ICT in KONE Service Business
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1 ICT in KONE Service Business Päivi Tenhunen, KONE Corporation KONE Corporation / ICT & Services / Päivi Tenhunen Agenda Service Business in KONE ICT in Preventive and Corrective Maintenance KONE KONE Corporation / ICT & Services / Päivi Tenhunen 1
2 KONE in Brief One of the world s leading elevator and escalator companies Provides industry-leading elevators and escalators innovative solutions for their installation, maintenance and modernization maintenance of automatic building doors Annual sales of about 40,000 new elevators and escalators 600,000 elevators and escalators under maintenance contract Sales 3,601 MEUR, Operating income 360 MEUR / ,000 employees in 50 countries KONE Corporation / ICT & Services / Päivi Tenhunen KONE STRATEGY KONE gives a performance edge to its customers with innovative services and solutions. Simultaneously, KONE s products and services are cost-competitive and its processes characterized by globally aligned operational excellence KONE Corporation / ICT & Services / Päivi Tenhunen 2
3 SALES By business, % By market, % Services New equipment EMEA Americas Asia-Pacific KONE Corporation / ICT & Services / Päivi Tenhunen Our Customers KONE Corporation / ICT & Services / Päivi Tenhunen 3
4 Customer Focus KONE aims to be the customers premier partner by giving them a performance edge and by satisfying their needs over the entire life-cycle of the equipment KONE Corporation / ICT & Services / Päivi Tenhunen Solutions for Customers with Different Needs Retail Debenhams, UK Office Hyatt Center, Chicago USA Residential Oriental Sun City, Beijing China KONE Corporation / ICT & Services / Päivi Tenhunen 4
5 Solutions for Customers with Different Needs Airports Denver Airport, USA Leisure & education National Grand Theatre, Beijing China Manufacturing KONE TranSys freight elevator Medical Helsinki University Teaching Hospital, Finland Hotels ACCOR Novotel, Nice France Public transportation Bangkok Transit System, Thailand KONE Corporation / ICT & Services / Päivi Tenhunen Care for Life KONE Corporation / ICT & Services / Päivi Tenhunen 5
6 KONE CARE FOR LIFE Full replacement New equipment installation Modernization Maintenance KONE takes the full life-cycle of the equipment into account KONE Corporation / ICT & Services / Päivi Tenhunen SERVICE KONE Optimum service contracts, KONE remote monitoring services and 24-hour service centers create added value and peace of mind for customers. KONE guarantees an optimal service offering with 15,000 service, maintenance and modernization specialists in 800 locations KONE Corporation / ICT & Services / Päivi Tenhunen 6
7 MODERNIZATION KONE s efficient installation and proven modernization packages speed up modernization projects and reduce out-of-service times. KONE s elevator modernization solutions range from replacing the existing signalization to the full replacement of the elevator. Innovative escalator full replacement solution makes it possible to re-use an escalator s existing truss while replacing everything else with the latest KONE technology KONE Corporation / ICT & Services / Päivi Tenhunen AUTOMATIC BUILDING DOOR SERVICE KONE has extended its service know-how to automatic building doors. Long-term customer relationships and the existing service organization for elevators and escalators create the foundation for a strong and successful automatic building door service KONE Corporation / ICT & Services / Päivi Tenhunen 7
8 Statement Future Maintenance exellence depends on information management capabilities KONE Corporation / ICT & Services / Päivi Tenhunen ICT KONE KONE Corporation / ICT & Services / Päivi Tenhunen 8
9 Trainees Summer trainees: 45% technical education backround, 30% commercial backround places annually in Finland Supply unit (Hyvinkää) 35% Global R&D (Hyvinkää) 16% Global Spares (Hyvinkää) 14% Rest (Finland business unit, Espoo and Hyvinkää) 35% Typical jobs for trainees are in production, planning/project, purchase, customer service, administration KONE Corporation / ICT & Services / Päivi Tenhunen Master thesis, ITP Master thesis Co-operation with the Universities Open application Right time & place ITP international trainee programm places, 3-6 months in one country KONE pays for flights and helps to arrange the accomodation, a trainee salary is paid according to the local standards Most KONE internships require business, engineering or Information Technology studies Next application period for KONE International Trainee Program will start in January KONE Corporation / ICT & Services / Päivi Tenhunen 9
10 KONE Business, business development, marketing, administration, sales, R&D, production, planning,... Job tittles for employees in Finland who have graduated from ICT/Industrial engineering & management: KONE Corporation / ICT & Services / Päivi Tenhunen KONE Corporation / ICT & Services / Päivi Tenhunen 10
Päivi Tenhunen, KONE Corporation
ICT in KONE Service Business Päivi Tenhunen, KONE Corporation 21.04.2008 2008 Agenda Service Business in KONE ICT in preventive and corrective maintenance Opportunities @ KONE 2 21.04.2008 KONE Corporation
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