BE SAFE AND SECURE. Landmark Security... giving you peace of mind.

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2 BE SAFE AND SECURE We provide both residential and commercial premises with high performance solutions to suit all needs. We have the expertise to offer a wide range of services from an intruder alarm to CCTV and outdoor perimeter systems. Our security systems are designed to fully protect you, your family, your home and those cherished items that are irreplaceable. A Landmark Security consultant will survey your home and tailor a security system specifically designed for your needs. Not only does Landmark Security offer quality products but we also provide a great service, ensuring the installation process is professionally managed and every detail covered. Every order is carefully surveyed by a local security advisor and managed by a national computerised network. You can be assured that you will receive a great service from start to finish whichever Landmark Security system you choose. So high are our standards that much of our business comes from customers recommending us to their friends and family. They can do so in confidence, because wherever they live, they ll get the same Local Service from the same National Company. At Landmark Security we pride ourselves on our unique after care service which includes - maintenance, 24 hours a day / 365 days a year monitoring at the G4S Nacoss Gold approved Alarm Receiving Centre offering ultimate protection. We have dedicated customer support advisors just a phone call away to assist you with any problems or queries. In the unlikely event your problem cannot be resolved; one of our approved engineers will visit your home, usually the same day. Landmark Security... giving you peace of mind. Tailor-made systems to suit your needs EN GRADE 2 Security systems & alarms approved Fully qualified installation engineers Fully guaranteed products Fully guaranteed installation Fully guaranteed services

3 working in partnership with G4S to provide response services to alarm activations With the Landmark Security monitored system you are connected 24 hours a day to the G4S Nacoss Gold approved Alarm Receiving Centre. This means that we are always watching over your home. If your alarm is triggered. 24 hour protection for you and your family If necessary our partners at G4S will send a Mobile Partol Response Unit to the property. Customer Helpline Using your existing phone line your security system sends a signal to the monitoring centre. You and your keyholders will be contacted and within seconds they will verify the alarm.

4 UNCONDITIONAL GUARANTEE Landmark Security offer the finest security products in the marketplace today and allied to our professional installation and monitoring service, we are so confident that our system gives you the protection that you deserve. Should any part in your system at any time fail* we will replace the part completely free of charge. We take great care and pride in each installation we carry out and we hope you will be delighted with every aspect of the service you receive from Landmark Security. If, however, you require after sales service or advice please call our Customer Support Centre on For more information please call or visit *Subject to you maintaining your monitoring contract with Landmark Security. SAFE AND SECURE GUARANTEE Giving you peace of mind with an Unconditional Guarantee

5 PRICE PROMISE GUARANTEE In the unlikely event that you find an identical product and monitoring service within 30 days, then Landmark Security will beat the price by 10% of the difference* Liam Walsh Liam Walsh Managing Director *The Competitor must be a national company and have product ready for installation SAFE AND SECURE GUARANTEE Giving you peace of mind with our Price Promise Guarantee

6 ULTIMATE SECURITY GUARANTEE Landmark Security systems offer a state of the art unique perimeter monitored alarm system, which will give you complete peace of mind. We are so confident in our system that in the rare event an intruder gains entry to your home, we will pay the excess on your home insurance policy. Your guarantee will commence from the date of your completed installation and all balances are paid in full to Landmark Security. We take great care and pride in everything we do; it is our aim to provide the best in the industry, from the installation and product to the after sales service, monitoring and mobile response. If, however, you require after sales service or advice please call our Customer Support Centre on For more information please call or visit SAFE AND SECURE GUARANTEE Giving you peace of mind with an Ultimate Security Guarantee

7 LANDMARK SECURITY TOP 10 HOME SECURITY TIPS Ensure all windows and doors are locked even if you re at home Fit dead locks to all external doors Never leave spare keys in a convenient place i.e. under doormat/plant pot Keep your keys and valuables out of sight and away from windows/doors Cancel milk/newspapers when away on holiday Install security lights to illuminate front of property Leave a light on in a room and remember to draw curtains when you go out at night Mark your property will help police verify it has been stolen Keep all tools and ladders locked up a burglar could use them Install a Landmark Security Monitored Intruder Alarm System Remember, having no home security is the biggest factor in determining if your home is broken into. Giving you peace of mind

8 CASH 4 LIFE RECOMMENDATION SCHEME Why not recommend your friends and family? Recommend Landmark Security to your friends and family and you will receive a 200 cheque back on any order that is installed At Landmark Security we look forward to protecting you, your family and your home. *All cash backs will be paid within seven days of installing the recommended order. Giving you peace of mind

9 THE LANDMARK FIRE & SECURITY SYSTEM The Landmark Security Fire & Security system has been designing and using the latest products in security technology. Our security systems are the ideal solution for most premises and offer the highest level of security and protection for your family and home. The product design will blend in with the most modern interior décor and its wire free detectors and accessories ensure the installation is quicker and easier, without the need to run unsightly cables or conduits. The heart of the system is an intelligent, simple, quick and reliable control panel which is the most professional wireless system available today. The control panel maintains communication in harmony to every sensor and detector via radio frequency and will raise an alarm in the event of a potential intruder, low battery and jamming levels (in the case of high radio frequency neighbourhoods). Unique features within the control panel are full voice menu guide to aid remote phone operation, local announcement and feedback of system status and family message centre so you can leave messages for members of your family when setting the system. Up to 2 wireless keypads can be added to the system at entry/exit points and up to 8 keyfobs for each family member. Your system can also be part set so that you can freely move around your house whilst the perimeter of your home is protected. The security system is all about protecting your home and that includes every door and every window, whether upstairs or downstairs, front or back. The line of defence is paramount to a Landmark Security system and we use advanced technology detectors to measure body mass, motion, vibrations, shock attacks, heat and breaking glass to detect any attempt of forced entry. There are very few products on the market today that have such stringent safeguards and that can also eliminate false alarms whilst complying to the new European legislation EN Grade 2. The benefit of a Landmark Security Fire & Security System is 24 hour monitoring day in and day out, 365 days a year. Each time your security system is set the control panel automatically alerts the G4S Alarm Receiving Centre via your existing phone line, so no need for an additional line to be fitted. The G4S Alarm Receiving Centre is manned by experienced and vigilant operators who are supported by advanced technology and every alarm activation is acted upon immediately. For more information please call or visit Giving you peace of mind

10 working in partnership with G4S G4S RESPONSE SERVICES G4S provide the monitoring and response service to all Landmark customers where specified in your contract. G4S have security officers throughout the UK ready to respond in the event of an alarm. All G4S vehicles are satellite tracked via a control centre. G4S values are: Customer Service, Expertise, Performance, Best People, Integrity, Team Work, Collaboration and Care. G4S do not provide Landmark Security with any marketing, sales, installation or customer services. To contact the G4S Alarm Receiving Centre call however for all enquires relating to your alarm system you must call Landmark Customer services on Giving you peace of mind

11 LANDMARK MONITORING SERVICE Immediate Response for Monitored Personal Attack Button A Personal Attack signal from a monitored alarm will be immediately responded to. With a bellonly alarm you are relying on a neighbour coming to your aid. Duress Signal With a monitored alarm you can send a secret code signal to the Alarm Receiving Centre if you are forced to turn off the alarm. With a bell-only alarm the bell would be stopped and no one would be alerted to help you. Fire Safety Most battery operated smoke detectors are not properly maintained and a conventional standalone smoke detector may not activate fast enough to ensure the occupants are woken up in time. A unique Fire Detector detects lethal smouldering fires quickly and because it is linked in to your monitored alarm system, we can call the Fire Brigade if you are incapacitated. The Fire monitoring part of the alarm system stays set even if the main intruder alarm is not set. Fire Protection If you are not in the house and fire breaks out, you are relying on a neighbour/passer by to call the Fire Brigade. With a monitored alarm system the monitored Fire Detector can rapidly detect the fire, and the Alarm Receiving Centre will quickly call the Fire Brigade. This is particularly important if you have pets who could be trapped in the property. Online Fault Rectification With a bell-only alarm if a fault develops an Engineer will most likely need to attend the site. The home-owner will then have to wait for an Engineer to arrive. With a monitored alarm system using the latest technology, we can send an electronic tool box down the monitoring line, to carry out fault diagnostics and rectifications. False Alarm Management With a monitored alarm you have an internal siren to deter the burglar, but you do not necessarily need a loud external siren because you are not relying on neighbours/passers by to come to your aid (they very rarely will most neighbours get fed up with ringing burglar alarms). If you are away for a period of time (e.g. on holiday) and there is a problem with your alarm which requires entry to the house to rectify we can alert a key holder. With a bell-only system a fault may persist for the whole time you are away, and no one may be available to attend to the problem, and a ringing alarm with nobody attending is an open advert to a would be burglar. Giving you peace of mind

12 FAQs Q. How quickly can I have an alarm installed? A. Landmark Security recognises that having made the wise decision to secure your home it is essential that your security needs are met promptly and efficiently. A Landmark Security alarm system can normally be fitted and activated in your home by a fully qualified engineer within 48 hours of your order. Q. Can I take the system with me if I move? A. If we have service and alarm response cover in the area you re moving to, yes. Landmark Security engineers must remove and refit the system and the customer will be charged installation price only. In reality, the incoming occupant usually wants the alarm and will negotiate a price with our customer. The Lifetime guarantee is transferable to the incoming occupant. Q. What happens if I have an extension built or have new doors or windows fitted? A. As our alarm systems are wireless, existing detectors can be moved easily or additional detectors added in order to maintain levels of security throughout your home. Q. Can I have the alarm on when I m at home? A. Yes. The alarm system can be set to have certain zones or sensors omitted in order to provide protection from intrusion while you are at home. In addition any panic button or smoke detector will work whether the system is set or un-set. Q. Will my system interfere with my existing telephone and/or broadband connection? A. No, we install a hard wired ADSL filter as standard so there is absolutely no interference with your telephone line or your broadband connection. Q. What range do the wireless devices have? A. The devices have an uninterrupted range of 100 metres. This can be substantially boosted with the installation of a repeater. Q. Will my system false alarm? A. The vast majority of false alarms are due to poor installation or inferior equipment. As Landmark Security only use fully trained engineers and install equipment of the highest quality our systems have one of the lowest false activation rates available. In addition to this, the Landmark engineer will give a detailed demonstration of how to use the system; he will not leave until you are 100% happy and confident on how to use the system. Q. What happens if I accidently set the alarm off? A. We will contact you immediately if you have not un-set the system. We will ask you for your password, if the correct password is given the Mobile Patrol Response Unit will be cancelled and your key holders will not be contacted. Q. What happens if there is a power cut? A. The Landmark Security control panel has a back-up battery that will operate the system in alarm condition for at least eight hours (more likely 20 hours) and when the mains power comes back on it simply recharges the battery. If the power cut is a particularly long one and the battery should start to run low, the system will advise us and we will contact the customer, or if they are not available, one of their key holders. Q. Why do I need to provide the details of 2 key holders for my monitored alarm? A. The police require at least 2 key holders. Neither of the key holders can live at the property where the alarm is installed and they must not reside together. It is also a requirement that you provide a landline telephone number for your key holders as well as a mobile number if available. Q. How do I change my key holders details? A. It s simple. Just call Landmark Security on with your changes. Make sure to tell your key holders what to do in case they receive a call from us. You need to confirm the changes in writing. Q. What happens if I recommend a friend? A. To recommend a friend or family member call us on: Landmark Security as a company grows on recommendations; once an order is installed we will reward you with a cheque for 200 through our Cash 4 Life Scheme.