ICT in KONE Service Business Päivi Tenhunen, KONE Corporation 21.04.2008 2008
Agenda Service Business in KONE ICT in preventive and corrective maintenance Opportunities @ KONE 2 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
KONE in brief Enables safe and easy access to hundreds of millions of people daily in all parts of the world Provides industry-leading elevators and escalators innovative solutions for maintenance and modernization maintenance services for automatic building doors Founded in Finland in 1910 Annual sales of about 50,000 new elevators and escalators 650,000 elevators and escalators under maintenance contract Sales 4,079 MEUR, Operating income 473 MEUR / 2007 32,500 employees in around 50 countries 3 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
Strategy KONE delivers a performance edge to its customers by creating the best user experience with innovative People Flow TM solutions. Simultaneously, KONE s people leadership and processes enable operational excellence and cost competitiveness. 4 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
Sales distribution 2007, % By business By market 14 % 45 % 55 % 21 % 65 % Service New equipment EMEA Americas Asia-Pacific Source/Additional Information Arial 8pt 5 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
KONE services and solutions
Solutions for customers with different needs Residential Office Retail Public transportation & airports Others Hotels Industrial properties Hospitals Leisure centers 7 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
KONE CARE FOR LIFE Full replacement New equipment installation Modernization Maintenance KONE takes the full life-cycle of the equipment into account. 8 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
SERVICE KONE Optimum service contracts, KONE remote monitoring services and 24-hour service centers create added value and peace of mind for customers. KONE guarantees an optimal service offering with 15,000 service, maintenance and modernization specialists in 800 locations. 9 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
MODERNIZATION KONE s efficient installation and proven modernization packages speed up modernization projects and reduce out-of-service times. KONE s elevator modernization solutions range from replacing the existing signalization to the full replacement of the elevator. Innovative escalator full replacement solution makes it possible to re-use an escalator s existing truss while replacing everything else with the latest KONE technology. 10 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
AUTOMATIC BUILDING DOOR SERVICE KONE has extended its service know-how to automatic building doors. Long-term customer relationships and the existing service organization for elevators and escalators create the foundation for a strong and successful automatic building door service. 11 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
ICT in preventive and corrective maintenance 12 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
Statement Future Maintenance exellence depends on information management capabilities 13 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
eoptimum 14 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
Entry Page Personalized Welcome-page, which recognizes User and Company to the site. 15 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
Units Out of Operation REAL-TIME REPORT Refreshed every 5 minutes 16 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen This report lists equipments, which are out of operation due to a callout, a modernisation, etc.
Performance Reporting 17 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
Performance Reporting 18 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
IMAGINE 19 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
ICT work @ KONE Summer trainees: 45% technical education backround, 30% commercial backround 100-120 places in Finland Supply unit (Hyvinkää) 35% Global R&D (Hyvinkää) 16% Global Spares (Hyvinkää) 14% Rest (Finland business unit, Espoo and Hyvinkää) 35% Typical jobs for trainees are in production, o planning/project, purchase, customer service, administration 20 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
Master thesis, ITP Master thesis Co-operation with the Universities Open application Right time & place ITP international trainee programm 30-40 places, 3-6 months in one country KONE pays for flights and helps to arrange the accomodation, a trainee salary is paid according to the local standards Most KONE internships require business, engineering or Information Technology studies Next application period for KONE International Trainee Program will start in January 2009. 21 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
Jobs @ KONE Business, business development, marketing, administration, sales, R&D, production, planning,... Job tittles for employees in Finland who have graduated from ICT/Industrial engineering & management: 22 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
23 21.04.2008 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen