Equipment maintenance and performance data at your fingertips

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1 Equipment maintenance and performance data at your fingertips KONE CareTMOnline

2 Information for the past, present and future of your equipment All of your elevator and escalator maintenance data, wherever you have internet access. Kone Care TM Online is a new service that provides data about the past, present and future maintenance of your equipment. All the information is at your fingertips. For the past, KONE Care Online provides data about the availability, performance and repair costs of your equipment, as well as how well KONE has responded to service requests. For the present, it provides data about callouts and other maintenance services. For the future, it provides data about longer-term equipment performance and costs, providing you with a valuable tool for planning budgets for maintenance and modernization. Tested for usability KONE Care Online has been developed based on KONE customers feedback and optimized based on usability test results. KONE Care Online is part of the service we offer to all of our KONE maintenance customers.

3 Review the past With KONE Care TM Online you can monitor equipment performance and track how well KONE responds to service requests. You have online access to performance history data, and you can monitor callouts and KONE maintenance services. You will receive a personalized KONE Care Online newsletter containing key performance data about your equipment. Callout management You can monitor the safety and reliability of your equipment by seeing at a glance how many callouts each elevator has had per year. You will be able to spot trends and identify any equipment that has had too many callouts. Transparent reporting You can review data about the maintenance history of your equipment. All information about the service history of your elevators is easily available.

4 Check the present You will have all of your equipment data, contact details, and invoice information in one easily-accessible location. With KONE Care TM Online you have realtime access to information about the availability of your equipment. You can monitor regular maintenance visits and callout rates, and follow up KONE s response. Personalized homepage The personalized KONE Care Online homepage gives you instant access to maintenance data for your elevators, escalators and automatic building doors. You can view maintenance schedules, open callouts and resolved callouts, for example. Do you need assistance? You have all your KONE maintenance contact information easily available online. If you need assistance, you have quick and easy access to the phone numbers and addresses. Plan for the future With longer-term performance and maintenance data, KONE Care Online is a useful planning tool. You can see how well your equipment is performing, for example by reviewing the equipment availability and costs for callouts and repairs. By comparing costs and performance over time, you can identify any equipment in need of modernization. How is your equipment performing over time? The invoice history, maintenance history, and service request history reports show how your equipment is performing over a longer term. This information is valuable when planning future maintenance and modernization.

5 Key benefits Easy access to online maintenance information on equipment, maintenance, callouts and repairs Increased convenience and efficiency in monitoring equipment performance Transparent reporting of KONE maintenance service Helps when planning future maintenance and modernization KONE service for all KONE maintenance customers

6 KONE provides innovative and ecoefficient solutions for elevators, escalators and automatic building doors. We support our customers every step of the way; from design, manufacturing and installation to maintenance and modernization. KONE is a global leader in helping our customers manage the smooth flow of people and goods throughout their buildings. Our commitment to customers is present in all KONE solutions. This makes us a reliable partner throughout the life cycle of the building. We challenge the conventional wisdom of the industry. We are fast, flexible, and we have a well-deserved reputation as a technology leader, with such innovations as KONE MonoSpace, KONE MaxiSpace, and KONE InnoTrack. You can experience these innovations in architectural landmarks such as Capital City in Moscow, Hongqiao Transport Hub in Shanghai, North LaSalle in Chicago and Tour First in Paris. KONE employs on average 35,000 dedicated experts to serve you globally and locally in over 50 countries. KONE Corporation This publication is for general informational purposes only and we reserve the right at any time to alter the product design and specifications. No statement contained in this publication shall be construed as a warranty or condition, express or implied, as to any product, its fitness for any particular purpose, merchantability, quality or shall be interpreted as a term or condition of any purchase agreement for the products or services contained in this publication. Minor differences between printed and actual colors may exist. KONE, Dedicated to People Flow and KONE Care are trademarks or registered trademarks of KONE Corporation. Copyright 2012 KONE Corporation 7468