Cisco SPA303 VoIP Phone (Sync Intercom)

JKL MNO 1 2 ABC 4 GHI 3 DEF 5 6 JKL MNO 7 8 9 PQRS TUV WXYZ 0 # * 1 2 3 ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PQRS TUV WXYZ 0 # * Both=1000M On = Link, NETGEAR 100M 10M Blink= ACT Power Factory Defaults 1 2 3 4 5 6 7 8 Both=1000M On = Link, NETGEAR 100M 10M Blink= ACT Power Factory Defaults 1 2 3 4 5 6 7 8 ProSafe GS116E 9 10 11 12 13 14 15 16 ProSafe GS116E 9 10 11 12 13 14 15 16 Cisco SPA303 VoIP Phone (Sync Intercom) 57-900179-000 Purpose This document will assist the user in connecting and configuring the Cisco SPA303 VoIP Phone to function as an intercom for the Sync Scoring System. Included Parts Cisco SPA303 VoIP Phone (P/N: 57-863755-000) Phone System Package Phone Base Phone Stand, Handset, Handset Cord Phone Power Adapter Ethernet Patch Cable Overview When a center is equipped with Sync Tablets, a SPA303 VoIP (Voice Over Internet Protocol) Phone is used to provide intercom capability. To provide this capability, the phone must be connected to the Sync network. Normally this is accomplished by using the phone s pass-thru feature and connecting the phone, in-line, between the network switch and a Sync computer. In situations where the phone is not conveniently located near a Sync computer, the phone can be connected directly to the network switch using an independent cable, without continuing to the Sync computer. The Phone/Intercom will require minor assembly, cable connection, and basic configuration before use. Refer to Figure 1. HANDSET 1 2 ABC 4 GHI (9) KEYPAD 5 3 DEF 6 7 8 9 PQRS TUV WXYZ 0 # * LED INDICATOR (3) LCD DISPLAY SPEED DIAL KEYS SOFT KEY BUTTONS (6) NAVIGATION BUTTON (7) SETUP BUTTON (8) VOLUME BUTTON (10) STAND (11) BASE HANDSET SYNC CLIENT OR SERVER COMPUTER SYNC CLIENT OR SERVER COMPUTER (12) PASS-THRU NETWORK CONNECTION (13) INDEPENDENT NETWORK CONNECTION ETHERNET SWITCH 57-501367-000 ETHERNET SWITCH 57-501367-000 Figure 1 HAnDSET LED Indicator (3) LCD DISPLAY Speed Dial KEYS SOFT KEY BUTTONS (6) NAVIGATION BUTTON (7) SETUP BUTTON (8) VOLUME BUTTON (9) KEYPAD (10) Phone Stand (11) phone base (12) Pass-thru network (13) Independent Network connection connection Brunswick Bowling Products. 2016. All rights reserved. February, 2016 57-900179-000 1

Assembly and Cable Connections 1. Unbox and attach the Phone Stand to the Phone Base. Refer to Figure 2. 2. Plug the short end of the Handset Cord into the Handset (3) and the long end into the Handset Cord Port (6) located on the back of the Phone Base. Refer to Figure 2. 3. Route the Handset Cord through the Handset Cord Slot. Refer to Figure 2. (3) HANDSET BASE STAND HANDSET CORD BASE 5V DC HANDSET CORD SLOT PC SW HANDSET CORD HAC (6) HANDSET CORD PORT Figure 2 Phone Stand BASE (3) HEADSET HEADSET CORD HAnDSET CORD Slot (6) HAnDSET CORD PORT (7) POWER PORT (8) POWER CORD 2

Power Factory Defaults Power Factory Defaults Both=1000M 100M 10M Both=1000M 100M 10M On = Link, Blink= ACT On = Link, Blink= ACT NOTE: If using the network pass-thru feature of the phone, take special note of the Ethernet port currently used by the Sync computer to connect to the scoring (Sync) network prior to disconnecting the cable in step 4,. Make sure to use the exact same port when connecting the phone. Since some desk computers have more than one Ethernet port, it is very important to use the same port. 4. Connect the phone to the Sync Network. Method 1 (Pass-Thru): Disconnect the Ethernet cable from the Sync computer and connect it to the SW port (3) on the Phone Base. Using the Ethernet cable included with the intercom (7), connect one end to the PC port on the Phone Base. Connect the other end to the original Ethernet port on the Sync computer. Refer to Figure 3. Method 2 (Independent): Connect the existing Ethernet cable, originating from the Sync system ethernet switch, to the SW port (3) on the Phone Base. Refer to Figure 3. 5. Plug in the AC adaptor of the Power Cord (10) to an appropriate power outlet and insert the other end of the Power Cord (10) into the Power Port (9) on the Phone Base. Refer to Figure 3. NOTE: Please allow 1-3 minutes for the phone to fully startup/reboot. (8) METHOD 1 (PASS-THRU) (9) POWER PORT BASE PC PORT (7) ETHERNET CABLE INCLUDED WITH INTERCOM SYNC CLIENT OR SERVER COMPUTER (10) POWER CORD 5V DC PC SW (3) SW PORT NETGEAR ETHERNET SWITCH 57-501367-000 ProSafe GS116E 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 HAC (6) EXISTING ETHERNET CABLE 57-863583-xxx (9) METHOD 2 (INDEPENDENT) BASE (6) EXISTING ETHERNET CABLE 57-863583-xxx SYNC CLIENT OR SERVER COMPUTER (9) POWER PORT (10) POWER CORD 5V DC PC SW (3) SW PORT (6) EXISTING ETHERNET CABLE 57-863583-xxx NETGEAR ETHERNET SWITCH 57-501367-000 ProSafe GS116E 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 HAC Figure 3 Phone Base PC PORT (3) SW PORT SYNC CLIENT or SERVER Ethernet SWITCH (6) Existing ETHERNET CABLE computer (57-501367-000) (57-863583-xxx) (7) Ethernet Cable Included (8) method 1 (Pass-Thru) (9) Method 2 (Independent) with Intercom 3

JKL MNO Configuration and Setup 1. The IP (internet protocol) address of the phone will be required to continue the setup procedure. Use the following steps to obtain the address assigned to the phone. Refer to Figure 4. A. Press the Setup Button. B. Press the Navigation Button Down Arrow until the selection 9 Network (3) is highlighted C. Use the left Softkey to select the highlighted selection. D. The Current IP will display on the screen. E. Note this IP address number for the next step. (3) SELECTION 9 - NETWORK 1 2 ABC 4 GHI 5 3 DEF 6 7 8 9 PQRS TUV WXYZ 0 # * SETUP BUTTON SOFTKEY (SELECT) 9 Network 10 Product Info 11 Status 12 Reboot select cancel 3 DEF NAVIGATION BUTTON DOWN ARROW 6 MNO 9 WXYZ # 1 WANConnection Type 2 Current IP 192.168.100.62 save edit cancel CURRENT IP ADDRESS Figure 4 SETUP BUTTON NAVIGATION BUTTON (DOWN ARROW) (3) SELECTION 9 - NETWORK FIRST SOFTKEY (SELECT) CURRENT IP ADDRESS 4

2. On the desk computer, open the web browser Internet Explorer 3. In the URL bar, type the IP address found on the phone in step 1. At the end of the address type add /admin/basic. EXAMPLE: Using IP Address as found in step 1: 192.168.100.62/admin/basic Press Enter to connect to a web page in the phone. No login is required. Refer to Figure 5. ENTER IP ADDRESS + ADDED TEXT IN URL BAR WEB BROWSER 192.168.100.62/admin/b Figure 5 WEB BROWSER ENTER IP ADDRESS + Added TEXT IN URL BAR 4. Once the Cisco SPA303 Configuration Utility loads, Click on the EXT 1 Tab. Refer to Figure 6. Figure 6 5. Set the following parameters found under the EXT 1 tab: A. Proxy and Registration Section (Refer to Figure 7): 1) Set the Proxy to the IP Address of the server The IP Address for the server will be the same first 3 sets of numbers as the phone s IP Address as identified in step 1, followed by.1 Example of Server IP using the address found in step 1 of this procedure: 192.168.100.62 >>>> 192.168.100.1 2) Change the Register Expires Value Value: 60 Figure 7 5

B. Subscriber Information Section (Refer to Figure 8): 1) Set the Display name. Choose and input a display name for the handset. All the other handsets on the network will use this name to identify the handset. Example Headset Name: Desk1 2) Enter Password: brunswick NOTE: The password is case sensitive, be sure to input the password with all lower case letters. 3) Set the Auth ID - The Auth ID is the extension for the headset. It should be set to the 2000 range. If this is the first headset, set it to 2001. If it is the second, set it to 2002 and so on. 4) Set the User ID - This value should be the same as the Auth ID setting. Figure 8 NOTE: The Extension Information for the intercom system is as follows: Lanes are in the 1000 range. Example: Lane #1 is 1001, Lane #10 is 1010. Handsets are in the 2000 range. Example: Handset #1 is 2001, Handset #2 is 2002. 6. Click on the Phone tab. Refer to Figure 9. Figure 9 6

7. Set the following parameters found under the Phone tab1 tab: A. Audio Input Gain (db) Section (Refer to Figure 10): 1) Set the Handset Input Gain to 6 2) Set the Speakerphone Input Gain to 6 3) Set the Handset Additional Input Gain to 3. Figure 10 8. Submit All Changes (Refer to Figure 11): A. Click Submit All Changes at the bottom on the page. B. Close the Internet Explorer web browser when finished. Figure 11 NOTE: If all three Speed Dial keys on the intercom base unit are not lit green and/or there is no dial tone, the intercom setup has failed. Repeat the setup from the beginning and verify all cable connections and configuration settings. 9. Open Sync Office. Sign in with a user with Administrator credentials. Refer to Figure 12. A. Click the Lanes Tab, then click Experience Settings. Figure 12 7

10. Enable the intercom for the Experience Settings. Refer to Figure 13 and Figure 14. A. Select an Experience Setting and click the edit button. B. Select the check mark next to Allow Intercom to enable the intercom for that specific Experience Setting. C. Repeat for all listed Experience Settings that require the intercom to be available. Figure 13 Figure 14 8

11. Reboot all tablets. Refer to Figures 15-18. A. Open the Desk application. B. Select all lanes and click the More button. C. Click Display Power under the Settings section. D. Uncheck the Display Controller and Check Tablet. E. Click the Reboot button and OK to begin the reboot process. Figure 15 Figure 16 Figure 17 Figure 18 9

Test and Verify 1. Verify the intercom system is functioning properly by placing a test call to a lane. NOTE: If all three Speed Dial keys on the intercom base unit are not lit green and/or there is no dial tone, the intercom setup has failed. Repeat the setup from the beginning and verify all cable connections and configuration settings. A. Pick up the Headset and press 1 with the 3 digit lane number followed by #. For example, to call lane 1 dial: 1001#. Troubleshooting 1. Verify intercom is enabled for the experience setting in use. See Page 7-8: Enable the intercom for the Experience Settings, Steps 9-10. 2. Verify these settings: Applies to both the Sync Client and Sync Server: Verify that the IP Address is correctly entered in the configuration utility. See Page 6 Configuration and Setup - Step 5 A. Verify that the subscriber information password is correct. The password is brunswick in all lowercase letters. See Page 6 Configuration and Setup - Step 5 B. Using the Cisco SPA303 Configuration Utility, make sure the Register Expires setting is set to 60. This setting is located under the EXT #1 tab - Proxy & Registration. Make sure to verify the setting ONLY for the EXT #1 tab. Make sure that the VoIP handset SIP Port is not blocked by a firewall or managed switch. Check all primary, 3rd party applications and other software. The default port is 5060. Applies to Sync Server only: Verify that the YATE Console is running in Windows: Open the Windows Task Manager by right clicking on the Task Bar and left clicking Start Task Manager. Click the Processes Tab. Look for YATE or Yet Another Telephony Engine. If the program is not listed or started, restart the Sync client or server currently being set up for the intercom. 3. In rare circumstances, if the test call fails, reboot all tablets by power cycling each one at the power supply located on the curtain wall. Simply unplug the power cable, wait 15-30 seconds, and plug the power cable back into the power supply. After reboot, perform another test call. 10