Corporate Training Schedule

Corporate Training Schedule (Jul Dec 2013) TÜV SÜD PSB Learning Pte Ltd

ABOUT US A commitment to empower talent As the leading premier institute in Singapore and the region, TÜV SÜD PSB Learning is renowned for its holistic approach towards developing strong capabilities and competencies in people through its array of training and consulting solutions. Our clients thrive on our bestinclass employee development support assuring that they nurture the right talent for business excellence. Our combination of rich curriculum, wellfounded training methodologies, excellent teaching tools and best consultancy expertise gained from over forty years of experience takes corporate and personal improvement to new heights. With the widest range of wellstructured and tailormade training programmes that have received global recognition for their effectiveness, flexibility and customisable options, our solutions have helped organisations achieve excellence. Ultimately, our consultancy services; public and incompany programmes; seminars and job placement services; international study tours and signature teambuilding events help transform our clients organisations, enabling them to achieve business excellence through their people. As an integral part of TÜV SÜD s global training and consulting division, TÜV SÜD PSB Learning draws upon an invaluable pool of experts from all over the world. TÜV SÜD is the world s key provider of Certification, Testing, Consulting and Training services with operations in more than 600 locations globally. Backed by more than 16,000 expert staff, we are world renowned for our technical safety, practical expertise and expert knowledge. Our credentials speak for themselves: WDAappointed National CET Centre for Employability Skills (ES) WSQ and Service Excellence WSQ 250 proprietary programmes and growing More than 300 inhouse and associate trainers and experts Worldwide partner network within and outside of TÜV SÜD Over 40,000 participants trained annually

1Corporate Excellence Employability Skills (ES) WSQ Personal Management and Development Skills (PMD) Analytical, Conceptual and Evaluative Skills (ACE) Interpersonal Skills (IP) Communication Successful Selling Self Management Innovation and Creativity Fast Forward Multimedia and IT Employability Skills (ES) WSQ Information and Communication Technologies (ICT) Microsoft Office Service Excellence 10 CONTENTS General Management and Strategy Finance Human Resource and Training OnTheJob Training Leadership Business Excellence Niche Standards and Singapore Quality Award (SQA) People Developer Standard (PDS) Project Management People Excellence 3 Customer Service Training Service Excellence WSQ Operations Level Service Excellence WSQ Supervisory Level Service Excellence WSQ Managerial Level Productivity and Quality ISO 9001:2008 Quality Management Systems 12 Medical Devices Management Systems PSB Certified Six Sigma Tools and Methodologies to Improve Quality and Enhance Productivity Employability Skills (ES) WSQ Analytical, Conceptual and Evaluative Skills (ACE) Environment, Health and Safety 17 Medical Devices Management Information Technology Management Systems Climate Change Electromagnetic Compatibility Automotive Chemical Safety Electrical Information Technology Management Systems Social Accountability Business Continuity Management SS 577:2012 Water Efficiency Management System ISO 50001:2011 Energy Management System ISO 14001:2004 Management System Occupational Health and Safety bizsafe Workshop for CEO/Top Management (bizsafe Level 1) WSQ Generic Manufacturing Skills Employability Skills (ES) WSQ Job Safety Skills (JS) Food Safety Integrated Quality, Environmental, Occupational Health and Safety Technical Skills and Knowledge 20

corporate excellence Enhance your operational skills in general and divisional management scopes such as sales, finance, human resource, IT and multimedia among others. Covering training modules in leadership and project management, innovation and onjob applications, structured programmes in this suite help participants develop common goals and a concise framework for better work communications and performance. SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 General Management and Strategy Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg Negotiation Strategy and Tactics (14 hrs) $727.60 10 11 5 6 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Finance Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg Finance for NonFinance Managers (14 hrs) $529.65 15 16 15 16 16 17 17 18 21 22 14 15 18 19 16 17 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Human Resource and Training Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg Conducting Behaviour Based Interviews (BBI) (14 hrs) $492.20 22 23 28 29 Conducting Effective Training Needs Analysis (TNA) (21 hrs) $615.25 26 28 11 13 A Constructive Approach to Total Company Training Plan (TCTP) (14 hrs) $481.50 24 25 17 18 Measuring the Effectiveness of Training and Development (14 hrs) $481.50 25 26 2 3 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 OnTheJob Training Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg OnTheJob Training Instructor Course (12 hrs) $513.60 $24.00 3, 10 & 17 11, 18 & 25 11, 18 & 25 OnTheJob Training Manager Course (8 hrs) $321.00 $16.00 14 4 01

corporate excellence SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Leadership Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg Effective Supervisory Management Skills (14 hrs) $535.00 25 26 1 2 26 27 24 25 7 8 Building High Performance Teams (14 hrs) $535.00 $28.00 4 5 26 27 Certificate in Section Leader (English) (21 hrs) $428.00 $42.00 23 25 (Exam: 15 Aug) 6 29 (Every Tue & Thu) (Exam: 12 Sep) 18 20 (Exam: 4 Oct) 2 23 (Every Wed & Fri) (Exam: 6 Nov) 27 29 (Exam: 13 Dec) Certificate in Section Leader (Mandarin) (21 hrs) 22 24 7 30 17 19 1 24 26 28 $428.00 $42.00 (Exam: 15 Aug) (Every Wed & Fri) (Exam: 4 Oct) (Every Tue & Thu) (Exam: 13 Dec) (Exam: 12 Sep) (Exam: 6 Nov) Coaching for Peak Performance (14 hrs) $535.00 15 16 12 13 Managing People Effectively Core Skills for New People Managers (14 hrs) $535.00 25 26 23 24 25 26 Performance Appraisal Doing It Right! (14 hrs) $535.00 15 16 21 22 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Business Excellence Niche Standards and SQA Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg Meeting the Standards of the Singapore Quality Award (SQA) (7 hrs) $406.60 14 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 People Developer Standard (PDS) Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg People Developer Assessor Course (14 hrs) $535.00 19 20 21 22 11 12 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Project Management Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg Fundamentals of Project Management (7 hrs) $406.60 10 8 Project Management: Tools, Principles, Practices (21 hrs) $1,284.00 17 19 9 11 02

people excellence Designed to bring out the true potential and capabilities of each employee, our People Excellence programmes create a framework that equips all ranks of staff with the competencies necessary for effective decision making, problem solving, communication and team building. Look forward to honing crucial management skills that enhance your work performance and job motivation for potential career progression. Nett Fee after WDA Funding Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Employability Skills (ES) WSQ Contact person: Gifford Yap +65 6885 1593 gifford.yap@tuvsudpsb.sg Personal Management and Development Skills (PMD) (Operations level) WSQ Develop Personal Effectiveness at Operations Level (16 hrs) WSQ Maintain Personal Presentation and Employability at Operations Level (16 hrs) $23.54 15 16 19 20 26 27 28 29 11 12 9 10 $23.54 5 6 7 8 2 3 WSQ Apply Emotional Competence to Manage Self at the Workplace (16 hrs) $23.54 8 9 9 10 7 8 WSQ Adapt to Change (16 hrs) $23.54 10 11 26 27 12 13 10 11 21 22 4 5 Personal Management and Development Skills (PMD) (Supervisory level) WSQ Develop Personal Effectiveness at Supervisory Level (16 hrs) WSQ Maintain Personal Presentation and Employability at Supervisory Level (16 hrs) $23.54 25 26 12 13 19 20 9 10 6 7 5 6 $23.54 15 16 21 22 19 20 WSQ Apply Emotional Competence to Manage Self and Team (16 hrs) $23.54 8 9 26 27 14 15 WSQ Foster Team Adaptability (16 hrs) $23.54 11 12 19 20 7 8 18 19 Personal Management and Development Skills (PMD) (Managerial level) WSQ Develop Personal Effectiveness at Managerial Level (16 hrs) WSQ Develop Professional Image and Competence to Achieve Personal Career Goals (16 hrs) WSQ Apply Emotional Competence to Manage Self and Others in a Business Context (16 hrs) $70.62 17 18 18 19 $70.62 15 16 20 21 $70.62 9 10 17 18 WSQ Contribute Towards a Learning Organisation (16 hrs) $70.62 18 19 7 8 03

people excellence Nett Fee after WDA Funding Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Employability Skills (ES) WSQ Contact person: Gifford Yap +65 6885 1593 gifford.yap@tuvsudpsb.sg Analytical, Conceptual and Evaluative Skills (ACE) (Operations level) WSQ Demonstrate Initiative and Enterprising Behaviours (15.5 hrs) $23.54 1 2 11 12 18 19 19 20 WSQ Solve Problems and Make Decisions at Operations Level (16 hrs) $23.54 9 10 4 5 14 15 Analytical, Conceptual and Evaluative Skills (ACE) (Supervisory level) WSQ Foster Initiative and Enterprise in a Team (16 hrs) $23.54 20 21 18 19 WSQ Solve Problems and Make Decisions at Supervisory Level (16 hrs) $23.54 18 19 15 16 10 11 9 10 14 15 19 20 Analytical, Conceptual and Evaluative Skills (ACE) (Managerial level) WSQ Support Establishment of a Framework for Initiative and Enterprise (16 hrs) WSQ Solve Problems and Make Decisions at Managerial Level (16 hrs) $70.62 20 21 12 13 $70.62 18 19 14 15 25 26 22 23 7 8 12 13 WSQ Apply Systems Thinking in Problem Solving and Decision Making (16 hrs) $70.62 19 20 2 3 Nett Fee after WDA Funding Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Employability Skills (ES) WSQ Contact person: Gifford Yap +65 6885 1593 gifford.yap@tuvsudpsb.sg Interpersonal Skills (Operations level) WSQ Communicate and Relate Effectively at the Workplace (16 hrs) $23.54 24 25 14 15 10 11 10 11 7 8 11 12 WSQ Work in a Team (16 hrs) $23.54 25 26 Interpersonal Skills (Supervisory level) WSQ Facilitate Effective Communication and Engagement at the Workplace (16 hrs) WSQ Facilitate Effective Work Teams (16 hrs) $23.54 11 12 9 10 17 18 20 21 $23.54 5 6 Interpersonal Skills (Managerial level) WSQ Lead Workplace Communication and Engagement (16 hrs) $70.62 19 20 21 22 WSQ Develop a Work Team (16 hrs) $70.62 19 20 12 13 WSQ Manage Cross Functional and Culturally Diverse Teams (16 hrs) $70.62 22 23 9 10 04

people excellence SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Communication Contact person: Gifford Yap +65 6885 1593 gifford.yap@tuvsudpsb.sg Delivering Powerful and Persuasive Presentations (14 hrs) $535.00 $28.00 1 2 5 6 26 27 Interpersonal Communication Connecting Effectively (14 hrs) $535.00 4 5 24 25 Effective Business Writing Skills (14 hrs) $535.00 $28.00 22 23 9 10 14 15 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Successful Selling Contact person: Gifford Yap +65 6885 1593 gifford.yap@tuvsudpsb.sg Effective Sales Communication and Presentation Skills (14 hrs) $535.00 1 2 7 8 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Self Management Contact person: Gifford Yap +65 6885 1593 gifford.yap@tuvsudpsb.sg Stretch Your Time How to Get More Done in Less Time (7 hrs) Workplace Improvement Using Tony Buzan s Mind Mapping Techniques (14 hrs) $406.60 $535.00 12 4 15 16 21 22 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Innovation and Creativity Contact person: Gifford Yap +65 6885 1593 gifford.yap@tuvsudpsb.sg Creative Sparks! (14 hrs) $535.00 1 2 5 6 18 19 Spinovator Magic Kit^ (Magic + Toolkit) (16 hrs) $428.00 28 29 28 29 Innovation Activist^ (14 hrs) $535.00 16 17 9 10 30 31 ^ Up to 50% funding from e2i. Please contact us to check on the funding availability or refer to the Funding Options (pg 24 25). SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Fast Forward Contact person: Gifford Yap +65 6885 1593 gifford.yap@tuvsudpsb.sg Easy English (60 hrs) $535.00 3 Jul 4 Sep 7 Oct 9 Dec (Wed) (Mon) Working English (60 hrs) $535.00 5 Sep 24 Oct (Thu) 05

people excellence Nett Fee after WDA Funding Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Multimedia and IT Contact person: Violet Oh +65 6885 1584 violet.oh@tuvsudpsb.sg Employability Skills (ES) WSQ Information and Communication Technologies (ICT) (Operations level) ES WSQ Demonstrate Understanding of Concepts of IT Security (16 hrs) (ICDL Certification Module: IT Security) $23.54 15 16 29 30 5 6 ES WSQ Perform Image Editing Functions (Adobe Photoshop 24 hrs) (ICDL Certification Module: Image Editing) $395.90 $39.59 15 17 2 4 13 15 ES WSQ Perform Web Editing Functions (Adobe Dreamweaver 24 hrs) (ICDL Certification Module: Web Editing) $395.90 $39.59 28 30 7 9 16 18 ES WSQ Perform Project Planning Functions (Open Project 16 hrs) (ICDL Certification Module: Project Planning) $23.54 23 24 10 11 21 22 WSQ Demonstrate Understanding of Concepts of Information and Communication Technology (16 hrs) $23.54 1 2 16 17 19 20 WSQ Use a Computer and Manage Files (16 hrs) $23.54 2 3 2 3 5 6 WSQ Perform Web Browsing and Communication (16 hrs) $23.54 4 5 26 27 1 2 26 27 WSQ Perform Word Processing Functions (24 hrs) $395.90 $39.59 17 19 14 16 11 13 9 11 13 15 2 4 WSQ Perform Spreadsheet Functions (24 hrs) $395.90 $39.59 10 12 12 14 16 18 2 4 6 8 11 13 WSQ Perform Database Functions (24 hrs) $395.90 $39.59 15 17 5 7 2 4 29 31 13 15 18 20 WSQ Perform Presentation Functions (24 hrs) $395.90 $39.59 22 24 28 30 9 11 7 9 20 22 16 18 Information and Communication Technologies (ICT) (Supervisory level) WSQ Perform Advanced Word Processing Functions (24 hrs) $395.90 $39.59 22 24 21 23 23 25 16 18 25 27 16 18 WSQ Perform Advanced Spreadsheet Functions (24 hrs) $395.90 $39.59 29 31 28 30 16 18 23 25 18 20 18 20 WSQ Perform Advanced Database Functions (24 hrs) $395.90 $39.59 16 18 9 11 27 29 WSQ Perform Advanced Presentation Functions (24 hrs) $395.90 $39.59 23 25 18 20 6 8 Information and Communication Technologies (ICT) (Managerial level) WSQ Use ICT for Knowledge (16 hrs) $70.62 22 23 3 4 5 6 WSQ Apply Workplace ICT (16 hrs) $70.62 4 5 5 6 5 6 16 17 06

people excellence International Computer Driving Licence (ICDL) Exam Fees 1 Note: Participants are required to pass the International Computer Driving License (ICDL) examination to enjoy the CET funding. Operations Level One Time Registration Fee: $16.05 Exam Fee: $5.35 Supervisory Level Registration Fee: $32.10 Exam Fee: $21.40 Managerial Level No exams required 1 all fees stated are inclusive of 7% GST, are applicable for one sitting of examination only and based on per course/per person. For reexam, registration fee is waived but exam fee applies. SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Microsoft Office (2 days compact courses) Contact person: Violet Oh +65 6885 1584 violet.oh@tuvsudpsb.sg Microsoft Word MS Word 2007 (Level 1 Fundamentals) (14 hrs) $294.25 $28.00 1 2 3 4 7 8 MS Word 2007 (Level 2 Advanced) (14 hrs) Microsoft Excel MS Excel 2007 (Level 1 Fundamentals) (14 hrs) $294.25 $294.25 $28.00 6 7 26 27 19 20 $28.00 2 3 10 11 5 6 MS Excel 2007 (Level 2 Advanced) (14 hrs) $294.25 $28.00 16 17 5 6 29 30 12 13 24 25 17 18 29 30 19 20 17 18 Microsoft PowerPoint MS PowerPoint 2007 (Level 1 Fundamentals) (14 hrs) $294.25 $28.00 13 14 5 6 24 25 3 4 MS PowerPoint 2007 (Level 2 Advanced) (14 hrs) $294.25 25 26 19 20 11 12 10 11 07

EMPLOYABILITY SKILLS (ES) WSQ Employability Skills (ES) WSQ courses are designed to help enhance the skills sets of individuals so they can better adapt to job challenges in both soft and hard skills arenas. Courses are modular in nature and are relevant to all industry sectors. Suitable for individuals from a diverse range of educational backgrounds, the courses are structured for an entire organisation covering operations, supervisory and managerial levels. We d be delighted to discuss your training or project requirements personally, feel free to contact us for further discussion at (+65) 6885 1488 or email us at learning@tuvsudpsb.sg Workplace Skills (WPS) Series EDGE Operations level Supervisory level Managerial level Personal Management and Development Skills (PMD) WSQ Develop Personal Effectiveness at Operations Level WSQ Develop Personal Effectiveness at Supervisory Level WSQ Develop Personal Effectiveness at Managerial Level WSQ Maintain Personal Presentation and Employability at Operations Level WSQ Maintain Personal Presentation and Employability at Supervisory Level WSQ Develop Professional Image and Competence to Achieve Personal Career Goals WSQ Apply Emotional Competence to Manage Self at the Workplace WSQ Apply Emotional Competence to Manage Self and Team WSQ Apply Emotional Competence to Manage Self and Others in a Business Context WSQ Adapt to Change WSQ Foster Team Adaptability WSQ Contribute Towards a Learning Organisation Analytical, Conceptual and Evaluative Skills (ACE) WSQ Demonstrate Initiative and Enterprising Behaviours WSQ Solve Problems and Make Decisions at Operations Level WSQ Perform Basic Productivity Practices WSQ Apply 5S Techniques WSQ Apply Quality Systems WSQ Foster Initiative and Enterprise in a Team WSQ Solve Problems and Make Decisions at Supervisory Level WSQ Supervise Work Improvement Processes WSQ Supervise Quality Procedures WSQ Support Establishment of a Framework for Initiative and Enterprise WSQ Solve Problems and Make Decisions at Managerial Level WSQ Apply Systems Thinking in Problem Solving and Decision Making WSQ Implement Lean Six Sigma WSQ Implement Business Process Reengineering WSQ Contribute to the Design and Development of a Productivity Framework WSQ Facilitate the Implementation of a Productivity Framework WSQ Manage Process Improvement WSQ Manage Quality System and Processes Information and Communication Technologies (ICT) ES WSQ Demonstrate Understanding of Concepts of IT Security ES WSQ Perform Image Editing Functions WSQ Perform Advanced Word Processing Functions WSQ Perform Advanced Spreadsheet Functions WSQ Use ICT for Knowledge WSQ Apply Workplace ICT ES WSQ Perform Web Editing Functions ES WSQ Perform Project Planning Functions WSQ Demonstrate Understanding of Concepts of Information and Communication Technology WSQ Perform Advanced Database Functions WSQ Perform Advanced Presentation Functions WSQ Use a Computer and Manage Files WSQ Perform Web Browsing and Communication WSQ Perform Word Processing Functions WSQ Perform Spreadsheet Functions WSQ Perform Database Functions WSQ Perform Presentation Functions 08

Workplace Skills (WPS) Series EDGE Operations level Supervisory level Managerial level Interpersonal Skills (IP) WSQ Communicate and Relate Effectively at the Workplace WSQ Facilitate Effective Communication and Engagement at the Workplace WSQ Lead Workplace Communication and Engagement WSQ Work in a Team WSQ Facilitate Effective Work Teams WSQ Develop a Work Team WSQ Manage Cross Functional and Culturally Diverse Teams Job Safety Skills (JS) WSQ Comply with Workplace Safety and Health Policies and Procedures WSQ Maintain Workplace Safety and Health Policies and Procedures WSQ Manage Workplace Safety and Health System 09

service excellence Customer service excellence is generally acknowledged as the most critical business success factor because of the high level of competition in the market today. Our Service Excellence programmes, many already successfully implemented by several notable clients across the region, instill practical skills, techniques and suggested work practices that help employees deliver the exceptional customer service experience and communication skills necessary to effectively engage your customers. Including products from SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Customer Service Training Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg Excel in Customer Service (14 hrs) $428.00 $28.00 1 2 1 2 2 3 Telephone Skills with the Customer in Mind (14 hrs) $428.00 $28.00 22 23 1 2 23 24 3 4 18 19 2 3 Winning Your Customer s Heart (14 hrs) $406.60 $28.00 26 27 7 8 9 10 Handling Difficult Customers (16 hrs) $535.00 18 19 12 13 9 10 1 2 11 12 19 20 Nett Fee after WDA Funding Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Service Excellence WSQ (Operations Level) Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg WSQ Provide GEMS Service (16 hrs) $310.30 $31.03 3 4 22 23 5 6 15 16 9 10 26 27 1 2 17 18 14 15 28 29 Intake 3 Intake 3 26 27 28 29 5 6 12 13 Intake 3 18 19 WSQ Deliver Service Excellence (16 hrs) $310.30 $31.03 25 26 29 30 19 20 17 18 19 20 9 10 WSQ Offer Customised and Personalised Service Culture, Customs and Etiquette (16 hrs) $310.30 $31.03 2 3 16 17 21 22 WSQ The Service Innovator (16 hrs) $342.40 $34.24 15 16 15 16 23 24 21 22 11 12 26 27 WSQ Certified Service Professional (40 hrs) $650.00 $65.00 8 12 19 23 9 13 21 25 18 22 9 13 WSQ Certified Service Professional (Bukit Batok Community Centre) (40 hrs) $650.00 $65.00 22 26 12 16 16 20 7 11 11 15 2 6 10

SERVICE EXCELLENCE Nett Fee after WDA Funding Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Service Excellence WSQ (Supervisory Level) Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg WSQ Build Relationships with Customers (16 hrs) $449.40 $44.94 3 4 19 20 25 26 28 29 6 7 4 5 WSQ Coach Service Teams and Individuals (16 hrs) $449.40 $44.94 17 18 16 17 5 6 2 3 WSQ Lead a Service Team (16 hrs) $449.40 $44.94 5 6 7 8 11 12 WSQ Lead Service Innovation (24 hrs) *This module is mapped to WSQ Lead a Team to Participate in Service Innovation Processes. $556.40 $55.64 12 14 20 22 WSQ Implement Continual Improvement in Service Delivery (24 hrs) $556.40 $55.64 11 13 9 11 Nett Fee after WDA Funding Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Service Excellence WSQ (Managerial Level) Contact person: Jacqueline Ang +65 6885 1590 jacqueline.ang@tuvsudpsb.sg WSQ Assess Organisation for Business Excellence (24 hrs) $695.50 $208.65 15 17 21 23 WSQ Manage Business Excellence (24 hrs) $695.50 $208.65 22 24 25 27 WSQ Lead a Customer Focussed Organisation (16 hrs) $588.50 $176.55 21 22 WSQ Manage Service Innovation (16 hrs) *This module is mapped to WSQ Set Up and Implement Systems and Strategies that Support Service Innovation $588.50 $176.55 8 10 25 27 11 13 WSQ Manage Service Operations (16 hrs) $588.50 $176.55 14 15 7 8 4 5 WSQ Manage Service Supply Chain (24 hrs) *This module comprises 24 hrs classroom learning + 16 hrs elearning WSQ Develop and Customise Service Offering (24 hrs) $695.50 $208.65 24 26 16 18 $695.50 $208.65 29 31 25 27 11

Productivity AND Quality Productivity and Quality are two of the most closely interlinked objectives of enterprises today. Often regarded as the prerequisites for business growth, these objectives require wellstructured organisationwide efforts across all organisational levels. Emphasising quality systems, cost management concepts and tools, as well as business techniques that help your employees understand and address market challenges, these programmes provide the basis for relevant and effective industry application. SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 ISO 9001:2008 Quality Management Systems Contact person: Feline Ng +65 6885 1573 feline.ng@tuvsudpsb.sg ISO 9001:2008 Awareness Course (7 hrs) $406.60 1 4 1 Interpretation, Documentation and Implementation of ISO 9001:2008 QMS (14 hrs) $599.20 4 5 1 2 2 3 3 4 5 6 2 3 Internal QMS Auditor Training (IRCA Certified Course Reg No. A17182) (16 hrs) $695.50 15 16 30 31 14 15 29 30 12 13 19 20 17 18 29 30 11 12 28 29 5 6 12 13 QMS Auditor/Lead Auditor (IRCA Certified Course Reg No. A17078) (40 hrs) QMS Auditor/Lead Auditor (IRCA Certified Course Reg No. A17078) (40 hrs) Weekend Class $2,140.00 $2,140.00 23 26 & 29 20 23 & 26 24 27 & 30 22 25 & 28 19 22 & 25 17 20 & 23 6, 13, 20, 7, 14, 21, 2, 9, 16, 23 & 30 27 Jul & 3 Aug 28 Sep & 5 Oct SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Medical Devices Management Systems Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg Introduction and Interpretation of ISO 13485:2003 (14 hrs) $829.25 1 2 ISO 13485:2003 Internal Quality Auditor Training (21 hrs) $1,284.00 21 23 TS01: GDPMDS Awareness (7 hrs) $695.50 12 TS01: GDPMDS Internal Audit (14 hrs) $829.25 12 13 12

PRODUCTIVITY AND QUALITY SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 PSB Certified Six Sigma Contact person: Violet Oh +65 6885 1584 violet.oh@tuvsudpsb.sg Lean Six Sigma Awareness (7 hrs) $406.60 9 8 PSB Certified Six Sigma Manager (28 hrs) (Certification Fee: $107.00) $1,284.00 $56.00 17 20 5 8 PSB Certified Six Sigma Green Belt* (56 hrs) (Certification Fee: $321.00) $3,424.00 $112.00 Wk 1 15 18 Jul Wk 2 2, 5 Jul 7 Aug Wk 1 12 15 Aug Wk 2 23 26 Sep Wk 1 9 12 Sep Wk 2 7 10 Oct Wk 1 14, 16 18 Oct Wk 2 11 14 Nov Wk 1 18 21 Nov Wk 2 9 12 Dec PSB Certified Six Sigma Black Belt* (112 hrs) (Certification Fee: $535.00) $7,704.00 Wk 1 15 18 Jul Wk 2 2, 5 Jul 7 Aug Wk 3 16 19 Sep Wk 4 7 10 Oct Wk 1 12 15 Aug Wk 1 14, 16 18 Oct Wk 2 Wk 2 Wk 2 23 26 Sep 7 10 Oct 11 14 Nov $224.00 Wk 3 Wk 3 Wk 3 18 21 Nov 18 21 Nov 18 21 Nov Wk 4 9 12 Dec Wk 1 9 12 Sep Wk 4 9 12 Dec Wk 4 9 12 Dec Wk 1 15 18 Jul Wk 1 12 15 Aug Wk 1 9 12 Sep PSB Certified Lean Six Sigma Green Belt* (84 hrs) $4,280.00 $168.00 Wk 2 2, 5 Jul 7 Aug Wk 2 23 26 Sep Wk 2 7 10 Oct (Certification Fee: $374.50) Wk 3 26 29 Aug Wk 3 28 31 Oct Wk 3 28 31 Oct Wk 1 15 18 Jul Wk 1 12 15 Aug Wk 1 9 12 Sep PSB Certified Lean Six Sigma Black Belt* (140 hrs) (Certification Fee: $588.50) $8,560.00 $280.00 Wk 2 2, 5 Jul 7 Aug Wk 3 26 29 Aug Wk 4 16 19 Sep Wk 2 23 26 Sep Wk 3 28 31 Oct Wk 4 18 21 Nov Wk 2 7 10 Oct Wk 3 28 31 Oct Wk 4 18 21 Nov Wk 5 7 10 Oct Wk 5 9 12 Dec Wk 5 9 12 Dec Lean Thinking for Six Sigma Professionals (28 hrs) $1,284.00 $56.00 26 29 28 31 Six Sigma Examination Dates 15 15 *Enjoy up to 50% funding for selected courses. Please contact us to check on the funding availability or refer to the Funding Options (pg 24 25). 13

PRODUCTIVITY AND QUALITY SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 PSB Certified Six Sigma (Weekend Classes) Contact person: Violet Oh +65 6885 1584 violet.oh@tuvsudpsb.sg PSB Certified Six Sigma Green Belt* (56 hrs) Weekend Class (Certification Fee: $321.00) $3,424.00 Wk 1: 14, 21, 28 Sep & 5 Oct $112.00 Wk 2: 12, 19, 26 Oct & 2 Nov Wk 1: 14, 21, 28 Sep & 5 Oct PSB Certified Six Sigma Black Belt* (112 hrs) Weekend Class (Certification Fee: $535.00) Wk 2: 12, 19, 26 Oct & 2 Nov $7,704.00 $224.00 Wk 3: 14, 21 Dec & 4, 11 Jan Wk 4: 18, 25 Jan & 8, 15 Feb PSB Certified Lean Six Sigma Green Belt* (84 hrs) Weekend Class (Certification Fee: $374.50) $4,280.00 Wk 1: 14, 21, 28 Sep & 5 Oct Wk 2: $168.00 12, 19, 26 Oct & 2 Nov Wk 3 9, 16, 23 Nov & 7 Dec Wk 1: 14, 21, 28 Sep & 5 Oct PSB Certified Lean Six Sigma Black Belt* (140 hrs) Weekend Class (Certification Fee: $588.50) Wk 2: 12, 19, 26 Oct & 2 Nov Wk 3 $8,560.00 $280.00 9, 16, 23 Nov & 7 Dec Wk 4: 14, 21 Dec & 4, 11 Jan Wk 5: 18, 25 Jan & 8, 15 Feb Lean Thinking for Six Sigma Professionals (28 hrs) Weekend Class $1,284.00 $56.00 9, 16, 23 Nov & 7 Dec Six Sigma Examination Dates 15 15 *Enjoy up to 50% funding for selected courses. Please contact us to check on the funding availability or refer to the Funding Options (pg 24 25). SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Tools and Methodologies to Improve Quality and Enhance Productivity Contact person: Violet Oh +65 6885 1584 violet.oh@tuvsudpsb.sg Cost of Quality (COQ) Reducing Costs the Smart Way* (11 hrs) $342.40 15 16 26 27 26 27 Failure Mode and Effects Analysis (FMEA)* (14 hrs) $695.50 5 6 26 27 13 14 3 4 Process Mapping for Process Improvement* (14 hrs) $535.00 30 31 2 3 18 19 *Enjoy up to 50% funding for selected courses. Please contact us to check on the funding availability or refer to the Funding Options (pg 24 25) 14

PRODUCTIVITY AND QUALITY SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Tools and Methodologies to Improve Quality and Enhance Productivity Contact person: Violet Oh +65 6885 1584 violet.oh@tuvsudpsb.sg Statistical Process Control (SPC)* (21 hrs) $802.50 26 28 2 4 11 13 Enhancing Productivity through Good Housekeeping Techniques* (14 hrs) $449.40 2 3 19 20 1 2 Kaizen Tools and 7 Wastes* (14 hrs) $535.00 2 3 13 14 5 6 12 13 Cost Reduction Through 5S (7 hrs) $224.70 $14.00 28 *Enjoy up to 50% funding for selected courses. Please contact us to check on the funding availability or refer to the Funding Options (pg 24 25). Nett Fee after WDA Funding Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Employability Skills (ES) WSQ Contact person: Violet Oh +65 6885 1584 violet.oh@tuvsudpsb.sg Analytical, Conceptual and Evaluative Skills (ACE) (Operations level) WSQ Perform Basic Productivity Practices (16 hrs) $23.54 11 12 12 13 28 29 WSQ Apply 5S Techniques (17.75 hrs) $23.54 21 23 16 18 11 13 WSQ Apply Quality Systems (17.5 hrs) $23.54 3 5 29 31 Analytical, Conceptual and Evaluative Skills (ACE) (Supervisory level) WSQ Supervise Work Improvement Processes (16 hrs) $23.54 1 2 5 6 25 26 WSQ Supervise Quality Procedures (16 hrs) $23.54 29 30 5 6 Analytical, Conceptual and Evaluative Skills (ACE) (Managerial level) WSQ Implement Lean Six Sigma (32 hrs) $599.20 $179.76 19 22 1 4 10 13 WSQ Implement Business Process Reengineering (32 hrs) $599.20 $179.76 27 30 28 31 2 5 WSQ Contribute to the Design and Development of a Productivity Framework (16 hrs) $70.62 18 19 23 24 14 15 WSQ Facilitate the Implementation of a Productivity Framework (16 hrs) $70.62 13 14 30 31 26 27 WSQ Manage Process Improvement (24 hrs) $395.90 $118.77 29 31 23 25 13 15 WSQ Manage Quality System and Processes (40 hrs) $930.90 $279.27 2 6 9 13 15

Driving Business Growth through Process Improvement ISO 9001 and Lean Six Sigma ISO 9001 and Lean Six Sigma are the more popular techniques used in improving the overall quality in businesses. The challenge lies in determing whether to embark on the ISO 9001 or Lean Six Sigma journey. Do you know which quality improvement technique works best for your company? The ISO 9001 Quality Management Systems set standards and address the deviation in the current process to help the company reap greater benefits. Lean Six Sigma aims at continual improvement of the quality of products or services using statistical data. Did You Know? Lean Six Sigma is complementary to ISO 9001 There is an integration of the elements of management culture and quality techniques that are critical to driving performance improvement and business excellence in Lean Six Sigma. If you have already attended the ISO 9001 courses, find out how you can drive significant business performance improvement with Lean Six Sigma. Discover how ISO 9001 and Lean Six Sigma work ISO 9001 Focusses on What should be done? Adheres to predetermined quality standards that have already been documented Ensure problems reported by customers, and other stakeholders are addressed in a timely fashion Lean Six Sigma Focusses on What should we do? Seeks continual improvement Analyses existing processes and identifies improvement potential in a business process Takes a more proactive approach to maximise value to the customer and improve quality and efficiency For more information, please contact Ms Violet Oh at 6885 1584, or email learning@tuvsudpsb.sg 16

environment, health and safety Acquire key knowledge and skills to support your business and employees in protecting the integrity and sustainability of their workplace and the environment. Take on valuable training to ensure safer working standards and environmental sustainability with programmes in environmental management systems, occupational health and safety, risk management scenarios, food safety, business applications, social accountability as well as specialised technical training in areas such as process hazards and waste management. SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 SS 577:2012 Water Efficiency Management System (WEMS) Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg SS 577:2012 WEMS Awareness (7 hrs) $406.60 30 13 SS 577:2012 WEMS Internal Auditor Training (14 hrs) $642.00 15 16 24 25 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 ISO 50001:2011 Energy Management System Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg CostCutting through Energy Management Systems ISO 50001:2011 (7 hrs) $406.60 3 4 6 Developing and Implementing ISO 50001:2011 (14 hrs) $695.50 8 9 7 8 Internal Energy Management Systems (EnMS) Auditor (14 hrs) $802.50 5 6 11 12 Energy Management Systems (EnMS) Auditor/Lead Auditor (40 hrs) $2,996.00 22 26 18 22 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 ISO 14001:2004 Management System Contact person: Feline Ng +65 6885 1573 Feline.Ng@tuvsudpsb.sg Identifying Environmental Aspects (7 hrs) $406.60 $14.00 3 23 11 Developing and Implementing ISO 14001:2004 (14 hrs) $599.20 $28.00 8 9 1 2 5 6 7 8 5 6 4 5 ISO 14001:2004 Internal Auditor Training (14 hrs) $642.00 $28.00 15 16 19 20 16 17 18 19 EMS Auditor/ Lead Auditor (IRCA Certified Course Reg No. A17263) (40 hrs) $2,140.00 $80.00 23 26 & 29 22 25 & 28 EMS Auditor/ Lead Auditor (IRCA Certified Course Reg No. A17263) (40 hrs) Weekend Class $2,140.00 $80.00 6, 13, 20, 7, 14, 21, 27 Jul & 3 Aug 28 Sep & 5 Oct 17

ENVIRONMENT, HEALTH AND SAFETY SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Occupational Health and Safety Contact person: Feline Ng +65 6885 1573 feline.ng@tuvsudpsb.sg Developing and Implementing OHSAS 18001/SS506 (14 hrs) $599.20 $28.00 11 12 12 13 5 6 OHSAS 18001/SS506 Internal Auditor Training (14 hrs) $642.00 $28.00 18 19 12 13 19 20 24 25 14 15 16 17 OH&S MS Auditor Conversion (IRCA Certified Course Reg. No. A17311) (21 hrs) OH&S MS Auditor/Lead Auditor (IRCA Certified Course Reg. No. A17121) (40 hrs) OH&S MS Auditor/ Lead Auditor (IRCA Certified Course Reg. No. A17121) (40 hrs) Weekend Class $1,284.00 $2,140.00 $2,140.00 5 7 11 13 $80.00 20 23 & 26 22 25 & 28 17 20 & 23 $80.00 31 Aug, 7, 14, 21 & 28 Sep SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 bizsafe Contact person: Feline Ng +65 6885 1573 feline.ng@tuvsudpsb.sg Workshop for CEO/Top Management (bizsafe Level 1) (3 hrs) $203.30 15 12 16 31 8 9 Workshop for CEO/Top Management (bizsafe Level 1) (3 hrs) Weekend $203.30 20 21 23 Nett Fee after WDA Funding Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 WSQ Generic Manufacturing Skills bizsafe Contact person: Feline Ng +65 6885 1573 feline.ng@tuvsudpsb.sg WSQ Develop a Risk Management Implementation Plan (bizsafe Level 2) (16 hrs) $395.90 SMEs: $62.90 Non SMEs: $210.90 18 19 22 23 18 19 28 29 27 28 12 13 WSQ Develop a Workplace Safety and Health Management System Implementation Plan (bizsafe Level 4) (30 hrs) $695.50 SMEs: $110.50 Non SMEs: $370.50 27 30 26 29 Nett Fee after WDA Funding Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Employability Skills (ES) WSQ Contact person: Feline Ng +65 6885 1573 feline.ng@tuvsudpsb.sg Job Safety Skills (JS) (Operations level) WSQ Comply with Workplace Safety and Health Policies and Procedures (16 hrs) $23.54 22 23 3 4 Job Safety Skills (JS) (Supervisory level) WSQ Maintain Workplace Safety and Health Policies and Procedures (16 hrs) $23.54 6 7 7 8 Job Safety Skills (JS) (Managerial level) WSQ Manage Workplace Safety and Health System (16 hrs) $70.62 2 3 5 6 18

environment, health and safety SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Food Safety Contact person: Feline Ng +65 6885 1573 feline.ng@tuvsudpsb.sg The Basics of Food Hygiene and HACCP (English) (7 hrs) $14.00 18 16 25 The Basics of Food Hygiene and HACCP (Mandarin) (7 hrs) $14.00 19 17 26 Developing and Implementing a HACCP System (14 hrs) $599.20 28 29 28 29 HACCP Team Leader Training (14 hrs) $642.00 15 16 21 22 HACCP Internal Auditor Training (English) (14 hrs) $642.00 5 6 9 10 ISO 22000:2005 Food Safety Awareness Training (7 hrs) $406.60 $14.00 5 8 ISO 22000:2005 Developing and Implementing a Food Safety Management System (14 hrs) ISO 22000:2005 Food Safety Management System Internal Auditor Training (14 hrs) ISO 22000:2005 Food Safety Management System Auditor / Lead Auditor Training (40 hrs) $599.20 $642.00 $2,140.00 $28.00 15 16 24 25 $28.00 26 27 12 13 9 13 2 6 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Integrated Quality, Environment, Occupational Health and Safety Contact person: Feline Ng +65 6885 1573 feline.ng@tuvsudpsb.sg Overview of Environmental, Health and Safety Laws in Singapore (7 hrs) $535.00 5 25 13 Developing and Implementing an Integrated QEHS (14 hrs) $599.20 15 16 3 4 23 24 QEHS Management System Internal Auditor Training (14 hrs) $642.00 $28.00 11 12 22 23 19 20 17 18 21 22 5 6 19

technical skills and knowledge Structured to enhance industrial competencies in product design, operational integrity and typetesting, these courses offer participants a comprehensive understanding of the key technical elements governing product efficiency, process traceability and business sustainability across the value chain. In covering sectorspecific concepts, as well as key terminologies and methodologies in terms of product safety, management systems implementation and auditing, they are geared to give your employees the edge they need to stay on the technological frontier. SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Medical Devices Management Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg Medical Device Directive (MDD) and Technical File Preparation (14 hrs) $1,588.00 2 3 17 18 ISO 14971:2007 Risk Management Training for Medical Devices (7 hrs) $833.00 15 Canadian Medical Device Regulations Training (14 hrs) $1,588.00 15 16 New Pharmaceutical Affairs Law and JGMP (7 hrs) $833.00 13 Packaging Process Validation: A Review of the ISO 11607 Standard (14 hrs) $1,588.00 10 11 IEC 606011 3rd Ed Safety and Risk Management Requirements (14 hrs) $1,588.00 14 15 Regulatory Requirements for Biocompatibility Testing (Medical Devices) (7 hrs) $833.00 4 ISO 15378 GMP Awareness Primary Packing Materials for Medicinal Products (7 hrs) $833.00 Please contact us for more information Process Validation for Medical Devices (14 hrs) $1,588.00 Please contact us for more information SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Information Technology Management Systems Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg ISO/IEC 27001 (ISMS) Awareness (BS7799) (7 hrs) $833.00 Please contact us for more information ISO/IEC 27001 (ISMS) Implementation (21 hrs) ISO/IEC 27001 (ISMS) Internal Audit (BS7799) (14 hrs) $1,838.00 $1,588.00 17 19 21 23 ISO/IEC 27001 (ISMS) Lead Auditor (40 hrs) $3,899.00 9 13 11 15 20

TECHNICAL SKILLS AND KNOWLEDGE SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Climate Change Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg Interpretation and Analysis of Carbon Footprint and Carbon Neutrality (14 hrs) $1,588.00 19 20 Standalone Power Systems Design and Installation Course ( 60 hrs) $4,000.00 Please contact us for more information SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Electromagnetic Compatibility Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg Managing EMC Test and Certification/ Marking Issues in CE and FCC Requirements (1.5 days) $833.00 10 11 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Automotive Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg ISO 26262 TÜV SÜD Certified Functional Safety Engineer (29 hrs) $5,980.00 23 27 Certified Process Auditor for VDA 6.3 (Product Life Cycle) (35 hrs) $2,500.00 2 6 Understanding EU Homologation Regulations (4 hrs) $420.00 11 Road Vehicles Environmental conditions and testing for electrical and electronic equipment based on ISO 167501 2006 (General) and ISO 167503 (2007) (Mechanical loads) (4 hrs) $420.00 11 Understanding Performance Requirements for Exterior Plastic Parts based on GMW 14650; Mitsubishi EXX60211 and Toyota TM0502G ( 4 hrs) $420.00 12 Understanding Interior Plastic Part Performance Requirements based on GMW 14444 and GMW 14651; Mitsubishi EXX60210 and Ford WSSM154P4E (4 hrs) $420.00 12 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Chemical Safety Chemical Safety Training (REACH Awareness) (7 hrs) $420.00 Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg 6 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Electrical Introduction to High Voltage Training (BGI 8686) $833.00 Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg 13 21

TECHNICAL SKILLS AND KNOWLEDGE SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Social Accountability Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg SA 8000 Awareness Training (7 hrs) $833.00 Please contact us for more information SA 8000 Internal Auditor Training (17.5 hrs) $1,838.00 15 16 SDF Support Jul13 Aug13 Sep13 Oct13 Nov13 Dec13 Business Continuity Management Contact person: Serene Low +65 6885 1585 serene.low@tuvsudpsb.sg ISO 22301 BCM Awareness (7 hrs) $833.00 11 13 ISO 22301 BCM Transition Course (7 hrs) $833.00 Please contact us for more information ISO 22301 Internal Auditor Training (14 hrs) $1,588.00 15 16 SS507:2008 ICT DR Interpretation (21 hrs) $1,838.00 Please contact us for more information 22

Enabling People Development People development through training is strongly encouraged through various funding schemes by the government. Organisations committed to improving efficiency and cultivating a globally competitive workforce as well as individuals keen to upgrade and strengthen capabilities can take advantage of these funding options to offset the costs of their people development initiatives. As a WDAappointed Continuing Education and Training (CET) Centre for Employability Skills (ES) WSQ and Service Excellence WSQ, trainees benefit from heavily funded training programmes. Additionally, our involvement with agencies like the Employment and Employability Institute (e2i), participation in funding schemes such as the Skills Development Fund (SDF), Absentee Payroll Support, Workfare Training Support (WTS) and the Risk Management Assistance Fund (Workplace Safety and Health) provide added support to our clients in achieving industryspecific staff development goals. 23

FUNDING OPTIONS CET Centre for Employability Skills (ES) WSQ and Service Excellence WSQ A nationallyrecognised, industryvalidated training and assessment framework that provides the opportunity and scope for organisations to raise their service levels and staff potential to world class standards. Eligible participants enjoy Up to 90% course fee support (Operations and Supervisory level); Up to 70% course fee support (Managerial level). Skills Development Fund (SDF) Offered on a costsharing principle, organisations who apply for this funding need to specifically identify the training programme and define the training objectives required to upgrade employees. Table 1: Revised funding rates for SDF preapproved courses with effect from 1 December 2010 Type of Courses Funding Component Courses Targeted at RankandFile level Courses Targeted at PMEs level Certifiable Others Course Fee Support Absentee Payroll Support Course Fee Support 80% of course fee capped at $7/hr 80% of hourly basic salary capped at $4.50/hr $2.00/hr 50% of course fee capped at $15/hr 24

Workfare Training Support (WTS) Scheme The Workfare Training Support (WTS) Scheme encourages low wage workers to upgrade their skills through training, so that they can improve their employability and upgrade to better jobs. Trainees benefit from higher course fee support when they sign up for any Workfare Skills Qualifications (WSQ) courses at a Continuing Education and Training (CET) Centre. WTS is open to Singapore citizens aged 35 years and above, and who are earning $1,700 per month and below (i.e must be employed). Table 2: Course Fee Support under Workfare Training Support (WTS) scheme Singapore Citizens aged 35 years old and above Course Fee Support Earning $1,400 and below per month 95% Earning between $1,401 to $1,700 per month 90% To receive the higher course fee support, a low wage worker only needs to bring his/her NRIC and WTS/WIS notification letter to all CET Centres and Approved Training Organisations to sign up for training. (For the above, no need for CET Centres to retain copies) or 1) Their payslips; or 2) IRAS tax notifications; or 3) SingPost receipts (wherein LWW declares income at SingPost) (These are also acceptable CET Centres will retain a copy) Employers who send their low wage workers for WSQ courses at all CET Centres and Approved Training Organisations can also receive the higher course fee support shown in (Table 2). In addition, they can claim higher Absentee Payroll to cover the salaries of their low wage workers when they are away at training (Table 3). Absentee Payroll Funding (SRP) Designed to assist employers defray the manpower costs incurred when they send their employees for training during working hours. To be eligible, trainees must be companysponsored employees who are either Singaporeans or Singapore Permanent Residents (SPRs) and continue to receive salary when they go for training. Table 3: Absentee Payroll for Employers under WTS scheme Singapore Citizens aged 35 years old and above Absentee Payroll Earning $1,400 and below per month 95% Earning between $1,401 to $1,700 per month 90% e2i Funding Support for Quality Management and Productivity Improvement Training Courses Offers support specifically for Quality Management and Productivity Improvement vocational training programmes such as Lean Six Sigma, Statistical Process Control (SPC) and Failure Mode and Effects Analysis (FMEA). Please contact us on funding availability. Up to 50% funding on training costs *Please note that participants who have applied for funding support from e2i are not eligible for SDF support. For more information, please refer to www.tuvsudpsb.sg/learning or contact our dedicated learning experts at +65 6885 1488 for ready consultation and advice on suitable funding options. Note: SDF funding amounts stated are indicative only and are subject to relevant terms and conditions. They may change without prior notice. Please check on SkillsConnect at www.skillsconnect.gov.sg for the latest update. 25

REGISTRATION FORM *All fields are Mandatory (This form is required for SkillsConnect, and Skills Development Fund (SDF) grant application purposes) PART A: COURSE INFORMATION Course Title: Start and End Course Date: PART B: APPLICANT DETAILS *Name (as in NRIC): Mr/Mrs/Ms Gender: Male / Female *NRIC/FIN No.: *Nationality: Race: Work Permit No.: Passport No.: *Date of Birth: *Contact Number: (O) (H) (HP) *Email Address: *Home Mailing Address: *Highest Qualification: WSQ Graduate Diploma WSQ Graduate Certificate University Post Graduate Diploma/Degree/Master University First Degree WSQ Specialist Diploma WSQ Diploma WSQ Advance Certificate Professional Qualification and Other Diploma Polytechnic Diploma WSQ Higher Certificate WSQ Certificate Master NITEC Higher NITEC NITEC/Post NITEC A Level or equivalent ITE Skills Certification (ISC) O Level or equivalent N Level or equivalent Lower Secondary Primary PSLE No Formal Qualification & Lower Primary Others: (Please state) PART C: EMPLOYMENT INFORMATION *Employment Status: Designation: Unemployed Employed (Please state company name, designation below) Employer Name: No. of Years of Working Experience: Office Email Address: *Monthly Salary Range: Below $1,000 $1,000 $1,499 $1,500 $1,999 $2,000 $2,499 (If employed) PART D: EMPLOYMENT INFORMATION $2,500 $2,999 $3,000 $3,499 $3,500 & above Are you applying for WTS? Yes No *Exact Monthly Salary (SGD) For more information on WTS funding, please refer to Funding Option (Page 25) PART E: DECLARATION I affirm that all information given in this registration form is true and accurate to the best of my knowledge, and that I have not deliberately omitted any relevant facts. I understand any false or misleading declaration shall make me liable for disqualification, or if already admitted, for expulsion from the programme without any refund of fees paid. I agree to comply and abide by the decision of TÜV SÜD PSB Learning Pte Ltd concerning this application. Signature of Applicant: The registration form and payment must be submitted to the following centre, to sales personnel or by post at least 2 weeks before the commencement of the course. TÜV SÜD PSB Learning Training Centre: 10 Eunos Road 8, #0705, Singapore Post Centre (via North Lobby), Singapore 408600

TERMS AND CONDITIONS APPENDIX A 1. TÜV SÜD PSB Learning Pte Ltd is committed to maintaining the confidentiality of the applicant s personal information and undertakes not to reveal any of the applicant s information to any third party without prior written consent of the applicant. 2. The registration form and payment must be submitted to the following centre, to sales personnel or by post at least 2 weeks before the commencement of the course. TÜV SÜD PSB Learning Pte Ltd: 1 Science Park Drive, #0160, Singapore 118221 Attention: Public Run Department 3. Participant is to select the correct and suitable language medium of the course (if any) during enrollment. TÜV SÜD PSB Learning will not be liable for any failures due to enrolment in the incorrect language medium. 4. The course schedule selected is subjected to confirmation. TÜV SÜD PSB Learning Pte Ltd reserves the rights to withdraw or reschedule the class without prior notice. 5. Participant is bound by the Terms and Conditions of any applicable funding scheme as approved by TÜV SÜD PSB Learning Pte Ltd. For Funded Courses (E.g. WDA, SDF), TÜV SÜD PSB Learning Pte Ltd reserves the rights to collect full course fees should the participant fail to meet any of the requirements of the funding scheme or is unable to meet the following requirements (whichever is applicable): Trainee achieves less than the minimum attendance required by the course. Trainee fails to sit for the required examinations / assessment where applicable. 6. Withdraw and Refund Policy Written Notice Received by TÜV SÜD PSB Learning Refundable Fees (%) 14 working days or more before course starts 100% Less than 14 working days but more than 7 working days before course starts 70% 7 working days or less before course starts No Refund If the participant fails to show up for the course No Refund Replacement of Participants Replacement of participants is welcome provided the replacement candidate(s) meet(s) the course and funding eligibility criteria. Such request must reach TÜV SÜD PSB Learning in writing at least 3 days before course commencement. 7. Training Grants SDF Application Funding is only available to employed Singaporeans and Singapore Permanent Residents (SPRs). Please enrol for SDF funding online at the SkillsConnect website (http://www.skills connect.gov.sg/) for your course. All enrolments must be completed at least ONE day before the course commencement date. SDF / SRPSEP Training Incentives Participants who are admitted into a course under the SDF / SRPSEP Training Incentives shall comply with the regulations as prescribed by SDF / SRPSEP authority, including but not limited to the following: General eligibility criteria Companies are registered or incorporated in Singapore Training is fully sponsored by companies Trainees are employees who are either Singapore Citizens or Singapore Permanent Residents (SPRs) Trainees have achieved at least 75% attendance and have sat for all examinations if the course leads to certification * Please refer to SkillsConnect at http://www.skillsconnect.gov.sg/ for any change or update to the terms and conditions. In the event the candidate does not fulfill the above conditions, SDF / SRPSEP will not disburse the claims and the sponsoring company/individual must pay TÜV SÜD PSB Learning the supported grant amount. 8. Funding Matters WSQ Courses WDA funded prices quoted are NETT per training programme. WDA funded course fees available to Singaporeans and SPRs only. Foreigners (NonSingaporeans / NonSPRs) are not eligible for funding and must pay full course fees. Government Funding An individual, where eligible is entitled to government funding once only for each programme. E.g. An individual who meets eligibility conditions for government funding may attend WSQ Provide GEMs Service course multiple times. However, funding will be awarded ONCE only and full course fees are payable for subsequent registrations for the same course. Workfare Training Scheme (WTS/WIS) Participants who meet eligibility conditions for WTS enjoy 95% funding on WSQ course fees ^ ALL of the following criteria must be met: Participants MUST Be a Singapore Citizen and 35 years old & above and Earning average monthly salary below S$1,400 per month and Have worked for at least 3 months in any 6month period in the year (to receive half the payment), or worked for at least 6 months in a calendar (to receive full payment); and Stay in a property with an Annual Value of $11,000 and below assessment as at 31 Dec preceding the work year ^ Participants who do not meet ALL of the above criteria will only be eligible for 90% WDA funded course fee. 9. Payment For companysponsored participant(s) : An official invoice will be mailed to you after your registration is received. Kindly make the payment within the credit terms specified. For selfsponsored participant(s) : Please arrange for your payment to reach us before the course commencement date. Modes of payment: These modes of payment are accepted: Cash Cheque should be crossed and made payable to TUV SUD PSB Learning Pte Ltd together with your name, invoice no. and course title indicated on the reverse side of the cheque. Interbank transfer please pay to Hong Kong and Shanghai Bank (HSBC) account no.047275235001 10. General Terms and Conditions Course dates are subject to change. Please check our online calendar (www.tuvsudpsb.sg/learning) for programme updates. All fees quoted are inclusive of 7% GST We are commited to minimise disruption and inconvenience to participants and take all possible measures to do so. However, given that circumstances do change we reserve all rights to cancel/postpone/reschedule classes should it be necessary, making every effort to inform participants of any changes in advance or reassign classes to specific alternative venues or training rooms as the situation arises

Helping Your Organisation Realise Your Talents Full Potential At the heart of our services are interactive programmes customised to meet your training goals, effective and certain to create outstanding mental impact on your employees. The result is a clear win/win scenario of affordable training costs with maximum training effectiveness. Our Approach Customised for companies of all sizes, access to suitable programmes across all industries from soft skills to technical trainings is all at your fingertips. We help you evaluate core requirements to develop the most appropriate, effective training programme and delivery medium to help your organisation improve its competitive advantage. Our trainings are delivered in an interactive and engaging environment at our conveniently located training centre or at your preferred location. Whether it is to develop heightened communications or stronger teams, our approach ensures that your needs are fulfilled. We d be delighted to discuss your training or project requirements personally, feel free to contact us for further discussions at +65 6885 1488 or email us at learning@tuvsudpsb.sg. All information is correct at the time of print (May 2013). TÜV SÜD PSB Learning reserves the right to change the information at any time without prior notice. 28

www.tuvsudpsb.sg/learning Like us on Facebook now! TÜV SÜD PSB Learning Pte Ltd Corporate Office 1 Science Park Drive Singapore 118221 Training Centre 10 Eunos Road 8, #0705 Singapore Post Centre (via North Lobby) Singapore 408600 Tel: +65 6885 1488 Fax: +65 6274 6091 learning@tuvsudpsb.sg TÜV SÜD PSB Learning Pte Ltd July 2013 Including products from