Companies Credentials Some of Our Projects: Il Siciliano Italian Restaurant (Beirut Lebanon) Re-positioning the outlets ( Restaurant Lounge Bar Multipurpose room) Marketing department restructuring Telemarketing campaign and market intelligence Maki Restaurant Japanese Restaurant ( Beirut Kuwait and Bahrein) Pre-opening Service Training in Beirut that became the Standard for all outlets) Jahel Al Jazeera Resort ( Dead Sea Jordan) 200romms 3 restaurants Fill health Club and SPA) Strategic Consultancy Acting as owner representative in all hospitality related issues Operator Search for the property Concept definition, core and satellite products Medi Resto Multi concepts ( Lebanon ) Market intelligence on Lebanese restaurants in Beirut Strategic Assistance for the brands ( La Posta La Posta Gourmet Lebnenyet and Fleur de Lys )
Focus on delivery and catering providers Service on-job Trainings Amman Restaurant ( Jordan) Market intelligence and market research for a 2 floor concept in Amman residential area Financial projection Concept definition and space allocation Forest Resort (Lebanon) 250 rooms in chalets style Club component with Weddings halls Restaurants and entertainment Market intelligence Feasibility Study Competition Analysis Financial projections INK restaurant (Beirut Lebanon) Pre-opening Assistance Strategic Consultancy Feasibility Study and Financial Projections Manuals development Operational and Administrative Set-up FF&E and SOE identification Management Assistance Coral Beach Hotel and Resort (Beirut, Lebanon) Management Assistance Owner s Consultant for setting up policies and procedures Restructuring the team and Strategic Assistance Ramada Hotels ( Beirut Lebanon & Fez Morocco) Assist Owners in acquisition, renovation and Operation of both hotels Positioned both hotels to become reach leadership in the 4star market in each country
Al Corniche Club (Kuwait) Positioned the health Club and SPA to become the leader in Kuwait AMAIA Furnished Apartments (Kuwait) Defined, Developed the concept plus branding Provided the FF&E Established the operating system Made of this successful 40 apartments a brand to be franchised Al Amani hotel project (Beirut - Lebanon) 120 rooms, 4 star hotel, 2 restaurants and meeting rooms Pre-opening Technical Assistance Concept Identification and Branding Concept Development and Set-up Luxury Boutique Hotel (Beirut, Lebanon) Boutique hotel to be developed, similar to Albergo with 60 rooms Market Intelligence and Feasibility Study Financial projection Concept Identification (core and satellite product/services) Sushi KO Japanese Restaurants (Lebanon) 5 outlets in Lebanon and 2 in Romania Standard Operating Manuals development for Outlets and Delivery Strategic Development and Corporate Set-up Central Kitchen Opening and Set-up Human resources department Restructuring Lord of the Wings Restaurants (Lebanon) 3 outlets in Lebanon Manuals Development o Operational o Administrative o Franchising Marketing applications development
Ministry of Tourism Minister s counselor - Master Planning 2 years Assisted in the development of the Master plan for the Ministry of Tourism and Strategic Development; were granted an Award for Participation Babel Restaurant ( Lebanon) Assigned to Babel 450 seats in Dbayeh then became the Consultant for the group including Ksar Twin Box Standard Operating Manuals Development Strategic Development Human Resources department Set-up The Palms Hotel, Spa and Resort Aleppo, Syria 80 rooms and villas development in Aleppo next to ICARDA Pre-opening Assistance Full Technical Assistance o Corporate Identity and Development o FF&E identification and set-up o SOE identification and Set-up o Pre-opening Sales and Marketing Assistance o Top Management Identification o Food and Beverage Outlets Concept Identification o Property Management System identification and implementation Side Activities: Provided Mystery Shopping Program to: La Posta Restaurants Medi Resto Group GHIA Holding Restaurants Let s Burger Shogun Provided Training Programs to: Shogun Ramada Down Town Hotel La Posta Le Royal Hote
Our Training Topics: 1. Best Practices in Sales and After Sales follow-up 2. Guest services and customer satisfaction in a world of competition 3. Job interview Skills 4. Communication Skills 5. Presentation Skills 6. Best Practices in Human Resources Management 7. Total Quality management and its implementation process/iso overview 8. Strategic Management and Strategic Thinking 9. Best Practices in Front Office and Guest Relations