Comments and Ratings SM Joinery s 356 Leyland Road, Bathgate, West Lothian, EH48 2UA 07900 697 500 NUMBER OF FEEDBACK FORMS RECEIVED: 28 AVERAGE SATISFACTION SCORE (OUT OF 10): 9.8 Feedback forms are completed by previous customers, rating their experience of dealing with SM Joinery s. The following table shows average customer satisfaction scores out of 10: Customer Satisfaction Average out of 10 (10 being best) Money How reasonable were the charges for the 9.6 undertaken? Work How satisfied were you with the quality of the job on 9.9 completion? How professional, courteous and considerate was 9.9 the trader? Did the trader leave your property in a clean and 9.9 tidy condition? The following questions were also asked: Did the Trader... Yes No N/A Explain all the costs? (including labour, VAT, call out charge, etc) 96% 0% 4% Give an estimate or quotation at the start of the job? 100% 0% 0% Keep you informed of any changes? (including costs, timeframe,etc) 89% 0% 11% Give you a receipt or invoice at the end of the job? 68% 14% 18%
Question Yes Would you recommend this trader to a friend? 100% CUSTOMER COMMENTS Date received: 21 st November 2016 Total cost of : 1050 Description of : Removed old wardrobes. Fitted custom sliding doors with oak and glass panels. Built new interior shelves and rails. Comments: Steven is very friendly with an honest approach. His is first class, clean, tidy and precise. I will be getting Steven back early next year as my staircase is next on my list. Thanks. Date received: 31 st October 2016 Total cost of : 4850 Description of : Fit a complete new kitchen and floor. Comments: 1 st class manship and a perfect job. No complaints. Date received: 12 th August 2016 Total cost of : 1650 Description of : 2 fitted wardrobes, inserts and sliding doors. Comments: Excellent, well finished job, very satisfied. Built to specification I required.
Date received: 27 th July 2016 Total cost of : 520 Description of : Hang and fit 16 internal house doors and vestibule frame and door. Comments: A very pleasant, conscientious joiner who I would highly recommend. Date received: 18 th July 2016 Total cost of : 5280 Description of : All door frames, doors, skirting replaced in our hall, door handles and hinges replaced, cupboard built to house our heating boiler, new banister fitted, new loft door and frame, new under stairs door and frame, new hardwood flooring. Comments: Steven Morris in an excellent high class craftsman joiner, we gave him a key to let himself in and lock up as we were away on holiday., all finished to a very high standard, so good we won t have to touch it ever again. Customer Ratings (Out of 10) 9 10 10 10 Date received: 18 th July 2016 Total cost of : 6218.49 Description of : Rip out old kitchen, fit new kitchen including integrated dishwasher, replumb to move washing machine, backboards, removal of radiator/pipes, lower ceiling, pvc ceiling with downlights, all appliances, oven hob, hood. Comments: Quick turn-around, professional job. Great communication, came back to sort one or two niggles, without any qualms. Would highly recommend. Customer Ratings (Out of 10) 10 9 10 10
Date received: 27 th April 2016 Total cost of : 210 Description of : Fitting doors, frame, handrail. Comments: Very professional, clean, tidy and pleasant and cheerful. ONLINE FEEDBACK PROVIDED Date received: 26 th April 2016 Total cost of : 3500 Description of : Laid Oak flooring in 3 rooms, removed and replaced frames, facings, doors, skirtings, built a new cupboard under stairs and other small jobs. Comments: Steven is professional and thorough from start to finish, nothing was too much trouble, explained everything and discussed details, pleasant, approachable and very proud of his, we are so glad you answered our email Steven, thank you! Date received: 25 th April 2016 Total cost of : 200 Description of : To secure the one main beam in my loft, fit loft ladders, and renew hatch door and latch. Comments: I couldn t find any fault with this young man, he did an excellent job and to my surprise (NO MESS) it s the first time I ve had a tradesman to do a job, and leave the place as he found it. Customer Ratings (Out of 10) 9 10 10 10
Date received: 25 th April 2016 Total cost of : 560 Description of : Replace old wooden back door with new bespoke PVC door and surroundings. Comments: Excellent job. Very clean and tidy and took great pride in his, finishing excellent. Date received: 14 th December 2015 Total cost of : 140.00 Description of : Fitted new front door. Comments: Done a very professional job. Date received: 2 nd November 2015 Total cost of : 500 Description of : Fitting of kitchen. Comments: Everything well done. Customer Ratings (Out of 10) 9 10 10 10
Date received: 27 th October 2015 Total cost of : 80 Description of : Supply and fit drop down loft hatch door. Comments: Prompt response to query. Punctual for assessment and job completion appointments. Fixed door to integrated dishwasher at no extra charge. Would use Steven in future. Customer Ratings (Out of 10) 9 10 10 10 Date received: 27 th October 2015 Total cost of : 500 Description of : Loft floored and strip light, with switch fitted. Comments: Very happy with the done and have already recommended SM Joinery to my family. Customer Ratings (Out of 10) 8 9 9 10 Date received: 20 th October 2015 Total cost of : 100 Description of : Remove and replace window frames/sill, where parts had rotted. Remove, plane and rehang 2 sticking doors. Comments: Turned up on time, explained everything clearly, completed jobs quickly and swept up shavings. Will use again.
Date received: 20 th October 2015 Total cost of : 380 Description of : Fitted wardrobe in bedroom 3 shelves in middle, 1 rail fitted on left side and 1 rail on right side. Also fitting wardrobe doors when ready. Comments: Very friendly and professional, on time and very reasonable price for job. Date received: 2 nd October 2015 Total cost of : Not provided. Description of : Stripping old kitchen and fitting new kitchen. Comments: Steven was a pleasure to deal with all the way through the project. His manship is first class and would highly recommend him. Would have no hesitation in employing him again. A GREAT JOB!! Date received: 27 th July 2015 Total cost of : 850 Description of : Shelves and cupboard in lounge. Comments: Steven delivers a high quality of. He is polite and trustworthy. Customer Ratings (Out of 10) 10 10 10 9
Date received: 2 nd July 2015 Total cost of : 230 Description of : Repairs to back and front door frames, due to rotting wood. Removal of rotted areas and replacement wood. Comments: Repair excellent and Stevie a polite and courteous er and probably the tidiest I have ever had. Would use him for any future. Customer Ratings (Out of 10) 9 10 9 10 Date received: 11 th June 2015 Total cost of : 2020 Description of : Removal of existing kitchen and appliances. Installation of new kitchen and additional appliances and new radiator and fitting of new flooring in kitchen and uplift of resulting debris. Comments: First rate manship combined with excellent team (joiner, electrician and plumber), all of whom carried out their duties in a relaxed and friendly manner. Customer Ratings (Out of 10) 9.5 9.5 9.5 10 Date received: 21 st May 2015 Total cost of : 250.00 Description of : A custom build larder style cupboard in my kitchen alcove. Comments: I could not be happier with SM Joinery. Very personable and clearly knows what he s doing. The unit is better than I ever imagined. The manship is second to none. Would definitely use again!
Date received: 5 th May 2015 Total cost of : Not provided. Description of : Custom-built refit of cupboards and built-in wardrobes in two bedrooms. Comments: A very satisfactory job Steven is a very reliable young man. Customer Ratings (Out of 10) 8 10 10 10 Date received: 2 nd April 2015 Total cost of : 3000.00 Description of : Replace existing stair railings, bannister and handrail with new. Construct under stair storage using pull-out cupboards. All finished in oak. Comments: Fantastic job, really pleased with result. Stephen is a great joiner, he listens, comes up with ideas, supports suggestions, finished result is fantastic. He is very clean and tidy, leaving everything stored neatly ready for next day no sawdust left on carpet or about area!! I will have him back for other. Date received: 10 th March 2015 Total cost of : 2980 Description of : Remove dd fitted wardrobes and replace with new. Fit solid oak flooring in 2 bedrooms and replace skirting boards. Comments: Steven did an excellent job. Very helpful and professional.
Date received: 5 th January 2015 Total cost of : 8000 approx. materials and labour. Description of : All doors (11) replaced all flooring done in hardwood, including skirtings and facings in a three bedroomed detached bungalow. Comments: Stephen is very professional and aims for a very high standard. He has a pleasant disposition, and is proud of his and justly so. Customer Ratings (Out of 10) 9 10 10 10 Date received: 22 nd December 2014 Total cost of : 11,950 Description of : Loft ladder, mirror door, new kitchen. Comments: Steven took pride in his, very pleased with finished job. Customer Ratings (Out of 10) 9 9 9 9 Date received: 12 th December 2014 Total cost of : 3300 Description of : Fully replaced all skirting boards and doors of 3 bedroom bungalow, repaired damp floor, sealed bath and repaired lock on front door. Price was supply and fit. Comments: Very trusted and reliable tradesman who kept to quote, ed efficiently and tidily. Completed agree to a very high standard.
Date received: 26 th November 2014 Total cost of : 1750 (which includes 750 for three glass sliding doors) Description of : The most current job was the construction and installation of a custom made bedroom wardrobe measuring 2760mm x 2330mm x 580mm. Comments: This is the second job I contracted Stuart Morris (SM Joinery) to do. The first being the construction and installation of a custom made bookcase. The quality of for both jobs is outstanding. Mr Morris is reliable and makes every effort to ensure that the customer gets exactly what they want.