This exhibit provides the distinction between the Executive Program Manager (EPM) and the Project Support Systems (PMSS) roles and responsibilities. GENERAL SCOPE General Scope Executive PM (EPM) PM Support Services (PMSS) Client and Stakeholder Coordination Gain the buy in of HAS executive management team to lead the ITRP Support the EPM as requested to gain the buy in of HAS executive management team to lead the Client and Stakeholder Coordination Client and Stakeholder Coordination Continuity of Airport Operations Program Scope Program Proposals Program Organization Program Organization Coordinate with the HAS Infrastructure Division, various HAS and City of Houston departments, airlines, concessionaires, consultants retained by HAS and airlines, and other stakeholders of the ITRP as necessary for the timely and quality execution of the program. Gain the buy-in of United Airlines project team to cooperate in all efforts to complete the ITRP Engage and collaborate with airlines and airport stakeholders to minimize disruption of operations and services throughout the duration of the ITRP. Develop and recommend program execution plan complete with program level scope, schedule, budget and level of quality expected. Draft the scopes of work to be incorporated in requests for qualifications/proposals for all design and construction packages forward of notice to proceed (NTP). Develop and recommend the organization structure as an integrated team to manage the ITRP. Thoroughly vet and recommend each and every manager to join the ITRP team. ITRP. Support Program Level activities and lead the project level stakeholder engagement activities. Support the EPM as requested to gain the buy-in of United Airlines project team to cooperate in all efforts to complete the ITRP. Support Program or Project Level activities and lead project level stakeholder coordination for continuity of Airport operations throughout the ITRP. Support the development of the program execution plan with supporting project level scope, schedule, budget and level of quality expected. Support the development of scopes of work to be included in design and construction packages forward of notice to proceed dates as requested by the EPM. Support the development of the organization structure as requested by the EPM. Support the development of the ITRP team by proposing only qualified and experienced individuals for the role being proposed. Page 1 of 11
GENERAL SCOPE (continued) Performance Performance Financial Program Policies and Procedures Strategic Communications Program Controls ITRP PMO Building Diversity Participation Create a Gantt chart of sufficient detail to explain overall sequence of Program elements and timing to completion of each element and the overall ITRP. Develop the appropriate program and project performance and management metrics to successfully lead the ITRP. Meet or exceed Program performance metrics. Develop and recommend the ITRP budget with design-to-budget estimates for each design package. Review and recommend any changes to systems and processes need to execute the ITRP. Implement any change and any new systems/processes Develop, for HAS approval, recommended information management, public relations, and media strategies for the ITRP. Develop and recommend a set of ITRP controls, performance and management metrics, and related reports to assure all activities proceed on schedule, within scope, within budget, and at quality levels agreed to. Complete the design and construction of the ITRP PMO Building to accommodate the ITRP management team. Develop and recommend strategy for M/WBE participation in all contracting opportunities. Support the development of a Gantt chart with sufficient detail to explain the overall sequence of project elements and timing to completion of each element and the overall project. Support the development of Program level, and develop Project level performance metrics. Meet or exceed Project performance metrics. Support the development of project budgets with design-to-budget estimates for each design package. Support the development of revised systems and processes as requested by the EPM. Implement changes and new systems/ processes as requested by the EPM. Support the development of media and PR documents, websites and events. Support the development of project controls, performance and management metrics and related reports to assure all activities proceed on schedule, within scope, within budget, and at quality levels agreed to and as requested by the EPM. Support the completion of design and construction of the ITRP PMO Building as may be requested by the EPM. Support the achievement of M/WBE participation in all contracting opportunities. Page 2 of 11
GENERAL SCOPE (continued) Presentation and Briefings Meetings Additional Duties SPECIFIC SCOPE Prepare and/or provide presentations or briefings to City officials, City Council, airlines, other City departments, industry groups or other constituents that may be required in support of the HAS. Lead Program level consultations, meetings, presentations, related remote site visits and other duties as may be assigned. Perform any additional duties as directed by HAS for overall success of the ITRP. Support the preparation, and deliver, presentations and briefings as may be requested. Lead Project level consultations, meetings, presentations, related remote site visits and other duties as may be assigned. Perform any additional duties as directed by the EPM for the overall success of the ITRP. Program Initiation Phase Program Scope Successfully manage the ITRP by providing effective leadership, oversight, strategic evaluation and direction to achieve successful execution as measured by completion on time, within scope, within budget and with the anticipated level of quality. Validate the program scope and identify gaps and overlaps. Support the development and validation of Program Scope. Provide effective management of ITRP projects to ensure successful completion as measured by completion on time, within scope, within budget and with the anticipated level of quality. Work Breakdown Structure (WBS) Organizational Structure Roles and Responsibilities Develop and maintain the primary breakdown of work into a comprehensive and consistent structure for the program. Develop and recommend the organization structure, processes, and roles and responsibilities of the various entities for the successful implementation of the ITRP for approval by HAS. Define and develop the roles and responsibilities for all members of the ITRP. Support in the maintenance of the WBS. Develop project level detail of the WBS. Support in the development and maintenance of the project level Organization Structure. Support the development of project level roles and responsibilities. Page 3 of 11
Program Initiation Phase (continued) Objectives and Benchmarking Program Governance and Procedures Communication and Media Protocols Program Controls Technology Sustainability Stakeholder Training and Development Develop benchmarking and guidance to achieve the ITRP program and project objectives. 1. Develop decision and authority matrix for approval by HAS. Develop program and project level responsibility and assignment matrices. Review and recommend all systems, services and staff. Develop the framework for the Program Procedures including the coordination of functional roles and responsibilities. Establish ITRP communications and media protocols as approved by HAS. Develop and implement ITRP program controls processes and systems to ensure overall success of the ITRP as measured by completion on time, within scope, within budget and delivering the quality levels anticipated. Develop strategy for utilizing effective technology in all aspects of the ITRP program management to meet highest customer satisfaction, achieve cost efficiencies and achieve best practices. Support HAS by establishing ITRP design and construction sustainability protocols and practices. Facilitate program level recurring meetings and engagement with both internal and external ITRP stakeholders, managing and coordinating input and make program recommendations to HAS as appropriate. Provide leadership and manage the establishment of a training and development program for the ITRP processes, systems, procedures and projects. Develop specific project goals and objectives, and assist in developing relevant benchmarking data. Draft all ITRP Procedures for project level governance and management for approval by the EPM. Provide support services as Provide systems, services and staff to implement and manage program and project controls. Manage the design and implementation of technology throughout the ITRP in accordance with the Technology Strategy. Provide support services as Facilitate project level recurring meetings and engagement with both internal and external ITRP stakeholders, managing and coordinating input and make program recommendations to HAS as appropriate. Support the development and implementation of the ITRP training program. Page 4 of 11
Program Definition Phase Partnering and Establish the overall guidelines for Participate in program level Chartering program level partnering. partnering and lead project level Master Schedule Budget, Cash Flow and Finance Work Plan Implementation Planning Program Definition Documents Cost Estimating, Life Cycle and Market Analysis Configuration and Change Develop the ITRP Master Schedule, sequencing, interface milestones and critical path elements. Develop the Program budget, cash flow and financial plan for approval by HAS. Develop the work plan that forms the Program Plan (PMP) for the ITRP. Review, critique and submit for approval all ITRP implementation plans as developed by the PMSS teams. Provide overall direction for development of ITRP Program and Design Definition Documents. Review, critique and submit for approval all ITRP Project Definition Documents. Manage ITRP estimating and life cycle (total cost of ownership) asset costing, including contingency methodology and estimate evolution through the program lifecycle. Develop and submit for approval change management and impact mitigation strategies throughout the life of the ITRP. This includes, but is not limited to scope, cost, schedule control, and cost reduction initiatives. Establish protocols for Configuration. partnering. Develop and maintain the Master Schedule at the project level. Develop sequencing, interface and interim milestones, and critical path elements for the ITRP. Maintain the ITRP budget, cash flow, and financial plan. Support in the development of the PMP and develop the project execution plans. Review implementation plans as developed by sub consultant team members. Develop and maintain all project definition documents. Develop and maintain project cost estimates. Review and reconcile estimates from all service providers. Manage change for all projects and contracts. Maintain the configuration control in all systems. Page 5 of 11
Program Definition Phase (continued) Risk and Opportunity Quality and Safety Documentation and Records Program Baseline Diversity Compliance, Monitoring and Manage ITRP risk and opportunity identification, assessment, and mitigation for the ITRP. Develop the policy and procedure for of Risk and Opportunities. Incorporate into the Change process as Develop the Program Quality Plan. Develop the Program Safety Plan. Establish an overall quality and safety culture for the ITRP. Develop Document Plan, and overall Program Information Plan, for all phases and entities within the ITRP. Develop the set of controls to assure team performance against the Program baseline metrics. Develop protocols and guidelines for ITRP Diversity Compliance, Monitoring and. Establish the metrics and basis for progress reporting against the Program, Projects, and Contracts. shall include Performance Measurement, Forecasting, Trending, Issues, Actions, Progress and Overall Status. Lead the team in project risk and opportunity identification, assessment, and mitigation for the ITRP. Establish and maintain quality plans and safety plans for all projects. Establish and maintain ITRP documentation and accuracy of records. Support the development and maintain the baseline for all projects and meet or exceed the performance metrics. Implement the contract compliance, monitoring and reporting in accordance with HAS Diversity requirements and as requested by the EPM. Develop all project reports in accordance with program requirements. Procurement Phase Develop Procurement plans and strategies, and review ITRP Procurement documents. Procurement Plans Develop the program procurement strategy to achieve program objectives. Coordinate with HAS Supply Chain to develop the procurement plan. Support HAS on the implementation of the procurement strategy and plan. Page 6 of 11
Procurement Phase (continued) Contract Packaging Project Delivery Methods Design Procurements Construction Procurements Other Procurements Develop the program phasing and execution strategy to achieve program objectives for packaging of all ITRP contracts. Coordinate with HAS Supply Chain. Confirm the program delivery methods to achieve program objectives for packaging of all ITRP contracts. Coordinate with HAS Supply Chain. Review the design procurement documents as developed by the PMSS. Review the Construction procurement documents as developed by the PMSS. Review other services, systems, materials and equipment procurement documents as Support EPM in the implementation of the contract strategy. Support EPM in the implementation of the delivery strategy. Develop the scope and selection criteria. Support HAS Supply Chain in procurement processes as Develop the scope and selection criteria. Support HAS Supply Chain in procurement processes as Develop the scope and selection criteria. Support HAS Supply Chain in procurement processes as Design Phase Design Design Codes and Standards CADD and BIM Constructability Review Manage design assignments for every design package, whether performed in-house or contracted out, holding to approved scope, budget, schedule and quality. Develop the Design guidelines, policy and procedures. Manage and ensure compliance with all applicable codes and standards for the ITRP. Establish CADD and BIM framework, environment, policy and procedures. Establish constructability review guidelines and protocols. Approve constructability review Support the achievement of design management standards through the development of designs that hold to approved scope, budget, schedule and quality anticipated. Implement Design Procedures for the ITRP. Verify all project level designs are in compliance with codes and standards. Establish, implement and maintain the CADD and BIM framework, environment, policy and procedures. Perform constructability review and provide recommendations for all ITRP projects. Page 7 of 11
Design Phase (continued) Cost Reduction Initiatives Sustainability Planning and Operability and Maintainability Diversity Compliance, Monitoring and Progress Develop program guidelines and protocols for cost reduction initiatives. Review project level cost reduction Develop ITRP sustainability program guidelines, practices and protocols for sustainability. Approve project level sustainability Approve project level operability and maintainability Review project level diversity Review design progress and approve recovery plans. Develop and recommending cost reduction initiatives. Develop and recommend project level sustainability plans for implementation during design and construction. Perform and recommend Operability and Maintainability Reviews for all ITRP projects. Review design diversity plans for all ITRP projects / contracts in accordance with Diversity Policy and Procedures. Perform diversity compliance, monitoring and reporting. Respond to diversity issues and recommend corrective actions. Review and analyze design progress reports and incorporate into project level status reports. Develop recovery plans as necessary. Construction Phase Construction Safety Quality Control Manage construction assignments for every construction project, holding to approved scope, budget, schedule and quality. Approve project level safety recommendations and corrective actions. Establish the program level framework for Construction Quality Control Achieve on budget, on scope, on schedule and quality standards of all construction assignments at the project level. Review safety programs and procedures developed by the various contractors. Review safety reports and practices of the contractors. Respond to safety issues and recommend corrective actions. Review the Quality Control programs and procedures developed by the various contractors. Page 8 of 11
Construction Phase (continued) Quality Assurance Approve quality recommendations and corrective actions. Approve project level Quality Assurance plans. Permitting Coordinate at a program level with authorizing agencies regarding required ITRP permitting. Monitor application and receipt of permits as submitted by the PMSS to ensure support of project and Program milestones. Logistics and Phasing Construction Diversity Compliance, Monitoring and Progress Claims Develop overall Program Site Logistics and Phasing Strategy. Approve Logistics and Phasing Develop the Construction guidelines, policy and procedures. Review project level diversity Review construction progress and approve recovery plans. Review the claims resolutions Develop all relevant procedures required to provide Quality Assurance for the ITRP at the individual project level. Review all project permitting efforts and documentation developed by the various contractors for compliance and completeness. Establish tracking program to monitor permit application and receipt processes for each individual project to ensure timeliness of permitting to support project milestones. Implement the Logistics and Phasing Strategy. Review and recommend all project Logistics and Phasing plans and documents developed by the various contractors. Collaborate with all appropriate stakeholders and services providers to minimize impacts to operations. Implement the Construction guidelines, policy and procedures for the ITRP. Review construction diversity plans for all ITRP projects / contracts in accordance with Diversity Policy and Procedures. Perform diversity compliance, monitoring and reporting. Respond to diversity issues and recommend corrective actions. Review and analyze construction progress reports and incorporate into project level status reports. Requesting recovery plans as necessary. Lead the Claims process for all ITRP projects and make recommendations on the resolution of claims. Page 9 of 11
Construction Phase (continued) Beneficial Use Collaborate with appropriate internal and external stakeholders to achieve consent to achieve Beneficial Occupancy (Use). Review all Beneficial Use recommendations as submitted by the PMSS. Review and recommend all Beneficial Occupancy (Use) documents. Facilitate obtaining Beneficial Occupancy (Use) for all projects of the ITRP through liaison with the EPM. Commissioning and Activation Phase Review all commissioning and activation activities of the ITRP prior to the opening of the new facilities. Ensure independent third party commissioning plans are developed and executed prior to requesting a Certificate of Occupancy (COO). Working with the HAS Operations, Readiness, Activation and Transition (ORAT) Team, identify, schedule and support ORAT activities in the integrated program schedules. Transition Review all ITRP project transition Develop and recommend Planning plans and Transition Plans for all ITRP Operational Readiness, Activation and Transition (ORAT) Component Testing and System Commissioning Operations and Maintenance (O&M) Manuals and Training Certificate of Occupancy Review all ORAT Review and establish Component Testing and System Commissioning guidelines for the ITRP. Review delivery schedules for Operations and Maintenance (O&M) Manuals and Training for the ITRP, ensuring receipt of all deliverables prior to scheduled ORAT activities. Review all Certificate of Occupancy recommendations; collaborate with appropriate internal and external stakeholders to achieve consent to gain occupancy. projects. Facilitate the ORAT process through active liaison with the EPM and the HAS ORAT Team. Resolve any issues that may occur during the construction phase and make Implement the Commissioning guidelines for the ITRP. Provide support services as Implement the O&M guidelines for the ITRP. Review and record the receipt of all O&M manuals and training plans, ensuring compliance with ORAT guidelines and objectives. Review and recommend all Certificate of Occupancy documents. Facilitate obtaining Certificate of Occupancy for all facilities of the ITRP through liaison with the EPM. Page 10 of 11
Commissioning and Activation Phase (continued) Final Acceptance Warranty Asset Review and recommend to HAS the establishment of Final Acceptance guidelines for the ITRP. Review and recommend to HAS the establishment of Warranty guidelines for the ITRP. Develop and implement ITRP Asset protocols and practices that support HAS guidelines. Implement the Final Acceptance guidelines for the ITRP. Facilitate obtaining Final Acceptance for all projects of the ITRP through liaison with the EPM. Implement the Warranty guidelines for the ITRP. Review and record all warranties. Provide support services as Contract Closeout Phase Review all closeout documents at the end of the assignment ensuring that all documentation has been submitted and approved. Records and Closure Review all closeout documents at the end of the assignment ensuring that all documentation has been Manage the closure and conformance of all project record in accordance with ITRP Policy, Records and Closure Project Closeout Report submitted and approved. Review for compliance with Policy and Procedures. Establish the program level project Closeout Policy, Procedures and Guidelines for the ITRP. Procedures and Guidelines. Support the review of records as requested by the EPM. Implement and manage the financial closeout of all ITRP projects and contracts in accordance with Policy, Procedures and Guidelines. Page 11 of 11