Paging & Messaging at the VCU Medical Center

Paging & Messaging at the VCU Medical Center

Telepage Communications Telepage Call Centers: > 1.5 Million Calls in FY 12-13 Paging ( Telepage ) Patient Information Answering Service Emergency Response ( *50 ) Operators Transfer Center Service Response Center Amcom Messaging System 4 Million Messages Processed/Sent in FY 12-13 6180 Devices currently in use at VCU Medical Center 4182 of which are

Pagers! Why Pagers? Cost Effective (Cheap) Which explains why it has outlasted it s technological contemporaries X X X Not that cheap, Housestaff Paging Bill >$10,000.00 per month The VCU Health System s Paging Bill is higher than the combined Paging Bills of all of Central and South America Pagers are leased from carrier. Lost, stolen or DBR = $125 out of your pocket

Telepage Communications IMPORTANT NUMBERS: EMERGENCY LINE: *50 from a VCUMC phone, 628-2500 from any phone. TELEPAGE: 828-0951 PAGING VRU: *60 from a VCUMC phone, 828-4999 from any phone. SPEECH RECOGNITION PAGING: *65 from a VCUMC phone, 628-4934 from any phone. PAGING STATUS VRU: *61 from a VCUMC phone, 828-4994 from any phone. LANGUAGE SERVICES: Mon Fri 8AM 5PM: 628-1116, After Hours: 828-0951 (Telepage)

Paging System Basics 4 Digit Pager ID 7 Digit Direct Dial Number

Paging System Basics Battery Meter DO NOT LET THE BATTERY LEVEL GO BELOW HALF WAY!! Pager s signal sensitivity drops off dramatically = Missed Pages = Angry Chiefs = Angry Attendings = FREE PAGER BATTERIES!! West Hospital, 5 th Floor, East Wing

Paging System Basics Sending Pages by Telephone *60 VRU (Voice Response Unit): Numeric Messages Only QUICK TIP: WHEN PAGING AN ATTENDING, ALWAYS USE A 7 OR 10 DIGIT CALL BACK #, MOST ATTENDINGS CARRY SMART PHONES AND IT MAKES IT Dial *60 from any VCUMC phone Or 828-4999 from any other phone Enter the MUCH 4 Digit EASIER TO Pager RETURN ID YOUR when prompted PAGE. Enter your call back number or numeric message & press the # key Wait for system to confirm and then press the # key again Important!!

Paging System Basics Sending Pages by Telephone *65 Speech Recognition Paging Numeric Messages Only Dial *65 from any VCUMC phone Or 628-4934 from any other phone Speak the name of the person you wish to page when prompted Speak your call back number Wait for system to confirm and say yes to confirm and send message Speech Recognition will route your call to Telepage If it is unable to recognize the name after 2 attempts

Paging System Basics Changing your Paging Status by Telephone Paging Status determines if you can be paged Dial *61 from any VCUMC phone or 628-4994 from any other phone Enter your pager ID when prompted The system will tell you your current status & prompt you for a new status code: PRIMARY STATUS CODES: 2 = In Hospital on page 7 = Out of Hospital, unavailable Enter your new status code and press # If you are changing to a pageable code from a non-pageable code Press * to see if you have any messages

Paging via the Web Paging via the Web accounts for > 50% of all Or messages this one Look for this icon On the desktop of any VCUMC PC Or, Click on this Icon on the Intranet Homepage

SEARCH BY NAME PAGER ID OR DEPARTMENT

SMITH

CLICK THE CLICK + ICON THE PAGER TO ADD ICON USER TO TO PAGE A GROUP MESSAGE DON T CHANGE THE DEVICE TYPE!!

Enter message text here Note the character limit below Click Send Message When Done

SmartWeb: Personal Profile Check Messages Click the Personal Profile Change Paging Status Tab Change Coverage on own / virtual pager

4 digit pager ID Password

Check Messages Here Change Coverage Here Change Password Here

Paging System Notes Message Content DO NOT USE: Full Patient Names Medical Record Numbers Inappropriate Language MESSAGES SENT VIA THE WEB ARE TRACEABLE

Paging System Notes LOANER PAGERS Available @ Telepage (West Hospital 5 th Floor East) 48 hour Absolute Maximum Loan Duration

Paging System Notes USE OF MULTIPLE DEVICES The paging system can support multiple devices for 1 ID Cell Phones Smart Phones / Blackberrys Email Messaging Charges Apply!! Make sure you have unlimited text messaging Before having your device built in Send request to: telepage@mcvh-vcu.edu Put Cell Phone Request in Subject Line Make sure to include 4 Digit Pager ID, 10 Digit Cell phone # & Cell phone carrier (Verizon, AT&T, Sprint etc.)

Long Distance Access Codes LDAC is required for all Long Distance Calls Dial 9 for an outside line Dial 1 for Long Distance Then Country Code or Area Code and Phone Number Enter Code after the tone For VCUMC related calls only Personal Calls will be charged back to the individual

Web Password & LDAC Default Password is your 6 digit employee # LDAC is available from GME, or by calling Telepage 828-0951 Telepage agent will question you to confirm your identity before releasing LDAC

Paging System: On Call Module Look up and page from the same screen Printable On Call Schedules

Searchable by On-call Role Clicking On-Call Schedules Takes you here Default view is an alphabetized list of all on-call titles in the system

Drop Down Search

Quick Links To Services

Click On-Call Role See a printer friendly On Call Schedule for the month

Message goes here Click To Page

Required Helpful Acronym Only the Best Stuff for Our Latest Housestaff. Excellent Technology for Everyone!!!

QUESTIONS??????