Personal Monitoring and Alarm System

Personal Monitoring and Alarm System

(Rev 07/04/10)

Personal Monitoring and Alarm System Free Call 1800 636 040 Who is INS LifeGuard? INS LifeGuard, together with INS Health Care, make up The INS Group. INS Health Care is one of the oldest and most successful Community Nursing and Home Care providers in Australia. INS Lifeguard supplies innovative solutions comprising Personal Response and Nurse Call Hardware, Medical Services, as well as other specialised, tailored and unique Call Centre activities. INS LifeGuard exceeds Australian Standards. Indeed, we work under the higher standard required and expected of us as registered health care providers. INS LifeGuard is staffed by Nurses 24 hours a day, seven days a week, all year round. The INS LifeGuard System is comprised of: 1. The Console Unit (your choice) a. The INS LifeGuard HP2 or HP3 Help Phone Designed to have the appearance of a normal telephone, this unit plugs into an existing telephone socket and operates from normal household power. b. The INS LifeGuard HD3 Dialler Based on the circuit and software designs of the INS LifeGuard HP3, this dialler fits neatly under an existing telephone or can be wall mounted. 2. A Personal Transmitter Our transmitters are watch-like in appearance small, inconspicuous, light and easily activated. The transmitters can be worn as a pendant or as a wrist alarm. They are water resistant and can be worn at all times, even in the shower or when going to bed. There are other options that can be added as well, and you ll read more about those in this information booklet. Personal Transmitter HP2 Help Phone HP3 Help Phone HD3 Dialler 1

On installation of your INS LifeGuard unit, we will ask you for a complete medical history and will collect other relevant details to assist us in serving you, such as any medication you may be taking, your prenominated contacts, access details, plus any other vital information that you may decide is essential for INS LifeGuard to be aware of. How much or little you provide is up to you, however, the more information we have the better we will be able to help you in the event of an emergency. Who would benefit through INS LifeGuard? The Elderly The elderly can maintain an independent lifestyle in their own home, with the assurance of immediate help, 24 hours a day, seven days a week. INS LifeGuard s Nurses offer assistance within seconds in the event of heart failure, stroke, a fall, home invasion, or fire. They are able to hear and speak to the client normally, anywhere within the home. Even if the client is unable to respond, our staff knows exactly who requires assistance and they will immediately send help. Those with Special Needs INS LifeGuard is especially valuable to those with special needs, either temporary or permanent. People with disabilities, isolated or those who are lonely or nervous are also secure in knowing they are welcome to call and chat with our staff 24 hours a day. Why choose INS LifeGuard over any other provider? INS is a Health Care provider. We are not manufacturers, technicians, security specialists or salespeople. Our INS LifeGuard Call Centre is staffed by highly qualified and experienced Nurses. Our services are prevention based; they are far more comprehensive and are fully flexible and tailored to the individual client s needs. We also provide to our valued clients such things as: A Chat Line for the lonely or socially isolated who may just need someone to talk with. An INS LifeGuard Nurse is there any time of the day or night. A Health Information Line, where clients or their family can call our Nurses at any time for information or support. Our Nurse operators can interact with the client s G.P. or other primary health provider on request. Medication Prompting for those who need help remembering to take medication on time* Welfare checks, e.g. for those returning home from hospital or who may be ill. INS LifeGuard can simply call you to make sure you are comfortable and everything is alright.* Appointment reminders* A service which exceeds Australian Standards and offers quality and cost effectiveness. Immediate or scheduled reporting to family or other caregivers. Flexible procedures. * additional charges may apply 2

INS LifeGuard Monitoring Services include: 24-hour Medical Monitoring by Nurses who assess the call and coordinate an appropriate response, be it emergency services or other support depending on the assessed need and requirement of the client. Coordination and follow-through. We report as appropriate to care givers, relatives, or other contacts, as requested. Monitoring of multiple and various emergency transmitters. Our exclusive Medical Info line and Chat Line is accessible to clients 24 hours a day, seven days a week at no additional cost. How does INS LifeGuard work? If an emergency arises, simply press a button, either on the INS LifeGuard unit, the personal wrist or pendant transmitter, or a range of other wireless buttons which can be added at any time. A pre-alarm sounds in the home. If you choose the HP3 Talking Phone a reassuring message is played. If the button has been pressed accidentally, you can cancel the alarm. Once the pre-alarm sound has ceased, you will hear an acknowledgment, which confirms that the INS LifeGuard monitoring centre has received the alarm. Our control centre immediately receives the client s name, address, medical history and much more displayed on the monitor screens. A nurse will call over a loud speaker on the INS LifeGuard unit. You do not need to be near the phone to be heard. We ll assess the situation and send whatever help you need. Whether that means calling a neighbour, friend or family member to come to your home, or sending an ambulance, police or firefighters; rest assured knowing help is on the way. If the nurse is unable to make voice contact, then based upon the information we have, we will ask emergency services to respond immediately. INS LifeGuard will coordinate with other caregivers such as Doctors, Care Workers, etc., to ensure you receive the best possible care. INS LifeGuard can also be connected to Smoke Alarms, Burglar Alarms, Medication Reminders, Range Extenders for large properties, special disability transmiters, and an Inactivity Alarm can even alert INS LifeGuard staff if the client has not made contact in a pre-determined period of time. The INS LifeGuard system can also be optioned to act as a full home security alarm system! The INS LifeGuard HP3 is more than a Medical Alarm System it is a clever home companion which talks to you, reminding you of daily tasks or appointments. 3

How much does it cost? There are various plans and options you can choose, and we d be happy to discuss these with you. Unlike most other providers, once your INS LifeGuard unit and phone line are fully operational, all calls to INS LifeGuard are free. Note: INS LifeGuard s Medical Monitoring service does NOT currently attract GST. (Subject to change without notice.) INS LifeGuard s Special Assistance Plans: Our friendly staff can talk to you regarding the many fee plans available. As a leading and responsible health care organisation, INS LifeGuard offers special packages for those who are financially disadvantaged. Call us to see if you qualify. Still not sure? Why not take advantage of our FREE no-obligation trial offer? Free Call 1800 636 040 INS LifeGuard is a member of the Personal Emergency Response Services Association and complies with its code of practice. INS LifeGuard also complies with the Australian Standard for Medical Monitoring AS2999. INS is a Health Care organisation staffed by qualified Nurses, and we hold Public Liability and Professional Indemnity Insurance of $20M each. 4 Unlike most of our competitors, INS LifeGuard is an Australian-owned, family-run business.

HP2 Features and Benefits of the HP2 Help Phone and Emergency System Totally designed and manufactured in Australia The HP2 is designed to have the appearance and functionality of a normal telephone, plugs into an existing telephone socket, and operates from normal household power Has battery backup Power failure and low battery reporting Automatic two-way voice contact via loudspeaker for emergencies Answers incoming calls remotely by wrist or pendant transmitter Loud speaker function (hands-free mode) Stores up to 10 frequently used numbers Handset hearing induction loop Last number redialling Integrated special loud ringing feature Can be wall mounted Able to accept up to 24 other radio devices (smoke alarms, PIRs, inactivity monitoring and reporting) Inactivity monitoring and reporting Complies with Australian Standards Specifications subject to change at discretion of INS LifeGuard. 5

HP3 Help Phone and Emergency System The Talking Phone Advanced System Introduction Following the development of the original INS LifeGuard model HP1 help-phone in 1997 and its HP2 successor in 1998, INS LifeGuard releases its latest third-generation HP3 design. The HP3 is designed and manufactured in Australia specifically for aged and/or frail persons, including those living within self-care communities. The help-phone provides assistance for those persons suffering sight, hearing, or memory loss and for those suffering minor or severe mobility restrictions. Emergency-Calls The Talking Phone In the event of a help request, the help-phone quickly identifies the situation and reports to the Monitoring Centre Operator. Meanwhile the help-phone is talking to the user providing reassurance. The helpphone allows high quality, two-way, hands-free speech via loudspeaker between the Monitoring Centre Operator and the User. Overcoming User Frailties In addition to its prime function of calling for help, the HP3 telephone and dialler offer the user many important additional benefits designed to offer security and improve quality of life. These include, but are not limited to the following: The help-phone can be pre-programmed to pre-select any desired telecommunications carrier (optional) Handset volume control for sound level enhancement Handset hearing aid induction loop Integral special loud-sounding ringer Large keypad buttons with button-5 feel location Large auto-dial picture buttons for easy dialling Voice announcements to both the user and to the responding Operator Normal modern feature-phone facilities Answering and hanging-up calls via wireless wrist or pendant transmitter Home Companion features such as event reminders, personal care reminders and appointment reminders Multi event Inactivity monitoring and reporting Home and Away Intrusion detection and reporting Pill reminder announcement and pill dispenser trigger Accommodates smoke detectors and other sensors Wide range of wireless accessories and call-points Specifications subject to change at discretion of INS LifeGuard. 6

HD4 Introducing the new INS LifeGuard HD4 Dialler Introduction This new all-purpose emergency-call dialler is based on the circuit and software designs of the third generation INS LifeGuard HP3. It therefore also draws on over 17 years experience in the supply of over 50,000 units of previous models and further exploits the use of the latest telecommunication components and technologies. Designed and manufactured in Australia, the INS LifeGuard HD4 Dialler is primarily intended for persons at risk, typically being aged or frail persons or those that may otherwise be at personal risk, equally within the private home, aged care residences, or within the workplace. Consequently it meets, and in many respects significantly exceeds, the Australian Standard AS4067 entitled Personal Response Systems. This attractive and flexible design concept makes the product suitable for desk or wall mounting; it is also intended to fit snugly under a normal telephone instrument if preferred. The HD4 Dialler is supplied with a single wireless pendant, however up to 48 wireless accessories may be programmed into each dialler allowing significant flexibility for various applications. The HD4 Dialler also includes comprehensive, but simple to operate, Home and Away security monitoring facilities, making it particularly suited for those living alone or within retirement village communities. The waterproof, wireless pendant has an iridescent glow in the dark button and a replaceable longlife battery. Each pendant continuously checks its battery and automatically reports a low battery condition to the user and/or to the monitoring centre as required. Features and Benefits Wall, desk or underphone mounting Back-lit Help button plus wireless pendant trigger Programmable Daily OK button Reassurance voice announcements to resident Voice to voice and/or computer terminal protocols Choice of languages for Resident Announcements Announces a handset being off-hook or line disconnect 80 Hour (approx.) Dialler battery back-up Answering and hanging-up of normal telephone calls via wireless pendant Appointment, medication or meal reminders Inactivity monitoring and reporting Home & Away intrusion, smoke, gas, etc. detection Allows mixture of voice and computer centre contact Auto voice reassurance & diagnostics annunciation Auto voice announcements to responding carer Back-up communication paths for reliable operation Wide range of wireless accessories and call-points Telstra home services & 101 service compatibility Secure remote access for commands and programming Doorbell or special local alert capability Integral day of week and real time clock Specifications subject to change at discretion of INS LifeGuard. 7

Personal Monitoring and Alarm System Security Key Holders Options A Security Key Holder is used to hold spare keys to your doors. INS LifeGuard strongly recommends the use of its Security Key Holders. The fixed model is usually mounted near the household electricity box, or near the front or rear doors. The portable model can be attached to a railing, pipe, or other fixture and can be easily removed and relocated. In the event of an emergency, we will alert emergency personnel, advising them of the Security Key Holders location and its code. Additional Emergency Transmitters Worn as a pendant or on the wrist, these can be added at any time. Smoke Detectors Every home should be protected by a Smoke Detector. On detecting smoke, the INS LifeGuard Smoke Detector will sound an audible alarm. It will then communicate with the INS LifeGuard Emergency Unit, which will transmit a signal to INS LifeGuard s Emergency Control Centre so that appropriate action can be initiated. Importantly, if the battery in the Smoke Detector runs low the Detector will signal the INS LifeGuard Emergency Unit, so that we can alert you of the problem. Fixed Wireless Call Points These devices are useful for use in common danger areas such as Bathrooms, En Suites, and Bedrooms or can be fixed perhaps to outdoor patios etc. They require no electrical wiring and can be installed in minutes. Infra Red Beams (PIR s) INS LifeGuard s Infra-Red Beams are also wireless. They can be used to detect movement, thereby providing a monitored household security system. 8

Special Needs Transmitter For those who may be unable to press a normal transmitter button, this is a tube that you can breathe into to send an alarm signal. Key Ring Transmitter For Home Security Alarm On/Off and Help. Inactivity (unit sponsored) A special feature of the INS LifeGuard unit is its ability to alarm itself if no activity has been detected within a pre-programmed time frame. If you choose this feature in the basic unit s configuration, and the alarm is sounded, you will need to press the cancel button within the programmed time frame if you do not wish INS LifeGuard to respond. Daily Telephone Check Call This service consists of INS LifeGuard s operators calling you each day at a pre-determined time to check on you. Mode 3 Wiring If you are using other telephones or telephone devices, such as an Answering Machine, Portable Telephone, Fax or Modem, it is strongly recommended that a special secure connection be wired, and INS LifeGuard can arrange this. This is called Mode 3 wiring, or a Mode 3 adaptor plug. These will ensure that the unit will always be able to seize the telephone line to send an emergency call, even if another device is off the hook, is being used, or is faulty. All adapter cords provided by INS LifeGuard have built-in Mode 3 wiring. There are many other useful options available. Please do not hesitate to call us with any special requirement you might have. 9

Our Guarantee We are so sure of our services, products, and commitment to customer satisfaction we are also prepared to offer this guarantee: If you are not totally satisfied with your decision to use INS LifeGuard, you may cancel and we will refund any unused portion of your subscription fee. *Does not include special establishment fee offers or someshort plans. Free Call 1800 636 040 www.theinsgroup.com.au 10