the day after a Funeral.

Family Care Most people don t think about the day after a Funeral. That s why we do. Pricelist 2014 For most of us, there will never be a day quite like the one following a funeral. With fewer distractions, the reality of loss seeps into places we didn t know existed. People around us ease back into their routine. It s hard to imagine how anyone could think clearly or even care about the many things that need to be taken care of following a funeral. That s where FAMILY CARE steps in. We offer Family Care because we know it makes a difference to families who have entrusted us with their loss. A trained Family Care counselor helps you begin the healing process by providing valuable hands-on assistance with many of the tasks (large and small) that must be dealt with. Here is what you can expect from FAMILY CARE: Beneficiary changes, bank account updates and timely insurance claims are among the most pressing matters facing a survivor, and may impact your financial wellbeing. Some things, left undone, have the potential to complicate your life if not addressed in a timely manner. Want us to make phone calls? Need us to get a claim in the works? That s what we ll do. And if you re not sure where to start, we ll help you determine a plan of action. We provide a record of every phone call made on your behalf, including promises from forms in the mail to answers that are in the works will be noted for your reference. Follow-up too We promise future help, such as filling out forms, so you can be assured we will check in with you periodically. This is a complimentary service of the funeral home. Denise Baynton Family Care Counsellor

FUNERAL PREARRANGEMENT QUOTATION FOR: To the Families We Serve, Please find enclosed an information package with a complete description of funeral services and merchandise and their costs as offered by our Funeral Home. We feel it is important for you to have a clear understanding of the services and merchandise and their costs as offered by our Funeral Home in order to assist you in making final decisions about funeral arrangements that are appropriate for you and your family. Funeral services can be prearranged and prepaid. Whereas prepayment is not appropriate in all situations, it is generally beneficial for all to discuss funeral arrangements before they are needed and understand the options that are available. We are willing to discuss any arrangements with you and your family at a convenient time and location. If there are any questions that you have about this information, or any related matters, please do not hesitate to call us. Rick Ludwig (Managing Director) Ron Steepe Keith Waller Greg Luxon Henry Sieders Garnet VanPopta Sarah Vienneau 146 Mill Street North Waterdown, ON L0R 2H0 905.689.4852 www.kitchingsteepeandludwig.com Services Casket Vault/Urn HST 13% Subtotal Quotation Valid until: Funeral Director: _ Projected Cost Increase Time Pay with Insurance -10 yr. 12 month _ 120 month _ +10 yr 36 month _ 180 month _ Payment: Unless otherwise specified, payment is due within 30 days of signing the contract. Payment may be made by cash, cheque, debit, Mastercard and VISA. Beyond the allotted time, interest will be charged at a rate of 12% per annum. If you are pre-paying for services or supplies, pre-authorized chequing is also available. Financing: For your convenience, we offer two funding options when prepaying services or supplies. When prepaying, you pay for the services and supplies today and the money will be used to pay for the services and supplies when they are delivered at the time of death. CASH DISBURSEMENTS PAID ON YOUR BEHALF: Cemetery O/C Fees Crematory Fees Newspaper Notices Coroner Certificate Death Registration (City) Clergy Honorarium Organist Other Subtotal TOTAL FUNERAL COST 60 month month _ We are proud to offer various payment and pre-funding options to our clients. Trust: You may pay the money directly to us and we will place it in trust, where it will accrue interest until the contract is fulfilled (when the services and supplies are delivered) or the contract is cancelled. Trusting is limited in payment terms and the interest rates may vary throughout the life of the trust fund. Insurance: You may purchase an insurance contract where the proceeds of the insurance contract will be used to pay for the services or supplies at the time they are delivered or the contract is cancelled. Insurance products offer a greater flexibility for payment terms, a life insurance on payment plans, and fixed interest rate for the life of the plan.

Explanation of Services PREARRANGEMENT INFORMATION RECORD FULL NAME: ADDRESS: POSTAL CODE: PHONE: BIRTH DATE: BIRTH PLACE: MARITAL STATUS: S.I.N. SPOUSE S FULL (MAIDEN) NAME: FATHER S FULL NAME: FATHER S BIRTHPLACE: MOTHER S FULL MAIDEN NAME: MOTHER S BIRTHPLACE: LAST OCCUPATION: NEXT OF KIN: ADDRESS: POSTAL CODE: PHONE: NAMES (WITH RELATIONSHIP) FOR NEWSPAPER NOTICE: Basic Professional Fees Professional consultation with licensed personnel, which may include but is not limited to, expert advice on options to meet your needs, including essential services relating to disposition, drafting notices, planning scheduling of services, advising regarding possible government benefits. A Basic professional fee is payable whenever we provide services to you. Coordinating Rites and Ceremonies Co-ordination of all rites and ceremonies, before, during and after they have been provided, including services and supplies provided by us, as well as those provided by third party suppliers, such as flowers and death notices. Documentation Completion and filing of all documents necessary to carry out the services and supplies requested, including, but not limited to, death registration, burial permit, coroner s certificate for cremation, documentation necessary to ship the body out of the country. As part of this service, we will provide you with proof of death certificates; such certificates are usually accepted for most estate settlement purposes, but sometimes a provincial Death Certificate will be necessary and is available from the Office of the Registrar General. Transport Remains Basic Transportation of the remains from one place to another, for example the hospital to our premises, or from our premises to the cemetery or crematorium using a transfer vehicle, for distances not exceeding 50 km. Basic Preparation The preparation of the body for placement into the casket, including bathing, dressing and the setting of facial features for identification or viewing without embalming. Embalming Embalming is the process of replacing blood and bodily fluids with chemical preservatives. It is a process of sanitation, restoration and temporary preservation. Embalming is not legally required, but may be recommended to preserve the body between the time of death and the visitation or disposition of the deceased. Our professional funeral directors will make a recommendation based on the condition of the body and expected service needs. Staff Services Visitation (On-site/Off-site) Staff to coordinate and oversee the Visitation (informal gathering) at our premises. If the visitation takes place at an off-site location, an equipment charge and additional staff services charges will apply in lieu of facility fees. > continued...

... Explanation of Services continued > Staff Services Ceremony (On-site/Off-site) Staff to coordinate and oversee the Ceremony or Memorial at our premises. If the Ceremony or Memorial takes place at an off-site location, an equipment charge and additional staff services charges will apply in lieu of and equivalent to facility use fees. Staff Services Reception Staff services in preparation for, during, and after the Reception time. Funeral Celebrant Staff service provided to plan, lead, host and coordinate the details of the Service or Ceremony. Facilities Preparation/ Embalm/Shelter Facilities used to prepare, embalm and/ or shelter the deceased; this charge applies whenever the deceased is in our facility for any purpose. Facilities Visitation A room or rooms for the reception of family or friends during the Visitation period which includes use of a coffee lounge. Facilities Ceremony Use of our chapel and equipment for one hour prior to the Funeral Service in addition to the service time. Memorial Stationery Personalized guest register book, memorial cards, thank you notes, laminated obituary bookmarks and service folders including all design and printing. Facilities Reception Use of reception facilities following the Funeral Service or Ceremony including hot and cold refreshments, dishes and napkins. Vehicles Lead/Clergy/ Interment A vehicle used to drive the clergy where necessary and/or to escort the funeral procession to the place of final disposition and/or to meet the family for a graveside service. Vehicles Limousine A limousine to accommodate family or pallbearers on the day of the Service or Ceremony. Vehicles Subsequent transfer of remains A vehicle for transfer of the deceased to the place of Service or Ceremony and/or the cemetery or crematory. Vehicles Utility Van A general purpose vehicle to transfer equipment or flowers to the place of the Service or Ceremony and/or to the cemetery or other local delivery location. Equipment for Off-site services The provision of funeral equipment for Visitation and/or Ceremony provided off-site. Pacemaker Removal The removal and disposal of a pacemaker when required prior to cremation. Arrangement Options & Prices EFFECTIVE 01/21/14 Arrangement Options A) Full Services: Visitation and Service on separate day... $5,655 Includes all services listed under Itemized Services except Reception Facility & Staff. B) Full Services: Visitation and/or Service on same day... $4,445 Includes all services listed on the right except Reception Facility and Staff. C) Private Family Goodbye... $2,655 Includes Professional and Staff Services, transportation from place of death, facility for shelter and private visiting hour, funeral coach to cemetery or crematory, good bye ceremony, and documents. D) Simply Cremation... $1,910 Includes Professional Services, transportation from place of death, facility for shelter, transfer to and return from crematory, and documents. Cremation Container Price List EFFECTIVE 01/21/14 Basic 101, Eternite Wooden tray with cardboard shell... $195 Cloth 50 HP, Northern Hinge plate, cloth covered, white interior... $495 Woodward 527, Northern Solid poplar, wood handles, muslin interior... $695 Rental Northern Durham Poplar (504D) + 102 Eden container (satin)... $500 + $495 Frontenac Poplar (18W) +102 Eden container (crepe)... $800 + $495 Cambrian Oak (23) + 102 Eden Container (velvet)...$1,000 + $595 Versaille Mahogany (979) +102 Eden Container (velvet)... $1,200 + $595

... Arrangement Options & Prices continued > Cremation Urn Price List EFFECTIVE 01/21/14 Standard S0830 Mama Goose CERAMIC: Mother of Pearl finish... $190 Shaded Oak M58-A Manchester WOOD: Veneer Oak, shaded polished finish... $275 Gold Butterfly S0818 Mama Goose CERAMIC: black with gold and butterfly... $325 Divine Fabhaven CULTURED MARBLE: white or black... $345 Morton Morton WOOD: Solid Oak natural or walnut finish... $395 Floral OGR BRONZE: Solid bronze green or wine colour... $395 Memory Chest 3535 Eckels WOOD: Solid Mahogany Urn with removable burial container... $435 Winchester WWU300 Elite WOOD: Select Hardwoods in walnut, mahogany or natural finish... $435 Tigereye 903 Eckels MARBLE: traditional style... $545 Antique Volumes 5200 Eckels BRONZE: cast bronze library urn... $695 Muskoka 901MUSK Eckels MARBLE: etched black marble cylinder... $895 Urn Vault Fabhaven Gold sprayed, sealed, concrete urn burial vault... $395 Cultured Marble Urn Burial Vault... $395 Keepsake Urns... Available Cremation Keepsake Jewelry... Available Alternate urns available in all price ranges. Subject to manufacturer s supply. Itemized Services Basic Professional Fees... $925 Coordinating Rites and Ceremonies... $175 Documentation... $295 Transfer Remains-basic... $270 Local (1.25/km over 50k) Basic Preparation... $195 Embalming... $235 Staff Services-Visitation (On-site)... $495 Staff Services-Visitation (Off-site)... $765 Staff Services-Ceremony (On-site)... $495 Staff Services-Ceremony (Off-site)... $885 Staff Services-Reception... $160 Funeral Celebrant... $250 Facility-Preparation/Embalm/Shelter... $195 Facility-Visitation... $695 Facility-Ceremony... $695 Facility-Reception... $225 Facility-Family Centre for Visitation Room... $695 Memorial Stationery... $245 Register Book, Memorial & Thank You Cards, Laminated Newspaper Notices Vehicles-Clergy/Lead/Interment... $150 Vehicles-Limousine... $225 Vehicles-Utility Van... $65 Vehicles-subsequent transfer of remains... $300 Equipment for Off-site... $300 Pacemaker Removal... $35 All of our services include our complimentary Family Care to assist you with the many details that need to be dealt with after the funeral and our complimentary DVD tribute to the memory of your loved one.

Casket Price List EFFECTIVE 01/21/14 Grey Vicuna 503, P.P.G Presswood construction, grey cloth covering, white satin interior, adult standard... $995 Aldergrove 428, Northern Solid poplar, light walnut satin finish, rosetan crepe interior, adult standard... $1,295 Durham 504D, Northern Poplar veneer construction, rosetan crepe interior, adult standard (RENTAL $995)...$1,645 Glentay 444, Northern Solid ash, amber satin finish, rosetan crepe interior...$1,895 Delta 405, Northern Solid pine, light walnut satin finish, rosetan crepe interior, adult standard...$1,995 Breton 445, Northern Solid oak, walnut satin finish, rosetan crepe interior, adult standard...$2,295 Saturn Blue 242482, Batesville 20 gauge protective steel, blue crepe interior, Life View photo panel, adult standard...$2,595 Homestead 707, Northern Solid Maple, algonquin mist gloss finish, rosetan crepe interior, adult standard...$2,695 Frontenac 18W, Northern Solid Poplar, Dark walnut finish, rosetan crepe interior (RENTAL $1,295)...$2,895 Rosehall 500, Northern Solid oak, blended rub gloss finish, rose crepe interior, embroidered rose panel, adult standard... $2,895 Rosette 495-8J3-H Engineered Poplar wood,,cherry stain high gloss, eyelet linen interior, adult standard...$2,995 Woodstock 10-5750-00, Victoriaville Solid appalachain red oak, topaz colour with satin finish, beige velvet interior...$2,995 Cambrian 23, Northern Solid 2 inch plank Oak, cream white velvet interior. (RENTAL $1,595)...$3,325 Pearson 7v3-888-HD, Batesville Select veneer cherry, cherry polished finish, champagne velvet interior, adult standard... $3,495 Versailles 979, Northern Solid Mahogany, walnut gloss finish, toast velvet interior, adult standard. (RENTAL $1,795)... $4,295 Princeton 2308, Victoriaville 32 oz., brushed copper, protective seal, champagne velvet interior, adult standard...$5,495 Alternate caskets are available at all price ranges. Casket availability is subject to manufacturer s supply. Burial Vault Price List EFFECTIVE 01/21/14 Crypt Superior Two piece, unsealed, concrete burial crypt... $825 Standard Superior Gold sprayed, asphalt sealed, decorative burial vault... $975 Titan Doric Gold sprayed, plastic lined, sealed, burial vault... $1,225 Patrician Doric Decorative, plastic lined, sealed burial vault... $1,695 Athenian Doric Decorative Grey, Stainless Steel lined, sealed vault... $2,595 Lydian Doric Decorative Copper lined, sealed vault... $3,095 Bronze Doric Decorative Bronze lined, sealed vault... $3,195