PRINTER N0C402B N0C402B - Rev. 1
IER SIEGE - HEADQUARTERS IER S.A. 3, rue Salomon de Rothschild 92156 SURESNES CEDEX FRANCE Tel. +33 (0)1 41 38 60 00 Fax +33 (0)1 41 38 62 75 IER dans le monde - IER Worldwide CHINA GERMANY IER Shanghai IER GmbH Kuen Yang Plaza #1101 798 Zhao Jia Bang Road SHANGHAI 200030 P.R.C. Phone: +86 (21) 6473 6792 Fax: +86 (21) 6473 6806 Wilhelm-Heinichen-Ring 4 29227 Celle Phone: +49 (0) 5141/980 89 14 Fax: +49 (0) 5141/980 89 20 SINGAPORE SPAIN IER PTE Ltd IER Impresoras Especializadas, S.L. 120 Lower Delta Road #14-13/16 Cendex Centre SINGAPORE 169208 Phone: +65 6276 6966 Fax: +65 6271 5563 C/ Torre de Don Miguel, 23 E-28031 - MADRID Phone: +34 91 535 89 75 Fax: +34 91 535 89 76 UNITED ARAB EMIRATES UNITED KINGDOM IER Dubai IER Ltd PO Box 37585 DUBAI Phone: +971 4 347 67 20 Fax: +971 4 347 67 03 Unit G4 Middlesex Business Centre Bridge Road SOUTHALL, MIDDX, UB2 4AB Phone: +44 (0)208 744 7650 Fax: +44 (0)208 744 7670 UNITED STATES IER Inc. Dallas 2015 Midway Road, Suite 118 CARROLLTON TX 75006 Phone: +1 (972) 991 2292 Fax: +1 (972) 991 1044 Toll free: 1-800 624 8538 IER Inc. Belton 815 Kirkley Blvd BELTON TX 76513 Phone: +1 (254) 933 5000 Fax: +1 (254)933 5050 Page 2
NOTICE THIS PRODUCT COMES WITH A LITHIUM BATTERY. BATTERY REPLACEMENT MUST IMPERATIVELY BE PERFORMED BY QUALIFIED MAINTENANCE WARNING PERSONNEL. MOREOVER, ONLY IER APPROVED MODELS MAY BE USED. DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE WARNING MANUFACTURER. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER S INSTRUCTIONS. The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/tv technician for help. In accordance with FCC requirements, changes or modifications not Page 3
expressly approved by IER could void the user's authority to operate this product. Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules. NORWAY: This product is also designed for IT power distribution system with phase-to-phase voltage 230V. NORWAY & SWEDEN: Apparaten skall anslutas till jordat uttag när den ansluts till ett nätverk. THIS APPLIANCE MUST BE GROUNDED. THIS PRODUCT MUST EXCLUSIVELY BE CONNECTED TO AN ELECTRICAL CIRCUIT THAT IS : WARNING - PROVIDED WITH A GROUND FAULT CIRCUIT INTERRUPTER (GFCI) COMPLYING WITH IEC 364 AND NFC15-100 REGULATIONS, AND - CONFORMING WITH THE VOLTAGE CHARACTERISTICS SPECIFIED BY THE NF EN 50160 STANDARD. The cover(s), door(s) and/or drawer(s) of this product is (are) intended for occasional use and must be normally closed. The warranty shall be null and void in case of use of any spare part, special tool or consumable not expressly approved in writing by IER and in the event of attempted repair or servicing of the machines by persons lacking the requisite technical qualifications. This document contains proprietary information of IER. It may not be reproduced or communicated without prior written authorization of IER. It is intended solely for the use of the product described herein, to the exclusion of any other usage. It is provided as is, for information purposes only, without any warranty of any kind, including any warranty of fitness or a particular purpose, and may be modified by IER at any time. The information and specifications contained in this document are subject to change without prior notice. Translated from French - IER Documentation Department Page 4
In compliance with the European Directive 2002/96/CE relative to the management of Waste Electrical and Electronic Equipment (WEEE) implemented as of August 13, 2005, this product may not be disposed of with regular household waste. All products concerned by this directive are marked with the above symbol. The end owner of this product is responsible for either: Transferring the product to an authorized treatment facility where the product components, recognized to present a hazard to the environment and/or public health, will be recycled and recovered properly, or Consulting with the manufacturer for appropriate product waste management according to the terms of the manufacturer. Page 5
CONTENTS 1. GENERAL... 8 1.1 CONTENTS OF SHIPPING CONTAINER... 8 1.2 PRESENTATION OF THE PRINTER... 9 1.3 PRINTER DESCRIPTION... 10 1.3.1 1.3.2 1.3.3 EXTERIOR FRONT VIEW... 10 EXTERIOR REAR VIEW... 12 INTERIOR VIEW OF PRINTER... 14 2. CONNECTING THE PRINTER AND POWER-UP... 15 2.1 CONNECTING THE PRINTER... 15 2.1.1 2.2 2.3 PROCEDURE... 2.1.1.1 Connecting the Printer to the AC Power... 2.1.1.2 Connecting the Printer to the Data Communications System... POWERING UP THE IER 400 PRINTER... 2.2.1 PROCEDURE... POWERING DOWN THE IER 400 PRINTER... 2.3.1 PROCEDURE... 3. INSTALLING AND LOADING THE CONSUMABLES... 3.1 OPENING THE PRINTER COVER... 3.2 3.3 3.4 3.5 3.1.1 PRELIMINARY INFORMATION... INSTALLING FANFOLD MEDIA... 3.2.1 PROCEDURE... INSTALLING ROLL MEDIA... 3.3.1 INSTALLING A ROLL OF DOCUMENTS... ADJUSTING THE PAPER PATH WIDTH... 3.4.1 PROCEDURE... MEDIA LOADING... 3.5.1 PAPER LOAD PROCEDURE... Page 6 15 16 18 20 20 21 21 22 22 22 23 23 24 24 26 26 29 29
4. PRINTER OPERATION... 30 4.1 INDICATOR AND KEY FUNCTIONS... 30 4.2 4.1.1 MEANING OF PRINTER INDICATOR BEHAVIOR... 30 4.1.2 CONTROL PANEL KEY FUNCTIONS... 31 PRINTING DOCUMENTS... 32 4.2.1 DOCUMENT PRINTING PROCEDURE... 32 5. USER LEVEL TROUBLESHOOTING... 5.1 5.2 5.3 5.4 34 OPERATING FAULTS... 34 5.1.1 WHEN POWERING UP, THE PRINTER DOES NOT START UP... 34 5.1.2 THE PRINTER DOES NOT RECEIVE PRINT DATA... 34 5.1.3 THE PAPER IS NOT FEEDING... 35 5.1.4 POOR PRINT QUALITY... 35 5.1.5 FREQUENT ERROR SIGNALS... 36 OPENING THE PRINTHEAD ASSEMBLY - CLEARING A DOCUMENT JAM... 38 5.2.1 PROCEDURE... 38 CLOSING AND LOCKING THE PRINTHEAD ASSEMBLY... 40 5.3.1 PROCEDURE... 40 UNLOADING THE MEDIA... 42 5.4.1 AUTOMATIC REMOVAL... 42 5.4.2 MANUAL REMOVAL... 43 6. PRINTER MAINTENANCE... 45 6.1 RECOMMENDED PERIODIC MAINTENANCE... 45 6.2 6.3 6.1.1 PERIODIC MAINTENANCE FREQUENCY... PERIODIC MAINTENANCE PROCEDURES... 6.2.1 REMOVING DUST FROM THE PRINTER MECHANISM... 6.2.2 CLEANING THE PRINTHEAD AND PLATEN... RESTORING THE PRINTER TO OPERATIONAL CONDITION FOLLOWING PERIODIC MAINTENANCE... 6.3.1 ACTIONS TO BE PERFORMED BEFORE PUTTING THE PRINTER INTO SERVICE... 45 46 46 48 50 50 Page 7
1 GENERAL 1.1 CONTENTS OF SHIPPING CONTAINER The box in which the printer is shipped contains: an Printer, a user safety guide, a power cord (optional), a set of test coupons, one of which contains the default (factory) configuration of the printer. IMPORTANT: We recommend that you retain the packing material (box and padding) at least throughout the warranty period. Also keep the User Safety Guide and the machine configuration coupon near to the printer. Visit our website to download the PDF version of the www.ier.fr Figure 1.1 Contents of printer shipping container Page 8
1.2 PRESENTATION OF THE PRINTER The Printer is designed to print bag tags, ATB1 size coupons and flight strips. With a standard print resolution of 203 dpi (8 dots/mm), the Printer provides high quality print for text, logos and barcodes. In its 107mm printhead version (80mm on the standard version), the Printer can print documents up to 120mm in width. The printer can also be fitted with two different types of front panel: a front panel with a display and a 4-key control panel, a front panel with no display and a 2-key control panel. The Printer uses direct thermal printing technology, which requires heat-sensitive paper media. Blank bag tags or boarding pass strips are fed continuously through the rear of the printer. The printer accepts fanfold media or roll media, if fitted with the IER roll media dispenser option. The printer is equipped as standard with an output slot with two serrated edges for tearing off printed documents. Optionally, the printer can feature an automatic document separator system, of the cutter type for applications requiring documents of varying lengths. For applications offering RFID (Radio Frequency Identification)-enabled baggage handling, the Printer, if equipped with the optional RFID module, is also able to print and encode bag tags containing a radio frequency antenna. Page 9
1.3 PRINTER DESCRIPTION 1.3.1 Exterior Front View The Printer features: On one version, a front panel equipped with a display (8) and a 4-key control panel (1), see figure page 11. The 4-key panel features: - an "ONLINE" key (2) to acknowledge a fault condition or to toggle from one mode to another ("Offline" / "Online"), - a "TEST" key (3) enabling the printout of test documents or the selection of another application (if available), - a "RESET" key (4) to clear faults, - a "FEED" key (5) to eject a blank document, - a red indicator lamp (6), - a green indicator lamp (7). The activation and behavior of the indicators reflect the operational status of the printer (see page 30) and the occurrence of printing errors (see page 34). On another version, a front panel with no display but a display cover (16) and a 2-key control panel (11), see figure page 11. The 2-key control panel (11) features only: - the "ONLINE" (12) and "TEST" (13) keys, - the red (14) and green (15) indicator lamps. An "RFID" sticker (17) indicating that the printer is equipped with the RFID option (can be included with both versions). A paper ejection slot (9). A protective cover (10). Page 10
1 2 3 4 5 - Control panel Mode key Test document key Fault clear key Eject blank document key 6 7 8 9 10 - Red indicator lamp Green indicator lamp Display Ejection slot Protective cover Figure 1.2 Front view - Version: Front panel with display and 4-key control panel. 11 12 13 14 - Control panel Mode key Test document key Red indicator lamp 15 - Green indicator lamp 16 - Display cover 17 - RFID sticker Figure 1.3 Front view - Version: Front panel without display and 2-key control panel Page 11
1.3.2 Exterior Rear View The rear of the Printer features: The communications interface, including: - an RJ45 network port (1), - a USB port (2) - an RS232 serial port (3), COM1, - an RS232 serial port (4), COM2, - a "Host" USB port (5). Two locating pins (6) for the installation of the optional roll media dispenser. AC power connector (7). AC power switch (8). Page 12
1 2 3 4 - RJ45 network port USB port RS232 serial port (COM1) RS232 serial port (COM2) 5 - "Host" USB port 6 - Locating pins (roll media dispenser) 7 - AC power connector 8 - AC power switch Figure 1.4 Rear View of Printer Page 13
1.3.3 Interior View of Printer Opening the cover allows access to the paper path, which features the following: the printhead support (1) the printhead (2), the paper path width adjustment tab (3), two paper guides (5), media sensor (6), paper guide locking levers (4). Figure 1.5 Interior View of Printer Page 14
2 CONNECTING THE PRINTER AND POWER-UP 2.1 CONNECTING THE PRINTER WARNING This appliance must be grounded. This product must exclusively be connected to an electrical circuit that is: - Provided with a Ground Fault Circuit Interrupter (GFCI) complying with IEC 364 and NFC 15-100 regulations, and - conforming with the voltage characteristics specified by the NF EN 50160 standard. 2.1.1 Procedure To connect the printer, simply proceed as follows: - Connect it to the AC power - Connect it to the data communications system (PC, network). Note: To be compatible with certain applications, the printer may require the installation of additional programs and specific configurations (contact IER Technical Support). Page 15
2.1.1.1 Connecting the Printer to the AC Power It is important to proceed in the order below: WARNING - Make sure the printer is switched off (power switch set to the 0-position). - Plug the power cord (1) into the corresponding connector at the rear of the printer. - Connect the power cord to the line power outlet. Note: Page 16 The IER 400 Printer switches automatically to the available AC line power within the authorized voltage range (see User Safety Guide, IER P/N N0C4SEA, shipped with the printer).
Figure 2.1 Connecting the Printer to the AC Power Page 17
2.1.1.2 CAUTION Connecting the Printer to the Data Communications System To comply with class A FCC regulations it is necessary to use a data cable provided with a braided shield. Use a shielded RS232 cable fitted wit metal plated connector hoods. The cable shield must be liked to these hoods and cable length must not exceed 15 m (49.2 ft). The length of a USB cable must not exceed 5 m (16.4 ft). To connect the printer to the host system, use one of the interface connectors on the rear connector panel: - 10/100 base T network port (1) - USB 2.0 port (2) - RS232 /DB9 serial port (3) (COM1) - RS232 /DB9 serial port (4) (COM2). Note: Page 18 In addition, the rear printer connector panel is provided with a USB Host port (5) to connect a USB key or a Blue Tooth adaptor.
12345-10/100 base T network port USB 2.0 port RS232 /DB9 serial port (COM1) RS232 /DB9 serial port (COM2) USB Host port Figure 2.2 Connector Panel Page 19
2.2 POWERING UP THE IER 400 PRINTER 2.2.1 Procedure - At the rear of the printer, set the AC power switch to the I-position. Figure 2.3 Powering Up the IER 400 Printer Printer initialization starts. The length of this process will take several tens of seconds and can vary depending on the application. The initialization being completed, the following will occur, either: - the green LED lights up while the red LED is blinking and a sound signal is emitted to remind you to load media, if you have not done so, or - the green LED lights up to inform you that the printer is ready for operation. Page 20
2.3 POWERING DOWN THE IER 400 PRINTER 2.3.1 Procedure - To power down the printer, set the power switch at the rear of the printer to the 0-position. Figure 2.4 Powering Down the IER 400 Printer Page 21
3 INSTALLING AND LOADING THE CONSUMABLES 3.1 OPENING THE PRINTER COVER 3.1.1 Preliminary Information The printer cover should normally be closed. The printer cover should only be opened in exceptional circumstances, such as for adjusting settings and CAUTION troubleshooting. The cover must be closed when the printer is operating. - To open the cover, grasp the metal edge of the cover at the rear of the printer, lift it and swing it open until it rests on the electronics module cover. - To close it, swing the cover back to its original position. Figure 3.1 Opening the Cover Page 22
3.2 INSTALLING FANFOLD MEDIA 3.2.1 Procedure - Position a box of blank documents at the rear of the printer, following the instructions below. IMPORTANT: Place the box: - parallel to the printer - in the axis that documents are introduced, - with the heat-sensitive side of the media facing up. 1 - Printer 2 - Box of fanfold media 3 - Paper intake Figure 3.2 Positioning a Box of Fanfold Media Page 23
3.3 INSTALLING ROLL MEDIA 3.3.1 Installing a Roll of Documents IMPORTANT: To install a roll of documents on the roll media dispenser (A), the heat sensitive layer of the documents must be facing upwards. 1. Unlock the moveable flange (B) move to "UNLOCK" position) of the roll media dispenser shaft (C). 2. Place a roll of documents (D) on the roll media dispenser shaft (C) and push it against the moveable flange (B). 3. Move the roll of new documents (D) and the moveable flange (B) along the roll media dispenser shaft (C) until the roll of documents (D) is aligned with the paper intake (E), see figure page 25. 4. When the alignment is satisfactory, lock the moveable flange (move to "LOCK" position) (B) to immobilize the roll media dispenser shaft. Figure 3.3 Installing a roll of documents Page 24
IMPORTANT: ABCDE- The roll of documents (D) must be aligned on the paper intake axis (E); incorrect alignment may cause printing problems. Roll Media Dispenser Moveable flange Roll media dispenser shaft Roll of documents Paper intake Figure 3.4 Roll alignment / Paper insertion Page 25
3.4 ADJUSTING THE PAPER PATH WIDTH Preliminary Steps: - Make sure the media is correctly loaded. Refer the corresponding section of the present. - Switch the printer off. 3.4.1 Procedure - Open the printer cover. - Release the paper guide (1) locking lever (5) by rotating it towards the rear of the printer. - Grasp the paper guide adjustment tab (2) and pull it outwards. Note: The following two paper guide configurations exist for the printer: Solely the outer guide (4) is mobile (i.e. printer version with fixed inner paper guide), or the two paper guides are mobile; in this case, moving the outer paper guide moves the inner paper guide symmetrically. Figure 3.5 Moving the Paper Guide(s) Page 26
Note: The printer version with fixed inner paper guide does not come with a pinion (3). - Insert the media into the two paper guides making up the paper path, all the way to the stop. - Fine-adjust distance d between the two paper guides and the media to ensure that media feeding is smooth and accurate at the same time, without friction, nor excessive play. 2 - Paper guide adjustment tab 3 - Pinion (printer version with mobile inner paper guide) 5 - Paper guide locking lever Figure 3.6 Fine-Adjusting the Distance between the Media and the two Paper Guides Page 27
Figure 3.7 Locking the Paper Guides Final Steps: - The paper path fine-adjustment being completed, lock the position of the guides by rotating the locking lever (5) towards the front of the printer. - Close the printer cover. Page 28
3.5 MEDIA LOADING Preliminary Steps: - Adjust the paper width, see page 26 - Power up the printer, see page 20. 3.5.1 Paper Load Procedure - Insert the first document from the box or roll between the two insertion paper guides. - Move the document inwards until it is captured by the printer. Note: Once the document has been fed correctly: - the printer initializes, adjusting the paper position to the program parameters and the type of document separation marks, - a blank document is ejected. If automatic separation is not available, the user must separate the document manually, see page 32. Figure 3.8 Loading Paper Page 29
4 PRINTER OPERATION 4.1 INDICATOR AND KEY FUNCTIONS 4.1.1 Meaning of Printer Indicator Behavior The behavior of the printer's two control panel indicators indicates its operational status and any errors that may occur during printing. Illustration of possible printer indicator statuses: : Indicator off. : Indicator steadily lit. : Indicator blinking slowly. : Indicator blinking rapidly. Table of printer indicator lamp statuses: Indicator status Note: Page 30 Cause Remedy Printer powered down. - Printer initialization phase after power up. - Printer powered up, online ("READY"). - Printer powered up, transaction in progress. - An audible signal is sounded when there is a fault on the printer. Two cases are possible: an intermittent signal which stops after 5 seconds indicates a minor problem (e.g. paper out), a continuous intermittent signal warns the user of a technical problem (e.g. paper jam).
4.1.2 Control Panel Key Functions Note: "ONLINE" key Toggles between "online" to "offline" mode In the event an incident is indicated by the audible signal, clears the fault (turns audible signal off). "TEST" key Enables the selection of a test document type in "Offline" mode only. In "Online" mode only, simultaneously pressing these keys for at least 2 seconds activates the automatic ejection of paper. "RESET" key In the event an incident is indicated by the audible signal, clears the fault (turns audible signal off). "FEED" key Ejects a blank coupon from the stock loaded in the printer. Keys Front panel with display and 4-key control panel Front panel without display and 2-key control panel "ONLINE" "TEST" "RESET" - FEED - Whatever the version of the front panel used, these keys have the same functions. Page 31
4.2 PRINTING DOCUMENTS Preliminary Steps: Before using the printer, perform the following checks: - Printer is connected to the power supply and the host data communications system, see page 15. - Printer is powered up, see page 20. - Printer is loaded with media, see page 29. - If necessary, refer to the section describing printer functions, see page 30 4.2.1 Document printing procedure - Set the printer to "Online" by pressing the "ONLINE" key. - Launch a print command from the host system. The green indicator blinks during printing. When printing is finished, if the printer is equipped with the cutter assembly, the document is automatically cut and presented to the user. If the printer is not equipped with the optional cutting assembly to automatically separate documents, use the serrated edges of the output slot on the front of the printer to manually separate the printed document, tearing it up or down sharply. Page 32
Figure 4.1 Separating documents by tearing off Page 33
5 USER LEVEL TROUBLESHOOTING 5.1 OPERATING FAULTS In most cases, a printer operating fault activates the indicators and an audible signal. Note: An intermittent signal stopping after 5 seconds indicates a minor problem, but a continuous signal indicates a technical problem. 5.1.1 When powering up, the printer does not start up Note: If necessary, remove the media from the printer to access the rear of the printer, see page 42. - Power down the printer (set power switch to "0" position). - Check the presence of the AC power supply with another electrical device. - Check the connections of the power cable to the printer connector and to the power supply. - Restart the printer (set power switch to "I" position). - Wait for the printer to initialize then ensure that the green indicator lamp is lit in "Online" mode. If after all these steps the printer does not start up, call the help desk. 5.1.2 The printer does not receive print data Note: If necessary, remove the media from the printer to access to the rear of the printer, see page 42. - Power down the printer (set power switch to "0" position). - Check the connections of the data cable to the printer connector and to the computer system (computer, network, hub, etc.). - Restart the printer (set power switch to "I" position) and check that the green indicator lamp is lit in "Online" mode. Note: Page 34 If you removed paper media from the printer beforehand, reload it see page 29.
- Send a print command from the host system; the printer should execute the requested task. If the above actions do not solve the problem, call the help desk. 5.1.3 The paper is not feeding - Check that the printhead assembly is correctly locked, see page 40. - Insert blank media, all the way, between the paper guides until positioned under the printhead assembly. - Ensure that there is no paper chaff in the paper path that could interfere with media feeding. If the above actions do not solve the problem, call the help desk. 5.1.4 Poor print quality This problem may have several causes: dirty printing mechanism print parameter settings do not correspond to the type of media used, printhead assembly incorrectly locked, see page 40. faulty part(s). If the print quality is not satisfactory despite the checks performed, call the help desk. Page 35
5.1.5 Frequent Error Signals IMPORTANT: Having solved the problem encountered, press the "ONLINE" key or the "RESET" key to reinitialize the printer. Reminder of possible indicator statuses : : Indicator off : Indicator steadily lit : Indicator blinking slowly : Indicator blinking rapidly Table of printer indicator lamp statuses: Message and indicator statuses Cause Remedy - Press the "ONLINE" key. Paper stock low - Load the printer with paper. Page 36 Paper out - Press the "ONLINE" key. - Load the printer with paper. - Bad paper detection - Sensor calibration problem - Unload then reload the printer with paper.
Message and indicator statuses Cause Paper jam Remedy - Remove the jammed paper. - Press the "ONLINE" key. - Check the data cable connection, Data see page 15 transmission error (no - Resend the connection with computer the host system) command - Press the "ONLINE" key. Printhead unlocked - Lock the printhead correctly - Remove the blank coupon ejected by the printer. Page 37
5.2 OPENING THE PRINTHEAD ASSEMBLY - CLEARING A DOCUMENT JAM Before performing any service operation on the printer: unload the paper from the printer, see page 42 switch off the printer, WARNING disconnect the printer from the power supply, disconnect the data cable. The printhead is a sensitive electronic component, therefore it is essential to: - put on an anti-static wrist strap before touching it, CAUTION - avoid any shocks to the printhead, - do not use any tools that could damage it, - do not touch the line of heating elements. IMPORTANT: Note: Make sure the printhead assembly is closed / locked during normal printing operations. Open the printhead assembly only when necessary, for example when you need access to the paper path to clear a paper jam or to service the printer. Preliminary Steps: - Open the printer cover. 5.2.1 Procedure - Grasp the two levers (1) with your thumb and forefinger and press them together to unlock the printhead support (2). - Rotate the printhead support (2) towards the rear, all the way to the stop. - Grasp the front edge of the printhead (3) and rotate the printhead (3) to the rear. Note: Opening the printhead allows you to remove a document (4) stuck in the printhead area, which is causing a jam in the front part of the printer. Page 38
1234- Levers Printhead support Printhead Paper jam Figure 5.1 Opening the Printhead Assembly Page 39
5.3 CLOSING AND LOCKING THE PRINTHEAD ASSEMBLY 5.3.1 Procedure Before reinstalling the printhead, make sure the rotating pins on each side of the printhead (3) are correctly CAUTION positioned in their respective seats on the printer. - Rotate the printhead (3) toward the front of the printer. - Rotate the printhead support (2) toward the front of the printer, onto the printhead (3). - Press firmly on the green tab at the front of the printhead support (2) until the assembly clicks into the locked position. When locking the printhead support (2), make sure you clearly hear two clicks indicating that the two levers (1) have snapped back into position in their respective CAUTION seats. Ensure that the printhead support (2) is solidly locked in position. - If no other service operation is to be performed on the printer : close the printer cover, reconnect the data cable, reconnect the power cord, power up the printer and load the printer with paper. Page 40
1 - Levers 2 - Printhead support 3 - Printhead Figure 5.2 Closing/Locking the Printhead Assembly Page 41
5.4 UNLOADING THE MEDIA 5.4.1 Automatic Removal To automatically remove the media from the printer, simply press, for at least two seconds, the "TEST" key on the printer control panel. Once the media is ejected from the mechanism, simply remove the media from the rear of the printer. Note: Whatever the front panel option chosen, the keys have the same functions. Figure 5.3 Automatic paper removal Page 42
5.4.2 Manual Removal IMPORTANT: IMPERATIVELY POWER DOWN THE PRINTER BEFORE STARTING TO REMOVE THE PAPER MANUALLY. Manual removal may be necessary when documents have not been successfully removed from the printer automatically (e.g. due to a paper jam). This operation is performed by unlocking the printhead support then removing the media from the rear of the printer. IMPORTANT: This action does not require you to open the printhead; simply unlocking the support will suffice, see page 38. Ensure you re-lock the printhead support after removing the paper, see page 40 Figure 5.4 Manual Paper Removal Page 43
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6 PRINTER MAINTENANCE 6.1 RECOMMENDED PERIODIC MAINTENANCE Schedule: Every 2 weeks or after 2000 m of printing. Estimated Time: 15 min. Tools Required / Maintenance Products: - IER cleaning kit, ref. S32129A Before starting to clean the printer: - unload the paper from the printer, see page 42 WARNING - switch off the printer, - disconnect the printer from the power supply, - disconnect the data cable. 6.1.1 Periodic maintenance frequency To ensure optimum use of the printer under normal conditions, IER recommends periodic cleaning every 2 weeks or after 2000m of printing. IMPORTANT: The frequency of cleaning must be adapted to the specific environmental and operating conditions of the printer (dusty atmosphere, paper quality, sustained printer use, etc. ). Use the IER cleaning kit, ref. S32129A following the instructions in the kit, and applying the procedures described in this document. IER declines all liability for incidents arising from failure to follow its recommendations regarding service CAUTION intervals, products and procedures. Page 45
6.2 PERIODIC MAINTENANCE PROCEDURES 6.2.1 Removing Dust From the Printer Mechanism To carry out this operation, IER recommends that you only use the can of compressed air supplied with the cleaning kit, since it has been tested and approved as WARNING non-flammable and non-explosive. IER will not accept responsibility for problems arising from the use of any other product. DO NOT USE THE DUSTER CAN IF THERE IS VERY LITTLE AIR LEFT. THE CAN MOSTLY CONTAINS PROPELLENT, WHICH IS HIGHLY FLAMMABLE. Use the duster can supplied with the IER Cleaning Kit, following the safety precautions on the can and those mentioned above, dislodge any paper chaff and dust in the printer by blowing air into the following zones: Arrow #5: inside the two paper guides, Arrow #4: under the two paper guides and the print mechanism, Arrow #3: at the end of the paper path around the media sensor Arrows #2: on the platen, to the document separation mark sensors and behind the printer front panel, where the optional cutter is installed, Arrows # 1: in the output slot in the front panel. Page 46
Figure 6.1 General Dust Removal From the Printer Page 47
6.2.2 Cleaning the Printhead and Platen The printhead is a sensitive electronic component: - put on an anti-static wrist strap before touching it, - avoid physical shocks to the printhead, CAUTION - do not use any tools that could damage it, - do not touch the printhead heating elements. Proceed as follows, using the products in the IER cleaning kit and following the enclosed instructions: - Use one of the soft, lint-free cloths and moisten it slightly with the recommended cleaning product to clean the platen surface (2); rotate the platen (2) manually to have access to the entire platen surface (2). - Using alcohol filled foam swabs, clean the whole surface of the printhead heating elements (1). Page 48
1 - Printhead 2 - Platen Figure 6.2 Cleaning the Printhead and Platen Page 49
6.3 RESTORING THE PRINTER TO OPERATIONAL CONDITION FOLLOWING PERIODIC MAINTENANCE 6.3.1 Actions to be Performed Before Putting the Printer Into Service After performing periodic maintenance operations: - Close / Lock the printhead assembly, see page 40. - Close the printer cover. - Connect the data cable and the power cord, see page 15. - Switch the printer on, see page 20. - Load paper into the printer, see page 29. - Print a document to check the print quality, see page 32. Page 50