Table of Contents Part 1: - Page 2 Getting Started Part 2: - Page 3 Logging into MWHC Remote Citrix Access Part 3: - Page 4 Download Citrix Receiver Part 4: - Page 5 Install Citrix Receiver Part 5: - Page 8 Accessing Your Remote Applications Addendum 1: - Page 9 Associating the Citrix.ica file type with Windows 1 P a g e
Part 1: Getting Started MWHC Remote Citrix Access General Requirements Administrative rights on your computer. Citrix Receiver https://www.citrix.com/go/receiver o Windows: Citrix Receiver 4.x or higher o Mac: Citrix Receiver 12.x or higher Pop-ups must be allowed for https://remote.mwhc.com. Operating System Requirements Windows Vista or greater Apple-Mac OS X 10.8 or greater Browser Requirements Internet Explorer (IE) 8.0 or greater o Within Windows 10, Edge is not compatible. IE must be used. Safari 6.0 or greater Mozilla Firefox 22.x or greater Google Chrome 28.x or greater FOR WINDOWS USING IE Set up a Trusted Site for the new URL Each new user who logs on to the PC must do this process. Open Internet Explorer Select Tools from the menu bar or toolbar. Select Internet Options Select the Security tab. Select the Trusted Sites zone and then Sites button. Add https://remote.mwhc.com and click Add. Click close and then OK. Close IE and open the shortcut you just created earlier. Create a shortcut to MWHC Remote Access Navigate to https://remote.mwhc.com Press Ctrl + D on your keyboard to open Add to Favorites. Change the name to MWHC Remote Access Click Add / Finish / Close. 2 P a g e
Part 2: Logging into MWHC Remote Citrix Access Open your browser of choice. Navigate to https://remote.mwhc.com IMPORTANT NOTE If you have already completed Part 3 and Part 4 and you are still receiving the prompt to install Citrix, Click Skip to Log on (This is a known issue that is browser based) 3 P a g e
Part 3: Download Citrix Receiver If this is a computer that has not been setup to log into our remote access before, then you will be prompted at this time to install Citrix Receiver. Click INSTALL o Save the installer to a location that you can easily find on your device. OR Manually download the Citrix Receiver: https://www.citrix.com/go/receiver o Save the installer to a location that you can easily find on your device. 4 P a g e
Part 4: Install Citrix Receiver (Please note that all screenshots were taken while installing Citrix Receiver 4.4 within Windows) Navigate to where you downloaded the Citrix Receiver install file. Run the Citrix Receiver installer and proceed through the prompts. 1. Click Start 2. Check I accept the license agreement 3. Click Next 5 P a g e
4. Ensure Enable single sign-on is UNCHECKED 5. Click Next 6. Select No, Thanks. 7. Click Install 6 P a g e
8. Allow the Installer to complete. (This may take a few minutes.) 9. Click Finish and proceed to Part 3: Accessing Citrix Gateway. IMPORTANT NOTE Do Not Click Add Account. If you did, cancel out of the window and proceed on. 7 P a g e
Part 5: Accessing Your Remote Applications What to do after Citrix Receiver has finished installing. If you exited out of your browser. o Return to: Part 2: Logging into MWHC Remote Citrix Access. If you did not exit out of your browser. o Click Continue Your screen should now show your Citrix Applications. Open an application. o If the requested application opens. You are finished. o If the requested application does not open, please ensure the following: Is Citrix Receiver installed and running in the background? If using IE: is the website listed as a trusted site? If using Windows 10: Make sure you are not using Edge For all other issues, please contact your office I.T. department or whoever is the local administrator for your system. 8 P a g e
Addendum 1: Associating the Citrix.ica file type with Windows Follow these steps if Windows is unable to open applications in the Virtual Client Office environment because it doesn t recognize the ICA file type or because the file has been damaged. The error message that contains this information is issued by the application that is currently associated with the ICA file; for example, you might receive an Adobe Reader error that states, "Adobe could not open application.ica because it is either not a supported file type or because the file has been damaged." 1. Do one of the following. In Windows 10: Open the Start menu and begin typing Default Programs in the search field. Click the Default Programs link in the search results. In Windows 8: Run a search, enter default programs, and click Default Programs. In Windows 7 or Vista: Click the Windows button in the taskbar, and then click the Default programs link. 2. Click Associate a file type or protocol with a program. 3. Scroll down the list and highlight.ica. 4. Click the Change program button and select Citrix Connection Manager. If Citrix is not available, you need to navigate to and select wfcrun32.exe. Follow the steps below for the default location of the wfcrun32.exe Windows 10 1. Click the More apps link. If Citrix is still not listed, click the Look for another app on this PC link at the bottom of the list. 2. Browse to one of the following locations. a. If you re running a 32-bit operating system, browse to C:\Program Files\Citrix\ICA Client, select wfcrun32.exe, and click Open. b. If you re running a 64-bit operating system, browse to C:\Program Files (x86)\citrix\ica Client, select wfcrun32.exe, and click Open. 3. Click Close to close the dialogs. Windows 8 1. Click the More programs button. If Citrix is still not listed, click the Look for another app on this PC button at the bottom of the screen. 2. Browse to one of the following locations. a. If you re running a 32-bit operating system, browse to C:\Program Files\Citrix\ICA Client, select wfcrun32.exe, and click Open. b. If you re running a 64-bit operating system, browse to C:\Program Files (x86)\citrix\ica Client, select wfcrun32.exe, and click Open. 3. Click Close to close the dialogs. Windows 7 or Vista 1. Click the Browse button and browse to one of the following locations. a. If you re running a 32-bit operating system, browse to C:\Program Files\Citrix\ICA Client, select wfcrun32.exe, and click OK. b. If you re running a 64-bit operating system, browse to C:\Program Files (x86)\citrix\ica Client, select wfcrun32.exe, and click OK. 2. Click Open and then click OK. 9 P a g e