Maintenance and Service Guide

Transcription

1 Maintenance and Service Guide HP Pavilion dv5000 Notebook PC Document Part Number: June 2006 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

2 Copyright 2006 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. AMD, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion dv5000 Notebook PC Second Edition: June 2006 First Edition: January 2006 Document Part Number:

3 Contents 1 Product Description 1.1 Features Resetting the Computer Power Management External Components Design Overview Troubleshooting 2.1 Computer Setup Using Computer Setup Selecting from the File Menu Selecting from the Security Menu Selecting from the Diagnostics Menu Selecting from the System Configuration Menu Troubleshooting Flowcharts Maintenance and Service Guide iii

4 Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location Computer Major Components Display Assembly Subcomponents Plastics Kit Cable Kit Mass Storage Devices Miscellaneous (Not Illustrated) Sequential Part Number Listing Removal and Replacement Preliminaries 4.1 Tools Required Service Considerations Plastic Parts Cables and Connectors Preventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Workstation Precautions Grounding Equipment and Methods iv Maintenance and Service Guide

5 Contents 5 Removal and Replacement Procedures 5.1 Serial Number Disassembly Sequence Chart Preparing the Computer for Disassembly Hard Drive Computer Feet Memory Module Mini PCI Communications Module RTC Battery Optical Drive Switch Cover Keyboard Frame LED Board Keyboard Display Assembly Top Cover Bluetooth Module System Board USB/Audio Board Heat Sink Processor Fan Assembly Speakers PC Card Assembly ExpressCard Assembly Maintenance and Service Guide v

6 Contents 6 Specifications A Screw Listing B C Software Update and Recovery Display Component Recycling D Connector Pin Assignments E Power Cord Set Requirements Index vi Maintenance and Service Guide

7 1 Product Description The HP Pavilion dv5000 Notebook PC offers advanced modularity, Mobile AMD Sempron and AMD Turion 64 Mobile Technology processors, and extensive multimedia support. HP Pavilion dv5000 Notebook PC Maintenance and Service Guide 1 1

8 Product Description 1.1 Features Numerous references are made throughout this Maintenance and Service Guide to full-featured and defeatured computer models. A model is considered to be full-featured if it has 3 Universal Serial Bus ports and the following components: PC Card slot IEEE 1394 port Digital Media Slot A model is considered to be defeatured if it has only two Universal Serial Bus ports and none of the components listed above. AMD Turion 64 ML-40 (2.2-GHz), ML-37 (2.0-GHz), ML-34 (1.8-GHz), ML-32 (1.8-GHz) processors, all with 1-GB L2 cache, or Mobile AMD Sempron M3300 (2.0-GHz) or M3000 (1.8-GHz) processors, with 512-MB L2 cache 15.4-inch, WXGA, TFT ( ) display with antiglare or BrightView, varying by computer model 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by computer model 256-MB DDR1 synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB Microsoft Windows XP Home Edition or Windows XP Professional, varying by computer model Full-size Windows keyboard with embedded numeric keypad 1 2 Maintenance and Service Guide

9 Product Description TouchPad pointing device, including dedicated vertical scroll region Integrated 10Base-T/100Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini PCI IEEE a/b/g WLAN device Support for one Type I or Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards Support for ExpressCard slot External 65-watt AC adapter with 3-wire power cord 12- or 6-cell Li-Ion battery Stereo speakers Volume up, volume mute, and volume down buttons Support for the following optical drives: DVD±RW and CD-RW Double-Layer Combo Drive with LightScribe DVD±RW and CD-RW Double-Layer Combo Drive DVD/CD-RW Super Multi Double-Layer Combo Drive with LightScribe and Hitachi LG Data Storage DVD/CD-RW Double-Layer Combo Drive with LightScribe DVD/CD-RW Combo Drive Maintenance and Service Guide 1 3

10 Product Description Connectors: Audio-in (microphone) Audio-out (headphone) Digital Media Slot (select models only) Expansion port 2 ExpressCard slot External monitor IEEE 1394 (select models only) PC Card (select models only) Power RJ-11 (modem) RJ-45 (network) S-Video-out Universal Serial Bus (USB) v. 2.0 (2 or 3 ports, varying by computer model) 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, Preparing the Computer for Disassembly, for more information.) Remove the real-time clock (RTC) battery (refer to Section 5.8, RTC Battery, for more information.) 1 4 Maintenance and Service Guide

11 Product Description 2. Wait approximately 5 minutes. 3. Replace the RTC battery and reassemble the computer. 4. Connect AC power to the computer. Do not reinsert any batteries at this time. 5. Turn on the computer. All passwords and CMOS settings have been cleared. 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power button Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1 5

12 Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components 1 6 Maintenance and Service Guide

13 Product Description Table 1-1 Front Components Item Component Function 1 Power light On: Computer is turned on. Off: Computer is off or in hibernation. Blinking: Computer is in standby. 2 Battery light On: A battery is charging or is close to full charge capacity. Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition. Blinking: A battery that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking quickly. 3 Drive light On or blinking: The internal hard drive or an optical drive is being accessed. 4 Speakers Produce stereo sound. 5 Display release latch Opens the computer. Maintenance and Service Guide 1 7

14 Product Description The external components on the right side of the computer are shown below and described in Table 1-2. Right-Side Components Table 1-2 Right-Side Components Item Component Function 1 Audio-out (headphone) jack 2 Audio-in (microphone) jack Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR. Connects an optional stereo microphone. 3 ExpressCard slot Supports an optional ExpressCard. 4 USB port (selected models only) Connects optional USB devices. 5 Optical drive Supports an optical disc, such as a CD or DVD. 6 RJ-11 (modem) jack Connects a modem cable (not included). 7 Power connector Connects the AC adapter cable. 1 8 Maintenance and Service Guide

15 Product Description The external components on the rear panel of the computer are shown below and described in Table 1-3. Rear Panel Components Table 1-3 Rear Panel Components Item Component Function 1 Wireless light On: One or more internal wireless devices have been turned on. 2 Battery bay Holds a battery. To establish a wireless connection, a wireless network must already be set up. 3 Vent Provides airflow to cool internal components. To prevent overheating, do not Ä obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow. Maintenance and Service Guide 1 9

16 Product Description The external components on the left side of the computer are shown below and described in Table 1-4. Left-Side Components Table 1-4 Left-Side Components Item Component Function 1 Security cable slot Attaches an optional security cable to the computer. The purpose of security solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen. 2 Monitor port Connects an optional VGA monitor or projector. 3 S-Video-out jack Connects the video function of an optional S-Video device, such as a television, VCR, or video capture card. 4 RJ-45 (network) jack Connects a network cable (not included) Maintenance and Service Guide

17 Product Description 5 Expansion port 2 Connects the computer to an optional docking device. The computer has only one expansion port. The term expansion port 2 describes the type of expansion port. 6 USB ports (2) Connect optional USB devices port (4-pin, selected models only) 8 Digital Media Slot light (selected models only) 9 Digital Media Slot (selected models only) 10 PC Card slot (selected models only) 11 PC Card eject button (selected models only) Table 1-4 Left-Side Components (Continued) Item Component Function Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder. On: An optional digital card is being accessed. Supports the following optional digital cards: SD (Secure Digital) Memory Card, SD I/O Card, Memory Stick, Memory Stick Pro, MultiMediaCard, xd-picture Card, and SmartMedia. Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. Ejects PC Cards from the PC Card slot. Maintenance and Service Guide 1 11

18 Product Description The standard keyboard components of the computer are shown below and described in Table 1-5. Standard Keyboard Components 1 12 Maintenance and Service Guide

19 Product Description Table 1-5 Standard Keyboard Components Item Component Function 1 f1 to f12 keys (12) Perform system and application tasks. When combined with fn, function keys perform additional tasks as hotkeys. 2 caps lock key Enables caps lock and turns on the caps lock light. 3 fn key Combines with other keys to perform system tasks as hotkeys. For example, pressing fn+f7 decreases screen brightness. 4 Windows logo key Displays the Microsoft Windows Start menu. 5 Windows applications key Displays a shortcut menu for items beneath the pointer. 6 Arrow keys Move the cursor around the screen. 7 Numeric keypad keys (16) Can be used like the keys on an external numeric keypad. 8 num lock key Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light. Maintenance and Service Guide 1 13

20 Product Description The computer top components are shown below and described in Table 1-6. Top Components Table 1-6 Top Components Item Component Function 1 Caps lock light On: Caps lock is enabled. 2 Power light On: The computer is on. Blinking: The computer is in standby. Off: The computer is off or in hibernation Maintenance and Service Guide

21 Product Description Table 1-6 Top Components (Continued) Item Component Function 2 Power button When the computer is Off, press to turn on the computer. On, press to enter hibernation. In standby, briefly press to exit standby. In hibernation, briefly press to exit hibernation. If the computer has stopped responding and Microsoft Windows shutdown procedures cannot be used, press and hold the power button for at least 5 seconds to turn off the computer. 3 QuickLaunch buttons Launch default multimedia, digital imaging, or music applications. 4 Wireless button Turns the wireless functionality on or off, but does not create a wireless connection. To establish a wireless connection, a wireless network must already be set up. 5 Wireless light On: One or more internal wireless devices have been turned on. To establish a wireless connection, a wireless network must already be set up. 6 Volume down button Decreases system volume. 7 Volume mute button Mutes or restores volume. 8 Volume up button Increases system volume. 9 Num lock light On: Num lock is enabled. Maintenance and Service Guide 1 15

22 Product Description The computer TouchPad components are shown below and described in Table 1-7. TouchPad Components 1 16 Maintenance and Service Guide

23 Product Description Table 1-7 TouchPad Components Item Component Function 1 TouchPad Moves the pointer and selects or activates items on the screen. Can be set to perform other mouse functions, such as scrolling, selecting, and double-clicking. 2 Left and right TouchPad buttons 3 TouchPad vertical scroll zone Function like the left and right buttons on an external mouse. Scrolls up or down. Maintenance and Service Guide 1 17

24 Product Description The external components on the bottom of the computer are shown below and described in Table 1-8. Bottom Components Table 1-8 Bottom Components Item Component Function 1 Optical drive Supports an optical disc, such as a CD or DVD. 2 Labels area Contains the serial number and other information labels. 3 Battery release latch Releases a battery from the battery bay. 4 Battery bay Holds a battery Maintenance and Service Guide

25 Product Description 5 Vents (2) Provide airflow to cool internal components. To prevent overheating, do not Ä obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow. 6 Memory/Mini PCI module compartment cover Table 1-8 Bottom Components (Continued) Item Component Function Contains 2 memory module slots that support replaceable memory modules. The number of preinstalled memory modules varies by computer model. Holds an optional wireless LAN device (select models only). Ä To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your computer by the governmental agency that regulates wireless devices in your country. If you install an unauthorized device and then receive a warning message, remove the device to restore computer functionality. Then contact Customer Care. 7 Hard drive bay Holds the internal hard drive. Maintenance and Service Guide 1 19

26 Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, Illustrated Parts Catalog, to identify replacement parts, and Chapter 5, Removal and Replacement Procedures, for disassembly steps. The system board provides the following device connections: Mobile AMD Sempron and AMD Turion 64 processors Audio Digital media card Display ExpressCard Hard drive Keyboard Memory module Mini PCI communications devices PC Card TouchPad ÄCAUTION: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer Maintenance and Service Guide

27 2 Troubleshooting ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Computer Setup Computer Setup is a system information and customization utility that can be used even when the operating system is not working or will not load. This utility includes settings that are not available in Windows. Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, Diagnostics, or System Configuration menus: 1. Turn on or restart the computer. Press f10 while the F10 = ROM-Based Setup message is displayed in the lower-left corner of the screen. To change the language, use the cursor control keys to navigate to the System Configuration menu. To view navigation information, press f1. To return to the Computer Setup menu, press esc. Maintenance and Service Guide 2 1

28 Troubleshooting 2. Select the File, Security, Diagnostics, or System Configuration menu. 3. To close Computer Setup and restart the computer: Select File > Save changes and exit, and then press enter. or Select File > Ignore changes and exit, and then press enter. or Select File > Restore defaults, and then press enter. 4. When you are prompted to confirm your action, press f10. Selecting from the File Menu Table 2-1 File Menu Select System Information To Do This View identification information about the computer, processor, memory and cache size, and system ROM. View BIOS revision, keyboard controller version, and battery pack serial number information. 2 2 Maintenance and Service Guide

29 Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select Setup Password Power-On Password Password Options (Password options can be selected only when a power-on password has been set.) DriveLock Passwords Smart Card Security TPM Embedded Security System IDs Disk Sanitizer To Do This Enter, change, or delete an Setup password. Enter, change, or delete a power-on password. Enable/disable: Stringent security. Requirement of password on restart. Enable/disable DriveLock; change a DriveLock user or master password. DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer. Enable/disable smart card power-on support. A setup password must be established to use this feature. Enable/disable: Embedded security device state. Power-on authentication support. Automatic DriveLock support. Establish: Notebook asset tracking number. Notebook ownership tags. Establish fast, optimum, or custom settings for disk sanitizing. *Not applicable to SuperDisk LS-120 drives. Maintenance and Service Guide 2 3

30 Troubleshooting Selecting from the Diagnostics Menu Table 2-3 Diagnostics Menu Select HDD Self-Test Options Memory Check To Do This Run a quick comprehensive self test on hard drives in the system that support the test features. Run a quick comprehensive test on system memory on the following categories: Walking 0s Walking 1s High Address line testing Alternate Pattern testing 2 4 Maintenance and Service Guide

31 Troubleshooting Selecting from the System Configuration Menu Table 2-4 System Configuration Menu Select Language Boot Options Device Configurations Built-In Device Options Port Options To Do This Change the Computer Setup language. Enable/disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Enable/disable: Swap Fn/Ctrl keys. USB legacy support. BIOS DMA data transfers. Fan Always on while on AC Power. Data Execution Prevention. LAN Power save. Enable/disable: Embedded WLAN Device Radio. Embedded Bluetooth Device Radio. LAN/WLAN Switching. Wake on LAN from Off. Enable/disable: USB Port Port. CardBus Slot. Maintenance and Service Guide 2 5

32 Troubleshooting 2.2 Troubleshooting Flowcharts Table 2-5 Troubleshooting Flowcharts Overview Flowchart Description 2.1 Flowchart 2.1 Initial Troubleshooting 2.2 Flowchart 2.2 No Power, Part Flowchart 2.3 No Power, Part Flowchart 2.4 No Power, Part Flowchart 2.5 No Power, Part Flowchart 2.6 No Video, Part Flowchart 2.7 No Video, Part Flowchart 2.8 Nonfunctioning Docking Device (if applicable) 2.9 Flowchart 2.9 No Operating System (OS) Loading 2.10 Flowchart 2.10 No OS Loading, Hard Drive, Part Flowchart 2.11 No OS Loading, Hard Drive, Part Flowchart 2.12 No OS Loading, Hard Drive, Part Flowchart 2.13 No OS Loading, Diskette Drive 2.14 Flowchart 2.14 No OS Loading, Optical Drive 2.15 Flowchart 2.15 No Audio, Part Flowchart 2.16 No Audio, Part Flowchart 2.17 Nonfunctioning Device 2.18 Flowchart 2.18 Nonfunctioning Keyboard 2.19 Flowchart 2.19 Nonfunctioning Pointing Device 2.20 Flowchart 2.20 No Network/Modem Connection 2 6 Maintenance and Service Guide

33 Troubleshooting Flowchart 2.1 Initial Troubleshooting Begin troubleshooting. Y Is there power? N Go to Flowchart 2.2 No Power, Part 1. Y Y Y Y Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? N N N N Check LED board, speaker connections. Go to Flowchart 2.6 No Video, Part 1. Go to Flowchart 2.9 No Operating System (OS) Loading. Go to Flowchart 2.15 No Audio, Part 1. Y Y Y All drives working? Keyboard/ pointing device working? Connecting to network or modem? End N N N Go to Flowchart 2.17 Nonfunctioning Device. Go to Flowchart 2.18 Nonfunctioning Keyboard or Flowchart 2.19 Nonfunctioning Pointing Device. Go to Flowchart 2.20 No Network/Modem Connection. Maintenance and Service Guide 2 7

34 Troubleshooting Flowchart 2.2 No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). Y Power up on battery power? N Reset power.* Y Power up on battery power? N Go to Flowchart 2.3 No Power, Part 2. Y Power up on AC power? N Reset power.* Y Power up on AC power? N Go to Flowchart 2.4 No Power, Part 3. Y N Power up in docking device? Done 1. Reset the power cables in the docking device and at the AC outlet. 2. Be sure the AC power source is active. 3. Be sure that the power strip is working. *NOTES 1. On select computer models, there is a separate reset button. 2. On select computer models, the computer can be reset using the standby switch and either the lid switch or the main power switch. Done Y Power up in docking device? N Go to Flowchart 2.8 Nonfunctioning Docking Device (if applicable). 2 8 Maintenance and Service Guide

35 Troubleshooting Flowchart 2.3 No Power, Part 2 Continued from Flowchart 2.2 No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Y Power on? Done N Check battery pack by recharging it, moving it to another computer, N Power on? Replace power supply (if applicable). Y Done Y Power on? N Go to Flowchart 2.4 No Power, Part 3. Done Maintenance and Service Guide 2 9

36 Troubleshooting Flowchart 2.4 No Power, Part 3 Continued from Flowchart 2.3 No Power, Part 2. Plug directly into AC outlet. Y N Power LED on? Reseat AC adapter in computer and at power source. Y Done Power on? Done N Power outlet active? N Try different outlet. Internal or external AC adapter? External Replace external AC adapter. Y Replace power cord. Y Internal Go to Flowchart 2.5 No Power, Part 4. N Y Power on? Power on? Done Done N 2 10 Maintenance and Service Guide

37 Troubleshooting Flowchart 2.5 No Power, Part 4 Continued from Flowchart 2.4 No Power, Part 3. Open computer. N Loose or damaged parts? Y Reseat loose components and boards and replace damaged items. Close computer and retest. Power on? N Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* Y *NOTE: Replace these items as a set to prevent shorting out among components. Done Maintenance and Service Guide 2 11

38 Troubleshooting Flowchart 2.6 No Video, Part 1 No video. Stand-alone or docking device? Docking Device Stand-alone Go to Flowchart 2.7 No Video, Part 2. *NOTE: To change from internal to external display, use the hotkey combination. Y External Internal or external display*? Internal Adjust brightness. N Video OK? Done Adjust brightness. A Press lid switch to ensure operation. Y Y Video OK? Done Video OK? Done N Check for bent pins on cable. N Replace the following one at a time. Test after each replacement. 1. Cable between computer and computer display (if applicable) 2. Display 3. System board Y Video OK? N Try another display. Y Internal and external video OK? N Replace system board. Done Done 2 12 Maintenance and Service Guide

39 Troubleshooting Flowchart 2.7 No Video, Part 2 Continued from Flowchart 2.6 No Video, Part 1. Remove computer from docking device, if connected. Adjust display brightness. Check brightness of external monitor. Y Video OK? N Go to A in Flowchart 2.6 No Video, Part 1. N Video OK? Y Done Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection. Try another external monitor. Y Y Video OK? Done Internal and external video OK? Done N N Adjust external monitor display. Go to Flowchart 2.8 Nonfunctioning Docking Device (if applicable). Maintenance and Service Guide 2 13

40 Troubleshooting Flowchart 2.8 Nonfunctioning Docking Device (if applicable) Nonfunctioning docking device. Reset power cord in docking device and power outlet. Check voltage setting on docking device. Reset monitor cable connector at docking device. Reinstall computer into docking device. Y Y N Docking device operating? Done N Docking device operating? Done Replace docking device. Test replacement docking device with new computer Maintenance and Service Guide

41 Troubleshooting Flowchart 2.9 No Operating System (OS) Loading No OS loading.* Reset power cord in docking device and power outlet. No OS loading from hard drive, go to Flowchart 2.10 No OS Loading, Hard Drive, Part 1. No OS loading from diskette drive, go to Flowchart 2.13 No OS Loading, Diskette Drive. No OS loading from CD-ROM or DVD-ROM drive, go to Flowchart 2.14 No OS Loading, Optical Drive. No OS loading from network, go to Flowchart 2.20 No Network/Modem Connection. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide 2 15

42 Troubleshooting Flowchart 2.10 No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. N Nonsystem disk message? Reseat external hard drive. OS loading? Y Y Go to Flowchart 2.11 No OS Loading, Hard Drive, Part 2. Done N Y Y Boot from CD? Check the Setup utility for correct booting order. Boot from hard drive? Done N N Y Y Boot from diskette? Change boot priority through the Setup Utility and reboot. Boot from hard drive? N N Go to Flowchart 2.13 No OS Loading, Diskette Drive. Go to Flowchart 2.17 Nonfunctioning Device Maintenance and Service Guide

43 Troubleshooting Flowchart 2.11 No OS Loading, Hard Drive, Part 2 Continued from Flowchart 2.10 No OS Loading, Hard Drive, Part 1. Reseat hard drive. Y CD or diskette in drive? N 1. Replace hard drive. 2. Replace system board. Hard drive accessible? Y Done N Remove diskette and reboot. Run FDISK. N Boot from hard drive? Y Done Y Hard drive partitioned? N Create partition, and then format hard drive to bootable C:\ prompt. Y Boot from diskette drive? N Go to Flowchart 2.13 No OS Loading, Diskette Drive. Y Hard drive formatted? N Format hard drive and bring to a bootable C:\ prompt. N Y Hard drive accessible? Go to Flowchart 2.12 No OS Loading, Hard Drive, Part 3. Done Y Computer booted? N Go to Flowchart 2.12 No OS Loading, Hard Drive, Part 3. Load OS using Operating System disc (if applicable). Maintenance and Service Guide 2 17

44 Troubleshooting Flowchart 2.12 No OS Loading, Hard Drive, Part 3 Continued from Flowchart 2.11 No OS Loading, Hard Drive, Part 2. Y System files on hard drive? N Install OS and reboot. N Virus on hard drive? Y Run SCANDISK and check for bad sectors. N Clean virus. N N OS loading from hard drive? Diagnostics on diskette? Y Y Done Replace hard drive. Y Can bad sectors be fixed? Replace hard drive. N Run diagnostics and follow recommendations. Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done 2 18 Maintenance and Service Guide

45 Troubleshooting Flowchart 2.13 No OS Loading, Diskette Drive Y OS not loading from diskette drive. Reseat diskette drive. N OS loading? Done Y N N Nonsystem disk message? Y Bootable diskette in drive? Install bootable diskette and reboot computer. Y Y Boot from another device? Diskette drive enabled in the Setup Utility? N N Go to Flowchart 2.17 Nonfunctioning Device. Enable drive and cold boot computer. N Check diskette for system files. Try different diskette. Nonsystem disk error? Y Y 1. Replace diskette drive. 2. Replace system board. N Is diskette drive boot order correct? Y Reset the computer. Refer to Section 1.2, Resetting the Computer, for instructions. N OS loading? Done Change boot priority using the Setup Utility. Go to Flowchart 2.17 Nonfunctioning Device. Maintenance and Service Guide 2 19

46 Troubleshooting Flowchart 2.14 No OS Loading, Optical Drive No OS loading from CD-ROM or DVD-ROM drive. N Disc in drive? Y Y Bootable disc in drive? N Install bootable disc and reboot computer. Install bootable disc. Try another bootable disc. Y N Boots from CD or DVD? Done Y Reseat drive. N Y Boots from CD or DVD? Booting from another device? N Done Go to Flowchart 2.17 Nonfunctioning Device. N Booting order correct? Y Reset the computer. Refer to Section 1.2, Resetting the Computer, for instructions. Go to Flowchart 2.17 Nonfunctioning Device. Correct boot order using the Setup Utility Maintenance and Service Guide

47 Troubleshooting Flowchart 2.15 No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? Done N N Computer in docking device (if applicable)? Y Undock Y Internal audio? N Go to Flowchart 2.16 No Audio, Part 2. Go to Flowchart 2.16 No Audio, Part 2. Replace the docking device. Go to Flowchart 2.17 Nonfunctioning Device. N Audio? Y Done Maintenance and Service Guide 2 21

48 Troubleshooting Flowchart 2.16 No Audio, Part 2 Continued from Flowchart 2.15 No Audio, Part 1. N Audio driver in OS configured? Reload audio drivers. Y N Y Correct drivers for application? Load drivers and set configuration in OS. Connect to external speaker. Y Audio? N Replace audio board and speaker connections in computer (if applicable). N Audio? Y Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board Maintenance and Service Guide

49 Troubleshooting Flowchart 2.17 Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage. Clear CMOS. Reattach device. Close computer, plug in power, and reboot. N Any physical device detected? Replace hard drive. Y Fix or replace broken item. Go to Flowchart 2.9 No Operating System (OS) Loading. Y Device boots properly? N Replace NIC. If integrated NIC, replace system board. Y Device boots properly? N Done Replace diskette drive. Done Maintenance and Service Guide 2 23

50 Troubleshooting Flowchart 2.18 Nonfunctioning Keyboard Keyboard not operating properly. Connect computer to good external keyboard. N Y External device works? Replace system board. Reseat internal keyboard connector (if applicable). Y OK? N Replace internal keyboard or cable. Y Done OK? Done N Replace system board Maintenance and Service Guide

51 Troubleshooting Flowchart 2.19 Nonfunctioning Pointing Device Pointing device not operating properly. Connect computer to good external pointing device. N Y External device works? Replace system board. Reseat internal pointing device connector (if applicable). Y OK? N Replace internal pointing device or cable. Y Done OK? Done N Replace system board. Maintenance and Service Guide 2 25

52 Troubleshooting Flowchart 2.20 No Network/Modem Connection No network or modem connection. N Y Network or modem jack active? Replace jack or have jack activated. Y N Digital line? Connect to nondigital line. N Y Y NIC/modem configured in OS? Reload drivers and reconfigure. N OK? Done Disconnect all power from the computer and open. Replace the NIC/modem (if applicable). Reseat NIC/modem (if applicable). OK? Y Done N Replace system board Maintenance and Service Guide

53 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Serial Number Location Maintenance and Service Guide 3 1

54 Illustrated Parts Catalog 3.2 Computer Major Components Computer Major Components 3 2 Maintenance and Service Guide

55 Illustrated Parts Catalog Item Table 3-1 Spare Parts: Computer Major Components Description Spare Part Number 1 Display assemblies (include display cable, wireless antenna boards, and antenna cables) 15.4-inch, WXGA with BrightView 15.4-inch, WXGA antiglare 2 Switch cover Refer to Section 3.3, Display Assembly Subcomponents, for display assembly internal component spare part number information. For use with full-featured models For use with defeatured models Keyboard frame LED board (includes LED board cable) Keyboards Belgium Denmark France French Canada Germany Greece International Israel Italy Latin America A B BB Top cover (includes TouchPad) TouchPad bracket (not illustrated) Norway Portugal Saudi Arabia Spain Sweden/Finland Switzerland Turkey The United Kingdom The United States B Maintenance and Service Guide 3 3

56 Illustrated Parts Catalog Computer Major Components 3 4 Maintenance and Service Guide

57 Illustrated Parts Catalog Item 7a 7b 7c 7d 7e Table 3-1 Spare Parts: Computer Major Components (Continued) Description Spare Part Number Cable Kit Includes: TouchPad cable USB/audio board cable Bluetooth module cable Power connector and cable The power connector cable is also available using spare part number Modem connector and cable 8 Optical drives DVD±RW and CD-RW Double-Layer Combo Drive with LightScribe DVD/CD-RW Double-Layer Combo Drive with LightScribe DVD/CD-RW Combo Drive DVD/CD-RW Super Multi Double-Layer Combo Drive with LightScribe and Hitachi LG Data Storage DVD±RW and CD-RW Double-Layer Combo Drive DVD±RW and CD-RW Double-Layer Combo Drive with LightScribe PC Card assembly ExpressCard assembly Maintenance and Service Guide 3 5

58 Illustrated Parts Catalog Computer Major Components 3 6 Maintenance and Service Guide

59 Illustrated Parts Catalog Item Table 3-1 Spare Parts: Computer Major Components (Continued) Description Spare Part Number 11 Plastics Kit a 11b 11c 11d 12a 12b 12c 12d Includes: ExpressCard slot bezel PC Card slot bezel Hard drive cover (includes 2 captive screws secured by C-clips) The hard drive cover is also available using spare part number Memory/Mini PCI module compartment cover (includes 2 captive screws secured by C-clips) Computer feet (8, not illustrated) Bracket Kit Includes: ExpressCard bracket Expansion port 2 bracket Display hinge support bracket Memory shield 13 USB/audio board (includes USB/audio board cable) For use with full-featured models For use with defeatured models 14 System board For use with full-featured models For use with defeatured models Bluetooth module (includes Bluetooth module cable) Heat sink (includes thermal paste) Thermal paste Fan assembly Maintenance and Service Guide 3 7

60 Illustrated Parts Catalog Computer Major Components 3 8 Maintenance and Service Guide

61 Illustrated Parts Catalog Item Table 3-1 Spare Parts: Computer Major Components (Continued) Description 18 Processors (include thermal paste) AMD Turion 64 ML-40 (2.2-GHz) AMD Turion 64 ML-40 (2.2-GHz) AMD Turion 64 ML-37 (2.0-GHz) AMD Turion 64 ML-34 (1.8-GHz) AMD Turion 64 ML-32 (1.8-GHz) Mobile AMD Sempron M3300 (2.0-GHz) Mobile AMD Sempron M3100 (1.8-GHz) Mobile AMD Sempron M3000 (1.8-GHz) Spare Part Number Speakers Base enclosure For use with full-featured models For use with defeatured models RTC battery (includes 2-sided tape) Batteries 12-cell, 8.8-Amp hour 6-cell, 4.0-Amp hour Maintenance and Service Guide 3 9

62 Illustrated Parts Catalog Computer Major Components 3 10 Maintenance and Service Guide

63 Illustrated Parts Catalog Item Table 3-1 Spare Parts: Computer Major Components (Continued) Description 23 Hard drives (include frame) 5400-rpm, 80-GB rpm, 120-GB 4200-rpm, 100-GB 4200-rpm, 80-GB 4200-rpm, 60-GB 4200-rpm, 40-GB Spare Part Number Hard drive cover (identified by number 11c) Mini PCI communications modules a/b/g WLAN module for use in North America a/b/g WLAN module for use in the rest of the world b/g WLAN module for use in North America b/g WLAN module for use in the rest of the world 25 Memory modules, 1-DIMM SD Memory Cards (not illustrated) 1024 MB 512 MB 256 MB MB 256 MB Maintenance and Service Guide 3 11

64 Illustrated Parts Catalog 3.3 Display Assembly Subcomponents 3 12 Maintenance and Service Guide

65 Illustrated Parts Catalog Table 3-2 Display Assembly Subcomponents Spare Part Number Information Item 1a 1b Description Display Plastics Kit, includes: Display bezel Display enclosure Display release latch actuator and hooks (not illustrated) Display Hinge Kit Display inverter board Display Panel Kit (includes display panel cable) 15.4-inch, WXGA with BrightView 15.4-inch, WXGA antiglare 5 Wireless Antenna Kit (includes cable and transceivers) Display Label Kit (not illustrated) Display Screw Kit (not illustrated), includes: Phillips PM screws Phillips PM screws Rubber screw covers Maintenance and Service Guide 3 13

66 Illustrated Parts Catalog 3.4 Plastics Kit Item Description Plastics Kit Includes: Table 3-3 Plastics Kit Spare Part Number Information Spare Part Number Memory/Mini PCI module compartment cover (includes 2 captive screws, secured by C-clips) 2 Hard drive cover (includes 2 captive screws, secured by C-clips) The hard drive cover is also available using spare part number Computer feet for use on base enclosure (6) 4 Computer feet for use on 12-cell battery 5 ExpressCard slot bezel 6 PC Card slot bezel 3 14 Maintenance and Service Guide

67 Illustrated Parts Catalog 3.5 Cable Kit Item Description Cable Kit Includes: 1 TouchPad cable 2 Bluetooth module cable 3 USB/audio board cable 4 Modem connector and cable 5 Power connector and cable Table 3-4 Cable Kit Spare Part Number Information Spare Part Number The power connector cable is also available using spare part number Maintenance and Service Guide 3 15

68 Illustrated Parts Catalog 3.6 Mass Storage Devices 3 16 Maintenance and Service Guide

69 Illustrated Parts Catalog Item Description 1 Hard drives (include frame) Table 3-5 Mass Storage Devices Spare Part Number Information 5400-rpm, 80-GB rpm, 120-GB 4200-rpm, 100-GB 4200-rpm, 80-GB 4200-rpm, 60-GB 4200-rpm, 40-GB 2 Optical drives DVD±RW and CD-RW Double-Layer Combo Drive with LightScribe DVD/CD-RW Double-Layer Combo Drive with LightScribe DVD/CD-RW Combo Drive DVD/CD-RW Super Multi Double-Layer Combo Drive with LightScribe and Hitachi LG Data Storage DVD±RW and CD-RW Double-Layer Combo Drive DVD±RW and CD-RW Double-Layer Combo Drive with LightScribe Spare Part Number USB digital drive (not illustrated) Maintenance and Service Guide 3 17

70 Illustrated Parts Catalog 3.7 Miscellaneous (Not Illustrated) Description Table 3-6 Miscellaneous (Not Illustrated) Spare Part Information Spare Part Number All-in-one media cable Analog TV tuner Audio Y-cable Composite S-Video and audio cable DVB-T TV tuner DVB-T TV tuner antenna HP Remote Control II Label Kit Power supply, 65 watt RF cable RF input adapter cable TV tuner remote control USB infrared receiver Maintenance and Service Guide

71 Illustrated Parts Catalog Table 3-6 Miscellaneous (Not Illustrated) Spare Part Information (Continued) Description Spare Part Number Power cords For use in: Australia Canada, French Canada, and the United States Denmark France, Germany, and Spain Israel BB1 The United Kingdom Switzerland Italy Screw Kit (includes the following screws; refer to Appendix A, Screw Listing, for more information on specifications and usage) Phillips PM Screw Phillips PM screw Phillips PM screw Phillips PM Screw Phillips PM screw Black Phillips PM screw Silver Phillips PM Screw Phillips PM screw Phillips PM Screw Phillips PM Screw Phillips PM Screw Slotted SM screw USB travel mouse USB digital drive Wired headset with volume control Maintenance and Service Guide 3 19

72 Illustrated Parts Catalog 3.8 Sequential Part Number Listing Spare Part Number Table 3-7 Sequential Part Number Listing Description USB travel mouse USB digital drive Wired headset with volume control b/g WLAN Mini PCI communications module for use in North America b/g WLAN Mini PCI communications module for use in the rest of the world AMD Turion 64 ML-37 (2.0-GHz) processor (includes thermal paste) AMD Turion 64 ML-40 (2.2-GHz) processor (includes thermal paste) AMD Turion 64 ML-32 (1.8-GHz) processor (includes thermal paste) Bluetooth wireless module (includes Bluetooth module cable) SD Memory Card 256-MB a/b/g WLAN Mini PCI communications module for use in North America a/b/g WLAN Mini PCI communications module for use in the rest of the world MB memory module 3 20 Maintenance and Service Guide

73 Illustrated Parts Catalog Spare Part Number MB memory module DVD±RW and CD-RW Double-Layer Combo Drive with LightScribe Power supply, 65 watt Power cord for use in the United States Power cord for use in Australia Power cord for use internationally Power cord for use in the United Kingdom Power cord for use in Italy Power cord for use in Denmark Power cord for use in Sweden and Finland BB1 Power cord for use in Israel Heat sink (includes thermal paste) HP Remote Control II SD Memory Card 512-MB Cable Kit Label Kit Plastics Kit Rubber Pad Kit Table 3-7 Sequential Part Number Listing (Continued) Description Maintenance and Service Guide 3 21

74 Illustrated Parts Catalog Spare Part Number Screw Kit Speakers Keyboard frame Wireless antenna transceivers and cables Display Plastics Kit Display Screw Kit Display HInge Kit Display panel kit for use with antiglare displays Display panel kit for use with BrightView displays Display inverter board Fan assembly ExpressCard assembly TouchPad bracket Base enclosure for use with full-featured computers Base enclosure for use with defeatured computers RTC battery (includes 2-sided tape) Thermal paste Bracket Kit Top cover Table 3-7 Sequential Part Number Listing (Continued) Description 3 22 Maintenance and Service Guide

75 Illustrated Parts Catalog Spare Part Number Switch cover for use with full-featured computers Switch cover for use with defeatured computers PC Card assembly Table 3-7 Sequential Part Number Listing (Continued) Description cell, 4.0-Amp hour battery cell, 8.8-Amp hour battery AMD Turion 64 ML-34 (1.8-GHz) processor (includes thermal paste) Mobile AMD Sempron M3000 (1.8-GHz) processor (includes thermal paste) Mobile AMD Sempron M3300 (2.0-GHz) processor (includes thermal paste) inch WSGA antiglare display assembly inch WSGA display assembly with BrightView MB, 1-DIMM memory module DVD/CD-RW Combo Drive DVD/CD-RW Double-Layer Combo Drive with LightScribe Keyboard for use in The United States Keyboard for use in The United Kingdom Keyboard for use in Germany Keyboard for use in France Maintenance and Service Guide 3 23

76 Illustrated Parts Catalog Spare Part Number Keyboard for use in Italy Keyboard for use in Spain Keyboard for use in Denmark Keyboard for use in Norway Keyboard for use in Switzerland Keyboard for use in French Canada Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Greece Keyboard for use in Latin America Keyboard for use in Saudi Arabia A41 Keyboard for use in Belgium B31 Keyboard for use internationally B71 Keyboard for use in Sweden and Finland BB1 Keyboard for use in Israel Display Label Kit Composite S-Video and audio cable RF input adapter cable Analog TV tuner Table 3-7 Sequential Part Number Listing (Continued) Description 3 24 Maintenance and Service Guide

77 Illustrated Parts Catalog Spare Part Number TV tuner remote control USB infrared receiver RF cable DVB-T TV tuner DVB-T TV tuner antenna Power connector cable System board for use with full-featured computer models System board for use with defeatured computer models LED board for use with full-featured computer models USB/audio board for use with full-featured computer models USB/audio board for use with defeatured computer models DVD/CD-RW Super Multi Double-Layer Combo Drive with LightScribe and Hitachi LG Data Storage rpm, 40-GB hard drive rpm, 60-GB hard drive rpm, 100-GB hard drive rpm, 80-GB hard drive rpm, 80-GB hard drive rpm, 120-GB hard drive Hard drive cover Table 3-7 Sequential Part Number Listing (Continued) Description Maintenance and Service Guide 3 25