Research Report. Abstract: Advanced Malware Detection and Protection Trends. September 2013

Size: px
Start display at page:

Download "Research Report. Abstract: Advanced Malware Detection and Protection Trends. September 2013"

Transcription

1 Research Reprt Abstract: Advanced Malware Detectin and Prtectin Trends By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm, Senir Prject Manager September by The Enterprise Strategy Grup, Inc. All Rights Reserved.

2 Intrductin Research Objectives Research Reprt: Advanced Malware Detectin and Prtectin Trends The primary bjective f this ESG research study was t survey security prfessinals wrking at enterprise rganizatins (i.e., 1,000 emplyees r mre) in rder t better understand their pinins, experiences, and skills as they pertain t mdern malware. Furthermre, ESG wanted t understand hw large rganizatins are preventing, detecting, and respnding t malware attacks n a regular basis and what, if anything, is changing. T assess these issues, ESG asked 315 security prfessinals t respnd t questins in areas including: Malware knwledge and pinins Direct APT experience Hw familiar are security prfessinals with mdern malware? D they believe that the malware landscape is getting wrse? Are their rganizatins vulnerable t a malware attack? What abut their emplyees? Have enterprise rganizatins had IT assets cmprmised by malware ver the past few years? Hw did malware penetrate their netwrks? What kind f financial and peratinal damage has been caused by malware attacks? Hw d rganizatins detect a malware attack? Hw lng des it take them? Security prcesses, skills, and technlgies Malware respnses What are rganizatins ding t prtect themselves frm malware tday? Where are they strngest and weakest in terms f prcesses, skills, and technlgy safeguards? Hw effective are they at detecting and respnding t security attacks? What specific cntrls are they using t prtect their netwrks and hsts? Have rganizatins mdified security prcesses as a direct result f malware? If s, what have they changed? Have rganizatins made rganizatinal changes as a result f malware? Are rganizatins increasing security budgets as a result f malware? Have they dedicated dllars t any type f anti-malware budget? Is malware impacting enterprises security technlgy plans and strategies? If s, hw? Survey participants represented a wide range f industries including financial services, manufacturing, business services, cmmunicatins and media, and gvernment. Fr mre details, please see the Research Methdlgy and Respndent Demgraphics sectins f this reprt by The Enterprise Strategy Grup, Inc. All Rights Reserved.

3 Research Methdlgy T gather data fr this reprt, ESG cnducted a cmprehensive nline survey f IT and infrmatin security prfessinals frm private- and public-sectr rganizatins in Nrth America (United States and Canada) between May 6, 2013 and May 13, T qualify fr this survey, respndents were required t be an IT r infrmatin security prfessinal invlved in the planning, implementatin, and/r peratins f their rganizatins infrmatin security plicies, prcesses, r technical safeguards as well as have purchasing respnsibility fr infrmatin technlgy prducts and services. All respndents were prvided an incentive t cmplete the survey in the frm f cash awards and/r cash equivalents. After filtering ut unqualified respndents, remving duplicate respnses, and screening the remaining cmpleted respnses (n a number f criteria) fr data integrity, we were left with a final ttal sample f 315 IT prfessinals. Please see the Respndent Demgraphics sectin f this reprt fr mre infrmatin n these respndents. Nte: Ttals in figures and tables thrughut this reprt may nt add up t 100% due t runding.

4 Research Reprt: Advanced Malware Detectin and Prtectin Trends Respndent Demgraphics The data presented in this reprt is based n a survey f 315 qualified respndents. The figures in this sectin detail the demgraphics f the respndent base, including individual respndents current jb respnsibility, and respndent rganizatins ttal number f emplyees, primary industry, and annual revenue. Respndents by Infrmatin Security Technlgy Purchasing Respnsibility Respndents purchasing respnsibility fr infrmatin security technlgy prducts fr their rganizatins is shwn in Figure 1. Figure 1. Survey Respndents by Infrmatin Security Technlgy Purchasing Respnsibility T what degree are yu respnsible fr making purchase decisins related t infrmatin security technlgy prducts and services? (Percent f respndents, N=315) I make/apprve purchase decisins, 31% I influence purchase decisins, 69% Respndents by Current Respnsibility Respndents current jb respnsibility is shwn in Figure 2. Figure 2. Survey Respndents by Current Jb Respnsibility Which f the fllwing best describes yur current respnsibility within yur rganizatin? (Percent f respndents, N=315) Surce: Enterprise Strategy Grup, IT staff, 39% Other, 1% Senir IT management (e.g., CIO, VP f IT, Directr f IT, etc.), 27% IT management, 33% Surce: Enterprise Strategy Grup, by The Enterprise Strategy Grup, Inc. All Rights Reserved.

5 Research Reprt: Advanced Malware Detectin and Prtectin Trends Respndents by Number f Emplyees The number f emplyees in respndents rganizatins is shwn in Figure 3. Figure 3. Survey Respndents by Number f Emplyees Hw many ttal emplyees des yur rganizatin have wrldwide? (Percent f respndents, N=315) 20,000 r mre, 30% 1,000 t 2,499, 14% 2,500 t 4,999, 21% 10,000 t 19,999, 17% 5,000 t 9,999, 17% Respndents by Industry Surce: Enterprise Strategy Grup, Respndents were asked t identify their rganizatin s primary industry. In ttal, ESG received cmpleted, qualified respndents frm individuals in 19 distinct vertical industries, plus an Other categry. Respndents were then gruped int the brader categries shwn in Figure 4. Figure 4. Survey Respndents by Industry What is yur rganizatin s primary industry? (Percent f respndents, N=315) Other, 20% Manufacturing, 20% Cmmunicatins & Media, 5% Business Services (accunting, cnsulting, legal, etc.), 5% Retail/Whlesale, 9% Health Care, 11% Financial (banking, securities, insurance), 17% Gvernment (Federal/Natinal, State/Prvince/Lcal), 14% Surce: Enterprise Strategy Grup, by The Enterprise Strategy Grup, Inc. All Rights Reserved.

6 Research Reprt: Advanced Malware Detectin and Prtectin Trends Respndents by Annual Revenue Respndent rganizatins annual revenue is shwn in Figure 5. Figure 5. Survey Respndents by Annual Revenue 25% What is yur rganizatin s ttal annual revenue ($US)? (Percent f respndents, N=315) 22% 20% 15% 10% 5% 3% 6% 10% 14% 10% 12% 14% 9% 0% Less than $100 millin $100 millin t $ millin $250 millin t $ millin $500 millin t $ millin $1 billin t $4.999 billin $5 billin t $9.999 billin $10 billin t $ billin $20 billin r mre Nt applicable (e.g., public sectr, nn-prfit) Surce: Enterprise Strategy Grup, by The Enterprise Strategy Grup, Inc. All Rights Reserved.

7 Research Reprt: Advanced Malware Detectin and Prtectin Trends Cntents List f Figures... 3 List f Tables... 4 Executive Summary... 5 Research Cnclusins... 6 Intrductin... 9 Research Objectives... 9 Research Findings The ESG Advanced Malware Detectin and Preventin Segmentatin Mdel The Malware Landscape The Security Skills and Knwledge Gap Addressing the Grwing Malware Threat Malware and Endpint Security Security Analytics and Malware Detectin Advanced Malware Detectin/Preventin Netwrk Gateways Enterprises Are Respnding t Malware Threats Cnclusin Research Implicatins fr Security Technlgy and Services Vendrs Research Implicatins fr IT and Security Prfessinals Research Methdlgy Respndent Demgraphics Respndents by Infrmatin Security Technlgy Purchasing Respnsibility Respndents by Current Respnsibility Respndents by Number f Emplyees Respndents by Industry Respndents by Annual Revenue by The Enterprise Strategy Grup, Inc. All Rights Reserved.

8 Research Reprt: Advanced Malware Detectin and Prtectin Trends List f Figures Figure 1. Advanced Malware Detectin and Preventin Segmentatin Mdel Figure 2. Advanced Malware Landscape Sentiment Figure 3. Reasns Driving Increased Threat Perceptin Figure 4. Perceptins f Average Organizatin Malware Vulnerability Figure 5. Perceptins f Nn-technical User Malware Vulnerability Figure 6. Cncerns Assciated with Internet Security Risks Figure 7. Pervasiveness f Successful Malware Attacks Figure 8. Pervasiveness f Successful Malware Attacks, by the ESG AMDP Segmentatin Mdel Figure 9. Number f Successful Malware Attacks Suffered in the Last 24 Mnths Figure 10. Causes f Malware Attack Success Figure 11. Causes f Malware Attack Success Analyzed by the ESG AMDP Segmentatin Mdel Figure 12. Average Amunt f Time Taken t Detect Malware Attack Figure 13. Lngest Amunt f Time Taken t Detect Malware Attack in the Past Tw Years Figure 14. Staffing and Skill Level f the IT Security Team Figure 15. Skill Level f the IT Security Team, by the ESG AMDP Segmentatin Mdel Figure 16. IT Security Team Headcunt, by the ESG AMDP Segmentatin Mdel Figure 17. Familiarity with Mdern Malware Aspects/Types Figure 18. IT and Security Teams Capabilities with Respect t Addressing Malware Figure 19. Mst Imprtant Malware Detectin/Respnse Tasks Figure 20. Incident Detectin/Respnse Tasks: Organizatins Strengths Figure 21. Measures Organizatins Are Taking t Supprt IT Security Team s Malware Needs Figure 22. Measures Organizatins Are Taking t Supprt IT Security Team s Malware Needs Analyzed by the ESG AMDP Segmentatin Mdel Figure 23. Familiarity with Lifecycle fr APTs and Targeted Attacks Figure 24. Rating f Organizatin f Each Phase f the Lifecycle fr APTs and Targeted Attacks Figure 25. Effectiveness f Existing Netwrk Security Technlgy Cntrls t Detect/Blck Malware Figure 26. Weakest Area f Security Mnitring fr Endpint PCs Figure 27. Weakest Area f Security Mnitring fr Mbile Endpints Figure 28. Hst-based Security Sftware Sentiment Figure 29. Effectiveness f Current Security Analytics Prcesses and Technlgies Figure 30. Mst Imprtant Types f Data fr Use in Malware Detectin and Analysis Figure 31. Types f Analyses Used Tday t Detect r Analyze Malware Figure 32. Steps Organizatins are Taking t Help Imprve Security Analytics Figure 33. Steps Organizatins Are Taking t Help Imprve Security Analytics Analyzed by the ESG AMDP Segmentatin Mdel Figure 34. Familiarity with Sandbxing Technlgy Figure 35. Familiarity with Sandbxing Technlgy Analyzed by the ESG AMDP Segmentatin Mdel Figure 36. Deplyment f Sandbxing Technlgy Figure 37. Effectiveness f Sandbxing Technlgy Figure 38. Where Netwrk-based Anti-malware Technlgy Shuld Reside Figure 39. Security Budget Changes ver the Past 24 Mnths in Respnse t Malware Figure 40. Allcatin f 2013 Budget t New Anti-malware Technlgies Figure 41. Surces f Budget fr Anti-Malware Technlgies Figure 42. Planned Changes f Security Technlgy Strategy Decisins ver the Next 24 Mnths Figure 43. Survey Respndents by Infrmatin Security Technlgy Purchasing Respnsibility Figure 44. Survey Respndents by Current Jb Respnsibility Figure 45. Survey Respndents by Number f Emplyees Figure 46. Survey Respndents by Industry Figure 47. Survey Respndents by Annual Revenue by The Enterprise Strategy Grup, Inc. All Rights Reserved.

9 Research Reprt: Advanced Malware Detectin and Prtectin Trends List f Tables Table 1. Cncerns Assciated with Internet Security Risks, by the ESG AMDP Segmentatin Mdel Table 2. Familiarity with Mdern Malware Aspects/Types Analyzed by the ESG AMDP Segmentatin Mdel Table 3. Familiarity with Mdern Malware Aspects/Types Analyzed by the ESG AMDP Segmentatin Mdel Table 4. Familiarity with APT Lifecycle Analyzed by the ESG AMDP Segmentatin Mdel Table 5. Hst-based Security Sftware Sentiment Analyzed by the ESG AMDP Segmentatin Mdel Table 6. Effectiveness f Current Security Analytics Prcesses and Technlgies Analyzed by the ESG AMDP Segmentatin Mdel Table 7. Deplyment f Sandbxing Technlgy Analyzed by the ESG AMDP Segmentatin Mdel Table 8. Security Budget Changes ver the Past 24 Mnths in Respnse t Malware Analyzed by the ESG AMDP Segmentatin Mdel Table 9. Allcatin f 2013 Budget t New Anti-malware Technlgies Analyzed by the ESG AMDP Segmentatin Mdel All trademark names are prperty f their respective cmpanies. Infrmatin cntained in this publicatin has been btained by surces The Enterprise Strategy Grup (ESG) cnsiders t be reliable but is nt warranted by ESG. This publicatin may cntain pinins f ESG, which are subject t change frm time t time. This publicatin is cpyrighted by The Enterprise Strategy Grup, Inc. Any reprductin r redistributin f this publicatin, in whle r in part, whether in hard-cpy frmat, electrnically, r therwise t persns nt authrized t receive it, withut the express cnsent f The Enterprise Strategy Grup, Inc., is in vilatin f U.S. cpyright law and will be subject t an actin fr civil damages and, if applicable, criminal prsecutin. Shuld yu have any questins, please cntact ESG Client Relatins at by The Enterprise Strategy Grup, Inc. All Rights Reserved.

10 20 Asylum Street Milfrd, MA Tel: Fax:

Network Security Trends in the Era of Cloud and Mobile Computing

Network Security Trends in the Era of Cloud and Mobile Computing Research Reprt Abstract: Netwrk Security Trends in the Era f Clud and Mbile Cmputing By Jn Oltsik, Senir Principal Analyst and Bill Lundell, Senir Research Analyst With Jennifer Gahm, Senir Prject Manager

More information

Research Report. Abstract: Security Management and Operations: Changes on the Horizon. July 2012

Research Report. Abstract: Security Management and Operations: Changes on the Horizon. July 2012 Research Reprt Abstract: Security Management and Operatins: Changes n the Hrizn By Jn Oltsik, Senir Principal Analyst With Kristine Ka and Jennifer Gahm July 2012 2012, The Enterprise Strategy Grup, Inc.

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

Research Report. Abstract: Data Center Networking Trends. January 2012. By Jon Oltsik With Bob Laliberte and Bill Lundell

Research Report. Abstract: Data Center Networking Trends. January 2012. By Jon Oltsik With Bob Laliberte and Bill Lundell Research Reprt Abstract: Data Center Netwrking Trends By Jn Oltsik With Bb Laliberte and Bill Lundell January 2012 2012 Enterprise Strategy Grup, Inc. All Rights Reserved. Intrductin Research Objective

More information

2013 Small and Medium Businesses Mobile Solutions Study

2013 Small and Medium Businesses Mobile Solutions Study 2013 Small and Medium Businesses Mbile Slutins Study April, 2013 Sanjeev Aggarwal Laurie McCabe 4/15/2013 Cpyright SMB Grup 1 Why is Mbility Slutins Imprtant? In the next 3-4 years the mbile internet traffic

More information

2012 Global Business Intelligence Software Survey: Companies Desire Smaller, Better Targeted End-User Solutions

2012 Global Business Intelligence Software Survey: Companies Desire Smaller, Better Targeted End-User Solutions 2012 BizTechReprts Editrial Directr: Lane F. Cper Industry Relatins Directr: Carl J. Cper 2012 Glbal Business Intelligence Sftware Survey: Cmpanies Desire Smaller, Better Targeted End-User Slutins Bth

More information

Personal Data Security Breach Management Policy

Personal Data Security Breach Management Policy Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner

More information

Privacy Policy. The Central Equity Group understands how highly people value the protection of their privacy.

Privacy Policy. The Central Equity Group understands how highly people value the protection of their privacy. Privacy Plicy The Central Equity Grup understands hw highly peple value the prtectin f their privacy. Fr that reasn, the Central Equity Grup takes particular care in dealing with any persnal and sensitive

More information

Service Request Form

Service Request Form New Prfessinal Services Order Frm Editable PDF Service Request Frm If yu have any questins while filling ut this frm, please cntact yur CDM, email Prfessinal Services at PS@swipeclck.cm, r call 888-223-3250

More information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information Overview f BI and rle f DW in BI Business Intelligence & Why is it ppular? Business Intelligence Steps Business Intelligence Cycle Example Scenaris State f Business Intelligence Business Intelligence Tls

More information

First Global Data Corp.

First Global Data Corp. First Glbal Data Crp. Privacy Plicy As f February 23, 2015 Ding business with First Glbal Data Crp. ("First Glbal", First Glbal Mney, "we" r "us", which includes First Glbal Data Crp. s subsidiary, First

More information

Small Business Fraud Custom Study among Small Business Owners Conducted for SunTrust Banks/National Small Business Association/Edelman

Small Business Fraud Custom Study among Small Business Owners Conducted for SunTrust Banks/National Small Business Association/Edelman Small Business Fraud Custm Study amng Small Business Owners Cnducted fr SunTrust Banks/Natinal Small Business Assciatin/Edelman Octber 17, 2007 Objective & Methdlgy Objective In cllabratin with SunTrust

More information

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021 Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada

More information

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t

More information

POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES

POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES M. PĘCIŁŁO Central Institute fr Labur Prtectin ul. Czerniakwska

More information

CRT205: CRITICAL THINKING

CRT205: CRITICAL THINKING CRT205: CRITICAL THINKING COURSE SYLLABUS Curse Start Date: 7/23/12 Curse End Date: 9/23/12 Cpyright Cpyright 2012, 2009, 2007, 2006 by University f Phenix. All rights reserved. University f Phenix is

More information

2012 Small and Medium Businesses Routes to Market Study

2012 Small and Medium Businesses Routes to Market Study 2012 Small and Medium Businesses Rutes t Market Study September, 2012 Sanjeev Aggarwal Laurie McCabe Arjun Aggarwal July 2010 Cpyright 2010, SMB Grup, All rights reserved 1 Table f Cntents Executive Summary

More information

Support Services. v1.19 / 2015-07-02

Support Services. v1.19 / 2015-07-02 Supprt Services v1.19 / 2015-07-02 Intrductin - Table f Cntents 1 Intrductin... 3 2 Definitins... 4 3 Supprt Prgram Feature Overview... 5 4 SLA fr the Supprt Services... 6 4.1 Standard Supprt... 6 4.2

More information

Key Steps for Organizations in Responding to Privacy Breaches

Key Steps for Organizations in Responding to Privacy Breaches Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins

More information

Addressing Mobile Device Security and Management Requirements in the Enterprise

Addressing Mobile Device Security and Management Requirements in the Enterprise White Paper Addressing Mbile Device Security and Management Requirements in the Enterprise By Jn Oltsik Octber, 2010 This ESG White Paper was cmmissined by Juniper Netwrks and is distributed under license

More information

2010 AT&T Business Continuity Study CENTRAL REGION (Missouri) Results

2010 AT&T Business Continuity Study CENTRAL REGION (Missouri) Results 2010 Business Cntinuity Study: Missuri 2010 AT&T Business Cntinuity Study CENTRAL REGION (Missuri) Results Key Findings IT Plans fr 2010 IT budgets fr 2010 are abut the same r higher than thse f the previus

More information

HarePoint HelpDesk for SharePoint. For SharePoint Server 2010, SharePoint Foundation 2010. User Guide

HarePoint HelpDesk for SharePoint. For SharePoint Server 2010, SharePoint Foundation 2010. User Guide HarePint HelpDesk fr SharePint Fr SharePint Server 2010, SharePint Fundatin 2010 User Guide Prduct versin: 14.1.0 04/10/2013 2 Intrductin HarePint.Cm (This Page Intentinally Left Blank ) Table f Cntents

More information

Corporate Standards for data quality and the collation of data for external presentation

Corporate Standards for data quality and the collation of data for external presentation The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published

More information

HIPAA HITECH ACT Compliance, Review and Training Services

HIPAA HITECH ACT Compliance, Review and Training Services Cmpliance, Review and Training Services Risk Assessment and Risk Mitigatin: The first and mst imprtant step is t undertake a hlistic risk assessment that examines the risks and cntrls related t fur critical

More information

A Quick Read on the State of Small Business and the Small Business Success Index 2009 Baseline Study of Small Business Success

A Quick Read on the State of Small Business and the Small Business Success Index 2009 Baseline Study of Small Business Success A Quick Read n the State f Small Business and the Small Business Success Index 2009 Baseline Study f Small Business Success March 12, 2009 Spnsred by: Netwrk Slutins, LLC and Rbert H. Smith Schl f Business,

More information

Internet and E-Mail Policy User s Guide

Internet and E-Mail Policy User s Guide Internet and E-Mail Plicy User s Guide Versin 2.2 supprting partnership in mental health Internet and E-Mail Plicy User s Guide Ver. 2.2-1/5 Intrductin Health and Scial Care requires a great deal f cmmunicatin

More information

Merchant Processes and Procedures

Merchant Processes and Procedures Merchant Prcesses and Prcedures Table f Cntents EXHIBIT C 1. MERCHANT INTRODUCTION TO T-CHEK 3 1.1 Wh is T-Chek Systems? 3 1.2 Hw t Cntact T-Chek Systems 3 1.3 Hw t Recgnize T-Chek Frms f Payment 3 1.3.1

More information

HIPAA Compliance 101. Important Terms. Pittsburgh Computer Solutions 724-942-1337

HIPAA Compliance 101. Important Terms. Pittsburgh Computer Solutions 724-942-1337 HIPAA Cmpliance 101 Imprtant Terms Cvered Entities (CAs) The HIPAA Privacy Rule refers t three specific grups as cvered entities, including health plans, healthcare clearinghuses, and health care prviders

More information

Direct Marketing Production Printing & Value-Added Services: A strategy for growth

Direct Marketing Production Printing & Value-Added Services: A strategy for growth A Queste Cmpany Direct Marketing Prductin Printing & Value-Added Services: A strategy fr grwth Prductin Printing & Media A Multi-Client Study Direct Marketing Prductin Printing & Value-Added Services:

More information

SERVICES BEST PRACTICES

SERVICES BEST PRACTICES SERVICES SERVICES SERVICES BEST PRACTICES WHEN TO ENGAGE US Nt every study requires advanced prgramming and executin. Nt every team needs skills that are called upn nly infrequently. That s why CfMC partners

More information

Enhanced Enterprise Mobility Assessment Program Description

Enhanced Enterprise Mobility Assessment Program Description Enhanced Enterprise Mbility Assessment Prgram Descriptin NOTE: This dcument is prvided fr infrmatinal purpses nly, and des nt in itself cnstitute a binding legal dcument. BlackBerry assumes n respnsibility

More information

To achieve these objectives we will use a combination of lectures, cases, class discussion, and exercises.

To achieve these objectives we will use a combination of lectures, cases, class discussion, and exercises. 95-730 E-business Technlgy and Management Curse Descriptin The Internet, and assciated technlgies, are nw an established element f the IT prtfli f rganizatins in bth the public and private sectrs. Experiments

More information

Creating an Ethical Culture and Protecting Your Bottom Line:

Creating an Ethical Culture and Protecting Your Bottom Line: Creating an Ethical Culture and Prtecting Yur Bttm Line: Best Practices fr Crprate Cdes f Cnduct Nte: The infrmatin belw and all infrmatin n this website is nt meant t be taken as legal advice. Please

More information

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles

More information

2012 Small and Medium Businesses Mobile Solutions Study

2012 Small and Medium Businesses Mobile Solutions Study 2012 Small and Medium Businesses Mbile Slutins Study April, 2012 Sanjeev Aggarwal Laurie McCabe Brent Leary Arjun Aggarwal 4/10/2012 Cpyright SMB Grup 1 Why is Mbility Slutins Imprtant? In the next 3-4

More information

2008 BA Insurance Systems Pty Ltd

2008 BA Insurance Systems Pty Ltd 2008 BA Insurance Systems Pty Ltd BAIS have been delivering insurance systems since 1993. Over the last 15 years, technlgy has mved at breakneck speed. BAIS has flurished in this here tday, gne tmrrw sftware

More information

Accident Investigation

Accident Investigation Accident Investigatin APPLICABLE STANDARD: 1960.29 EMPLOYEES AFFECTED: All emplyees WHAT IS IT? Accident investigatin is the prcess f determining the rt causes f accidents, n-the-jb injuries, prperty damage,

More information

Patient Participation Report

Patient Participation Report Patient Participatin Reprt In 2011, Westngrve Partnership decided t establish a PPG (Patient Participatin Grup) that wuld allw us t engage with ur patients, receive feedback frm them and ensure that they

More information

Conversations of Performance Management

Conversations of Performance Management Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

In-Booth Survey. Visitor demographics and activity within the exhibit.

In-Booth Survey. Visitor demographics and activity within the exhibit. In-Bth Survey XHIBIT SURVYS, INC. s In-Bth Survey is an excellent tl fr measuring the success f yur bth, yur staff, and yur visitrs experiences, including: Visitr demgraphics and activity within the exhibit.

More information

MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER

MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER This Audit Cmmittee Charter has been amended as f July 17, 2015. The Audit Cmmittee shall review and reassess this Charter annually and recmmend

More information

ready. aiim. learn. 2-day BPM Specialist Training Class - Learn global best practices for improving business processes

ready. aiim. learn. 2-day BPM Specialist Training Class - Learn global best practices for improving business processes 2-day BPM Specialist Training Class - Learn glbal best practices fr imprving business prcesses Intrductin The Business Prcess Management (BPM) Certificate Prgram is designed frm glbal best practices amng

More information

RUTGERS POLICY. Responsible Executive: Vice President for Information Technology and Chief Information Officer

RUTGERS POLICY. Responsible Executive: Vice President for Information Technology and Chief Information Officer RUTGERS POLICY Sectin: 70.1.1 Sectin Title: Infrmatin Technlgy Plicy Name: Acceptable Use Plicy fr Infrmatin Technlgy Resurces Frmerly Bk: N/A Apprval Authrity: Senir Vice President fr Administratin Respnsible

More information

2011 Small and Medium Businesses Routes to Market Study

2011 Small and Medium Businesses Routes to Market Study 2011 Small and Medium Businesses Rutes t Market Study September, 2011 Sanjeev Aggarwal Laurie McCabe Arjun Aggarwal July 2010 Cpyright 2010, SMB Grup, All rights reserved 1 Table f Cntents Executive Summary

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

Training Efficiency: Optimizing Learning Technology

Training Efficiency: Optimizing Learning Technology Ideas & Insights frm 2008 Training Efficiency Masters Series Survey Results Training Efficiency: Optimizing Learning Technlgy trainingefficiency.cm Survey Results: Training Efficiency: Optimizing Learning

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

How To Ensure Your Health Care Is Safe

How To Ensure Your Health Care Is Safe Guidelines fr Custdians t assess cmpliance with the Persnal Health Infrmatin Privacy and Access Act (PHIPAA) This dcument is designed t help custdians evaluate readiness fr cmpliance with PHIPAA and t

More information

WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy

WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy WHAT YOU NEED TO KNOW ABOUT Prtecting yur Privacy YOUR PRIVACY IS OUR PRIORITY Credit unins have a histry f respecting the privacy f ur members and custmers. Yur Bard f Directrs has adpted the Credit Unin

More information

GUIDANCE FOR BUSINESS ASSOCIATES

GUIDANCE FOR BUSINESS ASSOCIATES GUIDANCE FOR BUSINESS ASSOCIATES This Guidance fr Business Assciates dcument is intended t verview UPMCs expectatins, as well as t prvide additinal resurces and infrmatin, t UPMC s HIPAA business assciates.

More information

Cloud-based File Sharing: Privacy and Security Tutorial Institutional Compliance Office July 2013

Cloud-based File Sharing: Privacy and Security Tutorial Institutional Compliance Office July 2013 Clud-based File Sharing: Privacy and Security Tutrial Institutinal Cmpliance Office July 2013 Patient Data in the Clud Prtecting patient privacy is ne f MD Andersn s greatest respnsibilities Technlgies

More information

Hillsborough Board of Education Acceptable Use Policy for Using the Hillsborough Township Public Schools Network

Hillsborough Board of Education Acceptable Use Policy for Using the Hillsborough Township Public Schools Network 2361/Page 1 f 6 Hillsbrugh Bard f Educatin Acceptable Use Plicy fr Using the Hillsbrugh Twnship Public Schls Netwrk It is the gal f the HTPS (Hillsbrugh Twnship Public Schls) Netwrk t prmte educatinal

More information

Business Intelligence and DataWarehouse workshop

Business Intelligence and DataWarehouse workshop Business Intelligence and DataWarehuse wrkshp Benefits: Enables the Final year BE student/ Junir IT prfessinals t get a perfect blend f thery and practice n Business Intelligence and Data warehuse s as

More information

PENETRATION TEST OF THE INDIAN HEALTH SERVICE S COMPUTER NETWORK

PENETRATION TEST OF THE INDIAN HEALTH SERVICE S COMPUTER NETWORK Department f Health and Human Services OFFICE OF INSPECTOR GENERAL PENETRATION TEST OF THE INDIAN HEALTH SERVICE S COMPUTER NETWORK Inquiries abut this reprt may be addressed t the Office f Public Affairs

More information

Plus500CY Ltd. Statement on Privacy and Cookie Policy

Plus500CY Ltd. Statement on Privacy and Cookie Policy Plus500CY Ltd. Statement n Privacy and Ckie Plicy Statement n Privacy and Ckie Plicy This website is perated by Plus500CY Ltd. ("we, us r ur"). It is ur plicy t respect the cnfidentiality f infrmatin and

More information

Succession management in the Queensland Public Service

Succession management in the Queensland Public Service Successin management in the Queensland Public Service February 2009 Table f cntents Intrductin... 3 What is successin management?... 3 Why d successin management?... 3 Wh des successin management apply

More information

Succession Planning & Leadership Development: Your Utility s Bridge to the Future

Succession Planning & Leadership Development: Your Utility s Bridge to the Future Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,

More information

Sonny s Franchise Company 201 North New York Avenue 3rd floor Winter Park, FL 32789

Sonny s Franchise Company 201 North New York Avenue 3rd floor Winter Park, FL 32789 Snny s Franchise Cmpany 201 Nrth New Yrk Avenue 3rd flr Winter Park, FL 32789 Phne: (407) 660-8888 Fax: (407) 660-1285 Email: sates@snnysbbq.cm Name Address PRELIMINARY FRANCHISE APPLICATION Befre filling

More information

ISO Management Systems. Guidance on understanding the benefits of an ISO Management System

ISO Management Systems. Guidance on understanding the benefits of an ISO Management System ISO Management Systems Guidance n understanding the benefits f an ISO Management System Welcme & Intrductins 4031 University Drive, 206, Fairfax, VA 22030 3 Grant Square, 243, Hinsdale, IL 60521 www.radiancmpliance.cm

More information

WSI White Paper. Prepared by: Feras Alhlou Web Analytics Expert, WSI

WSI White Paper. Prepared by: Feras Alhlou Web Analytics Expert, WSI Optimize Yur Marketing Dllars During The Recessin WSI White Paper Prepared by: Feras Alhlu Web Analytics Expert, WSI Intrductin We have heard it many times, an ld management and marketing saying: Yu Can

More information

Data Protection Act Data security breach management

Data Protection Act Data security breach management Data Prtectin Act Data security breach management The seventh data prtectin principle requires that rganisatins prcessing persnal data take apprpriate measures against unauthrised r unlawful prcessing

More information

Aim The aim of a communication plan states the overall goal of the communication effort.

Aim The aim of a communication plan states the overall goal of the communication effort. Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.

More information

Planning & Delivering Safe Work Railway Contractors Certificate Non Training Services v1.2. Keith Miller & Rebecca Pears

Planning & Delivering Safe Work Railway Contractors Certificate Non Training Services v1.2. Keith Miller & Rebecca Pears Planning & Delivering Safe Wrk Railway Cntractrs Certificate Nn Training Services v1.2 Keith Miller & Rebecca Pears Planning & Delivering Safe Wrk Backgrund / Histry Intrductin f Safe Wrk Leader Intrductin

More information

Performance Test Modeling with ANALYTICS

Performance Test Modeling with ANALYTICS Perfrmance Test Mdeling with ANALYTICS Jeevakarthik Kandhasamy Perfrmance test Lead Cnsultant Capgemini Financial Services USA jeevakarthik@gmail.cm Abstract Websites and web/mbile applicatins have becme

More information

Phi Kappa Sigma International Fraternity Insurance Billing Methodology

Phi Kappa Sigma International Fraternity Insurance Billing Methodology Phi Kappa Sigma Internatinal Fraternity Insurance Billing Methdlgy The Phi Kappa Sigma Internatinal Fraternity Executive Bard implres each chapter t thrughly review the attached methdlgy and plan nw t

More information

DisplayNote Technologies Limited Data Protection Policy July 2014

DisplayNote Technologies Limited Data Protection Policy July 2014 DisplayNte Technlgies Limited Data Prtectin Plicy July 2014 1. Intrductin This dcument sets ut the bligatins f DisplayNte Technlgies Limited ( the Cmpany ) with regard t data prtectin and the rights f

More information

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy COPIES-F.Y.I., INC. Plicies and Prcedures Data Security Plicy Page 2 f 7 Preamble Mst f Cpies FYI, Incrprated financial, administrative, research, and clinical systems are accessible thrugh the campus

More information

Request for Proposals

Request for Proposals Request fr Prpsals GIS Prject Water & Sewer Systems Issued by: NEOnet Inc. 4715 Highway 101 East Suth Prcupine, ON P0N1H0 Phne: 705.360.1353 Web: www.nenet.n.ca Deadline fr Submissin: 5:00 p.m. March 11,

More information

International Services Catalog Navigating the Security Landscape from Takeoff to Landing

International Services Catalog Navigating the Security Landscape from Takeoff to Landing Internatinal Services Catalg Navigating the Security Landscape frm Takeff t Landing Cpyright 2013 infrmatin security cnsulting All rights reserved Intrductin Infrmatin security cnsulting (i.s.c.) funded

More information

Security Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview

Security Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview Security Services Service Descriptin Versin 1.00 Effective Date: 07/01/2012 Purpse This Enterprise Service Descriptin is applicable t Security Services ffered by the MN.IT Services and described in the

More information

Equal Pay Audit 2014 Summary

Equal Pay Audit 2014 Summary Equal Pay Audit 2014 Summary Abut the dcument The fllwing summary is an abridged versin f Ofcm s equal pay audit 2014. In the full versin f the reprt we set ut ur key findings, cmment n any issues arising

More information

Revised October 27, 2011 Page 1 of 6

Revised October 27, 2011 Page 1 of 6 Keystne STARS Accreditatin Applicatin Philsphy The Keystne STARS prgram is Pennsylvania s QRIS which began in 2002. There are fur quality levels frm STAR 1 t STAR 4, each level building n the prir levels;

More information

SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM

SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Audit Manual Sectin J SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Ref. Plicy and Practice Requirements IIA Standards and Other references J 1 Plicy: The Head f Internal Audit shall develp and maintain

More information

How To Ensure That The Internet Is Safe For A Health Care Worker

How To Ensure That The Internet Is Safe For A Health Care Worker POLICY Dc. Cde: IS I5 INTERNET - ACCEPTABLE USE Applicable t: MidCentral DHB Including MidCentral Health & Enable NZ Issued by: Infrmatin Systems Cntact: Manager Service Delivery 1. PURPOSE This plicy

More information

The Cost Benefits of the Cloud are More About Real Estate Than IT

The Cost Benefits of the Cloud are More About Real Estate Than IT y The Cst Benefits f the Clud are Mre Abut Real Estate Than IT #$#%&'()*( An Osterman Research Executive Brief Published December 2010 "#$#%&'()*( Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn

More information

Financial Accountability Handbook

Financial Accountability Handbook Financial Accuntability Handbk >> Vlume 5 Reprting Systems Infrmatin Sheet 5.2 Preparatin f Financial Statements Intrductin The Financial Accuntability Act 2009 (the Act) and the Financial and Perfrmance

More information

expertise hp services valupack consulting description security review service for Linux

expertise hp services valupack consulting description security review service for Linux expertise hp services valupack cnsulting descriptin security review service fr Linux Cpyright services prvided, infrmatin is prtected under cpyright by Hewlett-Packard Cmpany Unpublished Wrk -- ALL RIGHTS

More information

Undergraduate Degree Program Assessment Progress Report Cover Sheet

Undergraduate Degree Program Assessment Progress Report Cover Sheet Undergraduate Degree Prgram Assessment Prgress Reprt Cver Degree: BA Prfessinal and Technical Writing Fr Calendar Year: 2014 (Date submitted t cllege cmmittee:) 2-20-2015 (Date psted n cllege assessment

More information

Online Learning Portal best practices guide

Online Learning Portal best practices guide Online Learning Prtal Best Practices Guide best practices guide This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing e-learning thrugh the Micrsft Online

More information

Project Open Hand Atlanta. Health Insurance Portability and Accountability Act (HIPAA) NOTICE OF PRIVACY PRACTICES

Project Open Hand Atlanta. Health Insurance Portability and Accountability Act (HIPAA) NOTICE OF PRIVACY PRACTICES Prject Open Hand Atlanta Effective Date: April 14, 2003 Health Insurance Prtability and Accuntability Act (HIPAA) The Health Insurance Prtability and Accuntability Act f 1996 (HIPAA) directs health care

More information

Chapter 7 Business Continuity and Risk Management

Chapter 7 Business Continuity and Risk Management Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity

More information

Solution. Industry. Challenges. Client Case Study. Legacy Systems too Costly to Maintain. Supply Chain Advantage. Delivered.

Solution. Industry. Challenges. Client Case Study. Legacy Systems too Costly to Maintain. Supply Chain Advantage. Delivered. Supply Chain Advantage. Delivered. Client Case Study MEBC Supprts the Federal Aviatin Administratin Manage Prject Risk during Majr ERP Implementatin thrugh Independent Verificatin and Validatin (IV&V)

More information

FINANCIAL SERVICES FLASH REPORT

FINANCIAL SERVICES FLASH REPORT FINANCIAL SERVICES FLASH REPORT Draft Regulatry Cmpliance Management Guideline Released by the Office f the Superintendent f Financial Institutins May 5, 2014 On April 30, 2014, the Office f the Superintendent

More information

University of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments

University of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments University f Texas at Dallas Plicy fr Accepting Credit Card and Electrnic Payments Cntents: Purpse Applicability Plicy Statement Respnsibilities f a Merchant Department Prcess t Becme a Merchant Department

More information

FINANCE SCRUTINY SUB-COMMITTEE

FINANCE SCRUTINY SUB-COMMITTEE REPORT FOR: PERFORMANCE AND FINANCE SCRUTINY SUB-COMMITTEE Date f Meeting: 6 January 2015 Subject: Staff Survey and Sickness Absence Mnitring Results and Actin plans Respnsible Officer: Scrutiny Lead Member

More information

Financial advisr & Consultant Surveys - A Review

Financial advisr & Consultant Surveys - A Review INVESTOR PREFERENCES IN SELECTING A FINANCIAL ADVISOR December 1, 2014 1 Table f Cntents Page Objectives & Methdlgy. 3 Executive Summary 4 Detailed Findings... 6 Questinnaire. 14 2 Objectives & Methdlgy

More information

Better Practice Guide Financial Considerations for Government use of Cloud Computing

Better Practice Guide Financial Considerations for Government use of Cloud Computing Better Practice Guide Financial Cnsideratins fr Gvernment use f Clud Cmputing Nvember 2011 Intrductin Many Australian Gvernment agencies are in the prcess f cnsidering the adptin f clud-based slutins.

More information

INTRODUCTION TO PORTAL GROUP STUDIO

INTRODUCTION TO PORTAL GROUP STUDIO Mntana State University Luminis Prtal Prject INTRODUCTION TO PORTAL GROUP STUDIO Grup Studi With the Grup Studi sftware, yu can request the creatin f nline grups fr clubs, affiliatins, r interests and

More information

The Relativity Appliance Installation Guide

The Relativity Appliance Installation Guide The Relativity Appliance Installatin Guide February 4, 2016 - Versin 9 & 9.1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

More information

A.M. BEST RATING SERVICES, INC. RATING DIVISION INTERNAL POLICY AND PROCEDURE. Subject: Dissemination Number: CRPC Policy 5

A.M. BEST RATING SERVICES, INC. RATING DIVISION INTERNAL POLICY AND PROCEDURE. Subject: Dissemination Number: CRPC Policy 5 A.M. BEST RATING SERVICES, INC. RATING DIVISION INTERNAL POLICY AND PROCEDURE Subject: Disseminatin Number: CRPC Plicy 5 Effective Date: Nvember 29, 2006 Revisin Date: January 04, 2016 Purpse: The purpse

More information

ACTIVITY MONITOR Real Time Monitor Employee Activity Monitor

ACTIVITY MONITOR Real Time Monitor Employee Activity Monitor ACTIVITY MONITOR Real Time Mnitr Emplyee Activity Mnitr This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it is a library

More information

White. Paper. A Roadmap for BYOD Adoption. December 2014

White. Paper. A Roadmap for BYOD Adoption. December 2014 White Paper A Radmap fr BYOD Adptin By Jn Oltsik, Sr. Principal Analyst with Kyle Prigmre and Jhn McKnight December 2014 This ESG White Paper was cmmissined by Extreme Netwrks and is distributed under

More information

REQUEST FOR PROPOSAL FOR SHAREPOINT LEGISLATIVE MANAGEMENT SERVICES

REQUEST FOR PROPOSAL FOR SHAREPOINT LEGISLATIVE MANAGEMENT SERVICES REQUEST FOR PROPOSAL FOR SHAREPOINT LEGISLATIVE MANAGEMENT SERVICES The Wyming Legislature is at a pivtal pint in the management f its infrmatin and we are lking fr an accmplished firm with SharePint technlgy

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

Special Report. Debunking. the Top. Eight Myths. in Your DSD Mobile. Security Strategy. Surrounding Small-Business. Warehouse Management Systems

Special Report. Debunking. the Top. Eight Myths. in Your DSD Mobile. Security Strategy. Surrounding Small-Business. Warehouse Management Systems Special Reprt Debunking the Tp in Yur DSD Mbile Security Strategy Surrunding Small-Business Eight Myths Warehuse Management Systems Intrductin The era f manual warehuse peratins is drawing t a clse with

More information

NHPCO Guidelines for Using CAHPS Hospice Survey Results

NHPCO Guidelines for Using CAHPS Hospice Survey Results Intrductin NHPCO Guidelines fr Using CAHPS Hspice Survey Results The Centers fr Medicare and Medicaid Services (CMS) has develped the Cnsumer Assessment f Healthcare Prviders and Systems (CAHPS ) Hspice

More information