technology initiatives including o SharePoint 2010 implementation o Web Publishing transition from Lotus Domino to SharePoint 2010 o Online Collaboration implementation on SharePoint 2010 o Transition of bespoke applications from Domino to SharePoint 2010/.NET o OneTrack department-wide priority reporting tool development in SharePoint 2010 o Forefront Identity Manager for IAM, single sign-on and self-service password reset o Lync 2010 implementation including conferencing o Corporate Directory redevelopment from Lotus Domino to SharePoint 2010 o Microsoft Team Foundation Server and Test Professional implementation o Enterprise records management activity using SharePoint 2010 and RecordPoint and Trim o Active Directory remediation and SCCM upgrade o Cessation business process reengineering and offboarding automation o External collaboration authentication using federated services o Wave 15 upgrade including SharePoint 2013, Lync 2013, Office 2013 and IE 10 o elearning implementation including Learning and Development strategy and LMS Austrade November 2009 to June 2010 Senior Business Analyst Lead Business Analysis and architecture for technology initiatives including o Service Monitoring o SCCM o MOSS 2007 collaboration o Video Conferencing o SAP o Reporting Lead Business Analysis and architecture for business initiatives including o transfer of Australian Education International (AEI) marketing and promotion functions from DEEWR to Austrade o implementation of Gershon ICT cost savings requirements as per the AGIMO Work Plan and Strategy o integration of Indian offices, clients and customers into the Austrade portfolio Resume Rachael Greaves August 2014 Page 7 of 9
o revision of the Change and Release management processes, policies and procedures Business Development for Business Analysis including processes, artefacts and procedures Program analysis for ICT roadmap and strategy including approaches to market and tender evaluation for major corporate assets Department of Defence April 2008 to November 2009 SharePoint Business Analyst and Project Manager Project Management o Microsoft Office SharePoint Server 2007 (MOSS 07) development project o Multiple MOSS 07 automated workflow and template project o Nintex and BlackPoint development and implementation projects o MOSS 07 and Project Server reporting project o MOSS 07 Team Site development activity o Standard Operating Environment upgrade project o Web Based Application / Defence Approved Software List audit activity o EDRMS and MOSS 07 version control implementation activity Business Analysis o Domain Properties, Business Rule and Current Process definition using stakeholder participation, focus groups, data flow diagrams and user scenarios o Target Process Requirements Modelling for automated MOSS 07 workflows using Agile Object Oriented Analysis (slim and iterative UML 2.0 State, Class, Activity and Use Case diagrams) o Problem Root Cause Analysis for MOSS 07 workflow Projects (using Cause Mapping) o Design of MOSS 07 Forms, Field Maps, Email Web Services, Web Parts and Lists based on discovered and documented business and system requirements and rules o Design of MOSS 07 Nintex automated workflows based on business requirements o Development of detailed Product Breakdown Structures, Descriptions and Flow Diagrams for business improvement and application upgrade projects o Coordination and chairing of Risk Identification and Analysis workshops and development of Risk Engagement Strategies o Development of PRINCE2 based Stakeholder Management Strategies o Documentation of Change and Configuration Management processes and improvements o Development of Training Needs Analyses, Product Breakdown Structures and Training Plans o Development of User Guides, Task Cards and Standard Operating Procedure documents o Development of Test Plans, Scripts, Reports and Results o Undertaking functional and non-functional testing of applications for the projects and development of post-test recommendations o Quality Management including: Quality Plans in accordance with PRINCE2 methodology; Product Descriptions and Quality criteria, and definition of scope; and prevention and management of process-and-output-based scope creep using change control techniques. o Financial Management including: funds available and cost to date against scheduled deliverables and plans; Project actuals, commitments and forecast control; Purchase Order (PO) drafting, progressing and management; and alignment of Work Orders, Invoices, Timesheeting and Deliverables, and resolution of variances o Change and Implementation Management including: System Security Design Documents and management of the approval process; and development and progression of Change Requests Resume Rachael Greaves August 2014 Page 8 of 9
Australian Communications and Media Authority December 2007 to April 2008 Business Analysis and Design Consultant Business Analysis o Undertook Current Process Mapping using stakeholder interview, policy study and problem Root Cause Analysis research techniques o Undertook Requirements and Gap Analysis and Target Process Documentation and Design for new business processes o Undertook Gap Analysis for new COTS enterprise workflow-management software system o Applied UML 2.0 and developed OOA process mapping templates and standards for the Project o Undertook planning, scheduling, reporting, risk/issue management and financial management o Managed the outputs and activities of five other Business Analysts Enterprise Analysis o Undertook Business Analysis at the executive, strategic level of the department to ensure recommendations for future systems aligned with its long term ebusiness/management goals o Analysed and recommended a new methodology (MeNtOR) to support the program o Developed and controlled the Agile methodology, documentation and approach for the Program Hitachi Data Systems December 2006 to September 2007 Junior Federal Channel Manager Channel Management o Initiated and programmed an ongoing development schedule for the Alphawest/Optus partnership, designed to streamline joint process, more clearly define shared roles and responsibilities, and result in increased ROI by targeting a more specialised market with a specified go-to-market plan o Undertook target market research and identification, market readiness analysis and development of Gap Fulfilment strategies o Liaised with Leaders of Business in Alphawest and Optus to develop a joint Business Plan incorporating collation and interpretation of cross-organizational data on sales and revenue history; analysis of viability and applicability of rebate programs o Undertook the first financial analysis and planning of all customer and reseller revenue in the previous two financial years, for use in the Federal Strategy, and analysed and mapped existing revenue data for incorporation into channel and internal Annual Plans o Developed a strategic plan for the reseller business, managing Channel Alignment in the business as a whole; Market Mapping procedures; Whole Product Integration frameworks; Partner Selection protocols; Partner Revenue Readiness development plans; Partner Program details; and Sales Productivity deliverables o Developed an Excel-based management system for pipeline, dashboard and order processing to track all opportunities from pre to post sales, linked dynamically to Opportunity Sheets Pre-sales and Sales o Developed competitive Business Cases for pricing approval o Managed sales through the pipeline from identification to delivery o Coordinated reviews of accounts with channel partners, as well as win/loss evaluations. Resume Rachael Greaves August 2014 Page 9 of 9