2015 The Year in Review Morgantown Area

2015 The Year in Review Morgantown Area

The WVU Medicine Brand We launched WVU Medicine, a new systemwide brand: All WVU Medicine hospitals and clinics across the state and region are using the new logo. We spent the year celebrating the new brand at these facilities. The consistency of brand is sending a strong message to the public that they re being cared for in WVU Medicine facilities by WVU Medicine providers. We re focused on ensuring our patients receive the same quality of care and experience at all WVU Medicine facilities.

The WVU Medicine Brand Our facilities and affiliates: Berkeley Medical Center, Martinsburg Camden Clark Medical Center, Parkersburg Garrett Regional Medical Center, Oakland, Md. (new) Jefferson Medical Center, Ranson Potomac Valley Hospital, Keyser Ruby Memorial Hospital, Morgantown St. Joseph s Hospital, Buckhannon (new) United Hospital Center, Bridgeport

The WVU Medicine Brand Potomac Valley Hospital Celebration Carl Liebig, MD (right), 93, a long-time family medicine provider at PVH, gets ready to raise the WVU flag as a symbol of the hospital s affiliation with WVU Medicine. PVH is built on land once owned by Dr. Liebig. Leaders gather for a photo following the celebration, which included PVH employees, community members, grade-school children, nursing students and others.

Even our vehicles are sporting the new logo.

Our Brand Vision We want people throughout West Virginia and the surrounding region to turn to WVU Medicine to find answers to their most complex problems. We want to be THE leader, not a leader, in providing advanced specialty care.

Signature Programs Oncology Heart and Vascular Neurosciences Children s Health Critical Care / Trauma Surgical Services

Signature Programs Satellite WVU Cancer Institute locations are helping us create an integrated system: Camden Clark, Parkersburg (rebranded center) Garrett Regional Medical Center, Oakland, Md. (new affiliation) Berkeley Medical Center, Martinsburg (being rebranded in the spring) Coming soon: WVU Heart and Vascular Institute WVU Medicine Children s

New Facilities, Clinics & Additions

Ruby Memorial Hospital Lobby / Friends Gift Shop / Starbucks

Fun Fact 4,000 The average number of customers served at Starbucks each week.

Fun Fact 602 The number of Pumpkin Spice Lattes purchased at Starbucks during November.

University Town Centre

University Town Centre Community Day

Morgantown South

Mountaineer Pharmacy WVU Health and Education Building

Under Construction

Ruby Memorial Hospital Southeast Tower Completion date: 4 th Quarter 2016

Ruby Memorial Hospital Southeast Tower Topping Out Ceremony Completion date: 4 th Quarter 2016

Fun Fact 13,608 Square Feet The amount of glass being installed in the new tower.

Completion date: Fall 2016 WVU Medicine / Mon General Radiation Therapy Unit

Completion date: 4 th Quarter 2017 Ruby Memorial Hospital Emergency Department Renovations / Expansion

Physician Office Center Renovations / Expansion Completion date: 4 th Quarter 2018 Colored areas = refresh finishes White areas = new construction

Completion date: Summer 2017 Outpatient Surgery Center University Town Centre

WVU Medicine Fairmont Construction start date: Summer 2016 Completion date: Summer 2017

Caring for More Patients Than Ever Before

2015: By the Numbers 2015 Actual (annualized) 2014 Actual Discharges (includes observation) 35,443 34,106 Surgeries 22,779 21,349 Endoscopy Procedures 6,731 5,064 ED Visits 50,252 48,278 Outpatient Visits 774,131 710,384 Completed New Patient Visits 132,845 124,848

Fun Fact 1,470 The increase in transfers from other facilities compared to 2014. In 2014, there were 5,892 transfers; 2015, 7,362. That averages out to 20 patient transfers a day.

Making a Difference

Making a Difference I can honestly say I have never been treated as well in a hospital as your entire establishment treated me. From the admission to the completion of my stay, I was overwhelmed by the professionalism and compassion shown by all concerned. It seemed to embody the ultimate blend of professionalism, medical care and compassion ~ Excerpt from a letter from a physician who was a recent patient at WVU Medicine

Making a Difference We cleaned up and de-cluttered.

Making a Difference We hired navigators to help with way-finding.

Fun Fact 14,000 The average number of steps a navigator takes each day.

Making a Difference We transitioned to Highmark Blue Cross Blue Shield as a third-party administrator of WVU Medicine health insurance (effective Jan. 1, 2016), which helps keep employees in the state for care. We offered benefits to legally married same-sex couples.

Recruiting Top Employees, APPs & Physicians

2015: By the Numbers Jan.-Nov. 2015 Jan.-Nov. 2014 Staff (FTEs) 5,388 5,172 APPs 229 181 Physicians 481 452 Total 6,098 5,805

Fun Fact 1,700 The number of staff and APPs recruited and hired. That s an increase of 400 hires compared to 2014. 46,575 employment applications were received.

Fun Fact 3,179 The number of providers and staff who are under the age of 36. That equates to 42 percent!

Fun Fact 3,155 The number of employees who are between the ages of 17 and 37.

Fun Fact 123 The number of providers who are being actively recruited to join WVU Medicine; includes 84 new providers and 37 replacement providers.

Above & Beyond

Above & Beyond Magnet Yvonne Nieman, RN, of WVU Medicine Children s, and other staff react to the Magnet re-designation news.

Above & Beyond Designations / Verifications: Ruby Memorial Hospital: Magnet (ANCC) Ruby Memorial Hospital: Ebola Treatment Center (CDC) Clark K. Sleeth Family Medicine Center: Patient-Centered Medical Home (NCQA) Epilepsy Center: Level 4 (NAEC) John Michael Moore Trauma Center: Level 1 Trauma Center and Level 2 Pediatric Trauma Center (ACS) Stroke Center: Get With the Guidelines (AHA / ASA) Accreditations: Radiation Oncology (ACR) Urgent Care (UCAOA)

Above & Beyond Accolades: Ruby Memorial Hospital Ranked No. 18 nationally in quality (University HealthSystem Consortium Quality Leadership Awards) Ranked No. 1 hospital in West Virginia for fourth consecutive year; also named a Best Regional Hospital and high performing in five specialties (U.S. News and World Report) Among Most Wired for fifth straight year (American Hospital Association Health Forum and the College of Healthcare Information Management Executives) Named Gold Well Workplace (Wellness Council of America) Named Large Business of the Year (Morgantown Area Chamber of Commerce)

Leadership New Faces, Responsibilities

Leadership New Faces, Responsibilities WVU Medicine-Ruby Memorial Hospital: Ron Pellegrino, MD, Chief Operating Officer Amy Bush, VP, Operations Douglass Harrison, VP, Healthcare Integration Doug Mitchell, Interim VP and Chief Nursing Officer J. Phil Saul, MD, Executive VP of WVU Medicine Children s and Executive Director for Children s Health (system)

Leadership New Faces, Responsibilities WVU: Clay Marsh, MD, VP and Executive Dean for Health Sciences Leo Brancazio, MD, Chair, Obstetrics and Gynecology Sanford Emery, MD, Interim Chair, Surgery Marc Haut, PhD, Chair, Behavioral Medicine and Psychiatry Hassan Ramadan, MD, Chair, Otolaryngology

Caring for Our Community

Caring for Our Community Held two of the largest community health events in the region the WVU Medicine Expo and WVU Medicine Children s Kids Fair.

Caring for Our Community Provided other free community health screenings, including heart health and skin cancer. As a Partner in Healthy Living with BOPARC, supported a scholarship program that provides financial assistance for summer camps. Held annual September Stride 5K with proceeds benefitting patients with cystic fibrosis. Supported inaugural Morgantown Marathon (serving as title sponsor in 2016). Supported local United Way efforts, including workplace campaign and Day of Caring.

Fun Fact $200,000 The record amount WVU Medicine and its employees contributed to the United Way.

Fun Fact 2,167 The number of mammograms provided by Bonnie s Bus.

Community Support

Community Support A Few Examples

Community Support The Rose Parade

Fun Fact 300 The number of volunteers who provide support in our hospitals and clinics.

Moving Forward

Moving Forward A strong focus on: Quality, outcomes and service Access and capacity Partnerships with other institutions, providers Recruitment, retention and engagement Operating performance Changing healthcare marketplace

THANK YOU!