Northern Arizona University

Transcription

1 Enterprise Reporting Supported Operating Systems and Internet Browsers BusinessObjects Enterprise XI Documentation Version 1.4

2 Supported Operating Systems and Internet Browsers Multiple choices in Operating Systems and Internet Browsers coupled with the increase in frequency of browser version updates for both Mozilla Firefox and Internet Explorer has made it difficult for our software vendor to effectively support the newer versions in a timely manner. As a result we have seen increased functionality issues within Enterprise Reporting when using these newer versions. In an effort to combat this challenge and maximize the user experience within Enterprise Reporting, we ask that all users use one of the below listed operating system/browser version combinations for optimal report performance. Additionally, disabling the auto-update feature in your browser will prevent updates to a newer unsupported version. Business Objects Enterprise XI supported operating systems include Windows 7, Windows 8, Windows 8.1, and Macintosh OSX. Windows Operating Systems Windows 7 32-bit and 64-bit Windows 8 and Windows bit and 64-bit with mouse and keyboard interface Note: Touch screen interactions with Windows 8 have not been tested and are not officially supported. Browsers Firefox ESR 24 (with Java 7 for report writing capabilities) Internet Explorer 9 (with Java 7 for report writing capabilities) Internet Explorer 10 (with Java 7 for report writing capabilities) Compatibility View display mode is required to render some pages accurately. Internet Explorer 11 (with Java 7 for report writing capabilities) Compatibility View display mode is required to render some pages accurately. NOTE: Internet Explorer disables the ability to download documents from the Internet by default. This setting requires users to perform the download or printing steps twice or hold the CTRL key down during the process before it will complete. To avoid this, navigate to the download settings for Internet Explorer and disable automatic prompting for downloads. Enterprise Reporting Supported Browsers Page 2 of 5 April 30, 2015

3 To change your Internet Explorer download settings: 1. Open Internet Explorer 2. Select Internet Options from the Tools menu 3. Select the Security tab 4. In the Security level for Internet zone box chose the Custom level button 5. Scroll down until you see the Download options below and Disable Automatic prompting for file downloads and Enable File downloads. Enterprise Reporting Supported Browsers Page 3 of 5 April 30, 2015

4 Running Compatibility Mode on Internet Explorer 10 and Internet Explorer 11 The use of compatibility mode in Internet Explorer 10 and 11 allows you to see the prompt window on any report. Without compatibility mode turned on, the prompt window will not display and some menus may not display or function properly. Compatibility mode is also required to render some pages accurately. How to Activate Compatibility Mode 1. Log into your Enterprise Reporting account. 2. Go to the options menu at the top right of your browser. 3. Click on Compatibility View Settings 4. A dialogue box for your Compatibility View Settings will appear. In the text box titled Add this website, nau.edu should be there. If not, type it in. Once you are finished, click the Add button. Once nau.edu has been added to Websites you ve added to Compatibility View, you can close out of the dialogue box. Enterprise Reporting Supported Browsers Page 4 of 5 April 30, 2015

5 Macintosh Operating Systems Apple Mac OS X Browser Safari 7 (with Java 7 for report writing capabilities) Data Security It is important to be aware that you can jeopardize Northern Arizona University and risk losing your job by misusing student information, either intentionally or unintentionally. Maintaining the confidentiality of specific records is not only important from an ethical standpoint, as it relates to our students, but it is absolutely essential from a legal standpoint. Enterprise Reporting Technical Support For Technical Support with Enterprise Reporting or general questions about NAU s Data Warehouse: at [email protected] For immediate assistance: Call the Solution Center at Enterprise Reporting Supported Browsers Page 5 of 5 April 30, 2015