HP Operations Orchestration: A Maestro in your Data Center October 18, 2013

HP Operations Orchestration: A Maestro in your Data Center October 18, 2013

Brought to you by Vivit Chapter India: New Delhi Led by: Naveen Chhabra www.vivit-worldwide.org

Hosted & Presented by Naveen Chhabra Cloud Solutions Architect HP Software Manish Balooja Director Cloud & Automation HP Software

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Are you ready for this? The Digital Universe in 2020: Big Data, Bigger Digital Shadows, and Biggest Growth in the Far East, IDC research sponsored by EMC Corp., December 2012. 2012 Internet Trends (Update), Meeker, Mary, and Wu, Liang, Kleiner Perkins Caufield Byers, May 2012. 2013 Future of Cloud Computing survey, North Bridge Venture Partners with GigaOM Research, June 19, 2013.

Cost It all adds up to... Complexity of the infrastructure Cost of operations Complexity

More Complexity: IT Silos Siloed operations management is time consuming and is error prone IT consumers and users Mobile Dev Test Enterprise user Partner user LOB user Many silos of IT teams and infrastructure IT teams and administrators App Security Server Network Storage Database QA Release Many manual handoffs Infrastructure, platforms, services Physical/Virtual servers Public/Managed services Storage Network Platforms, databases, middleware Too many point tools and GUIs to interact with

The increasing cost dimension Spent on IT Management IT management as %age of datacenter IT operations costs Source: Automation and Orchestration for Effective Datacenter Operations, IDC technology spotlight sponsored by HP, June 2013.

Simplify with Orchestration 1 Automate tasks 2 Orchestrate processes Eliminate manual handoffs Reduce errors Improve staff efficiency Bridge silos Reduce number of tools IT consumers and users IT teams and administrators App Security Server Network Infrastructure, platforms, services Mobile Dev Test Enterprise user Partner user LOB user Physical/Virtual servers Storage Public/Managed services Database Storage QA Network Release Platforms, databases, middleware IT Process Automation & orchestration

What is Orchestration? Orchestration is the coordination of the proper sequence of steps of processes based on best practices so automated IT operations and tasks are completed in the right order and with the desired outcome.

The HP Solution HP OO is a general ITPA tool, and its use cases are broad reaching from monitoring tools, service desk tools, virtualization and cloud management. Recent enhancements include RESTful APIs for scaling and clustering, and an online community for sharing workflows. HP OO has broad adoption and continues to show up on our client shortlists. Gartner: Know the IT Process Automation Vendor Landscape to Shortlist the Best Vendors for Your Organization August 2013

HP Leads the market Star performer Gartner Uses of IT Process Automation Tools: The Changing Vendor Landscape January 2012 Data Center Conference survey placed HP Operations Orchestration as the leading vendor chosen for ITPA. InformationWeek: Report on IT Process Automation, October 2011 InformationWeek: Bending the 80/20 Barrier: IT Automat ion Is Just the Star t, April 2011

Orchestration Use Cases

Self healing remediation CHALLENGES Cannot keep up with 1000s of incidents/month to resolve Long Mean Time to find somebody and fix - Many IT silos and tools High cost - dependency on senior experts to remediate Automate closed loop incident processing and remediation 1. Capture incident 2. Triage events SOLUTION 3. Annotate tickets 4. Orchestrate flows Products HP Operations Orchestration HP Operations Manager, HP SiteScope HP IT Service Manager & non-hp ITSM VALUE Save $100K/week by reducing high severity alerts by 50-90% Eliminate manual clicks and repair or recover in seconds Reclaim 1000s of hours of Level 2/3 expert s productivity NSRI Mean-Time-to-Repair reduced from 2-3 hours to seconds. Investment Bank 65% of alerts automatically remediated with $5M annual savings

Typical incident management without orchestration 68,000 raw events collected daily Delays Tier 1 Operations No fix Escalate and manual handoff 1. Correlation 2. De-duplication 3. Prioritization Manual Operations Tier 2 Administration No fix Escalate and manual handoff Actionable events Multiple GUIs Infrastructure Applications 5000 Events

Typical incident management with HP Orchestration 68,000 raw events collected daily Repair in seconds Automatic-actions to fix common problems 1. Correlation 2. De-duplication Automate advanced troubleshooting 3. Prioritization Corrective actions using complex workflows 5000 Events Actionable events Physical/Virtual servers Public/Managed services Storage Network Platforms, databases, middleware Complete audit trail Reports and ROI metrics Enriched Incident records

Agility with IT service request fulfillment CHALLENGES High volume of low priority service requests SOLUTION Orchestrate and fulfill IT requests from the business VALUE Highly scalable with automation of repetitive requests Many manual steps and handoffs cause delays and errors High cost - dependency on experts for repetitive tasks 1. Capture requests 2. Identify process 3. Annotate tickets 4. Orchestrat e flows Products HP Operations Orchestration HP IT Service Manager & non-hp ITSM HP Cloud Service Automation Consistent service experience in minutes instead of hours and days More than 75% efficiency by reclaiming1000s of hours IAG Insurance 100+ man hours reclaimed per month across 5 simple scenarios US Retailer 4 hours of training costs and time saved per employee

Typical Service Request without Orchestration Delay between hrs to days for every manual hand-off Create SharePoint Add user Add DNS manual handoff manual handoff Add to domain Add backup Manual Operations Manual Operations Manual Operations

Typical Service Request with HP Operations Orchestration Service requests fulfilled at the click of a button Create SharePoint Add user Add DNS Add to domain Add backup Automatic-actions to implement change E2E service requests using workflows Re-usable automation and flows Physical/Virtual servers Public/Managed services Storage Network Platforms, databases, middleware Complete audit trail Reports and ROI metrics Knowledge captured in process automations

How did our customers do it?

Transforming the IT model Problem IAG spent over $100K in 12 months with an external vendor using a tactical automation method. The automation ideas continued to grow however the budget didn t, it was clear this approach wasn t sustainable. 22

Improving IT staff efficiency HP OO has enabled our staff to focus their time and effort on more complex tasks instead of repetitive, mundane tasks increasing their job satisfaction. George Cassar, Sr. Automation Specialist, Insurance Australia Group Ltd. $264,040 monthly cost avoidance with automation Decreased from 3 days to 15 minutes the Software Deployment Lifecycle Security Patch Management and Application Health Checks completely automated requiring no manual intervention Transformed the IT model with HP Automation and Orchestration HP Operations Orchestration 23

Increase the quality of IT service delivery Problem HCA was challenged with providing its customers with the ability to provision services at will

Automation improves service deployment We were able to reduce our service deployment time using HP OO. This was a tremendous success from our customers perspective Jim Beard, IT Professional, HCA Inc. Reduced service deployment time from 53 days down to 90 minutes Reduced by > 75% the time it takes to execute tasks/processes Realized a ROI within <3 months Transformed Service Delivery with Automation and Orchestration HP Operations Orchestration

The HP advantage

HP Operations Orchestration Industry leading IT run-book and process automation solution Time to value 500O+ operations out of box Easy to use 3-5x easier than any competitor Heterogeneous 80+ HP and non- HP integrations Incident Mgmt & Service fulfillment Application Deployment OO Disaster Recovery SAP Orchestration $250K+ return in first 3 months 15,000+ flows run concurrently 75% efficiency gains in run book execution Insurance Provider 13,000 man hours reclaimed quarter across provisioning, request fulfillment and maintenance tasks Tata Consulting Services 1M savings for Incident remediation and service provisioning with 200% efficiency gains

Orchestrate IT tasks and processes Time to value $250K+ return in first 3 months >75% reduced time to execute tasks and processes after implementation HP Advantage 75% efficiency gains in run book execution Easy to use 3-5x easier than any competitor Scalable. Content Rich. Easy to use. Leader.

See it in action and Get started now! Get more info on the Web www.hp.com/go/itautomation Get hands on experience HP Operations Orchestration Trial (30 days) Develop and deploy flows in hours www.hp.com/go/oo Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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