Maintenance and Service Guide

Transcription

1 Maintenance and Service Guide HP Compaq nx6130 Notebook PC Document Part Number: June 2005 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

2 Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq nx6130 Notebook PC First Edition June 2005 Document Part Number:

3 Contents 1 Product Description 1.1 Features Resetting the Notebook Power Management External Components Design Overview Troubleshooting 2.1 Computer Setup Accessing Computer Setup Computer Setup Defaults Selecting from the File Menu Selecting from the Security Menu Selecting from the Tools Menu Selecting from the Advanced Menu Troubleshooting Flowcharts Software Update and Recovery Downloading a BIOS Update Installing a BIOS Update Recovering the BIOS Maintenance and Service Guide iii

4 Contents 4 Illustrated Parts Catalog 4.1 Serial Number Location Notebook Major Components Miscellaneous Plastics Kit Miscellaneous Cable Kit Mass Storage Devices Miscellaneous (Not Illustrated) Sequential Part Number Listing Removal and Replacement Preliminaries 5.1 Tools Required Service Considerations Plastic Parts Cables and Connectors Preventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Workstation Precautions Grounding Equipment and Methods Removal and Replacement Procedures 6.1 Serial Number Disassembly Sequence Chart Preparing the Notebook for Disassembly Hard Drive Notebook Feet Bluetooth Board iv Maintenance and Service Guide

5 Contents 6.7 External Memory Module Mini PCI Communications Card Optical Drive Keyboard Switch Cover LED Board Fan Heat Sink Processor Internal Memory Module RTC Battery Display Assembly Top Cover Speaker Modem Board Digital Media Board USB/Audio Board System Board Serial Connector Module Specifications Maintenance and Service Guide v

6 Contents A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing Index vi Maintenance and Service Guide

7 1 Product Description The HP Compaq nx6130 Notebook PC offers advanced modularity, Intel Pentium M and Celeron M processors, and extensive multimedia support. HP Compaq nx6130 Notebook PC Maintenance and Service Guide 1 1

8 Product Description 1.1 Features The following processors are available, varying by notebook model: Intel Pentium M 2.13-, 2.00-, 1.86-, 1.73-, 1.60-, or 1.30-GHz processor, Intel Celeron M 1.5- or 1.4-GHz The following displays are available, varying by notebook model: 15.0-inch, SXGA+WVA, TFT ( ) with over 16.8 million colors 15.0-inch, XGA, TFT ( ) with over 16.8 million colors 14.1-inch, XGA, TFT ( ) with over 16.8 million colors 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model 256-MB DDR2 synchronous DRAM (SDRAM) at 533 MHz, expandable to 2.0 GB Microsoft Windows XP Home Edition SP2, Windows XP Professional SP2, or FreeDOS, varying by notebook model Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device, including a dedicated vertical scroll region Integrated 10/100/1000 PCI-based Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack 1 2 Maintenance and Service Guide

9 Product Description Integrated wireless support for Mini PCI IEEE b/g or a/b/g WLAN device Support for one or two Type II PC Card slots, with support for both 32-bit (CardBus) and 16-bit PC Cards, varying by notebook model External 65-watt AC adapter with 3-wire power cord, varying by notebook model 6-cell Li-Ion battery pack Stereo speakers Support for the following optical drives: DVD±RW and CD-RW Dual Layer Combo Drive, LightScribe DVD±RW and CD-RW Combo Drive DVD/CD-RW Combo Drive DVD-ROM drive Universal Serial Bus ports (4) PC Card slots (2) Volume up, volume mute, and volume down buttons Info Center button Infrared port 6-in-1 Digital Media Slot Serial port Parallel port S-Video-out jack Docking connector Maintenance and Service Guide 1 3

10 Product Description Connectors: Audio-out (headphone) Audio-in (microphone) Universal Serial Bus (USB) v. 2.0 (4 ports) Power External monitor RJ-11 (modem) RJ-45 (network) IEEE 1394 Travel battery Infrared Digital Media Slot Parallel port S-Video-out Docking connector Serial port 1.2 Resetting the Notebook If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 6.3, Preparing the Notebook for Disassembly, for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 6.17, RTC Battery, for more information on removing and replacing the RTC battery). 1 4 Maintenance and Service Guide

11 Product Description 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared. 1.3 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power/standby button Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1 5

12 Product Description 1.4 External Components The external components on the front of the notebook are shown below and described in Table 1-1. Front Components Table 1-1 Front Components Item Component Function 1 Infrared port Provides wireless communication between the notebook and an optional IrDA-compliant device. 2 Stereo speakers (2) Produce stereo sound. 3 Display release latch Opens the notebook. 4 Wireless light On: an integrated wireless device has been enabled. 5 Power/standby light Green: The notebook is on. Blinking green: The notebook is in standby mode. Off: The notebook is off or in hibernation. 1 6 Maintenance and Service Guide

13 Product Description Table 1-1 Front Components (Continued) Item Component Function 6 Battery light Amber: A battery pack is charging. Green: A battery pack is close to full charge capacity. Blinking amber: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly. Off: If the notebook is connected to an external power source, the light is turned off when all batteries in the notebook are fully charged. If the notebook is not connected to an external power source, the light is turned off until the battery reaches a low-battery condition. 7 Integrated Drive Electronics (IDE) drive light 8 6-in-1 Digital Media Slot 9 6-in-1 Digital Media Slot light Blinking: The hard drive or optical drive is being accessed. Supports 6 optional digital memory card formats: SD (Secure Digital) Memory Card, MultiMediaCard, Memory Stick, Memory Stick Pro, SmartMedia, and xd-picture Card. On: A digital memory card is being accessed. Maintenance and Service Guide 1 7

14 Product Description The external components on the right side of the notebook are shown below and described in Table 1-2. Right-Side Components 1 8 Maintenance and Service Guide

15 Product Description Table 1-2 Right-Side Components Item Component Function 1 Audio-out (headphone) jack 2 Audio-in (microphone) jack Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR. Connects an optional monaural microphone. 3 USB ports (2) Connect USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable, or connect an optional External MultiBay II to the notebook. The MultiBay II must also be connected to an external power source. 4 Optical drive Supports an optical disc. The type of optical drive varies by model. 5 Serial port Connects an optional serial device. Maintenance and Service Guide 1 9

16 Product Description The external components on the left side of the notebook are shown below and described in Table 1-3. Left-Side Components Table 1-3 Left-Side Components Item Component Function 1 USB ports (2) Connect USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable, or connect an optional External MultiBay II to the notebook. The MultiBay II must also be connected to an external power source. 2 External monitor port Connects an optional VGA external monitor or projector Maintenance and Service Guide

17 Product Description 3 Exhaust vent Provides airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs, or clothing, to block airflow. 4 RJ-11 (modem) jack Connects the modem cable. 5 RJ-45 (network) jack Connects an optional network cable port Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder. 7 PC Card slots (2) Support an optional Type I, Type II, or Type III 32-bit (CardBus) or 16-bit PC Card. 8 PC Card eject buttons (2) Table 1-3 Left-Side Components (Continued) Item Component Function Eject an optional PC Card from the PC Card slot. Maintenance and Service Guide 1 11

18 Product Description The external components on the rear panel of the notebook are shown below and described in Table 1-4. Rear Panel Components 1 12 Maintenance and Service Guide

19 Product Description Table 1-4 Rear Panel Components Item Component Function 1 Security cable slot Attaches an optional security cable to the notebook. Ä 2 Battery bay Holds a battery pack. Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. 3 Power connector Connects an AC adapter or an optional automobile or aircraft adapter. 4 Parallel port Connects an optional parallel device, such as an external diskette drive or a printer. 5 S-Video-out jack Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card. Maintenance and Service Guide 1 13

20 Product Description The standard keyboard components of the notebook are shown below and described in Table 1-5. Standard Keyboard Components 1 14 Maintenance and Service Guide

21 Product Description Table 1-5 Standard Keyboard Components Item Component Function 1 f1 to f12 keys (12) Perform system and application tasks. When combined with the fn key, several keys and buttons perform additional tasks as hotkeys. 2 caps lock key Enables caps lock and turns on the caps lock light. 3 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. 4 Windows logo key In Windows, displays the Windows Start menu. 5 Windows applications key In Windows, displays a shortcut menu for items beneath the pointer. 6 Arrow keys Move the cursor around the screen. 7 Keypad keys (15) In Windows, can be used like the keys on an external numeric keypad. 8 num lock key Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light. Maintenance and Service Guide 1 15

22 Product Description The notebook top components are shown below and described in Table 1-6. Top Components, Part 1 Table 1-6 Top Components, Part 1 Item Component Function 1 Power/standby button When the notebook is: Off, press to turn on the notebook. On, briefly press to initiate hibernation. In standby, briefly press to resume from standby. In hibernation, briefly press to restore from hibernation. If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for 5 seconds to turn off the notebook Maintenance and Service Guide

23 Product Description Table 1-6 Top Components, Part 1 (Continued) Item Component Function 2 Display lid switch If the notebook is closed while on, turns off the display. If the notebook is opened while in standby, turns on the notebook (resumes from standby). 3 Info Center button Launches Info Center. 4 Wireless button Turns the wireless functionality on or off, but does not create a wireless connection. To establish a wireless connection, a wireless network must already be set up. 5 Presentation mode button Turns on Presentation mode. 6 Caps lock light On: caps lock is on. 7 Num lock light On: num lock or the numeric keypad is on. Maintenance and Service Guide 1 17

24 Product Description The notebook top components are continued below and described in Table 1-7. Top Components, Part Maintenance and Service Guide

25 Product Description Table 1-7 Top Components, Part 2 Item Component Function 1 Volume mute button Mutes or restores system volume. 2 Volume down button Decreases system volume. 3 Volume up button Increases system volume. 4 TouchPad Moves the pointer and selects or activates items on the screen. Can be set to perform other mouse functions, such as scrolling, selecting, and double-clicking. 5 Left/right TouchPad buttons 6 TouchPad scroll zone Scrolls up or down. Function like the left and right buttons on an external mouse. Maintenance and Service Guide 1 19

26 Product Description The external components on the bottom of the notebook are shown below and described in Table 1-8. Bottom Components Table 1-8 Bottom Components Item Component Function 1 Primary battery bay Holds the primary battery pack. 2 Primary battery locking latch Secures the primary battery pack into the battery bay. 3 Docking connector Connects the notebook to an optional docking device Maintenance and Service Guide

27 Product Description 4 Memory module compartment Mini PCI compartment Contains 1 memory slot that supports a replaceable memory module. Holds an optional wireless LAN device. Ä To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care. 5 Hard drive bay Holds the primary hard drive. 6 Primary battery release latch Table 1-8 Bottom Components (Continued) Item Component Function Releases the primary battery pack from the battery bay. 7 Travel battery connector Connects an optional travel battery. 8 Fan Provides airflow to cool internal components. Ä To prevent overheating, do not obstruct fans. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs, or clothing, to block airflow. Maintenance and Service Guide 1 21

28 Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 4, Illustrated Parts Catalog, to identify replacement parts, and Chapter 6, Removal and Replacement Procedures, for disassembly steps. The system board provides the following device connections: Audio Display Hard drive Intel Pentium M and Celeron M processors Keyboard and TouchPad Memory module Mini PCI communications devices PC Card ÄCAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook. The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook Maintenance and Service Guide

29 2 Troubleshooting ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the notebook restarts the operating system after you exit Computer Setup. Pointing devices are not supported in Computer Setup; you must use the keyboard to navigate and make selections. The menu tables later in this chapter provide an overview of Computer Setup options. Maintenance and Service Guide 2 1

30 Troubleshooting Accessing Computer Setup The information and settings in Computer Setup are accessed from the File, Security, Tools, and Advanced menus. 1. Open Computer Setup by turning on or restarting the notebook. Press f10 while the F10 = Based Setup message is displayed in the lower-left corner of the screen. To change the language, press f2. To view navigation information, press f1. To return to the Computer Setup menu, press esc. 2. Select the File, Security, Tools, or Advanced menu. 3. To exit Computer Setup, choose one of the following: To exit without saving any changes, use the arrow keys to select File > Ignore changes and exit, and then follow the instructions on the screen. To exit and save all the settings you have entered, use the arrow keys to select File > Save changes and exit, and then follow the instructions on the screen. Your preferences are set when you exit Computer Setup and take effect when the notebook restarts. Computer Setup Defaults To return all settings in Computer Setup to the values that were set at the factory: 1. Open Computer Setup by turning on or restarting the notebook. Press f10 while the F10 = Based Setup message is displayed in the lower-left corner of the screen. To change the language, press f2. To view navigation information, press f1. 2. Use the arrow keys to select File > Restore defaults. 3. Select the Restore Defaults check box. 2 2 Maintenance and Service Guide

31 Troubleshooting 4. To confirm the restoration, press f Select File > Save changes and exit, and then follow the instructions on the screen. When the computer restarts, the factory settings are restored, and any identification information you have entered is saved. Selecting from the File Menu Table 2-1 File Menu Select System Information Save to floppy Restore from floppy Restore defaults Ignore changes and exit Save changes and exit To Do This View identification information about the notebook and any battery packs in the system. View specification information about the processor, memory and cache size, video revision, keyboard controller version, and system ROM. Save system configuration settings to a diskette. Restore system configuration settings from a diskette. Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.) Cancel changes entered during the current session. Then exit and restart the notebook. Save changes entered during the current session. Then exit and restart the notebook. The changes you save are in effect when the notebook restarts. Maintenance and Service Guide 2 3

32 Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select Administrator password Power-on password Password options DriveLock passwords Smart Card Security Device security System IDs To Do This Enter, change, or delete an HP Administrator password. Enter, change, or delete a power-on password. Enable/Disable stringent security. Enable/Disable required password on restart. Enable/disable DriveLock; change a DriveLock user or master password. DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook. Enable/disable power-on support for smart cards. This feature is supported by select smart card readers only. Enable/Disable devices in the system. Enable NIC for inclusion in MultiBoot. Enter user-defined identification values. 2 4 Maintenance and Service Guide

33 Troubleshooting Selecting from the Tools Menu Table 2-3 Tools Menu Select HDD Self Test options Battery Information Memory Check To Do This Run a quick or comprehensive self-test on any hard drive in the system. View information about any battery packs in the notebook. Run a self-test on memory modules in the notebook. View information about memory modules installed in the notebook. Maintenance and Service Guide 2 5

34 Troubleshooting Selecting from the Advanced Menu Table 2-4 Advanced Menu Select Language (or press f2) Boot options Device options To Do This Change the Computer Setup language. Enable/Disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Set the boot order. Swap the functions of the fn key and left ctrl key. Enable/Disable multiple pointing devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.) Enable/Disable USB legacy support for a USB keyboard, mouse, and hub. When USB legacy support is enabled A USB keyboard, mouse, and hub work even when a Windows operating system is not loaded. The notebook starts from a bootable hard drive, diskette drive diskette, or CD, CD-RW, or DVD inserted into a drive connected by a USB connector to the notebook or to an optional docking device. Select a parallel port mode: EPP (Enhanced Parallel Port), standard, bidirectional, or ECP (Enhanced Capabilities Port). Enable/Disable all settings in the SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.) 2 6 Maintenance and Service Guide

35 Troubleshooting 2.2 Troubleshooting Flowcharts Table 2-5 Troubleshooting Flowcharts Overview Flowchart Description 2.1 Flowchart 2.1 Initial Troubleshooting 2.2 Flowchart 2.2 No Power, Part Flowchart 2.3 No Power, Part Flowchart 2.4 No Power, Part Flowchart 2.5 No Power, Part Flowchart 2.6 No Video, Part Flowchart 2.7 No Video, Part Flowchart 2.8 Nonfunctioning Docking Device (if applicable) 2.9 Flowchart 2.9 No Operating System (OS) Loading 2.10 Flowchart 2.10 No OS Loading, Hard Drive, Part Flowchart 2.11 No OS Loading, Hard Drive, Part Flowchart 2.12 No OS Loading, Hard Drive, Part Flowchart 2.13 No OS Loading, Diskette Drive Maintenance and Service Guide 2 7

36 Troubleshooting Table 2-5 Troubleshooting Flowcharts Overview (Continued) Flowchart Description 2.14 Flowchart 2.14 No OS Loading, Optical Drive 2.15 Flowchart 2.15 No Audio, Part Flowchart 2.16 No Audio, Part Flowchart 2.17 Nonfunctioning Device 2.18 Flowchart 2.18 Nonfunctioning Keyboard 2.19 Flowchart 2.19 Nonfunctioning Pointing Device 2.20 Flowchart 2.20 No Network/Modem Connection 2 8 Maintenance and Service Guide

37 Troubleshooting Flowchart 2.1 Initial Troubleshooting Begin troubleshooting. Is there power? N Go to Flowchart 2.2 No Power, Part 1. Y Y Y Y Y Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? N N N N Check LED board, speaker connections. Go to Flowchart 2.6 No Video, Part 1. Go to Flowchart 2.9 No Operating System (OS) Loading. Go to Flowchart 2.15 No Audio, Part 1. Y Y Y All drives working? Keyboard/ pointing device working? Connecting to network or modem? End N N N Go to Flowchart 2.17 Nonfunctioning Device. Go to Flowchart 2.18 Nonfunctioning Keyboard or Flowchart 2.19 Nonfunctioning Pointing Device. Go to Flowchart 2.20 No Network/Modem Connection. Maintenance and Service Guide 2 9

38 Troubleshooting Flowchart 2.2 No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). Y Power up on battery power? N Reset power.* Y Power up on battery power? N Go to Flowchart 2.3 No Power, Part 2. Y Power up on AC power? N Reset power.* Y Power up on AC power? N Go to Flowchart 2.4 No Power, Part 3. Y N Power up in docking device? Done 1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. *NOTES 1. On select models, there is a separate reset button. 2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch. Done Y Power up in docking device? N Go to Flowchart 2.8 Nonfunctioning Docking Device (if applicable) Maintenance and Service Guide

39 Troubleshooting Flowchart 2.3 No Power, Part 2 Continued from Flowchart 2.2 No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Y Power on? Done N Check battery by recharging it, moving it to another notebook, or replacing it. N Power on? Replace power supply (if applicable). Y Done Power on? N Go to Flowchart 2.4 No Power, Part 3. Y Done Maintenance and Service Guide 2 11

40 Troubleshooting Flowchart 2.4 No Power, Part 3 Continued from Flowchart 2.3 No Power, Part 2. Plug directly into AC outlet. Y N Power LED on? Reseat AC adapter in notebook and at power source. Y Done Power on? Done N Power outlet active? N Try different outlet. Internal or external AC adapter? External Replace external AC adapter. Y Replace power cord. Y Internal Go to Flowchart 2.5 No Power, Part 4. N Y Power on? Power on? Done Done N 2 12 Maintenance and Service Guide

41 Troubleshooting Flowchart 2.5 No Power, Part 4 Continued from Flowchart 2.4 No Power, Part 3. Open notebook. N Loose or damaged parts? Y Reseat loose components and boards and replace damaged items. Close notebook and retest. N Y Power on? Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* Done *NOTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2 13

42 Troubleshooting Flowchart 2.6 No Video, Part 1 No video. Stand-alone or docking device? Docking Device Go to Flowchart 2.7 No Video, Part 2. *NOTE: To change from internal to external display, use the hotkey combination. Stand-alone Y External Internal or external display*? Internal Adjust brightness. N Video OK? Done Adjust brightness. A Press lid switch to ensure operation. Y Y Video OK? Done Video OK? Done N Check for bent pins on cable. N Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Display 3. System board Y Video OK? N Try another display. Y Internal and external video OK? N Replace system board. Done Done 2 14 Maintenance and Service Guide

43 Troubleshooting Flowchart 2.7 No Video, Part 2 Continued from Flowchart 2.6 No Video, Part 1. Remove notebook from docking device, if connected. Adjust display brightness. Check brightness of external monitor. Video OK? N Go to A in Flowchart 2.6 No Video, Part 1. Video OK? Y Done Y N Check that notebook is properly seated in docking device, for bent pins on cable, and for monitor connection. Try another external monitor. Y Y N Video OK? Done N Internal and external video OK? Done Adjust external monitor display. Go to Flowchart 2.8 Nonfunctioning Docking Device (if applicable). Maintenance and Service Guide 2 15

44 Troubleshooting Flowchart 2.8 Nonfunctioning Docking Device (if applicable) Nonfunctioning docking device. Reseat power cord in docking device and power outlet. Check voltage setting on docking device. Reinstall notebook into docking device. Reset monitor cable connector at docking device. Y N Docking device operating? Y Done N Docking device operating? Done Test replacement docking device with new notebook. Remove notebook, replace docking device Maintenance and Service Guide

45 Troubleshooting Flowchart 2.9 No Operating System (OS) Loading No OS loading.* Reseat power cord in docking device and power outlet. No OS loading from hard drive, go to Flowchart 2.10 No OS Loading, Hard Drive, Part 1. No OS loading from diskette drive, go to Flowchart 2.13 No OS Loading, Diskette Drive. No OS loading from optical drive, go to Flowchart 2.14 No OS Loading, Optical Drive. No OS loading from network, go to Flowchart 2.20 No Network/Modem Connection. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide 2 17

46 Troubleshooting Flowchart 2.10 No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. N Nonsystem disk message? Reseat external hard drive. OS loading? Y Y Go to Flowchart 2.11 No OS Loading, Hard Drive, Part 2. Done N Y Y Boot from CD? Check the Setup utility for correct booting order. Boot from hard drive? Done N N Y Y Boot from diskette? Change boot priority through the Setup utility and reboot. Boot from hard drive? N N Go to Flowchart 2.13 No OS Loading, Diskette Drive. Go to Flowchart 2.17 Nonfunctioning Device Maintenance and Service Guide

47 Troubleshooting Flowchart 2.11 No OS Loading, Hard Drive, Part 2 Continued from Flowchart 2.10 No OS Loading, Hard Drive, Part 1. Reseat hard drive. Y Disc or diskette in drive? N 1. Replace hard drive. 2. Replace system board. Hard drive accessible? Y Done N Remove disc or diskette and reboot. Run FDISK. N Y Boot from hard drive? Boot from diskette drive? Y N Done Go to Flowchart 2.13 No OS Loading, Diskette Drive. Y Y Hard drive partitioned? Hard drive formatted? N N Create partition, and then format hard drive to bootable C:\ prompt. Format hard drive and bring to abootable C:\ prompt. N Y Hard drive accessible? Go to Flowchart 2.12 No OS Loading, Hard Drive, Part 3. Done Y Notebook booted? N Go to Flowchart 2.12 No OS Loading, Hard Drive, Part 3. Load OS using Operating System disc (if applicable). Maintenance and Service Guide 2 19

48 Troubleshooting Flowchart 2.12 No OS Loading, Hard Drive, Part 3 Continued from Flowchart 2.11 No OS Loading, Hard Drive, Part 2. Y System files on hard drive? N Install OS and reboot. N Virus on hard drive? Y Run SCANDISK and check for bad sectors. N Clean virus. N N OS loading from hard drive? Diagnostics on disc or diskette? Y Y Done Replace hard drive. Y Can bad sectors be fixed? Replace hard drive. N Run diagnostics and follow recommendations. Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done 2 20 Maintenance and Service Guide

49 Troubleshooting Flowchart 2.13 No OS Loading, Diskette Drive Y OS not loading from diskette drive. Reseat diskette drive. N OS loading? Done Y N N Nonsystem disk message? Y Bootable diskette in drive? Install bootable diskette and reboot notebook. Y Y Boot from another device? Diskette drive enabled in the Setup utility? N N Go to Flowchart 2.17 Nonfunctioning Device. Enable drive and cold boot notebook. N Check diskette for system files. Try different diskette. Nonsystem disk error? Y Y Replace the following components individually, retesting after each replacement: Diskette drive N Is diskette drive boot order correct? Y Reset the notebook. Refer to Section 1.2, Resetting the Notebook, for instructions. N OS loading? Done Change boot priority using the Setup utility. Go to Flowchart 2.17 Nonfunctioning Device. Maintenance and Service Guide 2 21

50 Troubleshooting Flowchart 2.14 No OS Loading, Optical Drive No OS loading from CD-ROM or DVD-ROM drive. N Disc in drive? Y Y Bootable disc in drive? N Install bootable disc and reboot notebook. Install bootable disc. Try another bootable disc. Y N Boots from CD or DVD? Done Y Reseat drive. N Y Boots from CD or DVD? Booting from another device? N Done Go to Flowchart 2.17 Nonfunctioning Device. N Booting order correct? Y Reset the notebook. Refer to Section 1.2, Resetting the Notebook, for instructions. Go to Flowchart 2.17 Nonfunctioning Device. Correct boot order using the Setup utility Maintenance and Service Guide

51 Troubleshooting Flowchart 2.15 No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? Done N N Notebook in docking device (if applicable)? Y Undock Y Internal audio? N Go to Flowchart 2.16 No Audio, Part 2. Go to Flowchart 2.16 No Audio, Part 2. Test audio with a replacement docking device and a new notebook. Go to Flowchart 2.17 Nonfunctioning Device. Audio? Y Done N Maintenance and Service Guide 2 23

52 Troubleshooting Flowchart 2.16 No Audio, Part 2 Continued from Flowchart 2.15 No Audio, Part 1. N Audio driver in OS configured? Reload audio drivers. Y N Y Correct drivers for application? Load drivers and set configuration in OS. Connect to external speaker. Y Audio? N Replace audio board and speaker connections in notebook (if applicable). N Audio? Y Done Replace the following components individually, retesting after each replacement: Internal speakers. Audio board (if applicable) Maintenance and Service Guide

53 Troubleshooting Flowchart 2.17 Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Clear CMOS. Reattach device. Close notebook, plug in power, and reboot. N Any physical device detected? Replace hard drive. Y Fix or replace broken item. Go to Flowchart 2.9 No Operating System (OS) Loading. Y Device boots properly? N Replace NIC. If integrated NIC, replace system board. Y Device boots properly? N Done Replace diskette drive. Done Maintenance and Service Guide 2 25

54 Troubleshooting Flowchart 2.18 Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. N Y External device works? Replace system board. Reseat internal keyboard connector (if applicable). Y Keyboard operating properly? N Replace internal keyboard or cable. Done N Keyboard operating properly? Y Done Replace system board Maintenance and Service Guide

55 Troubleshooting Flowchart 2.19 Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. N Y External device works? Replace system board. Reseat internal pointing device connector (if applicable). Y Pointing device operating properly? N Replace internal pointing device or cable. Y Done N Pointing device operating properly? Done Replace system board. Maintenance and Service Guide 2 27

56 Troubleshooting Flowchart 2.20 No Network/Modem Connection No network or modem connection. N Y Network or modem jack active? Replace jack or have jack activated. Y N Digital line? Connect to nondigital line. Y NIC/modem configured in OS? N Reload drivers and reconfigure. N Y Network or modem connection working? Done Disconnect all power from the notebook and open. Replace NIC/modem (if applicable). Reseat NIC/modem (if applicable). Y Network or modem connection working? Done N Replace system board Maintenance and Service Guide

57 3 Software Update and Recovery Software Updates To stay current with the newest technology and maintain optimal performance, install the latest versions of HP software on your computer as they become available. To update HP software: 1. Identify your computer model, product category, and series or family. Prepare for a system BIOS update by identifying the BIOS version currently installed on the computer. ÄCAUTION: If your computer is connected to a network, it is recommended that you consult with your network administrator before installing any software updates, especially system BIOS updates. The computer system BIOS is stored on the system ROM. The BIOS initializes the operating system, determines how the computer will interact with the hardware devices, and provides for data transfer among hardware devices, including the time and date. 2. Access the HP Web site at to obtain the updates or purchase the Support Software disc. 3. Install the updates. Maintenance and Service Guide 3 1

58 Software Update and Recovery Accessing Computer Information Before you access the updates for your computer, collect the following information: The product category is Notebook. The product family name and series number are printed on the display bezel. Model information is provided on the serial number label on the bottom of the computer. To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Microsoft Windows) or by opening Computer Setup. To use Computer Setup for displaying BIOS information: 1. Open Computer Setup by turning on or restarting the computer, and then pressing f10 while the F10 = ROM Based Setup message is displayed in the lower-left corner of the screen. 2. Use the arrow keys to select File > System Information, and then press enter. BIOS date information is displayed. 3. To exit Computer Setup, use the arrow keys to select File > Ignore changes and exit. Then follow the instructions on the screen. Obtaining the Support Software Disc The Support Software disc provides HP software updates and installation instructions. The disc includes device drivers, BIOS updates, and utilities. To purchase the current Support Software disc or a subscription that provides both the current version and future versions of the disc, visit the HP Web site at Maintenance and Service Guide

59 Software Update and Recovery Software Updates and the HP Web Site Most software on the HP Web site is packaged in compressed files called SoftPaqs. Some BIOS updates may be packaged in compressed files called ROMPaqs. Most download packages contain a file named Readme.txt. A Readme.txt file contains information regarding installing and troubleshooting the file. The Readme.txt files included with ROMPaqs are provided in English only. Downloading a BIOS Update ÄCAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate standby or hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. To download a BIOS update: 1. Access the page on the HP Web site that provides software for your computer: Select Start > Help and Support, and then click a software update link. or Visit the HP Web site at 2. Follow the instructions on the screen to identify your computer and access the BIOS update you want to download. Maintenance and Service Guide 3 3

60 Software Update and Recovery 3. At the download area: a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the instructions on the screen to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update will be downloaded. You will need to access this path when you are ready to install the update. Installing a BIOS Update If your computer is connected to a network, it is recommended that you consult with your network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed: 1. Open Windows Explorer by clicking Start > All Programs > Accessories > Windows Explorer. 2. In the left pane of the Windows Explorer window: a. Click My Computer and then your hard drive designation. The hard drive designation is typically Local Disk (C:). b. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 3 4 Maintenance and Service Guide

61 Software Update and Recovery 3. Double-click the file with an.exe extension (for example, filename.exe). The BIOS installation begins. 4. Complete the installation by following the instructions on the screen. After a message on the screen reports a successful installation, you may delete the downloaded file from your hard drive. Recovering the BIOS The BIOS recovery procedure requires a USB diskette drive and a formatted diskette. The BIOS can be recovered if the flash memory is corrupted. Flash memory corruption can occur if the notebook powers down while the BIOS is being updated. When the notebook is turned on, the boot block portion of the flash memory performs an integrity check on the rest of the BIOS image and enters recovery mode if the image is corrupt. BIOS recovery can be forced on a non-functioning notebook by turning on the notebook while pressing and holding the Windows logo key + B on the nonfunctioning notebook keyboard until the caps lock light blinks. To recover the BIOS: 1. If the nonfunctioning notebook is docked in an optional docking device, undock the notebook. 2. Attach the USB diskette drive directly to a USB port on the nonfunctioning notebook. (USB hubs are not supported for BIOS recovery). Maintenance and Service Guide 3 5

62 Software Update and Recovery 3. Insert the correct ROMPaq diskette for the product being updated. The BIOS image file must to be located in the root directory of the diskette and must be in contiguous sectors. The easiest way to ensure this is to visit download the Softpaq, and let the Softpaq create the ROMPaq diskette. 4. Press and hold the Windows logo key + B on the notebook keyboard (do not use an external keyboard) and turn on the notebook and wait for the caps lock light to start blinking. 5. Release the Windows logo key + B. The BIOS recovery procedure takes approximately one minute to read the image from the diskette, and then an additional 15 seconds to program the image into flash memory. The notebook restarts when the BIOS recovery procedure is complete. Do not attempt to turn off the notebook after starting a recovery. If the BIOS recovery procedure stalls, the caps lock light will begin blinking. This situation can arise if the diskette is corrupt or the incorrect ROMPaq is used. If the notebook does not restart after approximately 3 minutes, press and hold the power button, or slide and hold the power switch, for at least 5 seconds to force the notebook to turn itself off. Then repeat the BIOS recovery procedure. 3 6 Maintenance and Service Guide

63 4 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers. 4.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location Maintenance and Service Guide 4 1

64 Illustrated Parts Catalog 4.2 Notebook Major Components Notebook Major Components 4 2 Maintenance and Service Guide

65 Illustrated Parts Catalog Item Table 4-1 Spare Parts: Notebook Major Components Description Spare Part Number 1 Display assemblies (include wireless antenna boards and cables) 15.0-inch, SXGA+WVA, TFT 15.0-inch, XGA, TFT 14.1-inch, XGA, TFT Switch cover LED board Keyboards Korea Taiwan AD AB1 Thailand United States Fan Heat sink (includes thermal paste) Processors (include thermal paste) Intel Pentium M 2.13-GHz Intel Pentium M 2.00-GHz Intel Pentium M 1.86-GHz Intel Pentium M 1.73-GHz Intel Pentium M 1.60-GHz Intel Pentium M 1.30-GHz Intel Celeron M 1.5-GHz Intel Celeron M 1.4-GHz Top cover (includes TouchPad) Maintenance and Service Guide 4 3

66 Illustrated Parts Catalog Notebook Major Components 4 4 Maintenance and Service Guide

67 Illustrated Parts Catalog Item 9a 9b 9c Table 4-1 Spare Parts: Notebook Major Components (Continued) Description Spare Part Number Miscellaneous Plastics Kit Includes: RTC battery Memory module/mini PCI compartment cover (includes 1 captive screw) Hard drive cover (includes 2 captive screws) Not illustrated: Notebook feet PC Card slot space savers (2) 10 Modem board Memory modules (533-MHz DDR2) 1024 MB 512 MB 256 MB Speaker USB/audio board System boards With 64 MB of video RAM With 32 MB of video RAM Digital media board Base enclosure Serial connector module Maintenance and Service Guide 4 5

68 Illustrated Parts Catalog Notebook Major Components 4 6 Maintenance and Service Guide

69 Illustrated Parts Catalog Item Table 4-1 Spare Parts: Notebook Major Components (Continued) Description 18 Mini PCI communications cards b/g WLAN card, for use in most of the world b/g WLAN card, for use in the rest of the world a/b/g combination WLAN card, for use in the Asia Pacific region a/b/g combination WLAN card, for use in the rest of the world 19 Battery packs 6-cell, 4.8-AHr 6-cell, 4.8-AHr 8-cell, travel battery pack 20 Optical drives (include bezel) 8X Max DVD-ROM drive DVD/CD-RW Combo Drive 8X Max DVD±RW and CD-RW Combo Drive 8X Max DVD±RW and CD-RW Dual Layer Combo Drive, LightScribe 21 Broadcomm Bluetooth wireless board (includes Bluetooth board cable) 22 Hard drives (include frame and connector) 5400-rpm 80-GB 60-GB 40-GB Spare Part Number rpm, 60-GB Maintenance and Service Guide 4 7

70 Illustrated Parts Catalog 4.3 Miscellaneous Plastics Kit Item Description Table 4-2 Miscellaneous Plastics Kit Spare Part Number Memory module/mini PCI compartment cover (includes 1 captive screw) 2 Hard drive cover (includes 2 captive screws) 3 RTC battery (includes cable) 4 Notebook feet (4) 5 PC Card slot space savers (2) 4 8 Maintenance and Service Guide

71 Illustrated Parts Catalog 4.4 Miscellaneous Cable Kit Table 4-3 Miscellaneous Cable Kit Spare Part Number Item Description 1 Bluetooth board cable 2 LED board cable 3 RJ-11 connector module and cable 4 Audio board cable 5 USB board cable 6 Serial connector module cable Maintenance and Service Guide 4 9

72 Illustrated Parts Catalog 4.5 Mass Storage Devices Item Description Table 4-4 Mass Storage Devices Spare Part Number Information 1 Hard drives (include frame and connector) 5400-rpm 80-GB 60-GB 40-GB Optical drives (include bezel) 8X Max DVD-ROM drive DVD/CD-RW Combo Drive 8X Max DVD±RW and CD-RW Combo Drive 8X Max DVD±RW and CD-RW Dual Layer Combo Drive, LightScribe Spare Part Number 4200-rpm 60-GB Maintenance and Service Guide