Norstar ICS Telephone Feature Guide

Norstar ICS Telephone Feature Guide

About this guide Use this guide as a quick reference for accessing the features of your telephone. Your system administrator will inform you if any of these features are not available for your telephone. Buttons This guide uses the 7316E digital phone button icons. The table below shows which buttons to use on the different types of Nortel Networks telephones. Button Name Digital phones/ Legacy telephones Digital Mobility phones Feature ƒ Hold or or R or Volume Control Release Onhook/Offhook * 7000/7100 digital phones: Features not supported or different action required ^ Digital Mobility phones: Features not supported or different action required Telephone features Background Music ^ (not avail.) Button Inquiry *^ (shows DN) fl Cancel fl Listen to music (provided by your office) through your telephone speaker when you are not on a call. Check what is programmed on any button. Use when labeling buttons. Call Duration Briefly display the approximate length of your current or most recent call. Call Forward Cancel Send your calls to another telephone in your system. Call Park Put a call on hold so that it can be picked up from any telephone in your system. The display shows a three-digit retrieval code. To retrieve a parked call from a telephone, press an intercom button and dial the retrieval code. *Lift the handset/go off-hook and dial the retrieval code. 1

Call Pickup - directed Call Pickup group Call Queuing Camp-on Class of service password fl Answer any ringing telephone. Press fl and dial the DN number for the ringing telephone. fi Answer a call that is ringing at another telephone in your pickup group. The external call that has been ringing longest is answered first. Answer the next call. If more than one call is waiting, priority is given to incoming external calls over callback, camped, or transferred calls. Re-route a call to another telephone even if all its lines are busy. Press, then dial the extension number of the receiving telephone. fl Change the dialing filters on a line or telephone, or gain external access to your system. Dialing filters determine which numbers you can dial. Press fl and enter a password provided by your system administrator to change your class of service. Conference Establish a conference call between yourself and two other parties. 1. Make or answer the first call. 2. Put the first call on hold. 3. Make or answer the second call. 4. After the second call is connected, press. 5. Press the line or intercom button of the first held call (*^not required, call connects automatically). 6. Press to end the conference call. To remove yourself from a conference permanently (unsupervised conference): Press. The other two callers remain connected. (Some external lines may not support this feature. See your system administrator.) To put a conference on hold: Press. The other two callers can still talk to each other. To split a conference: Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press. 2

Conference continued Dialing modes ^ (set-based) Do Not Disturb Group Listening *^ (not avail.) Hold Last Number Redial To disconnect one party: Press the line or intercom button of the caller you want to disconnect, then press. Press the line or intercom button of the remaining caller to resume your conversation. To independently hold two calls: Press the line or intercom button of the first caller, then press. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press, then retrieve the second call from hold. Choose one of three methods of dialing. 1. Press. 2. Press to select the mode. 3. Press to store the mode. Standard Dial: Select a line, then dial the number. (Standard Dial is always available, even when another dialing mode is selected.) Automatic Dial: Dial the number without choosing a line button first. Your prime line is automatically selected for the call. Pre-Dial: Dial the number, then press a line button to place the call. Edit the number by pressing before placing the call. fi Cancel fi When you are not on a call prevent all incoming calls, except priority calls, from ringing at your telephone. When you are on a call, block an incoming priority call. Cancel Use both the handset and speaker while you are on a call. To avoid electronic feedback, keep the handset away from the speaker during the call, and press to hang up. Temporarily suspend a call. To retrieve a held call, press the line button for the held call. *^ (Press Hold/Recall) Exclusive Hold or Temporarily suspend a call and prevent other telephones from picking it up. fi Automatically redial the last external telephone number that you dialed. 3

Language Choice Line pools *^ (no intercom key) Line Redirection *^ (not avail.) fi Select Primary Language for the telephone display. fi Select Alternate Language for the telephone display. fi Select Alternate Language 2 for the telephone display. fi Select Alternate Language 3 for the telephone display. ^This feature sets the system-based prompts. Use the handset menu to set the set-based prompts. fl With a line pool, telephones can share several lines for making calls. 1. Press fl or an intercom button. 2. Enter a line pool access code. (See your system administrator for a list.) Cancel Send calls arriving on an external line to another telephone outside your system. (Some external lines may not support this feature. See your system administrator.) Link Generate a Link signal to access a PBX or other host exchange. Long Tones Generate a tone for as long as you hold down a button. This is used to communicate with devices like fax or answering machines. Long tones are in effect only for your current call. ^ (static three-second tone per button press) Messages Cancel Send a message to another telephone within your system. To view and reply to your messages: 1. Press flfi. 2. Press and to view your message list. 3. Press to call the person who left you the message. To erase a message: 1. Press while viewing a message. Moving line buttons *^ (not avail.) Change the position of your line or hunt group buttons. 1. Press. 2. Press the line button that you want to move. 3. Press the button that you want to move the line to. 4. Press. The two buttons are exchanged. 5. Update the button label strip on your telephone. Line buttons cannot be exchanged with intercom, answer or handsfree buttons. 4

Name and number blocking Cancel Block the outgoing name and/or number on a per-call basis. 1. Press. Page fl and the code (1 to 3) and zone *^ (cannot (Zones 0 to 6 on Modular ICS and zones 1 to 3 on Compact ICS) receive pages) Make a page announcement through either the internal (code 1) or external (code 2) speakers, or both (code 3). Zone 0 on the Modular ICS pages all zones. Page announcements are programmed to timeout after a pre-selected amount of time which is set by your system administrator. Internal page fl and zone Make a page announcement to all, or to a specific group of telephones, through the telephone speakers. External page fl Make a page announcement through an external loudspeaker system. Internal and external page fl and zone Make a page announcement through both your telephone speakers and an external loudspeaker system. Pause Priority Call *^(ringing call) Program a 1.5-second delay, into an external autodial sequence. For pulse dialing: also inserts a 1.5-second delay. fl Interrupt a person who is on a call. A person on another call can press fi (Do Not Disturb) to block priority calls. Privacy Change the privacy setting for an external line. If a line normally has privacy, this permits another telephone that shares the line to join your call by selecting the active line. If a line normally has privacy disabled, this prevents another telephone that shares the line from joining your call by selecting the active line. The privacy setting is re-established once you end your call or when you enter the Privacy feature code again. Ring Again Cancel Monitor a busy or unanswered telephone, or a busy line pool within your system. Ring Again signals you to call back when the telephone or line pool becomes available. Ring volume ^ (set-based) Make your telephone ring so that you can adjust the volume. You can also adjust the volume any time your telephone rings. 5

Run/Stop Saved Number Redial Service Schedules Silent monitoring *^(not avail.) Store more than one autodial number or external carrier feature code on one memory button by inserting a break point fl between numbers or codes. The first press of the button dials the first number or code; the next press dials the next number or code. You can program up to four numbers or codes separated by break points. fl Save a number to redial later. Enter the code while you are on a call that you have dialed to save the number. Enter the code when you are not on a call to redial the saved number. Show service schedules Display the modes that have been turned on at a designated control set. Ringing service Cancel Turn on one of six schedules for alternative ringing/call answering arrangements from a designated control telephone. Restrictions service Cancel Turn on one of six services for restrictions on particular lines or telephones from a designated control telephone. You will be required to enter a password. Routing services Cancel Turn on one of six services for routing on particular lines or telephones from a designated control telephone. You will be required to enter a password. fifi If your two-line telephone has been designated as a supervisor telephone, use this code to start monitoring members of a hunt group. 1. Press fifi. 2. Enter the SM password provided by your system administrator. 3. Enter the local (DN) of the Hunt group telephone you want to monitor. Note: If the telephone does not have a current call, or if the call is an internal call, you will not be able to monitor the call. 6

Speed Dial Dial an external telephone number using a three-digit code. There are two types of speed dial codes: system (001 to 255) and user (256 to 279). System speed dial codes can be used from any display telephone in the system. They are assigned by your system administrator. User speed dial codes are used exclusively at your telephone. Static time and date To make a call using a speed dial code: 1. Press. 2. Enter the three-digit code for the number. To program user speed dial numbers: 1. Press. 2. Enter a three-digit code from 256 to 279. 3. Specify an external line by pressing a line or intercom button or by entering a line pool. If you do not specify the line, the system automatically chooses a line for the call. 4. Dial the telephone number you want to program (up to 24 digits). 5. Press. 6. Record the code and the number you have just programmed. You cannot program user speed dial numbers while someone else is programming your system. Codes you enter can be overridden by your system administrator. fl Cancel fl Change the first line of the display to the current time and date. ^(Automatic change for Daylight Savings Time is not supported) Time & date Briefly display the time and date while you are on a call. Transfer Send a call to another telephone within your system, or to an external telephone. You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines. 1. Make or answer a call. 2. Press. 3. Call the person you want to transfer the call to. 4. Stay on the line if you wish to speak to the person first. 5. Press to complete the transfer. If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back. 7

Trunk Answer Voice call *^(ringing call) Voice call deny ^ (not avail.) Wait for dial tone Answer an external call that is ringing on a line that has been placed into a Ringing Service schedule from any telephone in your system. This feature does not work for a private line. flfl Make a voice announcement or begin a conversation through the speaker of another telephone without making the other telephone ring. Cancel Prevent your telephone from receiving voice calls. Do Not Disturb ( fi) also prevents your telephone from receiving voice calls. Program in an external autodial number to cause the system to wait to receive dial tone from another system before proceeding with the dialing sequence. Call Display Services The following features are available only if you subscribe to Call Display services or to special line services from your local telephone company. Autobumping fi Cancel fi Have the system automatically delete the oldest log item from a full Call Log, so that a new log item can be stored. Call Information Call Log Display the name, number or line name of a ringing or held call. Press to move through the information displays. *^ (not allowed if there is an active call or a held call and the handset is the conference master; not allowed when there is a non-ringing incoming call.) Call Log displays use the following special characters: 1 (underline) identifies a new item identifies answered calls identifies long distance calls / identifies that the information has been shortened To view your Call Log: 1. Press to view old items. Press to view new items. Press to return to the last viewed item. 2. Press and to move through your items. 3. Press to view more information on an item. 8

Call Log continued Call Log options Call Log password Logit Malicious Caller ID (MCID) ^(not supported for this profile) To erase a Call Log entry: Press while viewing an item. To return a call from your Call Log: 1. Display the desired number on your telephone. 2. Edit the number, if required. You can add numbers for long distance dialing or line pool access or remove numbers using. 3. Press a line button. 4. Lift the handset. Select the type of calls that will automatically be stored in your Call Log. Press to see the next setting. Press to select the displayed setting. fi Program a four-digit password for your Call Log. To remove a forgotten password, see your system administrator. Store caller information for your current call in your Call Log. Store caller information on the service provider system for last external call. This feature only works if your system uses ETSI ISDN lines. Check with your system administrator. The code must be invoked within 30 seconds after the caller hangs up, and before you hang up. 9

Meridian and Norstar are trademarks of Nortel Networks. Meridian Norstar is manufactured by Nortel Networks. This document is for use with Norstar ICS. N0003128 Issue 02.1 Printed in Canada