2012 BizTechReprts Editrial Directr: Lane F. Cper Industry Relatins Directr: Carl J. Cper 2012 Glbal Business Intelligence Sftware Survey: Cmpanies Desire Smaller, Better Targeted End-User Slutins Bth CIO s and Business Users See Current Analytics Chices T Cstly, Centralized, Slw fr Current Market Requirements
2012 Internatinal Business Intelligence and Analytics Survey 2012 Glbal Business Intelligence Sftware Survey: Cmpanies Desire Smaller, Better Targeted End-User Slutins Bth CIO s and Business Users See Current Analytics Chices T Cstly, Centralized, Slw fr Current Market Requirements There is a grwing internatinal cnsensus that Business Intelligence and Analytical (BI&A) tls emplyed by mid- t large-sized enterprises must be mre flexible, mre affrdable and prvide mre supprt fr day-t-day decisin-making by line f business managers. This is the central finding f an internatinal survey f 120 enterprise decisin-makers in Nrth America and Nrthern Eurpe cnducted by BizTechReprts in the first three weeks f March. The prject was spnsred by Unit4, a glbal business sftware cmpany based in the Netherlands. Anther key bservatin: IT rganizatins appear t see the need t adpt a brader BI&A strategy mre clearly than their line-f-business (LOB) cunterparts in bth the Eurpean and Nrth American markets. Wh Was Surveyed: Our survey slicited input in their native language frm executives in the United States, Canada, the United Kingdm, Scandinavia, and Germany. Nrth America accunted fr 56 percent f all respndents. Eurpe accunted fr 44 percent. 59 percent f the Nrth American respndents were in IT psitins. 39 percent f the Eurpean respndents were in IT psitins. Amng the verall LOB respndents: 28 percent were in Finance Departments. 20 percent were in Operatins Departments. 4 percent were in Human Resurces Departments. 6 percent were in Sales Departments. 24 percent selected "Other. 10 percent were in Marketing Departments. 8 percent were in Legal Departments. In terms f annual revenues: 7 percent reprted Less than $100 Millin. 19 percent reprted between $100 Millin and $200 Millin. 16 percent reprted between $200 Millin and $500 Millin. 12 percent reprted between $500 Millin and $750 Millin. 22 percent reprted between $750 Millin and $1 Billin. 24 percent reprted between $1 Billin r mre. NOTE: N = A minimum f 100 and a maximum f 120 respnses t each statement. Cpyright 2012, All Rights Reserved Page 2
2012 Internatinal Business Intelligence and Analytics Survey BI&A Slutins Are Critical T Operatins Key Findings: 1. 78 percent f all respndents believe BI&A slutins are critical t their peratins tday. Acrss all regins 88 percent f IT prfessinals wh respnded believe BI&A are critical t peratins Acrss all regins 64 percent f LOB executives wh respnded believe BI&A slutins are critical t peratins. BI&A Slutins Are Critical T Operatins Figure 1 Cpyright 2012, All Rights Reserved Page 3
2012 Internatinal Business Intelligence and Analytics Survey BI&A Is Grwing In Imprtance T Supprt Day- T-Day Decisin- Making 2. 73 percent reprt that BI&A is grwing in imprtance t supprt dayt-day decisin-making in their rganizatins. Acrss all regins 88 percent f IT prfessinals wh respnded believe BI&A is grwing in imprtance t supprt day-t-day decisin-making in their rganizatins. Acrss all regins 52 percent f LOB executives wh respnded believe BI&A is grwing in imprtance t supprt day-t-day decisin-making in their rganizatins. BI&A Is Grwing In Imprtance T Supprt Day-T-Day Decisin-Making Figure 2 Cpyright 2012, All Rights Reserved Page 4
2012 Internatinal Business Intelligence and Analytics Survey Increased Change In The Market Is A Factr Driving The Imprtance Of BI&A 3. 78 percent say that increased change in the market is a factr driving the imprtance f BI&A in their rganizatins. Acrss all regins 90 percent f IT prfessinals wh respnded believe increased change in the market is a factr driving the imprtance f BI&A in their rganizatins. Acrss all regins 64 percent f LOB executives wh respnded believe increased change in the market is a factr driving the imprtance f BI&A in their rganizatins. Increased Change In The Market Is A Factr Driving The Imprtance Of BI&A Figure 3 Cpyright 2012, All Rights Reserved Page 5
2012 Internatinal Business Intelligence and Analytics Survey Operating Margins Require Organizatins T Seek New IT Slutins T Reduce Csts While Grwing Revenue 4. 78 percent believe that perating margins require rganizatins t seek new IT slutins t reduce csts while grwing revenue. Acrss all regins 90 percent f IT prfessinals wh respnded believe perating margins require new IT slutins t reduce csts while grwing revenue. Acrss all regins 64 percent f LOB executives wh respnded believe perating margins require new IT slutins t reduce csts while grwing revenue. Operating Margins Require Organizatins T Seek New IT Slutins T Reduce Csts While Grwing Revenue Figure 4 Cpyright 2012, All Rights Reserved Page 6
2012 Internatinal Business Intelligence and Analytics Survey Better Use Of BI&A By Line Of Business Units In Their Organizatin Wuld Imprve Cmpetitiveness 5. 80 percent f all respndents say that better use f BI&A by line f business units in their rganizatin wuld imprve their cmpetitiveness. Acrss all regins 92 percent f IT prfessinals wh respnded believe better use f BI&A by line f business units in their rganizatin wuld imprve their cmpetitiveness. Acrss all regins 64 percent f LOB executives wh respnded believe better use f BI&A by line f business units in their rganizatin wuld imprve their cmpetitiveness. Better Use Of BI&A By Line Of Business Units In Their Organizatin Wuld Imprve Their Cmpetitiveness Figure 5 Cpyright 2012, All Rights Reserved Page 7
2012 Internatinal Business Intelligence and Analytics Survey BI&A Resurces Are Highly Centralized With The Finance Organizatin 6. 72 percent f all respndents believe that their BI&A resurces are highly centralized with the finance rganizatin. Acrss all regins 76 percent f IT prfessinals wh respnded believe BI&A resurces are highly centralized with the finance rganizatin. Acrss all regins 62 percent f LOB executives wh respnded believe BI&A resurces are highly centralized with the finance rganizatin. BI&A Resurces Are Highly Centralized With The Finance Organizatin Figure 6 Cpyright 2012, All Rights Reserved Page 8
2012 Internatinal Business Intelligence and Analytics Survey BI&A Resurces Are Designed T Supprt Lng Term Planning And Decisin- Making Rather Than Daily/ Operatinal Decisin- Making 7. 63 percent f all respndents believe that their BI&A resurces are designed t supprt lng term planning and decisin-making rather than daily/peratinal decisin-making. Acrss all regins 76 percent f IT prfessinals wh respnded believe BI&A resurces are designed t supprt lng term planning and decisin-making rather than daily/peratinal decisin-making. Acrss all regins 48 percent f LOB executives wh respnded believe BI&A resurces are designed t supprt lng term planning and decisin-making rather than daily/peratinal decisin-making. BI&A Resurces Are Designed T Supprt Lng Term Planning And Decisin-Making Rather Than Daily/Operatinal Decisin-Making Figure 7 Cpyright 2012, All Rights Reserved Page 9
2012 Internatinal Business Intelligence and Analytics Survey BI&A Is Decentralized; Emplyees In Functinal Areas Have Easy Access T (Participate) In BI&A Activities 8. 63 percent f all respndents believe BI&A is decentralized; emplyees in functinal areas have easy access t (participate) in BI&A activities. Acrss all regins 70 percent f IT prfessinals wh respnded believe BI&A is decentralized; emplyees in functinal areas have easy access t (participate) in BI&A activities. Acrss all regins 45 percent f LOB executives wh respnded believe BI&A is decentralized; emplyees in functinal areas have easy access t (participate) in BI&A activities. BI&A Is Decentralized; Emplyees In Functinal Areas Have Easy Access T (Participate) In BI&A Activities Figure 8 Cpyright 2012, All Rights Reserved Page 10
2012 Internatinal Business Intelligence and Analytics Survey Analytic/Decisi n/operatinal Tls Are Easy T Buy, Lw Cst And Can Be Mdified/ Changed Easily T Quickly Impact Operatinal Change 9. 68 percent f all respndents said their analytic/decisin/peratinal tls are easy t buy, lw cst and can be mdified/changed easily t quickly impact peratinal change. Acrss all regins 78 percent f IT prfessinals wh respnded believe analytic/decisin/peratinal tls are easy t buy, lw cst and can be mdified/changed easily t quickly impact peratinal change. Acrss all regins 51 percent f LOB executives wh respnded believe analytic/decisin/peratinal tls are easy t buy, lw cst and can be mdified/changed easily t quickly impact peratinal change. Analytic/Decisin/Operatinal Tls Are Easy T Buy, Lw Cst And Can Be Mdified/Changed Easily T Quickly Impact Operatinal Change Figure 9 Cpyright 2012, All Rights Reserved Page 11
2012 Internatinal Business Intelligence and Analytics Survey If All Business Users Had Direct Access T BI&A Tls Tailred T Specific Operatinal Needs, Organizatin Wuld Be Mre Cmpetitive 10. 69 percent f all respndents figure that if all business users had direct access t BI&A tls tailred t their specific peratinal needs, their rganizatin wuld be mre cmpetitive. Acrss all regins 84 percent f IT prfessinals wh respnded believe that if all business users had direct access t BI&A tls tailred t their specific peratinal needs, their rganizatin wuld be mre cmpetitive. Acrss all regins 47 percent f LOB executives wh respnded believe that if all business users had direct access t BI&A tls tailred t their specific peratinal needs, their rganizatin wuld be mre cmpetitive: If All Business Users Had Direct Access T BI&A Tls Tailred T Specific Operatinal Needs, Organizatin Wuld Be Mre Cmpetitive Figure 10 Cpyright 2012, All Rights Reserved Page 12
2012 Internatinal Business Intelligence and Analytics Survey ERP cmpanies need t d mre t make technlgy easier, mre affrdable and prduce faster ROI 11. 72 percent f all respndents feel that ERP cmpanies need t d mre t make technlgy easier, mre affrdable and prduce faster ROI. Acrss all regins 88 percent f IT prfessinals wh respnded believe ERP cmpanies need t d mre t make technlgy easier, mre affrdable and prduce faster ROI. Acrss all regins 51 percent f LOB executives wh respnded believe ERP cmpanies need t d mre t make technlgy easier, mre affrdable and prduce faster ROI. ERP cmpanies need t d mre t make technlgy easier, mre affrdable and prduce faster ROI Figure 11 Cpyright 2012, All Rights Reserved Page 13
2012 Internatinal Business Intelligence and Analytics Survey 12. 60 percent f all respndents believe traditinal (i.e. large) analytic slutins are t cstly, cumbersme and time cnsuming t be used pervasively by all emplyees thrughut their rganizatins. Acrss all regins 62 percent f IT prfessinals wh respnded believe traditinal (i.e. large) analytic slutins are t cstly, cumbersme and time cnsuming t be used pervasively by all emplyees thrughut their rganizatins. Acrss all regins 51 percent f LOB executives wh respnded believe traditinal (i.e. large) analytic slutins are t cstly, cumbersme and time cnsuming t be used pervasively by all emplyees thrughut their rganizatins. Traditinal (I.E. Large) Analytic Slutins Are T Cstly, Cumbersme And Time Cnsuming T Be Used Pervasively By All Emplyees Thrughut Their Organizatins Figure 12 Cpyright 2012, All Rights Reserved Page 14
2012 Internatinal Business Intelligence and Analytics Survey Mdular Pay- As-Yu-Use Ecnmic Mdels Cntribute T Brader Adptin Of BI&A Tls Acrss Different Business Units In An Enterprise 13. 68 percent f all respndents believe mdular pay-as-yu-use ecnmic mdels cntribute t brader adptin f BI&A tls acrss different business units in an enterprise. Acrss all regins 80 percent f IT prfessinals wh respnded believe mdular pay-as-yu-use ecnmic mdels cntribute t brader adptin f BI&A tls acrss different business units in an enterprise. Acrss all regins 53 percent f LOB executives wh respnded believe mdular pay-as-yu-use ecnmic mdels cntribute t brader adptin f BI&A tls acrss different business units in an enterprise. Mdular Pay-As-Yu-Use Ecnmic Mdels Cntribute T Brader Adptin Of BI&A Tls Acrss Different Business Units In An Enterprise Figure 13 Cpyright 2012, All Rights Reserved Page 15
2012 Internatinal Business Intelligence and Analytics Survey Smaller, Better- Targeted App Stre Dwnladable Analytic Slutins Culd Help Functinal Area/Business Units T Imprve Perfrmance Of Operatins 14. 71 percent f all respndents believe that smaller, better-targeted app stre dwnladable analytic slutins culd help their functinal area/business units t imprve perfrmance f peratins. Acrss all regins 78 percent f IT prfessinals wh respnded believe smaller, better-targeted app stre dwnladable analytic slutins culd help their functinal area/business units t imprve perfrmance f peratins. Acrss all regins 60 percent f LOB executives wh respnded believe smaller, better-targeted app stre dwnladable analytic slutins culd help their functinal area/business units t imprve perfrmance f peratins. Smaller, Better-Targeted App Stre Dwnladable Analytic Slutins Culd Help Functinal Area/Business Units T Imprve Perfrmance f Operatins Figure 14 Cpyright 2012, All Rights Reserved Page 16
2012 Internatinal Business Intelligence and Analytics Survey 15. 68 percent f all respndents say that mbile device access t BI&A resurces culd help t prvide cmpetitive advantage. Acrss all regins 80 percent f IT prfessinals wh respnded believe mbile device access t BI&A resurces culd help t prvide cmpetitive advantage. Acrss all regins 49 percent f LOB executives wh respnded believe mbile device access t BI&A resurces culd help t prvide cmpetitive advantage. Mbile Device Access T BI&A Resurces Culd Help T Prvide Cmpetitive Advantage Figure 15 Cpyright 2012, All Rights Reserved Page 17
2012 Internatinal Business Intelligence and Analytics Survey 16. 75 percent f all respndents believe that the ability f users t make changes (withut cding) t enterprise sftware applicatins, including BI&A applicatins, wuld imprve the ability t make better day-t-day decisins. Acrss all regins 90 percent f IT prfessinals wh respnded believe that the ability f users t make changes (withut cding) t enterprise sftware applicatins, including BI&A applicatins, wuld imprve the ability t make better day-t-day decisins. Acrss all regins 54 percent f LOB executives wh respnded believe that the ability f users t make changes (withut cding) t enterprise sftware applicatins, including BI&A applicatins, wuld imprve the ability t make better day-t-day decisins. The Ability Of Users T Make Changes (Withut Cding) T Enterprise Sftware Applicatins, Including BI&A Applicatins, Wuld Imprve The Ability T Make Better Day-T-Day Decisins Figure 16 Cpyright 2012, All Rights Reserved Page 18
2012 Internatinal Business Intelligence and Analytics Survey Abut BizTechReprts BizTechReprts is an independent research and reprting agency with ffices in Washingtn, DC and Trnt, Canada. We analyze user trends in business technlgy. Our reprts explre the rle that technlgy prducts and services play in the verall ecnmy and/r in specific vertical industries. It is the missin f BizTechReprts t put enterprise technlgies int a cntext that business decisin-makers can understand and appreciate. Abut UNIT4 UNIT4 is a glbal business sftware and services cmpany aimed at helping dynamic public sectr, and cmmercial services rganizatins t embrace change simply, quickly and cst effectively in a market sectr it calls 'Businesses Living IN Change' (BLINC). The Grup incrprates a number f the wrld s leading change embracing sftware brands including Agress Business Wrld, ur flagship ERP suite fr mid-sized services intensive rganizatins and Cda, ur best-f-class financial management sftware. With peratins in 17 Eurpean cuntries, as well as 7 cuntries acrss Nrth America, Asia Pacific and Africa and sales activities in several ther cuntries, revenue f 454.7 millin was realized in 2011. UNIT4 is headquartered in Sliedrecht, the Netherlands and has ver 4,000 emplyees. It is listed n Eurnext Amsterdam by NYSE Eurnext and is included in the Amsterdam Midcap Index (AMX). Fr mre infrmatin n UNIT4 r any f its perating cmpanies, please fllw us n Twitter @UNIT4_Grup, visit ur Facebk page http://www.facebk.cm/#!/unit4businesssftwarenv, r visit the website at www.unit4.cm Cpyright 2012, All Rights Reserved Page 19
2012 Internatinal Business Intelligence and Analytics Survey APPENDIX Figure A Figure B Cpyright 2012, All Rights Reserved Page 20
2012 Internatinal Business Intelligence and Analytics Survey Figure C Figure D Cpyright 2012, All Rights Reserved Page 21
2012 Internatinal Business Intelligence and Analytics Survey Figure E Figure F Cpyright 2012, All Rights Reserved Page 22