Maintenance and Service Guide

Transcription

1 Maintenance and Service Guide HP Pavilion ze2000 Notebook PC Compaq Presario M2000 Notebook PC Document Part Number: February 2005 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

2 Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion ze2000 Notebook PC Compaq Presario M2000 Notebook PC First Edition: February 2005 Document Part Number:

3 Contents 1 Product Description 1.1 Features Resetting the Notebook Power Management External Components Design Overview Troubleshooting 2.1 Computer Setup Troubleshooting Flowcharts Illustrated Parts Catalog 3.1 Serial Number Location Notebook Major Components Miscellaneous Plastics Kit Mass Storage Devices Miscellaneous Sequential Part Number Listing Removal and Replacement Preliminaries 4.1 Tools Required Service Considerations Preventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Workstation Precautions Grounding Equipment and Methods Maintenance and Service Guide iii

4 Contents 5 Removal and Replacement Procedures 5.1 Serial Number Disassembly Sequence Chart Preparing the Notebook for Disassembly Notebook Feet Optical Drive Memory Module Mini PCI Communications Card Keyboard Cover LED Board Keyboard Display Assembly Base Enclosure Speaker Assembly Heat Sink Fan Processor Battery Connector Board Power Connector Board USB/S-Video Controller Board Bluetooth Board System Board Specifications A Connector Pin Assignments B C Power Cord Set Requirements Screw Listing Index iv Maintenance and Service Guide

5 1 Product Description The HP Pavilion ze2000 Notebook PC 1 and the Compaq Presario M2000 Notebook PC 2 offer advanced modularity, Intel Mobile Pentium M and Celeron processors, and extensive multimedia support. HP Pavilion ze2000 and Compaq Presario M2000 Maintenance and Service Guide 1 1

6 Product Description 1.1 Features Numerous references are made throughout this Maintenance and Service Guide to full-featured and defeatured notebook models. A model is considered to be full-featured if it has 3 Universal Serial Bus ports and the following components: S-Video-out jack Expansion port 2 6-in-1 Digital Media Reader slot or 6-in-1 Memory Reader slot A notebook model is considered to be defeatured if it has only 2 Universal Serial Bus ports and none of the components in the preceding list. The following processors are available, varying by notebook model: Intel Pentium M 745 (1.8-GHz) with 400-MHz front side bus (FSB) Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB Full-featured models feature both Intel Pentium M and Celeron M processors. Defeatured models feature only Celeron M processors inch XGA ( ) TFT display with over 16.7 million colors 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model 1 2 Maintenance and Service Guide

7 Product Description 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz, expandable to 1.0 GB Microsoft Windows XP Home Edition or Windows XP Professional, varying by notebook model Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device with on button and dedicated vertical scroll region Integrated 10Base-T/100 Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini PCI IEEE b and b/g WLAN device Support for one Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards External 65-watt AC adapter with 3-wire power cord 6-cell or 12-cell Li-Ion battery pack Stereo speakers with volume up and down buttons Support for the following optical drives: 8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 24X CD-ROM Drive (Compaq Presario M2000 notebooks only) Connectors: External monitor port Universal Serial Bus (USB) v. 2.0 (up to 3 ports) RJ-11 (modem) jack RJ-45 (network) jack Audio-out (headphone) jack Maintenance and Service Guide 1 3

8 Product Description Audio-in (microphone) jack Power IEEE 1394 digital port S-Video-out jack (select models only) Expansion port 2 6-in-1 Digital Media Reader slot (select models only) 6-in-1 Memory Reader slot (select models only) 1.2 Resetting the Notebook If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, Preparing the Notebook for Disassembly, for more information). 2. Remove the real time clock (RTC) battery (refer to Section 5.21, System Board, for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared. 1 4 Maintenance and Service Guide

9 Product Description 1.3 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power/standby button Advanced Configuration and Power Management (ACPM) compliance 1.4 External Components The external components on the front of the HP Pavilion ze2000 notebook are shown below and described in Table 1-1. Front Components, HP Pavilion ze2000 Maintenance and Service Guide 1 5

10 Product Description Table 1-1 Front Components HP Pavilion ze2000 Item Component Function 1 Speakers (2) Produce stereo sound. 2 Wireless light (select models only) On: One or more optional internal wireless devices, such as a WLAN and/or a Bluetooth device (select models only), are turned on. 3 Power/standby light On: Notebook is turned on. Blinking: Notebook is in standby. Off: Notebook is off. 4 IDE (Integrated Drive Electronics) drive light On or blinking: The internal hard drive or an optical drive is being accessed. 5 Battery light On: The battery pack is charging. Blinking: The battery pack has reached a low-battery condition. Off: The battery pack is fully charged or not inserted. 6 Display release button Opens the notebook. 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack Connects an optional monaural (single sound channel) microphone. Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR. 1 6 Maintenance and Service Guide

11 Product Description The external components on the front of the Compaq Presario M2000 notebook are shown below and described in Table 1-2. Front Components, Compaq Presario M2000 Maintenance and Service Guide 1 7

12 Product Description Table 1-2 Front Components Compaq Presario M2000 Item Component Function 1 Speakers (2) Produce stereo sound. 2 Wireless light (select models only) On: One or more optional internal wireless devices, such as a WLAN and/or a Bluetooth device (select models only), are turned on. 3 Power/standby light On: Notebook is turned on. Blinking: Notebook is in standby. Off: Notebook is off. 4 IDE (Integrated Drive Electronics) drive light On or blinking: The internal hard drive or an optical drive is being accessed. 5 Battery light On: The battery pack is charging. Blinking: The battery pack has reached a low-battery condition. Off: The battery pack is fully charged or not inserted. 6 Display release button Opens the notebook. 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack Connects an optional monaural (single sound channel) microphone. Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR. 1 8 Maintenance and Service Guide

13 Product Description The external components on the right side of the HP Pavilion ze2000 notebook are shown below and described in Table 1-3. Right-Side Components, HP Pavilion ze2000 Maintenance and Service Guide 1 9

14 Product Description Table 1-3 Right-Side Components HP Pavilion ze2000 Item Component Function 1 USB ports (1 or 2 depending on the notebook model) 2 6-in-1 Digital Media Reader slot (select models only) port (select models only) 4 6-in-1 Digital Media Reader light (select models only) Connect an optional USB device. Supports an optional digital memory card. Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder. On: A digital memory card is being accessed. 5 Optical drive Supports an optical disc. 6 S-Video-out jack (select models only) Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card. 7 Security cable slot Attaches an optional security cable to the notebook. Ä Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen Maintenance and Service Guide

15 Product Description The external components on the right side of the Compaq Presario M2000 notebook are shown below and described in Table 1-4. Right-Side Components, Compaq Presario M2000 Maintenance and Service Guide 1 11

16 Product Description Table 1-4 Right-Side Components Compaq Presario M2000 Item Component Function 1 USB ports (1 or 2 depending on the notebook model) 2 6-in-1 Memory Reader slot (select models only) port (select models only) 4 6-in-1 Memory Reader light (select models only) Connect optional USB devices. Supports an optional digital memory card. Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder. On: A digital memory card is being accessed. 5 Optical drive Supports an optical disc. 6 S-Video-out jack (select models only) Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card. 7 Security cable slot Attaches an optional security cable to the notebook. Ä Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen Maintenance and Service Guide

17 Product Description The external components on the left side of the HP Pavilion ze2000 notebook are shown below and described in Table 1-5. Left-Side Components, HP Pavilion ze2000 Maintenance and Service Guide 1 13

18 Product Description Table 1-5 Left-Side Components HP Pavilion ze2000 Item Component Function 1 Power connector Connects an AC adapter cable. 2 Monitor port Connects an optional VGA monitor or projector. 3 Expansion port 2* (select models only) Connects the notebook to an optional docking device. 4 RJ-45 jack Connects an optional network cable. 5 RJ-11 jack Connects the modem cable. 6 USB port Connects an optional USB device. 7 PC Card slot Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. 8 PC Card eject button Ejects an optional PC Card from the PC Card slot. *The notebook has only one expansion port. The term expansion port 2 describes the type of expansion port Maintenance and Service Guide

19 Product Description The external components on the left side of the Compaq Presario M2000 notebook are shown below and described in Table 1-6. Left-Side Components, Compaq Presario M2000 Maintenance and Service Guide 1 15

20 Product Description Table 1-6 Left-Side Components Compaq Presario M2000 Item Component Function 1 Power connector Connects an AC adapter cable. 2 Monitor port Connects an optional VGA monitor or projector. 3 Expansion port 2* (select models only) Connects the notebook to an optional docking device. 4 RJ-45 (network) jack Connects an optional network cable. 5 RJ-11 (modem) jack Connects the modem cable. 6 USB port Connects an optional USB device. 7 PC Card slot Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. 8 PC Card eject button Ejects an optional PC Card from the PC Card slot. *The notebook has only one expansion port. The term expansion port 2 describes the type of expansion port Maintenance and Service Guide

21 Product Description The external components on the rear panel of the HP Pavilion ze2000 notebook are shown below and described in Table 1-7. Rear Panel Components, HP Pavilion ze2000 Table 1-7 Rear Panel Components HP Pavilion ze2000 Item Component Function 1 Battery bay Holds a battery pack. 2 Exhaust vent Provides airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. Maintenance and Service Guide 1 17

22 Product Description The external components on the rear panel of the Compaq Presario M2000 notebook are shown below and described in Table 1-8. Rear Panel Components, Compaq Presario M2000 Table 1-8 Rear Panel Components Compaq Presario M2000 Item Component Function 1 Battery bay Holds a battery pack. 2 Exhaust vent Provides airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow Maintenance and Service Guide

23 Product Description The notebook keyboard components on the HP Pavilion ze2000 notebook are shown below and described in Table 1-9. Keyboard Components, HP Pavilion ze2000 Maintenance and Service Guide 1 19

24 Product Description Table 1-9 Keyboard Components HP Pavilion ze2000 Item Component Function 1 Function keys (12) Perform system and application tasks. When combined with the fn key, several keys perform additional tasks as hotkeys. 2 caps lock key Enables caps lock and turns on the caps lock light. 3 fn key Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness. 4 Windows logo key Displays the Windows Start menu. 5 Windows applications key Displays a shortcut menu for items beneath the pointer. 6 Arrow keys Moves the cursor around the screen. 7 Keypad keys (15) Can be used like the keys on an external numeric keypad. 8 num lock key On: Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light Maintenance and Service Guide

25 Product Description The notebook keyboard components on the Compaq Presario M2000 notebook are shown below and described in Table Keyboard Components, Compaq Presario M2000 Maintenance and Service Guide 1 21

26 Product Description Table 1-10 Keyboard Components Compaq Presario M2000 Item Component Function 1 Function keys (12) Perform system and application tasks. When combined with the Fn key, the function keys perform additional tasks as hotkeys. 2 caps lock key Enables caps lock and turns on the caps lock light. 3 Fn key Combines with other keys to perform system tasks. For example, pressing Fn+F7 decreases screen brightness. 4 Windows logo key Displays the Windows Start menu. 5 Windows applications key Displays a shortcut menu for items beneath the pointer. 6 Arrow keys Move the cursor around the screen. 7 Keypad keys (15) Can be used like the keys on an external numeric keypad. 8 num lock key Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light Maintenance and Service Guide

27 Product Description The notebook top components on the HP Pavilion ze2000 notebook are shown below and described in Table Top Components, HP Pavilion ze2000 Table 1-11 Top Components HP Pavilion ze2000 Item Component Function 1 Left and right TouchPad buttons 2 TouchPad Moves the pointer. 3 Caps lock light On: Caps lock is on. Function like the left and right buttons on an external mouse. 4 Display switch If the notebook is closed while on, initiates standby. Maintenance and Service Guide 1 23

28 Product Description Table 1-11 Top Components HP Pavilion ze2000 (Continued) Item Component Function 5 Power/standby button When the notebook is Off, press to turn on the notebook. On, briefly press to initiate hibernation. In standby, briefly press to resume from standby. In hibernation, briefly press to restore from hibernation. If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for at least 4 seconds to turn off the notebook. 6 Volume down button Decreases system volume. 7 Volume mute button Mute light Mutes or restores volume. On: Volume is muted. 8 Volume up button Increases system volume. 9 Wireless button (select models only) Turns the wireless functionality on or off but does not create a wireless connection. To establish a wireless connection, a wireless network must already be set up. 10 Num lock light On: Num lock or the embedded keypad is on in-1 Digital Media Reader light (select models only) 12 TouchPad vertical scrolling region On: A digital memory card is being accessed. Scrolls upward or downward Maintenance and Service Guide

29 Product Description The top components on the Compaq Presario M2000 notebook are shown below and described in Table Top Components, Compaq Presario M2000 Table 1-12 Top Components Compaq Presario M2000 Item Component Function 1 Left and right TouchPad buttons 2 TouchPad Moves the pointer. 3 Caps lock light On: Caps lock is on. Function like the left and right buttons on an external mouse. 4 Display switch If the notebook is closed while on, initiates standby. Maintenance and Service Guide 1 25

30 Product Description Table 1-12 Top Components Compaq Presario M2000 (Continued) Item Component Function 5 Wireless light (available on select models) On: One or more optional internal wireless devices, such as a WLAN and/or a Bluetooth device (select models only), are turned on. 6 Power/standby button When the notebook is Off, press to turn on the notebook. On, briefly press to initiate hibernation. In standby, briefly press to resume from standby. In hibernation, briefly press to restore from hibernation. If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for at least 4 seconds to turn off the notebook. 7 Volume down button Decreases system volume. 8 Volume up button Increases system volume. 9 Volume mute button Mute light Mutes or restores volume. On: Volume is muted. 10 Num lock light On: Num lock or the embedded keypad is on in-1 Memory Reader light (select models only) 12 TouchPad vertical and horizontal scroll regions On: A digital memory card is being accessed. Scroll upward or downward and left or right Maintenance and Service Guide

31 Product Description The external components on the bottom of the HP Pavilion ze2000 notebook are shown below and described in Table Bottom Components, HP Pavilion ze2000 Table 1-13 Bottom Components HP Pavilion ze2000 Item Component Function 1 Battery bay Holds a battery pack. 2 Battery pack release latch Releases a battery pack from the battery bay. 3 Memory module compartment Contains two memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model. Maintenance and Service Guide 1 27

32 Product Description Table 1-13 Bottom Components HP Pavilion ze2000 (Continued) Item Component Function 4 Exhaust vents (4) Provide airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. 5 Optical drive Supports an optical disc. 6 Label area Contains the notebook serial number and other applicable regulatory labels. 7 Mini PCI compartment Holds an optional wireless LAN device. Ä To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care. 8 Hard drive bay Holds the internal hard drive Maintenance and Service Guide

33 Product Description The external components on the bottom of the Compaq Presario M2000 notebook are shown below and described in Table Bottom Components, Compaq Presario M2000 Table 1-14 Bottom Components Compaq Presario M2000 Item Component Function 1 Battery bay Holds a battery pack. 2 Battery pack release latch Releases a battery pack from the battery bay. 3 Memory module compartment Contains two memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model. Maintenance and Service Guide 1 29

34 Product Description Table 1-14 Bottom Components Compaq Presario M2000 (Continued) Item Component Function 4 Exhaust vents (4) Provide airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. 5 Optical drive Supports an optical disc. 6 Label area Contains the notebook serial number and other applicable regulatory labels. 7 Mini PCI compartment Holds an optional wireless LAN device. Ä To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care. 8 Hard drive bay Holds the internal hard drive Maintenance and Service Guide

35 Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, Illustrated Parts Catalog, to identify replacement parts, and Chapter 5, Removal and Replacement Procedures, for disassembly steps. The system board provides the following device connections: Memory module Mini PCI communications devices Hard drive Display Keyboard and TouchPad Audio Intel Pentium M and Celeron M processors Fan PC Card ÄCAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook. The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook. Maintenance and Service Guide 1 31

36 2 Troubleshooting ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Computer Setup Computer Setup is a system information and customization utility that can be used even when the operating system is not working or will not load. This utility includes settings that are not available in Windows. Using Computer Setup Information and settings in Computer Setup are accessed from the Main, Security, Advanced, or Tools menus: 1. Turn on or restart the notebook. Press f10 while the F10 = ROM-Based Setup message is displayed in the lower-left corner of the screen. To change the language, use the cursor control keys to navigate to the Advanced menu. To view navigation information, press f1. To return to the Computer Setup menu, press esc. Maintenance and Service Guide 2 1

37 Troubleshooting 2. Select the Main, Security, Advanced, or Tools menu. 3. To close Computer Setup and restart the notebook: Select Exit > Exit Saving Changes, and then press enter. or Select Exit > Exit Discarding Changes, and then press enter. or Select Exit > Load Setup Defaults, and then press enter. 4. When you are prompted to confirm your action, press f10. Selecting from the Main Menu Table 2-1 Main Menu Select System Information To Do This Change the system time and system date. View identification information about the notebook. View specification information about the processor, memory and cache size, and system ROM. 2 2 Maintenance and Service Guide

38 Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select Administrator Password Power-on Password DriveLock Passwords Password Options (Password options can be selected only when a power-on password has been set.) Device Security To Do This Enter, change, or delete an Administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock user or master password. DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook. Enable/disable: QuickLock QuickLock on standby QuickBlank To enable QuickLock on standby or QuickBlank, you must first enable QuickLock. Enable/disable: Diskette drive startup* CD-ROM or diskette startup Settings for a DVD-ROM can be entered in the CD-ROM field. *Not applicable to SuperDisk LS-120 drives. Maintenance and Service Guide 2 3

39 Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select Language Boot Order Accessibility Options Video Memory To Do This Change the Computer Setup language. Enable/disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Allows electronic and information technology to be accessible to people with varying ranges of abilities. Displays the amount of video memory available on the notebook. Selecting from the Tools Menu Table 2-4 Tools Menu Select Hard Drive Self Test To Do This Run a quick comprehensive self test on hard drives in the system that support the test features. 2 4 Maintenance and Service Guide

40 Troubleshooting 2.2 Troubleshooting Flowcharts Table 2-5 Troubleshooting Flowcharts Overview Flowchart Description 2.1 Flowchart 2.1 Initial Troubleshooting 2.2 Flowchart 2.2 No Power, Part Flowchart 2.3 No Power, Part Flowchart 2.4 No Power, Part Flowchart 2.5 No Power, Part Flowchart 2.6 No Video, Part Flowchart 2.7 No Video, Part Flowchart 2.8 Nonfunctioning Docking Device (if applicable) 2.9 Flowchart 2.9 No Operating System (OS) Loading 2.10 Flowchart 2.10 No OS Loading, Hard Drive, Part Flowchart 2.11 No OS Loading, Hard Drive, Part Flowchart 2.12 No OS Loading, Hard Drive, Part Flowchart 2.13 No OS Loading, Diskette Drive Maintenance and Service Guide 2 5

41 Troubleshooting Table 2-5 Troubleshooting Flowcharts Overview (Continued) Flowchart Description 2.14 Flowchart 2.14 No OS Loading, Optical Drive 2.15 Flowchart 2.15 No Audio, Part Flowchart 2.16 No Audio, Part Flowchart 2.17 Nonfunctioning Device 2.18 Flowchart 2.18 Nonfunctioning Keyboard 2.19 Flowchart 2.19 Nonfunctioning Pointing Device 2.20 Flowchart 2.20 No Network/Modem Connection 2 6 Maintenance and Service Guide

42 Troubleshooting Flowchart 2.1 Initial Troubleshooting Begin troubleshooting. N Y Is there power? Go to Flowchart 2.2 No Power, Part 1. Y Y Y Y Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? N N N N Check LED board, speaker connections. Go to Flowchart 2.6 No Video, Part 1. Go to Flowchart 2.9 No Operating System (OS) Loading. Go to Flowchart 2.15 No Audio, Part 1. Y Y Y All drives working? Keyboard/ pointing device working? Connecting to network or modem? End N N N Go to Flowchart 2.17 Nonfunction ing Device. Go to Flowchart 2.18 Nonfunction ing Keyboard or Flowchart 2.19 Nonfunction ing Pointing Device. Go to Flowchart 2.20 No Network/Modem Connection. Maintenance and Service Guide 2 7

43 Troubleshooting Flowchart 2.2 No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). N N Y Power up on battery power? Reset power.* Y Power up on battery power? Go to Flowchart 2.3 No Power, Part 2. N N Y Power up on AC power? Reset power.* Y Power up on AC power? Go to Flowchart 2.4 No Power, Part 3. Y N Power up in docking device? Done 1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. *NOTES 1. On select models, there is a separate reset button. 2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch. Done Y Power up in docking device? N Go to Flowchart 2.8 Nonfunctioning Docking Device (if applicable). 2 8 Maintenance and Service Guide

44 Troubleshooting Flowchart 2.3 No Power, Part 2 Continued from Flowchart 2.2 No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Y Power on? Done N Check battery by recharging it, moving it to another notebook, or replacing it. Y Power on? Done N Y Replace power supply (if applicable). Power on? N Go to Flowchart 2.4 No Power, Part 3. Done Maintenance and Service Guide 2 9

45 Troubleshooting Flowchart 2.4 No Power, Part 3 Continued from Flowchart 2.3 No Power, Part 2. Plug directly into AC outlet. Y N Power LED on? Reseat AC adapter in notebook and at power source. Y Done Power on? Done N Power outlet active? N Try different outlet. Internal or external AC adapter? External Replace external AC adapter. Y Internal N Replace power cord. Y Go to Flowchart 2.5 No Power, Part 4. Y Power on? Power on? Done Done N 2 10 Maintenance and Service Guide

46 Troubleshooting Flowchart 2.5 No Power, Part 4 Continued from Flowchart 2.4 No Power, Part 3. Open notebook. N Loose or damaged parts? Y Reseat loose components and boards and replace damaged items. Close notebook and retest. N Y Power on? Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* Done *NOTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2 11

47 Troubleshooting Flowchart 2.6 No Video, Part 1 No video. Docking Device Stand-alone or docking device? Go to Flowchart 2.7 No Video, Part 2. *NOTE: To change from internal to external display, use the hotkey combination. Stand-alone Y External Internal or external display*? Internal Adjust brightness. N Video OK? Done Adjust brightness. A Press lid switch to ensure operation. Y Y Video OK? Done Video OK? Done N Check for bent pins on cable. N Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Display 3. System board Y Video OK? N Try another display. Y Internal and external video OK? N Replace system board. Done Done 2 12 Maintenance and Service Guide

48 Troubleshooting Flowchart 2.7 No Video, Part 2 Continued from Flowchart 2.6 No Video, Part 1. Remove notebook from docking device, if connected. Adjust display brightness. Check brightness of external monitor. N Y Y Video OK? Go to A in Flowchart 2.6 No Video, Part 1. N Video OK? Done Check that notebook is properly seated in docking device, for bent pins on cable, and for monitor connection. Try another external monitor. Y Y N Video OK? Done N Internal and external video OK? Done Adjust external monitor display. Go to Flowchart 2.8 Nonfunctioning Docking Device (if applicable). Maintenance and Service Guide 2 13

49 Troubleshooting Flowchart 2.8 Nonfunctioning Docking Device (if applicable) Nonfunctioning docking device. Reseat power cord in docking device and power outlet. Check voltage setting on docking device. Reinstall notebook into docking device. N Reset monitor cable connector at docking device. Docking device operating? Remove notebook, reseat all internal parts, and replace any damaged items in docking device. Y Done N Docking device operating? Y Done Replace the following docking device components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Docking device motor mechanism 2 14 Maintenance and Service Guide

50 Troubleshooting Flowchart 2.9 No Operating System (OS) Loading No OS loading.* Reseat power cord in docking device and power outlet. No OS loading from hard drive, go to Flowchart 2.10 No OS Loading, Hard Drive, Part 1. No OS loading from diskette drive, go to Flowchart 2.13 No OS Loading, Diskette Drive. No OS loading from CD- or DVD-ROM drive, go to Flowchart 2.14 No OS Loading, Optical Drive. No OS loading from network, go to Flowchart 2.20 No Network/Modem Connection. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide 2 15

51 Troubleshooting Flowchart 2.10 No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. N Nonsystem disk message? Reseat external hard drive. OS loading? Y Y Go to Flowchart 2.11 No OS Loading, Hard Drive, Part 2. Done N Y Boot from CD? Check the Setup utility for correct booting order. N Y Boot from diskette? N Go to Flowchart 2.13 No OS Loading, Diskette Drive. Y Boot from hard drive? Done N Y Change boot priority through the Setup utility and reboot. Boot from hard drive? N Go to Flowchart 2.17 Nonfunctioning Device Maintenance and Service Guide

52 Troubleshooting Flowchart 2.11 No OS Loading, Hard Drive, Part 2 Continued from Flowchart 2.10 No OS Loading, Hard Drive, Part 1. Y CD or diskette in drive? Remove diskette and reboot. N 1. Replace hard drive. 2. Replace system board. N Reseat hard drive. Hard drive accessible? Run FDISK. Y Done N Y Boot from hard drive? Boot from diskette drive? Y N Done Go to Flowchart 2.13 No OS Loading, Diskette Drive. Y Y Hard drive partitioned? Hard drive formatted? N N Create partition, and then format hard drive to bootable C:\ prompt. Format hard drive and bring to abootable C:\ prompt. Y Hard drive accessible? N Done Y Notebook booted? N Load OS using Operating System disc (if applicable). Go to Flowchart 2.12 No OS Loading, Hard Drive, Part 3. Go to Flowchart 2.12 No OS Loading, Hard Drive, Part 3. Maintenance and Service Guide 2 17

53 Troubleshooting Flowchart 2.12 No OS Loading, Hard Drive, Part 3 Continued from Flowchart 2.11 No OS Loading, Hard Drive, Part 2. Y System files on hard drive? N Install OS and reboot. N Virus on hard drive? Y Run SCANDISK and check for bad sectors. N Clean virus. N N OS loading from hard drive? Diagnostics on diskette? Y Y Done Replace hard drive. Y Can bad sectors be fixed? Replace hard drive. N Run diagnostics and follow recommendations. Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done 2 18 Maintenance and Service Guide

54 Troubleshooting Flowchart 2.13 No OS Loading, Diskette Drive Y OS not loading from diskette drive. Reseat diskette drive. N OS loading? Done Y N N Nonsystem disk message? Y Bootable diskette in drive? Install bootable diskette and reboot notebook. Y Y Boot from another device? Diskette drive enabled in the Setup utility? N N Go to Flowchart 2.17 Nonfunction ing Device. Enable drive and cold boot notebook. N Check diskette for system files. Try different diskette. Nonsystem disk error? Y Y 1. Replace diskette drive. 2. Replace system board. N Is diskette drive boot order correct? Y Reset the notebook. Refer to Section 1.2, Resetting the Notebook, for instructions. N OS loading? Done Change boot priority using the Setup utility. Go to Flowchart 2.17 Nonfunctioning Device. Maintenance and Service Guide 2 19

55 Troubleshooting Flowchart 2.14 No OS Loading, Optical Drive No OS loading from CD-ROM or DVD-ROM drive. N Disc in drive? Y Y Bootable disc in drive? N Install bootable disc and reboot notebook. Install bootable disc. Try another bootable disc. Y N Boots from CD or DVD? Done Y Reseat drive. N Y Boots from CD or DVD? Booting from another device? N Done Go to Flowchart 2.17 Nonfunctioning Device. N Booting order correct? Y Reset the notebook. Refer to Section 1.2, Resetting the Notebook, for instructions. Go to Flowchart 2.17 Nonfunctioning Device. Correct boot order using the Setup utility Maintenance and Service Guide

56 Troubleshooting Flowchart 2.15 No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? Done N N Notebook in docking device (if applicable)? Y Undock Y Internal audio? N Go to Flowchart 2.16 No Audio, Part 2. Go to Flowchart 2.16 No Audio, Part 2. Replace the following docking device components one at a time, as applicable. Check audio status after each change. 1. Reseat docking device audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace docking device audio board. 5. Replace backplane board. 6. Replace I/O board. Go to Flowchart 2.17 Nonfunctioning Device. N Audio? Y Done Maintenance and Service Guide 2 21

57 Troubleshooting Flowchart 2.16 No Audio, Part 2 Continued from Flowchart 2.15 No Audio, Part 1. N Audio driver in OS configured? Reload audio drivers. Y N Y Correct drivers for application? Load drivers and set configuration in OS. Connect to external speaker. Y Audio? N Replace audio board and speaker connections in notebook (if applicable). N Audio? Y Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board Maintenance and Service Guide

58 Troubleshooting Flowchart 2.17 Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Clear CMOS. Reattach device. Close notebook, plug in power, and reboot. N Any physical device detected? Replace hard drive. Y Fix or replace broken item. Go to Flowchart 2.9 No Operating System (OS) Loading. Y Device boots properly? N Replace NIC. If integrated NIC, replace system board. Y Device boots properly? N Done Replace diskette drive. Done Maintenance and Service Guide 2 23

59 Troubleshooting Flowchart 2.18 Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. N Y External device works? Replace system board. Reseat internal keyboard connector (if applicable). Y OK? N Replace internal keyboard or cable. Y Done OK? Done N Replace system board Maintenance and Service Guide

60 Troubleshooting Flowchart 2.19 Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. N Y External device works? Replace system board. Reseat internal pointing device connector (if applicable). Y OK? N Replace internal pointing device or cable. Y Done OK? Done N Replace system board. Maintenance and Service Guide 2 25

61 Troubleshooting Flowchart 2.20 No Network/Modem Connection No network or modem connection. N Y Network or modem jack active? Replace jack or have jack activated. Y N Digital line? Connect to nondigital line. N Y Y NIC/modem configured in OS? Reload drivers and reconfigure. N OK? Done Disconnect all power from the notebook and open. Replace NIC/modem (if applicable). Y Reseat NIC/modem (if applicable). OK? Done N Replace system board Maintenance and Service Guide

62 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location Maintenance and Service Guide 3 1

63 Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components, HP Pavilion ze Maintenance and Service Guide

64 Illustrated Parts Catalog Item Table 3-1 Spare Parts: Notebook Major Components Description 1 Display assemblies (include wireless antenna boards and cables) 15.0-inch, XGA TFT, for use on HP Pavilion ze2000 models 15.0-inch, XGA TFT, for use on Compaq Presario M2000 models Display hinge brackets (not illustrated) Spare Part Number For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Hinge cover (not illustrated; for use only on Compaq Presario M2000 models) 2 Keyboard covers (include wireless button and light) For use on HP Pavilion ze2000 models with wireless capability For use on HP Pavilion ze2000 models without wireless capability For use on Compaq Presario M2000 models with wireless capability For use on Compaq Presario M2000 models without wireless capability 3 LED boards (include cable, not illustrated) For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Maintenance and Service Guide 3 3

65 Illustrated Parts Catalog Notebook Major Components, Compaq Presario M Maintenance and Service Guide

66 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components (Continued) Item Description 4 Keyboards For use on HP Pavilion ze2000 models in: Belgium Brazil Denmark France French Canada Germany Greece Israel Italy Korea Latin America Europe and the Netherlands Norway Portugal A DJ BB AD Saudi Arabia Spain Sweden/Finland Switzerland Taiwan Thailand United Kingdom Asia Pacific, Australia, Canada, Hong Kong, People s Republic of China, and the United States For use on Compaq Presario M2000 models in: Denmark France French Canada International Italy Korea Latin America AD Norway Spain Sweden/Finland Taiwan Thailand United Kingdom United States Spare Part Number B AB B AB Maintenance and Service Guide 3 5

67 Illustrated Parts Catalog Notebook Major Components, HP Pavilion ze Maintenance and Service Guide

68 Illustrated Parts Catalog Item Table 3-1 Spare Parts: Notebook Major Components (Continued) Description 5 Top covers (include TouchPad) For use on HP Pavilion ze2000 models with full-featured models For use on HP Pavilion ze2000 models with defeatured models For use on Compaq M2000 models with full-featured models For use on Compaq M2000 models with defeatured models 6 Speaker assemblies Spare Part Number For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Broadcomm Bluetooth Wireless LAN board USB/S-Video controller board Power connector board Fan (includes thermal pad) Heat sink (includes thermal pad) Processors (include thermal pad) Intel Pentium M 745 (1.8-GHz) with 400-MHz FSB Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB Battery connector board Maintenance and Service Guide 3 7

69 Illustrated Parts Catalog Notebook Major Components, Compaq Presario M Maintenance and Service Guide

70 Illustrated Parts Catalog Item Table 3-1 Spare Parts: Notebook Major Components (Continued) Description 14 System boards (include disk cell RTC battery) Spare Part Number For use on models with full-featured models For use on models with defeatured models Base enclosures For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Hard drives (all 4200-rpm, include frame and connector) 17a 17b 17c 80 GB 60 GB 40 GB Miscellaneous Plastics Kit For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Includes: Hard drive cover (includes two captive screws) Memory module compartment cover (includes 2 captive screws) Mini PCI compartment cover (includes 2 captive screws) Not illustrated: PC Card slot space saver Notebook feet (4) Maintenance and Service Guide 3 9

71 Illustrated Parts Catalog Notebook Major Components, HP Pavilion ze Maintenance and Service Guide

72 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components (Continued) Item Description 18 Mini PCI communications cards b/g Broadcomm (MOW) b/g Broadcomm (ROW) b Intel (MOW) b Intel (ROW) b/g Intel (MOW) b/g Intel (ROW) 19 Memory modules (266 MHz) 512-MB 256-MB 20 Optical drives (include bezel) For use on HP Pavilion ze2000 models 8X DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive For use on Compaq Presario M2000 models 8X DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 24X CD-ROM drive 21 Battery packs 12-cell, 8.8-AHr 6-cell, 4.4-AHr Spare Part Number Maintenance and Service Guide 3 11

73 Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Miscellaneous Plastics Kit 3 12 Maintenance and Service Guide

74 Illustrated Parts Catalog Table 3-2 Miscellaneous Plastics Kit Spare Part Number Information Item Description Miscellaneous Plastics Kit Spare Part Number For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Includes: Memory module compartment cover Mini PCI compartment cover Hard drive cover PC Card slot space saver Notebook feet (4) Maintenance and Service Guide 3 13

75 Illustrated Parts Catalog 3.4 Mass Storage Devices Mass Storage Devices 3 14 Maintenance and Service Guide

76 Illustrated Parts Catalog Item Description Table 3-3 Mass Storage Devices Spare Part Number Information 1 Hard drives (all 4200-rpm; include frame and connector) 80-GB 60-GB 40-GB 2 Optical drives For use on HP Pavilion ze2000 models 8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive For use on Compaq Presario M2000 models 8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 24X CD-ROM Drive Spare Part Number USB digital drive (not illustrated) Maintenance and Service Guide 3 15

77 Illustrated Parts Catalog 3.5 Miscellaneous Table 3-4 Spare Parts: Miscellaneous (not illustrated) Description Spare Part Number Logo Kits For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Remote control (for use only on HP ze2000 notebook models) USB travel mouse Notebook entertainment cable and Y-cable watt AC adapter Screw Kit (includes the following screws; refer to Appendix C, Screw Listing, for more information on screw specifications and usage) For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Phillips PM screw Phillips PM round head screw Phillips PM screw Phillips PM screw Phillips PM screw Phillips PM screw Phillips PM screw 3 16 Maintenance and Service Guide