Citizen-Centric Mobile Government Real Real time applications Selim J. Eddé MENA Government Relations Selim.edde@sap.com Al Hassa, March 20 th, 2012
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Enabling Government Business Transformation Agenda Agenda Key take aways The power of mobility The ideal mobility platform Critical successful factors in public sector Real Life Examples : Health, Unemployment, Education & Agriculture. Beyond mobility 1. Citizen Centricity is critical 2. Mobility does not only extend but Transforms Government 3. Need for Real Real Time Robust Platform & Architecture 4. Mobile Social Media is a Game Changer. 2011 SAP AG. All rights reserved. Confidential 3
He world is Flat & Mobile There are 1.2 billion mobile phone users in the world. According to Morgan Stanley, more users will connect to the Internet over mobile devices than desktop PCs within 4 years. A survey of 223 federal government decision makers and influencers indicated that mobile technologies top the list of promising and beneficial technologies. (Market connections, Inc.) 2011 SAP AG. All rights reserved. Confidential 4
SAP Mobility use case: Mobile EMR Business Process Collaborative Care Management within Hospital Current situation Care Management process is a complex process involving a lot of human interaction with professionals moving from one point of care to the other, different media types, and time lags. User have to come to their IT, not vice versa, which leads to low adoption Value proposition EMR is one of the fundamental concepts of every clinical information system SAP Mobile EMR is the first reference application for SAP s Mobile Framework for Healthcare Multi-back end, Multi-device, and ecosystem strategy Result Bring IT to the point of care Support collaboration Showcase and Proof of Concept for SAP Mobile Framework for Healthcare 2011 SAP AG. All rights reserved. Confidential 5
21 st Century Government Transformational Themes Discover The Power of Mobility Citizen Centric The beating heart of the Country Citizen Experience Transparency Internal Excellence More for Less Effectiveness Economies of scale Trust Accountability Collaborative Environment Massive levels of Collaboration Break down the Silos Network Centric Ops Leadership Sustainability Governance Metrics Partnerships Private Public People POLICY Empower Stakeholders Employees Citizens Suppliers Enthuse the Community Vision & ability to Execute 2011 SAP AG. All rights reserved. Confidential 6
Framework Bringing order to chaos The 4 Cs of a mobility platform, services, and applications Create Connect heterogeneous data sources Service Consume heterogeneous mobile devices Structured Robust Unwired Platform Unstructured Mobile Business Analytics Container Apps Native Apps Management console Control Device and server management and security 2011 SAP AG. All rights reserved. Confidential 7
How mobility helps public sector organizations Opportunities for Best Run Government Citizen and Social Services Public Administration Public Security Healthcare Higher Education and Research Postal, Electronic Toll Collection Enable easier and convenient citizen selfservices Increase productivity and respond faster to citizens requests for services Allow case workers to spend more time in mission-critical work in the field Receive subsidies and benefits on mobile devices Keep control of mission-critical workflow while on travel or out of the office Mobilize employee and manager selfservices Have executivelevel oversight of financial and management status Enable rapid citizen reporting of suspicious activities Deploy law enforcement resources more effectively Improve emergency preparedness and enable better responses to disasters Have rapid access to intelligence in the field Enable patient to inquire about this health related information anywhere, anytime Allow health worker to send electronic bill to insurance agent mobile devices, saving cost and being more sustainable Allow diabetes patient to proactively care for his condition Make student life better organized, and more productive, so it is easier to engage in the university and campus experience Make professors and faculty more productivity Allow the mailman to collect data (including signatures), print receipts, optimize routes, and adjust if required Enable citizens to pay tolls from mobile devices 2011 SAP AG. All rights reserved. Confidential 8
How mobility helps public sector organizations Opportunities for Best run Government Citizen and Social Services Public Administration Public Security Healthcare Higher Education and Research Agriculture Enable easier and convenient citizen selfservices Increase productivity and respond faster to citizens requests for services Allow case workers to spend more time in mission-critical work in the field Receive subsidies and benefits on mobile devices Keep control of mission-critical workflow while on travel or out of the office Mobilize employee and manager selfservices Have executivelevel oversight of financial and management status Enable rapid citizen reporting of suspicious activities Deploy law enforcement resources more effectively Improve emergency preparedness and enable better responses to disasters Have rapid access to intelligence in the field Enable patient to inquire about this health related information anywhere, anytime Allow health worker to send electronic bill to insurance agent mobile devices, saving cost and being more sustainable Allow diabetes patient to proactively care for his condition Make student life better organized, and more productive, so it is easier to engage in the university and campus experience Make professors and faculty more productivity Rural Market Connection Understanding the value chain inefficiencies and using mobility to address them. Equip the citiens with mobility to change their economic and social conditions. 2011 SAP AG. All rights reserved. Confidential 9
How mobility helps public sector organizations Opportunities for Best run Government Citizen and Social Services Public Administration Public Security Healthcare Higher Education and Research Agriculture Enable easier and convenient citizen selfservices Increase productivity and respond faster to citizens requests for services Allow case workers to spend more time in mission-critical work in the field Receive subsidies and benefits on mobile devices Keep control of mission-critical workflow while on travel or out of the office Mobilize employee and manager selfservices Have executivelevel oversight of financial and management status Enable rapid citizen reporting of suspicious activities Deploy law enforcement resources more effectively Improve emergency preparedness and enable better responses to disasters Have rapid access to intelligence in the field Enable patient to inquire about this health related information anywhere, anytime Allow health worker to send electronic bill to insurance agent mobile devices, saving cost and being more sustainable Allow diabetes patient to proactively care for his condition Make student life better organized, and more productive, so it is easier to engage in the university and campus experience Make professors and faculty more productivity Rural Market Connection Understanding the value chain inefficiencies and using mobility to address them. Equip the citiens with mobility to change their economic and social conditions. 2011 SAP AG. All rights reserved. Confidential 10
Agricultural Value Chains Cashew Example Farmer Cooperative Processor Exporter Retailer RCN Production RCN trade & logistics Cashew processing Kernel export Kernel wholesale & retail 2011 SAP AG. All rights reserved. Confidential 11
ICT Use Cases Supporting Farmer Groups Farmer Cooperative Governance Membership management Collection and maintenance of cashew farmer master data Information sharing between farmers and support organizations Financial management Financial services to farmers Information reference to geographical map data Operative Business Process Support Cashew buying Stock inventory Transportation logistics Coordination of bulk selling Analytics Data collection, aggregation and analysis on agricultural practice and outputs Cashew trading Cross Process Support Certification Produce and processing traceability for speciality markets (Fairtrade) Mobile Applications Tracing via Barcodes Geographical Information System 2011 SAP AG. All rights reserved. Confidential 12
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SAP SLcM Facebook integration SAP Student Lifecycle Management & Facebook Integration Students want to share Universities have to share.. Academic offering Personal schedule Grades Admission/Registration status. 3 4 5 6 2 Admission Equivalency Determination Enrollment Course Registration Academic Advising Student Administration 7 1 Application Reporting Academic Calendar Student Financials Recruitment Student Accounting Student Master Data Resource Event Planning 8 Examinatio n & Grading 14 Teaching and Study Academic Structure Rules & Regulations Events 9 Alumni 13 10 12 11 Progression Graduation Degree Auditing Change of Program Reregistration 2011 SAP AG. All rights reserved. Confidential 18
NYC Cops Alert Management System New York Alerts: Emergency Alerts Mobile Twitter email 1 Million Alerts in 15 Minutes During Recent Snow Storm 6.3 Million Subscribers Powered by Sybase 365 2011 SAP AG. All rights reserved. Confidential 19
Australia Traffic Update SAP s First iphone App Australia Traffic Information Twitter Aggregation BusinessObjects Text Analysis Google Map Mash Up 2011 SAP AG. All rights reserved. Confidential 20
Enabling Government Business Transformation Key take aways Key take aways 1.Citizen Centricity is critical : It is all about the beating heart of the community the citizen. 2. Mobility does not only extend but Transforms the business of Government : expect to be surprised. 3.Need for Rea l Real time Robust Platform & Architecture: Create, connect, Control & Consume. 4.Mobile Social Media is a Game Changer : Beyond mobility, the future is more promising with Social Media extending reach, creating communities and enriching experience 2011 SAP AG. All rights reserved. Confidential 21
Communication in in the the New Old World The Power of Mobility in Government Content / Applications Citizen Experience Devices 2011 SAP AG. All rights reserved. Confidential 22
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