Prosci management webinar 5 roles of managers supervisors The slides, PDF file of the slides, the one page hout the contained content are designed for use with participation in the webinar. Reproduction distribution without permission are prohibited. If you are interested in distributing this information in your organization, please contact an Account Manager at license@prosci.com webinar@prosci.com or +1-970-203-9332. Prosci Inc. All rights reserved. www.-management.com 1 Our value proposition: To help organizations build their own internal management competencies through the development delivery of ols methodologies Our principles: i About Prosci Research-based Holistic Easy--use Prosci by the numbers: 7 14 66% 2600+ 9000+ 63,000+ Longitudinal studies Years of research Fortune 500 companies Research participants Certified practitioners 63,000+ Registered members About Prosci webinars Webinar purpose: Educational Thought provoking Insights in new development New ideas, phraseology, language, frameworks Give you at least one hour per week think about management Tools or downloads referenced in this free webinar are for webinar educational purposes; reproduction or distribution of these ols in your organization will require additional steps on your part. Prosci s channels: Published products ols Web-based ols applications Face--face training Train-the-Trainer Prosci s target audiences: Change management specialists Project teams leaders Executives senior leaders Managers supervisors Contact: Telephone Support: +1-970-203-9332 Email Support: webinar@prosci.com Webinars are presented by Prosci the Change Management Learning Center Prosci Inc. All rights reserved. www.-management.com 2 1
2009 Prosci Bill Cigliano 2009 Prosci Bill Cigliano Prosci Agenda Why managers supervisors are important Five roles of managers supervisors Prosci management process for managers supervisors What you can do Preparing yourself for Understing s underway yourrole role Adapting that is happening you Developing competencies for managing Leading employees through Introducing your employees Managing employees through the transition Reinforcing celebrating successes Prosci Inc. All rights reserved. www.-management.com 3 Managers supervisors are one of the key roles in management Employee-facing Executives senior managers Middle managers supervisors Executives senior leaders fulfilling the role of sponsors of Middle managers supervisors fulfilling the role of coach for their direct reports Change Management team Project team Project support functions Enabling Change management team applying a structured approach enabling others Project team integrating the people side of Support functions providing expertise Prosci Inc. All rights reserved. www.-management.com 4 2
2009 Prosci Bill Cigliano Who in the organization is closest the employees that have adopt the? Prosci Inc. All rights reserved. www.-management.com 5 Managers supervisors are caught in the middle Changes impact them They must lead their employees through s Prosci Inc. All rights reserved. www.-management.com 6 3
Managers supervisors play a role in large small s Prosci Inc. All rights reserved. www.-management.com 7 Managers keep operations going during Prosci Inc. All rights reserved. www.-management.com 8 4
Managers supervisors can be the most resistant group in times of Top reasons for manager resistance from Prosci s s research 1. Lack of awareness about involvement in the 2. Loss of control or negative impact on job role 3. Increased workload lack of time 4. Culture of resistance past failures Prosci Inc. All rights reserved. www.-management.com 9 Managers supervisors are crucial allies in times of 1. Key employee-facing role 2. Closest employees 3. Caught in the middle 4. Managers play a role in large small s 5. Managers keep operations going during 6. Potentially most resistant Prosci Inc. All rights reserved. www.-management.com 10 5
Five roles of managers supervisors Role 1 Communicar * From Prosci s 2012 Best Practices in Change Management benchmarking report Role 2 Liaison Role 3 Advocate Role 4 Resistance manager Role 5 Coach 2009 Prosci Bill Cigliano Prosci Inc. All rights reserved. www.-management.com 11 Role 1 Communicar Employees want hear personal messages about the from the person report How will it impact me? How will it impact our team? What do you think about it? Risk if this role is not fulfilled: Employees lack awareness about why s are being made. Resistance increases. Prosci Inc. All rights reserved. www.-management.com 12 6
Role 2 Liaison Two way information ex Project mgmt teams Managers supervisors Risk if this role is not fulfilled: The project team does not have an accurate view of how the is impacting employees or how effectively the is being adopted. Prosci Inc. All rights reserved. www.-management.com 13 Role 3 Advocate Managers supervisor must be on board before they can coach their employees through the process This means they undergo their own process of first they are a unique specific group that must be addressed with management Risk if this role is not fulfilled: Employees do not view the as important. They follow the lead of their supervisor. Prosci Inc. All rights reserved. www.-management.com 14 7
Role 4 Resistance manager Managers supervisors are closest where resistance occurs They are in the best position manage that resistance And benchmarking research concurs Risk if this role is not fulfilled: Employees will not have a productive way surface objections work through their resistance. Prosci Inc. All rights reserved. www.-management.com 15 Role 5 Coach Managers help their employees have Awareness of the need for Desire participate support the Knowledge on how Ability implement skills behaviors Reinforcement sustain the Risk if this role is not fulfilled: Employees do not make a successful personal transition struggle during the : productivity, turnover morale implications. Prosci Inc. All rights reserved. www.-management.com 16 8
Are managers supervisors prepared fulfill their role? Strongly agree Agree Disagree Strongly gydisagree Unsure * From Prosci s 2012 Best Practices in Change Management benchmarking report 0% 10% 20% 30% 40% 50% Prosci Inc. All rights reserved. www.-management.com 17 Organizations are not preparing their mangers supervisors Not providing the skills, training ols for managers supervisors Only 23% of participants in Prosci s 2011 study provided formal management training managers supervisors We should be concerned as organizations as management practitioners Prosci Inc. All rights reserved. www.-management.com 18 9
Prosci Prosci s management process for managers supervisors Preparing yourself for Understing s underway your role Adapting that is happening you Developing competencies for managing Leading employees through Introducing your employees Managing employees through the transition Reinforcing celebrating successes Self-paced olkit 1-day training Prosci Prosci Inc. All rights reserved. www.-management.com 19 First look inward: Preparing yourself for Preparing yourself for Understing Understing s s underway underway your your role role Adapting Adapting that that is is happening happening you you Developing Developing competencies competencies for for managing managing Leading employees through Introducing Introducing your your employees employees Managing Managing employees employees through through the the transition transition Reinforcing Reinforcing celebrating celebrating successes successes Preparing yourself for Understing s underway your role Adapting that is happening you Developing competencies for managing 1. Identify the s impacting your group; Underst why these s are being made; Identify how the s will impact your team; Underst your role 2. Identify your own areas of resistance; Discuss your objections or concerns; Make a personal choice support participate in the 3. Underst the concepts of management; Learn how use the ols for managing the people side of ; Develop action plans for working with employees Prosci Inc. All rights reserved. www.-management.com 20 10
Prosci Second look outward: Leading employees through Preparing yourself for Understing Understing s s underway underway your your role role Adapting Adapting that that is is happening happening you you Developing Developing competencies competencies for for managing managing Leading employees through Introducing Introducing your your employees employees Managing Managing employees employees through through the the transition transition Reinforcing Reinforcing celebrating celebrating successes successes Leading employees through Introducing your employees Managing employees through the transition Reinforcing celebrating successes 1. Build Awareness of the need for by communicating Why a is needed; d Current performance level; Objectives for this ; The nature of the (high level only) 2. Help employees through their transition using ADKAR as a ol As an assessment As a guide for actions 3. Reinforcing with team through Feedback from employees; Accountability systems; Audits compliance; Root cause analysis corrective actions; Celebrations, recognition rewards Prosci Inc. All rights reserved. www.-management.com 21 The backdrop: sponsorship communications Context Change management applied the group managers supervisors Help them embrace adopt the before tasking them with leading their employees through the process Prosci Inc. All rights reserved. www.-management.com 22 11
What you can do Help them be great leaders of Put on your ADKAR glasses Prosci Inc. All rights reserved. www.-management.com 23 ADKAR for be a great leader of Action Steps A D K A R Help them recognize their importance engage them Help them underst their role Awareness Desire Knowledge Ability Reinforcement Help them fulfill their role Prosci Inc. All rights reserved. www.-management.com 24 12
6 reasons 3. managers are 4. so important 5. 5 roles of managers 3 action steps for you Wrap up 1. Key employee-facing role 2. Closest employees 3. Caught in the middle 4. Keep operations going during 5. Managers play a role in large small s 6. Potentially most resistant 1. Communicar 2. Liaison 3. Advocate 4. Resistance Manager 5. Coach 1. Help them recognize their importance engage them (A&D) 2. Help them underst their role (K) 3. Help them fulfill their role (A&R) Prosci Inc. All rights reserved. www.-management.com 25 Resource: Self-paced olkit $209 Quantity discounts available Change Management Guide for Managers Tab 1 Overview Tab 2 Understing s underway Tab 3 Adapting Tab 4 Developing mgmt competencies Tab 5 Introducing your employees Tab 6 Managing employees through the transition Tab 7 Reinforcing celebrating success Tab contents Purpose of this activity How the activity is performed Tools worksheets support this activity Tools worksheets Change summary worksheet Understing worksheet Personal viewpoint worksheet ADKAR assessment Competency assessment Awareness-building plan template Key messages outline ADKAR profile worksheet Change development plan template Group summary worksheet ADKAR questionnaire 10 action steps for managing resistance Training needs assessment Fostering ability worksheet Reinforcing checklist Employee feedback template Prosci Inc. All rights reserved. www.-management.com 26 13
Resource: 1-day training program Intended audience My direct reports bring s Course pic life I need effectively lead them through. Course pic Outcomes What is my position on? How do my people go through the process? What is my role in leading with my direct reports? Real, targeted, specific action plans for my direct reports Course pic Course pic Breakout activity it Breakout activity Breakout activity Two options for instruction: Prosci Instrucr (training@prosci.com) You (or your internal training resources) following Prosci s Train-the-Trainer program Prosci Inc. All rights reserved. www.-management.com 27 Prosci management offerings Research-based Holistic Easy--use Certification 3-day intensive program where you apply the methodology, process ols a real project as you learn them. Earn CEUs, PDUs HRCI credits Open enrollment: offered at locations across the US, also around the world by Primary Affiliates At your location: for classes up 12 participants Awesome - truly one of the most beneficial programs I have ever attended - immediate application on the job! The best training class I have had in years. Goes way beyond the strategy framework focuses on real world problems the ols solve them. Additional training i Train-the-Trainer program: Teaches you how deliver Prosci s management programs in your organization Advanced Change Management: Exps your knowledge of the discipline helps you move from a project-by-project an organizational perspective Methodology ols Change Management Toolkit: 3-ring binder with CD/USB complete process set of assessments, worksheets templates for creating management strategy plans Change Management Pilot Pro: online methodology ol with four-click access methodology, downloadable templates assessments, benchmarking excerpts, presentations numerous elearning modules Best Practices report Best Practices in Change Management (2012 edition): most complete body of knowledge on management available, with benchmarking results lessons learned from 650 practitioners learn what works what doesn t work for managing the people side of Available March 2012 Prosci Inc. All rights reserved. www.-management.com 28 14
Change management certification "Very easily the best, most educational learning experience in which I have ever participated." - Chris T. Prosci management public sessions (Tuition: $2100) 3-day certification program in management Work on an actual project from your organization Utilize best practices research with more than 2600 companies worldwide Get input from seasoned executive instrucrs fellow classmates "Hit the ground running" with your management plans when you return Earn 2.4 CEUs, 24 PDUs from PMI 23.5 HRCI recertification credits www.-management.com/-management-training.htm Offerings of the 3-day certification program: Multiple times per month at locations across the United States, or at your location Across the globe offerings by Primary Affiliates Authorized Training Providers One of the best sessions for business training I have attended. Well structured methodology for immediate impact. - Ken M. Amazing experience - career changing for me. What I learned at Prosci s Change Management Program will allow me transform my organization. - Shelly Z. Fantastic program bring gether the project management discipline with a management methodology. - Keith S. Many training sessions only give the theoretical approach, but this one ok it the next necessary step of implementation. This will jump-start the! - Debra Q. Prosci Inc. All rights reserved. www.-management.com 29 Change management certification Course locations across the U.S. Or bring the program you email training@prosci.com for information about onsite programs Peaceful Valley Ranch Colorado Rocky Mountains Gr Geneva Chicago, IL area Cheyenne Mountain Resort Denver, CO area Eaglewood Resort Chicago, IL area Seascape Resort Monterey Bay, CA area Airlie Center Washingn DC area Sycuan Resort San Diego, CA area Villas of Gr Cypress Orlo, FL area Temecula Creek Inn San Diego, CA area Woodls Resort Housn, TX area Amazing: these three days are going save me hundreds of hours help me help my company realize the benefits they seek. - Mike C., April 2011 participant A great course. Fills a gap that I always recognized but was unable close. Moves CM from uchy feely world something that can be executed in a structured manner. - Blair B., February 2009 participant Infinitely exceeded all of my expectations! Off the charts program! Best training I have attended in 17 years! - Ragan C., December 2010 participant This was the most effective engaging course I've ever taken. I feel that I can truly use this knowledge in my personal professional life immediately. - Lisa S., February 2009 participant Prosci Inc. All rights reserved. www.-management.com 30 15
Prosci Train-the-Trainer The goal of Prosci s Train-the-Trainer (TTT) program is enable you facilitate an experience that transforms how someone sees themselves when it comes managing the people side of. www.-management.com/ttt/index.htm Courses you can teach following TTT: Prosci's 3-day program for management practitioners project team members Prosci's 1-day coaching program for managers supervisors Prosci's 4 6-hour sponsor program for executives senior leaders Prosci's s 1-day primer for front-line employees Topics covered in the 3.5 day TTT program: Philosophy principles Success facrs Preparing for a course The big picture Srytelling Transitions activities Facilitar challenges Course facilitation Prosci s Train-the-Trainer program is delivered in Lovel, CO each month. See dates at the website above. Class size is limited 5, so seats are limited. Companies around the world are building competency in management become more flexible in day s marketplace. Prosci s Train-the-Trainer program gives you the ability provide these courses internally - for a lower cost your organization. ~ Jeff Hiatt President CEO, Prosci Inc. Prosci Inc. All rights reserved. www.-management.com 31 Resources for applying the Prosci methodology The following resources were used in the creation of this webinar. If you are looking for more detailed descriptions, checklists ols, visit www.-management.com/booksre.htm for ordering information. Resources for developing management plan Change Management Toolkit ($389) Change management principles, process, templates checklists in an easy-use 3-ring binder with electronic files on USB or CD www.-management.com/-management-olkit.htm Change Management Pilot Pro 2012 ($489) Online version of Prosci s methodology ols Updated content with latest best practices new assessments www.-management.com/cm-pilot.htm 2012 edition available in March 2012 Prosci Inc. All rights reserved. www.-management.com 32 16
Reference research materials Reference guides Best Practices in Change Management benchmarking report ($289) Most comprehensive report ever a compendium of data from 2011 benchmarking study previous studies Lessons-learned findings from 650 participants from 62 countries www.-management.com/best-practices-report.htm 2012 edition available March 2012 Change management: the people side of ($18.95) Introduction foundation in managing the people side of www.amazon.com search for management ADKAR: A model for in business,,government our community ($18.95) The definitive explanation of the ADKAR model how it can be applied create successful www.-management.com/adkar-book.htm Prosci Inc. All rights reserved. www.-management.com 33 Resources for supporting others Support for managers supervisors Change Management Guide for Managers Supervisors ($209) 3-ring binder with detailed guidelines exercises help managers support their employees through the process www.-management.com/managers-guide.htm Employee Survival Guide Change ($14.95) A hbook help employees survive thrive during with frequently asked questions ols for managing personal transition www.-management.com/survival-guide.htm Coaches training session (onsite, call for pricing) 1-day program full of exercises apply coaching principles Executives senior leaders Executive briefing (onsite, call for pricing) 4 6 hour session geared show senior leaders how they can be successful sponsors of, with assessments application on real s Prosci Inc. All rights reserved. www.-management.com 34 17
Enterprise perspectives In addition the ols for applying management on a particular effort, Prosci has offerings support organizations who have taken the next step ward managing the portfolio of building management competencies throughout the organization Change Portfolio Toolkit ($800) A structured approach set of ols for bringing clarity the portfolio of. Use Change Scorecards, the Group Impact Matrix, Change Heat Maps the Portfolio Dashboard better underst manage the portfolio of in the organization www.-management.com/portfolio-olkit.htm Building organizational capabilities competencies ECM Roadmap ($479) A web-based ol help you build your strategies plans for building organizational management capabilities competencies Change Management Maturity Model Audit ($89) Web-based audit of organizational maturity with 50 facrs across 5 Capability Areas www.prosci.com/ecm/ Prosci Inc. All rights reserved. www.-management.com 35 The slides, PDF file of the slides, the one page hout the contained content are designed for use with participation in the webinar. Reproduction distribution without permission are prohibited. If you are interested in distributing this information in your organization, please contact an Account Manager at license@prosci.com or +1-970-203-9332 9332. Prosci Inc. All rights reserved. www.-management.com 36 18