Making life easier for property management agents

Transcription

1 Making life easier for property management agents PROPERTY MAINTENANCE GAS PLUMBING ELECTRICS APPLIANCES GLAZING DECORATING LOCKS CARPENTRY HANDYMAN ROOFING ALARMS CCTV

2 Taking the hassle out of property maintenance management Proact takes great pride in delivering a reliable, efficient and cost effective property maintenance service that is specifically suited to property managers. From fixing a tap to a complete house or office refurbishment, we cover a full range of reactive, planned and preventative maintenance services. Our job is to respond to your property maintenance needs as quickly and efficiently as possible. At the heart of everything we do is a rigorous, tried and tested process, supported by our booking and management system, which ensures that we maintain high levels of service and can pass cost efficiencies on to our clients. The system enables our highly skilled, experienced and trustworthy engineers to get the job done quickly and efficiently, minimising hassle and making our clients lives that little bit easier. Whether a Proact engineer, or one of our specialist trade teams, you can relax in the knowledge that they will; be fully accredited in their field of expertise, be smartly dressed in our uniform, will arrive on time, be courteous, knowledgeable and helpful - and will get the job done to the highest professional standards. When we say, No job is too big, no job is too small, we really mean it; from refurbishing a whole office or house, to changing a light bulb - and everything in between! We cover a range of reactive, planned and preventative maintenance services including: electrical, gas, plumbing and heating, roofing, glazing, carpentry, alarms and CCTV. All in all we can install, fix, upgrade and maintain your property, keeping it in tip top condition at all times.

3 we make your life easy managing projects from start to finish We can install, fix, upgrade and maintain your property, keeping it in tip top condition at all times. complete clarity from the first call through to your billing All work is quoted in advance and there are no hidden charges, plus we keep our clients informed when things might change. fast, reliable response typical response times within 24 hours All work undertaken conforms to all the latest health and safety requirements and is covered by our full liability insurances and accreditations.

4 Experts in working with Property managers. Proact has developed particular expertise in working with property management agents, surveyors and commercial property managers. CAREFUL PLANNING MINIMISES INTERRUPTION All maintenance work is carefully planned and managed. This is especially important when working on commercial property. By liaising closely with clients we are able to plan and schedule work to be carried out at times to suit the business. This includes implementing noisy, disruptive activities out of normal working hours, with everything done to a deadline to minimise downtime. Our reactive maintenance service is exceptional and suits the way that managing agents like to work. From an electrical repair to a burst pipe or fixing a roof that leaks, we provide a fast, efficient and utterly reliable service with high standards of workmanship delivered at a fair price. Our engineers are fully qualified and experienced, with all of our work being carried out in accordance with the required health and safety regulations. Work is carried out efficiently with minimum disruption to our tenants. Thank you for your continued excellent service. LES HAWORTH - WHITTON HAMWAYS PROPERTY MANAGEMENT

5 Garden fence xxx.xx Boiler replacement xxx.xx Plumbing unit fit xxx.xx xxx.xx WE GUARANTEE A HIGH STANDARD OF WORKMANSHIP Our skilled, experienced and trustworthy engineers take pride in their work, turn up on time and are polite and helpful. They have the knowledge and experience to quickly assess a job, recommend solutions and provide an estimate for the work required. They will get the job sorted quickly and efficiently leaving everything neat and tidy when they have finished. WE ARE COMMITTED TO DELIVERING AN EFFICIENT AND TIMELY SERVICE Our state-of-the-art booking and management system allows us to respond to and deal with issues quickly. Projects are logged, tracked and managed in a timely fashion and engineers can report on a project keeping you up-to-date as work progresses. WE SAVE YOU TIME BY GETTING IT RIGHT FIRST TIME Our system ensures fast and accurate invoicing which in turn minimises time wasted on invoice queries and additional administration. By employing rigorous, tried and tested processes we are able to maintain high levels of service and achieve cost efficiencies which are reflected in our very reasonable fees. BETTER FOR YOU, BETTER FOR US Our clients really appreciate the way we work, it minimises hassle and makes their life easier. By working in this way we have built long term relationships with clients who have complete trust in our ability to deliver on all their property maintenance needs. We in turn appreciate their loyalty so everyone is happy! Proact are very professional and efficient in the service they provide. Thank you very much and keep up the good work. SHARMI HARIA - STANMORE B.BAILEY & CO PROPERTY MANAGEMENT Thank you to your colleagues who have done excellent work all great. GRAHAM COLLINS - BARKING BARKING & DAGENHAM COUNCIL (BDCVS)

6 Our rates Service Carpentry/general building Standard Overtime Our rates are completely transparent and Drainage (external) highly competitive. We are one of the few Drainage (internal) companies in the UK to offer half hourly charging after the first hour, with no hidden extras such as parking, petrol or congestion charge. Electrical Gas (commercial) Gas (residential) Glazing Handyman The rate card prices shown are for our commercial account customers for a one off job, per half hour. Locksmith Standard working hours are 8am-5pm, and overtime rates are applicable between the hours of 6-8am and 5-9pm. Plumbing Roofing (free estimate) POA POA

7 GAS PLUMBING ELECTRICS APPLIANCES GLAZING DECORATING Boiler, central heating and gas repairs from emergencies to servicing and installation. We are experts on high-efficiency condensing, combi & conventional gas boilers, kitchen appliances; cookers and hobs. Quick, efficient plumbing and installation services. Home, kitchen and bathroom plumbing services, from maintenance & repair to full professional installations. Qualified, expert electricians are on-hand to safely repair domestic and commercial systems. From fault finding and repairs to new wiring and installation. Our engineers have years of experience with a range of domestic appliance manufacturers and carry spare parts to get you up and running as soon as possible. Proact provide two key glazing services; emergency glass repair and replacement window services. Both services are provided by qualified glaziers. From interior and exterior painting to plastering, tiling and glazing we can decorate your property and give it a new lease of life. LOCKS CARPENTRY HANDYMAN ROOFING ALARMS CCTV Need to change your locks? We provide a domestic locksmith service, door repairs, new doors and frame replacements. Skilled carpenters are on hand to tackle any domestic joinery task. Our skilled team can provide everything including bespoke construction. Real handymen are skilled across a range of trades. Our skilled craftsman are able to tackle all sorts of routine jobs. From diagnosis to repair of leaking roofs, we have the skills. Our work is guaranteed and covers all types of construction and materials. Compliant alarms that meet industry standards and reduce false alarms. We ll design, supply and install an intruder alarm system to suit your property. CCTV can work as a deterrent or increase safety in the event of a break in. We work independently to design the best CCTV system for your property.

8 Fortis House, 160 London Road, Barking IG11 8BB Hemel Hemstead High Wycombe Berks Bucks Slough London Staines Surrey Herts Hatfield Dorking Reigate Hertford Harlow Kent Colchester Essex Gravesend Chelmsford Southend Sevenoaks AREAS WE COVER All areas within the M25 Central London East London Greater London Middlesex Surrey Essex & Home counties Colchester High Wycombe Chelmsford Slough Southend Staines Harlow Dorking Hatfield Sevenoaks Hemel Hempstead Gravesend