Maintenance and Service Guide HP Pavilion zd8000 Notebook PC Document Part Number: 372712-002 February 2008 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.
Copyright 2005 2008 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion zd8000 Notebook PC Second Edition: February 2008 First Edition: January 2005 Document Part Number: 372712-002
Contents 1 Product Description 1.1 Features.................................. 1 2 1.2 Resetting the Notebook...................... 1 4 1.3 Power Management......................... 1 4 1.4 External Components........................ 1 5 1.5 Design Overview.......................... 1 18 2 Troubleshooting 2.1 Computer Setup............................ 2 1 2.2 Troubleshooting Flowcharts................... 2 5 3 Illustrated Parts Catalog 3.1 Serial Number Location...................... 3 1 3.2 Notebook Major Components................. 3 2 3.3 Miscellaneous Plastics Kit.................... 3 8 3.4 Mass Storage Devices....................... 3 9 3.5 Media Center Edition Accessories............. 3 10 3.6 Miscellaneous (Not Illustrated)............... 3 11 3.7 Sequential Part Number Listing............... 3 14 4 Removal and Replacement Preliminaries 4.1 Tools Required............................. 4 1 4.2 Service Considerations....................... 4 2 4.3 Preventing Damage to Removable Drives........ 4 3 4.4 Preventing Electrostatic Damage............... 4 4 4.5 Packaging and Transporting Precautions......... 4 5 4.6 Workstation Precautions..................... 4 6 4.7 Grounding Equipment and Methods............ 4 7 Maintenance and Service Guide 1
Contents 5 Removal and Replacement Procedures 5.1 Serial Number............................. 5 2 5.2 Disassembly Sequence Chart.................. 5 3 5.3 Preparing the Notebook for Disassembly........ 5 5 5.4 Notebook Feet............................ 5 11 5.5 Optical Drive............................. 5 12 5.6 Memory Module........................... 5 14 5.7 Mini PCI Communications Card.............. 5 16 5.8 Switch Cover............................. 5 18 5.9 LED Board............................... 5 20 5.10 Keyboard............................... 5 22 5.11 Display Assembly........................ 5 26 5.12 Top Cover............................... 5 30 5.13 Infrared Board........................... 5 34 5.14 Audio/USB Board........................ 5 36 5.15 Bluetooth Board.......................... 5 38 5.16 System Board............................ 5 40 5.17 Speakers................................ 5 45 5.18 USB Digital Drive Board................... 5 48 5.19 Base Enclosure Fans...................... 5 50 5.20 Modem Board............................ 5 52 5.21 Heat Sink Module........................ 5 54 5.22 Processor............................... 5 56 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing Index 2 Maintenance and Service Guide
1 Product Description The HP Pavilion zd8000 Notebook PC offers advanced modularity, Intel Mobile Pentium 4 processors, and extensive multimedia support. HP Pavilion zd8000 Notebook PC Maintenance and Service Guide 1 1
Product Description 1.1 Features The following processors are available, varying by notebook model: Intel Pentium 4 560 (3.6-GHz) with 800-MHz front side bus (FSB) with HT Technology Intel Pentium 4 550 (3.4-GHz) with 800-MHz FSB with HT Technology Intel Pentium 4 540 (3.2-GHz) with 800-MHz FSB with HT Technology Intel Pentium 4 530 (3.0-GHz) with 800-MHz FSB with HT Technology Intel Pentium 4 520 (2.8-GHz) with 800-MHz FSB with HT Technology The following displays are available, varying by notebook model: 17.0-inch WSXGA+WVA (1680 1050) with Brightview TFT display with over 16.7 million colors 17.0-inch WXGA+WVA (1440 900) with Brightview TFT display with over 16.7 million colors 17.0-inch WXGA+WVA (1440 900) TFT display with over 16.7 million colors 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model 256-MB DDR2 synchronous DRAM (SDRAM) at 400 and 533 MHz, expandable to 2.0 GB Microsoft Windows XP Home Edition or Windows XP Professional, varying by notebook model Full-size Windows keyboard with full-size numeric keypad TouchPad pointing device, including a dedicated vertical scroll region and a button that enables/disables TouchPad operation. Integrated 10 Base-T/100 Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack 1 2 Maintenance and Service Guide
Product Description Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini PCI IEEE 802.11b and 802.11b/g WLAN device Support for one Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards External 180- and 135-watt AC adapter with 3-wire power cord, varying by notebook model 12-cell Li-Ion battery pack Stereo speakers with volume up, volume mute, and volume down buttons Support for the following optical drives: 8X Max DVD±RW/R and CD-RW Combo Drive 24X Max DVD/CD-RW Combo Drive Connectors: External monitor Universal Serial Bus (USB) v. 2.0 (four ports) RJ-11 (modem) RJ-45 (network) Audio-out (headphone) Audio-in (microphone) Power IEEE 1394 (select models only) S-Video-out (select models only) Infrared Expansion port 2 Digital Media Slot Digital drive bay ExpressCard Maintenance and Service Guide 1 3
Product Description 1.2 Resetting the Notebook If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, Preparing the Notebook for Disassembly, for more information). 2. Remove the real time clock (RTC) battery (refer to Section 5.16, System Board, for more information on removing and replacing the RTC battery). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared. 1.3 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power/standby button Advanced Configuration and Power Management (ACPM) compliance 1 4 Maintenance and Service Guide
Product Description 1.4 External Components The external components on the front of the notebook are shown below and described in Table 1-1. Front Components Table 1-1 Front Components Item Component Function 1 Display release latch Opens the notebook. 2 Stereo speakers (2) Produce stereo sound. 3 Power/standby light On: Notebook is turned on. Blinking: Notebook is in standby. Off: Notebook is off. 4 Battery light On: Battery pack is charging. Blinking: Battery pack has reached a low-battery condition. 5 AC power light On: Notebook is receiving AC power. 6 Hard drive activity light On: A notebook drive is being accessed. Maintenance and Service Guide 1 5
Product Description The external components on the right side of the notebook are shown below and described in Table 1-2. Right-Side Components Table 1-2 Right-Side Components Item Component Function 1 Digital Media Slot Supports the following optional digital media: Secure Digital (SD) Memory Card, Secure Digital Input/Output (SD I/O), Memory Stick, Memory Stick Pro, MultiMediaCard, xd-picture Card, and SmartMedia card. 2 ExpressCard slot Supports an optional ExpressCard. 3 1394 port Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder. 1 6 Maintenance and Service Guide
Product Description 4 Expansion port 2 Connects to an optional notebook expansion product. 5 PC Card eject button Ejects an optional PC Card from the PC Card slot. 6 PC Card slot Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. Also serves as a storage location for the optional mobile remote control. 7 Digital drive bay Supports an optional USB digital drive. 8 Digital drive eject button Table 1-2 Right-Side Components (Continued) Item Component Function Ejects an optional USB digital drive from the digital drive bay. 9 USB ports (2) Connect an optional 1.1- or 2.0-compliant USB device. 10 RJ-11 (modem) jack Connects the modem cable. 11 RJ-45 (network) jack Connects an optional network cable. 12 Exhaust vent Provides airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. Maintenance and Service Guide 1 7
Product Description The external components on the left side of the notebook are shown below and described in Table 1-3. Left-Side Components Table 1-3 Left-Side Components Item Component Function 1 Exhaust vent Provides airflow to cool internal components. To prevent overheating, do not Ä obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. 2 USB port Connects an optional 1.1- or 2.0-compliant USB device. 3 Audio-in (microphone) jack 4 Audio-out (headphone) jack (2) Connects an optional monaural microphone. Connect optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR. 5 Optical drive Supports an optical disc. The type of optical drive, such as a combination CD-ROM/DVD-ROM, varies by model. 1 8 Maintenance and Service Guide
Product Description The external components on the rear panel of the notebook are shown below and described in Table 1-4. Rear Panel Components Table 1-4 Rear Panel Components Item Component Function 1 Security cable slot Attaches an optional security cable to the notebook. 2 Power connector Connects an AC adapter. 3 USB port Connects an optional 1.1- or 2.0-compliant USB device. 4 S-Video-out jack Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card. 5 External monitor port Connects an optional VGA external monitor or projector. 6 Exhaust vent Provides airflow to cool internal components. To prevent overheating, do not Ä obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. Maintenance and Service Guide 1 9
Product Description The standard keyboard components of the notebook are shown below and described in Table 1-5. Standard Keyboard Components 1 10 Maintenance and Service Guide
Product Description Table 1-5 Standard Keyboard Components Item Component Function 1 caps lock key Enables caps lock and turns on the caps lock light. 2 f1 to f12 keys (12) Perform system and application tasks. When combined with the fn key, several keys and buttons perform additional tasks as hotkeys. 3 num lock key Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light. 4 Keypad keys (15) In Windows, can be used like the keys on an external numeric keypad. 5 Arrow keys Moves the cursor around the screen. 6 Windows applications key In Windows, displays a shortcut menu for items beneath the pointer. 7 Windows logo key In Windows, displays the Windows Start menu. 8 fn key Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness. Maintenance and Service Guide 1 11
Product Description The upper components of the keyboard are shown below and on the following page and described in Tables 1-6 and 1-7. Upper Keyboard Components 1 12 Maintenance and Service Guide
Product Description Table 1-6 Upper Keyboard Components Item Component Function 1 Power/standby button When the notebook is: Off, press to turn on the notebook. On, briefly press to initiate standby. In standby, briefly press to resume from standby. In hibernation, briefly press to restore from hibernation. If the system has stopped responding and Microsoft Windows shutdown procedures cannot be used, press and hold the power/standby button for at least 4 seconds to turn off the notebook. 2 Exhaust vents Provide airflow to cool internal components. To prevent overheating, do not Ä obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. 3 Volume down button Decreases system volume. 4 Volume mute button Mutes or restores system volume. 5 Volume up button Increases system volume. 6 Quick Launch buttons (2) Launch default multimedia, digital imaging, or music applications (varies by model). To reassign another application to a Quick Launch button, refer to Using Custom Assignments and Schemes in Chapter 2 of the Hardware and Software Guide included with the notebook. Maintenance and Service Guide 1 13
Product Description The top components of the notebook are shown below and described in Table 1-7. Notebook Top Components 1 14 Maintenance and Service Guide
Product Description Table 1-7 Notebook Top Components Item Component Function 1 TouchPad Moves the pointer and selects or activates items on the screen. 2 TouchPad light On: TouchPad is enabled. 3 TouchPad button Enables/disables the TouchPad. 4 Wireless button Wireless light 5 Caps lock light On: caps lock is on. Turns the wireless network device on and off (select models only). On: An integrated wireless device has been enabled. 6 Num lock light On: num lock or the numeric keypad is on. 7 TouchPad scroll zone Scrolls up or down. 8 Left and right TouchPad buttons Function like the left and right buttons on an external mouse. Maintenance and Service Guide 1 15
Product Description The external components on the bottom of the notebook are shown below and described in Table 1-8. Bottom Components Table 1-8 Bottom Components Item Component Function 1 Exhaust vents (4) Provide airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. 1 16 Maintenance and Service Guide
Product Description 2 Fans (2) Provide airflow to cool internal components. 3 Hard drive bay Mini PCI compartment Ä To prevent overheating, do not obstruct fans. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. Holds the internal hard drive. Holds an optional wireless LAN device. Ä 4 Battery bay Holds a battery pack. To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care. 5 Battery pack release latch Releases a battery pack from the battery bay. 6 Label areas (2) Contains the notebook serial number and other applicable regulatory labels. 7 Memory module compartment Table 1-8 Bottom Components (Continued) Item Component Function Contains two memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model. Maintenance and Service Guide 1 17
Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, Illustrated Parts Catalog, to identify replacement parts, and Chapter 5, Removal and Replacement Procedures, for disassembly steps. The system board provides the following device connections: Memory module Mini PCI communications devices Hard drive Display Keyboard and TouchPad Audio Intel Pentium 4 processors PC Card ÄCAUTION: To properly ventilate the notebook, allow at least a 7.6--cm (3-inch) clearance on the left and right sides of the notebook. The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook. 1 18 Maintenance and Service Guide
2 Troubleshooting ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Computer Setup Computer Setup is a system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows. Using Computer Setup Information and settings in Computer Setup are accessed from the Main, Security, Advanced, or Tools menus: 1. Turn on or restart the notebook. Press f10 while the F10 = ROM-Based Setup message is displayed in the lower-left corner of the screen. To change the language, use the cursor control keys to navigate to the Advanced menu. To view navigation information, press f1. To return to the Computer Setup menu, press esc. Maintenance and Service Guide 2 1
Troubleshooting 2. Select the Main, Security, Advanced, or Tools menu. 3. To close Computer Setup and restart the notebook: Select Exit > Exit Saving Changes, and then press enter. or Select Exit > Exit Discarding Changes, and then press enter. or Select Exit > Load Setup Defaults, and then press enter. 4. When you are prompted to confirm your action, press f10. Selecting from the Main Menu Table 2-1 Main Menu Select System Information To Do This Change the system time and system date. View identification information about the notebook. View specification information about the processor, memory and cache size, and system ROM. 2 2 Maintenance and Service Guide
Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select Administrator Password Power-on Password DriveLock Passwords Password Options (Password options can be selected only when a power-on password has been set.) Device Security To Do This Enter, change, or delete an Administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock user or master password. DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook. Enable/disable: QuickLock QuickLock on standby QuickBlank To enable QuickLock on standby or QuickBlank, you must first enable QuickLock. Enable/disable: Diskette drive startup* CD-ROM or diskette startup Settings for a DVD-ROM can be entered in the CD-ROM field. *Not applicable to SuperDisk LS-120 drives. Maintenance and Service Guide 2 3
Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select Language Boot Order Accessibility Options Video Memory To Do This Change the Computer Setup language. Enable/disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Allows electronic and information technology to be accessible to people with varying ranges of abilities. Displays the amount of video memory available on the notebook. Selecting from the Tools Menu Table 2-4 Tools Menu Select Hard Drive Self Test To Do This Run a quick comprehensive self test on hard drives in the system that support the test features. 2 4 Maintenance and Service Guide
Troubleshooting 2.2 Troubleshooting Flowcharts Table 2-5 Troubleshooting Flowcharts Overview Flowchart Description 2.1 Flowchart 2.1 Initial Troubleshooting 2.2 Flowchart 2.2 No Power, Part 1 2.3 Flowchart 2.3 No Power, Part 2 2.4 Flowchart 2.4 No Power, Part 3 2.5 Flowchart 2.5 No Power, Part 4 2.6 Flowchart 2.6 No Video, Part 1 2.7 Flowchart 2.7 No Video, Part 2 2.8 Flowchart 2.8 Nonfunctioning Expansion Base (if applicable) 2.9 Flowchart 2.9 No Operating System (OS) Loading 2.10 Flowchart 2.10 No OS Loading, Hard Drive, Part 1 2.11 Flowchart 2.11 No OS Loading, Hard Drive, Part 2 2.12 Flowchart 2.12 No OS Loading, Hard Drive, Part 3 2.13 Flowchart 2.13 No OS Loading, Diskette Drive Maintenance and Service Guide 2 5
Troubleshooting Table 2-5 Troubleshooting Flowcharts Overview (Continued) Flowchart Description 2.14 Flowchart 2.14 No OS Loading, Optical Drive 2.15 Flowchart 2.15 No Audio, Part 1 2.16 Flowchart 2.16 No Audio, Part 2 2.17 Flowchart 2.17 Nonfunctioning Device 2.18 Flowchart 2.18 Nonfunctioning Keyboard 2.19 Flowchart 2.19 Nonfunctioning Pointing Device 2.20 Flowchart 2.20 No Network/Modem Connection 2 6 Maintenance and Service Guide
Troubleshooting Flowchart 2.1 Initial Troubleshooting Begin troubleshooting. Y Is there power? N Go to Flowchart 2.2 No Power, Part 1. Y Y Y Y Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? N N N N Check LED board, speaker connections. Go to Flowchart 2.6 No Video, Part 1. Go to Flowchart 2.9 No Operating System (OS) Loading. Go to Flowchart 2.15 No Audio, Part 1. Y Y Y All drives working? Keyboard/ pointing device working? Connecting to network or modem? End N N N Go to Flowchart 2.17 Nonfunction ing Device. Go to Flowchart 2.18 Nonfunction ing Keyboard or Flowchart 2.19 Nonfunction ing Pointing Device. Go to Flowchart 2.20 No Network/Modem Connection. Maintenance and Service Guide 2 7
Troubleshooting Flowchart 2.2 No Power, Part 1 No power (power LED is off). Remove from expansion base (if applicable). Y Power up on battery power? N Reset power.* Y Power up on battery power? N Go to Flowchart 2.3 No Power, Part 2. Y Power up on AC power? N Reset power.* Y Power up on AC power? N Go to Flowchart 2.4 No Power, Part 3. Y N Power up in docking device? Done 1. Reseat the power cables in the expansion base and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. *NOTES 1. On select models, there is a separate reset button. 2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch. Done Y Power up in expansion base? N Go to Flowchart 2.8 Nonfunctioning Expansion Base (if applicable). 2 8 Maintenance and Service Guide
Troubleshooting Flowchart 2.3 No Power, Part 2 Continued from Flowchart 2.2 No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Y Power on? Done N Check battery by recharging it, moving it to another notebook, or replacing it. N Power on? Replace power supply (if applicable). Y Done Y Power on? N Go to Flowchart 2.4 No Power, Part 3. Done Maintenance and Service Guide 2 9
Troubleshooting Flowchart 2.4 No Power, Part 3 Continued from Flowchart 2.3 No Power, Part 2. Plug directly into AC outlet. Y N Power LED on? Reseat AC adapter in notebook and at power source. Y Done Power on? Done N Power outlet active? N Try different outlet. Internal or external AC adapter? External Replace external AC adapter. Y Replace power cord. Y Internal Go to Flowchart 2.5 No Power, Part 4. N Y Power on? Power on? Done Done N 2 10 Maintenance and Service Guide
Troubleshooting Flowchart 2.5 No Power, Part 4 Continued from Flowchart 2.4 No Power, Part 3. Open notebook. N Loose or damaged parts? Y Reseat loose components and boards and replace damaged items. Close notebook and retest. N Y Power on? Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* Done *NOTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2 11
Troubleshooting Flowchart 2.6 No Video, Part 1 No video. Stand-alone or expansion base? Expansion base Stand-alone Go to Flowchart 2.7 No Video, Part 2. *NOTE: To change from internal to external display, use the hotkey combination. Y External Internal or external display*? Internal Adjust brightness. N Video OK? Done Adjust brightness. A Press lid switch to ensure operation. Y Y Video OK? Done Video OK? Done N Check for bent pins on cable. N Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Display 3. System board Y Video OK? N Try another display. Y Internal and external video OK? N Replace system board. Done Done 2 12 Maintenance and Service Guide
Troubleshooting Flowchart 2.7 No Video, Part 2 Continued from Flowchart 2.6 No Video, Part 1. Remove notebook from expansion base, if connected. Adjust display brightness. Check brightness of external monitor. Y Video OK? N Go to A in Flowchart 2.6 No Video, Part 1. N Video OK? Y Done Check that notebook is properly seated in expansion base, for bent pins on cable, and for monitor connection. Try another external monitor. Y Y N Video OK? Done N Internal and external video OK? Done Adjust external monitor display. Go to Flowchart 2.8 Nonfunctioning Expansion Base (if applicable). Maintenance and Service Guide 2 13
Troubleshooting Flowchart 2.8 Nonfunctioning Expansion Base (if applicable) Nonfunctioning expansion base. Reseat power cord in expansion base and power outlet. Check voltage setting on expansion base. Reinstall notebook into expansion base. N Reset monitor cable connector at expansion base. Expansion base operating? Y Remove notebook, reseat all internal parts, and replace any damaged items in expansion base. Done N Expansion base operating? Y Done Replace the following expansion base components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Expansion base motor mechanism 2 14 Maintenance and Service Guide
Troubleshooting Flowchart 2.9 No Operating System (OS) Loading No OS loading.* Reseat power cord in expansion base and power outlet. No OS loading from hard drive, go to Flowchart 2.10 No OS Loading, Hard Drive, Part 1. No OS loading from diskette drive, go to Flowchart 2.13 No OS Loading, Diskette Drive. No OS loading from CD- or DVD-ROM drive, go to Flowchart 2.14 No OS Loading, Optical Drive. No OS loading from network, go to Flowchart 2.20 No Network/Modem Connection. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide 2 15
Troubleshooting Flowchart 2.10 No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. N Nonsystem disk message? Reseat external hard drive. OS loading? Y Y Go to Flowchart 2.11 No OS Loading, Hard Drive, Part 2. Done N N Y Boot from CD? Check the Setup utility for correct booting order. Y Boot from diskette? N Go to Flowchart 2.13 No OS Loading, Diskette Drive. Y Boot from hard drive? Done N Y Change boot priority through the Setup utility and reboot. Boot from hard drive? N Go to Flowchart 2.17 Nonfunctioning Device. 2 16 Maintenance and Service Guide
Troubleshooting Flowchart 2.11 No OS Loading, Hard Drive, Part 2 Continued from Flowchart 2.10 No OS Loading, Hard Drive, Part 1. Reseat hard drive. Y CD or diskette in drive? N 1. Replace hard drive. 2. Replace system board. Hard drive accessible? Y Done N Remove diskette and reboot. Run FDISK. N Y Y Boot from hard drive? Boot from diskette drive? Hard drive accessible? Y N N Go to Flowchart 2.12 No OS Loading, Hard Drive, Part 3. Done Go to Flowchart 2.13 No OS Loading, Diskette Drive. Done Y Y Y Hard drive partitioned? Hard drive formatted? Notebook booted? N N Format hard drive and bring to a bootable c:\ prompt. N Go to Flowchart 2.12 No OS Loading, Hard Drive, Part 3. Create partition, and then format hard drive to bootable c:\ prompt. Load OS using Operating System Disc (if applicable). Maintenance and Service Guide 2 17
Troubleshooting Flowchart 2.12 No OS Loading, Hard Drive, Part 3 Continued from Flowchart 2.11 No OS Loading, Hard Drive, Part 2. Y System files on hard drive? N Install OS and reboot. N Virus on hard drive? Run SCANDISK and check for bad sectors. Y N Clean virus. N N OS loading from hard drive? Diagnostics on diskette? Y Y Done Replace hard drive. Y Can bad sectors be fixed? Replace hard drive. N Run diagnostics and follow recommendations. Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done 2 18 Maintenance and Service Guide
Troubleshooting Flowchart 2.13 No OS Loading, Diskette Drive Y OS not loading from diskette drive. Reseat diskette drive. N OS loading? Done Y N N Nonsystem disk message? Y Bootable diskette in drive? Install bootable diskette and reboot notebook. Y Y Boot from another device? Diskette drive enabled in the Setup utility? N N Go to Flowchart 2.17 Nonfunction ing Device. Enable drive and cold boot notebook. N Check diskette for system files. Try different diskette. Nonsystem disk error? Y Y 1. Replace diskette drive. 2. Replace system board. N Is diskette drive boot order correct? Y Reset the notebook. Refer to Section 1.2, Resetting the Notebook, for instructions. N OS loading? Done Change boot priority using the Setup utility. Go to Flowchart 2.17 Nonfunctioning Device. Maintenance and Service Guide 2 19
Troubleshooting Flowchart 2.14 No OS Loading, Optical Drive No OS loading from CD-ROM or DVD-ROM drive. N Disc in drive? Y Y Bootable disc in drive? N Install bootable disc and reboot notebook. Install bootable disc. Try another bootable disc. Y N Boots from CD or DVD? Done Y Reseat drive. N Y Boots from CD or DVD? Booting from another device? N Done Go to Flowchart 2.17 Nonfunctioning Device. N Boot order correct? Y Reset the notebook. Refer to Section 1.2, Resetting the Notebook, for instructions. Go to Flowchart 2.17 Nonfunctioning Device. Correct boot order using the Setup utility. 2 20 Maintenance and Service Guide
Troubleshooting Flowchart 2.15 No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? Done N N Notebook in expansion base (if applicable)? Y Undock Y Internal audio? N Go to Flowchart 2.16 No Audio, Part 2. Go to Flowchart 2.16 No Audio, Part 2. Replace the following expansion base components one at a time, as applicable. Check audio status after each change. 1. Reseat expansion base audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace expansion base audio board. 5. Replace backplane board. 6. Replace I/O board. Go to Flowchart 2.17 Nonfunctioning Device. N Audio? Y Done Maintenance and Service Guide 2 21
Troubleshooting Flowchart 2.16 No Audio, Part 2 Continued from Flowchart 2.15 No Audio, Part 1. N Audio driver in OS configured? Reload audio drivers. Y N Y Correct drivers for application? Load drivers and set configuration in OS. Connect to external speaker. Y Audio? N Replace audio board and speaker connections in notebook (if applicable). N Audio? Y Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board. 2 22 Maintenance and Service Guide
Troubleshooting Flowchart 2.17 Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Clear CMOS. N Any physical device detected? Y Fix or replace broken item. Reattach device. Close notebook, plug in power, and reboot. Replace hard drive. Go to Flowchart 2.9 No Operating System (OS) Loading. Y Device boots properly? N Replace NIC. If integrated NIC, replace system board. Y Device boots properly? N Done Replace diskette drive. Done Maintenance and Service Guide 2 23
Troubleshooting Flowchart 2.18 Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. N Y External device works? Replace system board. Reseat internal keyboard connector (if applicable). Y OK? N Replace internal keyboard or cable. Y Done OK? Done N Replace system board. 2 24 Maintenance and Service Guide
Troubleshooting Flowchart 2.19 Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. N Y External device works? Replace system board. Reseat internal pointing device connector (if applicable). Y OK? N Replace internal pointing device or cable. Y Done OK? Done N Replace system board. Maintenance and Service Guide 2 25
Troubleshooting Flowchart 2.20 No Network/Modem Connection No network or modem connection. N Y Network or modem jack active? Replace jack or have jack activated. Y N Digital line? Connect to nondigital line. N Y Y NIC/modem configured in OS? Reload drivers and reconfigure. N OK? Done Disconnect all power from the notebook and open. Replace NIC/modem (if applicable). Reseat NIC/modem (if applicable). OK? Y Done N Replace system board. 2 26 Maintenance and Service Guide
3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location Maintenance and Service Guide 3 1
Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components 3 2 Maintenance and Service Guide
Illustrated Parts Catalog Item Table 3-1 Spare Parts: Notebook Major Components Description Spare Part Number 1 Display assemblies (include wireless antenna boards and cables) 17.0-inch, WSXGA+WVA with Brightview 17.0-inch, WXGA+WVA with Brightview 17.0-inch, WXGA+WVA 2 Switch cover For use on notebook models with wireless For use on notebook models without wireless 374723-001 374722-001 374721-001 374754-001 380444-001 3 LED Board (includes cable) 378771-001 4 Keyboards Belgium Brazil Denmark France French Canada Germany Greece International Italy Latin America Norway Portugal Saudi Arabia 374741-181 374741-201 374741-081 374741-051 374741-121 374741-041 374741-151 374741-B31 374741-061 374741-161 374741-091 374741-131 374741-171 Spain Sweden/Finland Switzerland United Kingdom Asia Pacific, Australia, Canada, Hong Kong, People s Republic of China, and the United States 374741-071 374741-101 374741-111 374741-031 374741-001 5 Top cover (includes TouchPad) 374750-001 6 Broadcomm Bluetooth wireless board 376651-001 Maintenance and Service Guide 3 3
Illustrated Parts Catalog Notebook Major Components 3 4 Maintenance and Service Guide
Illustrated Parts Catalog Item Table 3-1 Spare Parts: Notebook Major Components (Continued) Description 7 System boards (include disk cell RTC battery) M24P with 256 MB RAM M24P with 128 MB RAM M22P with 64 MB RAM Spare Part Number 374711-001 374709-001 374707-001 8 Audio/USB board (includes cable) 374761-001 9 Processors (include thermal pad) Intel Pentium 4 560 (3.6-GHz) Intel Pentium 4 550 (3.4-GHz) Intel Pentium 4 540 (3.2-GHz) Intel Pentium 4 530 (3.0-GHz) Intel Pentium 4 520 (2.8-GHz) 10 Heat sink module (includes left fan and thermal paste) 377213-001 374718-001 374717-001 374716-001 374715-001 380030-001 11 Modem board 374758-001 12 Base enclosure middle fan 380029-001 13 Base enclosure right fan 380027-001 14 Optical drives (include bezel) Dual Format, Double Layer 8X Dual Format, Light Scribe 8X DVD±RW/R and CD-RW Combo Drive 24X DVD/CD-RW Combo Drive 382079-001 383608-001 374737-001 374735-001 15 Base enclosure 374752-001 16a 16b Speakers Left Right 378521-001 Maintenance and Service Guide 3 5
Illustrated Parts Catalog Notebook Major Components 3 6 Maintenance and Service Guide
Illustrated Parts Catalog Item Table 3-1 Spare Parts: Notebook Major Components (Continued) Description 17 Hard drives (include frame) 7200-rpm 60-GB 5400-rpm 100-GB 80-GB 374732-001 380258-001 374731-001 18 Mini PCI communications cards 4200-rpm 100-GB 80-GB 60-GB 40-GB 802.11b/g, for use in most of the world (MOW) 802.11b/g, for use in the rest of the world (ROW) 802.11a/b/g combination card, for use in the United States Spare Part Number 374730-001 374729-001 374728-001 378767-001 373047-001 373048-001 376650-001 19 Infrared board (includes cable) 374760-001 20 Memory modules (400-MHz DDR2) 1024 MB 512 MB 256 MB 374726-001 374725-001 374724-001 21 USB digital drive board 374759-001 22a 22b Miscellaneous Plastics Kit 374746-001 Includes: Hard drive cover (includes 4 captive screws) Memory module compartment cover (includes 2 captive screws) Not illustrated: Notebook feet SD Card slot space saver PC Card slot space saver 23 Battery pack, 12-cell, 2.2-AHr 374762-001 Maintenance and Service Guide 3 7
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Item Description Table 3-2 Spare Part Number 374746-001 1 Hard drive cover (includes 4 captive screws) Spare Part Number 2 Memory module compartment cover (includes 2 captive screws) 3 Notebook feet (7) 4 SD Card slot space saver 5 PC Card slot space saver 3 8 Maintenance and Service Guide
Illustrated Parts Catalog 3.4 Mass Storage Devices Table 3-3 Spare Part Number Information Item Description 1 Optical drives Dual Format, Double Layer 8X Dual Format, Light Scribe 8X DVD±RW/R and CD-RW Combo Drive 24X DVD/CD-RW Combo Drive 2 Hard drives (include frame) 7200-rpm 60-GB 5400-rpm 100-GB 80-GB 374732-001 380258-001 374731-001 4200-rpm 100-GB 80-GB 60-GB 40-GB Spare Part Number 382079-001 383608-001 374737-001 374735-001 374730-001 374729-001 374728-001 378767-001 Maintenance and Service Guide 3 9
Illustrated Parts Catalog 3.5 Media Center Edition Accessories Item Description Table 3-4 Spare Part Number Information Spare Part Number 1 Dual TV Tuner/Digital Video Recorder 377553-001 2 TV tuner stand 377559-001 3 TV tuner AC adapter 377555-001 4 Media Center mini remote control 375705-001 Not illustrated: Audio/Video Cable Kit Coaxial Cable Kit Entertainment Y-cable Miscellaneous Cable Kit 377557-001 377556-001 375759-001 377558-001 3 10 Maintenance and Service Guide
Illustrated Parts Catalog 3.6 Miscellaneous (Not Illustrated) Table 3-5 Spare Part Information Description Spare Part Number AC adapters 180 watt, 3-wire plug for use on all notebook models 374743-001 135 watt, 3-wire plug for use only on notebook models with Intel Pentium 4 530 (3.0-GHz) and Intel Pentium 4 520 (2.8-GHz) processors 378768-001 HP remote control 371694-001 Logo Kit 374748-001 Wired headset with volume control 371693-001 USB 1.1 digital drive 364727-001 USB 1.1 diskette drive 344897-001 USB travel mouse 309674-001 Screw Kit (includes the following screws; refer to Appendix C, Screw Listing, for more information on screw specifications and usage) 374744-001 Phillips PM2.5 4.0 screw Phillips PM2.0 7.0 round head screw Phillips PM2.0 7.0 screw Phillips PM2.0 5.0 screw Phillips PM2.0 4.0 screw Phillips PM2.0 3.0 screw Phillips PM1.5 2.0 screw Maintenance and Service Guide 3 11
Illustrated Parts Catalog Description Power cords (3-wire plug, for use with 135-watt AC adapters) For use in: Australia and New Zealand 373979-011 Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Canada, French Canada, Latin America, Taiwan, Thailand, and the United States 373979-021 373979-001 Denmark 373979-081 Hong Kong and the United Kingdom 373979-031 Italy 373979-061 People s Republic of China Table 3-5 Spare Part Information (Continued) Spare Part Number 373979-AA1 Switzerland 373979-111 3 12 Maintenance and Service Guide
Illustrated Parts Catalog Description Power cords (3-wire plug, for use with 180-watt AC adapters) For use in: Australia and New Zealand 345252-011 Brazil 345252-201 Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Canada, French Canada, Latin America, Taiwan, Thailand, and the United States 345252-021 345252-001 Denmark 345252-081 Hong Kong and the United Kingdom 345252-031 Italy 345252-061 People s Republic of China Table 3-5 Spare Part Information (Continued) Spare Part Number 345252-AA1 Switzerland 345252-111 Maintenance and Service Guide 3 13
Illustrated Parts Catalog 3.7 Sequential Part Number Listing Spare Part Number Table 3-6 Sequential Part Number Listing Description 309674-001 USB travel mouse 344897-001 USB 1.1 diskette drive 345252-001 Power cord, with 3-wire plug, for use with 180-watt AC adapters in Canada, French Canada, Latin America, Taiwan, Thailand, and the United States 345252-011 Power cord, with 3-wire plug, for use with 180-watt AC adapters in Australia and New Zealand 345252-021 Power cord, with 3-wire plug, for use with 180-watt AC adapters in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden 345252-031 Power cord, with 3-wire plug, for use with 180-watt AC adapters in Hong Kong and the United Kingdom 345252-061 Power cord, with 3-wire plug, for use with 180-watt AC adapters in Italy 345252-081 Power cord, with 3-wire plug, for use with 180-watt AC adapters in Denmark 345252-111 Power cord, with 3-wire plug, for use with 180-watt AC adapters in Switzerland 345252-201 Power cord, with 3-wire plug, for use with 180-watt AC adapters in Brazil 3 14 Maintenance and Service Guide
Illustrated Parts Catalog Spare Part Number 345252-AA1 Power cord, with 3-wire plug, for use with 180-watt AC adapters in the People s Republic of China 364727-001 USB digital drive 371693-001 Wired headset with volume control 371694-001 HP remote control Table 3-6 Sequential Part Number Listing (Continued) Description 373047-001 802.11b/g Mini PCI communications card, for use in most of the world (MOW) 373048-001 802.11b/g Mini PCI communications card, for use in the rest of the world (ROW) 373979-001 Power cord, with 3-wire plug, for use with 135-watt AC adapters in Canada, French Canada, Latin America, Taiwan, Thailand, and the United States 373979-011 Power cord, with 3-wire plug, for use with 135-watt AC adapters in Australia and New Zealand 373979-021 Power cord, with 3-wire plug, for use with 135-watt AC adapters in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden 373979-031 Power cord, with 3-wire plug, for use with 135-watt AC adapters in Hong Kong and the United Kingdom 373979-061 Power cord, with 3-wire plug, for use with 135-watt AC adapters in Italy Maintenance and Service Guide 3 15
Illustrated Parts Catalog Spare Part Number 373979-081 Power cord, with 3-wire plug, for use with 135-watt AC adapters in Denmark 373979-111 Power cord, with 3-wire plug, for use with 135-watt AC adapters in Switzerland 373979-AA1 Table 3-6 Sequential Part Number Listing (Continued) Description Power cord, with 3-wire plug, for use with 135-watt AC adapters in the People s Republic of China 374707-001 System board M22P with 64 MB RAM (includes disk cell RTC battery) 374709-001 System board M24P with 128 MB RAM (includes disk cell RTC battery) 374711-001 System board M24P with 256 MB RAM (includes disk cell RTC battery) 374715-001 Intel Pentium 4 520 (2.8-GHz) processor, includes thermal pad 374716-001 Intel Pentium 4 530 (3.0-GHz) processor, includes thermal pad 374717-001 Intel Pentium 4 540 (3.2-GHz) processor, includes thermal pad 374718-001 Intel Pentium 4 550 (3.4-GHz) processor, includes thermal pad 374721-001 Display assembly, 17.0-inch, WXGA+WVA, includes wireless antenna boards and cables 3 16 Maintenance and Service Guide
Illustrated Parts Catalog Spare Part Number Table 3-6 Sequential Part Number Listing (Continued) Description 374722-001 Display assembly, 17.0-inch, WXGA+WVA with Brightview, includes wireless antenna boards and cables 374723-001 Display assembly, 17.0-inch, WSXGA+WVA with Brightview, includes wireless antenna boards and cables 374724-001 256-MB memory module, 400 MHz DDR2 374725-001 512-MB memory module, 400 MHz DDR2 374726-001 1024-MB memory module, 400 MHz DDR2 374728-001 4200-rpm, 60-GB hard drive, includes frame and connector 374729-001 4200-rpm, 80-GB hard drive, includes frame and connector 374730-001 4200-rpm, 100-GB hard drive, includes frame and connector 374731-001 5400-rpm, 80-GB hard drive, includes frame and connector 374732-001 7200-rpm, 60-GB hard drive, includes frame and connector 374735-001 24X DVD/CD-RW Combo Drive 374737-001 8X DVD±RW/R and CD-RW Combo Drive 374741-001 Keyboard for use in Asia Pacific, Australia, Canada, Hong Kong, People s Republic of China, and the United States 374741-002 Keyboard for use in International 374741-031 Keyboard for use in United Kingdom 374741-041 Keyboard for use in Germany Maintenance and Service Guide 3 17
Illustrated Parts Catalog Spare Part Number 374741-051 Keyboard for use in France 374741-061 Keyboard for use in Italy 374741-071 Keyboard for use in Spain 374741-081 Keyboard for use in Denmark 374741-091 Keyboard for use in Norway 374741-101 Keyboard for use in Sweden/Finland 374741-111 Keyboard for use in Switzerland 374741-121 Keyboard for use in French Canada 374741-131 Keyboard for use in Portugal 374741-151 Keyboard for use in Greece 374741-161 Keyboard for use in Latin America 374741-171 Keyboard for use in Saudi Arabia 374741-181 Keyboard for use in Belgium 374743-001 AC adapter, 180 watt, 3-wire plug for use on all notebook models 374744-001 Miscellaneous Screw Kit 374746-001 Miscellaneous Plastics Kit 374748-001 Logo Kit Table 3-6 Sequential Part Number Listing (Continued) Description 374750-001 Top cover (includes TouchPad) 3 18 Maintenance and Service Guide
Illustrated Parts Catalog Spare Part Number 374752-001 Base enclosure 374754-001 Switch cover for use with notebook models with wireless 380030-001 Heat sink module (includes left fan and thermal paste) 374758-001 Modem board 374759-001 USB digital drive board 374760-001 Infrared board with cable 374761-001 Audio/USB board 374762-001 Battery pack, 12-cell, 2.2-AHr 374774-001 Screw Kit 377553-001 HP Dual TV Tuner/Digital Video Recorder 376650-001 802.11a/b/g combination card, for use in the United States 376651-001 Broadcomm Bluetooth wireless card 377213-001 Intel Pentium 4 560 (3.6-GHz) processor, includes thermal pad 375705-001 HP Media Center mini remote control 377555-001 Dual Tuner AC adapter Table 3-6 Sequential Part Number Listing (Continued) Description 377556-001 Dual Tuner Coaxial Cable Kit Maintenance and Service Guide 3 19
Illustrated Parts Catalog Spare Part Number 377557-001 Dual Tuner Cable Kit 377558-001 Dual Tuner Miscellaneous Cable Kit 377559-001 Dual Tuner Plastic Stand 378521-001 Speakers, left and right 378767-001 4200-rpm, 40-GB hard drive, includes frame and connector 378768-001 AC adapters, 135 watt, 2-wire plug for use only on notebook models with Intel Pentium 4 530 (3.0-GHz) and Intel Pentium 4 520 (2.8-GHz) processors 378771-001 LED board Table 3-6 Sequential Part Number Listing (Continued) Description 380258-001 5400-rpm, 100-GB hard drive, includes frame and connector 380444-001 Switch cover for use with notebook models without wireless 380027-001 Base enclosure right fan 380029-001 Base enclosure middle fan 382079-001 Dual Format, Double Layer 383608-001 8X Dual Format, Light Scribe 3 20 Maintenance and Service Guide
4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: Magnetic screwdriver Phillips P0 screwdriver 5.0-mm socket for system board screwlocks Flat-bladed screwdriver Tool kit includes connector removal tool, loopback plugs, and case utility tool Maintenance and Service Guide 4 1
Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors ÄCAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. 4 2 Maintenance and Service Guide