Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB
|
|
- Monica Glenn
- 4 years ago
- Views:
Transcription
1 Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB 1
2 1. Service Description Blue Fire is a Digital and IT Practice focused on supplying individuals and teams to help organisation s address Digital and Technology challenges. We are an industry-connected team of business consultants, CTO s, CDO s and top tier recruitment professionals who have combined cross industry methodologies and techniques to create something a bit special. We re all about practical consultancy i.e. actually getting the job done. We have proven delivery experience working for some of the world s most successful businesses in sectors spanning, Central and Local Government, Construction, Facilities Management, Pharmaceutical, Insurance, Technology, IT Resellers, Rail and Consultancy. Our Consultant s can be provided as a professional service based upon specific outcomes that we help you define or as day rate Consultants fulfilling tasks that you have pre-defined. 2
3 Specialist Cloud Business Analysis Project Specification & Selection Design and Development Design Authority Transition Management Onboarding Service Integration & Management Service Integration & Management Service Management Enterprise Architecture Software Support Helpdesk Project Management, Programme Management & Governance Strategic Placements Chief Technology Officer/Chief Digital Officer Digital (Business Partners, Business Analysis, UX, Developers, Service Managers) Transformation & Change 3
4 2. Service Definition 2.1 Q-LOT4: Specialist Cloud Business Analysis Bluefire provides Consultant s who carry out Requirements analysis, process and data modelling, issue and risk management and have expertise in Business Process re-engineering for the move from paper to Digital processes Project Specification & Selection Blue Fire s Consultant s will scope artifacts, product roadmaps, review technical architecture, risk profile and estimated both costs and provide a timeline. The outputs of this service are suitable for informing business case decisions. This approach is in-line with recent moves to encourage Agile Software Delivery practices in Government and has been employed by programmes seeking alignment with the Digital by Default service standard Design and Development Bluefire s application development and enhancement service incorporates the full Software Development Lifecycle. Our consultants are skilled in: Technical architecture and solution design, including Service Oriented Architecture (SOA) principles Physical infrastructure design Application and interface design Application Development Release and Test Design/Management System implementation/integration 4
5 2.1.4 Design Authority Our Consultant s will develop and apply business controls and governance over a transformation project from an architecture and design viewpoint. We use proven methodologies, including TOGAF and apply business controls and governance over the transformation project from architecture, design and services perspectives. Architectural practices include Enterprise Architecture, Solution Architecture, Infrastructure Architecture, Application Strategy, Service Design and System Selection & Procurement Transition Management Bluefire understands that transition can occur in a number of situations and our experience of this activity encompasses a broad spectrum of scenarios: Transition from an incumbent supplier to a new service Transition from project to a Live service Transition from legacy servers to the Cloud Cloud migrations from one infrastructure to another Bluefire uses consultants with Prince 2 Project Management, MSP Programme Management and ITIL Service Management principles in order to deliver successful transitions for our customers Onboarding Bluefire have proven capability and track record in developing and providing on-boarding services (as well as off-boarding) in line with best practice as defined by ITIL. We tailor existing systems and process to meet client specific needs to ensure the transition of teams and individuals along Service Integration & Management Government ICT Strategy is driving a change to the way public sector organisation s procure and support ICT services. The SIAM model disaggregates traditional Prime Supplier ICT service delivery into a multi-sourced vendor or Tower model. Smaller procurements drive down cost and move away from monolithic outsourced arrangements. 5
6 Our SIAM services cover: A Service Model design which will underpin your Tower Model. It captures, defines and categorises the services and dependencies that describe your T.O.M (Target Operating Model) Undertake a Service Discovery which allows you to capture and model your baseline service estate, not only to manage costs, but also to ensure that services are allocated across towers are weighted accordingly. A Service Performance Framework leverages your service model to define expected performance, measurement criteria and how accountability for service level failures will be apportioned. Service dependencies enable performance targets to be established. A Resource strategy and requirement definition helps you decide which aspects of the supply model will be retained in-house or outsourced. A Capability review and Organisational change allows you to assess your team for the required capabilities your new model demands, identifying gaps and proposing improvement plans. A Procurement Support Service design and architecture provides expertise to help with supplier negotiation and evaluation management. Our SIAM governance, assurance and process definition helps you development the processes and governance models to inform future procurement activity Bluefire have extensive experience in procuring and implementing ITSM Toolsets with hands on knowledge of Service Now, Supportworks, Cherwell and Richmond systems. 6
7 2.2 Q- LOT4: Service Integration & Management Service Management Government ICT Strategy is driving a change to the way public sector organisation s procure and support ICT services. The SIAM model disaggregates traditional Prime Supplier ICT service delivery into a multi-sourced vendor or Tower model. Smaller procurements drive down cost and move away from monolithic outsourced arrangements. Our SIAM services cover: A Service Model design which will underpin your Tower Model. It captures, defines and categorises the services and dependencies that describe your T.O.M (Target Operating Model) Undertake a Service Discovery which allows you to capture and model your baseline service estate, not only to manage costs, but also to ensure that services are allocated across towers are weighted accordingly. A Service Performance Framework leverages your service model to define expected performance, measurement criteria and how accountability for service level failures will be apportioned. Service dependencies enable performance targets to be established. A Resource strategy and requirement definition helps you decide which aspects of the supply model will be retained in-house or outsourced. A Capability review and Organisational change allows you to assess your team for the required capabilities your new model demands, identifying gaps and proposing improvement plans. A Procurement Support Service design and architecture provides expertise to help with supplier negotiation and evaluation management. Our SIAM governance, assurance and process definition helps you development the processes and governance models to inform future procurement activity Bluefire have extensive experience in procuring and implementing ITSM Toolsets with hands on knowledge of Service Now, Supportworks, Cherwell and Richmond systems. 7
8 2.2.2 Enterprise Architecture Our resources use proven methodologies, including TOGAF and apply business controls and governance over the transformation project from architecture, design and services perspectives. Architectural practices include Enterprise Architecture, Solution Architecture, Infrastructure Architecture, Application Strategy, Service Design and System Selection & Procurement Software Support Bluefire provides customisable support and service management for software and technical resources of any nature. Our core services follow ITIL and accordingly cover the spectrum of incident, problem, change, configuration and release management processes Helpdesk Bluefire can provide resources to deliver ITIL compliant Helpdesk/Service desk functions across 1 st /2 nd and 3 rd Line. We have extensive knowledge of undertaking reviews of Service desk functions, implementing new systems and ensuring the cultural change matches the implementation of the 24 ITIL processes Project Management, Programme Management & Governance Programme management provides oversight to portfolios of concurrent projects, with a focus on delivering the agreed strategic business benefits. Our Programme managers work closely with senior client stakeholders, cloud providers, project specification and selection services and project managers to ensure business outcomes are embedded appropriately in projects and work streams. This is achieved through ensuring effective reporting and Governance practices providing a transparent managed programme. Our consultants use a number of different methodologies to achieve this including MSP. 8
9 Project managers provide delivery process management and monitoring. Their focus is on quality, cost discipline, resourcing, risk management, and ensuring successful and timely delivery of projects. They work closely with client business teams, business analysis, delivery teams, deployment and transition teams, and other Cloud providers. They regularly report progress to relevant client's and client governance groups. Our consultants use a number of different methodologies to achieve this including Agile, Waterfall and Prince II. PMO as a Service is a new concept to Bluefire but something a number of our clients have been keen to explore, this is a service where we own the delivery of the PMO, agree the KPI s and an SLA with the client, have awareness over the planned portfolio and take ownership for delivery. 9
10 2.3 Senior Placements CTO/CDO Bluefire have extensive experience in supplying in senior change agents to drive the Government agenda for IT & Digital. We have previously supplied in directly though a number of consultancy routes but have placed a number of key individuals into CTO and CDO roles across Government departments. We believe it is essential to have the right leadership at this top driving this engagement and brings home the ethos of Blue Fire, Digital is about People not just Technology Digital (Business Partners, Business Analysis, UX, Developers, Service Managers) Provision of Digital Consultant s to Government departments and Agencies to achieve Digital by Default Transformation & Change Bluefire have extensive experience in supplying in senior change agents to drive the Government agenda for IT & Digital. We have previously supplied in-directly though a number of consultancy routes but have placed a number of key individuals into Transformation roles across Government departments. We believe it is essential to have the right leadership at this top driving this engagement and brings home the ethos of Blue Fire, Digital is about People not just Technology. 10
Managed Desktop Support Services
managed enterprise technologies Managed Desktop Support Services MET Managed Desktop Support Service Most organisations spend lots of time and money trying to manage complex desktop environments and worrying
ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION.
ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Architecture Services...4 2.1 Enterprise Architecture Services...5 2.2 Solution Architecture Services...6 2.3 Service
Human Resources and Organisational Development. Job No. (Office Use)
ROLE PROFILE Human Resources and Organisational Development Role Profile Job Title Head of Business and Technical Architecture Job No. (Office Use) F27 Grade (Office Use) Directorate Transformation and
ITIL Service Lifecycle Stream
ITIL Lifecycle Stream Syllabus at a Glance Strategy Design Transition Operation Continual Improvement Introduction to service strategy Introduction to service design Introduction to service transition
Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services
Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...
Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open
Cloud Enablement Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part of this
g-cloud Service Description
g-cloud Service Description System Design 4230 Triad Group Plc Huxley House, Weyside Park Catteshall Lane, Godalming, GU7 1XE t: +44 (0)1908 278450 w: www.triad.co.uk e: damien.heffernan@triad.co.uk Triad
ITSM vs EA KAOS 10.3.2014
ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service
Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open
Cloud Enablement Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part
G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification
G-Cloud Service Description Atos: Cloud Professional Services: Requirements Specification Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and
What s New In ITIL V3?
What s New In ITIL V3? George Spalding VP, Global Events Pink Elephant Pink Elephant Leading The Way In IT Management Best Practices The ITIL Books (V2) T h e B u s i n e s s Planning To Implement Service
The Cadence Partnership Service Definition
The Cadence Partnership Service Definition About Cadence The Cadence Partnership is an independent management consultancy, specialising in working with a wide range of organisations, solving complex issues
Growth Through Excellence
Growth Through Excellence Public/Private Cloud Services Service Definition Document G- Cloud 5 REFERENCE NUMBER RM1557v Table of Contents Table of Contents... 3 Executive Summary... 4 About the Company...
Auxilion Service Desk as a Service. Service Desk as a Service. Date January 2015. www.auxilion.com Commercial in Confidence Auxilion 2015 Page 1
Title Service Desk as a Service Date January 2015 www.auxilion.com Commercial in Confidence Auxilion 2015 Page 1 1. Disclaimer All information contained in this document is provided in confidence to the
An example ITIL -based model for effective Service Integration and Management. Kevin Holland. AXELOS.com
An example ITIL -based model for effective Service Integration and Management Kevin Holland AXELOS.com White Paper April 2015 Contents Introduction to Service Integration and Management 4 An example SIAM
Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services
Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4
Ubertas Cloud Services: Service Definition
Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud
g-cloud Service Description
g-cloud Service Description Design Assurance 4060 Triad Group Plc Huxley House, Weyside Park Catteshall Lane, Godalming, GU7 1XE t: +44 (0)1908 278450 w: www.triad.co.uk e: damien.heffernan@triad.co.uk
G-Cloud Service Definition. Atos SI Oracle CRM and CX Services
G-Cloud Service Definition Atos SI Oracle CRM and CX Services Atos SI Oracle CRM and CX Services SCS Atos provides a range of expert Customer Relationship Management (CRM) and Customer Experience (CX)
Log and Refer Service Desk IL0. September 2013
Log and Refer Service Desk IL0 September 2013 TABLE OF CONTENTS 1 Service Overview... 3 2 Why Capgemini?... 5 3 The Capgemini Proposition... 6 3.1 Approach... 7 4 Benefits... 9 4.1 Summary of Proposition...
Enaxis Consulting Overview
Enaxis Consulting Overview MULTI DIMENSIONAL THINKING October 2009 24 Greenway Plaza Ste 1505 Houston TX 77046 713.881.9494 (o) 713.881.9499 (f) Enaxis Overview We offer the quality of a global firm without
g-cloud Service Description
g-cloud Service Description Business Continuity 4090 Triad Group Plc Huxley House, Weyside Park Catteshall Lane, Godalming, GU7 1XE t: +44 (0)1908 278450 w: www.triad.co.uk e: damien.heffernan@triad.co.uk
Financial Services Practice. Bridging the gap between business & technology
Financial Services Practice Bridging the gap between business & technology What we do 02 Purple allows its clients to have a single entity to manage its technology portfolio so that they can focus on achieving
Integrated Management System Implementation (ISO27001/ISO9001/ISO14001)
Service Overview Governance is key to any organisation or Government department wishing to establish a proven and repeatable business formula. How organisations deliver that governance may vary considerably.
UoD IT Job Description
UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management
INSIGHTS. Are some services too important to outsource? Service Integration & Management (SIAM)
INSIGHTS Are some services too important to outsource? Service Integration & Management (SIAM) Summer 2014 Introduction The awareness and presence of Service Integration and Management (SIAM) has grown
Life Cycle Management. Service Offering
Life Cycle Offering What is a Managed? Reply view Business Operations s Provisioning Environment Quality Why a managed service? (1/2) Increasing cost Challenge Reply s answer 30% Source: Gartner 70% Support
Joint ICT Service ICT Strategy 2014-17
Document History Document Location This document is only valid on the day it was printed. The source of the document will be found in (see footer) Revision History Date of this revision: 19 th May 2014
Navigating through the cloud: A case study in opportunities & risks
Navigating through the cloud: A case study in opportunities & risks September 2015 Part of the IT Applications Now and in the Future Theme ACS Conference Canberra 2015 Major Trends Mobility Consumer Creation
Software Asset Management (SAM) and ITIL Service Management - together driving efficiency
Software Asset Management (SAM) and ITIL Service Management - together driving efficiency Ian Preskett MIET C.Eng. MBCS CITP Software Asset Management Consultant ian.preskett@ipassociatesltd.co.uk Agenda
Wirral Council: Job Role Profile HR USE ONLY JOB ROLE PURPOSE
Wirral Council: Job Role Profile Job Role: Service: Reports to: No of Subordinates: Job Role Ref: Job Family: Proposed Grade: Line of Business Manager ICT Services Chief Information Officer 53 HR USE ONLY
INFORMATION TECHNOLOGY SERVICES IT SERVICES PORTFOLIO
INFORMATION TECHNOLOGY SERVICES IT SERVICES PORTFOLIO Updated October 2010 Table of Contents Desktop and Customer Services... 3 Enterprise Application Services... 6 Department Specific Application Services...
Validating Enterprise Systems: A Practical Guide
Table of Contents Validating Enterprise Systems: A Practical Guide Foreword 1 Introduction The Need for Guidance on Compliant Enterprise Systems What is an Enterprise System The Need to Validate Enterprise
g-cloud Service Description
g-cloud Service Description SharePoint Cloud Services 4472 Triad Group Plc Huxley House, Weyside Park Catteshall Lane, Godalming, GU7 1XE t: +44 (0)1908 278450 w: www.triad.co.uk e: damien.heffernan@triad.co.uk
Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools
IT Enterprise Services Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools The freedom and agility which cloud unleashes directly impacts business performance. Cloud productivity
Information Technology Strategic Plan
Information Technology Strategic Plan Delivers solutions that are planned, anticipate the future and valued by customers Introduction Our Information Technology Strategy supports the Corporate Plan by
Current Vacancies. UK & South Africa. This document contains both Permanent & Contract roles.
Current Vacancies UK & South Africa This document contains both Permanent & Contract roles. To apply for any of the roles please email your CV and covering letter: Email: resourcing@ecs.co.uk Or call our
G-Cloud Service Definition. Atos Call Centre Services SCS
G-Cloud Service Definition Atos Call Centre Services SCS Atos Call Centre Services SCS Summary Atos SIAM Service Desk is designed to provide a core part of the SIAM Tower model for ICT delivery. This service
Services Providers. Ivan Soto
SOP s for Managing Application Services Providers Ivan Soto Learning Objectives At the end of this session we will have covered: Types of Managed Services Outsourcing process Quality expectations for Managed
WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101
WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 Prepared by: Phillip Bailey, Service Management Consultant Steve Ingall, Head of Service Management Consultancy 60 Lombard Street London EC3V 9EA
ANNEXURE A. Service Categories and Descriptions 1. IT Management
Service Categories and Descriptions 1. IT Management The ICT Management Services portfolio consists of services traditionally related to the technical or functional governance of an ICT domain, but with
Marval Software Limited. G Cloud iii Framework Service Definition
1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)
Advanced Topics for TOGAF Integrated Management Framework
Instructor: Robert Weisman MSc, PEng, PMP CD Robert.weisman@buildthevision.ca Advanced Topics for TOGAF Integrated Management Framework ROBERT WEISMAN CEO BUILD THE VISION, INC. WWW.BUILDTHEVISION.CA EMAIL:
ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT. Guidelines for candidates who are taking the ICT Infrastructure Examination
ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT Guidelines for candidates who are taking the ICT Infrastructure Examination This qualification is based on ITIL Infrastructure Management as
Proven approaches for Legacy Systems Modernization
Proven approaches for Legacy Systems Modernization Dr. Setrag Khoshafian, Chief Evangelist Agenda: Legacy Modernization Through BPM The Pain Points for Legacy Modernization BPM Suites For Modernizing The
Website (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions
Website (Digital) & Mobile Optimisation 10 April 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 3 Our Approach... 4 Service Management... 5 Pricing... 5 Ordering
CACI Cloud Consulting Services
Index 1. Summary... 3 2. Services provided... 3 2.1. Advisory... 3 2.2. Strategy and Architecture... 4 2.3. Cloud Application Development... 7 2.4. Cloud Service Management... 8 3. Pricing... 10 Page 2
Cloud Business Value. Francis Magann Senior Customer Solutions Architect. 20 th April 2011
Cloud Business Value Francis Magann Senior Customer Solutions Architect 20 th April 2011 Cloud is real Some as High as 40% 71% met or exceeded expectations 24% Experienced Cost Savings 73% use private
Information and Communication Technology
Position Description Position Title: Employment Type: Section: Division: Salary Band: Agreement: Reporting To: Enterprise Architect Full Time fixed term ICT Project Services Information and Communication
Closing date 28/10/2015
Campaign number Q10323 Closing date 28/10/2015 Job Description and Person Specification This job description lists the general tasks, functions and responsibilities of the role below, including the specifications
Service Management and ICT Monitoring and Reporting Advisory and Implementation Services
Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness
Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers
Position Paper Cross-Domain vs. Traditional IT for Providers Joseph Bondi Copyright-2013 All rights reserved. Ni², Ni² logo, other vendors or their logos are trademarks of Network Infrastructure Inventory
SOFTWARE LICENCE MANAGEMENT
SOFTWARE LICENCE MANAGEMENT MANAGING SOFTWARE COMPLIANCE AND COSTS DOESNʼT HAVE TO BE DIFFICULT Software Lifecycle Services from Computacenter Managing software compliance and costs doesnʼt have to be
Kevin Holland Public Sector Service Management Consultant @ITILspecialist. All copyrights acknowledged
Kevin Holland Public Sector Service Management Consultant @ITILspecialist All copyrights acknowledged My credentials 9.5 years as a Service Management Specialist for the in house Service Integrator of
THE SERVICE MANAGEMENT OFFICE
3GAMMAINSIGHTS THE SERVICE MANAGEMENT OFFICE Driving IT performance in the face of rising complexity Luke Croome 1 Delivering IT services efficiently and effectively while managing a multi-vendor environment
SIAM Procurement G-cloud 7 framework
SIAM Procurement G-cloud 7 framework SIAM Procurement Service Definition Document October 2015 Table of contents SIAM procurement 3 1.1 Service overview 3 1.2 Key features 3 1.3 Key business benefits 3
G CLOUD SERVICE DEFINITION
G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com
Guardian365. Managed IT Support Services Suite
Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service
Security Consultants / Security Managed Services
Security Consultants / Security Managed Services Service Definition Document for G-Cloudv7 Services October 2015 Table of Contents Service Overview...3 Our Approach... 3 Features... 3 Benefits... 4 ON-BOARDING
MDM & ENTERPRISE MOBILITY SERVICE DESCRIPTION G-CLOUD 7 OCTOBER 3, 2015
OCTOBER 3, 2015 MDM & ENTERPRISE MOBILITY SERVICE DESCRIPTION G-CLOUD 7 607 Milton Keynes Business Centre Hayley Court, Linford Wood, Milton Keynes. MK14 6gD Table of Contents 1 Introduction 4 1.1 Executive
G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services
G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Methodology & Approach... 4 3. Assets and tools... 5 4. Pricing... 6 5. Contacts...
G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services
G-Cloud Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to support
Free ITIL v.3. Foundation. Exam Sample Paper 3. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass
Free ITIL v.3. Foundation Exam Sample Paper 3 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1 A Service Level Package
G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services
G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to
HOME GROUP LIMITED JOB DESCRIPTION
Ref No: HGL 1 JOB DETAILS HOME GROUP LIMITED JOB DESCRIPTION Job Holder: Job Title: IS Service Desk Manager Reports to: Head of IS Service Management Date: August 2012 2 JOB PURPOSE To lead the IS service
Digital Marketplace Service Description Microsoft Business Intelligence / Data Analytics, design and implementation
Digital Marketplace Service Description Microsoft Business Intelligence / Data Analytics, design and implementation 8 th October 2015 Triad Group Plc Huxley House, Weyside Park Catteshall Lane, Godalming,
Cloud Sourcing G-Cloud 5 Framework
Cloud Sourcing G-Cloud 5 Framework Cloud Sourcing Service Definition Document April 2014 Warnford Court, 29 Throgmorton Street, London, EC2N 2AT T: +44 20 7947 4176 Table of contents 1 Cloud Sourcing 3
Foundation. Summary. ITIL and Services. Services - Delivering value to customers in the form of goods and services - End-to-end Service
ITIL ITIL Foundation Summary ITIL and s Design s - Delivering value to customers in the form of goods and services - End-to-end ITIL Best Practice - Scalable and not prescriptive - Gathered from Users,
SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk
SHAREPOINT SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S SHAREPOINT CAPABILITY Lockheed Martin offers a full end to end service, delivering
The ITIL Foundation Examination
The ITIL Foundation Examination Sample Paper B, version 5.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have
Islamic Relief Worldwide ICT Service Delivery Manager
Islamic Relief Worldwide ICT Service Delivery Manager BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Birmingham Head of ICT Yes PURPOSE OF DIVISION: The Finance and Services Division provides
G-Cloud Service Definition. Atos Data Quality Audit SCS
G-Cloud Service Definition Atos Data Quality Audit SCS Atos Data Quality Audit SCS As organisations increasingly utilise a hybrid of Legacy and Cloud based technology platforms, it becomes increasingly
The Future of Best Practices in IT Service Management - ITIL Version 3 Explained
The Future of Best Practices in IT Service Management - ITIL Version 3 Explained Reg Harbeck CA Monday, August 13, 2007 Session 1455 ITIL V3: The Processes Governance Processes: Service Measurement Service
KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014
KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition
4net Technologies. Managed Services and Cloud Solutions
4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing
Regine Deleu is an All-of-Government Enterprise Architect who reports to Government Enterprise Architect James Collier at the Department of Internal
Regine Deleu is an All-of-Government Enterprise Architect who reports to Government Enterprise Architect James Collier at the Department of Internal Affairs. Their work supports the work programme of the
Xerox Remote Infrastructure Monitoring (XRIM)
Xerox Remote Infrastructure Monitoring (XRIM) Service Description G-Cloud : Lot 3 : Software as a Service (SaaS) April 2014 Version 1.0 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and
Aligning IT with Business Needs (Why Right-sourcing works)
Aligning IT with Business Needs (Why Right-sourcing works) Mike Ryan Aligning IT with Business Needs (Why Right-sourcing works) Mike Ryan Challanges running IT Keeping IT Running Value Costs Mastering
Annexure-A (Qualifications & Job Description with Roles & Responsibilities) Job Description
Annexure-A (Qualifications & Job Description with Roles & Responsibilities) Job Description Position / Designation Program Manager Level / Rank Principal Consultant Educational Qualifications Experience
PTS Perspective. What does IT Service Management have to do with the Cloud? Kuldip Sandhu PTS Consulting Group
PTS Perspective What does IT Service Management have to do with the Cloud? Kuldip Sandhu PTS Consulting Group Kuldip Sandhu, Principal Consultant and Head of Business Transformation and Change at PTS,
Delivering peace of mind in outsourcing
> Delivering peace of mind in outsourcing How to increase enterprise performance when outsourcing mission critical systems www.thalesgroup.com/security-services AND >> PERFORMANCE OUTSOURCING OF MISSION
Delivering value to the business with IAM
Delivering value to the business with IAM IDM, 18 th June 2014 Colin Miles Chief Technology Officer, Pirean Copyright 2014 Pirean Limited. All rights reserved. Safe Harbor All statements other than statements
ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition
Take your ITIL skills to the next level ITIL Lifecycle ITIL Intermediate: Part of the complete ITIL Education Program Advance your career Add value to your organisation Gain credits towards ITIL Expert
Supplier / Vendor Management Alchemmy Service for G-Cloud 7
Supplier / Vendor Management Alchemmy Service for G-Cloud 7 Page 1 of 8 Contents Service Overview...3 Complementary Services...4 Pricing...5 About Alchemmy...6 Our Services...7 Contact Us...8 Page 2 of
Open Source Telephony. for Government
Open Source Telephony for Government Open Source has the power to improve established industries Open Source has the power to improve established industries and is offering a real alternative to proprietary
Maximize potential with services Efficient managed reconciliation service
RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial
B2C, B2B and B2E:! Leveraging IAM to Achieve Real Business Value
B2C, B2B and B2E:! Leveraging IAM to Achieve Real Business Value IDM, 12 th November 2014 Colin Miles Chief Technology Officer, Pirean Copyright 2014 Pirean Limited. All rights reserved. Safe Harbor All
Transport for London. Projects and Planning Panel
Agenda Item 4 Transport for London Projects and Planning Panel Subject: TfL Pathway Date: 8 May 2013 1 Purpose 1.1 At its meeting of 8 January 2013 the Panel asked for further information about Pathway,
Case Study ISO/IEC 20000 Adds Value for Local Government
Case Study ISO/IEC 20000 Adds Value for Local Government Tamworth Borough Council s ICT team has built up an enviable track record over the last few years, using Sostenuto to help boost the department
Transition and Transformation. Transitioning services with minimal risk
IBM Global TECHNOLOGY Servicess and Transformation ing services with minimal risk Summary To transition services is a complex process involving many issues. When outsourcing to IBM, you gain the benefit
+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com
ENTERPRISE CLOUD COMMUNICATIONS: AN INTRODUCTORY OVERVIEW +44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com Table of Contents Why choose us?... 2 How do we help?... 2 Product as a Service...
PTS Service Definition Document. G-Cloud 7. IT Service Continuity Management
PTS Service Definition Document G-Cloud 7 IT Service Continuity Management PTS Consulting Partners LLP 2015 The contents of this document must not be reproduced (wholly or in part) used or disclosed without
San Francisco Chapter. Cassius Downs Network Edge LLC
Cassius Downs Network Edge LLC ITIL History ITIL Books V3 Objectives Business Benefits of V3 V3 Changes Training & Certification V2 or V3? Summary 2 The 12 Rules 1. EXERCISE Rule #1: Exercise boosts brain
White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business.
White Paper: AlfaPeople ITSM 2013 This whitepaper discusses how ITIL 3.0 can benefit your business. Executive Summary Imagine trying to run a manufacturing business without a comprehensive and detailed
Recruitment Process Outsourcing Methodology Statement
Recruitment Process Outsourcing Methodology Statement Contents An Overview... 3 Steps To Success The Components of an Outsourced Recruitment Process... 4 Why Use RPO?... 6 Why Consult Group?... 8 About
IT Managed Services National (Cat A) Framework
IT Managed Services National (Cat A) Framework This type of framework contract is an excellent offering which combines purchasing power under one framework agreement. John F McClelland CBE Key points Available
Business Operations. Module Db. Capita s Combined Offer for Business & Enforcement Operations delivers many overarching benefits for TfL:
Module Db Technical Solution Capita s Combined Offer for Business & Enforcement Operations delivers many overarching benefits for TfL: Cost is reduced through greater economies of scale, removal of duplication
PROGRAMME OVERVIEW: G-CLOUD APPLICATIONS STORE FOR GOVERNMENT DATA CENTRE CONSOLIDATION
PROGRAMME OVERVIEW: G-CLOUD APPLICATIONS STORE FOR GOVERNMENT DATA CENTRE CONSOLIDATION 1. Introduction This document has been written for all those interested in the future approach for delivering ICT
IT Service Management tools - Acquisition and implementation
IT Service Management tools - and implementation Christian F. Nissen, CFN People A/S ITIL and PRINCE2 are Registered Trade Marks of Axelos in the United Kingdom and other countries COBIT is a registered