End User Service Desk Guide

Size: px
Start display at page:

Download "End User Service Desk Guide"

Transcription

1 435 Glenwood Road, Binghamton, NY Service Desk Phone: (607) End User Service Desk Guide In order to help facilitate increased communication regarding user requests, the South Central Regional Information Center (SCRIC) has implemented a new service desk system for all administration, faculty and staff in the district. This new system replaces the current request system for users it will be used to maintain your requests (incidents) for assistance. You may also contact the service desk by calling At work, click the desktop shortcut to access Service Now: To access Service Now from home or from UE loaner laptops: From the Safari or Internet Explorer address bar, type: Tip: So that you don t have to enter the above address each time, save this site as a favorite by: PC clicking on Favorites, then Add to Favorites Mac clicking on Bookmarks, than Add Bookmark The Service Desk System Login screen appears as shown below.

2 SCRIC End User Service Desk Guide August 30, 2010 Page 2 of 5 Login with your user name and password (see below) and then click: User Name: your address Password: password1 (this is the default user password you will be prompted to change your password the first time you login) The Employee Service Desk (ESD) Homepage Once you ve successfully logged in, the main ESD Homepage appears. This screen displays: an option to Create a New Incident news about important network items you may need to know about a summary at the bottom showing any open incidents you already have in the system (click on the incident number to see comments regarding the status) To Create a New Incident (help request) click on: The Catalog Item - Create a New Incident screen appears showing your username, district, building, room number and contact number. If any of this information is not correct, click on the

3 SCRIC End User Service Desk Guide August 30, 2010 Page 3 of 5 magnifying glass next to that field to display a list of options and click on the correct information. Urgency The default setting is Low if you feel that your problem is significant to doing your job (i.e. you can t login or your PC doesn t power on), click on the drop-down arrow to change the urgency to medium or high. Category Scroll down to the Category field and click the dropdown arrow to see a list of options. Choose the option that best fits the problem you are having. For example, if you having a problem with your PC, printer or SmartBoard, click on: Hardware Subcategory The Subcategory field lists specific items relating to the Category. Click on the drop-down arrow next to subcategory to see the list. Depending upon the category you pick, you will see different subcategories.

4 SCRIC End User Service Desk Guide August 30, 2010 Page 4 of 5 Short Description Type a short description of the problem. For example, Can t power on my PC or Unable to see my H: drive. The technical staff will be able to view a summary screen of all incidents seeing a short description will allow us to quickly assign your incident to the appropriate person. Please Describe Your Issue This allows you to describe your incident in detail use as much space as you need. Attaching a File Paperclip To attach a file to your incident request, (i.e. a screen showing an error message you are getting or a MS Office file you re having problems with) click on the paperclip icon in the upper right.

5 SCRIC End User Service Desk Guide August 30, 2010 Page 5 of 5 The Attachments window appears use the Browse... button to locate the file you want to attach. Then, click on Attach. The file(s) appear under Current file attachments. To print an incident, click on the printer icon in the upper right corner although you can always view them in the system. Click: You will see a window showing you that an incident number has been assigned. Additional Comments At any time, you may add any comments and click on Update to let support know of any new information. ESD Homepage Click on Homepage on the left to return to the main screen. Logging out of the system When you re done, click on in the upper right. This returns you to the main Service Now screen, where you can close Internet Explorer or navigate to any other website. Other things to know... An message is also sent to you click on the blue underlined incident number to hyperlink to the Service-Now system to login and view the status of your incident. If you forget your password, contact the Service Desk at If you need assistance in entering an incident, contact the Service Desk at

Vestal Central School District New Service Desk System: Service-Now Go live July 2, 2011

Vestal Central School District New Service Desk System: Service-Now Go live July 2, 2011 435 Glenwood Road, Binghamton, NY 13905-1609 Service Desk Phone: (607) 766-3800 Vestal Central School District New Service Desk System: Service-Now Go live July 2, 2011 In order to help facilitate increased

More information

Appendix 1 Install RightNow on your PC

Appendix 1 Install RightNow on your PC Appendix 1 Install RightNow on your PC Please do not install the live site unless you have been instructed to do so. 1 Open Internet Explorer and navigate to; http://student.ask.adelaide.edu.au/cgi-bin/adelaide.cfg/php/admin/launch.php

More information

Student Manager s Guide to the Talent Management System

Student Manager s Guide to the Talent Management System Department of Human Resources 50 Student Manager s Guide to the Talent Management System 1 Table of Contents Topic Page SYSTEM INTRODUCTION... 3 GETTING STARTED... 4 NAVIGATION WITHIN THE TALENT MANAGEMENT

More information

Genesee Intermediate School District Technology & Media Services 2413 West Maple Avenue Flint, Michigan 48507. GenNET Self-Service Helpdesk Tipsheet

Genesee Intermediate School District Technology & Media Services 2413 West Maple Avenue Flint, Michigan 48507. GenNET Self-Service Helpdesk Tipsheet Genesee Intermediate School District Technology & Media Services 2413 West Maple Avenue Flint, Michigan 48507 GenNET Self-Service Helpdesk Tipsheet The GenNET Self-Service Help Desk is an innovative, web-based

More information

LOBO Technology Assistance Center Service Desk Manual End-Users Created July 2012

LOBO Technology Assistance Center Service Desk Manual End-Users Created July 2012 LOBO Technology Assistance Center Service Desk Manual End-Users Created July 2012 Website and Login: 1. Go to https://techassist.sulross.edu Please add this page to your favorites bar. 2. Login with your

More information

How to Remotely Access the C&CDHB Network from a Personal Device

How to Remotely Access the C&CDHB Network from a Personal Device How to Remotely Access the C&CDHB Network from a Personal Device 13/09/2012 Contents Installing the Citrix Receiver for Windows PCs... 2 Installing the Citrix Receiver for Mac OS X... 6 Installing the

More information

1. Right click using your mouse on the desktop and select New Shortcut.

1. Right click using your mouse on the desktop and select New Shortcut. offers 3 login page styles: Standard Login, List Login or Quick Time Punch. Each login page can be saved as a shortcut to your desktop or as a bookmark for easy fast login access. For quicker access to

More information

Tutorial of Deltek s Expense Report Domestic Travel Edition

Tutorial of Deltek s Expense Report Domestic Travel Edition Tutorial of Deltek s Expense Report Domestic Travel Edition Please note that any expense incurred by an employee and to be reimbursed by BCF Solutions, Inc. has to be through an expense report. Step 1:

More information

How to use SURA in three simple steps:

How to use SURA in three simple steps: How to use SURA in three simple steps: Most of SURA s functionality can be accessed through these three steps. 1) Download SURA to your computer Go to the SU Downloads page to obtain the SURA utility.

More information

Macs are not directly compatible with Noetix.

Macs are not directly compatible with Noetix. Those that use Macintosh computers to access Noetix cannot directly access Noetix through http://www.sandiego.edu/noetix. If one is on a Mac and goes to Noetix directly in a web browser, the page is likely

More information

Resource Guide INSTALL AND CONNECT TO CISCO ANYCONNECT VPN CLIENT (FOR WINDOWS COMPUTERS)

Resource Guide INSTALL AND CONNECT TO CISCO ANYCONNECT VPN CLIENT (FOR WINDOWS COMPUTERS) INSTALL AND CONNECT TO CISCO ANYCONNECT VPN CLIENT (FOR WINDOWS COMPUTERS) PLEASE READ BEFORE INSTALLING THE CISCO ANYCONNECT SECURE MOBILITY CLIENT SOFTWARE: The VPN is to be used on computers that are

More information

For Mac User Directions, see page 5

For Mac User Directions, see page 5 Windows Vista, Windows 7, and Windows XP with Service Pack 3 Remote Desktop Access For Mac User Directions, see page 5 This instruction allows district staff and students to access the Commack UFSD network

More information

PARENT/GUARDIAN ACCESS TO SCHOOLOGY

PARENT/GUARDIAN ACCESS TO SCHOOLOGY PARENT/GUARDIAN ACCESS TO SCHOOLOGY Website: http://schoology.com Logging In Select Login. Enter the Username and Password you received. Type in Sitka s zip code: 99835 Username Password Zip Code Use the

More information

Contract Management with ServiceNow

Contract Management with ServiceNow Contract Management with ServiceNow Table of Contents Background... 3 Overview... 3 Pre-requisites... 3 Create a New Contract Workflow... 4 New Contract Workflow... 4 1 Login to ServiceNow... 5 2 Select

More information

Welcome to echalk My echalk Community: For Students

Welcome to echalk My echalk Community: For Students Welcome to echalk : For Students Introduction echalk is an online learning environment that connects students, teachers, parents and administrators within your school and district. echalk provides your

More information

AVDC Document Management System Getting Started

AVDC Document Management System Getting Started Page 1 of 7 AVDC Document Management System Getting Started Login Upon entering the AVDC document management system (http://www.avdc-dms.org/dms/ or via the link on the AVDC web site Home page), the initial

More information

Internet Address: cloud.ndcl.org

Internet Address: cloud.ndcl.org NDCL Cloud Virtual access to NDCL s computer network Internet Address: cloud.ndcl.org Accept and install certificate if prompted to do so. Note: Do not put www in the address. Log into the cloud using

More information

An Introduction to Box.com

An Introduction to Box.com An Introduction to Box.com Box is an online file sharing and cloud content management service and it provides features such as: Security controls Space Mobility Online collaboration Mobile access Version

More information

Mariemont City Schools

Mariemont City Schools Mariemont City Schools Citrix Virtual Desktop Environment Citrix is a virtual desktop system that allows users to access their Mariemont Windows 7 desktop from anywhere with an Internet connection. Once

More information

ecfshome-ts Terminal Server How to Use

ecfshome-ts Terminal Server How to Use ecfshome-ts Terminal Server How to Use Connect to VPN Connect to Terminal Server, Set Options to Use Personal Computer Files, Printers, Clipboard Use Network Folders Copy Files from Network Folders to

More information

User guide. Business Email

User guide. Business Email User guide Business Email June 2013 Contents Introduction 3 Logging on to the UC Management Centre User Interface 3 Exchange User Summary 4 Downloading Outlook 5 Outlook Configuration 6 Configuring Outlook

More information

Accessing The Doctors Clinic Physician Connect

Accessing The Doctors Clinic Physician Connect Accessing The Doctors Clinic Physician Connect The Doctors Clinic s commitment to excellence in patient care presents healthcare providers in our community access to electronic health records. Here s how:

More information

Accessing the Technology Help Desk Self-Service site:

Accessing the Technology Help Desk Self-Service site: Technology Help Desk Self-Service Site Find Technology Solutions and Manage Work Ordersfor all current faculty, staff and students of Philadelphia University Requirements a personal computer connected

More information

My Online Education. Student Guide

My Online Education. Student Guide My Online Education Student Guide Table of Contents Introduction...3 System Requirements...4 Quick Tips...5 Turning Off Pop-Up Blockers...7 Setting Screen Resolution...9 Help/Support Resources...10 MOE

More information

Guide to Using Citrix at SLU (Windows)

Guide to Using Citrix at SLU (Windows) 1 Guide to Using Citrix at SLU (Windows) Section 1: Installing Citrix Client on Your Computer Page 2 Section 2: Citrix Homepage Page 9 Section 3: Troubleshooting Page 11 Section 4: Opening and Saving Files

More information

Using the BWSD Help Desk Website

Using the BWSD Help Desk Website Accessing the Help Desk Website Using the BWSD Help Desk Website Open your web browser and go to http://helpdesk.bwschools.net:8080/ The Help Desk login screen will be displayed. 1. You should not have

More information

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac?

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? Enterprise Computing & Service Management How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? In order to connect remotely to a PC computer from your Mac, we recommend

More information

Wrightstown School District

Wrightstown School District Wrightstown School District Overview E-help desk gives you the ability to create your own Help Desk tickets. It also allows you to be able to check the status of your requests, and add updates (comments)

More information

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop.

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop. Overview of Help & Tips The new System allows authorized users to log in and access the Firm s network through either Citrix or VPN (also known as Stonegate IPSec VPN). This system incorporates additional

More information

Outlook Web Access. PRECEDED by v\

Outlook Web Access. PRECEDED by v\ Outlook Web Access Logging in to OWA (Outlook Web Access) from Home 1. Login page http://mail.vernonct.org/exchange 2. To avoid these steps each time you login, you can add the login page to your favorites.

More information

New Help Desk Ticketing System

New Help Desk Ticketing System New Help Desk Ticketing System Starting Monday, November 30, 2009 at 6 am the University will be going live with their new help desk ticketing system. The website to access the new ticketing system is

More information

How to Run a What-If Report

How to Run a What-If Report Description: The What-If Advisement Report can be used to create advisement results for a program/plan other than your declared program/plan. The What-If Report allows you to consider what- if I change

More information

Client Portal Training

Client Portal Training Client Portal Training Signing In 1. Go to http://www.csus.edu/irt/projects and click on Team Dynamix Client or from your browser, go to https://csus.teamdynamix.com 2. Click on SIGN-IN located in the

More information

Fundamentals of Great Plains & Reporting Tools

Fundamentals of Great Plains & Reporting Tools Fundamentals of Great Plains & Reporting Tools Accessing GP... 1 Accessing the terminal server... 1 Creating a shortcut to the Remote Desktop Connection command... 2 Configuration options for your terminal

More information

Accessing SSL VPN with Mac OS X

Accessing SSL VPN with Mac OS X Accessing SSL VPN with Mac OS X Requirements -Safari Web Browser -Network Connect link -Windows Remote Desktop for Mac -IP address and login information of PC on Mount Auburn s network -ITS username and

More information

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac?

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? In order to connect remotely to a PC computer from your Mac, we recommend the MS Remote Desktop for Mac client.

More information

How To Register For A Course Online

How To Register For A Course Online How to Register and Pay for BEST Center Classes Online Welcome to our new online registration system for The BEST Center at Genesee Community College! All of our scheduled noncredit classes are listed

More information

Setting Up Monthly Reporter

Setting Up Monthly Reporter Setting Up Monthly Reporter April 11, 2014 I. HOW IT WORKS A QUICK OVERVIEW A. AuditWare Development Company maintains a powerful, sophisticated server on which a portion of memory is assigned to each

More information

How to Work with HEAT Self Service

How to Work with HEAT Self Service Division of Information Technology at UNCP How to Work with HEAT Self Service About This Document This document provides end-user instructions on using the HEAT Self Service (HSS) application to create,

More information

How to Set Up SSL VPN for Off Campus Access to UC eresources

How to Set Up SSL VPN for Off Campus Access to UC eresources How to Set Up SSL VPN for Off Campus Access to UC eresources Contents How to Set Up SSL VPN for Off Campus Access to UC eresources... 1 Off Campus Access via SSL VPN... 2 SSL VPN (Secure Sockets Layer

More information

B&SC Office 365 Email

B&SC Office 365 Email B&SC Office 365 Email Microsoft Office 365 In its continuous efforts to provide the highest quality student experience, Bryant & Stratton College is giving students access to a new tool for accessing email.

More information

Purchasing & Enrollment Guide

Purchasing & Enrollment Guide Purchasing & Enrollment Guide Last updated June 30, 2014 Contents Purchasing Student Licenses for a North Carolina Public School/District... 3 Purchasing Additional Student Licenses for a School or District...

More information

eprocurement Training

eprocurement Training eprocurement Training eprocurement Help Desk 206-685-3558 http://www.washington.edu/admin/stores/eprocurement eprocurement Training Guide Ver. 9r1 1 UW eprocurement Website Do the following to access the

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

NextGen Setup Guide First-time Workstation Setup & Logging In

NextGen Setup Guide First-time Workstation Setup & Logging In This guide will help you get setup on NextGen for the first time you log onto a City or SBC computer. It will also help if you are a first-time user and need to create your password. I. Setting up Desktop

More information

Using VPN. DJJ Staff

Using VPN. DJJ Staff Using VPN DJJ Staff Internet Explorer (32 bit) Enter https://vpn.djj.state.fl.us in the address bar You will need to use IE 32bit. 64 bit machines have the IE 64 bit option as well. To check this setting

More information

Office 365 Training. Contents

Office 365 Training. Contents Office 365 Training Contents Logging into Office 365 and setting up your Office 365 Suite... 3 Moving Files to OneDrive for Business Cloud Storage... 6 - Creating Folders to organize your OneDrive... 9

More information

Rational Software. Getting Started with Rational Customer Service Online Case Management. Release 1.0

Rational Software. Getting Started with Rational Customer Service Online Case Management. Release 1.0 Rational Software Getting Started with Rational Customer Service Online Case Management Release 1.0 Table of Contents 1. Introduction 1 2. Site Capabilities 1 2.1 Service Requests 1 2.2 Solutions Knowledge

More information

Hallpass Instructions for Connecting to Mac with a Mac

Hallpass Instructions for Connecting to Mac with a Mac Hallpass Instructions for Connecting to Mac with a Mac The following instructions explain how to enable screen sharing with your Macintosh computer using another Macintosh computer. Note: You must leave

More information

Egnyte for Power and Standard Users. User Guide

Egnyte for Power and Standard Users. User Guide Egnyte for Power and Standard Users User Guide Egnyte Inc. 1350 West Middlefield Road. Mountain View, CA 94043, USA Phone: 877-7EGNYTE (877-734-6983) Revised June 2015 Table of Contents Chapter 1: Getting

More information

Customer Self-Service (CSS) For Food Services Division Employees. Food Services CMS Help Desk Phone 213.241.3388

Customer Self-Service (CSS) For Food Services Division Employees. Food Services CMS Help Desk Phone 213.241.3388 Customer Self-Service (CSS) For Food Services Division Employees Food Services CMS Help Desk Phone 213.241.3388 1 Customer Self-Service (CSS) For LAUSD Food Services Employees The following instructions

More information

Guidelines for Using the Web Help Desk

Guidelines for Using the Web Help Desk BURBANK SCHOOL DISTRICT 111 Guidelines for Using the Web Help Desk Technology Department 1/7/2013 The purpose of this document is to provide guidance on how to navigate the Burbank School District 111

More information

Education Solutions Development, Inc. APECS Navigation: Business Systems Getting Started Reference Guide

Education Solutions Development, Inc. APECS Navigation: Business Systems Getting Started Reference Guide Education Solutions Development, Inc. APECS Navigation: Business Systems Getting Started Reference Guide March 2013 Education Solutions Development, Inc. What s Inside The information in this reference

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

How To Use Senior Systems Cloud Services

How To Use Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

PISA 2015 MS Online School Questionnaire: User s Manual

PISA 2015 MS Online School Questionnaire: User s Manual OECD Programme for International Student Assessment 2015 PISA 2015 MS Online School Questionnaire: User s Manual Doc: CY6_CBA_SCQ_MSPrincipalManual.docx September 2014 Produced by ETS, Core 2 Contractor

More information

GRS Advantage Website User Reference Guide

GRS Advantage Website User Reference Guide GRS Advantage Website User Reference Guide This document describes how to use the GRS Advantage Website. Table of Contents GRS Advantage Website... 2 Accessing the Website... 2 Requesting Access to the

More information

Remote Access Using the USDA LincPass

Remote Access Using the USDA LincPass If you require an accessible version of this course please follow these directions. Press Shift+Control+Y to activate the Adobe Read Out Loud function. Once you have activated the Read Out Loud function

More information

Installing the VMware Horizon View Client to Access Hoag Virtual Desktops

Installing the VMware Horizon View Client to Access Hoag Virtual Desktops Installing the VMware Horizon View Client to Access Hoag Virtual Desktops Hoag IT Department For questions or further assistance, please contact the Service Desk: 949-764-8600, option 2 1 Table of Contents

More information

Citrix Desktop for Home Computers Apple ios Instructions

Citrix Desktop for Home Computers Apple ios Instructions Citrix Desktop for Home Computers Apple ios Instructions You can use Citrix to create and access a virtual work desktop from your home computer. Step 1 Uninstall: To install the newest version of Citrix

More information

ecstudent-ts Terminal Server How to Use

ecstudent-ts Terminal Server How to Use ecstudent-ts Terminal Server How to Use Connect to Cisco Any Connect Connect to Terminal Server, Set Options to Use Home Computer Files, Printers, Clipboard Use Network Folders Copy Files from Network

More information

Lawful Gambling Tax e-services Manual. Upload Lawful Gambling Manufacturer Inventory Sales File in e-services

Lawful Gambling Tax e-services Manual. Upload Lawful Gambling Manufacturer Inventory Sales File in e-services Lawful Gambling Tax e-services Manual Upload Lawful Gambling Manufacturer Inventory Sales File in e-services Upload Lawful Gambling Manufacturer Inventory Sales File into e-services You must submit your

More information

account multiple solutions

account multiple solutions Quick Start Guide 1 Our easy to use guide will get you up and running in no time! The guide will assist you with: Generating your Sage Pay login Navigation Creating contacts Creating system users Setting

More information

Instructions for using VPN and accessing your files remotely

Instructions for using VPN and accessing your files remotely Instructions for using VPN and accessing your files remotely Be sure that you have the latest version of JAVA installed on your computer. Go to https://sslvpn.uco.edu and sign in using your domain username

More information

Click on the link for the Library Catalog. Richard J. Brown Library Searching the Online Catalog Page 1

Click on the link for the Library Catalog. Richard J. Brown Library Searching the Online Catalog Page 1 McCloskey/Library Instruction Teed-Thoreson/Living with Death Revised February 2, 2011 Searching the Nicolet Library Online Catalog Getting Started To search the Nicolet College Library s Online Catalog,

More information

Instructions for installing Citrix Receiver

Instructions for installing Citrix Receiver Instructions for installing Citrix Receiver Remote Access End User Reference Guide for Access to SJLinked Version 1.0 4/21/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before

More information

Acano solution. Acano Clients v1.7 Getting Started Guide. June 2015 76-1047-03-D

Acano solution. Acano Clients v1.7 Getting Started Guide. June 2015 76-1047-03-D Acano solution Acano Clients v1.7 Getting Started Guide June 2015 76-1047-03-D Contents Contents 1 Introduction... 4 1.1 cospaces... 4 1.2 cospace Users... 4 1.3 The Acano Client... 5 2 Overview... 6 2.1

More information

Welcome to echalk A Guide For Students. Introduction. Contents:

Welcome to echalk A Guide For Students. Introduction. Contents: Welcome to echalk A Guide For Students Introduction echalk is an online learning environment that connects students, teachers, parents and administrators within your school and district. echalk provides

More information

MICROSOFT OFFICE 2016. (Mac OS)

MICROSOFT OFFICE 2016. (Mac OS) MICROSOFT OFFICE 2016 Table of Contents (Mac OS) 1 Prerequisites of Microsoft Office 2016 Installation... 1 2 Logging in Office 365 for Online Download... 2 3 Guided Installation Steps... 6 4 Check and

More information

Troubleshooting Guide for NFA/NWCG Online Users

Troubleshooting Guide for NFA/NWCG Online Users Troubleshooting Guide for NFA/NWCG Online Users (This guide has been created to help you identify and resolve basic problems you may experience with NFA/NWCG Online. The Table of Contents on page 2 is

More information

Web Help Desk - EASD Technology Support

Web Help Desk - EASD Technology Support Web Help Desk - EASD Technology Support EASDʼs Technology Services department has instituted a new tech request database system called Web Help Desk. This help desk system will now allow staff members

More information

TECHNICAL TRAINING LAB INSTRUCTIONS

TECHNICAL TRAINING LAB INSTRUCTIONS In this lab you will learn how to login to the TotalAgility Designer and navigate around it. You will also learn how to set common Server Settings, create a simple capture workflow business process, save,

More information

ADA Applicant Business Process Guide

ADA Applicant Business Process Guide Objectives ADA Applicant Business Process Guide The purpose of this document is to give you an understanding of how to apply and maintain an applicant account at the American Dental Association (ADA).

More information

User Guide BMC Remedy Support System

User Guide BMC Remedy Support System United Arab Emirates Federal Authority For Government Human Resources User Guide BMC Remedy Support System User Guide BMC Remedy Support System Releases: Bayanati Self-Service User Guide Version 1.0 Bayanati

More information

Verified Volunteers. System User Guide 10/2014. For assistance while navigating through the system, please contact Client Services at:

Verified Volunteers. System User Guide 10/2014. For assistance while navigating through the system, please contact Client Services at: Verified Volunteers System User Guide 10/2014 For assistance while navigating through the system, please contact Client Services at: RCAN@verifiedvolunteers.com - (855) 326-1860 - Option 1 Welcome to Verified

More information

Optimal Browser Settings for Internet Explorer Running on Microsoft Windows

Optimal Browser Settings for Internet Explorer Running on Microsoft Windows Optimal Browser Settings for Internet Explorer Running on Microsoft Windows If you have Internet Explorer 7 or 8: Each time you log in to our web site, it evaluates whether you are using the same computer

More information

Axis 360 Guides Table of Contents. Axis 360 & Blio ebooks with Android Devices (1/30/14)

Axis 360 Guides Table of Contents. Axis 360 & Blio ebooks with Android Devices (1/30/14) Axis 360 Guides Table of Contents Axis 360 & Blio ebooks with Android Devices (1/30/14) Axis 360 & Blio ebooks with eread Devices or a Computer (1/30/14) Axis 360 & Blio ebooks with ios Devices (1/30/14)

More information

Virtual Heart User Manual Username Password

Virtual Heart User Manual Username Password Virtual Heart User Manual Username Password These instructions are meant to help you use the Virtual Heart website. Please write down your username and password and store them in a safe place in case you

More information

Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in

Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in Open Internet Explorer Logging in Navigate to the district home page: http://www.fortbend.k12.tx.us/ Click on Employee Services Finally, click

More information

NS Financials. Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client

NS Financials. Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client NS Financials Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client This document describes how to access the NS Financials system through Safari on an Apple Mac and outlines the

More information

UC Learning Center: Learner Guide

UC Learning Center: Learner Guide UC Learning Center: Learner Guide Updated 2/5/15 Introduction The UC Learning Center is the web based learning management system (LMS) used across the University of California for managing training and

More information

Remote Access. Remote Access Start-up Guide. Non Cheshire East Council PC s/laptops. Page 0

Remote Access. Remote Access Start-up Guide. Non Cheshire East Council PC s/laptops. Page 0 Remote Access Remote Access Start-up Guide Non Cheshire East Council PC s/laptops Page 0 Page 1 1. Getting Started NGD provides easy access to all your Cheshire East documents and applications whilst not

More information

Introduction to the Professional Development Center

Introduction to the Professional Development Center Introduction to the Professional Development Center Overview Materials Navigation Troubleshooting Professional Development Center Materials Skyward Software Tips and Tricks General Simulation Tips Feedback

More information

Voice-Over PowerPoint (VOPP) and FTP Instructions for Online Courses (for Windows PC Computers) December 2009

Voice-Over PowerPoint (VOPP) and FTP Instructions for Online Courses (for Windows PC Computers) December 2009 Voice-Over PowerPoint (VOPP) and FTP Instructions for Online Courses (for Windows PC Computers) December 2009 A. How to add narration to a PowerPoint presentation: 1. Attach a microphone to your computer

More information

Guidelines for Using the Web Help Desk

Guidelines for Using the Web Help Desk Guidelines for Using the Web Help Desk Technology Department 7/15/2013 The purpose of this document is to provide guidance on how to navigate the School Association for Special Education in DuPage County

More information

Manufacturing Representative SSL VDM Login User s Guide

Manufacturing Representative SSL VDM Login User s Guide June 12 2008 Ver. 1.5 KEMET Corporation Manufacturing Representative SSL VDM Login User s Guide This document is a guide to assist a Manufacturing Representative (MFG REP) to connect and login to the SSL

More information

Department of Public Health S A N F R A N C I S C O

Department of Public Health S A N F R A N C I S C O This guide provides the step-by-step instructions for: Requesting mobile device access to your DPH Office 365 email account Setting up an Android device to sync with Office 365 Setting up an Apple device

More information

Mapping ITS s File Server Folder to Mosaic Windows to Publish a Website

Mapping ITS s File Server Folder to Mosaic Windows to Publish a Website Mapping ITS s File Server Folder to Mosaic Windows to Publish a Website April 16 2012 The following instructions are to show you how to map your Home drive using ITS s Network in order to publish a website

More information

How to use Mints@Home

How to use Mints@Home How to use Mints@Home Citrix Remote Access gives Mints users the ability to access University Of Cambridge and MINTS resources from any computer, anywhere in the world,. The service requires a high-speed

More information

Disabling Microsoft SharePoint in order to install the OneDrive for Business Client

Disabling Microsoft SharePoint in order to install the OneDrive for Business Client Disabling Microsoft SharePoint in order to install the OneDrive for Business Client If you try to setup and sync your OneDrive online documents with the client software and Microsoft SharePoint opens,

More information

Logging in to Google Chrome

Logging in to Google Chrome Logging in to Google Chrome By logging in to Google Chrome, you will be able to quickly access any saved applications, bookmarks, and resources from any location. Please remember...if you are using a lab

More information

How do I use Citrix Staff Remote Desktop

How do I use Citrix Staff Remote Desktop How do I use Citrix Staff Remote Desktop September 2014 Initial Log On In order to login into the new Citrix system, you need to go to the following web address. https://remotets.tees.ac.uk/ Be sure to

More information

UC Learning Center: Learner Guide

UC Learning Center: Learner Guide UC Learning Center: Learner Guide Updated 3/11/2015 Introduction The UC Learning Center is the web-based learning management system (LMS) used across the University of California, for system wide training

More information

DocumentMall PPDM Upload Link Version 1.0 User s Guide

DocumentMall PPDM Upload Link Version 1.0 User s Guide Version 1.0 User s Guide Copyright 2012 All other trademarks are property of their respective owners. The contents of this User s Guide are subject to change without notice. Visit www.documentmall.com/user

More information

Citrix for Mac Installation

Citrix for Mac Installation While some MCPS applications run on Macintosh computers, other applications do not function properly. One method to get these applications (such as Outlook and Special Education s O/SS) is to add a mini-program

More information

Outlook Web Access Tutorial

Outlook Web Access Tutorial 1 Outlook Web Access Tutorial Outlook Web Access 2010 allows you to gain access to your messages, calendars, contacts, tasks and public folders from any computer with internet access. How to access your

More information

Schools CPD Online General User Guide Contents

Schools CPD Online General User Guide Contents Schools CPD Online General User Guide Contents New user?...2 Access the Site...6 Managing your account in My CPD...8 Searching for events...14 Making a Booking on an Event...20 Tracking events you are

More information

ManageEngine ServiceDesk Plus. The new Copper Mountain College Helpdesk System

ManageEngine ServiceDesk Plus. The new Copper Mountain College Helpdesk System ManageEngine ServiceDesk Plus The new Copper Mountain College Helpdesk System Why do we have it? To make repair and service requests with the I.S. Department. To keep a history of all of your requests.

More information

First Time Users: Setting Up Your Account ADP Online Payroll Instructions

First Time Users: Setting Up Your Account ADP Online Payroll Instructions First Time Users: Setting Up Your Account ADP Online Payroll Instructions Log onto: https://workforcenow.adp.com (must type exactly) There is also a link on the NWSRA.org website: Click on Staff/Volunteers

More information