Comments and Ratings JS McIntyre Roofing Contractor 85 East Main Street, Whitburn West Lothian, EH47 0RQ Tel:

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1 Comments and Ratings JS McIntyre Roofing Contractor 85 East Main Street, Whitburn West Lothian, EH47 0RQ Tel: NUMBER OF FEEDBACK FORMS RECEIVED: 12 AVERAGE SATISFACTION SCORE (OUT OF 10): 9.6 Feedback forms are completed by previous customers, rating their experience of dealing with JS McIntyre Roofing Contractor. The following table shows average customer satisfaction scores out of 10: Customer Satisfaction Average out of 10 (10 being best) Money How reasonable were the charges for the 9.3 undertaken? Work How satisfied were you with the quality of the job on completion? How professional, courteous and considerate was the trader? Did the trader leave your property in a clean and tidy condition? The following questions were also asked: Did the Trader... Yes No N/A Explain all the costs? (including labour, VAT, call out 83% 17% 0% charge, etc) Give an estimate or quotation at the start of the job? Keep you informed of any changes? (including costs, timeframe,etc) % 0% 0% 92% 0% 8% Give you a receipt or invoice at the end of the job? 100% 0% 0%

2 Question Yes Would you recommend this trader to a friend? 100% CUSTOMER COMMENTS Date received: 15 th September 2014 Total cost of : 600 Description of : Installation of new Dry Hip system with new ridges. Replacing broken tiles. Cleaning gutters. Comments: At last we have found a roofer we can trust! Great by very tidy tradesmen. Very polite and kept us fully informed turned up on time and let us know if there were any changes e.g. due to inclement weather. Highly recommend!! Customer Ratings (Out of 10) Date received: 9 th September 2014 Total cost of : 1680 Description of : 5 roof hip replacements with dry fix systems. Gutters cleaned. Comments: It was a relief to find a roofer we could trust. Customer Ratings (Out of 10) Date received: 22 nd April 2014 Total cost of : 3300 Description of : Complete new roof tiles, removal and disposal of old slates and rubbish any rubbish removed from the adjoining houses. Comments: First class job. All tradesmen very knowledgeable about every aspect of the job. This is the third time I have seen this firm s, all was done to a high standard.

3 Date received: 9 th January 2014 Total cost of : 140 Description of : Fixed a hole in the roof between the joists and the gable end, then cemented the area and finished it within 4 hours. Comments: Very good service, from asking about the to finishing the job. Work done within a reasonable time, and for a reasonable cost. Polite and efficient men. Customer Ratings (Out of 10) Date received: 30 th December 2013 Total cost of : Not provided. Description of : New gutters and fascias fitted and removed old ones. Comments: Excellent service and would not hesitate to have any done again. I would also recommend to anyone. Customer Ratings (Out of 10) Date received: 18 th December 2013 Total cost of : 340 Description of : Repair flat roof leakage. Replace ridge tiles perfect colour match. Replace broken tiles. Comments: Very impressed with the service, friendly staff, good job completed quickly due to leak. I would highly recommend this company.

4 Date received: 10 th December 2013 Total cost of : 2300 Description of : Replace felt roof on garage. Replace guttering around house. Comments: Satisfied with, will use again if required. Date received: 6 th December 2013 Total cost of : 750 Description of : Storm damage to ridging and slates. Comments: Came when he said he would (very important). Date received: 5 th December 2013 Total cost of : VAT Description of : Clean and repoint ridge tiles. Clean moss from roof and replace damaged tiles. Comments: Work started when agreed, completed within agreed timescale to an acceptable standard. Customer Ratings (Out of 10)

5 Date received: 26 th November 2013 Total cost of : Description of : Replacement of felt etc. to flat roof. Comments: Work commenced at agreed date and completed within stated programme. Site was then cleared and left in tidy condition. Cost was as per quotation. Customer Ratings (Out of 10) Date received: 26 th November 2013 Total cost of : 4000 Description of : New roof. Comments: Very obliging and answered all questions. Very happy with. Customer Ratings (Out of 10) Date received: 26 th November 2013 Total cost of : Not provided. Description of : 1st Renewal of roofs at rear of cottage. New insulation and ceilings. (2 nd job) New gutters and downpipes at front of cottage. (3 rd job) Renewal of shop roof (storm damage). (4 th job) New dry edging at sides of roof. Comments: Mr McIntyre has always been very fair on quotes for the needing done. Jobs done to a good standard. We need fair, honest trades people locally. I think Mr McIntyre is one of them. Customer Ratings (Out of 10)