Intelligent Business Operations powered by SAP HANA Infuse real-time intelligence into your business processes

Transcription

1 Intelligent Business Operations powered by SAP HANA Infuse real-time intelligence into your business processes Steven Nuyts & Frederik Op De Beeck/ Innovations Group September 9, 2015

2 Agenda The challenge with end-2-end visibility into business operations Setting the scene Our solution: Intelligent Business Operations powered by SAP HANA Overview different components Short product demonstration Make-to-order use case Use cases for Intelligent Business Operations Procurement, Utilities, Order-to-cash, Hub logistics, contract logistics, Q&A 2015 SAP SE or an SAP affiliate company. All rights reserved. 2

3 The challenge with E2E visibility into business operations

4 Common issue with end-to-end visibility 1 End-2-end-processes (like Procure-to-Pay, Order-to-Cash etc.) are made of several transactions in different (SAP and non-sap) applications 2 Process owners and stakeholders in the LoB are missing an overall visibility and control. 3 Rip-and-replace with a packaged app is not always a viable solution: legacy investments, differentiating and custom processes, non-sap systems etc. Any CRM Any ERP Any Logistics 2015 SAP SE or an SAP affiliate company. All rights reserved. 4

5 New process formula: BPM + Real Time Intelligence Intelligent Business Operations Gartner s definition of Intelligent Business Operations The next generation of business processes will have to move beyond cost savings and efficiency, and become more adjustable to changing market and customer dynamics. Tomorrow's business operations will integrate real-time intelligence. This will require a new approach using IBO a style of work in which real-time analytic and decision management technologies are integrated into the transaction-executing and book-keeping operational activities that run a business SAP SE or an SAP affiliate company. All rights reserved. 5

6 Strategic Decisions vs. Operational Decisions Different timeframes and different needs Operational Decisions Strategic Decisions Business Scenario Credit Check Inventory Check Resource Allocation PO Approval Fraud Detection Real-time Promotions [ ] Business Planning Product Innovation P&L Analysis Mergers & Acquisitions [ ] Milliseconds Days Weeks Years Timeframe 2015 SAP SE or an SAP affiliate company. All rights reserved. 6

7 Customer case 1: Loan origination in a major bank Lead Generation Opportunity Processing Offer Processing Underwriting Closure and Funding 1 Heterogeneous cross-application process, lack of end-to-end visibility. 2 Manual effort via phone calls and s to manage and run the process 3 Hard to follow up on opportunities in a timely fashion SAP SE or an SAP affiliate company. All rights reserved. 7

8 Customer case 1: Loan origination in a major bank The questions the Process Manager was asking, and IBO is now answering. (Hiding all the IT complexity underneath) Which are the current loan requests which are taking longer to process? Which ones are close to violating the SLA? How many opportunities were won and lost in the current month? What is the average time taken to accept an offer? What is the current average number of quotations per opportunity? 2015 SAP SE or an SAP affiliate company. All rights reserved. 8

9 Customer case 2: Invoice Management & Accounts Payable in a major Telco Receiving Verification Payment 1 Core SAP-centric process, and yet it involves an OpenText system for OCR, a custom system for e-procurement, different reporting systems etc 2 Manual effort needed to extract reports from the different systems and reconcile the metrics to get some business visibility. 3 No timely visibility over cash liquidity, difficult to control inconsistencies between countries and enforce a unified governance model 2015 SAP SE or an SAP affiliate company. All rights reserved. 9

10 Customer case 2: Invoice Management & Accounts Payable in a major Telco The questions the Shared Services Center Manager was asking, and IBO is now answering. (Without bothering him with all the IT complexity underneath) Once an invoice is received, how long does it take to go through the end-to-end process and get paid? How does that differ in each country? Among the invoices which are currently pending accounting in a certain country, which are the ones that are closer to their due date? What is the total amount (in ) of invoices that are currently being processed in Invoice Management and will then reach Accounts Payable? (worst case scenario for cash flow if they all pass verification) Which invoices are about to expire or overdue, and what are the forecasted penalties? 2015 SAP SE or an SAP affiliate company. All rights reserved. 10

11 Our solution: Intelligent Business Operations powered by HANA

12 Embed Big Data insights to your e2e business operations Intelligent Business Operations powered by SAP HANA Process Documentation SAP PowerDesigner Process Flexibility SAP Process Orchestration Process Intelligence SAP Operational Process Intelligence Complex Event Processing SAP Event Stream Processor CRM ERP Logistics 2015 SAP SE or an SAP affiliate company. All rights reserved. 12

13 Intelligent Business Operations powered by SAP HANA Solution bundle SAP POWER DESIGNER Model & document processes SAP PROCESS ORCHESTRATION Implement processes (PI, BPM, BRM, B2B add-on) SAP EVENT STREAM PROCESSOR Gathering & filtering complex events SAP OPERATIONAL PROCESS INTELLIGENCE Gain actionable process visibility 2015 SAP SE or an SAP affiliate company. All rights reserved. 13

14 Short product demonstration Use case: Make to Stock

16 1 Create Vehicle Create Inquiry Dealer Order Acknowledgment 2 Factory Order Acknowledgment VIN Update & Goods Issue 3 Arrived at Port of Exit Arrived at Port of Intermediate Arrived at Port of Entry Goods Receipt at Warehouse 4 Branch Invoice Receipt Goods Issue at Warehouse Dealer Invoice Generated Arrived at Final Destination 5 Report Retail Sold 2014 SAP AG or an SAP affiliate company. All rights reserved. 16

17 Make To Order / Industry: Automotive Value proposition: Speed up the make to order process With SAP Operational Process Intelligence Gain real-time visibility into the complete make to order process (spanning multiple systems) allows to detect potential issues or bottlenecks Receive alerts when critical KPIs are at risk to not being met Better collaborate with involved teams across the production line to solve issues, ideally even before they arise 2015 SAP SE or an SAP affiliate company. All rights reserved. 17

20 Typical use cases

21 Procurement Getting end-to-end transparency in real-time Finding where to initiate action today Ensure payments on time to get discounts 2015 SAP SE or an SAP affiliate company. All rights reserved. 21

24 New SIM Request Need to be fast in managing high volumes Different plan types have different SLAs Avoid losing customers because of delays 2015 SAP SE or an SAP affiliate company. All rights reserved. 24

27 Thank you Contact information: Steven Nuyts Innovations Group Middleware

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29 Backup slides