TANNER Vietnam 2012 43D/8 Ho Van Hue, Ward 9, Phu Nhuan District, Ho Chi Minh City, Vietnam Tel +84 3997 3452 Fax +84 3997 3465 www.tanner.vn vietnam@tanner.de TANNER Vietnam Ltd. German Engineering Quality - Made in Vietnam Standard Operating Procedures (SOP) with Document Management System Solution (DMSS)
Content Company Information Standard Operating Procedures ( SOP) Benefits, Service Offers and Samples Document Management System System Requirements User Interface Document management Next steps Document tree Document inventory Page 2
TANNER AG makes technology coherent! Founded in 1984 Over 260 employees in Germany and worldwide Almost 700 customers and more than 10,000 projects 28 years of experience in Professional technical documentation Generating product catalogues Implementing sophisticated information management systems Consulting services Microsoft Certified Gold Partner Won the Quality Award 2008 from the state of Bavaria in Germany Won the prestigious award of "Employee Champion of Germany 2012" by the German Society for Quality (DGQ). Page 3
TANNER offices and branches Lindau/Germany - Headquarter Ho Chi Minh City (Vietnam) Paderborn Erlangen Reutlingen Philippsburg Eschborn München Hamburg Düsseldorf Genova (Italy) Page 4
TANNER Vietnam German Engineering Quality-Made in Vietnam Founded in 2004 45 qualified: Software/ ios/ Android Application Developers IT Engineers Construction Engineers Mechanical Engineers Technical Editors Engineering Consultants Business Management Consultants Translation Management Officers Graphic Designers Engineers in System Integration, Database Development, Document Management & Website Development. Page 5
TANNER Vietnam German Engineering Quality-Made in Vietnam Green Office certified by WWF Vietnam Page 6
Our portfolio Technical Documentation Translation Management Service Product Catalog Development Website Engineering Automation & System Integration ios/ Android Application Development Database Development Document Management Standard Operating Procedures-SOP Solution for Vietnam Green Office Consultancy Service Page 7
Our valued customers Page 8
Our valued customers Page 9
Standard Operating Procedures (SOP) What is SOP? A uniform system for developing, maintaining and providing access to procedural documents (policies, procedures, directives, standards, manuals and guidelines) General Benefits: A uniform guideline and framework for management A tool to maintain consistent quality of the outcome Page 10
Standard Operating Procedures (SOP) Specific Benefits: For an existing company: Provide significant work-performance improvements Create clear & organized system to seize control of work-frame Effective communication tool contributing to work-understanding and satisfaction For a start-up company: Speed up the process of company establishment Encourage the company to focus on their core business Defined forms and processes that are understandable to everyone => encourage multi-tasking Page 11
Standard Operating Procedures (SOP) Services Software Training Consultancy in: Administration Human Resources Finance and Accounting IT & System Administration Updating SOP accordingly to : Vietnamese Laws ISO 9001-2008 Customization of content and layout (content, language, layout, logo ) Page 12
SOP Sample Administration FORM SPECIMEN PROCESS Page 13
SOP Sample Human Resources FORM SPECIMEN PROCESS Page 14
SOP Sample Accounting SPECIMEN - ENG SPECIMEN - VNE PROCESS Page 15
SOP Sample Information Technology FORM-ENG FORM-VNE PROCESS Page 16
SOP Sample Marketing & Sales FORM SAMPLE PROCESS Page 17
SOP Sample Quality Management FORM SAMPLE PROCESS Page 18
Document Management System (DMS) Document management system allows users to: Manage and organize documents of the SOP Access documents through intranet/internet Supporting document types: MS Word, MS Excel, MS Powerpoint, MS Visio, RTF, PDF Authority: Administrators: manage documents and users Normal users: view, download documents Page 19
Document Management System (DMS) System Requirements Client side: Internet Explorer 7+ or Firefox 3.0+ Acrobat reader 7.0+ Server side: JRE 1.6 Tomcat 6.0 MySQL 5.0 Acrobat Distiller 6.0 Microsoft Visio 2003 Microsoft Word 2003 Microsoft Excel 2003 Microsoft Powerpoint 2003 Page 20
Document Management System (DMS) User interface Page 21
Document Management System (DMS) Document Management Page 22
Document Management System (DMS) User management Page 23
Document Management System (DMS) Edit user information Page 24
Document Management System (DMS) Edit role permissions Page 25
Document Management System (DMS) Further Use Cases Managing other documents, for example soft-copies of contracts, soft-copies of employee s documents Management center for all office documents of the company from different locations Page 26
Document Management System (DMS) Ideas to extend the DMS: Full-text search Version Management Support collaboration Support image and multimedia file formats Users activities report Windows domain identification Work at a document management center for other system Page 27
Thank you for your attention. TANNER Vietnam Limited 43D/8 Ho Van Hue Str., Ward. 9 Phu Nhuan Dist, HCMC www.tanner.vn Elmar Dutt - Managing Director vietnam@tanner.de +84-8-3997 3452 Sales & Marketing Department salesvn@tanner.de +84-8-3997 3452 Ext: 106 Page 28